__MAIN_TEXT__

Page 1

ISSUE 4 « WINTER 2014

SECRET TO BECOMING A GREAT

THE

PLACE TO WORK

TECH TIPS

SETTING UP NETAPP CLUSTERED DATA ONTAP

CITRIX

SHAWN ACHOR KEYNOTES

ZUMAPALOOZA 2014

THE YEAR OF VDI

5 HOT PRODUCTS SELECTED BY ZUMASYS ENGINEERS

Zumasys Technology Solutions Newsletter


AWARDS & RECOGNITION

5

th

APPEARANCE ON THE INC. 5000 LIST OF AMERICA’S FASTEST GROWING PRIVATE COMPANIES

2

nd

NAMED TO THE CRN 2013 SOLUTION PROVIDER 500

1 2

VOTED

# #

2

|

E L E VAT E

W I N T ER 2014

APPEARANCE ON THE ORANGE COUNTY BUSINESS JOURNAL’S BEST PLACES TO WORK IN ORANGE COUNTY, CALIFORNIA

SMALL COMPANY FOR

SOCIAL RESPONSIBILITY SMALL COMPANY IN

TOP WORK PLACES

PRESIDENT PAUL GIOBBI RECEIVED THE TOP WORKPLACES LEADERSHIP-SMALL COMPANY MEDALLION AWARD


BY THE CUSTOMER SATISFACTION

96.3%

ZUMASYS CELEBRATED THE ADDITION OF ITS

2,000th

9.4

ZUMASYS NOW SUPPORTS CUSTOMERS IN

48

U.S. STATES

CUSTOMER IN 2013

NET PROMOTER SCORE

Would you refer the Zumasys Cloud to a friend or colleague?

CUSTOMERS NOW SPAN 5 COUNTRIES INCLUDING CANADA, MEXICO, GERMANY AND CHINA

EMPLOYEE STATS

20%+

OF THE TEAM WORKS OUT OF STATE

16 COUNTRIES VISITED VIA ZUMASYS‘

NOTABLE CERTIFICATIONS

30% OF ZUMASYS’

25

19

17

15

13

5

EMPLOYEES ARE WOMEN

67% BORN IN THE

INTERNATIONAL TRAVEL INCENTIVE AUSTRALIA BALI CHINA ECUADOR ENGLAND FRANCE GREECE IRELAND

ITALY MONACO PERU PORTUGAL SCOTLAND SOUTH AFRICA SPAIN THAILAND

ABOUT ZUMASYS More than just a technology company, Zumasys is a cloud computing leader and relationship builder. We are committed to helping companies of every size achieve performance, reliability, and scalability for their business-critical applications in the cloud. With 13 years of experience helping companies modernize their legacy applications and a 7-year head start in the cloud, our combined expertise in cloud computing, IT infrastructure, and software development is unmatched in the industry. Monthly cloud contracts mean that we must constantly earn our customers’ business—month by month, day by day. We do this by providing the highest quality service and building lasting relationships with our customers that are based on transparency and trust. We take the time to listen to our customers, helping them develop and implement cloud strategies that are unique to their business needs. Our peoplefirst approach to technology has contributed to our steady growth and consistent recognition as one of the best places to work in Orange County. With Zumasys, you get access to the industry’s best technologies with in-house, personalized support from a team of experts dedicated to your success. Zumasys, Inc. | 9245 Research Drive, Irvine, CA 92618 | 866-ZUMASYS | sales@zumasys.com

3


Accelerate Your Business with the #1 Storage Operating System NetApp clustered Data ONTAP offers an unprecedented level of IT agility, so that your business can respond quickly and effectively to whatever changes come your way. Deliver new services, projects, and capacity faster and easier with the only storage platform that meets the demanding requirements of virtualized infrastructure, scale-out NAS, and enterprise applications. Take the next step in your data center transformation by choosing clustered Data ONTAP as your software defined storage foundation. Learn more at netapp.com/dataontap.

Agili t

y

Want to learn more about clustered Data ONTAP? Contact the Zumasys Sales Team at 866-ZUMASYS or sales@zumasys.com. For more information, visit www.netapp.com or www.zumasys.com. ©2014 NetApp. All rights reserved. NetApp, the NetApp logo and Data ONTAP are trademarks or registered trademarks of NetApp, Inc., in the United States and/or other countries. Source: NetApp internal estimates, March 2013: VNX, VNXe, Celerra NS can run any of Flare and Dart Operating Systems. Contribution of these products to the OS share has been estimated based on the proportion of NAS and SAN installations in these products (NAS – Dart; SAN – Flare).

4

|

E L E VAT E

W I N T ER 2014


As you read the latest edition of Elevate Magazine, the entire Zumasys team will be in Las Vegas hosting more than 400 of our customers at Zumapalooza 2014, our bi-annual Customer Solutions Summit. What started as a small user conference at a DoubleTree Hotel in 2005 has grown into a polished technology education event at a five-star resort that many in the industry look forward to each year. Zumapalooza has become a huge part of Zumasys’ personality as a company, and we take great pride in the content our engineers prepare for our customers. We hope you will make plans to join us next year at Zumapalooza 2015, the 10th anniversary of this amazing event. 2013 was another busy year of growth for Zumasys. Our headcount increased by nearly 40% as we used our vibrant culture to recruit some amazing new talent. Our software development revenue increased by 43.9% and our Cloud Computing revenue increased by 60.4%. Additionally, we successfully completed Project Montezuma, the migration of all production Cloud environments to the SuperNAP Data Center in Las Vegas. This was the largest project in the history of our company, and our Cloud customers are benefiting from the performance of our 5th generation platform, which now runs exclusively on Cisco’s UCS blade server technology. As we move into 2014, we are excited about several new technologies that you will want to explore:

AUTOMATION OF IT SERVICES Monitoring software has been around for years, but a new breed of process automation software is shaking up IT. Solutions like LabTech Software, which we use in the Zumasys Cloud, provide automatic resolutions to common help desk problems, dramatically improving efficiency. VMware’s vCloud Automation Center and AppSense further assist in automating the delivery of IT services.

CONVERGED INFRASTRUCTURE By merging servers, data storage and networking into a single optimized virtual computing solution, Converged Infrastructure solutions like FlexPod (co-developed by NetApp and Cisco) are drastically cutting management cost for companies with virtualized infrastructures.

