ISSUE 5 « WINTER 2016
TEN WAYS TO BE HAPPY & SUCCESSFUL AT WORK
CHANGING ROLE OF THE IT PROFESSIONAL THE
KEEPS ON TRUCKING WITH ZUMASYS CLOUD
TEN YEARS OF ZUMAPALOOZA
5 THINGS YOU SHOULD KNOW BEFORE MOVING TO OFFICE 365
Zumasys Technology Solutions Newsletter
AWARDS& RECOGNITION INC 5000 LIST OF FASTESTGROWING PRIVATE COMPANIES
ORANGE COUNTY BUSINESS JOURNAL BEST PLACES TO WORK
ORANGE COUNTY REGISTER TOP PLACES TO WORK
COMPUTERWORLD BEST PLACES TO WORK IN IT
ZUMASYS CELEBRATES NEARLY
REMOTE SERVICE SESSIONS PROVIDED BY OUR TECH SUPPORT TEAM THIS YEAR
DOLLARS DONATED BY HAPPYNESS IS A CHOICE
COUNTRIES VISITED BY EMPLOYEES THROUGH ZUMASYS INTERNATIONAL TRAVEL INCENTIVE
Ten years ago we made a significant shift from infrastructure to cloud. Today, our decision to add software assets to Zumasys’ portfolio begins our third and most exciting chapter as a company. Through it all, we remain a champion of what we call the “core business application.” Whether you refer to it as your ERP system, your accounting package or your legacy application, Zumasys is committed to enhancing and extending
to 2016 and the latest issue of Zumasys’ Elevate Magazine. Timed to coincide with Zumapalooza, our Customer Solutions Summit in Las Vegas, Elevate provides us with a unique opportunity to update you on all that is happening at Zumasys.
the life of your business applications. Specifically, our goal is to use our new software assets and vast experience with cloud to evolve those apps—to help them thrive and co-exist with the plethora of software as a service (SaaS) solutions on the market today, including Salesforce, NetSuite, Xero, WorkDay and others. To support this vision of “getting closer to the app,” we are particularly excited about a few new technologies, which you will want to explore:
This year we are celebrating the 10th anniversary of Zumapalooza with nearly 500 attendees at The Cosmopolitan of Las Vegas. Targeted at all of our stakeholders (customers, prospects, vendors, friends and community), Zumapalooza is where we create bonds and build the personal connections that are essential to our business model, and I hope you enjoy the event.
Zumasys’ Desktop as a Service (DaaS) Platform: Zumasys recently launched a state-of-the-art, multi-tenanted Citrix farm in the massive Las Vegas SUPERNAP data center, which has been incredibly successful. Because it is shared across multiple customers and perpetually updated and maintained by Zumasys, DaaS provides a very affordable way to enable browser-based access to all of your applications, including all of the latest Microsoft Office products, on a rental basis.
In our quest to get closer to the applications that are vital to your business, Zumasys has been busy, transforming our business over the last 18 months with several strategic acquisitions, including jBASE, AccuTerm and MultiValue Dashboard. We’ve also secured worldwide distribution rights for OpenQM.
AppNeta: “Faster Apps, Happier Users.” That is the moto of AppNeta, a very exciting and affordable wide area network monitoring tool that Zumasys uses for both on-premises and cloud customers. AppNeta removes the mystery when it comes to connectivity interruptions. AppNeta allows you to
pinpoint performance issues down to a router at your ISP or a local switch, eliminating finger pointing and keeping your remote offices up and running. Veeam Cloud Connect: Veeam is an exciting virtual machine backup and recovery software technology that allows you to replicate to and from any underlying storage platform. As a member of the Veeam Cloud Connect program, Zumasys can now take your virtual machines running on storage from NetApp, Nimble, Pure, etc., and replicate them to our cloud environment in the ultra-secure SUPERNAP data center. Veeam also allows you to access and recover data from your hosted backup repositories in as little as 15 minutes. Zumasys is committed to helping customers with a logical and phased approach to these technologies and more. Whether you are looking at private cloud, hybrid cloud, public cloud or SaaS, we invite you to think of Zumasys as a partner on your ongoing technology journey. Thank you for your continued partnership. Enjoy Elevate, and if there is anything we can do to serve you or your company better, please feel free to contact me at the email address below. Regards,
Paul Giobbi, President
Microsoft Enterprise Mobility Suite
Anywhere productivity. Everywhere security.
Check out these sessions at Zumapaloooza and learn about Microsoft Enterprise Mobility Suite! Session: Office 365: Is This Really What We Should Do? November 16th 1:15pm-2pm Speakers: • Karen Schar, Zumasys • Pete Cavanaugh, Microsoft Session: Keep your employees productive on their favorite apps and devices—and your company data protected November 16th 3:15pm-4pm Speakers: • Pete Cavanaugh, Partner Technology Strategist, Microsoft • John Schmelzeis, Sr. Channel Executive, Microsoft
Microsoft Enterprise Mobility Suite.indd 1
11/2/2015 11:49:37 AM
Adaptive Flash A Single Storage Architecture and Consolidation Platform
LEARN MORE Speak with a Nimble Storage expert at our ZumapaloozaTEN Technology Expo booth Attend our Break Out Session on Tuesday at 2:15 PM with Nimble Storage CEO Suresh Vasudevan. 4
All attendees are entered into a drawing to win a Parrot AR.Drone • W I N T ER 2016
Nimble Storage is a Leader in the Gartner Magic Quadrant for General-Purpose Disk Arrays
DID YOU KNOW that fewer than 20% of American workers are engaged in their work? The good news is that you can buck this trend and be happy and engaged with these 10 simple tips from Paul Giobbi, president of Zumasys.
Always have something to look forward to. Remember, anticipation is often times better than the actual event. We all make countless commitments in our daily interactions. Start writing them down (especially the small ones). Follow through on these and you will separate yourself from the pack and enjoy success. Start every email with the person’s name (the sweetest sound to their ears). Incorporate “please” and “thank you” into each message. Ask people, “What are you passionate about?” Or, “What is the biggest obstacle you have overcome in your life, and how has it made you into the person you are today?” Listen and learn. Start every meeting by asking each person to share something that they are grateful for.
to be happy & successful at work by PAUL GIOBBI
Take more risks. There is no such thing as a wasted experience.
