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Connect Patients and Caregivers


e·voke /əˈvōk/ Verb 1. 2.

Bring or recall to the conscious mind. Invoke (a spirit or deity)


Table of Content

1. 2. 3. 4. 5. 6. 7. 8. 9. 10.

Background Story Product Concept Business and User Needs SWOT/MoSCoW Competition Demographic Persona Brand Persona User Journey Mental Models

11. 12. 13. 14. 15. 16. 17. 18. 19.

Information Architecture User Flow Sitemap Lo-Fi Wireframe Brand/ Logo Color Typography Hi-Fi Wireframe Hi-Fi Interactive Prototype


Dec 24, 2016 Guanghua Hospital, Shanghai


The number of Americans living with Alzheimer's is growing — and growing fast. An estimated 5.8 million Americans of all ages have Alzheimer's dementia.


Alzheimer Only three percent of senior citizens live in nursing homes. The 2010 US census found that 3.1 percent of seniors were nursing home residents. Rather than move to a nursing home or assisted living, many seniors choose in-home care support. More than 15 million Americans provide unpaid care for people with Alzheimer’s or other dementias. About one in three caregivers (34 percent) is age 65 or older. Approximately one-quarter of dementia caregivers are "sandwich generation" caregivers — meaning that they care not only for an aging parent, but also for children under age 18.

Reference https://www.alz.org/alzheimers-dementia/facts-figures


Background As people age, remembering basic things—appointments, names, dates, locations—becomes more challenging. We want to create a solution that empowers an aging population to keep track of the important things in their lives, to intervene and give their lives structure in an area where it previously was not needed. We believe this will help elderly people cope better with the uncertainty and fear that comes with memory loss.

On the other hand, Alzheimer's takes a devastating toll on caregivers. Compared with caregivers of people without dementia, twice as many caregivers of those with dementia indicate substantial emotional, financial and physical difficulties. We believe this will also help the caregivers alleviate their pressure and stay connected with the patients.


Product Concept

To accomplish this, we propose a digital product that reminds an individual of events, anniversaries, medication schedules, and appointments. These alerts can be managed by a caregiver, allowing them to assist from afar, therefore increasing independence while maintaining oversight.


Business & User Needs Goals & Objectives: 1. To help elderly people keep track of things, and recognize people in their lives 2. To design a product that is easy to use for people who struggle with digital products 3. To allow users to engage with the product in a variety of ways— through text, voice, and images. 4. To allow a user’s family/friends/support network to engage with the app and contribute entries to the user’s log of memories.


Business & User Needs Requirements: 1. Various means of input, including camera, text, voice recording and converting. 2. Two-way management of events and alerts, allowing for both the caregiver and care recipient to be in control. 3. Various means of remote assisting from family and community, including voice call and video call. 4. The interface needs to be elder-friendly. the interface can be operated by voice instructions.


SWOT Strength Internal

1. 2. 3. 4. 5.

Elderly-friendly interface Humanistic concerns Untapped demographic Connect patient with their family and friends Allow elderly people to live independently

Weakness 1. 2. 3.

Opportunities External

1. 2.

3.

Aging population provides a big market Alzheimer is currently ranked as the sixth leading cause of death in the U.S. Lack of collaborative apps in the market targeted toward bridging the generation gap

Need to educate the elderly to use digital products Lack of brand image Lack of budget

Threat 1. 2. 3.

Competitor such as Lifepod Lack of social recognition of this topic Ever-changing digital trends and the need to adapt/change/update


MoSCoW Must-haves 1. 2. 3. 4. 5.

Mobile app for both patient and caregiver ends Photo, voice, text input Two-way event management Voice dictation Elder-friendly interface > Large font and easy to click/target buttons

Should-haves 1. 2. 3. 4. 5. 6. 7.

Could-haves 1. 2. 3.

Facial/ item recognition technology Text-audio convert Web end input

The ability for medical professionals to add information Voice assistant Community support Voice/ video call Reminders and calendars Geolocation technology Legal issues & consent form Won’t-haves

1. 2.

Social media where people can share their thoughts Remote control


Competition Most countries have a rising life expectancy and aging populations. Though the trend emerged first in developed countries, it is now seen in virtually all developing countries, which makes it a hot topic. This topic opens up big opportunities for assisting the elderly with their daily lives, medical issues, and psychological issues. A lot of business entities have been aware of this and developed strategies and digital products to meet the needs of this market. Though they are all through different approaches, we found some direct competitors that we should study and stand out from.

