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ISSUE 7 « SUMMER 2017

POWERED by PURPOSE ZUMASYS REACHES $1 MILLION GIVING GOAL IN 2017


The Power of Purpose WHY ARE WE IN BUSINESS?

T

his is the question that we must all ask ourselves at some point. Every manager, every executive, every worker. We are all seeking purpose and meaning in our work—especially since we spend nearly 60% of our awake time on the job. But, purpose can be elusive in the business realm, where less than 15% of people feel engaged in their jobs. Patagonia, the outdoor clothing and climbing gear company, found itself at a crossroads in the early 90s. Started by Yvon Chouinard, a mountain climber and self-proclaimed “juvenile delinquent,” Patagonia had grown into a business with eight autonomous product divisions and a level of complexity that vexed their management team for years. Finally, Chouinard took his team offsite to seek the advice of Dr. Michael Kami, who had run strategic planning for IBM, Xerox and Harley Davidson. Instead of providing answers, Dr. Kami asked them a simple question: Why are you in business?

“FREE ENTERPRISE CAPITALISM IS THE MOST POWERFUL SYSTEM FOR SOCIAL COOPERATION AND HUMAN PROGRESS EVER CONCEIVED. IT IS ONE OF THE MOST COMPELLING IDEAS WE HUMANS HAVE EVER HAD. BUT WE CAN ASPIRE TO EVEN MORE.” consciouscapitalism.org

Tom Mendoza helped establish the culture that allowed NetApp, a leader in storage technology, to be ranked #1 on Fortune Magazine’s 100 Best Companies to Work For. A frequent speaker on corporate culture, the Vice Chairman of NetApp shared his story during his keynote address at Zumapalooza 2008. He talked about what drove him to achieve and build NetApp into a company with $10B market capitalization. His answer was simple: he worked to honor his immigrant father. Tom built a career on exalting others. Read his compelling story on page 20. Bert Jacobs, the co-founder and Chief Executive Optimist of the Life is Good Company, discovered his purpose while traveling the East Coast in the “Starship Enterprise,” the dilapidated minivan that he and his brother sold t-shirts from in their early 20s. One day, lightning struck. The Jacobs brothers were discussing the endless negativity they saw in newspapers—the pessimism was unrelenting. To combat this, they had a party and created Jake, the iconic stick figure hero with the contagious smile. Jake popped up on apparel, they trademarked the phrase "Life is Good" and their mission became to spread the power of optimism. When I first heard Jacobs speak, I had been on a mission to better understand Zumasys’ purpose. What was our “true north” as a business? We had great growth, a decent culture and we were all enjoying ourselves—yet it felt like something was missing. I thought we could do more to connect people to a greater mission. 2

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Tiffaney and Paul Giobbi


Patagonia’s mission is to use business to inspire and implement solutions to the environmental crisis.

Happyness is a Choice was the answer. This program allocates a percentage of your purchases with Zumasys and directs them to people and organizations in need. As we close in our $1M giving goal, we are thrilled and honored to welcome Bert Jacobs as our keynote speaker at Zumapalooza 2017. Life is Good became the $100M lifestyle brand that we all know today by donating 10% of its net profits to help kids. Their story is inspiring and Jacobs was a big part of the motivation behind Happyness is a Choice.

So, why are we in business? Is it because we really love building infrastructure and moving people to the Cloud? Well, yes, actually. IT isn’t easy. You don’t do it unless you absolutely love it. And Zumasys engineers are passionate about technology! But it is so much more than that. We’ve learned that we are in the business of changing lives—impacting and influencing our customers, our employees, and our community. And to do that, I’m not ashamed to say--we need to be successful, we need to grow and we need to make money. But we do it while remaining squarely focused on your IT needs and keeping you out in front of technology.

Tom Mendoza’s mission is to honor others through his work.

We are committed to growing Zumasys in a responsible way. They call it conscious capitalism and if you've ever walked into Whole Foods or The Container Store you’re experiencing the benefits. These companies choose to believe in the innate potential of business to make a positive impact on human beings, the world and the causes that are important to them. And they grow faster as a result. Putting purpose and people before profits ultimately benefits us all. And that is why we are in business.

Paul Giobbi, President of Zumasys

Life is Good’s mission is to spread the power of optimism and to help kids in need.

paulg@zumasys.com

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CALLING ALL ZUMASYS

CLOUD CUSTOMERS

5 Exciting Updates to The Zumasys Cloud 1

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Zumasys recently upgraded its primary cloud storage to an all flash SSD disk technology from Nimble Storage, a division of Hewlett Packard. This represents the biggest capital purchase in the company’s history and utilizing all flash drives ensures the highest disk I/O performance for your most demanding business applications and databases.

Building on the SOC Type 1 certification we achieved in 2016, we are pleased to announce that The Zumasys Cloud has now achieved the SOC 2, Type 2 certification. ts por Re ol

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Our Desktop-as-a-Service (DaaS) platform has grown to 2000+ users in less than two years! Move to this per-user remote desktop platform and never upgrade your Citrix or Terminal Services environment again!

DESKTOP-AS-A-SERVICE

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Microsoft Azure Site Recovery In addition to replicating your data to a second facility out of state, Zumasys now offers its cloud customers Azure Site Recover, a full disaster recovery service that allows you to replicate and recover to Azure.

The SUPERNAP data center is the first provider ever to receive all A’s on Greenpeace’s Clicking-Clean report. 100% use of renewable energy—one more reason Zumasys runs its cloud out of SUPERNAP, the world’s most advanced data center.

Contact us at 866-ZUMASYS for more details.


How can we serve with you? Tell us at happyness@zumasys.com

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We started Happyness is a Choice out of the firm belief that happiness matters. We know that happiness isn’t a destination, it’s a choice we make every hour of every day. We spell happyness with a -y- as a reminder that happiness—like life—is never perfect. Yet, each day is a gift. The time for us to start spreading happyness is now. Our mission is to inspire our employees, clients and partners to embrace happyness by helping others achieve their goals, passions and dreams. Happyness is a Choice is about more than giving away money, it’s about supporting our employees with more personal volunteer opportunities at home and around the world.

To learn more about Happyness is a Choice and how it got started, visit www.happyness.org

Departmental Serve Days

Healthyness is a Choice

Every year, each department is encouraged to choose a project and engage in the community as a group. Some examples include: Chef-for-a-Day at Orangewood Foundation, Irvine Conservancy Planting, Mobile Pantry with Second Harvest Food Bank, FARE Walk and Military Care Packs.