You are at your best when you help others be at their best. Be self-aware and stop worrying about what you’re average at. Pour all your energy into what you’re great at! Double and triple down on your strengths.
Do the above and you’ll be more satisfied in work and in life!
Personalize your relationships. Send handwritten thank you cards and letters immediately following meetings and practice the lessons taught in the Thank You Economy. 5
Are you tired of managing your own Citrix farm? Save time and money with Desktop as a Service (DaaS) from Zumasys
Outsource the management of your desktops and applications
Predictable per-user pricing makes budget planning more flexible
Gain enterprise-class Windows desktops without costly software purchases
With DaaS you will have more time and money for strategic technology initiatives
The pay-as-you-go model allows your IT resources to expand and shrink with fluctuations in your computing needs
Rental software licensing allows you to pick and choose what you give your users
Our high-performance, brower-based desktops include Exchange, Office, Skype for Business, and spam filtering at a low per-user monthly price. Lower-priced desktops also are available for delivering your custom apps.
Contact email@example.com for more information. 6
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MAJOR TRENDS SHAPING THE CLOUD AND WHAT IT MEANS FOR YOU BY ANDY TAKACS, CTO, ZUMASYS
loud computing is already one of the most disruptive technologies of our time, and we are still in its early stages. Tech businesses like Intel, VMware, Microsoft and countless others are pouring billions into cloud technologies, and we are now seeing a new generation of cloud computing starting to mature.
The focus on seamless movement of assets and data is at an all-time high. A few months ago, VMware released a preview of the live-migration Cross-Cloud vMotion between private clouds and vCloud Air. That means seamlessly, without downtime, moving a virtual machine between an on-premises data center and the cloud.
Three trends are emerging to drive this evolution. They’re having a significant impact on our cloud strategy—and they may be changing yours as well.
At the same time, Microsoft announced technology that will let you stretch the MSSQL database by allowing tables to span on-premises servers and AzureDB. This means older database table data is automatically rotated out to AzureDB while the on-premises SQL server can continue to run queries as usual— regardless if data is retrieved locally or from the cloud.
The traditional definition of hybrid cloud is changing. It used to be that hybrid cloud was simply the combination of on-premises and off-premises IT services. Today, many businesses choose to deploy some type of application in the cloud—making most businesses “hybrid.” As hybrid cloud becomes the norm, the question of whether you are using a mix of resources from multiple providers will become irrelevant. The massively large “hyperscale” providers will continue to separate out from the specialized, niche players—each offering their own distinct advantages for individual workloads. The cloud-managed overlay of on-premises applications is coming. Since the start of outsourced IT, businesses have had concerns about the safety and security of hosting their applications outside of their facilities. Now we are starting to see software that can provide the automation and ease of use of cloud-based management while leaving application assets on premises. You can now provision virtual desktop infrastructure in the cloud while leaving your desktops in the corporate data center. Or, take your entire disaster recovery automation to the cloud while still being able to fail over between your own data centers. Splitting the application stacks like this will only continue to stretch the definition of hybrid cloud.
Though they are not yet available, you can bet that technologies like these will continue to push new areas of cloud adoption. As these market leaders and others like them continue to evolve their cloud strategies, they are shifting the definition of the cloud. Yesterday, it was all about making the cloud possible. Today, it’s about making it easy. Cloud computing will soon be so ubiquitous that it will be impossible to ignore. Zumasys is here to help you integrate and manage the mix of services—both on-site and in the cloud—to find the optimal balance for your organization. That’s why we’re partnering with industry leaders like Microsoft and VMware to advise our customers and help them go beyond traditional hybrid cloud to build multicloud solutions that integrate the best of all worlds.
Andy Takacs, CTO firstname.lastname@example.org
Southwest Traders Keeps on Trucking WITH THE ZUMASYS CLOUD
We recently sat down with Danny Ruckel, IT Director at Southwest Traders, to ask about his experience moving to the Zumasys Cloud. Tell us about your company. Southwest Traders, based in Temecula, California, is a regional food distributor and restaurant supplier for the southwestern United States. Our supply network spans 17 states west of the I-35 corridor, with distribution centers in Temecula, Stockton, Fresno, Denver, and Dallas. We’re 325 people strong and have been in business since 1977. My job at Southwest Traders consists of managing IT across the entire enterprise. We’re a 24x7 operation, and our IT has to be able to keep up. Our mission as a company is to develop solutions that exceed our customers’ expectations, and IT plays a pivotal role in our ability to deliver on that mission.
How important is technology to your business? Technology, and IT in particular, is vital to our business. Customers want to provide a high level of service to their vendors, and they expect the same from us. Our ability to print labels and ship orders relies heavily on the availability of our technology and our data. Our Mark Information System ERP runs our entire business: everything from inventory control and warehouse management to finance and purchasing. From the moment a pick release is received from a customer to when the payloads within that release are translated into an order, our ERP system manages the whole process—often running several orders at one time. And with the web service tools at our disposal, we can generate and receive orders in a variety of formats that seamlessly integrate with our customers’ systems.
Prior to moving to the cloud, what were your objections to/perceptions of cloud computing? For me, cloud computing seemed like a solution that just didn't fit with our business model. We met with a number of different 8
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cloud providers to design a virtual environment in a colocated data center. But after talking with these providers, I felt that the expense was prohibitive, and I wasn't confident that any of the providers really understood the needs of my business. All proposed vendors backed off once they came to fully understand our requirements in the context of D3/Mark. At one point, I had come very close to signing with another cloud provider for colocation. They would provide the space, the HVAC and the data line, but I would have had to pay for and provide my own equipment. On top of that, they weren’t very forthright in sharing information, including what their redundant systems were like or what my bandwidth charges would be for data. That level of service was just inadequate for what our business needs were and continue to be.
