The Messenger - Spring 2012

The Phoebe

1-800-453-8814 | www.phoebe.org

Messenger

Volume 93, Issue 1 | News from Phoebe Ministries

In this Issue: Phoebe’s Approach to Spiritual Care Phoebe At Home Services Expands its Geriatric Care Management Area Dedication of the new Boardwalk at Phoebe Berks Renovations at Terrace Provide Elegant Living Spaces for Residents Phoebe Wyncote Incorporates Innovative Programs to Improve Care Photography Club at Phoebe Richland Lends New Perspective How Gift Annuities Can Benefit You

Choose Phoebe for your Rehabilitation!

Our dedicated short-term rehab areas are committed to getting patients home faster!

The Messenger is currently published three times a year by: Phoebe Ministries 1925 Turner Street Allentown, PA 18104 610-794-5130, 800-453-8814 Fax: 610-794-5421 www.phoebe.org Scott R. Stevenson, President and CEO Martha C. Dodge Chair, Phoebe Ministries Governing Board Trina Johnson-Brady, Project Manager Contributors to this issue: Brynn Buskirk, Scott Brooks-Cope, Charles Fehr, Trina Johnson-Brady, Molly Kranzley Driscoll, Mary Seip, Maureen Suppan, Marian Worthington

Mission Statement: A community of faith, called by God, to serve the needs and to enhance the lives of our elders, their families and the broader community.

Phoebe-Devitt Homes is the official name of the 501(c)(3) not-for-profit corporation doing business as Phoebe Ministries. Founded in 1903 and incorporated as such in 1984, Phoebe-Devitt Homes is responsible for the supervision of facilities, long-range planning, development and fundraising for 16 communities. Together, these affiliates provide long-term care, housing and various support services to more than 7,500 individuals.

Phoebe Ministries is a member of Leading Age, Leading Age PA, and the Council for Health and Human Services Ministries of the United Church of Christ.

The official registration and financial information of Phoebe-Devitt Homes, the foundation of Phoebe Ministries, may be obtained from the Pennsylvania Department of State by calling toll free, within Pennsylvania at 1-800-732-0999. Registration does not imply endorsement.

A Message from the President Greetings Friends of Phoebe Ministries: As an organization focused on honoring God, we have understood since our founding that He has called us to a ministry of compassion and service.

We are confident that those we serve benefit from our compassionate care. With that in mind, we must always remember that God clearly demonstrated that wellbeing is finest when one focuses on others, not on one’s self. Our faith in God clearly speaks to Phoebe Ministries’ mission of faith-based, compassionate care for seniors and their families.

Scott R. Stevenson, Serving Eastern and Central Pennsylvania, President and CEO Phoebe Ministries cares for our seniors, a population that continues to grow larger every year. In fact, according to the Pennsylvania Health Care Association, Pennsylvania ranks fourth in the U.S. by percentage of the population age 65 and older. Our ministry has been blessed, and we continue to evaluate strategic opportunities to enhance and grow the services we provide to seniors. As you read this, we are working on the development of an Assisted Living community at our Richlandtown campus that will provide 80 beds of Assisted Living in an area of need. We are also speaking with several organizations about the possibility of affiliating with our ministry and joining the Phoebe family, and we are anticipating significant growth in our Pharmacy service line. Work around the development of a Dementia Care Center has begun, and we continue to reposition our Allentown Campus with our beautiful renovations at The Terrace at Phoebe Allentown recently completed.

God calls us to be good stewards of the resources He has blessed us with, and we approach strategic growth very diligently. Sadly, we continue to face struggles, for example, reduced government reimbursements for senior care create real challenges for us as a ministry that serves a large indigent and low income population. We are proud to share that our charity care levels last fiscal year exceeded $8 million, and I anticipate those levels will increase again this year. God is faithful, and the ability to provide significant levels of charity and benevolent care is a blessing. I believe our faith in God and compassion for others will carry us through to continue our mission and advance our legacy of care.

Phoebe is a special place, and I am honored to be a part of this ministry. Ask most any employee why they work here, and they’ll tell you it is because they believe in our mission to serve the needs and to enhance the lives of our elders, their families and the broader community. As we look to the next fiscal year anticipating a drop in annual reimbursement levels of more than $4 million due to cuts in federal Medicare and state Medicaid programs, we remain completely committed to our residents, including those who have exhausted their own financial resources.

In this issue, you’ll hear from our Phoebe Community about why Phoebe is such a unique place. Our intrinsic focus on our residents and their families is a tribute to our legacy of care and most importantly, our compassion which honors God. God bless,

Scott R. Stevenson President/CEO

Therapy at Phoebe Helps Clients Return to Independence Helen Kendell’s life changed drastically when a stroke affected her balance, speech, vision, perception of space and ability to eat. As primary caregiver for her husband living with dementia, Helen’s goal was to return home as soon as possible.

In one month of care at Phoebe Wyncote, she quickly progressed from walking with a rolling walker to walking without any adaptive devices. She was able to ascend and descend stairs and rise independently to stand from sitting on the floor.

Helen returned home after 82 days at Phoebe Wyncote. “It seems as if I’ve made terrific progress,” she said. “When I went home I treated myself to having my hair done, and I am enjoying being a housewife again!” Helen’s story is just one example of how Phoebe’s therapy services can help people return home to their own comfortable surroundings and to the people they love.

