Management & Staff / Conclusion

The Directors are delighted to report that the staff are highly committed and dedicated to making the Chamber a success. The staff aims to provide a high quality of service at all times and the Board wishes to record its appreciation of all the staff for their hard work during the year.

There is a staff appraisal system and the Board oversees remuneration of all staff through the Remuneration Committee. Training requirements are identified by the annual appraisal process. The CEO has reviewed the staff procedures during the year to ensure they are up to date.

Our finances are efficiently controlled by our Financial Officer, Adrienne Howard with the support of our Treasurer Jane Grant. In September 2019, Alison Clayton and Kate Armstrong began work on a Digital Marketing Diploma. Anne Reid retired after over 20 years loyal service and Alex Sharp joined the International Trade Team.

We are very pleased to report another very successful year, enabling an increase in the range of services and benefits to our members.

On behalf of the Board of Directors

Lorna Gibson President Valerie Russell Chief Executive