CLOUD IS TO THE APPLICATION WHAT VIRTUALIZATION WAS TO THE SERVER NetApp blogger Tim Waldron put it well when he said, “Cloud is more a business model shift than a technical shift. If you go back to the Virtualization craze of the 2000s, Server Virtualization was an excellent tool to drive up utilization of capital assets…virtualization, while amazingly transformative and something which Cloud is built upon, did not fundamentally change the way IT services are consumed, paid for or sold.” More and more, Cloud is becoming a business decision and we continue to embrace the new paradigm as CFOs & CEOs get involved in this important IT discussion. We continue to focus on showing our customers a logical and phased path to the Cloud for all of their applications—most importantly their mission critical ERP systems and legacy software. Thank you for your continued partnership. Enjoy Elevate, and if there is anything we can do to serve you or your company better, please feel free to contact me personally at the email address below. Sincerely,

Paul Giobbi, President

paulg@zumasys.com 5


DIARY OF A CLOUD USER Tell us about your company. KATE: JV Smith Companies is a large

vertically integrated grower and processor specializing in quality fresh produce. Our family-owned business operates growing, packing, processing and shipping operations in Arizona, California, Colorado, and Mexico. The JV Smith family is made up of a diverse mix of companies which include JV Farms, JV Farms Organic, Southern Colorado Farms, Skyline Potato, Skyview Cooling Company, Fresh Innovations, and Agricola El Toro.

How important is technology to your business? KATE: In the produce industry, technology

is extremely important. Everything we do revolves around using a diverse array of systems to capture, analyze, and share information. Before we moved to the cloud, we were running our applications and systems in a server room, or as I like to call it, our “server closet.” We are headquartered in Yuma, Arizona, which is an area prone to strong monsoon storms and power outages— some of which can last for several hours. Downtime like that created major challenges for our business. When everything was on site, a power outage at our main office impacted most of our operations. Not having access to email was probably the biggest issue. We rely heavily on email to communicate with our customers for orders and shipments. And because we transport product from our Mexico operation to the US, we have to be able to communicate electronically with our brokers to get the trucks across the border. Downtime also affected our cooler operations’ ability to load and ship product if they could not access our Famous shipping software.

6

|

E L E VAT E

W I N T ER 2014

WE RECENTLY SAT DOWN WITH KATE AGOITIA, DIRECTOR OF IT FOR JV SMITH COMPANIES, TO ASK ABOUT HER EXPERIENCE MOVING TO THE ZUMASYS CLOUD.


our staff and management team understood the concept of cloud computing and what it meant for our company. So we took our team to Las Vegas to meet with Zumasys and tour the SuperNAP. Once they saw what it meant to be in the cloud—to physically see what the cloud was and where our data would live—they were behind it 100%. So we went for it. We started on the migration in May of 2013. We worked closely with Zumasys’ project managers to analyze what we were running and figure out the steps to get us from point A to point B. Zumasys brought in additional swing equipment so we actually pushed everybody locally over to the cloud before we moved it all to their data center in Las Vegas. We made the move to the cloud on August 2, 2013. The transition to bring everything up in Vegas was super smooth because we had already been running in the cloud locally.

Prior to moving to the cloud, what were your objections to cloud computing? KATE: I was definitely hesitant about moving to the cloud. First and foremost, I needed to be sure that all of our applications were going to work in a Citrix environment. For years, they had worked well running on local desktops, but I needed to be 100% sure that every single one of our business-critical applications would run in the cloud. When we first started talking to Zumasys about moving to the cloud five years ago, cloud computing was still fairly new. We knew that we wanted to work with Zumasys, but we decided to keep everything local in our own data center. From there we were able to virtualize our environment and build the base for what would become “our cloud.”

Why did you finally decide to move your data and applications to the Zumasys cloud? KATE: We were growing out of our server space and running old versions of desktop applications, so we needed more storage and we needed to buy new software licenses. It just didn’t make sense to make the investment to refresh our existing environment knowing that our business was becoming increasingly dependent on 24/7 uptime. I had been to Zumapalooza and toured the SuperNAP, and I knew that Zumasys had really built a strong cloud environment. I was confident they would know what it would take to migrate our infrastructure and applications onto their platform. I was sold, but it was important that

How has moving to the Zumasys cloud impacted your business? KATE: Here’s my favorite story: On August 22, three weeks after we migrated over to the Zumasys cloud, I was flying back from our JV Farms Organic operation in Salinas, California, when the Yuma area was hit with a horrendous monsoon. It was so bad that we couldn’t even land in Yuma, so we were rerouted to the Imperial Valley to wait out the storm. I was getting constant email alerts that the power in the office was out, and I started panicking. In the past, I would have had a very short window of time to remote in and start shutting down critical infrastructure. I instinctively went into action mode, and then it dawned on me: my email is still working. I sent an email off to management saying, “Guess what? The power is out in the office, but you’re still getting this email.” It was such a huge relief. For the first time in nine years, I realized this power outage wasn’t going to stop us from running our business. It was ok, we were in the cloud! So the uptime has really been a game changer for us. Having access to all the new desktop software has made our staff more productive. And now we have the added capability of accessing our cloud desktops any place, anywhere, anytime from almost any device. Prior to the migration, we made a concerted effort to educate and train our office staff about the cloud and their new “working environment.” We shut down Friday at 5 p.m. and everything was up and running in the data center by Saturday night. I remember getting here early on Monday morning and noticing how quiet it was. I was expecting there to be issues or problems. But there weren’t any. People were working, applications were running, and data was flowing! Yay cloud!!

JV SMITH COMPANIES: PRODUCE FOR A HEALTHIER TOMORROW At Zumasys, we like working with companies who have a story to tell and companies who are really working for more than just the bottom line. JV Smith Companies is one of those companies. They are making a difference in their community through educational programs that are helping children lead healthier lives. They spend a lot of time at schools, building gardens with students and spreading knowledge about growing and eating healthy foods. To help reinforce that knowledge at home, JV Smith Companies has sponsored Power PLAY’te, a kid-friendly paper plate that is sectioned off for each of the five food groups. This bright plate is a fun and educational way for kids to learn more about healthy eating and increase awareness about making good food choices at every meal. The Power PLAY’te program also includes a full educational package that highlights a vegetable each week at school cafeterias. Along with the vegetable of the week, there is a series of fun educational classroom instruction for each one. Learn more about Power PLAY’te at www.powerplayte.com 7


Your phone system is a revenue source. Treat it like one.

MARKETING APPLICATION

INTELLIGENCE

INTEGRATION SALES & SERVICE

ENABLEMENT

Unified Communications as a Service is a strategic tool that empowers your business and enables your staff. It pays to integrate your phones with business apps like Salesforce.com and to put enterprise-quality voice onto the mobile devices your teams prefer. 8

|

E L E VAT E

W I N T ER 2014

LEARN HOW LEARN HOWAT

“VOICE INTHE THE CLOUD” "VOICE IN CLOUD" Session Zumapalooza withatRob Ferrer 2014

Or Zumapalooza contact us at-866-ZUMASYS Feb. 25 or sales@zumasys.com check agenda for full details


HYPERVISOR SPECIALIZATION Historically, the hypervisor is something that has been an epic disruption to the market. Today, it powers a majority of IT. Just a short while ago, this was a generic term that was virtually exclusive to VMware. But recently, the stronghold VMware had on the hypervisor market has been eroded by competitors like Microsoft, Citrix, and Red Hat.