Why did you decide to move your data and applications to the Zumasys Cloud? With our old system, we were constantly monitoring our storage and server components. The equipment was close to 10 years old, so components were failing all the time. It was expensive to keep on its feet, and I knew I was going to have to do something. I was looking into the cost of investing in a new server and new storage, and it did not look pretty. Just to get a single IBM Power Series 7 server with the new storage would have cost north of $100K—not including the professional services to install it. The other problem was maintenance. I was having daily concerns about whether I was going to come in to work and find our server dead on arrival. There are four employees in our IT department, and we did not have the bandwidth to handle that kind of instability. Finding Zumasys bordered on a miracle. In 2013, I attended my first Mark user group event. Dave McCary from Zumasys approached me, and after learning about our needs, he seemed convinced that Zumasys had a solution for me. He provided a proposal that
made my jaw hit the floor. I was excited— almost giddy—at the prospect of finally being able to get into the cloud with Zumasys. I just couldn’t believe that it would be possible.
"FINDING ZUMASYS BORDERED ON A MIRACLE... I WAS EXCITED, ALMOST GIDDY, AT THE PROSPECT OF FINALLY BEING ABLE TO GET INTO THE CLOUD WITH ZUMASYS."
In the number of conversations that I had with Dave and the other technical staff at Zumasys, they showed me how the technologies in the Zumasys cloud aligned perfectly with ours. They really brought me to the point where I was confident that this was a good solution for us. Being able to move into a managed, virtual data center environment with an SLA that would make me and my customers happy was a very exciting prospect.
How has moving to the Zumasys Cloud impacted your business?
Then there’s the improved availability of the Zumasys solution. We have customers that cannot tolerate us being offline for more than four hours—ever. If our old infrastructure had experienced an outage that caused us to be offline for more than that period of time, it would have seriously compromised our relationship with our customers and endangered our business. With Zumasys, we no longer have to worry about downtime, and we can give our customers the SLAs they need to trust us and grow their business with us.
Today, both our ERP solution and our web services are entirely run out of the Zumasys cloud in the SUPERNAP data center. And since we started with Zumasys in June 2014, I’ve been able to sleep a little bit better at night. Our employees have noted significantly improved throughput, and the performance of the solution is wonderful. PrintAd-TechData-HalfPage2015-US-VG-26907.pdf
I love the pay-per-use model because it puts more cash in my pocket. I’m paying for storage used and my spot in the data center, plus an hourly support cost per month. It is a far cry from the $100K I would have spent just to refresh our server.
"I LOVE THE PAY-PER-USE MODEL BECAUSE IT PUTS MORE CASH IN MY POCKET."
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© 2015 Dell, Inc. ALL RIGHTS RESERVED. Dell, Dell Software, the Dell Software logo and products—as identified in this document—are registered trademarks of Dell, Inc. in the U.S.A. and/or other countries. All other trademarks and registered trademarks are property of their respective owners. 26907VG
DID YOU KNOW? Happyness is a Choice program has donated more than
$700,000 in the last 4 years. This year our employees have been actively volunteering impacting our local and corporate community in meaningful ways.
Corporate Giving At Zumapalooza 2012, we launched our Happyness Is a Choice program with a goal to donate $1 million in five years. At the time, we committed to allocating a portion of each of our sales to the nonprofits in our communities and those close to our hearts. Since then, we’ve donated more than $700,000 to nearly 200 nonprofits and individuals in our networks. • To broaden the impact, we launched an additional annual fundraising campaign in 2013, raising over $63,000 for Second Harvest Food Bank. • Then last year we raised another $51,000—this time for Operation Smile whom we learned about from Zumapalooza keynote speaker Shawn Achor. As a result, we were able to send two people on a medical mission to David, Panama to witness Operation Smile in action. And while it feels great to be able to write a check, the latest evolution of Happyness Is a Choice is about personally connecting our stakeholders (employees, customers, vendors and extended network) with the organizations and the recipients of our giving through volunteering. Our emphasis is evolving from giving to serving.
2016 Goal • Continue to seek out new and creative ways to connect our people with meaning in their work • Serve side-by-side with our customers and partners in the community • Develop authentic relationships with our customers in the process • Strive towards our ultimate goal of donating $1 million to the nonprofits that matter to our stakeholders • Combine our passion for International Travel with impactful volunteering experiences by partnering with Firm Foundations of Romania (FFR)
W I N TER 2016
Announcing Our 2016 Fundraising Campaign
R mania Firm Foundations
transforming hearts through love and education
Firm Foundations of Romania One of the many amazing non-profits we have had the privilege of meeting over the last 4 years is Firm Foundations of Romania (FFR), which started by providing diapers for children who are abandoned at a local hospital in Brasov. After Zumasys employees visited Romania, we were inspired by their international volunteer program to hold, feed, change and care for these children; their after school programs; and their recent initiative to successfully transition kids to a university. Zumasys is thrilled to be partnering with FFR in 2016 to support their growing list of education and building initiatives in Romania and we invite you to join us. Stay tuned for additional details.
JOIN US How can we serve together? If you're passionate about a cause, let us know. Email: email@example.com 11
The Changing Role of the IT Professional – Why 2015 Is Different by PAUL GIOBBI
IT SEEMS LIKE EVERY YEAR we talk about the changing role of the “IT guy.” By now, change is about the only thing we can count on in technology. But there’s something different about technology today. Now, more than ever, IT professionals are being challenged to focus on business priorities, including strategic applications and processes. It’s less about infrastructure and keeping the lights on and more about using technology to fuel innovation in the business. Thanks to the cloud, among other big IT trends, the world of the IT professional will never be the same. Here are some new factors that have emerged in the past year that are reshaping the infrastructure segment and forever changing the life of the IT professional.
Infrastructure providers are mostly flat or declining in revenues This will come as a surprise to no one. Infrastructure providers— particularly the established players who sell servers and storage— have been stagnant for a while now. The growth in the industry is now coming from hyperscalers, such as Amazon Web Services, Microsoft with Azure and Office 365, and software-as-a-service (SaaS) providers, such as NetSuite, Salesforce, Workday, and Xero. Now that Amazon and Microsoft have both publicly stated that their cloud businesses have each grown beyond $8B/year in revenue, resistance from even the most conservative customers is weakening. Touching and controlling servers and storage within your “four walls” is no longer the only option. And while cloud may not be right for every company and application, taking an open look at the new options out there is essential.
