Advancing Effective Communication, Cultural Competence, and Patient- and Family-Centered Care for the Lesbian, Gay, Bisexual, and Transgender (LGBT) Community intended to be used in conjunction with other efforts to advance effective communication, cultural competence, and patient- and familycentered care for all patients. As hospitals and health care organizations become more welcoming, inclusive, and responsive to the needs of all their diverse patients and families, they will develop into more patient-, family-, and community-centered organizations, able to provide higher-quality health services to all. As in the original Roadmap for Hospitals, each chapter in this guide contains both recommended issues to address (illustrated with check boxes) and practice examples (illustrated with round bullets), as shown:
q Recommended Issues to Address These are broad, overarching principles that hospitals should address to meet the unique needs of their LGBT patients and families. • How-to information: These contain strategies, methods, and practice examples that are designed to help hospitals care for LGBT patients. The appendixes contain educational information regarding applicable Joint Commission standards; current laws, regulations, and executive materials; and a resource guide. This field guide also includes a Glossary.
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