Learn more about therapy services at phoebe.org/rehab

Phoebe = Rehab Success Phoebe Ministries is a leader in providing the highest caliber of inpatient and short-term rehabilitation services in Eastern Pennsylvania. Our communities offer recently renovated, dedicated short-term rehab wings and gyms with a comfortable, home-like space that helps patients focus on healing. Phoebe emphasizes physical, psychological, emotional, and social well-being in each personalized plan of care.

Our Facilities and Staff “Our private short-term rehab rooms are comfortable and quiet but designed to be just steps away from the latest nursing technologies and care,” says Jennifer Howanitz, Therapy Director, Phoebe Allentown. “As a result, clients enjoy rapid recovery from surgical and medical procedures.”

Our highly-trained physical, occupational and speech therapists deliver result-oriented care to help people of all ages transition successfully from hospitals and other medical settings back to home, work, sports and other activities. Providing in-house therapy and nursing staff allows Phoebe to offer more personalized care.

Our Care As an innovator in senior healthcare, Phoebe tailors therapy sessions to individuals, taking into account their age and injury.

In order to facilitate the greatest outcome possible, programs are designed to best meet the patient’s needs based on their ability and endurance. Phoebe’s personalized rehabilitation methods enable individuals to regain their independence, mobility and productivity. Physical, occupational and speech therapies are available on all of our four main campuses and Phoebe Berks also offers aquatic therapies in their spacious indoor pool.

One of the elements that makes rehab at Phoebe standout is the guidance patients and their families receive from intake to discharge. “A comprehensive care team including a Social Worker, Dietician, Resident Assessment Nurse, Financial Counselor, Recreational Care Coordinator, Chaplain and Discharge Care Coordinator are with clients through every step of their Rehabilitation,” says Howanitz.

Stay tuned! Coming next year, Phoebe is launching Phoebe Rehabilitation Services, a community based service for outpatient rehabilitation. Look for more information in 2013 about our growing rehab service line! www.phoebe.org

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Phoebe Berks Boardwalk Offers Innovation in Recreational Space New Feature at Phoebe Berks “Necessity is the mother of invention,” as the saying goes. This is true for the new recreational area at Phoebe Berks as it utilizes the space above the retaining pond created by the recent construction.

The feature was built to provide residents with more outdoor space for recreational and social activities.

“The Boardwalk,” as it was named by Harold Snover in a resident contest, was completed in November 2011. The project was highlighted in U.S. Builders, a national trade publication. The space contains a large gazebo and a seating area designed to resemble an old fashioned train station. It features a variety of recreational activities, including bocce ball, shuffleboard, quoits, and a putting green.

William Davies, Director, Business Development and Strategic Support, said, “The idea to build The Boardwalk came out of a desire to give residents a greater choice of amenities. Residents who were represented by Phoebe Berks’ Sports and Recreation Committee were involved in its development from the outset. They helped with design, colors, and selecting the activities,” Davies added.

Boardwalk Dedication A crowd of over 300 gathered in May to celebrate this unique addition to the Phoebe Berks Campus with a festive event featuring fair-style food and live entertainment.

The Boardwalk celebration began with a blessing

by Rev. John Fureman and a ribbon cutting ceremony. The Sports and Recreation committee led demonstrations to teach people about games that are now available in the beautiful area and will continue to teach ongoing classes.

Phoebe Berks Transitions Leadership The Rev. Barry R. Galley, NHA, Vice President, Operations, Phoebe Berks Campus, retired from Phoebe Ministries following over thirty-five years of service to the organization.

A member of Phoebe’s staff since 1976, he was integral to the early success of Phoebe’s first continuing care retirement community in the 1990’s. From the first stages of development, Rev. Galley led the community outreach and marketing for the project.

Lisa Fichera, Chief Operating Officer for Phoebe Ministries stated, “I’ve had the wonderful privilege of working with Rev. Galley for over thirty-three years. He has dedicated his life to improving and advancing services for the elderly. He leads from his heart, and his vision and dedication are always centered on helping others.”

A reception in May was held in Rev. Galley’s honor in which residents, staff and former colleagues wished him well. An outside relaxation garden on the grounds of Phoebe Berks is being created in his name to recognize the great legacy he helped to create.

Beginning in April, Mary Kay McMahon, RN, MHA, NHA, formerly the Administrator of Phoebe Richland, was promoted to the position of Executive Director for the Phoebe Berks Campus.

Joining Phoebe Ministries in 1996, McMahon served as the Assistant Director and Director of Nursing at Phoebe Allentown and Phoebe Richland before being named as Administrator of the Phoebe Richland campus in 2002.

During the past ten years, McMahon led her staff through a planned campus renovation project to create a dedicated short-term rehab wing serving the local community. In addition, Phoebe Richland’s Dementia Care Neighborhood achieved the National Alzheimer’s Association Program of Distinction and is currently one of five entities throughout Pennsylvania holding this designation. Through McMahon’s efforts, Phoebe Richland received a Continuing Care Retirement Community designation with the Department of Insurance.

McMahon served as the coordinator of the Upper Bucks County Forum on Aging and is currently serving as the Vice President of the Bucks County Long Term Care Consortium, a collaborative group of providers representing the entire health care continuum.

Rev. Galley poses with members of his family at a reception in his honor.

If you would like to make a gift to honor Pastor Galley’s service, you can do so online by visiting https://phoebe.org/giving/donate-now.

In the comment field, please write “Galley Garden.” If you would prefer to make a donation by mail, please send your checks to Phoebe Ministries, Attn: Galley Garden, Institutional Advancement, 1925 Turner Street, Allentown, PA 18104.