Hyperscalers and SaaS companies are changing the game Big web and mobile applications like Facebook, Uber, Yelp and thousands of others are responsible for the vast majority of infrastructure technology spending these days. In fact, something like ¼ of all Intel server chipsets are consumed by the top 5 cloud titans. But most of these companies don’t deal with the established players. They “roll their own” servers and storage, which has created a parallel ecosystem that is driving much of the innovation in IT. 12
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Technology thought leadership is no longer the monopoly of infrastructure companies. It’s now coming from the likes of Facebook and Google, which is a profound shift that needs to be embraced. Additionally, the IT professional has become a service broker of sorts, connecting the business with appropriate solutions that are becoming increasingly cloud- and SaaS-based. As this shift continues, the IT professional has to engage with more aspects of the business, consult on business needs, and marry up appropriate solutions to meet those needs—many of which will run outside of the traditional server room.
IT is now perceived as a utility Additionally, business people expect their IT infrastructure to "just work," like electricity, phone services or any other utility. You plug in, and it is always there. It is not uncommon for business leaders to be impatient about technology, especially when it is unavailable or offline. The risk is that some business leaders still look at IT as a cost center not as a tool that can be used as a competitive advantage. New storage, server, networking and security upstarts are making their solutions much easier to deploy and manage, even though virtualization and software-defined data center technologies have become incredibly sophisticated and complex. These newcomers have installation guides that literally fit onto business cards. Given the rapid pace of infrastructure technology innovation, it's nearly impossible for the IT professional to stay up to speed.
They are swimming in new technologies that have grown way beyond traditional server and desktop environments from just a few years ago. From desktop delivery, data center networking, and VLANs, to security and software-defined disaggregation at every level, it’s hard to be an expert when you’re only deploying it once every three years.
shifts like cloud. While IT professionals may have a better grasp on the needs of the end users or the technological resources required to implement cloud, C-level executives often have broad influence, board interaction and focus on company goals. If embraced, involvement in these discussions and initiatives can be an exhilarating shift for even the most hands-on IT professional.
Cloud computing is a business decision, not a technical decision
So, how should the IT professional respond?
Today, when we talk with a company about cloud computing, it almost always involves the CFO or CEO. This is in stark contrast to the reality of 10 years ago when we were only in direct contact with the IT leadership. Now that cloud is on the table, we often find ourselves sitting down with C-level executives to explain the business impact and the effect on the company as a whole. The IT professional has gone from being the primary decision maker to a consultant to business leadership. This change can be very positive for the career of IT professionals, providing them with insights and exposure to more strategic aspects of the business. C-level executives often have a more comprehensive vision of the company, along with insider knowledge of corporate initiatives that will be affected by major
This new style of IT demands that we focus on new priorities. Transforming applications from old to new, enhancing legacy systems to coexist in a SaaS model, and brokering the best applications and services for the business, regardless of whether they run in house or in the cloud, is the new norm. By understanding the broader business needs of the company, while maintaining a deep technical knowledge of the solutions being considered, IT professionals can make their expertise more valuable and earn a seat at the corporate table. At the end of the day, every business is having to shift IT resources from maintenance to innovation. This transformation provides an a significant opportunity to bring together two groups that rarely talk, let alone collaborate. Don’t let the opportunity pass you by.
IBM Power Systems:
What if a faster processor were built just for you? TM
The open architecture of POWER8 lets you tailor your systems to the needs of the Waitless World. It delivers high-performance computing that’s fi ve or even ten times faster than today’s supercomputers. ibm.com/power/waitless Waitless computing made with IBM.
Produce Giant Achieves Sub 30-Minute Disaster Recovery with Veeam Virtual Machine Backup Software The Objective When Bryan Searcy started as Director of Information Technology at PIM in 1998, the company’s IT needs were simple. It had numerous RS-232 dumb terminals connected to one Unix-based Famous server, and just about everything else was outsourced. But ten years later, PIM’s environment had grown to include dozens of dedicated servers for the company’s applications, including Famous, Citrix, and Exchange. Disaster Recovery became a concern that could not be ignored. Searcy was tasked with building an IT infrastructure that leveraged the latest technologies to help the company grow its business and improve data resiliency.
Objective Implement a single disaster recovery and business continuity plan for its missioncritical applications, including its Oraclebased Famous accounting system. Solution Details The solution combines Veeam virtual machine replication/failover software with the FlexPod® converged infrastructure solution from Cisco and NetApp. It also includes a backup NetApp storage system for disaster recovery.
The Solution In 2008, Searcy partnered with Zumasys to virtualize the company’s infrastructure, including its Famous servers, and build a second site on campus for disaster recovery. In 2013, PIM refreshed its technology, working with Zumasys to swap out its NetApp FAS storage systems with a FlexPod converged infrastructure solution, which brings together Cisco UCS blade servers, a NetApp FAS3220 storage cluster, and Cisco Nexus switches into a single, scalable unit. PIM now has two FlexPods with flash-enabled FAS storage.
• Increased performance by up to 80%
Since implementing FlexPod, the performance of PIM’s Famous virtual server has gone through the roof, speeding reporting and data access times by up to 80%. On a typical day, PIM’s Famous server now averages 8,000 IOPS, which translates to faster access to data for sales and reporting and faster time to revenue.
• Streamlined Famous systems to improve quality of traceability data
A New Approach to Disaster Recovery with Veeam
• Delivered 24/7 availability for businesscritical Famous application • Achieved 30-minute recovery-time objective • Simplified backup and disaster recovery
PIM's newest technology expansion comes in the form of virtual machine (VM) backup software from Veeam. Veeam's operational simplicity gives PIM’s IT staff the confidence to complete restores and related administration on their own without fear of incorrectly restoring VMs or needing outside support. With Veeam, PIM can integrate their NetApp Snapshot® copies with Veeam to create efficient and extremely fast backups that are then archived to an offsite location. If needed, VMs can be instantly powered on from the backups. This allows VMs to
About Pacific International Marketing (PIM) Since its inception in 1989, Pacific International Marketing (PIM) has provided the best fresh fruits and vegetables that nature has to offer. Today it is one of the largest produce companies in the country, growing, packing, shipping, and processing more than 100 different products. From its headquarters in Salinas, California, PIM oversees the production of more than 21,000 acres of conventional produce and 4,500 acres of organic produce across California and Arizona.