THE HOTTEST TECHNOLOGY TRENDS OF 2014 AS WE ALL START TO PUT OUR HEADS DOWN AND REALLY BUILD MOMENTUM FOR 2014, IT’S IMPORTANT TO KEEP AN EYE ON WHAT’S COMING DOWN THE TECHNOLOGY PIPELINE IN THE NEAR FUTURE. HERE’S A LOOK AT SOME OF THE TRENDS THAT I WOULD EXPECT TO SEE IN THE COMING YEAR.

Starting this year, I think we will see each of these hypervisor vendors start to carve out a niche. Take Citrix, for example. With the latest release of XenServer 6.2 and XenDesktop 7.1, Citrix has introduced shared GPU acceleration to the virtual machine, which is supported all the way from the hardware to the hypervisor to the desktop. Will the other players figure out how to match Citrix in 3D accelerated desktops? Maybe, but it is unlikely the other vendors will change their focus. Microsoft will continue to leverage their existing Windows Server platform with tools like System Center and PowerShell to create a compelling case for staying ”in-house.” Red Hat will go all in on the F/OSS crowd, extending and improving KVM while also being the top contributor to the OpenStack project. Meanwhile, VMware will keep trying to stay at the top of the class, leveraging their years of experience and market dominance.

THE RISE OF THE MULTI-HYPERVISOR MANAGER For years, IT departments have been searching for a single virtualization platform that meets their needs and conforms to the rest of the infrastructure around it. The multi-hypervisor manager (MHM) will come to prominence because the specialty needs of the application or service will soon outweigh that desire. While

MHM is already happening in the industry, adoption is limited because IT organizations don’t feel pressured to use it. Microsoft, VMware, Cisco, and others all have products that allow for a single management and interaction console, allowing organizations to consolidate both their internal and external IT resources. These tools are all designed to enable the full vision of the hybrid cloud—transparent management of internal IT servers, hypervisors, and cloud assets. IT organizations will need the ability to manipulate, deploy, and control business applications wherever they are, yet they may have little to no control over the infrastructure they depend on. In 2014, organizations will begin to adopt MHM to address this challenge.

FLASH EVERYTHING The introduction that flash technology is having on IT today is staggering, and we are only at the beginning stages of its full impact. Consider that flash technology today is delivering 20 to 30 times the performance of the media it is trying to replace, and you have one of the most radical changes in the physical layer of IT in history. Right now we only consider flash when it is deemed absolutely necessary, such as a specific workload with extremely low latency demands. In those types of scenarios it is more cost effective to accelerate with SSD drives instead of a higher quantity of traditional disks. This year it is very likely that we see a shift to a flash-first mindset where we put some type of flash technology in front of all workloads by default.

THE TAKEAWAY The important takeaway is something you already know: technology is always changing. What was once bleeding edge will soon become commonplace, and while that might not have an impact on you today, it might in a year or more. I’m excited to see what this next year has in store—which startup comes out of hiding ready to shake things up and what the current leaders of technology do to find focus or create disruption. Any way you look at it, things are bound to change in a big way in 2014.

Andy Takacs, CTO andyt@zumasys.com

9


COMPANY CULTURE

TO BECOMING A GREAT PLACE TO WORK BY PAUL GIOBBI In the highly competitive tech industry, it’s not OK to be average—you have to be great. You have to be great with your clients, and you have to be a great place to work. So beyond the standard game rooms, perks, and benefits, what can you do to create a culture where employees are passionate about what they do and love coming to work? Get out of the way For us the recipe has been very simple: hire right, connect people to a deeper purpose, and then get out of the way. We strive to keep the structure within the organization as minimal and nimble as possible. We explain the big picture, communicate where we want the company to go, and we ask our people to make it happen any way they want. It’s a difficult strategy for any CEO, but the benefits far outweigh the risks. Here are four steps you can take to help your people create success for themselves and your business.

“HE WHO HAS A WHY TO LIVE FOR CAN BEAR ALMOST ANY HOW.” – Friedrich Nietzsche

10

|

E L E VAT E

W I N TER 2014


4 STEPS TO MAKE YOUR WORKPLACE GREAT

1 | Hire the right people

3 | Invest in culture

Being told, “Go run your own show,” doesn’t work for everyone. If you want to have a team that is capable of managing themselves and achieving goals, the first step is to go out and find the right people.

Culture is one of the keys to successful self-management. People want to feel that they are doing more than just filling a seat. Demonstrating an authentic commitment to the growth and well-being of your employees gives them a reason to reciprocate. Our people reciprocate daily by evolving their trade and continually exceeding the expectations of our clients.

To this day, I try to conduct a personal interview with all final candidates. By the time they get to me, they’ve already proven their capability. I am there to look for grit and determination. So as part of the interview process, I get to ask each candidate to answer some pretty personal questions. My favorite question is, “What is the biggest obstacle that you have overcome in your life?” As they think about their response, I often share my own story. I explain how after my parents divorced, I paid some teenagers in the neighborhood five dollars to drive me 30 miles to start a new life with my father. At only 11 years old, that became a defining moment for me.

One of the unique things that we do to connect our people directly to the success of our company and our clients is to ask each of our employees to join us at our bi-annual customer solutions conference, Zumapalooza. Zumapalooza is a three-day event that brings together our clients, partners, and employees to learn about the latest technology innovations in the industry.

I find that sharing something about myself helps people—the right people, at least—open up and reveal their intrinsic drivers and motivators. Hiring people who are self-aware, honest, and passionate is essential to the success of our hands-off management approach.

Of course it is hugely beneficial for our clients, who come to learn and meet the people who actually manage their data and applications. But it’s also beneficial for our employees—everyone from our engineers to our accounting team—who get to connect with our clients on a personal level. The experience has been transformative. By connecting each of our employees personally to our customers and vendors, we have seen improvements in employee satisfaction and collaboration.

2 | Trust your employees completely

4 | Find the purpose in your work

It can be a challenge to let your people have free reign. You have to trust that you have hired the right person for the job and that they care enough about their success and the success of the company to do that job exceptionally well.

Steps 1-3 came naturally to us. We had an awesome recruiting machine, we were good at granting trust, and we made significant investments in our employees. But as we grew, I realized that something was missing.

One of the keys to granting unconditional trust is to set expectations right away. For example, we tell everyone who we bring onboard, “Don’t think that just because we have all of these fun parties and amazing culture that you won’t be expected to work hard. You’re going to work extremely hard.” Set expectations early and your people will follow the examples set by their peers.

We needed to find the “why” in our work. If people are pulling for something greater, they’ll draw on all their personal strength to push themselves in new ways. So in 2012, Zumasys pledged to donate 1% of our revenue to nonprofit organizations nominated and selected by our employees. Since then, we’ve given away nearly $500,000 to these nominated charities, and we are well on our way to achieving our goal of donating $1 million to nonprofit organizations by 2015. Our employees love it because they know that they’re working for more than just the bottom line. Our clients like it because they know that 1% of their technology purchase is going to a good cause.