Allentown Campus Repositioning Enhances Community Phoebe Allentown’s repositioning includes renovation of the central resident living and gathering spaces in The Terrace, an Independent Living Community and interior and exterior updates to Phoebe Allentown’s Health Care Center.

The Terrace at Phoebe Allentown In April, residents of Phoebe Terrace celebrated the completion of renovations that took place this winter. “The changes to the first floor common areas were 100% resident driven,” according to Michell Staska-Pier, Executive Director, Phoebe Allentown. Residents expressed a desire to have more space for congregation and special events and a more accessible library.

“The project was needed because no major changes had been made to the space since the Terrace opened in 1984,” adds Staska-Pier. The renovations create a space with open architecture, allowing more flexibility for social events and entertaining. Resident, Margaret Teitsworth, said “The versatility of the space is one of my favorite things. It allows for multiple, small conversation groups.”

A fireplace and coffee lounge with Wi-Fi internet access were added and the salon and wellness areas and the adjacent hallways were beautified. Teitsworth also said, “There is better lighting making the space much brighter.”

“I would say the design and attention to detail on this project has achieved exactly what our residents had in mind,” states Staska-Pier.

Phoebe Allentown Health Care Center Phoebe Allentown’s Health Care Center continues to receive a major facelift. The work incorporates new flooring, wainscoting, ceilings, lighting, furniture, and window treatments. The rooms include flat screen televisions and feature new high-efficiency heating and air conditioning. Staska-Pier said, “We have had nothing but compliments regarding the work done in these areas.

All of the residents really love the rooms that have been completed thus far.”

The building exteriors of the East Annex and Trexler Wings are also receiving a new look. The exterior brick surface is being removed and replaced with multiple materials such as stone, vinyl siding, and stucco, accentuated by metal decorative work and peaked roofs. The result will be an exterior with the look and feel of the local streetscape.

The project when finished will have renovated 220 resident living spaces and the exterior of all the brick buildings attached to the central stone building of the Health Care Center.

Phoebe Ministries Hires Dementia Expert for Forthcoming Dementia Center Phoebe Ministries is pleased to announce the hiring of Dr. Kelly Carney, Ph.D., CMC, as Executive Director of Phoebe’s growing memory support and dementia care service line. Dr. Carney joins Phoebe in August and brings a wealth of knowledge in the area of dementia care, education, and support services. A licensed psychologist with a specialty in geriatrics and a certified Geriatric Care Manager, Dr. Carney has worked in a variety of healthcare and community settings providing behavioral health services to older adults and their caregivers.

Dr. Kelly Carney

Dr. Carney comes to Phoebe from Community Services Group, where she was Director of Eldercare Assessment & Resources. In this role, she provided leadership for the development and provision of the comprehensive mental health and geriatric care management services offered to older adults and their caregivers in the Lehigh Valley area.

Dr. Carney’s hiring coincides with the anticipated expansion of dementia services at Phoebe Ministries and the implementation of the forthcoming Dementia Care Center. Phoebe, a leader in dementia care and education, already comprises three (Bridgeways-Allentown, Legacy Place-Allentown, and The Cottage-Richland) of only seven recognized dementia facilities in Pennsylvania by The Alzheimer’s Foundation of America for the Excellence in Care Program of Distinction.

The new Dementia Care Center is expected to create a well-coordinated network of services, programs, and support for Phoebe residents, caregivers, family members, and the community. Sandy Massetti, Senior Vice President, says “The new Dementia Care Center will integrate care so that those affected by Alzheimer’s disease and associated dementias will flourish throughout the progression of these disorders.”

The New Dementia Care Center is slated to open in winter 2012-13. Look for more information in our Spring issue of the Messenger! www.phoebe.org

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Geriatric Care: The Link Between You and the Community Help Is Here Now Many people who contact Phoebe At Home Services ask these questions: “What is a Care Manager?” or, “How can you help me or my loved one?” Often, by the time families contact our service, they’ve been struggling for months or even years trying to remain independent or to keep their parents independent in their homes.

Don’t wait that long. Marian Worthington, program supervisor for Phoebe At Home Services says she hears all too often that if families had known of Phoebe’s in-home care coordination services, they would have contacted her earlier. “We serve loved ones of grown children who live out of town, and even people residing in Phoebe’s own independent living communities.

We’re here to help any senior remain independent longer,” Worthington says.

What Is A Geriatric Care Manager?

Phoebe At Home Services is staffed by Geriatric Care Managers (GCMs), trained and experienced individuals in the fields of gerontology, nursing, social work, or psychology, with a specialized focus on issues related to aging and elder care.

Phoebe’s GCMs coordinate in-home care and assist older adults in attaining their maximum functional potential in addition to acting as experienced guides and resources for families of older adults. Among other areas of specialty, Phoebe’s GCM program is particularly skilled in in-home dementia care.

Why Phoebe At Home Services?

Often, when an elderly spouse or parent falls ill, the family struggles to facilitate the in-home care needed to keep the person independent and living comfortably. “Phoebe at Home Services is dedicated to exploring new ways to provide care to older persons living at home. We offer a variety of in-home services to promote safety, independence, wellness and success,” says Worthington.

Donna Stauffer, a resident of Phoebe Terrace, remains independent with the help of Phoebe’s Geriatric Care Management program.

She is able to make her own schedule with no worries about her transportation. Stauffer also receives companionship on the trips which make them more enjoyable.

“I’ve had very favorable results and very good service,” says Stauffer. “The aides are helpful and this program helps me to keep my independence.”