The Healthyness is a Choice wellness initiative’s mission is to provide opportunities to promote total wellness and a balanced lifestyle inside and outside of work. Some of our unique programs include: • Discounts on a 24-Hour Fitness Membership • Free Monthly Fitness Boot Camp • Fitbit Competitions • Wellness Fairs and Seminars • Access to Discounted Biometric Screenings • Financial Education

Company-Wide Serve Days Serve Days are open to Zumasys family, friends, customers and vendors. The Zumasys community has volunteered with Habitat for Humanity, Second Harvest Food Bank and Stop Hunger Now! Our next serve event will be Relay for Life, coming up on June 10, 2017. Learn more at www.happyness.org and let us know how we can serve with you at happyness@zumasys.com.

TOTAL

Happyness in Motion

HOURS:

467

Charitable Donations & Matching Happyness is a Choice is honored to match employee donations made to non-profit organizations up to $5,000. So far, we’ve generated over $890,000 in charitable donations. In 2017, we will reach our goal of donating a total of $1 million to people in need. Organizations we are proud to serve: ABILITY FIRST STROLL & ROLL ADOPT-A-FAMILY AMERICAN CANCER SOCIETY RELAY FOR LIFE ANGELS BASEBALL FOUNDATION CHILD ABUSE PREVENTION FAMILY PICNIC COURTNEY’S SANDCASTLE 6

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FARE WALK FIRM FOUNDATIONS ROMANIA HABITAT FOR HUMANITY HEART ASSOCIATION WALK IRVINE CONSERVANCY PLANTING MDA CAMP

MJRF BIKE EVENT MS WALK SANTA ROSA MILITARY CARE PACKS MOBILE PANTRY OPERATION SMILE OPPORTUNITY VILLAGE – LAS VEGAS

ORANGEWOOD FOUNDATION PET RESCUE ADOPTION WALK SECOND HARVEST FOOD BANK STOP HUNGER NOW/RISE AGAINST HUNGER THREE SQUARE – LAS VEGAS WOMEN SWIMMIN’ FOR HOSPICE


Things we're looking forward to in 2017 REACHING $1M! Happyness is a Choice started off by giving away 1% of every sale to nonprofit organizations that mattered most to our employees, customers, partners and friends. To date, we’ve generated over $890,000 in charitable contributions and funding of activities and events to promote happyness among our corporate community. In 2017 we will finally reach our goal to donate $1 million to charities, organizations and causes near and dear to our hearts. How can we serve with you? Let us know by sending an email to happyness@zumasys.com.

Storyteller’s Ethos Giving Program by Ananya and Brett Ridenour It has always been a dream for Zumasys employee, Ananya Ridenour and her husband Brett to publish a novel. This year, the husband and wife team will achieve that dream with the publication of their first novel, Skipping Stones. Ananya and Brett’s passion for writing is a collaboration of mutual support for their ideas and dreams. After completing their novel, the couple both agreed that they wanted to do something to give back to the community. As a result, Ananya and Brett have created a giving program named Storyteller’s Ethos. Modeled after Zumasys’ Happyness is a Choice program, Storyteller’s Ethos will donate a portion of proceeds from the couple’s novels to selected organizations, especially programs that encourage literacy and education. Happyness is a Choice is excited to support Ananya and Brett in their passion for writing and their enthusiasm to share that gift with others.

“I’m very excited to interact with the kids and to see all of the great work that FFR does.”

R mania Firm Foundations

Traveling Volunteers

– Mitch Buckland

“Although my presence will be a fleeting moment in these children's lives, I look forward to providing them with a few hours of comfort and care.” – Arlene Lorenz

transforming hearts through love and education

This summer, two of our top fundraisers for Firm Foundations Romania (FFR) will travel to Romania to volunteer directly with the organization. Mitch Buckland (to travel in June) and Arlene Lorenz (July) will make the trip to Romania to work with FFR. During their time in Romania, they will spend time holding babies in the hospital, and visiting with children in the teen program. Firm Foundations Romania needs you to volunteer, too! Find out how you can help at www.firmfoundationsromania.com.

To learn more about what it takes to start a corporate giving program, attend the Zumapalooza Breakout Session:

Looking for Inspiration? Small Steps Can Create Big Impact With Special Guests: Sarah Vienna and Andreea Mondoc from FFR Tuesday, May 16th | 2:00 PM – 3:00 PM

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Get to Know:

DARIO FERREIRA VP OF INNOVATION AT ZUMASYS

What inspired you to join Zumasys? What is your technology background?

Where do you see the market going for Zumasys and its customers?

I started in this industry at an early age. I was in my teens when I first started working at Lechters Housewares company. Throughout my career, I’ve been focused on infrastructure and delivering solutions that help customers solve important challenges.

The technology industry is very competitive because it changes so rapidly. By the time you think you understand any one technology, the industry has moved on to something else. It’s like buying a TV—by the time you walk out the door with one, there’s already something bigger and better on the market.

When I first sat down with Zumasys, I instantly felt a connection. The culture is very inspiring, but I was also really intrigued by Zumasys’ IP—particularly around jBASE. The acquisition of jBASE got me excited because it was so bold and forward-thinking. It’s a niche. It’s unique. I thought: I want to be working with people who have such a strong vision for where they want to lead an industry.

What do you like most about your job?

So it’s the perfect storm: you’ve got incredible people and a strong technology vision. When they come together, we can do amazing things for our customers. That was intriguing to me.

So the question is, what is the next evolution? I think we’re seeing a major influence from personal, consumer products like smart phones and tablets. People are now able to work from anywhere, at any time. Zumasys is already enabling this level of connectivity with some of the strategic acquisitions we’ve made in the software space. We’re working very hard to ensure that we’re aligning ourselves to what the future holds and what the next generation of consumers are going to want to buy.

What have your first six months at Zumasys been like?

What are the biggest challenges facing your customers?

I would describe it as your standard “drinking from a fire hose” experience, but it’s been a lot of fun. I’ve spent a lot of my time getting to know our team and our customers and learning how Zumasys does business. I am really excited about what Zumasys is doing in the software space. We have our own, unique product. We’re not only responsible for selling it to customers, but also for developing it and enhancing it to fit their needs.

