Manage, Motivate, Inspire by Donna Ladd
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Teach
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Copy the New Orleans Saints, not the Indianapolis Colts.
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No staffer is an island.
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BE PROACTIVE, NOT REACTIVE. 0LANNING MULTIPLIES PRODUCTIVITY FOUR TIMES OVER THEY SAY
ALWAYS
CLOSE YOUR DOOR WHEN YOU MEET WITH A STAFFER IF YOU JUST CLOSE YOUR DOOR WHEN THERE´S A PROBLEM IT CALLS ATTENTION TO IT
Be willing to change.
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Create a culture of greatness.
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ONE MINUTE
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$O REGULAR CHECK INS NOT CHECK UPS
ASK HOW YOU CAN HELP.
%XPLAIN THAT YOU CAN MICROMANAGE LESS WHEN THEY DELIVER WELL AND ASK FOR HELP
Use “workshop” as a verb.
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Make it clear
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Praise a lot,
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Hire slow, fire fast
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TIME
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the w hy
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l o w dr am a
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l o yal ty
Fake It
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no workaholism
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Praise in public; criticize in private
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Stop the bomb-throwers.
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NOW, NOT LATER !LWAYS DEAL WITH PROBLEMS IMMEDIATELY TO AVOID BUILDUPS
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FLEX
Celebrate everything.
Be as transparent as possible in tough times and good.
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Cheat a Little
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“HUG”
YOUR EMPLOYEES AND EXPECT THEM TO HUG EACH OTHER /+ THEY DON´T HAVE TO PHYSICALLY HUG BUT EVERYONE SHOULD SAY GOOD MORNING AND GOODNIGHT PLEASE THANK YOU PRAISE EACH OTHER AND OFFER TO HELP OTHERS )F THEY REFUSE TO THEY´RE PROBABLY NOT RIGHT FOR YOUR SHOP &OR IDEAS ±(UG 9OUR 0EOPLE²
Water Cooler
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4WO WORDS
FREE FOOD
An Apple a Day
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BRAIN FOOD
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Tweet Tweet
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3OURCES
“THE E-MYTH REVISITED:WHY MOST SMALL BUSINESSES DON’T WORK AND WHAT TO DO ABOUT IT,” MICHAEL E. GERBER (HARPERCOLLINS, 1995, $18.99) “HUG YOUR PEOPLE,” JACK MITCHELL (HYPERION, 2008, $19.95) “THE ONE-MINUTE MANAGER,” KENNETH BLANCHARD (BERKLEY TRADE, 1983, $12) “START WITH WHY: HOW GREAT LEADERS INSPIRE EVERYONE TO TAKE ACTION,” SIMON SINEK (PORTFOLIO, 2009, $26.95) “THE ULTIMATE SALES MACHINE,” CHET HOLMES (PORTFOLIO, 2008, $15) “ZILCH:THE POWER OF ZERO IN BUSINESS” BY NANCY LUBLIN (PORTFOLIO, 2010, $25.95)
jacksonfreepress.com
Don’t shy away from systems and checklists.
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