The program’s success in Lehigh County has led to a recent expansion into the surrounding area. This summer, Phoebe At Home Services will begin servicing Berks, Northampton, and Upper Bucks counties.

Phoebe At Home Services provides in-home assessments and free phone consultations. To learn more, visit phoebe.org/athome.

Phoebe At Home Services provides personalized and compassionate service and continuity of care management. The program streamlines communications between family members, doctors and other professionals, and service providers. Phoebe’s GCM’s also save clients’ money by watching for inappropriate placements, duplication of services, and unnecessary hospitalizations. Lastly, Phoebe’s in-home care services follow the National Association of Professional Geriatric Care Managers Standards of Practice and Code of Ethics.

What makes Phoebe’s Program Different? ur program trains interns in preparing for Pennsylvania’s •O increasing aging population

• O ur staff includes nationally certified, well-trained Geriatric Care Managers, Certified Dementia Care Providers and a Specialist

• Our client’s needs, safety and dignity always come first

•W e provide caregivers and professionals with up to date training and education

•W e devise care plans designed to promote the highest level of function and independence for our clients

Now serving Lehigh, Northampton, Berks, and Upper Bucks Counties

www.phoebe.org

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Innovative Programs at Phoebe Wyncote Reduce Falls and Inspire Staff Phoebe Wyncote recently introduced two innovative programs to engage staff and improve resident care. “Change to Care” was instituted to reduce fall rates and maintain the highest standards of care for skilled nursing residents. The Fish! philosophy is another addition to Phoebe Wyncote, incorporating four simple techniques to improve communication, understanding, and customer service.

Change to Care

Parrots Bring a Sense of Responsibility to Residents of Phoebe Wyncote While visiting Phoebe Wyncote, family and friends sometimes feel like they have stepped into a jungle, thanks to the addition of two new members of the Wyncote community.

Leyla, an Illiger’s mini-macaw, makes her presence known during programs and activities in the chapel with whistles, squawks and an occasional hello. “The residents love it when she participates,” said Francine Christman, Admissions Director.“They could spend all day sitting and talking to her.”

Christman’s friends needed to re-home their two parrots and turned to her for help. She thought the addition of birds at the Montgomery County senior community would be good for the residents. Leyla resides in the chapel area and Mia, a Hahn’s mini-macaw, lives in Christman’s office.

Mia enjoys riding on Christman’s shoulder for a walk to the snack machine. “Everyone comments on how beautiful she is and asks if she talks.”

“The residents are really concerned about their well-being. They check if Leyla has enough food and if her water is clean,” adds Christman. Joe Clement (shown above with Cindy Bonney, Administrator), changes Leyla’s cage paper and water while Woody Strawbridge helps to cover her cage at night, allowing her to feel safe and not be disturbed by outside light.

“It’s a responsibility for them and they enjoy looking after Leyla,” Christman says.

Started in November 2011 by Phoebe Wyncote’s Director of Nursing, Sue Schlener, Change to Care is a daily program initiated to address resident needs. An upbeat song broadcasted through the community signals employees from all departments to stop what they are doing and tend to residents.

In the first half hour of the program, nursing staff evaluate residents for toileting needs, repositioning and safety. The second half hour engages staff from all non-nursing departments to visit and begin activities with residents or provide and check room safety.

“Through the Change to Care program we hope to achieve more effective patient care management, improve patient satisfaction and safety, and promote staff team building,” comments Schlener. Thinking outside of the box has promoted increased engagement between staff and residents, something both find mutually fulfilling.

Phoebe Wyncote’s Fish! Philosophy Inspired by the teamwork culture found in the Seattle Fish Markets, the Fish! philosophy, was explained in the national best-seller, Fish! by authors Stephen C. Lundin Ph.D. and Harry Paul and John Christensen.

Francine Christman, Director of Admissions, spearheaded Phoebe Richland’s Fish! program and wanted to share it with the Wyncote community. “I believe the staff likes its values and are excited to embrace the program in correlation with Faith in Action.”

To increase and maintain high morale, everyone is encouraged to employ the four tools of the Fish! philosophy: “play, choose your attitude, make their day, and be present.”

“The employees realized that using the Fish! techniques improved their relationships with our residents and other staff members and also made coming to work fun,” says Cindy Bonney, Executive Director, Phoebe Wyncote.

Phoebe Wyncote received a 5-star rating, the highest governmental rating available, by the Centers for Medicare & Medicaid Services. The survey assigns skilled nursing centers one to five stars for quality, staffing and health inspections, plus an overall score. Cindy Bonney, Executive Director of Phoebe Wyncote, says, “I am extremely proud of our staff for achieving this stellar five star rating. This rating illustrates how we emphasize resident care and well-being. To review the survey results, visit http://www.cms.hhs.gov/ and click on Nursing Home Compare – 5 Star Rating System under CMS Highlights.

     

Visit phoebe.org/wyncote for more information about independent living and skilled care in Montgomery County.

Seniors Advised on Memory Loss, Insurance, and Much More at Upper Bucks Forum on Aging Over 110 seniors from the region attended the 7th Annual Upper Bucks Forum on Aging, a free program held annually in May at Benner Hall, Richlandtown. The event for people age 55 and over is organized by staff members from Phoebe Richland and community volunteers.

Mary Kay McMahon, coordinator of the Forum since its inception explains, “The Forum provides much needed information to area seniors on the services that are available to them, as well as offers informative speakers on subjects related to aging.”

