Chapter 2: Appropriate Language Do’s and Don’ts

Be mindful when using gestures to communicate with Hispanics. Certain hand gestures mean different things in different cultures and can be perceived the wrong way. When communicating with Hispanics, it is important to understand the significance of respect. Respect is very important in the Hispanic culture. Think before you speak. Even those things you find humorous may be disrespectful. Refer to Hispanic and Latino migrants living in the US without paperwork as “undocumented migrants”. Avoid using the term “illegal”. Therefore, engaging in a compassionate and understanding approach is needed when trying to communicate with the Hispanic community. Many are worried about discriminating against, so remember to greet and speak with gentleness and respect. Be mindful of your posture and maintain eye contact to show interest and sincerity and speak face-to-face whenever possible when engaging in conversations. Language is very important because it provides a shared connection. Manners are highly valued to Hispanics they learn this at home with their family or “familia”. Check out this guide for more information on verbal and non-verbal communication do’s and don’ts.