October 2012
Figure 6P5 – 1 Support Process Documentation
Documentation S ource Administrative Guidelines
Board of Trustees Policy M anual
Faculty, staff and administrative employee handbooks Ellucian administrative software housing student and financial information
Purpose Written directives and directions established by the administration and approved by the President detailing procedural information to support the Board’s policy statements. They serve as the operational standard for the college, and all functions administered by the College. Outline policies adopted by the Board of Trustees, within the framework of the State law, to assert the mission of the College and establish the commitment of the Board of Trustees to the accomplishment of that mission. Agreement among represented groups and the BOT that detail, where not otherwise mandated by law, the salaries, fringe benefits and terms and conditions of employment of the employees covered by the Agreements. Ellucian Student: Administrative processes for student’s admission, registration, financial aid, student academic and financial records. Ellucian Finance: Administrative processes for billing, purchasing, accounts payable, budget planning and monitoring, accounts receivable.
Results (R)
6R1.
Black Hawk College analyzes student, administrative and organizational support service processes through aggregate measures of effectiveness documented in WEAVEonline. Several measures of effectiveness have been discussed in category 1, 2, 3, 4, 5, 8, and 9. Below is a sample of the measures monitored specifically for the Administrative Support Work System. In general, the college measures participation levels, satisfaction, effectiveness, and cycle-time. Figure 6R1 – 1 Administrative Support Work System Measures
Administrative S upport Work Processes & Work S ub processes
Measurements of Effectiveness
Auxiliary S ervices Book Store Campus Services (M ail Room, Shipping & Receiving, Records Retention, Print Shop) Facilities Electrical & Air Infrastructure Environmental cleanliness, health, and safety Environmental comfort (heating / cooling) Facility Exterior M aintenance Grounds maintenance School Dude Information Technology Help Desk Program Request Service System M aintenance & Update Support of Instruction Police Department Access Control & Surveillance Parking M anagement Personal Security & Safety (Panic Alarms, First Aid, Sexual Assault Services, Training)
AQIP Category 6
83
Target to Decrease expenses in each area
Faculty, Staff, and Student Feedback (informal) Inspection / Site Visit Results Staff Feedback (informal) Utility Costs PACE Survey
No measures of effectiveness yet identified No measures of effectiveness yet identified Up/Down time PACE Survey Outstanding Fines Parking Stickers Issued Crime Statistics/ PACE Survey
Supporting Institutional Operations