FYI May 2016

The flavour of North Harbour Why diversity is important to your business’ growth

Make change happen Rather than letting it happen to you

Proposed Auckland Unitary Plan: Four years on Where does it leave North Harbour?

13 practical tips To keep your premises secure

MAY 2016 — MEMBER NEWS AND INFORMATION

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FROM THE CHAIR

From the chair Changing temperatures at this time of the year can often catch us by surprise. The same can be said of the changing physical landscape of the local area.

Each time you look something is different and it can often take you by surprise.

Unfortunately, it won’t be long before many of us only have a vague recollection of what things looked like before and then not at all.

With the influx of new buildings also comes new opportunity for local business.

Tenants moving in often want to access local goods and/or services. Indeed, with an ever widening range and diversity of local suppliers, these needs are increasingly being met locally. It may not be long before opportunity knocks at your door.

It has been said that diversity is the lifeblood of business and drives innovation.

Diversity between businesses provides fresh opportunities to find and fulfil our own and other’s needs. It also provides an opportunity for innovation to ensure we stand out from our competitors.

Diversity within a business provides

an opportunity to tap into a wider range of experiences that can prevent group think and a one size fits all approach. We work in a

With the influx of new buildings also comes new opportunity for local business. Tenants moving in often want to access local goods and/or services. constantly evolving world that presents new challenges requiring new ways of thinking and problem solving.

Business North Harbour seeks to link businesses in a collective voice that supports

our members’ goals through our local programmes, networking and representation on central/local government issues. For this reason, businesses along our northern boundary were recently approached to consider joining Business North Harbour.

With voting for the proposed expansion closing on April 20, initial indications suggest significant support for Business North Harbour. We are now awaiting the results of the ballot ratified through local government and current membership.

We look forward to welcoming these new members on July 1, and adding further to the diversity and strength of North Harbour.

Together. Stronger.

Regards, Steve Plummer Co-Deputy Chairman

In this issue 3 4 6 7 8

From the Chair In Brief Dates for your Diary Events Preview Event Review

11 Proposed Auckland Unitary Plan 12 Business Success 14 Lead story - diversity 16 Transport Roundup

17 18 20 22 24

Crime Prevention Mini Expo Community Business Directory Health and Safety

25 26 27 28 29

Networking Legal matters Online Recruitment Gold Sponsors

BUSINESS NORTH HARBOUR GOLD SPONSORS 2015 – 2016

Contact FYI Magazine Business North Harbour General Manager Janine Brinsdon janine@businessnh.org.nz

Editor Anne Gray annegray@xtra.co.nz

Advertising Shirner Kenny shirner@businessnh.org.nz

Design Lewis Hurst lewis@hcreative.co.nz

Printer Trade Colour Print tradecolour@orcon.net.nz

Business North Harbour, 12 Parkway Drive, North Harbour, 0632. PO Box 303 126, North Harbour 0751 office 09 968 2222 web businessnh.org.nz The opinions expressed in this publication are not necessarily the views of the publishers.The publisher does not endorse any person, company or organisation that advertises in this publication.

MAY 2 0 1 6 F YI BUSINE SSN H . O RG. N Z

3

SECTION IN B RIEF

Auckland’s transformation has been recognised in the prestigious Lee Kuan Yew World Cities Prize 2016 Auckland Council’s Auckland Conversations group, which promotes “ideas for becoming the world’s most liveable city” says Auckland receives a Special Mention by judges of the Lee Kuan Yew World Cities Prize for “overcoming its planning challenges faced over the past 20 years, notably through a highly integrated and innovative governance model”.

It was also noted that Auckland had dramatically improved the urban environment through a design-led approach prioritising people over cars.

Judges commented that Mayor Len Brown and his colleagues “have shown even the world’s most remote city can radically transform itself and unleash the creativity and

Nelson St Cycleway

O’Connell Street then and now

cultural potential of its citizens”.

Colombian city, Medellin, won the World City Prize following in the footsteps of previous winners Bilbao, New York, and Suzhou.

Sydney, Toronto and Vienna were given Special Mentions along with Auckland.

Medellin was awarded a Special Mention in the 2014 World City Prize nominations.

Auckland Conversations says in a statement

Strong job growth in March quarter

The quarterly Household Labour Force Survey has shown strong employment growth in the March quarter, with 28,000 more jobs added to the New Zealand economy and construction and professional services are driving the growth.

Tertiary Education, Skills and Employment Minister Steven Joyce says in a statement that overall the economy has created 51,000 new jobs over the last six months, “which underlines a strong economic bounce-back since the slower growth period in the first half of the 2015 calendar year.

“There were 17,500 more people employed in both the construction and professional service sectors over the year to March 2016. Much of that growth was in Auckland. The level of construction employment in Canterbury has also held steady, suggesting the rebuild still hasn’t quite reached its peak,” Joyce says.

Labour force participation grew 0.5 per cent in the quarter, retracing some of the 1.0 per cent decline over the 2015 calendar year. This led to an increase in the unemployment rate to 5.7 per cent, up 0.3 per cent on the revised figure for the December quarter.

“Real wage growth remained strong, with average weekly wages up by 2.3 per cent over the past year, considerably higher than inflation of 0.4 per cent.”

4

MAY 20 1 6 F YI B U S I N ES SNH. ORG. NZ

Silo Park then and now

that this is another step in the journey to become the world’s most liveable city as described in the Auckland Plan, a 30 year vision for the city’s future growth and development.

To read the judges’ citation for Auckland’s Special Mention, visit www.leekuanyewworldcityprize.com. sg/2016_mentions_Auckland.htm

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IMAGES COURTESY OF AUCKLAND COUNCIL

International recognition for Auckland’s transformation

SECTION IN BRIEF

Good business neighbours Getting to know your business neighbours certainly paid off for the neighbours of Vaughan Harvey of Harvey Wholesale who supplied CCTV footage of an offender who burgled a neighbouring business property. The burglar was subsequently apprehended and charged.

In appreciation, Community Constable Troy Williamson and Business North Harbour’s crime prevention officer, Dave Loader, recently presented Vaughan Harvey with a thank you gift.

Loader says, as outlined in the police column in the last issue of FYI magazine, getting to know your neighbours and sharing information on security and the safety of your staff does pay off.

LET US KNOW: Any suspicious people or vehicles should be reported immediately to the police by contacting the North Shore Police Station on 09 477-5000 or 111 if serious and urgent.

Community Constable Troy Williamson, Business North Harbour’s Dave Loader and Vaughan Harvey centre.

Thinking about walking to or from work?

Deirdre McGrath is a replenishment and production planner at Ingram Micro and works from 6.50am to 3.30pm two days a week, with the other three days at normal office hours. Business North Harbour’s relationship and transport manager, Sarah de Zwart asked Deidre about how she makes her way to and from work.

What made you decide to think of alternative modes of transport?

What is the key incentive? Soon after starting with Ingram Micro it was explained that I needed to come in early to replenish the stores to suit the warehouse distribution. Therefore, I start two days a week at 6.50am and finish at 3.30pm and on those days I walk home from work. My boss did apologise as he knew I am not an early bird and the other days are 8.30am to 5pm and on those days I carpool with my partner.

How do you find flexible working? Initially it was not what I wanted, however now I love it as I have time to myself when I get home, to either cook a nicer dinner (I love cooking), watch a girly flick, call friends or just chill out.

How often do you walk to work per week? On the days when I finish early. It’s a good 40-minute walk and an easy stroll. It is eco-friendly too, although admittedly that was unintentional.

Do you carpool? With my partner Bernie who works in Wairau but carpooling is by default as we only have one car. However, we’ve worked out for the whole of 2015 I only called a taxi three times when it was pouring with rain. So it is much cheaper to do it this way than owning a second car with the insurance and depreciation. Sometimes it was a matter of just waiting until the rain blew over.

What keeps you happy whilst walking? I listen to my music. It’s also nice to say hi to all the regulars. My goal is to get the man who is always walking his dog to say hi – which is a rarity.

Do you reward yourself with the money you save? We are going on a month-long trip to Europe later this year.

Saving the planet one cubic metre at a time Business North Harbour’s Inorganic Collection in March proved a resounding success with a grand total of 57 cubic metres of inorganic material collected and only three cubic metres taken to landfill.