Speakers for the event included Ron Barth, president of LeadingAge PA, who spoke on Medicare and Medicaid, as well as Tom Dye, who presented about Veterans Benefits. Marian Worthington, program supervisor for Phoebe at Home Services, offered a session on memory loss and community based services, and Dr. Jon Schwartz provided valuable information on how to lower the risk of hospital readmissions.

In addition to the informative speakers, attendees also enjoyed a complementary lunch and the ability to browse exhibitors from local businesses and service organizations.

The forum was sponsored by Ashby Law Offices, BAYADA Home Health Care, Bucks County Special Care, Family Caregivers Network, Grand View Hospital and Hospice, Home Helpers and Direct Link, Life Quest and Life Span, Phoebe Richland, and St. Luke’s Home Health and Hospice.

Volunteers from Haycock Township (above) and staff from Phoebe Richland (below) were some of the people who helped to make the event a success.

Participating municipalities included Haycock Township, Richland Township, Richlandtown Borough, Quakertown Borough, and Trumbauersville Borough.

New Club at Phoebe Richland Creates Resident Shutterbugs Since January, residents of Phoebe Richland are seeing the world in a new way. Supported by a grant from The Erwin J. and Gertrude K. Neusch Fund of the Lehigh Valley Community Foundation, a photography club utilizing digital cameras has helped residents renew their love of the lens.

In the first few sessions, residents focused on becoming familiar with the camera’s symbols and adjusting to the viewfinder. They were given an overview of digital cameras by volunteers, Krista and Glenn Laverty.

“I was surprised by their eagerness,” said Kristin Kiehstaller, Director of Community Life. “The participants did not want to stop practicing.”

The photography club is also serving as a method to engage residents in communication by stirring their memories. Resident, Fay Nicholas, reminisced about family vacations to Lake Nipissing in Canada. “The opportunity to use a digital camera is fascinating because (the technology) has changed so much from the motion picture camera my dad let me use on vacations.”

The photography club has also attracted new volunteers like the Laverty’s and local pastor, Steve Hamilton to Phoebe Richland.

Hamilton taught the residents about composition and had them practice by taking pictures while turning in a circle.

Doris Fosbenner, a resident with the use of just her left side, learned how to adapt the camera by turning it upside down. As she became more comfortable, she exclaimed, “It’s so much fun!”

In May, the club members used their new-found photography skills to capture the beauty of spring plantings at Longwood Gardens in Kennett Square, PA. Some favorite shots included the elegant conservatory, fountains, and pink hydrangeas. “It was absolutely breathtaking,” said Angeline Demasi of her visit to the historic park. www.phoebe.org

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A Passion for Caring: Pastoral Care at Phoebe Ministries Here To Care, Here To Welcome Chaplains and students from our Clinical Pastoral Education program offer 24-hour a day on-call coverage to all of our campuses. They can be reached at any time by dialing the Phoebe switchboard at 1-800-453-8814. Our pastoral care staff is available to offer care when there is a crisis or to support family members and staff as needed. Members of our staff interact with our residents, know their names, likes, and dislikes, and actively support and advance their care.

From its very beginning, the work of Phoebe Ministries has been to care for the whole person: physically, emotionally and spiritually. Phoebe began as a training center for deaconesses, tying our founding to instructing young women who desired to serve others through their Christian commitment. The organization continues this vision today through the holistic care offered to our residents in all our communities. Holistic healthcare is a concept embraced at Phoebe and factors in all aspects of people’s needs, including psychological, physical and social wellbeing. Although Phoebe Ministries is affiliated with the United Church of Christ, our pastoral care services are ecumenical in nature.

More Than Just Religious Programing Pastoral Care and Education help to meet the emotional and spiritual needs of our residents. The sixteen Phoebe communities are served by four full-time and two part-time staff chaplains, a director of pastoral care and numerous volunteers. At any given time Phoebe has four to six chaplain interns working as a team beside our staff chaplains, providing spiritual assessment, pastoral care and counseling to residents and staff, religious services and meaningful worship and group experiences.

“Our vision for Pastoral Care and Education at Phoebe Ministries is to continue to build our faith-based community in a way in which persons of all faith backgrounds feel welcomed and included in our communities,” says Rev. Dr. Scott Brooks-Cope.

The chaplains see their role as that of accompanying persons on their continuing faith journey. They aim to aid and assist persons to continue a vibrant spirituality and to be able to share the wisdom of their years.

Whole Body Health Religion of most any sort has shown to aid individuals in both physical and mental healing and support general wellbeing.

“Being healthy involves much more than just caring for your body,” says Brooks-Cope, “and Pastoral Care at Phoebe Ministries is just one area where we care for our residents, treating the body and mind cohesively. Sometimes, a little hope can change an attitude, and that’s all a person needs to start feeling better about the world.” Through Phoebe’s commitment to integrative care, we continue to develop inventive and expressive ways to complement care of the mind, body, and spirit.

Pastoral care is one of many services aimed to improve the lifestyles of our residents. From on-site beauty salons, to comforting Sunday worship services, to extensive Montessori programing, Phoebe’s residents experience a wide range of care amenities.

To learn more about pastoral care and other wellness services at Phoebe, please visit www.phoebe.org/wellness-services.

The Rev. Dr. Scott Brooks-Cope, Director of Pastoral Care, and Phoebe’s four full-time chaplains are all board certified by the Association of Professional Chaplains. Brooks-Cope is also a certified supervisor with the Association for Clinical Pastoral Education. These certifications represent a high level of professionalism which translates into exceptional care for the emotional, spiritual and religious needs of our residents.

