OVER TO YOU
Mark Carter, Tisbury Motors, receiving his Employer of the Year award from Ian Scott, Supply Director, Mulberry.
GARAGE owners, Mark and Elaine won’t be the first to tell you that regular training can significantly boost your profitability. It’s no secret really. In an industry that’s moving at a pace faster than ever before, consumers have a right to know that they are dealing with
“You need to check the electrical flow, ensure the signal is getting through and that the cam sensor is communicating with the ECU.” Elaine insists that regular staff training will save customers money and technicians aggravation. Of course, false readings can send you off in the wrong direction but here, once again, is where the know-how will get you through. “Take the ABS sensor. Wheel bearings can have a magnetic ring inside which will trigger the ABS sensor with just a hairline crack, but you’d only know that if you’re aware of what’s fitted to the car and the only way you can keep on top of that is constant training.”
Bosch programme As a Bosch Car Service Centre, the majority of training courses attended by Tisbury Motors staff are organised through the Bosch programme. It offers a range of technology courses and technical seminars.
“There are garages that will only ever go by what the computer says.” professionals, capable of fixing their increasingly technologically advanced vehicles. It’s one thing having the equipment but you need the latest know-how to be successful. “There are garages that will only ever go by what the computer says”, explains Elaine. “If it says the vehicle needs a new cam sensor, they’ll fit a new one but will likely find that hasn’t fixed the fault at all. “That’s when we usually get the car. “We’ll check what the computer says, carry out live data analysis and we’ll look at the wiring as well as the sensor itself.
“When they get back, Mark will fix some faults in a couple of cars to test their knowledge, they need to put things into practice. It helps them retain what they’ve learnt.”
The allocation of time for practice following a training course is crucial for Mark and Elaine, but it’s something that not all delegates have the luxury of enjoying. “For one reason or another, some garage owners won’t even know what’s on the course syllabus but we make sure we find time to talk it through with our staff and make sure they understood.” Employees, Sean Howell and Chris Cassell attended the most recently completed courses on pump system diagnostics, injection systems and hybrid training. Mark and Elaine’s daughter, Rebecca Carter works on the front
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