Business North Harbour crime prevention specialist, Dave Loader, says 21 companies took part in the collection which was undertaken by Abilities Group. The 54 cubic metres of inorganics diverted from the landfill was

either collected by community groups who could find a use for the materials or was taken to recycle facilities for scrap metal, plastic, paper and cardboard, glass and wood.

Loader says the items collected included TVs and TV cabinets; office chairs / bar stools; desks / tables; filing cabinets; computers; keyboards and screens; projectors and printers.

Business North Harbour successfully applied for funding from the Waste

Minimisation Fund at Auckland Council for two inorganic collections this year and the second will be in September. Email dave@businessnh.org.nz if you would like to take part.

Four community groups benefited from the March collection and if your business knows of a group or school which might want to be involved in our second collection, please email dave@businessnh.org.nz

MAY 2 0 1 6 F YI BUSINE SSN H . O RG. N Z

5

54

IN B RIEF

6 3 By the numbers

Foreign direct investment in New Zealand was

$97.3 billion

at June 30, 2014, up

$7.6 billion from

2013. Foreign direct investment measures the value of foreign owned companies operating in New Zealand.

and services (exports plus imports) for the year ended June 2014 was valued at

$131 billion $9.7 billion from 2013.

In the year ended June 2014, New Zealand’s goods exports were valued at

$51.2 billion

,

up

$5.5 billion (12 percent) from

2013. Source: Statistics NZ In Auckland, almost

50%

of

the population are Māori, Asian and Pacific peoples.

44%

of Aucklanders were not born

10 What a Women Wants 7.30pm at Salvation Army Auditorium: 532 Don Buck Road, Massey, Waitakere.

Support Plunket parent groups in West Auckland by enjoying an entertaining evening with Lisa O’Neill, stylist, motivational speaker and author.

Her show ‘What a Woman Wants’ is sponsored by Farmers. Tickets $25 and include a complimentary dessert supper.

Spot prizes and $1 raffle tickets.

17 HIGH TEA: Women in Business: Karen Silk – GM of commercial, corporate & institutional at Westpac 10.30am – 12.30pm at AUT Millennium, 17 Antares Place, Rosedale. One representative per Business North Harbour member is free. Additional guests are welcome at $35+GST per guest. Non-members are also welcome at $45+GST per person.

Karen will speak about: Developing key skills to lead through change – vision, engagement, inclusion, negotiation and resilience. Business North Harbour has a goodie bag for the first 80 women who book. Sponsored by Monique Knight. www.moniqueknight.co.nz RSVP businessnh.org.nz/calendar

17 Divest Invites Business Owners: Guest Speaker, Phil Goff 6pm – 8pm at Apollo Technical Park, Unit G, 4 Orbit Drive. Free.

Divest is new to Business North Harbour and invites business owners to hear Phil Goff on Auckland: A city where business and enterprise can thrive.

RSVP to query@divest.co.nz

27 The Business Hub – meet and greet your neighbours, organised by MilT 7am – 8am at H Morris – Northcote. 31 Ocean View Road, Northcote. Free.

This is a free networking opportunity to meet local companies in your area and takes place every four weeks from 7am – 8am at a local business in the North Harbour Business District. This third meeting will be hosted by H Morris.

There will be refreshments and snacks and a 10 minute presentation. ​Register your interest by contacting: robert@miit.co.nz

Save these dates 16 June – Business North Harbour’s Conference 2016 See page 18 for more information.

in New Zealand and there are now more than

28th July – North Shore Commercial Property Group event

Projections out to 2038 show that Māori,

August – Mayoral Candidate Debate

213 ethnicities in the city. New Zealand is now home to 160 languages.

Asians and Pacific peoples will go from being

34%

population now to

of New Zealand’s total

51% of New Zealand’s

total population. The European population will still remain over

50% because

ethnicity is self-identified, and people may identify with more than one ethnicity. Source: Superdiversity Stocktake: Implications for Business, Government and New Zealand - NZ Superdivesity Centre.

6

May

www.iticket.co.nz

New Zealand’s two-way trade of goods

up

Diary Dates

MAY 20 1 6 F YI B U S I N ES SNH. ORG. NZ

EVENTS

Make change happen How to manage change in your business is the topic Karen Silk, Westpac’s general manager of commercial, corporate & institutional, will cover when she speaks at Business North Harbour’s Women in Business event on May 17.

As a banker of 28 years she has seen how people successfully manage change within their business, rather than just letting change happen to them.

Silk told FYI, prior to her address, that change is becoming increasingly complex and over the past 10 years the level of disruption is unprecedented – whether through technology, legal requirements, substitution of products or the opening of markets. These have all increased the complexity of change “and the pace is extraordinary. We have never seen change at the pace we are seeing it today”.

Silk says that Westpac has six key areas of focus they believe are essential to sustainably manage change within their business.

“Clever strategies are not enough and successful organisations build excellence in execution of the strategy to succeed.”

Briefly, the steps include a shared understanding with your employees on why change is required, so there is collective ownership and they feel they are part of the change. In turn, senior leadership behaviour has to show full support of the change and has to be able to get up and sell it with a passion.

The third area is to embed a really sustainable change process. This includes the provision of education and training; inclusion of a feedback loop for two way communication on change impact and a review of the skeleton processes of the business to ensure they support, not inhibit the change required.

The fourth area is to look for local advocates to be leaders of change, or role models. People pay the most attention to the signals they get from their immediate boss. If there is a misalignment, there will be confusion.

And finally you need to track the impact of the change and recalibrate it to ensure that what you are trying to achieve is being implemented.

With the demands on business today,

Karen Silk

and the increasingly complexity in the environment, businesses have to start building this kind of thinking into their organisation, she says.

To register to hear Karen speak go to businessnh.org.nz/calendar

2016 Meetings OFFER Hold your next meeting at the Spencer on Byron Hotel before 31 October 2016 and receive a selection of additional benefits*

Daily Delegate Package - $69 incl. GST per person • • • • • •

Arrival coffee Morning & afternoon tea with one catering item Working lunch Room hire One Wi-Fi connection for the organiser One car park for the organiser

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EVENTS

Boost your business with Facebook In the cluttered online world of social media how do you make your business stand out and ensure it leads to growth.

L-R. Mia Garlick; Jeff Shen, PhotoGear; Lisa O'Neil, CrossFit Auckland; Nicola Cloherty, Flick Electric; Jitendra Patel, Haka Tours

Mia Garlick and Associate Minister of Finance Paula Bennett.

Lisa O’Neill of Crossfit Auckland

It was a real coup for Business North Harbour, when in April we partnered with Facebook to host a free information seminar so members could interact with experts from Facebook and learn about Facebook’s best practice for businesses.

This was the first ever New Zealand Facebook Boost Your Business event and Facebook approached Business North Harbour with the idea. After the event Facebook posted a video it had made of the seminar so its 170.8 million global followers would have access to it. www.facebook.com/ facebookNZ/videos/1130718746980115/ In New Zealand more than 80 percent of all people on Facebook are connected to at least one small business and globally more than one billion people are connected to at least one small business. So how do you make sure they want to hear from you?

8

MAY 20 1 6 F YI B U S I N ES SNH. ORG. NZ

Mia Garlick, Facebook’s director of policy for Australia and New Zealand/ APAC regional coordinator, had a clear message: You need to make a business page; post on it; promote it and then measure the response.

She explained that in posting a Facebook message, you only have three seconds to capture users’ attention so to do so you need to use eye-catching visuals; give an

Tell a story with your brand – humanise your brand, give customers and employees a voice to spread the word about what makes you special.

exclusive sneak-peek of your business and avoid distracting image elements such as bad lighting.

Your message should also be authentic to your brand, she said. You need to speak to your audience and consider your tone of voice as a reflection of your business’ personality.

In turn, keep it short and sweet and match your image to your message.

Garlick said businesses should post content with specific objectives such as asking people to visit your store; introduce your product or build your brand.

And tell a story with your brand – humanise your brand, give customers and employees a voice to spread the word about what makes you special. Highlight the atmosphere. “Your space is often just as important as the items you serve. Show people what to expect when they walk in and

EVENTS

highlight areas you are proud of.”