Organizations today are looking for technology partners that they can trust to stay focused on the best interests of their business. They need someone who will listen to them and understand not just their current problems, but where they want to be in two years, five years, or even ten years from now.

One of the highlights has been participating at Zumasys' Hosted User Group event. I’m based in Atlanta, so it was great to spend more time with the Zumasys team and some of our customers in person. After Paul’s keynote on Happyness is a Choice and our work with Firm Foundations Romania, I stood outside and was blown away by just how excited and inspired everyone was coming out of the event. I’ve never had that experience before with any other company. I could tell that the customers came away with a real sense of connection to Zumasys and what we stand for. I did too. 8

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Establishing that relationship is critical. Organizations want to partner with people who are just as concerned about their success as they are. That’s where Zumasys stands out from others in our space. Of course, the value of our technology and the quality of our support are important, but we are really about responding to real-time challenges and helping customers develop strategies for the future.

I’m a big fan of innovation. Our customers are always looking for ways to merge business with IT. The only way to achieve this convergence is with innovation. Each customer has unique needs, business requirements, and success goals. Innovation is about challenging ourselves to improve. At Zumasys, we must always be ready to bring innovation to our clients. I love that Zumasys lets me be idealistic and creative. I’m free to be innovative with our customers. This flexibility allows me to think outside the box and develop solutions for their businesses leveraging our technology. I get a lot out of sitting with our customers, listening to their challenges and goals, and proposing ideas that can directly improve the overall state of their organization. This freedom of creativity is what makes my job exciting. Getting in front of customers and providing solutions is a true passion for me. I love helping them bridge the gap between business and IT. I think it is a major success when we can improve the perception of IT at an organization. What do you do when you’re not at work? When I’m not at work, the first thing I want to do is spend time with my family. I love being involved with my kids and all their different activities. I also enjoy hiking. The peace and tranquility you get when you’re out in nature is really important to me, particularly in this crazy world we live in. My current passion is reading biographies and understanding how people overcome personal challenges. I believe we should all be constantly challenging ourselves. If you want to succeed, you should surround yourself with people who challenge you to improve. Never take the easy road.

Dario can be reached at dariof@zumasys.com


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ISV CORNER

EMBRACING

the Cloud and

SOFTWARE AS A SERVICE The fastest growing segment of Zumasys' cloud business is with Independent Software Vendors (ISVs). ISVs have robust applications that have dominated their vertical markets for years but they need to compete with the growing popularity of Software as a Service (SaaS) vendors such as NetSuite, Xero, and Salesforce. The SaaS delivery will significantly outpace traditional software product delivery, growing nearly five times faster than the traditional software markets per IDC. In fact, by 2019, this cloud software model will account for $1 of every $4.59 spent on software. In this section, we explore how Zumasys helped two veteran software vendors embrace the Cloud and Software as a Service as a delivery model for their applications.

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ISV CORNER COLUMBIA ULTIMATE ON THE ZUMASYS CLOUD:

Worry-Free Computing

Columbia Ultimate Business Systems (CUBS™) is a leader providing integrated solutions for the collections industry. CUBS’ core collection software products help customers recover more in less time. With applied analytics and powerful call management solutions, CUBS offers products to suit customers’ every need. CUBS is also one of the largest resellers of jBASE, the application platform and database owned by Zumasys. CUBS leverages The Zumasys Cloud Platform and IT solutions expertise to offer clients across all platforms and configurations a service model that has transformed IT infrastructure. With Zumasys, CUBS customers get a smooth, high-touch path to the cloud, where they can take advantage of unmatched cost efficiency, flexibility, and speed of service delivery. Together CUBS and Zumasys partner to deliver reliability, accessibility and business value to clients.

JOINT SOLUTIONS INCLUDE: Cloud computing jBASE and UniVerse database administration AIX/Linux support IBM AIX hardware HP Linux hardware On-site installation services Monitoring, backups, and compliance

In 2016, Ontario Systems, a leading revenue cycle management (RCM) and accounts receivable management (ARM) software and services provider, acquired Columbia Ultimate Business Systems (CUBS™). These two market experts came together, strengthened their product presence and have incredible momentum with The Zumasys Cloud.

Here’s what a Columbia Ultimate customer is saying about his experience: Interview with Dave Ketzenberger I run a small office, not big enough to hire a separate IT person. I was the IT person. Our server was about 10 years old and it was custom built and I inherited it and its headaches. During the last two years, the system started acting up with freezing or disconnecting sessions that a collector had been utilizing. I was faced with either buying and installing a new server or pursue this new-fangled "hosted server" stuff. Over the years, I've had to learn WAY too much about servers. I'm in the collections business—not the computer industry. I could never feel comfortable leaving for vacations as no one else knew what I knew about any computer or server-related issues that may have come up in my absence.

MY ADVICE? GET OUT OF THE COMPUTER BUSINESS. BEST MOVE I'VE MADE IN YEARS.

– Dave Ketzenberger President, Pono Ventures/ AR Recovery

Zumasys was the perfect solution. Because of their partnership with Columbia Ultimate, I felt confident that they would work with each other and keep me out of the finger pointing loop. Not so with other third-party hosted server companies. I've gone on vacation, worry-free, two times now. Just in case, I left Zumasys' tech support phone number with the person in charge. It felt great knowing that the problems are theirs to handle, not mine. I haven't even logged onto my Zumasys server in months. It just goes. It's like I don't even have a server anymore. I've stopped doing backups as Zumasys' mirroring and redundancy has made that practice obsolete. My server is mirrored on one site and there is a completely different site that has my server running where that is mirrored as well. That would be four live copies at the ready. Zumasys has always been accessible and ready to handle any questions I had throughout the transition. It was a scary move, but I have absolutely no regrets. Zumasys will do right by you. 11


ISV CORNER

OPENQM: A Seamless Transition Interview with Vic Watson, CEO of DSI Solutions Who is DSI and what do you do? DSI is a software supplier to the commercial vehicle industry. Our customers are primarily retailers and repair companies for trucks, trailers, tractors, and other heavy equipment. Customers use our DSI business management software to manage nearly every aspect of their operations, including accounting, parts and inventory management, point of sale, and repair order management, as well as leasing and rentals.