“Our methods of care are catered to what our residents need,” says Rev. Brooks-Cope. “We have Poetry with the Pastor, conduct weddings and vow renewals, and encourage active storytelling and Montessori based Godly Play. Our pastors are well-versed in senior care and the specific emotional needs of aging individuals,” he adds.

Rev. Albert Martin conducts a vow renewal ceremony for a married couple who live in the Legacy Place neighborhood of Phoebe Allentown.

www.phoebe.org

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Traditions in Philanthropy Sylvia Betz Gardner honors parents through a memorial gift that helped fund the new library at The Terrace at Phoebe Allentown A generous check along with a pledge form arrived at the Institutional Advancement Office noting the gift was made “In memory of Anne and Bill Betz by Sylvia Betz Gardner.”

This simple statement represents a great deal of sentiment from an admiring daughter.

Sylvia Betz Gardner has served on the Phoebe Allentown Strategic Advisory Council since February 11, 2008. She also serves as the Vice Chair of the Board of Directors for New Tripoli Bank and on the Board of Trustees of her Alma Mater, Cedar Sylvia Betz Gardner with her parents.

Crest College. No stranger to the concept of volunteer service and servant leadership, Sylvia’s family taught her about these responsibilities by example.

Her father served on the Board of Phoebe-Devitt Homes and on the Board of a few of its subsidiary corporations. He was devoted to Phoebe’s mission and invested himself in supporting that mission in many ways. His leadership and guidance was instrumental in Phoebe’s expansion of services and in the establishment of Phoebe Berks. Sylvia’s mother was also a very dedicated volunteer at Phoebe through her involvement with Ebenezer UCC Church in New Tripoli. She regularly visited residents of “Phoebe Home” for many years. Her caring, supportive relationships did much to improve the quality of life of residents she befriended.

The Terrace at Phoebe Allentown, an independent living community, has undergone significant renovations during the last several months, including the creation of a spacious library. During a Strategic Advisory Council meeting, Sylvia learned of the planned renovations and immediately expressed a desire to lend her support to the project. It was this giving opportunity that inspired Sylvia to do something to help Phoebe and honor her mother and father in a special way. Knowing her parents’ interests, she felt they would be pleased to have their name associated with the new library.

We are grateful and blessed to be the beneficiary of the Betz Family tradition of servant leadership and their willingness to share their time, talent and treasure to support Phoebe’s work.

Consider a Gift That Could Increase Your Income

Charles L. Fehr, CFRE, Director of Institutional Advancement

Make no mistake about it; a charitable gift always requires charitable intent.

But, there is an IRS qualified charitable gift plan that allows some interesting, beneficial outcomes to the donor as well.

A Charitable Gift Annuity is an extraordinary way to make a contribution while retaining income from your assets.

If you are at least 65 years of age, a Charitable Gift Annuity could provide you: income for life, tax deduction savings, tax-free income, capital gains tax savings (when you contribute securities) and the personal satisfaction of making a gift of lasting significance to the mission and ministry of Phoebe and its communities. Charitable Gift Annuities can be on one or two lives and rates vary with age. This should not be confused with a commercial annuity or other investment arrangements.

There are many donors, such as Dick and Esther Whitney, who believe the concept makes sense for their circumstances. “We have found that Charitable Gift Annuities allow us the opportunity to support Phoebe’s work while providing for our own income needs,” said Mr. Whitney.

“They work for us and for Phoebe! This mutually beneficial arrangements may be right for you, too.”

Bill and Anne Betz visit with a relative who resided at Phoebe Allentown.

If you would like to find out more about memorial gifts or receive a personalized Charitable Gift Annuity illustration, please contact Charles Fehr, Director of Development, at 610-794-5153 or cfehr@phoebe.org. There is no obligation and we encourage you to consult your advisors to carefully consider your decision. You can also learn more about giving options by visiting www.phoebe.org/giving and clicking on gift planning.

Phoebe Personal Care Resident Shares Experiences of WWII with Local Community At 22, most young adults are finishing college or starting their first professional job. For Evangeline Coeyman, now 90 and currently a resident of The David A. Miller Personal Care Community at Phoebe Allentown, it was instead a time when she was experiencing German War Planes, Concentration Camps and frigid temperatures in the Ardennes Mountains.

Recently, Coeyman returned to Emmaus High School, her alma mater, to speak to students about her experiences as an army field hospital nurse during the Battle of the Bulge, the liberation of Paris and in aiding victims liberated from concentration camps.

As a young woman, Coeyman joined the Army Nurse Corps and became a second lieutenant assigned to the 59th Field Hospital, 90th Division, during World War II. Her unit followed Gen. George S. Patton’s 3rd Army across Europe. Coeyman provided medical assistance to the wounded following battles and was only two miles from the front in the month-long Battle of the Bulge.

“I felt I should put up courage,” says Coeyman of the long nights when German planes buzzed over the hospital tents. “If I would break down,

how could I administer the pain medications to our soldiers?”

One of the most difficult experiences she encountered during the war was aiding victims from recently liberated concentration camps. The men and women were so weak from lack of food and care that many of them died while she was there, despite the U.S. Army’s medicines and provisions.

Coeyman’s passion these days is to educate others about the war by sharing her captivating tale. She visited the National Holocaust Museum with students from Southern Lehigh School District and spoke at the Easton Public Library, the Jewish Community Center and is a regular attendee of the Reading Air Show.