Or perhaps tell them about an unusual item. “Does your shop carry items that can’t be found elsewhere? Don’t be afraid to show this off and let people know how special this is.”

Garlick said you should know your audience and target them –are they young professionals, or an older demographic?

Facebook also allows you to promote your page through boosted posts to target a specific group to see your sponsored posts.

You can learn more about your audience through its page insights and the reach and engagement with your pages.

Garlick also facilitated a panel of four small business owners, who are active on Facebook, including Lisa O’Neill of Crossfit Auckland. She told seminar attendees that her business, which now boasts around 5,000 Facebook followers, wanted a local audience to reach people living and working near their gyms on the North Shore and in Auckland.

Their content posting is almost all about the people in the gym community, about their members inside the gym. Their mentality is that it’s not about them, but about their members. “They get to be the hero” and that has worked very well for them. They also use the boost function to target specific age

Juggling the priorities North Harbour local MP and the Associate Minister of Finance, Paula Bennett, told the Boost your Business seminar that for small business owners and for those in the political spectrum it’s a matter of juggling competing priorities. She outlined her very full day which started at 5.30am with numerous appointments and issues cropping up as the day progressed. And, she said, this was similar to what small business owners had to do.

You are the CEO, customer services person, accounts, fixer of problems – ten people all in one, she said.

groups in the area.

For Jitendra Patel of Haka Tours, which undertakes New Zealand wide tours for tourists, the audience is different, they want to target an international audience from the likes of Australia, Canada and the USA. They do a lot of paid advertising on Facebook. One thing he highlighted was that they can “slice and dice the demographics” they are targeting across gender, age range and marital status.

He said there are lots of demographic targeting options which are very powerful.

They exclude a New Zealand audience as that is not who they want to reach.

Haka Tours has found video is best for them on Facebook to demonstrate what the company is about. They have four core videos that they promote through paid Facebook platforms and repost regularly. They are a few years old but get plenty of ‘likes’ and comments. This is really good content to just keep rolling over, he said.

Marketing on Facebook starts with a page – so to get started go to www.facebook. com/business/

Davenports Harbour welcomes 3 new team members

George Deeb

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Consultant, Bproc Notary Public

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UNITARY PLAN

Four years on: Where does the Proposed Auckland Unitary Plan leave North Harbour?

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these points, supported by a virtual tour of our area, at the end of which the Hearings Panel said “that certainly doesn’t look like Light Industrial”.

The feedback from the panel was positive – they complimented Business North Harbour on the quality of both submission and presentation and the breadth of understanding we showed. They also appreciated the fact that we clearly showed the representative nature of our submission and supported this with evidence, not just emotion.

So where to from here? Council remain opposed to a move to re-zone, because we do not meet the definition of General Business although we remain confident the properties identified as best fitting Mixed Use will be changed.

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More than four years ago we attended the first discovery presentation on the-then still to be released First Draft of the Proposed Auckland Unitary Plan (PAUP) on the very day the results of our poll to expand into the area east of the motorway was announced.

Over the intervening years we have spent thousands of hours reviewing and collating data, attending and hosting meetings and preparing and speaking to countless submissions.

During this long process we have made every effort to ensure that we reflect the wishes of our membership whilst keeping you all informed of the issues and our position on them. Many of our members, both business and property owners, have provided valuable feedback throughout the process for which we wish to thank them again.

So as the process nears its close it is timely to provide a final wrap-up and a hint of what we see as the final outcome.

From day one, Business North Harbour saw the two main issues as being the zoning of the overwhelming majority of properties in our area as Light Industrial with an attendant restriction of office footprint to no more than 100 square metres gross footprint, per title.

We have lobbied consistently across the intervening years that light industrial is inappropriate for significant swathes of our area, an assertion supported by membership feedback and included in our final submission.

We argued successfully at previous hearings that light industrial does not reflect the nature of our already built environment which drew from council the concession of a “grandfather clause” to allow current lawfully established businesses to continue even if they do not conform to the light industrial definition.

Our final submission called for specific areas to be rezoned as Mixed Use with the remainder General Business. Our fallback positions if these changes were not introduced was for the grandfather clause to be better defined and liberalised and for the 100 square metre limit on office space, both stand alone and accessory, to be changed to per tenancy rather than per title.

The presentation in April addressed

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In a neat piece of symmetry, Business North Harbour made its final submission to the Review Panel on the Proposed Auckland Unitary Plan at the end of April, days after the poll to extend its membership to include the area north of Albany Expressway closed, writes Kevin Moore.

There were hints to the panel that maybe a new commercial zone could be created but we believe there is discord in council over this.

Council also see a difficulty with the office allowance moving to a per tenancy basis as under the Light Industrial definitions this would allow the development of seven storey office blocks on a non-consented basis.

The reality is, in an election year, and following councillors back-down over the changes made to the PAUP last December, it is almost inevitable that the final PAUP will end up in the Environment Court.

However, we are certain that there is no appetite to enforce change on our area and that irrespective of any final outcome council will adopt a hands off approach to the businesses we represent. As they should!

Kevin Moore is the chair of Business North Harbour.

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BUSINESS SUCCESS

Taking on the China market in a very big way Albany based export distributor Distribution Box Ltd – dbox, which specialises in selling prestige New Zealand products to Chinese customers online, plans to expand with hundreds of bricks and mortar stores in China.

Alick Niu and Craig Newth

Distribution Box Ltd, or dbox, boasts a range of high-profile FMCG, beauty and health product suppliers and acts as an intermediary for those brands to market their products to more than 6,000 Chinese agents based here. This network then on-sells to China-based connections with dbox exporting thousands of products daily.

The company has a 2,000 square metre warehouse, employs 20 staff and has warehousing and offices in two provinces in China – Hebei next to Beijing and Zhejiang next to Shanghai.

It has quickly become one of New Zealand’s top e-commerce sites in this market and aims to have a customer base of more than 10 million within five years.

A media release from the company says that the expansion will see dbox carve a direct route to Chinese consumers, with franchised stores planned throughout China from mid this year. dbox already has several hundred products in-store complementing thousands available on their online retail platform.

The proposed stores will give customers the ability to experience brands synonymous with New Zealand’s clean, green image – they can touch, smell, taste and try them – and franchisees are remunerated for future online purchases.

High-profile brands using dbox include Fonterra, Bluebird, Go Healthy, Heatheries, Nutrilife, Frucor, Earthwise, Mount Riley Wine and cosmetic brands Karen Murrell and Antipodes.

In mid-April the company hosted a trade expo – dbox v2.0 – at QBE Stadium where it offered the franchise opportunity to its loyal NZ Chinese customers who have vast networks in China. Some 30 well-known Kiwi brands also exhibited their products. dbox partners Alick Niu and Craig Newth will also host a delegation of New Zealand manufacturers at a major international trade show in China this month.

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“Less than nine months since we launched, we have quickly built a powerful network and now we are ready to extend our presence in China with O2O [online to offline] mechanisms,” dbox managing director, Niu says.

The concept store in the Yiwu City’s International Trade Centre, Zhejiang province has already exceeded projected sales targets, “so we have a proven sales model for interested franchisees. We are attracting Kiwi brands because we provide them with

“We are a trusted source for the Chinese as we deal direct with the manufacturer, and there is peace of mind that the products are genuine. In turn our suppliers know their brands are in safe hands,” Niu says. a seamless and efficient way to market in China. Forging your own connections can take months and years.” dbox has grown from a Dunedin based e-commerce platform developed by Niu in 2009. Originally from Hebei province next to Beijing, Niu founded crazysales.co.nz, and relocated to Auckland five years ago.

“We are a trusted source for the Chinese as we deal direct with the manufacturer, and there is peace of mind that the products are genuine. In turn our suppliers know their brands are in safe hands,” Niu says. “We leverage this country’s green and healthy image – 100% Pure NZ is something everybody knows.”

He likens the service dbox provides – fast-tracking exports into China – as going from driving a car to driving an express train.

“Within weeks they can be selling New Zealand products in a store in China, with minimal overheads. They do not have to invest in a lot of stock, we can tailor their stock levels and get it to them quickly. And as their network grows, we grow with them.

It’s extremely exciting – and real.”

