NEWS & TRENDS u Staffing Shortages and Elevated Patient Cancellations

DCA Continues to Outpace Industry Despite Challenges

AS WE CLOSED OUT 2022 , the industry faced continue challenges related to staffing and patient cancellations. Across the industry, this has caused slightly lower patient volumes and decline in scheduled capacity. In both of these metrics, DCA affiliated practices have remained ahead of the industry.

James Nick Chief Revenue Officer Ally Since 2018

At DCA, we have faced some of these same challenges but have proven resilient yet again.

Staffing challenges impact many of our practices with provider and staff time down vs. 2021 levels. This has created challenges for patient visits, however we have been able to stay slightly ahead of the industry through the end of 2022 (Figure 1).

Patient cancellations are elevated. However, our schedules remained 89% full, continuing ahead of the industry. We have been able to do this through active management of schedules and re-filling cancelled slots with new appointments (Figure 2).

We will continue to deal with challenges, but the combination of strength from our allied practices and the support center behind them, I’m confident we can overcome any challenge that comes our way to continue to lead the industry. Thanks for everything you do to make our allied practices a preferred destination for dental care!

Success Stories

Dr. Alexandre Ribeiro, a periodontist with the Dental Specialty Center and DCA ally since 2017, has benefited from being able to work with doctors across different specialties. It is one of the reasons why new graduates thrive at DCA and can excel in a career of any specialty.

Carmine Russo