The team will sniff out the people that aren’t working hard. Some may call it management by mob, but I like to think of it more like an immune response to illness. Of course, when it goes wrong, it can go spectacularly wrong. Entrepreneurial lore is full of epic train wrecks like that. But they are few and far between. More often than not, the expected value of trust will be hugely positive.

There’s no way to force your company into becoming a great place to work. We’ve all tried it. Instead, create the right conditions for your employees to feel empowered and passionate about what they do, and they will be the ones creating the workplace that they love coming to each day.

I AM ZUMASYS

Give them a “why,” and they’ll figure out the “how.”

11


3 Tips for a Smooth Clustered Data ONTAP Installation RYAN BEATY NetApp has been making waves recently with the latest release of its #1 storage operating system: clustered Data ONTAP (cDOT). cDOT offers a long list of new features and groundbreaking benefits like non-stop operations, lower total cost of ownership, and seamless scalability.

Infrastructure Practice Manager ryanb@zumasys.com

The cDOT architecture is completely different from the architecture of Data ONTAP 7-mode, so it requires a different approach to installation. While NetApp’s competitors like to tell their clients that this makes cDOT more complex, I am here to tell you that with the right planning, a cDOT installation is no different from other installations and the benefits make the up-front effort well worth it.

VLANs: A typical cDOT system will use quite a few VLANs and IP addresses. Traditional 7-mode systems will have around 3 VLANs (production, iSCSI, and NFS), whereas cDOT systems will have 5 VLANs (management, production, iSCSI, NFS, and SnapMirror). With cDOT, the management VLAN is pretty much required. On top of the added VLANs, you’ll be using a lot more IP addresses than you would with traditional 7-mode systems, so be prepared. Each SVM will require a management IP address, as well as block (iSCSI) and/or file (CIFS, NFS) IP addresses. For example, a 7-mode system running CIFS, iSCSI, NFS, and Service Processor will have five IP addresses per controller. That same setup will require around 14 IP addresses with cDOT. Making sure you have enough IP addresses in a block is going to be extremely helpful during deployment.

Most of the rumors of cDOT’s complexity come from people who don’t know the product well and who don’t have much hands-on experience with installations. As one of the first 50 Cluster-Mode Partner PS and SE Specialists, I’ve spent a lot of time with this new OS. Here are my tips for ensuring a smooth cDOT deployment.

1 | Practice on the Clustered Data ONTAP Simulator The NetApp Simulator is by far the best tool you can use to hone your cDOT skills. The simulator will prepare you for the new command line interface (CLI), naming conventions, networking/VLANs/IP addresses, disk usage and ownership, and Storage Virtual Machines (SVM). It will also help you understand best practices options, such as AutoSupport settings, job scheduling, alerts, and network failover groups. Here are a few things you’re going to want to play with as you use the simulators:

SVMs: SVMs are another import factor to consider when you are designing cDOT systems. I prefer to keep my storage protocols on one SVM and my CIFS on a separate SVM because it gives me extra protection in case of a disaster. This gives me the option to fail over just my CIFS workload or both CIFS and storage.

New CLI: The new CLI is very different from the traditional Data ONTAP systems operating in 7-mode. However, it is also vastly improved, with some new useful features such as tab completion and a hierarchy structure. Some of the commands are similar to those in 7-mode, but a majority have been changed completely. My advice is to play around in the CLI and get familiar with it.

This might seem logical, but it’s easily overlooked due to the work involved in creating the list. Ask yourself how you would setup a 7-mode system and create a checklist if you don’t already have one. Now take that checklist and do the same thing on the cDOT system. You’ll find out that some of the things you did on 7-mode are completely different with cDOT, but they are still there. Some things might be node specific or system wide, you just have to find where they are. Once you complete this, make yourself a new checklist.

Naming Conventions: With cDOT, naming conventions are now more important than ever. To accommodate cDOT’s added complexity, your naming conventions should also include the node number or the Storage Virtual Machine (SVM). For example, a Logical Interface Group (LIF) could be named n01_svm01_nfs. This allows you to quickly see that the LIF is on Node01, for SVM01, and is used for NFS. Additionally, a volume could be named svm01_ds01, denoting a volume that lives on SVM01 named ds01. It doesn’t really matter what your naming convention is; what’s important is that you have one. Do yourself a favor and create a naming convention before you do your first deployment—it will make your life much easier. LIFs: LIFs are the biggest barriers to completely understanding how cDOT works. This became apparent to me when I spent some time talking with other NetApp engineers at NetApp Insight last October. It’s important to know what a LIF is, how LIFs work, and how you would design systems using LIFs. If you can get this part down in the simulators and on paper before even selling a cDOT system, you will be leaps and bounds ahead of the people who just have a “good idea” about what a LIF is. 12

|

E L E VAT E

W I N TER 2014

2 | Create a new checklist for cDOT installs

3 | Practice Practice makes perfect. Practice using your naming conventions, networking design, SVM layout, and checklist on new clusters. Once you’re done, destroy your cluster and start over. Repeat this process until your checklist is perfect and you feel that you have become proficient at manipulating and configuring cDOT. I promise that if you do these things prior to your first cDOT installation, you will have a more efficient installation and you will walk away thrilled with your deployment. Don’t let the learning curve discourage you from learning a new technology. When all is said and done, installing cDOT can actually be a lot of fun.

NetApp Quick Stats $6.3B Revenues | 13,000+ Employees | #1 Branded Storage OS


The Year of VDI LEON NGO Senior Systems Engineer leonn@zumasys.com

It’s the start of a new year, and many in the industry have declared 2014 to be “the year of VDI.” Remember when they said that about 2013? And 2012, 2011, and 2010? Despite proclamations from analysts and industry experts alike, VDI just hasn’t caught on in a big way yet with customers.

Up to 8 users supported per physical GPU depending on vGPU profiles.

Sure, there have been advancements that have made VDI easier for IT departments to deploy and manage. But when it comes to the success and adoption of VDI, it is user experience that matters most. Users demand performance, and VDI performance has been limited by insufficient IOPS in storage and graphics. But that’s all about to change.

Tackling the IOPS problem When it comes to supporting hundreds, if not thousands, of virtual desktops, the more IOPS you have the better. The enterprise-level storage needed to facilitate high IOPS on VDI, particularly with flashaccelerated storage, can be very expensive. This added cost makes VDI a tough sell if the cost per user to deploy VDI is two- to four-times more than buying a PC. In late 2012, Atlantis Computing released a product call Atlantis ILIO Diskless VDI to combat this issue. This product eliminated the need for storage by turning server RAM into usable storage for VDI, providing what they claimed to be 300+ IOPS per user. Not only was this much faster than the typical PC user experience, it was also much less expensive than a new storage system. Atlantis had solved two big problems for high-performance VDI: cost and IOPS. But without PCclass graphics capabilities, VDI was still underpowered for most highperformance workloads. That’s where NVIDIA came in.

