TRAINING AND DEVELOPMENT

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Training on the art of customer service, aimed at managers and receptionists of vision centers, with the objective of understanding how good customer service impacts on the perception of the company, implementing techniques of a complete customer service.

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Chat bot workshop: improving customer service through automatic messaging, aimed at vision center managers and receptionists. The objective of this workshop is to familiarize them with an innovative tool to provide excellent patient service, reduce response times and take full advantage of the functionalities of the new Chat Bot.

Basic photography with cell photography workshop, aimed at members of the day team. Its objective is to teach essential techniques to know how to handle the cell phone camera, adjusting light, contrast, filters and colors that make up a photographic scene. Thus achieving a better picture taking of important cases during the conference to document success stories.

Social and business responsibility conference, aimed at: managers and human talent assistants. The objective of this conference is to provide them with knowledge about the importance of social and corporate responsibility, as well as the positive impact it can have on society. We also saw the feasibility of implementing these practices in our institution.

Training on communication in difficult times, aimed at: Clinic Administrators with the objective of acquiring tools for constructive feedback to collaborators and using the mistakes made in opportunities for improvement.

Training on the impact of training and human development on the results of the organization, aimed at: training assistant and human talent assistant, explaining the impact of training and development of employees in the results of the organization, since through it, it is achieved that employees enhance their skills and work skills, generating an individual and collective benefit that improves and grows Visualiza.

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Training on office 365 and digital transformation, how to make the most of it, aimed at IT department staff. Implementing tools that help us to improve processes and positively impact the internal customer experience.

Training and workshop on strabism, directed to Ophthalmologists, with the objective of informing on how to diagnose strabismus, its causes and strabismus associated with special syndromes, to provide updated information to doctors on strabismus, causes, diagnosis and treatment.

SAP optics and laboratory conference, directed to the laboratory, optical and cashier team, with the objective of improving the process of hoop transfer, contact lens sales orders and the flow of finished products in our optical and laboratory departments. This workshop aims to provide knowledge and tools necessary to standardize and streamline the process of transferring the finished product, in order to deliver it in an efficient and timely manner to the patient.