When dbox approached Mount Riley Wines, managing director John Buchanan was tentative. “We started with a few cases and quickly moved to containers. We export to 36 countries and have been [selling] in China through other people, but this has been by far the most successful,” Buchanan says.

“New Zealand is a worldwide exporter of sauvignon blanc but the China market is more inclined to want red wines. dbox has been proactive and experimented with several varietals to find what works.”

Eco-friendly cleaning brand Earthwise is stocked in the concept store and will join dbox at the China trade show next month.

CEO Jamie Peters admires dbox’s market knowledge: “We worked closely together on a competitive pricing strategy for distribution into China. dbox understands the market and competing brands and we liked their analysis of the market and their business model.”

Niu met business partner Craig Newth five years ago when he worked at Colliers International. Newth had established the Australasian distribution of Talon Technologies, later to be rebranded as Navman. They quickly built a strong rapport.

“We both value loyalty and can see the huge potential for dbox,” Newth says. “The buying power in China is phenomenal, we are confident our goals are modest – and this is only the beginning.” www.dbox.co.nz

START AND GROW YOUR BUSINESS WITH US Effective Corporate Structure • Optimised Offshore Jurisdictions • Enjoy International Experiences

Margaret Loh the Head Corporate Advisor for CPA International can help you grow and run your international business from New Zealand into Asia, and show you why New Zealand has the TIME ZONE benefit to serve all import and export transactions. There are definitely business opportunities for business people in New Zealand to reach a massive Asian market and the services offered by CPA International can help you achieve this.

ABOUT US: CPA International is a Corporate Professional Advisory firm which originated from Singapore and is now in New Zealand.

Our Associate Partners are practitioners who are Public Accountants, Lawyers, Corporate Compliance Secretaries, Business Consultants, Talent Consultants and Leadership Coaches. Their qualifications and expertise will provide benefits for your business if you are looking to expand into the Asian market.

We provide a complete range of services including: • registration of businesses or companies • import and export licenses and permits • corporate management accounting through to international financial reports • tax computation and advisory • corporate structure and branding • establishment of strategy and related compliance • protecting your intellectual property • leadership talks and coaching for chief executives

INTERNATIONAL BUSINESS EASE - Singapore 1st and New Zealand 2nd Congratulations to Singapore who again top the list for the easiest country in the world for doing business according to the index rankings from The Doing Business Organization (www.doingbusiness.org). In second position was New Zealand.

Singapore: took advantage of its location. It has been one of the fastest developing countries in Asia well-known for its sophisticated information technology, industrial, commercial, financial and consumer economies in Asia. Singapore offers a stable and secure economy that continues to benefit all businesses and people, despite global economic turmoil and uncertain political climates worldwide. The Port of Singapore is also a strategic shipping route between the Middle East, India and China.

New Zealand: has the advantage of being the first country in the world to start daily business activities and trade while everywhere else in the world are still asleep. It is a huge advantage to have this extra 4 to 5 working hours each day. Companies can schedule their operations in two sessions to serve products for export and Information Technology (IT) which assists businesses to continue around the clock. The New Zealand Government is also supporting nationwide network infrastructure by funding two broadband expansion initiatives, with the aim of providing fibre to the homes of 80% of the population and bringing broadband to 97.8% of the population by 2019.

Potentially, we are expecting to see stronger collaboration between Singapore and New Zealand says Margaret and this will see the top two countries working together to create opportunities and a gateway to Asia, the largest economic region on the planet.

Talk to us to see how we can assist you, by taking this one small step, it will be one giant leap for your Asian business expansion.

CONTACT US: E: Margaret@CPAinternational.biz A: 17 Corinthian Dr, Bldg D, Unit 3, Albany, Auckland, New Zealand.

M: +64 027 314 7557 www.CPAinternational.biz

DIVERSITY

The changing flavours of business Auckland is now officially a super diverse city with 40 percent of our population overseas-born.

In turn our population is aging and older people are staying on in the workplace much longer.

These demographic trends, which are occurring throughout the North Harbour district, have big implications for every business, no matter the size. Essentially, if you are not embracing these changing customers, clients and job seekers, you may well be left behind. By Annie Gray.

Diversity comes in many flavours, whether it is older employees who stay at work well into their 60s and 70s as the population ages or embracing new migrants who bring different skills and perspectives to your business. They may well bring with them new ideas on better ways to do business as well as bringing new customers, who feel more comfortable dealing with someone who understands their culture.

The North Harbour Business District is hugely diverse and reflects the wider New Zealand population which now boasts 220 different nationalities who call New Zealand, and most particularly Auckland, home.

Business North Harbour general manager, Janine Brinsdon, says one of the great strengths of the North Harbour business district is the enormous diversity it offers across a number of platforms.

One of these platforms is the diversity of the businesses in the region, ranging from very large to the very small and running across all business sectors and industry groupings – manufacturing, services, food and hospitality etc.

She also points to the diversity of the mix of ages amongst the workforce from very mature, to young tech savvy school leavers and university graduates.

In turn there is a real cultural diversity as new migrants become our business neighbours, new customers and new employees, bringing new skills and new ways of thinking.

“Essentially, what makes North Harbour unique is this wonderful diversity,” she says.

A research programme undertaken by Massey University and the University of Waikato Capturing the Diversity Dividend of Aotearoa/New Zealand (CaDDANZ, pronounced ‘cadence’) says on its website that the ‘face’ of New Zealand is changing rapidly as a consequence of the settlement 14

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of migrants from throughout the world, temporary and circular international migration, growing ethnic diversity, population ageing, changing fertility patterns and urban growth.

And some businesses are already recognising the implications this will have on both their customer-base and their employees.

Distinguished Professor Paul Spoonley, the Pro Vice-Chancellor of the College of Humanities and Social Sciences at Massey University, told FYI that the CaDDANZ project has $5.5 million of funding from the Ministry of Business, Innovation and Employment and aims to take a wide look at what’s happening in New Zealand. His primary focus is Auckland, which is the growth node for New Zealand, both in terms of economic growth and population growth “but it is also becoming almost a different country because of the impact of immigration”.

He says that the North Shore has become a key destination for immigrants, especially in the new residential developments around the fringes of the shore. But even in long standing suburbs, there has been a transformation in the ethnic mix. In the Kaipatiki local board area 26 percent of the population were Asian at the last census (2013) which was higher than for Auckland as

a whole (23 percent). Chinese dominate in this board area but easily the fastest growing group are Filipinos (88 percent between 2006 and 2013). Upper Harbour has an even higher number of Asians at 28 percent of local residents.

He says the North Shore has seen a very particular mix of immigrants arrive: British, South Africans, Chinese and Koreans. The group that has grown very rapidly on the Shore in the last five to seven years are the Filipinos. But relatively few Indian migrants (even though they are the largest arrival group in recent years) live on the shore.

“A key characteristic of Asian immigrants is their youth. The birthrate for the North Shore is below replacement rate but 37 percent of all Asians are under 24 years of age. This means that they reduce the average age of the shore and they are large demographic in terms of education institutions on the shore as students.

And they are fantastic students.

“They are going to transform how we live and work on the North Shore because they are bright, articulate and engaged.”

He explains that New Zealand’s immigration policy is based around recruiting skills

DIVERSITY

and, as such, employers have a key role to play.

“But, what I think is less understood is that we are also bringing in very skilled business people. When you look around Auckland and the North Shore, you see the rapid growth of ethnic minority and migrant businesses.”

The sector that has seen the most dramatic change in terms of immigrant involvement on the shore has been food and hospitality, he says. “But there have also been big changes in professional occupations as new immigrant communities need doctors or dentists, insurance brokers or travel agents.

“Look at real estate agents and the arrival of Asian agents in many practices or the advertising of properties in Mandarin or Korean. And look at the presence of Koreans in anything to do with golf – selling golf equipment through to the ownership of courses.”

On top of this, he says, for employers, many job seekers are new migrants or the children of migrants.

He says there will be a real transformation in the region. But are local businesses grasping the change?

“Essentially, what makes North Harbour unique is this wonderful diversity.”

His team undertook a report on the NorthWest business districts taking in the North Shore, Rodney and Waitakere which found some elements of the community are seeing and responding positively to the changes.

“There are a number of businesses engaged with ethnic and immigrant communities – they understand and are responding to the changes.”