NVIDIA Grid K1/K2: The missing piece for highperformance VDI Unlike PCs, virtual desktops do not have the dedicated hardware to process graphics, so rich graphics, video conferencing, and 3D rendering are pretty much impossible. The inability to deliver hardware-accelerated graphics drove many high-performance users away from VDI, especially those with CAD software workloads. For decades, NVIDIA has been a major player in the visual computing space, providing graphics processors for gamers and professionals alike. In Q3 of last year, NVIDIA introduced its GRID K1/K2 graphics boards. GRID boards enable virtualization of graphics processing units (GPUs) across multiple desktops—a major breakthrough for highperformance VDI.

With GRID, multiple virtual GPUs share a single NVIDIA GRID GPU (similar to the virtualization of CPUs). This allows direct GPU access from the desktop using native NVIDIA drivers without translation by the hypervisor. And with support for the latest version of Direct X and Open GL, GRID has earned top praise from leading highperformance customers—even CAD vendors such as Autodesk and AutoCAD. Currently, Citrix is the only company that can fully utilize this technology when deployed with XenServer and XenDesktop 7, but I expect this to become available to VMware in the near future.

2014: The Year of VDI There’s no doubt that VDI has made huge strides in the last two years, and it’s becoming apparent that VDI is not just a passing phase. With Atlantis solving the cost and performance issues, NVIDIA GRID is the final piece of the VDI puzzle. This is the beginning of a new era for VDI as it achieves the capabilities needed to leave its mark in today’s fastpaced, highly competitive business world. So while 2014 may be the year of VDI, it is really just the beginning.

Citrix Systems Quick Stats $2.9B Revenues | 8,000 Employees | Leader in Remote Access Software 13


DIARY OF A CLOUD USER

How important is technology to your business? MARK: We are a very technical and dynamic company, so we need robust systems and processes to support our global operations.

Out of our 220 employees, fewer than 10% are located in our corporate office. The balance of our employees work from home or in one of our nine field offices located around the world. Many of our employees are road warriors. Being a global company means our employees need 24/7 access to our data and systems.

IN THIS INTERVIEW, WE SIT DOWN WITH MARK COLEMAN, DIRECTOR OF INFORMATION SYSTEMS FOR ASTRO PAK, TO ASK ABOUT HIS EXPERIENCE MOVING TO THE ZUMASYS CLOUD. MARK COLEMAN Director of Information Systems

Tell us about your company. MARK: For over 50 years, Astro Pak has

been a leader in providing Passivation, Precision Cleaning and High-Purity Chemical Cleaning services for a wide variety of “cleanliness sensitive” critical systems and components. Many of our customers have external agencies that drive their cleaning requirements, such as the FDA, NASA and others. We service customers in such industries as Pharmaceutical, Biotechnology, Aerospace, Laser, Semiconductor, Water Treatment and more, including Industrial markets. Astro Pak deploys crews and equipment to go on site to customer facilities, as well as processing components, hardware and assemblies at one of our state-of-theart Cleanrooms or Shop locations. Over the last decade, we have doubled our business, with nine facilities across the U.S., and we perform work in international markets, such as Mexico, Canada, South and Central America, Asia, and Europe. We also have a division called SixLog, which offers on-site biological decontamination services and equipment sales for sterilizing rooms, spaces and equipment. 14

|

E L E VAT E

W I N TER 2014

Our business is also hugely scientific. In our field, if you want to be the best, you have to innovate. When it comes to IT, using the very best technologies available allows us to maintain flexibility and efficiency in our internal operations, which gives us a major competitive advantage. By employing cutting-edge technology to help us run our business, we can enable our employees to develop innovative new products and services to meet our customers’ expectations for excellence. Our ability to grow as a company is directly tied to the availability and flexibility of our IT infrastructure. We’ve been doubling our business every ten years, so we need to think far ahead and plan for that growth so we can seize opportunities as they come. .


Prior to moving to the cloud, what were your objections to cloud computing? MARK: Early on, we were interested in the cloud as a way to unify and streamline our business operations. But because we were on the leading edge of the cloud trend, there were still a lot of unknowns.

Internet connectivity and stability were our top priorities. We needed to provide our employees an experience that was at least as stable as their on-site environments. And with so many of our workers in remote offices, could we ensure a consistent internet connection to our resources in the cloud? Privacy and security were also big. Our users were not sure what being in the cloud meant to them. Many were afraid of losing control over their computer environments. We had a lot of users who were also concerned about making sure our data and environment would be securely partitioned from other users.

Cost-wise, Zumasys is a better deal than hosting the environment on site. We have more than 30 servers at Zumasys, and if we were to go out and buy them, it would cost us a fortune and they would be out of date almost immediately. We'd constantly be chasing current technology. If you're using Zumasys' Cloud platform, they are the ones absorbing the cost of upgrading the technology. In the five years that we've been in the Zumasys Cloud, they have refreshed their platform two to three times. Flexibility is another huge advantage of the Zumasys cloud. We are in the middle of upgrading our Great Plains accounting software. We needed a new server to install the latest version of the software and allow our accounting department to test it for a month or two before doing the actual upgrade. Within 24 hours, Zumasys spun up a new server for us. We pay for it through our monthly invoices, and when we are done, we can turn that server off and the fees go away. That’s an incredible amount of flexibility.

Naturally, cost was also a concern. I needed a solution that I could take to our executive management and say with conviction, “This is worth every penny.”

Why did you finally decide to move your data and applications to the Zumasys cloud? MARK: When we made the choice to move to the cloud, we started with seven potential vendors before narrowing them down to three.

One of the biggest challenges was our lack of in-house IT support. We needed to partner with a company that would not only provide basic help-desk support but also assist us with more complicated issues with our servers and infrastructure. When Zumasys took us on, we were sort of a special case. They really worked with us to meet our needs, and they beefed up their help desk to support customers like us that don’t have any in-house IT resources. Because we don’t have an IT department, we also needed a partner that could act as an extension of our team. So they had to be a good fit for us culturally. Zumasys has an amazing culture. They do a great job of listening to our concerns, fine-tuning things where they can, and trying to make it even better. They jump through hoops for us all the time.

How has moving to the Zumasys cloud impacted your business? MARK: Well, first let me just say that none of the issues we were

concerned with at the outset has turned out to be a problem. The availability of Zumasys’ cloud environment has been perfect, though we have had to make adjustments to our internet connections to make sure we don’t lose performance. We’ve also partnered with Verizon on the mobile side to implement their 4G LTE data service, which works really well with Citrix when our users are out and about.

ERIC NELSON Field Technician | Indianapolis

Any concerns about privacy or security became a non-issue pretty quickly. You log in, and you’ve got your own apps. There’s not a huge difference between your traditional computer environment and your Citrix environment. Zumasys also keeps their security technologies up to date with Fortinet firewalls and secure-multitenancy technologies from NetApp and VMware. 15


VMware Continues to Innovate Well Beyond Virtualization In the last year, VMware has made some important product announcements that have solidified its place as the clear frontrunner in virtualization. Whether you’re new to virtualization or you’ve been virtualized for years, there’s something in here for everyone.