What were some of the challenges with your previous MultiValue system? Our DSI software had been running on Pick for years. Our main problem was that Pick wasn’t able to keep up with the needs of our customers. Prices were rising but we weren’t seeing a lot of product development. Customers often had issues with the old license manager and the general stability of the product. Multi-day outages were common, and our customers were fed up with having to pay high annual maintenance fees on unreliable systems. It was a frustrating situation with no real end in sight.

What attracted you to OpenQM and Zumasys? Our history with Zumasys goes way back— my business partner and Paul Giobbi have known each other for years. We’re also long-time AccuTerm users, and have been Zumasys customers since AccuTerm was acquired by Zumasys a few years ago. We started to think about moving to OpenQM, but we didn’t quite have the

bandwidth to take on the task by ourselves. We wanted to be confident that we could provide a smooth transition for our 6,000+ users. When Zumasys became an OpenQM distributor, we knew we had a partner we could trust to deliver a stable, supported solution. They provide a lot of resources that we wouldn’t have if we implemented OpenQM on our own. And Zumasys is continuing to invest in OpenQM, so we are seeing regular improvements that we can use to build a better product for our customers. The cost savings and performance improvements of OpenQM enable us to be much more competitive with companies using less-expensive databases. With OpenQM, it costs 50% less to add users, so our customers can scale more affordably. When we buy licenses, we don’t have to pass that cost on to our customers since it’s part of the regular maintenance fee. Because OpenQM runs the database without using a Virtual Machine Environment (VME), operations also run much faster.

What was the migration to OpenQM like? Transitioning IT systems is like changing your foundation. You’ve got to lift the entire house up, pour new concrete, and put it back down. If the bolts aren’t all in the right place, you’re going to have problems. We had regular meetings with the Zumasys Project Management Team and our programmers to make sure all those bolts were lined up.

Zumasys really did everything possible to make sure our concerns were addressed so that the transition was seamless to our users. We were all on the same team, doing the same work to accomplish the same goal. Even though it seemed like a monumental task, it really wasn’t that big of a deal on the technical side.

What are some of the benefits of OpenQM to your business and your customers? Everything we were hoping for with OpenQM has come to pass. We’ve been able to deliver all the benefits of the cloud in a cost-effective way for our customers. The quality of the product from Zumasys is phenomenally stable. It’s practically bulletproof. And we didn’t have to wait for our investment to start paying off—we started seeing ROI within 12 months of implementing the product. The best part is, our customers get a faster, more stable product, and it didn’t cost them a penny more. That makes them happy. Zumasys has been a great partner for us. We were really impressed with Zumasys’ website and marketing, and they offered to help us improve in those areas. They relaunched our website and helped us create some fantastic branded content. We’ve sold new systems just because of our new website, and we’re getting regular contacts through the website all the time. I’ve even had compliments from my competition. I appreciate that Zumasys is so focused on our success.

For more information on OpenQM, please visit www.openqm-zumasys.com 12

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TECHNOLOGY TO KEEP AN EYE ON Citrix Netscaler SD-WAN

Veeam Backup for Office 365

Nimble Cloud Volumes

The “software-defined wide area network” is one of the more recent additions to the virtual data center. The Internet is a powerful tool—but in the hands of a subpar ISP, it can also be extremely frustrating and too often the cause of lost productivity. In other words, your remote branches and cloud applications are only as good as the connectivity between them. Redundant connectivity is a great way to combat the failure of an ISP, especially if the circuits are from different providers or have dissimilar connection types. However, handling complicated routing failover or having very expensive private connections such as MPLS or VPLS can add management overhead.

Organizations everywhere are rapidly adopting Office 365. But here’s something to keep in mind: With any migration to Software as a Service, like Office 365, you must give some amount of control to the application provider themselves. And while they may provide backups, they may not have a plan in place for restores. This is especially true for email. What happens when you need a copy of all that data back in your control?

Nimble is placing a big bet on cloud-ready storage. Still in beta but due later this year, Nimble Cloud Volumes will provide independent storage for both Azure and AWS. These are not software layers sitting on top of S3 or Azure block storage, but fully privatized Nimble storage devices effectively adjacent to the compute power of those two hyperscalers.

Citrix’s NetScaler SD-WAN is designed to reduce the complexity of multiple connections by providing fully automated bandwidth aggregation and failover handling. The key to this ability is establishing a single virtualized path between sites that consists of all your internet and private circuit providers. In some cases, the more expensive MPLS circuits can be removed entirely in favor of standard internet connections, which can provide a real cost savings to the business. SD-WAN is a new but fast-growing segment of infrastructure. If your company is very distributed with many branch offices, this is something to watch.

If you’re an existing customer of Veeam Backup and Recovery, you may also be used to the absolute simplicity of per-item recovery for Exchange mailboxes, and the thought of “going backward” may be too great a loss. Veeam Backup for Office 365 solves that problem, allowing you to retain all the rapid recovery capabilities, e-Discovery, and even hybrid Exchange capability for simple per-user subscription licensing. As of today, existing Veeam customers may be eligible for a free one-year trial.

Here’s why that’s exciting: It will allow you to empower your cloud VMs with Nimble’s massive Infosight Predictive Analytics engine to provide unprecedented storage reporting and awareness in cloud. It will also allow for seamless migration between AWS and Azure without having to migrate storage. Eventually, it will provide on-prem and cloud migration as well. Existing Nimble users will benefit from a familiar storage management interface and actions. All this for cloud-friendly, per-GB subscription pricing.

Andy Takacs CTO, Zumasys andyt@zumasys.com 13


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ARE YOU IN THE LEAD? Build your schedule, meet with attendees and vendors and see your points add up!


Welcome to Zumapalooza 2017! We are glad you decided to join us at the technology education conference of the year. While at Zumapalooza, we invite you to make the most of your time with us by joining each of these activities.