Her dedication to her country was recently recognized. She was awarded the French Legion of Honor in 2010 and the Lillian K. Keil Award from the U.S. Air Force in 2009. Coeyman’s story is archived in the National WWII Museum in New Orleans and captured by local writer David Venditta in his book, War Stories.

“We felt brave about our service to the county. I’d go again if I had to,” she says.

The Top 10 Reasons Why Phoebe’s Affordable Senior Housing is for You! Since 1972, when Phoebe Apartments was built on the Allentown Campus, Phoebe made a commitment to provide affordable independent living apartments for senior with limited funds. In the 1990’s the need for this style of senior living increased. The organization met the challenge, building or acquiring newly constructed communities and renovated historic buildings in Berks, Northampton and Union Counties.

If you are looking for a new place to live at an affordable price, here are 10 reasons why you should choose Phoebe (Amenities may vary by community):

1. Locations convenient to shopping, entertainment, local

attractions, and volunteer opportunities so you can enjoy all of your usual past-times and pursuits.

2. Beautifully maintained properties and a friendly, caring and helpful staff.

3. Rent that fits within your budget. Heat, water, sewer and trash removal are all included in one low monthly fee.

4. Feeling like you are part of a community or extended family.

Our residents organize special meals, play cards, plant communal vegetable gardens, and celebrate holidays together.

Large common areas, including communal kitchens, are available for events or when entertaining guests.

5. E ntry of guests through front doors along with call systems in foyers offers a secure environment.

6. P ull cords in every apartment and bathroom

activate a call system that unlocks the apartment door and alerts neighbors of a need for assistance.

7. On-site laundry and in-house mail boxes offer convenience to fit your lifestyle. Parking is close to buildings so residents do not have to walk far to their vehicle.

8. B eautiful outdoor areas allow for exercise and relaxation.

9. Pastoral care program, active resident associations, education

seminars, blood pressure screenings, and many social and educational events benefit our residents, especially those who no longer drive.

10. Access to Phoebe’s pharmacy services, and referrals to rehabilitation and personal, memory support and skilled nursing care.

For more information, visit phoebe.org/senior-apartments.

www.phoebe.org

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Phoebe Special Recognition Phoebe Allentown

Phoebe Berks

The recently renovated Social Room was dedicated to honor William H. Hacker, who served in various capacities on Phoebe’s governing boards from 1979 through 2006 and passed away in 2010. His extensive board service included: Phoebe Apartments, Phoebe Housing & Retirement Services, the Terrace at Phoebe Allentown and Phoebe Ministries Board of Trustees. The renovations were supported by gifts from the William H. Hacker Estate, Memorial Gifts, Arbor Insurance Company and William C. Hacker. Shown in the photo is Barbara Hacker, wife of the late William H. Hacker and his son, William C. Hacker.

Mayor Edward Evans of Wernersville, PA, declared March 14th as “Registered Dietitian Day” during an official ceremony hosted by Phoebe Berks and its dining services provider, Cura Hospitality. Mayor Evans presented a proclamation to Michelle Doleniak, MA, RD, LDN, Cura Hospitality General Manager of Dining Services at Phoebe Berks.

Dorothy Sweitzer celebrated her 100th birthday with a party in the Bridgeways neighborhood of Phoebe Allentown with family and friends in April. The day was made even more special by a visit from her youngest sister, Violet Dawydiuk, who lives in Western Canada. Dorothy helped to raise two daughters, four grandchildren and five great-grandchildren and was a resident of Emmaus before moving to Phoebe. Granddaughter Sherri Miller is shown between Violet and Dorothy on her special day.

According to Janet K. Little, MPH, RD, LDN, president, Lehigh Valley Dietetic Association (LVDA) and clinical dietitian, Cura Hospitality, “the proclamation will enhance public awareness of registered dietitians, the go-to nutrition experts in healthcare settings as well as in the community, who are available to translate the science of nutrition into practical solutions.”

Phoebe Richland DeSales University students hosted a Wild West Day with Phoebe Richland’s Dining Services in April.

Dale Koller, a local horse owner and father of one of the students brought his gentle, well-mannered horse for a visit in the Springhouse Park. Residents were invited to visit with Wyatt the horse, make Western picture frames, and participate in wheel-chair square dancing with the students.

Advocacy: The Forgotten Responsibility

with Larry Minnix, President and Chief Executive Officer of Leading Age, a national association for non-profit senior housing and service organizations The Phoebe Institute on Aging Benefit 6:00 p.m. on Thursday, November 1, 2012 Lehigh Country Club The Phoebe Institute on Aging Conference 7:30 a.m. to 3:30 p.m. on Friday, November 2, 2012 Community Services Center Lehigh Carbon Community College

Leading Age advances policies, promotes practices and conducts research that supports, enables and empowers people to live fully as they age.

Their promise to members and the seniors they serve is simple: Inspire. Serve. Advocate.

For questions about these events, please contact the Director of Institutional Advancment at 610-794-5153 or cfehr@phoebe.org

Phoebe Wyncote Margaret Hudson celebrated her 100th birthday with 40 family members (shown with her great grandchildren) at Phoebe Wyncote in April. Hudson considers herself one of the biggest Phillies fans in the Philadelphia area. For her 80th birthday her daughter took her to a game where the entire crowd sang while confetti was poured on her during the 7th inning stretch. She received a 100th birthday package from the Phillies this year. In 1970, Hudson drank from the Fountain of Youth in St. Augustine, FL. Faith Ann Williams was appointed as chaplain of Phoebe Wyncote.