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bypass the restore process in the event of an outage. PIM no longer needs to wait for the VMs to finish restoring before servicing users, which means they can get up and running faster. “We’ve got growers, shippers, sales, and accounting accessing our database,” says Henry Dill, Sales Manager at PIM. “So it has to be up or they’re not working. Nothing is shipping. Nothing is happening. Downtime can get expensive quickly. That’s why I’m glad we have our DR solution. While we’ve never had to prove it in reality, we’ve been able to test that it can get us back up and running in less than half an hour.” By using a secondary NetApp storage system for archive, PIM can save money by not having to store backups on their more expensive production storage tier. Leveraging NetApp FAS2240 storage systems for long-term archival frees up space on the hot NetApp storage for mission-critical production workloads.
Conclusion With the storage and backup features of NetApp and Veeam, PIM's disaster recovery strategy is no longer dependent on a single vendor. Today, PIM’s FlexPod based private cloud has helped the company’s two-man IT department manage booming data growth and enable critical business initiatives while lowering costs, improving performance, and providing peace of mind in a disaster situation. Support for PIM’s critical Famous accounting system has helped it streamline IT operations and connect users to realtime data, whether they’re in the office or in the field. Users now have up-to-the-minute information that they need to make critical decisions about inventory and get products out the door faster. PIM’s savvy use of technology has helped it grow into one of the largest shippers of produce in California. And with help from Zumasys, it will continue to evolve its infrastructure to outpace its competition.
WHAT’S COOL ABOUT ZUMASYS IS THAT I CONSIDER THEM TO BE MY PRIMARY PARTNER... WE HAVE DEVELOPED SUCH SYNERGY WITH EVERYONE AT ZUMASYS—FROM THEIR MANAGEMENT TEAM TO THE EMPLOYEES THAT COME ONSITE TO WORK WITH US. I HAVE PEACE OF MIND KNOWING THAT THEY’RE JUST A PHONE CALL AWAY.” – Bryan Searcy, Director of IT
The Future (and the History) of MultiValue
MultiValue Unplugged: Taking your MultiValue Database Mobile with RDM Infinity
IBM Power Scale Out: New Servers and Updates
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12:30 PM1:30 PM
Cloud Computing for MultiValue
AccuTerm Security for MultiValue Users
Going Mobile with Rocket Mobile for MultiValue
1:45 PM–2:15 PM
2:30 PM–3:00 PM
An Overview of OpenQM
Data Collections: Welcome to the Fourth Dimension
Cloud Computing for MultiValue ISVs
jBASE: A Database Built for the Future
Bluefinity International Apps for Desktops, Tablets and Mobiles Plus Data Warehousing for MV Databases
Entrinsik Informer: Advanced Reporting & Business Intelligence for MultiValue Databases
3:00 PM5:30 PM
4:00 PM5:30 PM
5:30 PM7:30 PM
WELCOME RECEPTION & TECHNOLOGY EXPO | GRACIA 3 & 7
MultiValue Dashboard: A Live Demo for MultiValue Programmers
12:00 PM–12:30 PM
WELCOME KEYNOTE | GRACIA 4 & 8
11:15 AM–11:45 AM
REGISTRATION DESK OPEN | 3RD FLOOR REGISTRATION DESK
10:00 AM–11:00 AM
LUNCH | GRACIA 2
8:00 AM– 5:00 PM
TECHNOLOGY EXPO | GRACIA 3 & 7
SUNDAY, NOVEMBER 15TH
Let’s Talk! Applicationto-Application Integration with Kore Technologies
CONFERENCE SCHEDULE MONDAY, NOVEMBER 16TH
Flash Your App: Accelerate Your Enterprise Applications
Weathering the Digital Storm with Layered Security
RedLine Solutions: FutureProofing Your Produce Operations
Is Your Company Ready for the Increase of Encrypted Traffic?
3:15 PM–4:00 PM
AccuTerm Security for MultiValue Users
Why NetApp Clustered Data ONTAP Matters and How to Migrate
Who Broke The Network? AppNeta Can Tell You
Simple and Consistent Backups with Veeam
vSphere 6 for Horizon View: What's New
Live Demo: XenMobile and NVIDIA GRID
Bringing “Happyness” into Your Workplace
Networking Essentials: VLAN, Spanning Tree, Trunk/Tag and Port-Channel
Networking Best Practices
Cisco Networking and Compute: The Zumasys Approach
Office 365: Is This Really What We Should Do?
Banishing Storage Problems with NetApp OnCommand Unified Manager
We Love It When a Plan Comes Together
DRaaS with Veeam Cloud Connect
Cloud 101 for Business Leaders
Cloud Computing for MultiValue
Inspiration Over Compensation: How to Find and Hire the Right Millennials
Turning Tides: How to Manage Your Business Toolset in a Continually Changing Technology Environment
Nimble Storage: Leveraging the Disruptions Transforming the World of Data Storage
Keep Your Employees Productive on Their Favorite Apps and Devices–and Your Company Data Protected
4:15 PM–5:00 PM
Modernizing MultiValue: CloudStreet Portal and Blue Prairie Forms
Desktop as a Service: Your Desktop in the Cloud
Happy Hour for Produce Companies Sponsored by KeyCentral
5:00 PM- 6:00 PM6:00 PM 8:00 PM
HAPPYNESS PARTY & TECHNOLOGY EXPO | GRACIA 3, 4, 7 & 8
We Love It When a Plan Comes Together
2:15 PM–3:00 PM
FEATURED KEYNOTE JOHN MACLEAN | GRACIA 4 & 8
Common Sense Isn’t Always So Common: Teaching Your Users About Security
1:15 PM–2:00 PM
SHIMS & AUTO SHIMS HAPPY HOUR | THE COMTEL GROUP HAPPY HOUR | GRACIA COMMONS
LabTech: Live Demo
NetApp Clustered Data ONTAP 8.3: The New Stuff
MultiValue: The Momentum is Building
Let It Go: What’s Running in Your Network That Has Got to Go
Citrix WorkSpace Cloud and WorkSpace Suite
GENERAL SESSION | GRACIA 4 & 8
REGISTRATION & INFORMATION | 3RD FLOOR REGISTRATION DESK
YOGA | GRACIA FOYER (MATS PROVIDED)
Desktop as a Service: Your Desktop in the Cloud
PM11:00 AM–11:45 AM 12:00 1:00 PM
HAPPYNESS LUNCH WITH TIFFANEY GIOBBI | GRACIA 4 & 8
10:00 AM– 10:45 AM
6:00 AM- 6:00 AM- 8:00 AM– 6:45 AM 5:00 PM 9:30 AM
TUESDAY, NOVEMBER 17TH 8:00 AM–12:00 PM
1-ON-1 TECHNICAL MEETINGS
Data Center Tour
with Zumasys Engineers
with Zumasys Management & Sales
ZumapaloozaTEN Exhibitor List Zumasys partners with leading infrastructure technology vendors to make sophisticated solutions available to companies of every size. Whether you’re interested in network security, cloud computing, storage, virtualization, mobile computing or software development, we work with you and our trusted partners to find the best solution for your needs. COMPANY
The leading terminal emulation and remote access software for MultiValue
Full stack wide area network monitoring
SaaS-based email and web security protection
Ashwood Computer, Inc.