But other businesses, and particularly SMEs, may see migrant employees as problematic with worries around health and safety and language concerns.

“I am not sure some of these businesses really understand how much the community round them has changed. Not just in terms of job applicants but in terms of customers and clients.”

Spoonley says some business owners are going to get left behind if they do not anticipate the new opportunities opening up.

“The best businesses we have looked at understand the changes and the opportunities provided by this diversity and see it as a chance to grow and develop their business.”

What does he suggest a local business could do, if it wanted to tap into the diversity in the region – how can they grow their business

by accessing this growing customer base and employee base?

“The key is to have staff – or to be able to access staff – who know and can relate to new migrant communities. They need networks and cultural capital. In terms of employees, the key questions are: Is the firm welcoming to staff who are culturally different?

Are there diversity policies in place?”

Some industries won’t be so impacted but, he says, that if a business does not adapt to these changes as they occur, they might have to rule out a significant part of the North Harbour population as customers and clients.

As many others have pointed out these new customers mean real growth for your business, if you are ready to engage with them and ensure they are comfortable in your environment.

In the tourism sector, where businesses are very used to dealing with diverse customers, many businesses have their brochures translated into several languages.

They ensure they employ native speakers from the countries of origin of some of their international guests. In turn they work hard to ensure their tourism product or accommodation is accessible for people with disabilities, a fast growing demographic as global populations age.

As to inclusiveness, Spoonley says New Zealand has a particularly good story around cohesion and inclusiveness, but can we do better: “absolutely, particularly in terms of the labour market. Somebody who has the same skills and capability as a New Zealander, but is a migrant, will take 12 years to catch up to where a New Zealander may be [in terms of pay and seniority].”

He believes we could do more to help new migrants understand what we need in the business market. He notes that new migrants don’t get as much as help as migrants in Canada and Australia do. He sees more help needed in increasing English language capabilities – even migrants from English speaking countries need to understand our colloquial English and idioms.

The age factor Another aspect for business owners to address is that of the aging population and employees staying on well into their 60s and sometimes 70s. In a recent speech, Spoonley said that the proportion of the New Zealand population over 65 will grow from 13 percent to 21 percent by 2031.

“We know this is coming. It is not going to be a surprise, as we know the numbers of over 65s will double from 600,000 at the 2013 census to more than one million in a little over a decade. The real question is, are we ready for what is an unprecedented change to the demographic composition of this country?

He wonders if we need to fundamentally rethink ageing. For one thing, those reaching

their 60s are the fittest, best educated and wealthiest that we have ever seen. There are also a lot more of them – and they are not homogeneous in what they do and how they view the world.

“They are reshaping the leisure and recreation economy as they look to travel or develop new interests and activities in their later years.

“They are working longer, especially in New Zealand. More than 20 percent of over 65s are still in paid work (12 percent in the UK and 10 percent in Australia). Sixty-five is no longer the age of retirement, even if it is the age of superannuation eligibility. And their purchasing power is unprecedented.”

Are you leveraging the diversity of the business district?

Is your business fully embracing the opportunities the huge diversity of the North Harbour business district offers to ensure your business continues to grow and thrive?

• Does your business include a mix of mature workers and young staff – each of whom can learn different skills from one another.

• A r e y o u w e l c o m i n g n e w migrants as both customers and employees?

• Is your messaging clear so someone with English as a second language knows what your business does?

• Do you work to ensure people with disabilities find your business easily accessible and welcoming?

• Are your employees open to diverse workmates, whether that be their sexuality, gender, age or their culture?

• Do you make people of other cultures feel comfortable in your workplace?

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TRANSPORT

Here to help Business North Harbour is here to help you get around.

Public transport

Have you thought about catching the bus but don’t know where to start?

Jump on: www.at.govt.nz/bus-train-ferry or use the AT Public Transport app below.

It’s simple, just place in: 1. Your address 2. The address you want to go to 3. The time It will work out the right route for you, and give you information on times, locations and how much it will cost to catch the bus.

If you would like to trial a FREE two week pass please contact: sarah@businessnh.org.nz

AT Public Transport app This app includes a version of the Journey P l a n n e r, t h e R e a l Ti m e B o a r d , b u s stop locator and maps to help you plan your journey.

AT Metro Track My Bus app AT Metro Track My Bus is a mobile app that lets you track the progress of your bus in real-time, so you’ll always know how much time is up your sleeve. You can save your favourite bus routes and stops, and count down the stops until you’re on board.

Latest updates on the roads in the area We will post regular updates to our website or social media platforms regarding road works in the area.

Be sure to visit our Facebook, LinkedIn or Twitter as well as www.businessnh.org.nz/keep-up-to-date

Walking

You don’t have to walk the entire way but how about parking and walking the last part of your commute to work?

Stop in at your local café for a coffee and arrive at work relaxed and revived. Regular walking is good for you and the envirnoment.

There are a lot of local paths and shortcuts around the North Shore area.

Check out www.at.govt.nz 16

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Cycling

There are some great cycle lanes around the North Shore, why not try cycling to work?

Check out www.at.govt.nz/ cycling-walking/

Carpooling Sharing a ride to work can be a great way of saving money, making new friends and relaxing on the way to work. It doesn’t have to be every day but this scheme allows you to choose the days and times that suit you.

June is National Kiwi Carpool Month.

During this period, people can trial carpooling with a work colleague, friend, family member or find a carpool match on the Let’s Carpool website (www.letscarpool.govt.nz).

If you would like to participate or arrange an event at your workplace please email sarah@businessnh.org.nz

Look before you leave cameras Business North Harbour traffic cameras show live time traffic conditions.

Check out the traffic situation before you leave home or work. This will save you time and money and avoid sitting in traffic.

There are also links through to the wider Auckland region motorway network. www.lookbeforeyouleave.co.nz

Flexiworking

People increasingly want to work in an environment that offers them the flexibility to create a balance between work and other life commitments.

Why not offer flexible start and finish times, and allow employees to swap shifts or vary how many hours they work per week.

Working from home one day a week or job

sharing with another employee are other options to consider.

If you would like further information contact us at transport@businessnh.org.nz

Parkable

Parkable is an app which lets you turn your unused parking spaces into cash.

Simply rent your parking spaces whenever you’re not using them. You set the price and availability and Parkable will contact you to let you know when they’ll use them. It’s free to list your space and there is no long term commitment required. www.parkable.co.nz

Cab-it

There are a number of companies where you can hire a car or a taxi on a short or long term basis. One is the Uber technology platform that connects drivers with riders through a smartphone app. One tap and a car comes directly to you. Your driver knows exactly where to go. And payment is cashless.

Contact us: Tell us about any traffic or parking issues that are affecting you. We can also chat to your team, and provide incentives to look into alternative parking options, by providing personalised travel planning. If you have a great idea or suggestion, do tell us – we would love to hear it.

sarah@businessnh.org.nz 09 986 2222 www.businessnh.org.nz

CRIME PREVENTION

Keep commercial burglars at bay Acting Senior Sergeant James Bolton provides 13 useful, practical tips to keep your premises secure.

Unfortunately, just like at home, the days of leaving doors and windows unlocked and open while out and about have passed.

The majority of these offences are committed by opportunist offenders who will look for easy access to a building. Businesses can reduce their vulnerability to burglary and deter potential burglars by making it as hard as possible to gain entry. There are a number of things to consider: • Lighting – All entries and exits need to be well illuminated. Make sure the interior of the store is well lit after hours. Blinds or posters should not obscure the inside of the store, so people inside can see out and those outside can see in.

• Doors – should all be in good condition.

Check regularly for signs of tampering.

Rear doors should be of heavy, solid construction, preferably with no windows.

If the rear door must be open during business hours for ventilation purposes, install a lockable security screen that allows for ventilation and prevents unwarranted access. Always check who is at the door before opening by looking through a window or peephole.

• Windows – Make sure that all windows can be secured in such a way that they cannot be tampered with from outside.

Check all windows are shut and locked before closing up for the day; burglars will look for unsecured windows. If windows must be open during business hours for ventilation purposes, install lockable security stays to prevent unwanted access.

