Women in B usiness

Ursula Bosson Customer Service Manager

Ursula Bosson, a native Texan, now calls California her true home. Her career in water began in 2006 and is what brought her to California in 2013. Ursula worked for the City of Santa Barbara before joining Las Virgenes Municipal Water District (LVMWD) in 2019. Ursula holds a B.S. in Business Administration and a M.S. in Strategic Communications. Ursula loves her role as customer service manager for the district as it allows her to meet and speak with people who live in the district’s service area. Ursula enjoys educating residents on their water use, conservation principles, budget billing, and programs the district offers to assist customers.

Under Ursula’s leadership, the customer service team has installed new AMI meters district-wide and implemented the new Watersmart customer portal, where customers can track their water usage in near real-time, and the district’s flow-restriction-device program adopted during Stage 3 of the drought declaration to help achieve water conservation mandates. “Water is the most precious of resources,” says Ursula. “One of the most important components of my job is to help our residents understand the importance of saving water. If I can help them find ways to change how they use and value water, understand how their water budgets work, and promote landscape transformation initiatives, then I feel I am making a difference.” Ursula can be reached at ubosson@lvmwd.com or 818.251.2100. 4232 Las Virgenes Rd., Calabasas.