ForeMost ERP Software and MVTools
Evoke - Develop once, deploy anywhere
UCS servers, management and I/O networking
Market-leading remote access, cloud, networking and virtualization technologies
High-definition video conferencing
Network security, content security, email security and secure remote access
Agile reporting and business intelligence software
The largest technology and consulting employer in the world
Cloud, mobility, supply chain and technology solutions
iShare by compass
Integrated document management solutions
Transform your MultiValue application to native Windows, Linux or Unix programs
Custom mobile and web-based software solutions for produce companies
Enterprise integration and eCommerce web solutions
Hosted monitoring of networks, servers, applications and storage
The worldwide leader in software, services and solutions
Converged Infrastructure (FlexPod) and innovative storage and data management solutions
Flash-optimized storage solutions
MultiValue software development and management consulting practice specialzing in integrated business software solutions
Agile MultiValue database that supports object-oriented programming
All-Flash, solid-state storage array vendor
Customer web and mobile software development
Barcode, WMS and produce traceability solutions
Leading global developer of software and databases including D3, Universe and Unidata
The world’s largest and most-powerful data center
Synergentic Data Systems, Inc.
UnForm enterprise document management software
The Comtel Group
Telecommunications and carrier consulting
Personalized staffing services for the information technology community
Offsite virtual machine backup and recovery software
Provider of the world’s most trusted virtualization and cloud software
Email and file archiving software
W I N TER 2016
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Quickly get to the root of any issue with AppNeta APM for the apps you build, the business-critical apps you use and the networks that deliver them. One platform with complete visibility from the end-user to the network to the application code.
Stop by our breakout session “Who Broke the Network? AppNeta Can Tell You” on Monday Nov. 16th at 3:15 pm in Gracia 1 to learn more!
by KEITH ARTHUR
5 THINGS YOU SHOULD KNOW Before Moving to Office 365
here’s no arguing that Microsoft is in the midst of doing something extraordinary. From game changing devices to new and enhanced Cloud Offerings, Microsoft is disrupting the cloud market. Since its release in June of 2011, Office 365 has given many corporations a good enough reason to abandon (or at least seriously consider abandoning) their current email solution—whether on premises, or hosted. Over the last year I've had the opportunity to manage several migrations to Office 365 for a variety of companies, and, with each one, I’ve uncovered new challenges that have the potential to disrupt a smooth transition. Whether you’re migrating from Lotus Notes, an on-premises Exchange server, hosted Exchange or any other platform, here are some things you should keep in mind.
1 Understand the licensing Microsoft’s model is very appealing because of the potential for reduced cost, improved scalability and high availability that Office 365 can bring to any company of any size. With all of the different capabilities and tools available with Office 365, it’s important to identify who really needs what. Microsoft offers a tiered service plan for a wide variety of customer needs, from an “email-only” license, to cloud email with downloadable licenses of Office, and anywhere in between. Other options also include Skype for Business, hosted PBX and PowerBI. You can choose just how much you want to offload to Office 365. Lesson Learned: Take time up front to figure out how your company can save money and IT effort by purchasing the right license packages that make sense for your users or groups.
2 Find out who or what is using email Licensing options that are available with Office 365, it’s also important to identify who or what needs a mailbox or an email address. Migrating to a new email system is a good opportunity to clean up old or disconnected user accounts or distribution groups. This goes for individuals, groups of people, and even devices (printers, scanners, phones, etc.). Make a checklist of all devices and servers in the company that support email functionality, be sure each one is updated during the scheduled go live. It will be a stressful morning on the day of the cutover if you forget the multifunction printer in Marketing that has email capability. Or that legacy ERP system that emails automatic reports every night. Lesson Learned: Save yourself some stress: Make a list of everything that connects to the email server, and create a plan to update the connectivity to Microsoft on the night of cutover.
3 Make a plan for email client cutover Migrating to Microsoft Office 365 means new servers will be handling email. This also means your users’ email clients (e.g., Outlook, Apple Mail, etc.) will need to be updated to point to the new server. Easier said than done, but this process can be handled in a few different ways. Some companies can get away with writing up and publishing simple procedures for deleting users’ Outlook profiles and recreating them. Other companies may need to manually configure every desktop. This will depend on the size and characteristics of your company and your IT department. Lesson Learned: Create a plan for how each user will update their email client, and distribute instructions to help them with that process.
4 Don’t forget about mobile devices Everyone gets email on their phones now. Unless you’ve communicated the change to the company and provided instructions for updating email on mobile devices, you will be inundated with support calls the moment you flip the switch. Lesson Learned: Don’t be afraid to flood the company with information about the transition. Take the time to distribute multiple notifications and “how-to” guides. An ideal cadence is usually one month, two weeks, one week and the day before to ensure everyone is prepared for the change.
5 Expect a delay in spam filtering Office 365 offers a built-in spam filtering solution, but it takes time to configure. It also takes time for the new email system to “learn” what is or isn’t spam. Out-of-the-box, it isn’t as robust as many third-party solutions, such as those from AppRiver. While eventually it will be just as effective as other solutions, it will take a while to get there. Keeping your third-party SPAM solution means you won't require additional training or have to learn a new configuration. Furthermore, third-party providers like AppRiver provide redundancy options that allow you to maintain mailbox access if and when Microsoft goes down. We’ve seen it happen from time to time. If your user has AppRiver's Email Continuity Service they can keep working with no production time lost. Lesson Learned: Expect to see some spam leak through unless you already have a third-party solution in place to filter email traffic before it hits Office 365. Be sure this delay is accounted for in your migration process.