COME SERVE WITH US

HALFTIME – HAPPY HOUR

Join the Zumasys Happyness is a Choice committee for a special volunteer event with Three Square Food Bank. Help pack nutritious, ready-to-eat meals into backpacks for children facing hunger in the Las Vegas area. All participants will receive a free t-shirt as well as raffle tickets for the prize slot machine located in the Happyness Lounge. Monday, May 15 | 3:00 pm – 4:30 pm M VUE Private Events Room

Join us for a Happy Hour in the Zumapalooza Technology Expo. Mix and mingle with partners and Zumasys employees over beer, wine and cocktails. Tuesday, May 16 | 4:00 pm – 7:00 pm Milan Ballroom

WELCOME RECEPTION

Meet all of our sponsors and partners at the Zumapalooza Technology Expo! The Expo will be the hub for partners and experts in the industry throughout Zumapalooza. Meet with technology leaders including Citrix, Microsoft, Nimble Storage, VMware, Veeam and many more. Tuesday, May 16 | 10:30 am – 7:00 pm Wednesday, May 17 | 7:00 am – 4:00 pm Milan Ballroom

The fun starts the night before! We invite you to kick off your Zumapalooza experience at the Welcome Reception. Enjoy food and drinks and get exclusive access to the partners you've been waiting to meet. Connect with conference speakers, Zumasys employees and peers in your industry. Monday, May 15 | 6:00 pm – 8:00 pm LUX Restaurant & Lounge

ATTEND THE GENERAL SESSION Start off Zumapalooza the right way by attending the General Session. Hear from Zumasys President, Paul Giobbi and a variety of inspiring speakers who will set the tone for the rest of the event. Tuesday, May 16 | 8:30 am – 10:30 am Milan Ballroom

VISIT THE HAPPYNESS LOUNGE For Gelato, Popcorn, Massages, Games and More Swing by the Happyness Lounge throughout the entirety of the event to take a break, play some games in the outdoor game room and win fun prizes by spinning our prize slot machine. Be sure to catch the Gelato Bar at the Happyness Lounge on Tuesday, May 16 from 3:45 pm – 5:45 pm. Present your badge to receive your free gelato and learn more about our corporate giving program, Happyness is a Choice. Receive a complimentary massage on Wednesday, May 17 from 12:30 pm – 4:30 pm. Come by and let Happyness know how Zumasys can serve with you! Tuesday, May 16 | 10:30 am – 7:00 pm Wednesday, May 17 | 10:30 am – 5:00 pm Villaggio Del Sole 2 Promenade

TECHNOLOGY EXPO

FEATURED KEYNOTE: BERT JACOBS, CEO OF LIFE IS GOOD The highlight of Zumapalooza 2017 is sure to be keynote speaker, Bert Jacobs. Life is Good is an American apparel and accessories wholesaler, retailer and lifestyle brand best known for its optimistic t-shirts. Hear firsthand how Life is Good spreads the power of optimism through inspiring art, a passionate community and groundbreaking non-profit work. Wednesday, May 17 | 5:00 pm – 6:00 pm Milan Ballroom

CLOSING PARTY FEATURING ROCK OUT KARAOKE Party like a rockstar and unwind! Join us for dancing, drinks and delicious food, and join the live rock band on stage for an evening of karaoke! Wednesday, May 17 | 6:00 pm – 10:00 pm Milan Ballroom

SUPERNAP DATA CENTER TOURS Join Zumasys for an unforgettable tour of SUPERNAP, the amazing 2.3M sq. ft. data center located in Las Vegas. See The Zumasys Cloud up close and personal and experience what real security looks like on this impressive private data center tour. If you are registered for a tour, please check in at the registration desk on the conference level 45 minutes prior to your departure time. All SUPERNAP tours are currently full. Please visit the registration desk to be put on a waiting list. 15


6:00 PM8:00 PM

6:30 AM– 7:00 AM- 8:30 AM- 10:30 AM- 11:30 AM- 12:00 PM7:00 AM 8:00 AM 10:30 AM 7:00 PM 1:00 PM 1:00 PM

3:00 PM - 3:45PM

Veeam Backups: Protecting On-Prem and Hybrid Cloud

UCS Nimble SmartStack

Introduction to Cisco Meraki Products

Connectivity for Technical Leaders

Connectivity for Business Leaders

Desktop as a Service (DaaS): More Than Just a Desktop

Cloud Computing 101: The Business Essentials

Connect to Your Future: jBASE Vision and Roadmap Update

Zumasys Tech Support Panel: Ask the Experts

Modern Interfaces for MultiValue Applications

How to Use GIT

Converting Your MultiValue Apps to jBASE

Marche 3

Faster, Better, and Leaner Citrix Zumasys

Modena 1

Azure Site Recovery: Disaster Recovery as a Service

Modena 2

How to Take the Pulse on Your Projects

Modena 3

Smarter Business Management with MultiValue Applications

Molise 1

Building a Corporate Culture That Thrives

Molise 2

Rocket Software Rocket® Discover for MultiValue

Brian Leach Consulting Limited Automated Testing 1–Fizz! Unit Testing for MultiValue

Precision Solutions Visualizing MultiValue Data with Microsoft Power BI

SonicWall The Dark Side of HTTPS and Encryption

VP Supply User Mods Roundtable

EAO Computing SHIMS Mods: Order Entry-Sale

J. Albright & Associates New & Top SHIMS Modifications

Looking for Inspiration? Small Steps Can Create Big Impact

Norse Systems Modernizing MultiValue Applications with ScreenDriver, AccuTerm, and QM or UniVerse

4:00 PM- 4:00 PM5:00 PM 7:00 PM

A Day in the Life with Office 365

Molise 3

Marche 2

2:00 PM - 2:45 PM

Molise 4

Lunch with Sarah Vienna – Firm Foundations Romania | Milan Ballroom

SHIMS Lunch & Kickoff Meeting | Molise 4

Technology Expo | Milan Ballroom

General Session | Milan Ballroom

Breakfast | Villaggio Del Sole Terrace #3

Morning Poolside Strength and Stretching with Melissa Griffin | Villaggio Del Sole Terrace #2

Welcome Reception Special Guest DJ Bert Reyes-Lucero | LUX

Three Square -Happyness is a Choice Volunteer Event | M VUE

Registration & Information Desk Open | Conference Level Registration Desk

 BUSINESS TRACK  TECHNICAL TRACK  BUSINESS & TECHNICAL TRACK  PARTNER/GUEST TRACK  SHIMS TRACK REPEAT SESSIONS

1:00PM - 1:45PM

HDWP, Inc. Data Architecture for MultiValue and SQL

Successful Migration to Office 365

Computer Pundits Corporation Why Ecommerce Systems Fail...

