e-Learning
Dr. Suzanne Kearns investigates the characteristics of e-learning and how to enhance this form of training.
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magine this situation for a moment – you have just finished reading an amazing novel. This novel is probably the best book you have read in your entire life and you are excited to learn that the film adaptation of the novel opens at your local movie theatre that same evening. You purchase your popcorn and arrive early to get a good seat. When the film begins you see an actor take a seat in front of a fireplace, open an exact copy the book you just completed, and begin reading the novel to the movie theatre audience. After about 10 minutes, the audience catches on that the entire film will only include the actor in front of the fireplace reading the book and begin to angrily walk out of the theatre. How would you feel in this situation? Would you be upset or feel ripped off? In this example it is easy to understand how the media used to deliver a story, whether in a paperback or on film, impacts how the story should be told. The media impacts the message.
Design However, if we apply this analogy to e-learning, it is rare to see courses that have been designed with careful consideration given to how to tell a ‘story’ online compared to in a classroom. Most e-learning courses are simply repurposed 14
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classroom training sessions. Courses like these have caused e-learning to develop a reputation as boring and repetitive. As an aviation trainer, you should never underestimate the effort learners will put into avoiding poor e-learning courses. Have you heard about the ‘clicker app’? This free, easily downloaded program allows you to position the mouse on a certain part of the screen and it will simulate a mouse click every few seconds. Learners use the clicker in e-learning courses by positioning the app over the ‘next’ button. The app then studiously clicks the next button so the learner can walk away from the computer and go about their daily activities. As training professionals we may be inclined to defend e-learning or assume that learners are being lazy or overcritical. As an industry, it is time that we accepted the truth – e-learning’s reputation for being boring and ineffective is probably justified! Our industry embraced e-learning and deployed it before anyone really knew how to use it. In many situations learners were simply given a repurposed electronic version of a classroom course without the most powerful component of a classroom - the human instructor who engages learners, provides examples, elaborates on material in interesting ways, and answers questions.
Innovation The purpose of this article is not to imply that e-learning is a lesser form of instruction. In fact, quite the opposite is true, as advanced e-learning allows us to entirely rethink how we teach learners, guarantee comprehension, provide immediate feedback, and continually check and refresh knowledge to limit forgetting. However, to accomplish this we cannot simply repurpose classroom training. We need to identify the parts of training which require human interaction and move to a blended learning model where technology supports (rather than entirely replaces) classroom training. Good e-learning requires innovation - we must think beyond traditional hour-long classroom training methods and consider how technology can enhance skills in new ways. Thankfully, more than 30 years of research have been conducted exploring characteristics of e-learning that improve learning and retention. On average, this research has found no differences between the effectiveness of classroom and online courses. However, it is clear that a large number of e-learning courses underperform and another group outperforms their classroom equivalent. This polarization of e-learning effectiveness is associated with the impact of learners interacting with an online course. The