So there you have it: The knowledge I wish I had before I started performing migrations to Office 365. Choose Zumasys to handle your Office 365 migration and applications, and let our experience be your guide. 20
W I NTER 2016
Five New Features of Zumasys’ Popular Remote Access Software
AccuTerm Mobile 1.0.9 Now Available
AccuTerm 7 Now Supports Windows 10 With over 110 million downloads, Windows 10 adoption is off to a very strong start. Zumasys is pleased to announce the availability of AccuTerm version 7.1c-SP1, which supports the full features of Windows 10, including slave printing.
With the release of AccuTerm Mobile 1.0.9, AccuTerm Mobile continues to gain adoption and create excitement as the easiest automatic way to access your Pick MultiValue apps on iPhone, iPad and Android devices. AccuTerm Mobile provides industry-leading terminal emulation and includes functionality to integrate features such as browser, email and phone into your legacy applications. Users can take advantage of both SSH and telnet connectivity, allowing you to connect to any Linux, Unix or AIX system on the go. AccuTerm Mobile version 1.0.9 is available for $9.99 per user on the iTunes App Store and Android Google Play Store.
AccuTerm Mobile available for bulk purchase through the Apple Volume Purchase Program Sign up at www.apple.com/business/vpp/ and procure all the AccuTerm Mobile licenses for your entire team at once. From here you can distribute and control your AccuTerm Mobile licenses. Contact our AccuTerm team at firstname.lastname@example.org to learn about Mobile Device Management to take your volume license administration even further.
AccuTerm on Internet Explorer and FireFox AccuTerm Cloud is the fastest way to web-enable your MultiValue, Unix, AIX or Linux applications. AccuTerm Cloud is designed to provide you with simplified access to your host system through popular web browsers, including Internet Explorer and Firefox. Using a browser plug-in, AccuTerm Cloud includes Secure Shell (SSH), AccuTerm GUI and a server license for unlimited users.
AccuTerm on Mac Did you know that you can run AccuTerm on Mac with CrossOver? The CrossOver Software Installer can automatically download and install AccuTerm 7, leaving the familiar AccuTerm 7 icon on your Mac desktop. Available for just $39.95, CrossOver doesn’t have the overhead of the Windows operating system like a virtual machine, which means that Windows programs run at native speed and you don’t need to purchase a Windows license. Try it for free at: www.codeweavers.com
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W I NTER 2016
What is OpenQM? OpenQM (commonly referred to as “QM”) is considered a “NoSQL” product, but unlike most NoSQL databases, it is cost effective, feature rich, and ideally suited for big data. In addition to being offered in a commercial version, QM is also available in an open-source version under the General Public License for use by developers who wish to explore ideas that might be incorporated into the commercial version. Following the standard MultiValue (MV) model, QM contains a managed application environment, making it highly compatible across many different databases.
What are the benefits of QM? QM offers a high-performance environment with an extremely efficient footprint—at a fraction of the cost of other MV databases. And while maintenance costs from other MV players are increasing, Zumasys now provides QM maintenance for a very attractive price. In fact, with QM, you can reduce your total cost of ownership by up to 20% compared to other MV database products.
How does QM simplify web development? QM makes it easy to interface from the web to your database with a wide range of APIs, including .Net, Java, C, C++, PHP and iOS.
What’s new with QM? Simple and efficient auto-resizing. Depending on how active your current MV system is, you may have to allocate a
weekend every couple of months to resize your files to make them efficient. QM eliminates this need using auto-resizing features built into the database. There is minimal impact on performance, so you’ll never have to worry about downtime, maintenance windows, or slow-down due to resizing. Object-oriented programming. Object-oriented programming in Pick Basic is 100% unique to QM, allowing non-Pick programmers to use their object-oriented programming techniques and advantages in QM. This is particularly helpful for recent programming graduates who may be most familiar with object-oriented programming languages.
What are the primary use cases for QM? QM is a prime use case for any company requiring a powerful, inexpensive, virtually maintenance-free database solution. QM is supported by a large network of developers, consultants, value added resellers (VARs) and independent software vendors that provide ERP systems and vertical applications to a variety of specialized markets, including distribution, manufacturing, automotive, financial services and more.
Who will get the biggest benefit from using QM?
International compatibility with UTF-8. With support for UTF-8, QM allows you to seamlessly integrate with other languages to ensure that your data can flow across geographies. This feature is built right into QM.
End users and software developers will benefit from significantly reduced maintenance costs with QM that are substantial. Often you can save enough in one year to cover the cost of migrating existing users to QM.
What is Zumasys’ relationship to QM?
What does the future hold for QM?
In 2015, QM announced a partnership with Zumasys to provide worldwide distribution, create a comprehensive telephone support/maintenance program, and enable multi-tenancy for QM on the Zumasys Cloud. The Zumasys Cloud allows customers to quickly provision QM servers and benefit from a convenient, affordable monthly fee for the database, operating system and underlying infrastructure. QM also comes bundled with a fully functional version of AccuTerm 7, a powerful remote access and GUI tool for MultiValue, which is also owned by Zumasys.
QM is a rapidly-evolving product with new features being added weekly. The product architect of QM, Martin Phillips, listens carefully to its users, evaluates market trends, and continually watches the latest technological developments in the database market to mold QM into a better MV database. Working together, Zumasys and Martin are adding requested functionality and we invite you to test drive QM for yourself to see what all of the excitement is about.
Download a free copy today: www.openqm-zumasys.com 23
W I NTER 2016
What is jBASE? jBASE is a database and a set of programs and libraries that allows normal MultiValue (MV) applications to become native Windows, Unix or Linux programs. All of the traditional MV features are supported, including BASIC, Proc, Paragraph, Query and Dictionaries (Pick and Prime style). Developers can continue to develop using traditional MV languages and data or choose to develop in new languages. They can choose whether data should be stored in traditional high-performance MV files or in virtually any other database, such as SQL Server, Oracle, DB2 or modern object data stores and noSQL databases.