Halftime Happy Hour Technology Expo

3:00 PM4:30 PM

Marche 1

9:00 AM– 5:00 PM

TUESDAY, MAY 16

MultiValue Market Update - Presented by Paul Giobbi | Messina 3-5

MONDAY, MAY 15


WEDNESDAY, MAY 17

MultiValue Printer and Spooler Commands

3:00 PM–3:45 PM

Veeam Backups: Protecting On-Prem and Hybrid Cloud

jBASE Tips and Tricks

Single Sign On for SaaS Applications: What is it? What Benefits are There for Businesses?

Converting your MultiValue Apps to jBASE

Zumasys Tech Support Panel: Ask the Experts

A Day in the Life with Office 365

U2Logic U2 Dynamic Objects

AppRiver Secure Enough? Layer Up!

AccuTerm: What's New, What's Coming Next

Managing Your Business with MultiValue Dashboard

EchoData: Cyber Security: 2017 Top Concerns, Best Practices, and Finding Focus

A Taste of Dark Magic

Enterprise Security for 2017

Faster, Better, and Leaner Citrix

The Changing Landscape of Desktop Virtualization

AIX vs. Linux

Smarter Business Management with MultiValue Applications

Connect to your Future: jBASE Vision and Roadmap Update

Molise 2

How to take the Pulse on Your Projects

Alert Logic Bleeding Hearts, File-less Malware, & Next-Generation Fatigue: What to Focus on While Securing Workloads in the Cloud

Entrinsik Stay Agile, Competitive and Efficient with Real-time Data Analysis for Your Business

Molise 3

Molise 1

Modena 3

Modena 2

Marche 2

Cloud Computing 101: The Business Essentials

Desktop as a Service (DaaS): More Than Just a Desktop

Azure Site Recovery: Disaster Recovery as a Service

Brian Leach Consulting Limited Automated Testing 2: Buzz! MultiValue from GIT to CI

SJ + Systems Associates, Inc IT Audit 2017: Compliance as a Force for Good

EAO Computing SHIMS Mods: Accounting

SHIMS Session in Modena 3

Connectivity for Business Leaders

Modern Interfaces for MultiValue Applications

MultiValue Apps in the Cloud

Norse Systems Modernizing MultiValue Applications with ScreenDriver, AccuTerm, and QM or UniVerse

The Cloud Landscape and The Zumasys Cloud

How to Use GIT

OPTO International, Inc. How I Turned Green-Screen PICK Into a WindowsBased Visual ERP System

4:00 PM– 5:00 PM- 6:00 PM4:45 PM 6:00 PM 10:00 PM

Successful Migration to Office 365

Connectivity for Technical Leaders

NetApp Data is the New Currency in the Multi-Cloud World

Kore Technologies REST Made Easy for Application Developers

Rocket® Python for Rocket® D3

Pure Storage Zooming Along with Flash

LadyBridge Data Resilience in an OpenQM System

Brian Leach Consulting Limited Automated Testing 3: Legacy Applications

J. Albright & Associates Integrating AccuTerm with SHIMS

Migrating SHIMS from UniVerse to jBASE

SHIMS Session in Marche 1

Closing Party Featuring Rock Out Karaoke | Milan Ballroom

Introduction to Cisco Meraki Products

2:00 PM–2:45 PM

Featured Keynote - Bert Jacobs | Milan Ballroom  

Building a Corporate Culture that Thrives

12:00 PM1:30 PM

Marche 3

11:00 AM– 11:45 AM

Modena 1

10:00 AM– 10:45 AM

Molise 4

Breakfast | Villaggio Del Sole Terrace #3

Technology Expo | Milan Ballroom

Morning Poolside Yoga with Victoria Bocash | Villaggio Del Sole Terrace #2

9:00 AM– 9:45 AM

Sanders Supply: SHIMS Third Party Solutions Roundtable

7:30 AM9:00 AM

Lunch with Jeff Frohner |  Milan Ballroom

7:00 AM4:00 PM

Marche 1

6:30 AM– 7:00 AM


FIND ZUMASYS. FIND YOUR CLOUD. Get reliable cloud services tailored to your business needs.

Hybridity Move workloads to and from public clouds with flexible services based on the platform you already use.

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Copyright © 2017 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed at http://www.vmware.com/go/patents. VMware is a registered trademark or trademark of VMware, Inc. in the United States and/or other jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies.


AccuTerm 8 Preview

The #1 remote access solution for MultiValue is getting even better The next release of AccuTerm will include:  AccuTerm Session Resiliency  Enhanced Security  New Browser-Based Version (Replaces AccuTerm Cloud Edition)  Subscription Licensing will Include Desktop, Web and Mobile Editions

For more information or to join the beta list, please visit www.zumasys.com/accuterm Or email us at accuterm@zumasys.com

Did you know? 1.2 million companies use Office 365 You can enjoy unlimited Skype dial-in conferencing for $4 per user/month Microsoft now offers a full cloud-based phone system (now with auto attendant and call queues)

Zumasys is your go-to partner for Azure, Office 365, and Skype

Zumasys sold more Office 365 than any other partner in Orange County in the first half of FY2017.


HONORING OTHERS IN YOUR CAREER by Paul Giobbi

S

everal years ago, tom mendoza, the Chairman of NetApp, shared his powerful personal testimony at Zumapalooza. He talked at length about why he worked so hard to build NetApp into the $5B storage technology leader that it is today and what drove him to achieve such success.

His answer was simple: he worked to honor his father. He worked to make the most of the opportunities that he had been given—and he never stopped. Hearing Tom’s testimony was a powerful moment for me. I spend a lot of time thinking about what drives people and how to motivate them to achieve as much as they can in their careers.