• Locks – All doors, windows and skylights should be able to be secured, with the best possible locks, and checked regularly for signs of tampering. No lock is burglar proof, but the harder it is to gain entry, the longer it will take. This will increase the chances of the burglar getting caught and reduce the burglar’s opportunity and/ or interest.

• Roof – Make sure there is no easy access to the roof, from either inside or outside the building. Ensure ladders, rubbish bins or other objects are secured and do not provide access to the roof.

• Alarm systems – Alarm all points of entry, and put up signs that say the premises are protected by an alarm system. Make sure the alarm system is installed by a reputable company, the alarm is monitored and contact details are kept up to date.

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Keys – Limit access to keys, the safe, computerised records and alarm codes.

Engrave ‘do not copy’ on store keys.

Consider changing locks and access codes when a person’s employment is terminated, especially if you had problems with the employee.

Safes – Do not leave large amounts of money in the safe outside business hours.

Consider putting up signs that state no cash is left on the premises overnight.

Safes should be secured to the floor and not be visible from the outside.

Visitors – Challenge all strangers and do not allow them to wander around the premises on their own. Do not leave visitors unattended, and monitor the activities of contractors in your store.

Serial numbers – Keep a complete list of business equipment and record all serial numbers.

Tailgating – Burglars and thieves often follow legitimate occupiers into buildings.

Brief staff to ensure the door is closed/ locked behind them when they enter the building. Have a policy that staff are to display identification at all times.

Video surveillance – Ensure the footage is of good quality, and when viewing the footage you can clearly identify those pictured and their actions. Make sure tapes and recording equipment are of good quality, and are secured and recycled according to the manufacturer’s specifications.

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Identification – In situations where a person states they are on your property for a legitimate reason, always ask for identification. If they are there for a genuine reason these people should be able to provide official photograph identification and won’t take offence when asked.

We are pleased to report that on 6 April 2016 a 43-year-old man from west Auckland was sentenced to three years and eight months imprisonment for 13 commercial burglaries that occurred at the end of 2015 in the Rosedale commercial area. Reported commercial burglaries have remained low since this time.

If you see any suspicious activity anywhere or find anyone on your property that shouldn’t be there please contact the police immediately by calling 111. You can also provide information about crime anonymously to the organisation Crimestoppers on 0800 555 111.

Acting Senior Sergeant James Bolton is the Community Services Manager (relieving) for the Waitematä Police District.

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EVENTS

Organisational Growth & Development Conference 2016 Business North Harbour will host its first conference on June 16, 2016 at the QBE Stadium.

C o m m u n i c a t i o n s m a n a g e r, Shirner Kenny says Business North Harbour plans to host this conference biennially as it will alternate with its major Business Expo.

The conference concept has been created in response to requests from both exhibitors and visitors to the major Business Expo. Their feedback was that they would like us to host an event which would cater for specific sectors – to showcase just their industries.

Kenny says the first event will cover organisational growth and development, with a focus on human resources.

“Therefore, only companies with specialist services within his sector will be eligible to exhibit.

Our keynote speakers will be invited to share their expertise on organisational growth and development.”

Kenny encourages local businesses to ensure they don’t miss this one-day event if they want to connect with local suppliers across: • Health and Safety • G e t h i r i n g r i g h t t h e f i r s t time, then learn how to train and retain

• •

Break-through technology to streamline HR systems Managing change.

For more information contact shirner@businessnh.org.nz.

Organisational Growth & Development Conference 2016 BOOK YOUR STAND NOW – Only 30 spaces available for suppliers, $395 + GST

Visitors attend FREE so save the date: 16 June 2016 from 9:30am, QBE Stadium, Albany Contact Shirner for a registration pack on shirner@businessnh.org.nz

More information on our website www.businessnh.org.nz/conference2016

ADVERTORIAL

Carroll’s Logistics North Shore offers: • MPI ATF Facility and HCCP Food Certified • Container Unloading and Cross Docking • Warehousing - Storage • Outwards order processing.

‘Scan Pick’ plus ‘Scan Pack’ • Nationwide Distribution Courier plus Freight and Air • Auckland Metro Transport

Albany based Logistics Company Carroll’s Logistics provides Third Party Warehousing, along with ‘Pick + Pack’ order processing and Transport services Carroll’s Logistics helps North Shore businesses with hi-tech warehousing, scanned Pick plus Pack order processing and the distribution of a wide range of products throughout New Zealand.

Established in 1969 and with its head office in Mangere Bridge, Carroll’s saw a market for Pick plus Pack Warehousing and Distribution on the North Shore and set out several years ago to fulfil that need. For any business out-sourcing the physical handling of your products is a big step. Finding the right 3PL (Third Party Logistics) Company with a proven record can be challenging. The advantages of an efficient operator in close proximity to your own business premises are obvious.

Carroll’s is not a big corporate and is agile, efficient and user friendly. Through economies of scale, sharing resources over many customers, along with an in-depth knowledge of the industry, Carroll’s is able to justify its investment in a hi-tech operation, not practical or economical for a smaller user.

Features of the North Shore operation include the latest German technology using semi-automated VNA (Very Narrow Aisle) fork trucks and order pickers wirelessly linked to the Carroll’s Warehouse Management System, a first of this type in New Zealand. This achieves the utmost efficiency in the management of the 4000m2, 12 metre high warehouse, without losing the ability to access or track the many 1000’s of SKU’s (Stock Keeping Units).

Full time in-house IT support for the group sees advanced software development utilising features such as ‘Scan Pick’ where items are scanned from the warehouse racking then ‘Scan Packed’ into the final outer carton at the end of the assembly line. Options such as EDI (Electronic Data Interchange) can see data transferred direct from the customer’s software system to the Carroll’s Warehouse Management System, with no human intervention or data entry needed. Online 24/7 live access to all accounts, stock inventory, current movements and an archived history. All this leads to an incredibly accurate, efficient, well communicated solution for the client.

There is complete ‘bread crumb’ trail right down to high definition CCTV, so basically the Carroll’s warehouse becomes a virtual warehouse of the customers. It is all very seamless.

Established in 1969 a family business, Carroll’s good old fashioned service still lives strong today.

Carroll’s Logistics is conveniently located at 7 John Glenn Avenue, Rosedale, Albany.

To find out more contact Carroll’s Logistics North Shore Manager, Paul Canavan on 09 444 0313 or 021 901 933 or email paul@carrolls.co.nz or Managing Director Chris Carroll on 09 444 0313 or 021 549 800 or email chris@carrolls.co.nz www.carrolls.co.nz

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19

Doing good in the community There are plenty of businesses in the Business North Harbour region doing great things for their neighbours and for those in the community who are in need of help. Here are just a few that crossed our desks in recent weeks.

Breaking the bullying barrier Albany based Yes Disabilities has worked with a group of young disabled people to develop an antibullying programme.

The group is about to launch a project called IceBreaker designed to support young disabled people deal with bullying.

The project was created by six disabled young adults in Auckland 18 months ago and IceBreaker project manager Amelia Yaikmas says start- up funding was provided by the government’s antibullying scheme.

The team IceBreaker, aged 18 to 22 years old, have all experienced bullying and wanted to combat the negativity that surrounds it.

Although the group was formed to support young adults with disabilities, its programme has helped all young people being bullied.

It uses practical tools to help young adults aged around 12 to 25 years old determine if they are being bullied.

IceBreaker teaches practical skills and aims to change attitudes towards bullying and a ‘Trusted Adult’ booklet is used to show members how to ask for help and who to get help from.

The team will launch the programme during Youth Month on May 26.

DOING GOOD

A container army to Fiji Crown Worldwide (NZ) just wrapped up its six week campaign to raise money for a ‘Container Army’ to deliver supplies and provide shelter to the people of Fiji after the islands were struck by Cyclone Winston on February 20 and then a second cyclone shortly after.

A State of Natural Disaster was declared in Fiji after Cyclone Winston and some 350,000 Fijians were affected with 120,000 needing emergency shelter.

Crown worked with The Salvation Army Fiji Emergency Appeal and asked their friends, neighbours and business partners to help them raise funds to send a ‘Container Army’ with much needed emergency supplies.

Over the next four to six weeks Crown will have 10 non-returnable containers of relief supplies arriving in Fiji. Three are already there and two more are ready to go. Once these containers are unloaded they will remain and provide shelter for selected villages in the Ra Province.