What are the benefits of jBASE? Because existing MV apps are converted to native executables and shared objects, they run fast and take advantage of the latest compiler optimizations available for Windows, Unix and Linux platforms. Flexible licensing models support costeffective application deployment for traditional character-based applications and include models suited for efficient deployment of web and graphical-based applications. A key differentiator is that jBASE architecture tends to make sense to technical hires who may not have prior MV experience. jBASE organizes itself much like other mainstream applications, with full support for pathing and threading. Because it is native, business objects created in jBASE, even those based on legacy code, can be wrapped with other languages. jBASE is a platform that respects the investments made in custombuilt legacy apps while allowing non-MV programmers to build next-generation applications using the latest design tools and methods.
jBASE also has one of the lowest support and maintenance costs among enterpriselevel MV databases.
How does jBASE simplify web development? Native architecture is a large step towards allowing a variety of methods to connect with web-based development systems, languages and frameworks. In addition, jBASE Remote Connectivity Server (jRCS) provides powerful and flexible pre-built wrappers for common development environments including Microsoft and Java.
Who will get the biggest benefit from using jBASE? Users of proven MV applications that are looking to move to GUI, cloud or SaaS and have the desire to hire additional developers who may not necessarily have MV experience.
What’s new with jBASE? Program flow diagramming. This new feature of the jBASE BASIC compiler allows for the automatic generation of program flow diagrams. Spool to anything. We’ve revved up the jBASE spooler with new features and hooks, including a feature enhancement that spools direct to PDF, spreadsheets, emails – you name it. Case insensitivity. Migrating to jBASE just became easier. jBASE now supports case insensitive applications. From files to queries to commands, they all can be run by simply turning on the jBASE case insensitive switch. MultiValue Dashboard. Zumasys has ported the MultiValue Dashboard to jBASE and is now bundling a free single user copy of this popular software, which allows you to create powerful dashboards and browser-based presentations of data using traditional Pick programming techniques.
Does jBASE support internationalization? jBASE supports UTF-8 based on the common ICS libraries. This isn’t just the ability to store multi-byte characters in a jBASE database, but it extends fully into locale support, proper sorting/ collation based on standard collation rules and BASIC functions and user exits. jBASE has been proven in hundreds of internationalized applications in recent years. If you need internationalization, you need to look at jBASE.
Who actually controls jBASE? In 2015, Zumasys purchased the jBASE intellectual property and development from Temenos, as well as jBASE sales and support from MPower1. Zumasys now controls and markets jBASE internationally with full time developers located in England and North America. jBASE interested us not just because of its worldwide install-base of loyal customers but also because it is a technology that will utilize the Zumasys Cloud to help those customers move to a SaaS business model. We can serve up MV applications running on a multi-tenanted database architecture with unrivaled price and performance and include unique features such as browserbased access.
What does the future hold for jBASE? Being a native architecture, the future for jBASE is bright. Advancements in technology outside of jBASE tend to benefit jBASE simply because it has a native architecture. This leaves our engineers with time to focus on internal feature and functions and leave other work such as performance tuning and connectivity to vendors of operating systems.
To learn more, email email@example.com 25
NetApp Offers 3X Performance Guarantee on All-Flash Workloads NetApp and Zumasys have partnered to provide a special offer for buyers of select NetAppÂŽ all-flash systems, with a guaranteed* 3X increase in enterprise database performance compared to that of traditional, non-flash disk-based systems. When customers purchase a NetApp AFF8080 or NetApp EF560 system, the company guarantees that select Microsoft SQL Server and Oracle database applications can achieve 3X more IOPS at one-millisecond latency. If customers do not see the 3X performance improvement, NetApp will provide them with up to two days of professional optimization services at no cost.
for more information on NetAppâ€™s all-flash storage solutions.
*The offer is available in the United States and Canada now. Customers must complete their purchase by April 29, 2016, with implementation performed by NetApp or Zumasys.
Zumasys Leadership Team Paul Giobbi President Jennifer McGraw Chief Operating Officer
Corey Luckow Vice President
Andy Takacs Chief Technology Officer
About Zumasys Zumasys has consistently been one of the fastest-growing companies in the US, appearing on the Inc. 5000 Fastest-Growing Private Companies list seven times. Over the course of 15 years, Zumasys has grown into a $25 million dollar leading provider of cloud computing solutions for business-critical software applications and ERP systems. Led by Paul Giobbi, president and co-founder, Zumasys has maintained a relentless focus on culture and social responsibility. Employee programs, such as the Zumasys International Travel Incentive and Happyness Is a Choice, have garnered Zumasys numerous awards and nominations, including: • ComputerWorld's 100 Best Places to Work in IT (2015) • Orange County Business Journal's Best Places to Work (2012-2015) • Orange County Register: Top Workplaces (2013-2015) In 2013, the Orange County Register also awarded Zumasys President Paul Giobbi the Leadership Medallion Award and named Zumasys #1 in Social Responsibility. Paul started his career at age 11 in a San Diego-based family business that produced tradeshows and magazines for the midrange computing market. By 30, he built a successful division
at Jones Business Systems (JBS) in Houston, which became the largest distributor for Pick Systems (acquired by Rocket Software). In 2000, Paul and his partner, the late Joseph Cupp, split from JBS to form Zumasys. Paul soon saw an opportunity to drive higher value for customers in the niche of hosting custom applications and legacy systems. In 2006, the Zumasys Cloud was launched. Now in its fifth generation, the Zumasys Cloud platform is hosted out of the 2.4-million-square-foot SUPERNAP data center in Las Vegas. In 2015, Zumasys acquired jBASE, a powerful database that allows customers to preserve decades of custom MultiValue programs without a restrictive legacy virtual machine. This means applications take full advantage of the modern features found in the underlying operating system. Named after the Aztec emperor Montezuma, who was forced to confront the "new world," Zumasys' mission is to help companies preserve their applications and historical IT investments as they move to embrace new technologies such as cloud computing and software as a service. Zumasys is focused on providing the finest customer experience in the industry, with personalized support from passionate employees who are working for more than the bottom line. 27
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