Looking to virtualize but don’t know where to start? vSphere is VMware’s flagship product and the core of their virtualization ecosystem. With the announcement of vSphere 5.5, VMware has delivered various enhancements to existing features as well as some great new ones, demonstrating that VMware is really listening to customer needs and acting on a clear vision for the future. If you’re going to virtualize, this is your product. If you’re already running VMware vSphere, it’s a simple upgrade to take advantage of these new features: Streamlined vCenter Single Sign-On (SSO) – With vSphere 5.5, VMware has rebuilt vCenter SSO from the ground up, simplifying the SSO process for customers’ vSphere environments. vSphere 5.5 allows you to streamline your SSO implementation with a more stable, easy-to-use product. Increased Maximum VM Disk (VMDK) Size to 62TB – Remember the days when the maximum VMDK size was only 2TB? To add more space, you’d have to create multiple disks and connect them together to make a larger VMDK. That meant a long maintenance window and several hours of planning and work. vSphere 5.5 has increased the maximum VMDK size from 2TB to 62TB, allowing you to effortlessly scale your virtual disk without causing downtime or consuming additional IT resources. Now increasing VMDK size is as simple as right clicking your VM and adding more space. While you will still need adequate physical disk space on the back end to support your virtual storage, this new feature of vSphere 5.5 could save you countless hours of work. Enhanced vSphere Web Client – If you’re like me, change can be difficult. Moving from a local interface like the VMware vSphere Client (now referred to as the C# Client) to the vSphere Web Client was a big transition for most people, and it came with a significant learning curve. If you are one of those customers that is holding tight to your vSphere Client installed on a Windows system (no judgment), VMware has beefed up the vSphere Web Client to help you loosen your grip. The Web Client in vSphere 5.5 now includes drag-and-drop functionality, the ability to filter display results, and a recent items list to help you quickly access the areas you use most frequently. The new Web Client is becoming far more similar to the original local client version, which makes the transition much smoother and easier to manage.

VMware Quick Stats $5B Revenues | 14,000 Employees | #1 Virtualization Supplier 16

|

E L E VAT E

W I N TER 2014

JOE KASAL Virtualization Practice Manager josephk@zumasys.com

Other Recent VMware News VMware to Acquire AirWatch to Manage and Protect Mobile Devices New VirtualSAN (VSAN) Creates Buzz Around Hyperconverged Infrastructure VMware Launches Public Cloud to Compete with Amazon Web Services VMware NSX Shakes Up Market by Providing Fully Functional Network in Software Container

Want to Learn More? VMware continues to maintain its status as one of the premier pioneers in cloud computing innovation, even as competition in the cloud computing marketplace intensifies. Zumasys is proud to be a VMware Premier Service Provider and a VMware Enterprise Solutions Provider. We take pride in educating our customers on VMware’s products as they continue to evolve. If you have questions, feel free to email Joe Kasal at the address above or contact sales@zumasys.com.


Want to save your company time and money by automating manual processes? vCloud Automation Center (vCAC) is expanding automation in the virtual data center. By taking the idea of self-provisioning and automation a step further, vCAC has become a leader at the forefront of automating the once arduous processes of managing a data center. With vCAC, you can enable simple self-service provisioning for your end users while still maintaining control of your configurations and company policies. vCAC spans multiple technologies and platforms, such as VMware vCloud Director and vSphere, Citrix Xen Server, Microsoft Hyper-V, and Red Hat KVM. This is a huge benefit if you’re running multiple virtualization technologies. Once you’ve configured your server templates, optional add-on software, and policies, your end users can build servers straight from a catalog. It’s as easy as shopping online.

Searching for a way to manage your virtualized environment more effectively? No longer do your users need to call tech support to add disk space, create or delete a server, or otherwise manipulate their VMs. The vCloud Director portal gives them the tools to easily handle those tasks themselves, reducing strain on your in-house IT staff. VMware vCloud Director 5.5 sits on top of vSphere and works with vCAC to help you better manage your virtualized assets. vCloud Director is the key to creating and managing your own private cloud. As a front-end portal, it allows your core infrastructure engineers to easily define and allocate server resources to business units. Those business units can then manage and allocate their resources as they see fit. Whether that business unit is a single developer that wants a private development environment or a whole subsidiary of a Fortune 500 enterprise, vCloud Director offers the same ease of use, scalability, and agility. If your servers are hosted in the Zumasys cloud, your systems are already managed by vCloud Director. That means you can log into a dedicated and customized portal for your organization and securely manage your data center resources, create additional servers, and manage your environment as if you were standing right in front of it. As long as you have an internet connection, you have the ability to access and manipulate your virtual server resources from anywhere in the world, 24/7/365. VMware is constantly evolving its vCloud Director platform to make your virtual data center even easier to manage. This is definitely a product to watch!

Zumasys & 23,000 Others Attend VMworld. Will You Join Us This Year? In 10 short years, VMworld has become THE trade show for the technology industry, and Zumasys sends a large group of people every year. VMware’s importance continues to grow, and our goal is to keep you abreast of this dynamic technology powerhouse. But VMworld is also open for you to attend, and we enjoy seeing many Zumasys customers attend each year. Join us at VMworld 2014 on August 25-28 at the Moscone Center in San Francisco.

17


NEW PRODUCT SHOWCASE

5 HOT PRODUCTS

1 | APPRIVER SPAM PROTECTION

3 | WINDOWS SERVER 2012

Zumasys recently made the switch to AppRiver as the official spam and virus protection for Exchange email servers (on-premises or in our Cloud). AppRiver makes it easy to keep your email free of spam and viruses while spooling your email to an offsite data center. With their award-winning SecureTide™ service, 99% of unwanted messages never reach your inbox. There is no expensive equipment to install, no cancellation fee, and best of all, no more junk mail or malicious messages in your inbox. Try SecureTide™ free for 30 days and see how much better email can really be. SecureTide is available for $0.99 per user per month from Zumasys. We also love their new Email Continuity Service which allows you to failover to Webmail at their data center if your Exchange server goes down.

This is a monumental release of Windows Server packed with new features that touch almost every facet of the operating system including Hyper-V. Microsoft has been chasing VMware in the virtualization market ever since Hyper-V was introduced. Microsoft made inroads with the version released in conjunction with Windows Server 2008 R2, which delivered many features considered "must haves" to serious virtualization users. Hyper-V 3.0 raises that bar even further and in many ways reaches parity with the lower end of the VMware spectrum.

