Certificate In Healthcare Quality And PerformanceImprovement

Fully revised to provide complete coverage of the new, updated CPHQ examination

Certificate In Healthcare Quality And Performance Improvement Delivering Quality, Transforming Outcomes

Earn up to 30 ‘Category A’ CPD Credit Points Book and pay NOW and bring your colleague for FREE on this course

5 Main Reasons to Attend

23 – 27 March 2014 Radisson Royal Hotel Dubai, UAE

1. A totally immersive five-day quality and performance improvement programme for healthcare executives, managers and clinicians 2. Hands on, interactive learning experience using video case studies, role-playing and simulations 3. Master the essential skills for managing and leading quality and performance improvement projects

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4. Step-by-step simulation and run through of the entire quality and performance improvement process: manage an entire project from start to finish 5. Comprehensive coverage of the full content of the CPHQ examination

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Organised by

Meet Your Expert Course Leader Benedict Stanberry Director, IHLM, United Kingdom Benedict Stanberry is a British consultant and academic who researches, writes, teaches and consults across the world on the subjects of healthcare strategy, management and leadership.

Ben has extensive experience of designing and delivering professional education and development programmes for healthcare managers and clinicians in the Middle East and has worked with many of the Gulf’s leading healthcare organisations in both the public and private sectors, including – • King Fahad Medical City, Riyadh, KSA • King Fahad Specialist Hospital, Damman, KSA • Royal Commission Hospital, Jubail, KSA • King Hussein Cancer Center, Amman, Jordan • Mafraq Hospital, Abu Dhabi, UAE • Dubai Healthcare City, Dubai, UAE • Hamad Medical Corporation, Doha, Qatar • Supreme Council of Health, Doha, Qatar • Sultan Qaboos University Hospital, Muscat, Oman • New Mowasat Hospital, Kuwait City, Kuwait Ben began his career as a medical lawyer and became a healthcare management consultant in 2001. He has served as the interim chief executive of a Brussels-based healthcare NGO and as an elected politician in south west London, where his responsibilities included overview and scrutiny of the delivery of healthcare services in the capital. His most recent role has been as a director of one of the UK’s leading private healthcare companies.

Ben is a Fellow of the Royal Society of Medicine, a Member of the Institute of Healthcare Management and Institute of Directors and an Associate Member of the Faculty of Medical Leadership and Management. He holds an MBA from the world-ranked Henley Business School, where is currently a doctoral research associate, and also chairs the school’s alumni association in the Middle East.

Would you like to run this course in-house?

The in-house training division of IIR Middle East Tel: +971 4 407 2624 • Email: CTS@iirme.com www.iirme.com/cts

+971 4 335 2437

+971 4 335 2438

Who Should Attend?

This course provides invaluable skills, knowledge and understanding to a wide variety of healthcare professionals, both clinical and managerial staff, including: •

Quality Managers... and all Managers with a Passion for Quality!

•

Patient Safety and Risk Managers

•

Staff involved in JCI and other accreditation processes

•

Clinical Directors and Heads of Departments

•

Physicians and Surgeons

•

Heads of Nursing and other Senior Nurses

•

Clinical Research Managers and Staff

•

Healthcare Informatics and IT Professionals

•

Facilities, Estates and Support Services Managers

•

Radiographers, Laboratory, Pharmacy and Scientific Staff

“ Ben is very experienced locally and internationally (UK) and provided many real examples.”

Omar Abdalla Mohamed Naqbi, Associate, Mubadala, UAE

“ Ben has an obvious advantage as the occupation of being a consultant has clearly exposed him to various experiences that he is using to share his expertise on the subject” Ahmad Al Kasir, Quality Coordinator, Al Mazroui Medical Center, UAE

“ The trainer was more than amazing!”

Dalia Bahgat MN Hafez, Patient & Visitor Service Center Manager, Hamad Medical Corporation

www.iirme.com/healthcarequality

Course Overview Endorsed and accredited by the Institute of Healthcare Management, IIRME’s exciting Certificate in Healthcare Quality and Performance Improvement provides a comprehensive and practical grounding in the knowledge and skills that will make you a highly effective healthcare quality leader.

It includes detailed instruction in: • Managing and leading quality • Information management • Quality and performance measurement and improvement • Patient safety

Quality and performance improvement – the process of continually evaluating existing processes of care and developing new standards of practice – is a core competency that every healthcare manager and clinician at every level must practice: be they in primary care clinics, acute hospitals, specialist centres of excellence or regulatory bodies.

The course has been fully revised to provide complete coverage of the updated content of the Certified Professional in Healthcare Quality (CPHQ) examination of the US-based National Association for Healthcare Quality (NAHQ) – an important credential that signifies professional and academic achievement by individuals in the field of healthcare quality management.

The course will therefore be invaluable, not only to those entering healthcare quality for the first time but also for established healthcare managers needing an update of what is current in the field. It will be especially vital for anyone considering or preparing for the CPHQ examination.