So, here’s my question: Whom do you honor in your work? Who motivates you to get up in the morning and try harder than you did the day before? One of my motivations is the freckle-faced boy you see below. This boy is now 10 years old. He has never met me (that he can remember) and, because he now lives in Texas, I only get to see him through an occasional photo posted online by his mother. This special kid is Jay Otto, Jr., the son of Zumasys’ very first employee. His father, Jay Otto, was a humble, selfless, capable engineer whom many of our customers still remember to this day. Jay loved ski patrol, everything Disneyland and was always willing to help a customer or coworker. He passed away 10 years ago at the age of 37. Losing Jay was a devastating event for our young company. Jay met his wife Barbie while working together in tech services at Zumasys. After being eternally single, Jay fell deeply in love. They got married, Jay became a wonderful father to Barbie’s three children, and Barbie was pregnant before Jay was re-diagnosed with Melanoma, which took his life less than a year later. Whether they are conscious of it or not, everyone at Zumasys honors Jay each and every day they come to work. We honor him with more than just a placard in The Nerdery West, the memorial and meeting room just off our lobby in Irvine. We honor him through the customers that we choose to serve and

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how we serve them—many of which are the same ones that Jay supported a decade ago. I know that Jay would be proud of the nearly 100 employees who call Zumasys home. He would appreciate their work ethic, their selflessness and their dedication to others. Jay always had a passion for education. So, when we realized that Jay Jr. was going to grow up without his father, the Zumasys network of like-minded people sprang into action. With the help of our employees, our customers, our vendors and our families, we raised more than $30,000 in just a few weeks. We started the Jay Jr. College Fund and brought honor to the individual who had done so much to get Zumasys off the ground. You could call this college fund our first Happyness is a Choice fundraiser. It would take us five more years before we actually formalized it as a program, but it all goes back to Jay Jr. and his Dad’s desire to see him go to college one day. As you go about your day today, consider taking a moment to think about whom you are honoring and how. Having a strong vision or purpose in your career can be a powerful driver. Choosing to create positive memories is something we all have the power to do.


TOM MENDOZA

Vice Chairman of NetApp

Tom was responsible for the worldwide sales for NetApp from 1994-2000 as NetApp grew from 0-$1B in revenue. Tom was President of NetApp from 2000-2008 during which NetApp survived the dot com bust and grew from $1B to $3.3B in revenue. Tom was named Vice Chairman in 2008. Since the beginning of his tenure with NetApp, Tom has been instrumental in developing and nurturing NetApp's globally recognized culture.

Few people go into tech with inherited wealth. Most people are trying to make an opportunity for themselves. In my particular case, both of my parents were children of immigrants. I grew up in a one-bedroom apartment in New York until I was six. Three kids, one room, no hot water. Eventually, my dad saved enough money to buy a house more than 52 miles outside of the City—the very last stop on the train line. He spent two hours each day on the train commuting to the city just so we could have a house. And despite a two-hour commute, my father never missed one of my Little League games. There was never any doubt what was most important in his life. I believe there are two big motivators in life: One is to prove someone who supported you right, the other is to prove someone who didn’t support you wrong. The guiding principle in my life was to make my dad proud. That’s how I found myself where I am today.

Like I said, you very rarely find people in technology who came from wealth. If you’re like most people that I’ve met in tech, you have someone like my dad in your background. Someone who scrapped and fought to give you the best opportunities. What if they could see where you are right now—where you work and how you live? How proud would they be? Forget about anything other than to make sure that you don’t let them down. That you live your life and give it everything you have with the opportunities you’ve been given so that five, ten years from now they would still be proud. I have faith that if you do that, things will work out well. I have often been asked, "Did you ever think that NetApp would be so successful?" I always say, "No, but I thought it would be something that we would be proud of the rest of our lives."

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THE PEOPLE OF ZUMASYS Zumasys is a technology company that puts people first. Our mission is to provide the finest customer experience in the IT industry, with personalized support and service from passionate employees who are working for more than the bottom line.

1 Aaron Hunt I make a fantastic martini! 2 Alex Muniz I can rap freestyle lyrics 3 Allen Ratcliffe Ask me about my Harley Davidson 4 Ananya Ridenour I just finished my first novel 5 Andy Takacs In my free time I enjoy wrenching on cars 6 Bert Reyes You can find me at the DJ booth spinning some beats 7 Betty Martin I love photography and traveling to beautiful places 8 Brianna Salley My favorite moments are spent with my family over a home-cooked meal and a great glass of wine 9 Brittany Cruz Quote to live by: “Don’t count the days, make the days count.” 10 Bruce Decker Favorite movie quote: “Write it again, half as long.” – A River Runs Through It 11 Bryan Bowers I'm full-blown obsessed with Star Wars and Lord of the Rings 12 Cairene Medina Recently travelled to Thailand as part of the Zumasys Travel Incentive Program 13 Carlos Sanchez Favorite movie quote: “Why, oh why didn’t I take the BLUE pill?” – The Matrix 14 Chad Tvedt Favorite movie quote: “Surely you can’t be serious?” “I am serious, and don’t call me Shirley.” 15 Corey Luckow My passion is surfing the waves at Trestles on a beautiful day 16 Dan Ell A BASIC game program I wrote in 1979 called “Digital Baseball" was the foundation of a BASIC course taught at Vanderbilt University 17 Daniel Klein My favorite book is Zen and the Art of Motorcycle Maintenance by Robert M. Pirsig 18 Dario Ferreira Quote to live by: “The brick walls are not there to keep us out. The brick walls are there to give us a chance to show how badly we want something.” – Randy Pausch 19 Dave McCary My favorite song is Jack Straw by Grateful Dead 20 Dave Kam On my tombstone: “Died while fighting off ninjas on a sinking battleship.” 21 Dobie Yates Quote to live by: “‘Whoever wants to be my disciple must deny themselves and take up their cross daily and follow me.’” – Luke 9:23 22 Dustin Smith My dream is to sail around the world 23 Elle Gargano Find me next to the cheese platter 24 Esmeralda Valenzuela I love jamming out to The Gap Band 25 Frank Petillo Things I can't live without: Computers, Gadgets, Sailing, Golfing, Soccer & COD 26 Garrett Ono Go Ducks! 27 George Dudenhefer You can find me playing golf and drinking red wine 28 Greg Cooper I very much enjoy watching movies, especially those featuring Austin Powers’ calorie-challenged arch nemesis 29 Hieu Phan I recently ate my way through Japan 30 Ian Meers Quote to live by: "I fear the day that technology will surpass our human interaction. The world will have a generation of idiots." – Albert Einstein 31 Jacob Vargas Favorite line from a movie: “I’m your Huckleberry.” – Doc Holliday 32 Jennifer McGraw I'm passionate about promoting food allergy and anaphylaxis awareness 33 Jessica Johnson I love spending time with family and friends, sharing good food and good drinks! 34 Jill Orsini I love spending time with my family attending my kids' volleyball and lacrosse games 22