HIEU PHAN Systems Engineer Passion: Food & Soccer hieup@zumasys.com

as Selected by Zumasys Engineers

CHRIS PASCAL | TECHNICAL SUPPORT ENGINEER Passion: Smoking meat with my new smoker chrispascal@zumasys.com

4 | WATERFORD EMAIL ARCHIVING FOR MS EXCHANGE Today, what happens in email, stays in email, until someone deletes it, and once someone deletes it, it is nearly impossible to recover that information unless you are proactively archiving your email. MailMeter Archive is a software application that runs on a Windows Server, physical or virtual, in the Zumasys cloud or on premises (price is $2 per user per month). MailMeter collects email from the standard journaling interface on your email server, including Microsoft Exchange, Microsoft Office365, Lotus and many others. MailMeter reduces capacity and storage management costs; provides litigation support tools for quick assessment and response; schedules email monitoring reports so you know who is sending to whom, what is being sent, and what are they talking about; and captures all messages before users can delete them.

CHRIS PLOESSEL | MANAGER OF SALES ENGINEERING Passion: Outdoor Adventure chrisp@zumasys.com

2 | LABTECH SOFTWARE More than just monitoring software, LabTech is an integrated automation platform that resolves common infra-structure issues without involving your IT people. Zumasys has deployed more than 1,000 agents in our Cloud, and LabTech now resolves issues with Citrix print spooling. LabTech also provides us with storage alerts and easier remote access to offsite servers.

BRIAN JORDAN Senior Technical Support Engineer Passion: Music, Music & Music brianj@zumasys.com

5 | NIMBLE STORAGE HYBRID ARRAY Nimble Storage flash-optimized hybrid storage systems combine the exceptional performance of flash with the favorable economics of high-capacity hard disk SATA drives. This hybrid solution provides adaptive performance and scalable capacity for storing and protecting critical applications such as Microsoft Exchange and SQL Server, server virtualization, database, and virtual desktops (VDI). Nimble Storage systems provide a highly available, redundant controller design that can non-disruptively scale to fit your storage performance and capacity requirements. The CS200 Series is ideal for midsize IT organizations supporting workloads such as Microsoft applications, VDI, or virtual server consolidation. The CS400 Series delivers higher performance and is ideal for larger-scale deployments or IO-intensive workloads, such as larger-scale VDI or transaction processing supported by Oracle or SQL Server.

ANDY TAKACS | CTO Passion: NHL Hockey & Car Culture andyt@zumasys.com

18

|

E L E VAT E

W I N TER 2014


Email & Web Security Experts TM

For more information, contact Zumasys at 866-ZUMASYS or sales@zumasys.com

19


ZUMASYS & PICK DBMS

LEGACY IS LOVELY

Zumasys co-founder starts his career in the Pick market with International Spectrum in San Diego

1981

Paul Giobbi starts a Pick division at Jones Business Systems (JBSi) in Houston

1995

Now headquartered in Irvine, CA Zumasys staffs the largest team of senior Pick developers in the country

1997

2000

JBSi acquires Orion Pacific Technologies

Zumasys incorporates in San Clemente, CA

2014

Since age 11, Paul Giobbi, CEO of Zumasys, has been working with the Pick DBMS. In the 1970s, Giobbi’s father started a manufacturing software company called Interactive, Inc. (which was later acquired by Epicor Software).

a legacy system, mobile applications, warehouse management, or just à la carte programming, Zumasys can breathe new life into core business applications and ensure that the Pick DBMS is viewed as a competitive advantage.

The Giobbis went on to run International Spectrum, a business that produced the Pick DMBS industry magazine and trade shows under the same name. Spectrum would later coin and trademark the term “MultiValue” for the Pick DBMS. Working at Spectrum, Giobbi grew up deeply immersed in the unique culture of the Pick market, interacting with industry vendors, partners, and end users.

Summary

At age 18, Giobbi made his very first sales call to Scott Shadle, a Texas Instruments distributor looking to enter the MultiValue market and participate in the Spectrum trade shows. Six years later, Giobbi would leave the family business to join Shadle at Jones Business Systems (JBS), a fast-growth Unix software distributor based in Houston. Giobbi would deepen his experience with Pick through JBS’ acquisition of the Pick Systems distributor Orion Pacific Technologies. Over the next three to four years, JBS grew into a $65M company. JBS would eventually morph into Vericenter, an early application hosting company that was sold to SunGard in 2007. When Pick Systems was purchased by Raining Data/TigerLogic, Giobbi and several managers split off from JBS to create Zumasys and become a TigerLogic reseller. Zumasys has been a loyal TigerLogic partner for 13 years.

Since its inception Zumasys has made a series of strategic decisions, investments, and acquisitions to strengthen the value that we bring to Pick customers. Our strategy for our Pick DBMS customers has always been one of rejuvenation. We take our customers’ so-called legacy Pick platforms and layer on software development, cloud computing, reporting and business intelligence, web-based front-end interfaces, and more to help our customers gain a competitive advantage. Pick DBMS customers do not have to choose between the modern features, efficiencies, and technologies they want and the database on which they’ve built their business. With Zumasys, our customers gain an enthusiastic, customer-focused partner with a dedicated software development team averaging more than 30 years of experience with Pick DMBS technology. We have helped customers achieve major cost savings, gain flexibility, improve performance, and transform their business with custom applications. It comes down to respect and attitude — respect for Pick’s potential to enable business transformation and the attitude to maximize the potential of the technology for the benefit of our customers.

Custom Software Development

Zumasys Pick Software Developers

Many Pick customers today are torn between the database on which they’ve built their custom business applications and their users’ desires for modern, mainstream interfaces with anytime, anywhere cloud access. And it’s a fact that Pick developers are in short supply. As a result, many of these customers may look to alternative ERP systems and databases.

Four years ago, Zumasys began recruiting and building a new division, committed to staffing the most capable group of D3 programmers in the country. This was done in direct response to our Pick DBMS customers’ desires to easily obtain ongoing development services for their legacy applications. Together they average more than 30 years of MultiValue experience.

Zumasys has found that Pick DBMS customers seek access to senior developers because the alternative is costly and unattractive. With ten Pick developers now on staff and a network of dozens of contractors, Zumasys is in a unique position to help Pick DBMS customers enhance and modernize their Pick databases. Whether its web integration to 20

|

E L E VAT E

W I N TER 2014

DEVELOPER YEARS IN PICK Tom Parker 37 John Riley 37 Tom McTeer 35 Frank Petillo 35 Ray Gasser 34 Allen Ratcliffe 33 Wouter Schuchner 33 Maria Gasser 31 Mitch Buckland 30 Kevin Jones 30


ZUMASYS COMMUNITY In 2012, the recipient of our largest donation was the Second Harvest Food Bank of Orange County. Since then, we have continued to support Second Harvest through company-wide serve days and our Thanksgiving fundraiser, which raised more than $63,000 to provide Thanksgiving meals to families in need in Orange County, California. We want to sincerely thank the more than 200 customers, vendors, and friends who helped us achieve this amazing goal.

INTRODUCING THE NEXT EVOLUTION OF THE ZUMASYS 1% PROGRAM:

“HAPPYNESS IS A CHOICE”

2013 HIGHLIGHT:

Two years ago, Zumasys committed to giving away 1% of our revenues to nonprofit organizations nominated and voted on by our employees. Our goals were simple: to give back to our community while connecting our employees to a greater purpose. That experience has been truly transformative for everybody involved, and it has become a core part of our DNA as a company.

for Second Harvest Food Bank

Since then, we’ve given away close to $500,000 to more than 80 charities. We are on track to achieve our goal to donate $1 million by 2015.