Over five intensive days in Dubai this course provides comprehensive coverage of the fundamental concepts, tools and management techniques through which quality and performance can be enhanced, delivered or transformed in healthcare organisations.

Module One Managing And Leading Quality

Module Two Information Management

Module Three Quality And Performance Measurement And Improvement

Module Four Patient Safety

An Introduction To Quality And Performance Management In Healthcare

Defining And Collecting Healthcare Data

Prioritising And Planning For Improvement

Developing A Patient Safety Culture

Strategic Quality And Performance Planning

Measuring And Analysing Healthcare Data

Implementing And Evaluating Improvement

Risk Management

Teamwork And Stakeholder Engagement

Researching And Presenting A Quality Improvement Report

Education And Training

Planning And Delivering A Patient Safety Program

IHM Certified Courses In Healthcare Management In conjunction with the Institute of Healthcare Management in the UK, IIRME are proud to offer a comprehensive programme of certified courses in healthcare management designed to lead to the award of a Professional Diploma in Healthcare Management.

The IHM is recognised as one of the largest representative organisations in the world for individual healthcare managers. Its membership reflects the diversity of healthcare management from both the public and private sectors. Since 1902, the IHM has played an important part in the lives of thousands of healthcare managers. It provides opportunities to enhance the careers of those involved in the health and care sectors through professional development opportunities, robust and effective networks and influencing relevant policy decisions.

The IHM’s Professional Diploma programme is aimed at people working in all healthcare sectors irrespective of their professional or functional background. This includes those who are working in a professional or clinical role as well as staff with a managerial focus or significant leadership responsibilities. It is also appropriate for experienced healthcare managers who wish to refresh or update their existing skills. Each course in the programme is a stand-alone, certified learning experience providing its own unique benefits.

FOUNDATION CERTIFICATE: IHM CERTIFICATE IN HEALTHCARE LEADERSHIP AND MANAGEMENT

9 – 13 February 2014 15 – 19 June 2014 19 – 23 October 2014

DUBAI DOHA DUBAI

IHM CERTIFICATE IN HEALTHCARE STRATEGY AND STRATEGIC PLANNING IHM CERTIFICATE IN HEALTHCARE INFORMATION AND COMMUNICATION MANAGEMENT

23 – 27 March 2014 4 – 8 May 2014 30 November – 4 December 2014 8 – 12 June 2014 23 – 27 November 2014

DUBAI DUBAI DOHA DUBAI DUBAI

ELECTIVE CERTIFICATES: IHM CERTIFICATE IN PATIENT SAFETY AND RISK MANAGEMENT IHM CERTIFICATE IN HR MANAGEMENT FOR HEALTHCARE IHM CERTIFICATE IN PATIENT FLOW MANAGEMENT AND REDESIGNING CARE IHM CERTIFICATE IN HEALTHCARE MARKETING, PR AND COMMUNICATION

17 – 20 August 2014 31 August – 3 September 2014 2 – 5 November 2014 14 – 17 December 2014

DUBAI DUBAI DUBAI DUBAI

CORE CERTIFICATES: IHM CERTIFICATE IN HEALTHCARE QUALITY AND PERFORMANCE IMPROVEMENT IHM CERTIFICATE IN HEALTHCARE FINANCIAL MANAGEMENT

Managers wishing to take multiple certificates can work towards the award of the internationally recognised and highly respected IHM Professional Diploma in Healthcare Management. Recipients of the Professional Diploma are entitled to use the designatory letters ‘DipHM’ after their name. They are also entitled to become members of the Institute of Healthcare Management and use the designatory letters ‘MIHM’ after their name.

The full Professional Diploma requires candidates to take the foundation certificate, the four core certificates plus one elective certificate of their choice. The Professional Diploma also requires assessment of the candidate’s learning across each certified course they have taken.

+971 4 335 2437

+971 4 335 2438

register@iirme.com

www.iirme.com/healthcarequality

Certificate In Healthcare Quality And Performance Improvement 23 – 27 March 2014 • Radisson Royal Hotel, Dubai, UAE Course Timings Registration and coffee will be at 07:30 on Day One. The programme will commence at 08:00 and conclude at 14:30 with lunch. There will be refreshment breaks at approximately 10:30 and 12:30.

Module One – Managing And Leading Quality

Module Three – Quality And Performance Measurement And

You will learn how to align quality and performance improvement

Improvement

activities with your hospital or health system’s strategic goals. You will

After quality data has been collected and analysed, what happens

review the essential tools and techniques of quality and performance

next? How do you reach agreement with your colleagues on

management and the vital role of the quality manager as a leader, a

recommendations for change and then create and execute an action

role-model and an agent of change.

plan that will make improvement happen? In Module Three, you will be introduced to performance management as a framework within which

•

An Introduction To Quality And Performance Improvement In

to design and implement a strategic improvement plan.