James Logan, Country Manager, Crown Worldwide (NZ) Ltd said that as a result of the generosity of many others they have just topped the $110,000 mark (in value) with respect to the Container Army.

“Our supporters and business partners have also come through with over $50,000 in donated clothing which was unexpected and much appreciated. We are expecting to finish up with a campaign value of around $160,000.”

He also thanked business partners Maersk Line and Royal Wolf for their fantastic support along with KiwiRail and Vodafone New Zealand.

Jetts works with isport Foundation Jetts Fitness is partnering with Westpac in supporting the iSport Foundation, which in turn supports children aged 12 – 18 years be the best they can be in the sport they love, no matter the circumstance.

During the month of April Jetts Fitness collected used sporting equipment for the iSport Foundation to distribute to local clubs and schools that need it most.

Jetts asked their friends, neighbours and customers if they had sporting equipment, including football/rugby boots in good condition to drop them in the collection cages at the local Jetts Club or Westpac Branch.

Jetts says that Richie McCaw, Ali Williams and Dan Carter created the foundation in 2009. After seeing communities struggling to raise funds for sports projects, they wanted to help.

See www.isport.org.nz

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BUSINESS DIRECTORY

NEW BUSINESS NORTH HARBOUR BUSINESS DIRECTORY Business North Harbour recognises the value of local business relationships.

One of its core initiatives is to create connections, encourage communication and facilitate collaboration amongst members.

Communications and marketing manager, Shirner Kenny says that after months of hard work Business North Harbour is now in the final stages of launching its online Business Directory to ensure members receive the maximum benefit from all membership resources. The directory will be the front-end view of all information stored in the Business North Harbour membership portal.

“We encourage you to partner with us as we work to build a reliable database and capture pertinent information.

This additional knowledge will enable us to provide the best outcomes in relation to our current programmes, such as events at which you can network, or training for you and your employees to build capability within your organisation.”

Kenny says that in order to achieve this, Business North Harbour has a newly developed membership portal where members can log in and update their company’s information.

“The primary contact for your business will be invited by email to create a login and access current information, sourced from our previous online directory. It is important to add contacts to your business profile, so we know who to contact for transport, crime prevention, marketing or advocacy related projects.”

Kenny has provided a sneak peek of the new Business North Harbour Directory, as members await the email invite.

“In the meantime, please think about the main messages you want to promote to 2,500 businesses and their 25,000 employees. We suggest members start collecting applicable photos and information that best represent their business products and/or services.”

Please check to see if your company has received an email invite to log into your Member Portal by the 31st May, if not, please contact Business North Harbour on 09 968 2222 or email comms@businessnh.org.nz 22

MAY 20 1 6 F YI B U S I N ES SNH. ORG. NZ

Once launched, you will find the Member Portal login the top right corner of our website.

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This is how business listings will appear on the website

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HEALTH & SAFETY

How safe is your business?

The new health and safety legislation is honing business owners’ and directors’ minds on just how safe their work environment is.

The new Health and Safety at Work Act 2015 imposes primary duties on ‘Persons Conducting a Business or Undertaking’ (PCBUs).

As Simpson Western’s Candice Murphy explained in the March issue of FYI, PCBUs are a new concept, wide enough to cover companies, partnerships, sole traders, volunteer organisations and incorporated societies (rather than simply ‘employers’).

She wrote that from April 4, ‘Officers’ of PCBUs will have personal duties to exercise due diligence to ensure their PCBU complies with its health and safety obligations. [See FYI page 24 March 2016 for Candice Murphy’s article].

FYI asked Aidan Bennett of Benefitz whether his company was doing anything differently in light of the new legislation?

“Not really. Health and safety has always been a focus of the business and we have always engaged the services of a specialist to help us stay on top of things. Local consultant, Ian Buchanan of Integrated Business Services, has provided sound advice and guidance for quite a few years.”

As a big printing business Benefitz already has stringent H&S procedures but has anything moved further up their radar?

Bennett says the new legislation has highlighted the importance of being totally sorted in terms of health and safety “so we have certainly taken a fresh look at everything to ensure all bases are well and truly covered”.

As for the Benefitz board, Bennett says health and safety has certainly been more prominent recently and will continue to be.

“There is clearly a greater need now to ensure we are constantly reviewing our health and

Aidan Bennett

safety processes and procedures.”

As to what he personally thinks of the legislation, Bennett says he fully supports it. “Anything that makes the workplace safer has to be good as long as a ‘commonsense balance’ prevails.”

Keith Hobbs, the managing director at Hobbs Global Logistics Solutions, says the new legislation had not meant any major changes at his organisation. He says they had reviewed their H&S in light of the legislation but were up-to-date anyway.

The Albany operation is a straight forward office but at the airport they have their warehouse operation, which is a significant part of the business and health and safety is a key part of what they do.

He agrees health and safety should be at the forefront of business thinking as it already was for Hobbs before the new legislation.

He does feel that the new legislation making leaders personally responsible is a bit over the top, because mistakes do happen, noting that we all make them.

Health and safety has always been a focus of the business and we have always engaged the services of a specialist to help us stay on top of things.

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NETWORKING

Networking Business North Harbour’s first-ever speed networking event was a real success with 34 companies attending and pitching their business and services to other local business owners.

It was an exhilarating event as attendees had just one minute to deliver their message to new, potential business contacts.

As Malcolm Cook of Accountability Net noted, after the event, business is all about contacts and relationships. “Speed networking may not give you a long term relationship but it does give you the opportunity to develop one.” He has already had follow ups from a couple of potential contacts.

Another attendee said it was a great opportunity to show other businesses what you are about, why they should do business with you and how you can make a difference to their business.

The event was the brainchild of Martin Abert, of Function Eight, who had attended a similar event in Auckland, and Les Probert from Thexton Armstrong who both suggested

it to Business North Harbour. Those attending moved around the room meeting each of the other attendees and it seemed that enthusiasm was key.

As Business North Harbour’s communications manager, Shirner Kenny told FYI, networking is not just about seeing what is in it for you, but it’s about collaboration and how both businesses can work together.

“I don’t see business networking as a sales funnel. It is about meeting people and working to forge deeper connections, collaborating together so you can develop a meaningful business relationship that is beneficial to both parties,” she says.

If you are interested in attending similar events, please contact shirner@businessnh.org.nz

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BUSINESS GROWTH

What is troubling business owners?

Being an employer can be fraught with difficulties, whether it is employment related, supply chain related or the new health and safety legislation. Emma Monsellier offers some practical advice.

What do you see as the number one concern of business owners who are approaching you for help?

The biggest concern for most businesses right now is the new health and safety legislation.

For some this is seen as nothing more than a huge cost and administrative headache. I’ve been trying to reassure local businesses that actually this new law is a good thing and really doesn’t have to be as painful as some may think. As long as businesses are organised and value the importance of staff well-being, then cost and paperwork can be minimised.

Many clients are already adopting a robust ‘leading safety’ culture and take the requirements of the new law very seriously.

However, for some, it is an issue that often gets overlooked and the implementation of this new law now requires those businesses to take a hard look at their current practices.

There is a belief that complying with the law comes at great financial cost and smaller businesses are unwilling to embrace the changes thinking it’s another drain on already tight financial margins. Not so. Compliance does not have to mean huge expense but it does mean taking a series of steps to ensure that businesses have the right tools in place should the unthinkable happen.

Do you think businesses in general understand the implications of the new Health and Safety at Work Act 2015?

I believe that businesses understand the overall implications of the new law. Yet, I worry that some businesses struggle to change their overall culture. For some, the typical ‘she’ll be right’ Kiwi attitude prevails and businesses believe their current practices (which have been fine for the last 20 years) have worked without a hitch – why should they change now? The problem is, the new law requires a real shift in culture. Instead of being some way down a team meeting agenda (if on the agenda at all) the issue has now got to appear at the top. Health and safety needs to be seen as a regular topic of discussion at all levels of the business.

I have visited many businesses stressing 26

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the need to embrace a culture of ‘leading safety’. Just by sitting with staff (from the Board to shop-floor) for 30 minutes I am able to point-out key features of the new law and highlight the implications for non-compliance (both on the business and on its workers personally). These catch-ups provide practical steps to help businesses facilitate a shift in culture which is often deep-rooted amongst some.