Williams graduated from Cedarville University with a B.A. in elementary education. She received a Master of Art in Christian Education in 2009 and her Master of Divinity degree in May of 2011 from Union Presbyterian Seminary in Richmond, Virginia. She has worked as an elementary school teacher and a missionary in both Brazil and China. Williams is a candidate for ordination in the Presbytery of Philadelphia (Presbyterian Church USA).

In March, 11 members of the El Salvador mission trip team from Trinity Lutheran Church, Wernersville, visited Furnace Creek Manor to present a program on their El Salvador experience.

The Residents Association of Furnace Creek Manor donated $350.00 toward the trip, the purpose of which was to install a hand pump well for a school attended by over 900 students.

Resident Association president, Roy Reifnsyder said, “The Residents Association could not support a more worthy cause.”

Members of the team traveling to El Salvador included Kevin Kurtz, Manager of Furnace Creek Manor, and Wendell Byler husband of Beth Byler, Director of Nursing, Phoebe Berks.

Wind Gap Manor celebrated Valentine’s Day with a party and the crowning of a community King and Queen. Patricia Miller and Eugene Hafler’s names were picked at random at the event.

“The residents were absolutely thrilled to participate in this,” says Lynn Marshall, Apartment Manager.

Senior Housing Kemmie Garris, resident of Wind Gap Manor, celebrated his 100th birthday in March with family and friends at the Northampton County independent living apartment community. Garris also received a visit from state representative, Martha M. Hahn who presented him with a citation.

The John F. Lutz Apartments celebrated their recently renovated community room in May with a service of dedication led by Rev. Corrine Dautrich, Chaplain, Phoebe Allentown. The new wall paintings make visitors feel as if they have been transported to a street-side café in Paris. Shown in the photo are Kay Wilkinson, Manager, Woody Rotiske, Maintenance and Robin Caccese, Administrative Assistant with two residents. Woody provided music for the event.

For more about events at Phoebe, go to phoebe.org/events.

It’s Phoebe Night at the Lehigh Valley IronPigs!

Friday, July 20th, 7:05 PM Fireworks after the game!

Vs. Columbus Clippers Join us for Phoebe Spirit Night at the Ironpigs!

Tickets are $10.00 and include a $2.00 voucher for refreshments or merchandise.

Purchase tickets by calling 610-794-5135.

Don’t miss the fun! www.phoebe.org

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Non-Profit Org. US Postage PAID Permit No. 12 Kutztown, PA

Marketing and Institutional Advancement Division 1925 Turner Street Allentown, PA 18104

1 800-453-8814 www.phoebe.org

GO GREEN! If you would like to receive electronic versions of our communications moving forward, please email your name, address, and preferred email address to gogreen@phoebe.org.

calendar of events June. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

July

21 7:00 p.m. Willow Creek Bluegrass Band Phoebe Richland Health Care Center’s Country Inn Call 267-371-4508

4 6:00 – 11:00 p.m. Fourth of July Celebration and Fireworks J. Birney Crum Stadium, Allentown, PA Call 610-435-9037

22 2:15 p.m. South Hills Junior Orchestra Concert Phoebe Allentown’s Band Shell Call 610-794-5365

10 7:00 p.m. Pioneer Band Concert Phoebe Allentown’s Band Shell Call 610-794-5365

23 2:15 p.m. The Quartet of Five Concert Phoebe Allentown’s Band Shell Call 610-794-5365

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23 9:00 a.m. – 3:00 p.m. $1.00 Porch Sale Phoebe Richland Call 267-371-4504

22 6:45 p.m. The Mixed Nuts Band Phoebe Richland Health Care Center’s Country Inn Call 267-371-4508

24 6:00 – 8:00 p.m. Phoebe Berks Summer Band Concert: Exeter Community Band Phoebe Berks Village Green Call 610-927-8513 or e-mail lmoyer@phoebe.org

22 6:00 – 8:00 p.m. Phoebe Berks Village Summer Band Concert Dixieland Jazz Band Phoebe Berks Village Green Call 610-927-8513 or email lmoyer@phoebe.org

27 7:00 p.m. Happy Hour with pianist Dorothy Ewer Phoebe Richland Health Care Center’s Gateway Lounge Call 267-371-4508 29 2:45 p.m. Healthy Habits Cooking Demonstration with Eileen Goos Phoebe Richland Health Care Center’s Gateway Lounge Call 267-371-4508

Phoebe Ministries Golf Tournament

Save the Date!

Monday, August 6, 2012 Berkshire Country Club Reading, PA

Sponsorships still available – Starting at $250 – Some packages include golf and meals Contact hhaas@phoebe.org or 610-794-5135

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

7:05 p.m. Phoebe Spirit Night at the Iron Pigs Coca-Cola Park, Allentown Call 610-794-5132 for tickets

August. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

6 11:30 a.m. – 9:00 p.m. Phoebe Ministries Golf Tournament Berkshire Country Club, Reading, PA Call 610-794-5135 or e-mail hhaas@phoebe.org 15

4:00 – 8:00 p.m. Annual Peach Lawn Fete and Concert Phoebe Allentown’s Band Shell and Front Lawn Call 610-794-5365

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2:30 p.m. Impossible Band Phoebe Richland Health Care Center’s Country Inn Call 267-371-4508

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6:00 – 8:00 p.m. Phoebe Berks Summer Band Concert: Wyomissing Band Phoebe Berks Village Green Call 610-927-8513 or e-mail lmoyer@phoebe.org

Go to phoebe.org/events for more events and all the latest updates.