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35 Jim Holloway While living in Japan, I perfected the art of making natto (fermented soybeans) 36 Jin Kim My fun fact is I don't have a fun fact 37 Joe Dunkle I can make a mean grilled cheese! 38 John Riley I love taking piano lessons and working in the garden 39 Jonathon Mittelsteadt I enjoy playing video games with friends, hosting BBQ’s and playing poker 40 Joseph Kasal On my tombstone: … That Bus 41 Justin Kunisaki In my free time I enjoy playing video games with my friends and playing with my German Shepherd 42 Kate Goetting Favorite lyric: “All is full of love" - Bjork 43 Kevin Jones Quote to live by: “Since we came together so miraculously, let us not lead a trivial life; let us together become active in a noble manner” – Goethe 44 Kung Chhan If I could go to one concert for the rest of my life it would be Dave Matthews Band 45 Laura Guziel My prized posession is my Kindle and my classic red KitchenAid 46 Leon Ngo I enjoy PC Gaming, watching movies and hanging out with family and friends 47 Lisa Padilla Heart-thumping spin classes at the crack of dawn fuel my inspirations of the day! 48 Long Bui Favorite Band: The Red Hot Chili Peppers, The Killers, The Beatles and seemingly any band that has “The” in front of it 49 Lori Ridgeway On my bucket list: Mardi Gras in New Orleans, jumping off of the Sky Tower in New Zealand and zip-lining in Costa Rica 50 Lourdes Ramirez Passions: Family, Friends, Futbol, Music 51 Maria Gasser I make beautiful origami boxes and quilts 52 Marissa Loffler Quote to live by: “When things are falling apart, they are actually falling into place!” 53 Maxx Blason I want to dedicate a couple of years to volunteer in an underprivileged part of the world 54 Melissa Griffin My dream vacation is to travel to Bora Bora and The Maldives 55 Michael Tighe Obsessed with Japanese rhythm games 56 Michelle Moreno My most prized posession is my “Arrow of Time” painting by Vladimir Kush 57 Michelle Brown I can wiggle my ears 58 Michille Watson I want to visit all 50 states 59 Mike Street On my iPod: The Beatles, Queen, The Rolling Stones, Eric Clapton 60 Mike Coelho Quote to live by: “You miss 100% of the shots you don’t take.” – Wayne Gretzky 61 Mitch Buckland I became a black belt in karate after five years of training 62 Patrick Payne I am most at home in my RV 63 Paul Giobbi My Personal Philosophy: “Always have something to look forward to.” 64 Paul Radovsky My hobby is creating music with my drum 65 Peter Schellenbach Music of choice: The Beatles 66 Randy Joyce Favorite Quote: “She may not look like much, but she’s got it where it counts, kid. I’ve made a lot of special modifications myself.” – Han Solo 67 Ray Gasser Full-Blown Obsession: Crosswords and other puzzles 68 Rich Brim On my tombstone: Wait, I’m not done yet! 69 Robert Trask Favorite Motto: Life is what you make of it, you can enjoy it from the sidelines or take a risk and play on the field. If you are defined by the past and the present is here and the future is there which one are you living for? 70 Ryan Beaty I practice Kung Fu 71 Sam Wozniak Favorite Saying: “How you think is everything. Always be positive. Think success, not failure. Beware of a negative environment.” – IBD 72 Saranya Villavankothai My dream is to travel to Thailand and Bali 73 Tiffaney Giobbi Can always be found dancing to some country music 74 Toby Bierly Quote to live by: “Anyone can give up; it is the easiest thing in the world to do. But to hold it together when everyone would expect you to fall apart, now that is true strength.” 75 Tom McTeer I'm obsessed with lighting animation 76 Tom Parker I once travelled around Indianapolis Motor Speedway in an open wheel car at 190 MPH 77 Wouter Schuchner You can find me outdoors! Dirt bike riding, motocross racing and hiking 78 Yvette Castro Adore my 4 daughters, the beach, Radiohead, and The Los Angeles Dodgers 79 Irwin Fletcher Investigative reporter who doesn't shower much. 23


THE ZUMASYS CLOUD PORTFOLIO Zumasys helps companies of every size achieve performance and reliability for their business-critical applications on premises and in the cloud. We take ERP systems and core business applications of all types and layer on enterprise-class IT infrastructure, cloud computing and software development services to move these applications forward into the future.

For more than a decade, The Zumasys Cloud has been the de-facto hosting platform for the world’s most demanding databases, business applications and legacy software.

DESKTOP-AS-A-SERVICE

BACKUP-AS-A-SERVICE

Built on Citrix technology, Zumasys DaaS provides a robust, browser-based hosted desktop for a low monthly fee. For just pennies per GB, Zumasys offers complete hosted backup using Veeam Cloud Connect technology. Embrace hybrid cloud with Office 365, Azure AD and full Disaster Recovery using Azure Site Recovery.

IRVINE HEADQUARTERS

REMOTE LOCATIONS

9245 Research Drive Irvine, CA 92618 866-ZUMASYS (986-2797) | phone 949-334-0287 | local 949-334-0288 | fax

Fair Oaks, CA Long Beach, CA San Clemente, CA San Mateo, CA Sunland, CA Castle Rock, CO Miramar Beach, FL St. Petersburg, FL Canton, GA Chicago, IL Crystal, MN Maple Grove, MN Odessa, MO Eagan, MN Cuyahoga Falls, OH Portland, OR Manahawkin, NJ Henderson, NV Ithaca, NY LaFayette, NY Schenectady, NY West Hempstead, NY Plano, TX San Antonio, TX Tyler, TX

LAS VEGAS OFFICE 6405 South Tenaya Way, Suite 110 Las Vegas, NV 89113 866-ZUMASYS x328 | phone 702-333-2194 | local 949-334-0288 | fax

UK HEADQUARTERS Hamilton House 111 Marlowes Hemel Hempstead Herts HP1 1BB United Kingdom 0808 189 3266| phone 020 3514 8368 | local

CONTACT US sales@zumasys.com www.zumasys.com

MULTIVALUE SOFTWARE SOLUTIONS With Zumasys’ software development, professional services and MultiValue products, we can help you evolve your Pick applications while retaining decades of valuable business logic.

The #1 remote access solution for MultiValue

The Native application platform for MultiValue

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RESTful services for every MultiValue database

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ELEVATE ★ SUMMER 2017  

Zumapalooza | ZUMASYS Customer Solutions Summit

ELEVATE ★ SUMMER 2017  

Zumapalooza | ZUMASYS Customer Solutions Summit

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