Do you think local businesses are doing enough to protect themselves as supply chains get more complicated and in some cases are based offshore?

Local businesses are aware of the ‘need’ to protect themselves but I also believe that they are not entirely sure of how best to do this. Many are put off by cost, strict financial margins, ever-tightening compliance and corruption laws that it just seems easier to stick with the supply chains already in use. However, from a legal perspective – choosing the right supplier can mean the difference between having a significant asset or a major liability.

‘Due diligence’ is key! It is so important for businesses to conduct DD before selecting their chosen supplier – ensure that the chosen supplier can not only meet price, quality and delivery requirements, but can also comply with local regulatory and antibribery standards.

Supply-chain contracts need to be welldrafted to meet business objectives and appropriately manage risk. Poorly drafted contracts often fail to take into account the laws of the supply jurisdiction or whether the contractual terms will be enforceable in another country. Having recently practised law in the Channel Islands, I know only too-well how businesses have run into genuine difficulty with suppliers located in other jurisdictions.

As far as employment law goes, what is the biggest mistake employers tend to make. How can they protect themselves?

I like to think that most are ‘good’ employers

Emma Monsellier

and rarely make mistakes. However, 14 years of legal experience has taught me that no matter how patient an employer can be, there may come a day when an employee’s conduct becomes just too much and the straw finally snaps!

An employee regularly turns up late for work; takes extended sick leave; shows disrespect to others; consistently fails to achieve set sales / targets – the employer is never quite sure how to handle the situation.

Rather than address the issues head-on, they simply hope that one day that employee will miraculously improve (which they never do).

What eventually happens is the employer loses their cool and calls it quits without following any due process. The employer then gives me a call when the personal grievance arrives in the post.

This exposure can so easily be minimised just by having the right policies in place. If you’ve got the right disciplinary and performance management processes clearly set out in an employment agreement, or employee handbook then the tools are on hand to address those issues fairly.

The important point is knowing when to use them. My mantra has always been to deal with issues as they arise – don’t let frustrations fester.

Emma Monsellier is a Senior Associate at Davenports Harbour Lawyers. emma@dhlawyers.co.nz www.davenportsharbour.co.nz

PROFESSIONAL DEVELOPMENT

Is there any similarity between IT and a bottle of milk?

The security of your company’s IT infrastructure can be daunting. Robert Elcombe explains what can go wrong and why.

If you have a quick look at today’s IT press I can understand how daunting the future IT landscape and the security of your company’s IT infrastructure, communications and data can make you feel.

Viruses that encrypt your data, attacks on your website that render it effectively useless, internet data overrun charges and malicious telephone calls with the potential to rack up a fee that only a major first world economy could expect to settle.

Many small New Zealand companies have fallen victim to malicious attacks, in excess of an unimaginable half a billion dollars per annum, and we are not alone.

Major companies and governments the world over have been held to ransom. A quick search on the internet will demonstrate many high profile attacks have resulted in ransom being paid to criminals.

Throw into this mix hardware upgrades, software licensing, redundancy, resilience, continuity of your company’s critical IT systems and it can seem there is a neverending minefield to navigate.

How do we protect our companies from malicious attacks and minimise unplanned outages?

If your data and key equipment is housed on-site at your premises, then you will need

to ensure your defences and software subscriptions are up to date. Firewalls, virus definitions, antivirus, anti-spam, email filtering, regular incremental backups, offsite data storage and retrieval is just a start.

This equipment is not set-and-forget and requires constant, ongoing monitoring and maintenance by an experienced and qualified IT technician. Even a small setup is a full time job.

How does a small New Zealand business cope with this constant barrage of complexity, upgrades and cost?

Good news, you no longer need to; you can offload all this complexity to an external managed IT company specialising in Software as a Service (SaaS).

Just inform them how many concurrent seats, required software and your data security requirements.

In return for a fixed monthly fee you can offload almost everything including equipment refreshes, software upgrades, telephones, internet and end-user support.

This turns your company IT requirements into a commodity just like a bottle of milk.

You don’t need livestock, a milking shed, pasteurising equipment or a bottling plant to enjoy your bottle of milk and you no longer need to own or maintain your own

IT infrastructure. All you need is a company which can supply a well-managed cloud computer system tailor made to match your company requirements.

Robert Elcombe is a director of MiIT which empowers small to medium companies to leverage the efficiencies that cloud based computing can bring to a company. For most NZ companies the productivity gains are significant. Email info@miit.co.nz or call 09 476 4540 for more information.

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MAY 2 0 1 6 F YI BUSINE SSN H . O RG. N Z

27

PROFESSIONAL DEVELOPMENT

Recruitment and your brand With New Zealand’s unemployment rate hovering around a seven year low, companies are experiencing tough competition for candidates, particularly where there was already a skills shortage. So, what can you do to ensure you are a step ahead of the rest?

By Lisa Hill.

Lisa Hill

When you are competing in a candidate-short market there are a number of strategies that you can utilise in order to attract the ideal people for your business.

One of those strategies is to ensure your business and the role you have available appeals to people who will fit well within your team and company culture. When a quality candidate is applying for multiple roles, you don’t want to be competing for them against other potential employers on salary alone. You want that candidate to be ‘captured’ by your role, your business and how they feel about the intangible aspects of the opportunity such as their impression of your employment and business brand.

Communication is key here – how you communicate the role and what your company has to offer is vital at all stages of the recruitment process, from how you write the job description, what you say when you advertise, to how you conduct your interviews and how you follow through during the recruitment process.

For example, when it comes to advertising, many advertisements explain the skills the company is looking for, but neglect to mention why a candidate will enjoy working there, and what’s in it for them.

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Having a positive and attractive employment brand is not just for large, big brand companies. In fact, many people enjoy working for smaller organisations with a great company culture where they can make an impact.

This flows through to the interview and follow-up discussions – the positive aspects of the role and the company should be communicated at all opportunities. An independent recruitment consultant can help to present your role and company culture in an objective and captivating way, also helping to ensure alignment between a candidate’s career aspirations and the role on offer.

When you do meet with candidates during the interviews, a fantastic approach is to utilise real stories that give a true sense of your company’s reputation and culture.

It is important that you invite prospective employees to meet other staff who will be brand ambassadors – or even better, your culture stories may have already spread through your current employees’ personal networks so that potential new employees have a positive impression of your business.

Having a positive and attractive employment brand is not just for large, big brand companies. In fact, many people enjoy working for smaller organisations with a great company culture where they can make an impact. All of this leads to a competitive advantage when recruiting that next (hard to find) staff member.

Eclipse Recruitment takes the time to understand your company culture and what the role has to offer, ensuring you put your best foot forward and attract the best possible candidates to your business.

We also have a specialist HR Consultancy service that can help you identify and promote your employment story. Contact managing director Lisa Hill on lisa@ eclipserecruitment.co.nz or call 09 478 0110 for an initial discussion.

GOLD SPONSORS

And then there is ACC As accountants we deal with this topic regularly, herewith some options surrounding ACC. ACC covers for loss of income in case of an accident. The trick is “proving the loss of income”.

For Sole Traders, Partners or those earning Shareholders Salaries, providing what was earned 12 months prior is not always immediately available.

When your business is on a growth path, then proving “loss of earnings” is also tricky, despite your absence your team carries on and the business income does too.

If not on salaries and wages, set up ACC CoverplusXtra (ACC/CPX). It’s an agreed value policy and ACC will pay out 80% of

this without having to prove earnings to date.

For those in the construction trade with high ACC rates, paying shareholder salaries to the builder and their partner doing the accounts, ACC is charged at the high rate for both, despite the fact that the accounts person is not exposed to the construction risk.

With ACC/CPX the bill is in your own name, for your own risk factor.

This gives scope to reduce the cover for the partner, whose income is actually reliant on the building work and increase it for the actual “breadwinner”.

Warning – don’t be tempted to reduce

Virginia Stallard

the ACC cover down to the bare minimum, in case of accidental death the pay-out will also be down.

We advise our clients to talk to us and to their insurance broker to ensure sufficient cover is in place for accidental risk and loss of income cover.

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