Healthcare – define what quality and performance really mean and learn about the major quality and performance improvement •

Prioritising And Planning For Improvement – facilitate the

gurus, movements, approaches and success factors

establishment of priorities for performance and quality and turn

Strategic Quality And Performance Planning – facilitate or

them into actions plans and projects

participate in organisation-wide strategic planning, link quality and

•

•

•

Implementing And Evaluating Improvement – facilitate the

performance activities with strategic goals and demonstrate the

development or selection of process and outcome measures with a

financial benefits

foundation in evidence-based practice then monitor and manage

Teamwork And Stakeholder Engagement – identify how to assure

results to assure performance is being improved, strategic plans implemented and the KPIs themselves are robust

the success of a strategic quality and performance improvement •

project by carefully selecting a team and engaging all the

Education And Training – learn how you can design and deliver quality or performance improvement training and evaluate its

stakeholders whose support is critical to success

impact and effectiveness Module Two – Information Management You will thoroughly review all the tools and techniques available to

Module Four – Patient Safety

collect, measure and analyse quality and performance data. You will

Harm to patients resulting from medical errors by healthcare

then be introduced to performance management as a framework

professionals is a very significant problem. In Module Four, you will

within which to design and implement a strategic improvement plan,

look at the main causes of medical errors, at the lessons learned from

describing the activities and processes that should take place within

tragic medical error cases and the ideas being adopted by progressive

each phase of the framework.

healthcare organisations to limit or eliminate risk to both patients and healthcare providers.

•

Defining And Collecting Healthcare Data – learn how to define and collect both quantitative and qualitative data on quality and

•

•

•

Developing A Patient Safety Culture – understand the importance

performance and understand how to capture the perspectives of

of your organisation’s culture in promoting and sustaining patient

patients and other service users

safety and what can happen when that culture is missing

Measuring And Analysing Healthcare Data – understand and

•

Risk Management – practice undertaking incident report, sentinel

practice displaying and interpreting data using basic statistical

and unexpected event reviews, Root Cause Analysis (RCA) and

techniques, process analysis tools and statistical process control

Failure Mode and Effect Analysis (FMEA) to understand, reduce or

components

eliminate risk

Researching And Presenting A Quality Improvement Report

•

Planning And Delivering A Patient Safety Program – work with

– discover how to research, compile and present a quality or

your team to conduct a hospital-based risk management exercise

performance improvement report for an accreditation or regulatory

and create a patient safety program

body

+971 4 335 2437

+971 4 335 2438

register@iirme.com

www.iirme.com/healthcarequality

Certificate In Healthcare Quality And Performance Improvement

23 – 27 March 2014 Radisson Royal Hotel, Dubai, UAE

FIVE WAYS TO REGISTER IIR Holdings Ltd. P.O Box 9428 Dubai, UAE

+971 4 335 2437 +971 4 335 2438 register@iirme.com

www.iirme.com/healthcarequality

DISCOUNTS AVAILABLE FOR 2 OR MORE PEOPLE CALL – +971 4 335 2483 E-MAIL – a.watts@iirme.com Event

WEB BC5228

Course Fee Before 5 January 2014

Course Fee Before 26 January 2014

Final Fee

US$ 4,395

US$ 4,895

US$ 5,195

Certificate In Healthcare Quality And Performance Improvement

23 – 27 March 2014

WOULD YOU LIKE TO RUN THIS COURSE INͳHOUSE?

Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions will receive a Certificate of Attendance. *Book and pay NOW and bring your colleague for FREE on this course.

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A confirmation letter and invoice will be sent upon receipt of your registration. Please note that full payment must be received prior to the event. Only those delegates whose fees have been paid in full will be admitted to the event. You can pay by company cheques or bankers draft in Dirhams or US$. Please note that all US$ cheques and drafts should be drawn on a New York bank and an extra amount of US$ 6 per payment should be added to cover bank clearing charges. In any event payment must be received not later than 48 hours before the Event. Entry to the Event may be refused if payment in full is not received.

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Cancellation If you are unable to attend, a substitute delegate will be welcome in your place. Registrations cancelled more than 7 days before the Event are subject to a $200 administration charge.

Registration fees for registrations cancelled 7 days or less before the Event must be paid in full. Substitutions are welcome at any time.

Avoid Visa Delays - Book Now Delegates requiring visas should contact the hotel they wish to stay at directly, as soon as possible.

Visas for non-GCC nationals may take several weeks to process.

All registrations are subject to acceptance by IIR which will be confirmed to you in writing.

Due to unforeseen circumstances, the programme may change and IIR reserves the right to alter the venue and/or speakers.

Event Venue: Radisson Royal Hotel, Dubai, UAE Tel: +971 4 308 0000 Accommodation Details We highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the IIR Hospitality Desk for assistance on: Tel: +971 4 407 2693 Fax: +971 4 407 2517 Email: hospitality@iirme.com © Copyright I.I.R. HOLDINGS B.V.

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