Interactive Customer Evaluation

Q. Hello! I’d like to provide feedback for the Commissary’s Click2Go app. It would be so wonderful but there are a few flaws, in my opinion. You can’t pay though the app so you have to go inside and, when I used it, I waited for so long for someone to help me. It was not quick at all. I feel like the baggers could make more tips if they became the runners. Or maybe I’m just hoping it’ll become Kroger :) I’m hopeful! Thanks for sharing the ICE comments and providing feedback!

A. Online payment is available and accepted with this program and customers should not have to wait; those orders are to be filled and ready when the customer arrives according to the scheduled times. Although, sometimes customers do arrive before their scheduled pickup time and this does cause hiccups. C2G is a no fee service and cannot use baggers as they work for tips.

Q. Can we please get the stereo and the floors in the group exercise room checked and fixed? The floor is warped under the TRX bands and cracked in another spot. I am worried someone will get hurt. Big shout out to our instructor Lynn who has been improvising with the stereo and keeps our class going! She is AMAZING! Her positivity and professionalism are outstanding! It is a blessing to have her! We all appreciate her and the effort and energy she puts into Zumba so much!

A. Thank you for your feedback and for your continued support of the Fitness Program. The flooring in the group X room is scheduled to be repaired through a NAVFAC project this fiscal year but we do not have an exact timeline yet. We are also in the process of researching a new system to replace the current stereo and order to improve the sound quality.

Q: There have been so many people asking for personal help and I always recommend fleet family here in Sigonella. They have been nothing but kind and generous and I’ve taken a lot of their classes, therapy, counseling, etc. The only thing I’ve been seeing that might need an improvement is that there needs to be more therapists or counselors.

A: Thank you for taking the time to share your positive experience with our Fleet and Family Support Center. FFSC definitely strives to do our best every single day but resources, to include staffing, can be a challenge.

BZ’s

1. I recently took the transition assistance program class also known as TAPS. Our instructor, Javier Mendez was very helpful, thorough, and provided a wealth of information. The students had plenty of questions pertaining to benefits, life insurance, career help etc. and Mr. Mendez was able to eloquently explain the information provided.

A big thank you the VA for flying out Mr. Mendez to NAS Sigonella and to Fleet & Family, Mr. Javier Mendez and my Command who helped me sign up for this class.

Anyone can get easily overwhelmed or miss things to be completed while in the separation process.

2. MASN Mendizabalsalas at Security gave me the proper paperwork, let me explain my situation to her, helped me put together my thoughts, guided me in filling out forms, showed compassion and empathy and gave me information for legal so that I could get more resources, guidance and help. Thank you so much for helping me in a time where I felt lost, afraid, scared and more. You are truly a gem to Sigonella.

4. Excellent service from the cashier to the line servers, presentation and menu for the special meal for SAPR (sexual assault prevention and response)month. The food options were remarkable and well presented. Had to wait a little while but worth the wait. The Senior Chief I saw going back and forth making sure the team on the line was equipped and supplied was an outstanding display of support and leadership on what was a well thought out, time consuming menu and impressive spread.