$63,000 raised at Thanksgiving

2012–2013 SUMMARY:

Nearly $500,000 donated

GOAL:

$1 Million

in donations by 2015

IS A CHOICE

We’ve come a long way, but we think we can do more. Our new program, Happyness Is a Choice, is about more than just giving away money. It’s about supporting our employees with more intimate and personal volunteer opportunities at home and around the world. What does that mean? In concrete terms, that means that we will:

1 2

Match all employee donations to nonprofits Allocate 10% of the total funds to directly support individuals in need in our network and to focus on the hopes, dreams and aspirations of our people 3 Support employees interested in volunteering directly with the recipients of our donations anywhere in the world Our employees are already embracing this program through volunteer efforts at Second Harvest Food Bank, Art & Creativity for Healing, and Firm Foundations Romania. The Zumasys nonprofit committee welcomes your nominations of groups that you’d like us to support. Email us at happyness@zumasys.com.

Some of the Organizations Supported by Zumasys Alley Cat Allies American Cancer Society American Red Cross Angels Foster Family Network Art & Creativity for Healing AWT - Advancing Women in Technology Barry Turner Foundation Best Friends Animal Society Boobs on the Move Uniforms Capp/pow Memorial Golf Tournament Casa Youth Shelter CCHSAA Celtic 98 Soccer Team Challenged Athlete Foundation Charity Choice Card Charity Water Children's Defense Fund Compton Initiative Crohn's & Colitis Foundation of America

Custom Charity Gift Cards FAM Family Assistance Ministries FARE Food Allergy Research & Education Firm Foundations Romania GBS-CIDP Foundation Girls Who Code Grandma's House of Hope Grassroots Giving Hands of Grace Hands Together - A Center for Children Hinds Hospice Irvine Rotary Foundation Laura's House The Leukemia & Lymphoma Society LIFEcycle Little League Lua Viet Madison County Office for Aging Master's Program

MISS Foundation MS Run the US Muscular Dystrophy Association National MS Society OC Injured Marine Fund One Legacy Operation Smile Orange County Council Orange County School of the Arts Orangewood Children Foundation Our Savior's Lutheran Church/School Panda Charitable Pediatric Cancer Research Project Hope Alliance Rotary Club of Santa Ana Rotary Club of Santa Maria San Clemente Little League Saylor Voris' Leukemia Fund SC United Soccer

Second Harvest Food Bank Septembeard Share Our Selves Side Gig Production St. Baldrick's Foundation St. Joseph Cancer Foundation St. Jude Children's Research Hospital Susan G. Komen The Carter Center The Independence Foundation The Prentice School The Smith Center for the Performing Arts Three Square Food Bank To Write Love on Her Arms Valley Oak SPCA Verde Valley Guidance Clinic Vista Del Mar Elementary & Middle School Wounded Warriors Woven Ministries 21


THE PEOPLE OF ZUMASYS

1 4 OUT OF

LANGUAGES SPOKEN: FDR was President when he was born

SPANISH, GERMAN, VIETNAMESE, FRENCH, ITALIAN, FARSI, ROMANIAN, GIBBERISH, LATIN, DUTCH, ASL (AMERICAN SIGN LANGUAGE), CANTONESE, KOREAN One of the founding members of EcoVillage in Ithaca, NY

PERFORM A MARTIAL ART

AVG. NO. OF PERSONAL DEVICES:

SOFTWARE DEVELOPMENT TEAM

Born in Indonesia, as a citizen of Holland

Shares the same tattoo with 7 school age friends

FAVE OPERATING SYSTEM

“Started from the bottom, now the whole team here”

40% EXTROVERT INTROVERT

60%

Surprising considering the U.S. population is 75% EXTROVERT 25% INTROVERT

Source: Marti Olsen Laney, author of The Introvert Advantage

22

|

E L E VAT E

Loves Jungle and Drum & Bass

W I N TER 2014

OPERATIONS TEAM

Won her 5th grade spelling bee with the word “zenith”


EXECUTIVE TEAM PAUL GIOBBI | President

TECH TEAM

JENNIFER MCGRAW | COO

Got his driver’s license at age 14

ANDY TAKACS | CTO

My name is Inigo Montoya

Relocated to Ecuador as a child so his father could teach martial arts to the President’s bodyguards

COREY LUCKOW | VP Strategic Development

Steve Wozniak is actually his father

Wrote a novel and ran for city council

Is a Republican

PROJECT MANAGEMENT SALES TEAM Was robbed on her honeymoon and 2-1/2 years later recovered one of the pieces of custom jewelry at a pawn shop

Admitted to the Emergency Room with a gunshot wound


ZUMASYS, INC. 9245 RESEARCH DRIVE IRVINE, CA 92618

IRVINE HEADQUARTERS

5

9245 Research Drive

405

IRVI

JOHN WAYNE AIRPORT

ENTE

NE C

Irvine, CA 92618

IVE

R DR

866-ZUMASYS (986-2797) | phone

KE BA

BAKE PKWY

WY PK

RES

LAKE FOREST

CH

DRI

SAN DIEGO

W. RUSSELL RD

W. SUNSET RD LAS VEGAS / BRUCE WOODBURY BELTWAY W. WARM SPRINGS RD

LAS VEGAS BLVD

15

S. DECATUR BLVD

S. TENAYA WAY

S. RAINBOW BLVD

W. TROPICANA AVE

FOR THE LATEST ZUMASYS NEWS, EVENTS AND TECH TIPS, CONNECT WITH US AT:

VE

DRIVE

596

949-334-0288 | fax

5

EAR

949-334-0287 | local

facebook.com/zumasys

LAS VEGAS OFFICE 6405 South Tenaya Way, McCARRAN INT’L AIRPORT

Las Vegas, NV 89113 866-ZUMASYS x328 | phone

215

google.com/+zumasys

Suite 110 @zumasys

702-333-2194 | local 949-334-0288 | fax

160

BRANCH OFFICES

linkedin.com/company/zumasys

youtube.com/zumasys

SAN DIEGO, CA | Joe Poutous WINTER GARDEN, FL | Karen Hahn BLOOMINGTON, MN | Mitch Buckland, John Riley

instagram.com/zumasys

ODESSA, MO | Wouter Schuchner MANAHAWKIN, NJ | Frank Petillo ITHACA, NY | Maria Gasser, Ray Gasser LAFAYETTE, NY | Kevin Jones

blog.zumasys.com

Profile for Zumasys

ELEVATE ★ WINTER 2014  

Zumapalooza | ZUMASYS Customer Solutions Summit

ELEVATE ★ WINTER 2014  

Zumapalooza | ZUMASYS Customer Solutions Summit

Profile for zumasys
Advertisement