Timeless (Not lunched yet) https://www.timeless.care/ It helps Alzheimer’s patients to remember events, stay connected and engaged with friends and family, and to recognize people through artificial intelligencebased facial recognition technology. It has ‘Updates, Today, Photos, Contacts, and Identity’, but lack of two-way management for their daily events.

Lifepod https://lifepod.com/ The first proactive-voice Caregiver Service: Making those we care for happier, healthier and safer in their homes, and providing valuable data and increased peace of mind to their professional and family caregivers. LifePod follows a schedule set by a caregiver and uses words that can be personalized through its Online Portal.


Demographic Target Audience:

Elderly individuals concerned about the effects of memory loss family members of those individuals who may be on the lookout for a digital solution to these problems.


User Personas a. Elderly individual concerned about the effects of memory loss

Attitude: Skeptical about using technology, but willing to accept help Behavior: Rosemarie starts to get difficulties remember things in her daily life. She is trying to take notes and diaries for keeping track of things happened. Fear and Frustrations: She worries about conditions getting worse, and eventually losing memories about her family, friends and happy moments in life.

Name: Rosemarie Gender: Female Age: 78 Location: New York, NY Occupation: Retired, former teacher Family: Husband, 2 children, 4 grand children Computing & Web Experience: Comfortable, but basic

Needs and Goals: She wants to have a tool that can remind her of what’s going on in her day to day life, how to get to important places, and what information to ask medical professionals. How the product used: Rosemarie uses the alerts and events functions to manage her day-to-day schedule, collaborating with her caregiver when necessary.


User Personas a. Adult helping an elderly friend/family member with memory loss

Attitude: Wants to assist a family member with memory problems and thinks a digital product may be the answer Behavior: Steven is usually busy with job and he can not always stay along with his mother who has a memory problem. Fear and Frustrations: He worries about his mother’s daily life. Without any assist, his mother may be frustrated when coping with memory loss. At worst, she may be in danger of getting lost or missing her appointments.

Name: Steven Gender: Male Age: 43 Location: New York, NY Occupation: Physician Family: Married, 2 kids Computing & Web Experience: Moderate - Advanced

Needs and Goals: He needs a tool to better communicate and help his mother, to keep connected with family. How the product used: Steven uses this app to manage his mother’s appointments, helping her to get to the doctor on time without micromanaging her, and communicating with her doctor without being at her appointments in person.


Brand Persona

The Caregiver “be good to people for no reason� Caregiver brand persona aims to make people feel secure or nurtured and is focused on generosity and compassion. It gives entirely of themselves to make sure others are taken care of. Desire To care, protect and nurture

Goal To help others

Strategy Do things for others

Motto Treat others the way you want to be treated

Fear Neglect, instability and ingratitude

Achilles Heel Martyrdom and being exploited


User Journey & User Flow

Steven’s Core User Journey: ● Create event for Rosemarie ● Add time of appointment and address ● In the “Notes” field, Steven adds any relevant directions that Rosemarie may need that are not covered by GPS directions

Confirm and create the event

Get arrival notification

Add time and address

Create daily reminders

Add direction

Get status updates

Add questions in “notes”

Schedule a new appointment

● In the “Special Notes” field, Steven lists questions that he wants Rosemarie to ask the doctor.

● A few hours later, Steven gets a notification that Rosemarie made it ●

● ●

safely to her appointment 30 minutes later, Steven gets a notification that Rosemarie’s doctor has added a “Special Note” to Rosemarie’s appointment reminder, which includes relevant test results, explanations of health conditions, changes in medication, etc. Steven uses this new medication information to add a daily reminder for Rosemarie to take this new medication Steven adds a new event to Rosemarie’s calendar with her follow-up appointment


User Journey & User Flow

Rosemarie’s Core User Journey:

Get notification in advance

Arrive at the appointment

Check the event details

Follow the question “notes”

Get notification on the day

Get follow-up notification

Follow the direction

Contact Steven

● Rosemarie gets a notification that she has a new appointment to be aware of

● Rosemarie taps the notification, which brings her to the event page ● A few days later, on the day of the appointment, she gets another notification

● Rosemarie taps a link in the event to get directions to her ● ● ● ●

appointment When she arrives at her appointment location, Steven receives a notification that she arrived When she’s at the doctor, she brings up the app to keep track of what questions she needs to ask After her appointment is over, she receives a notification that she has a follow-up appointment in two weeks Rosemarie can call Steven directly from the app to discuss anything she’d like over the phone. She can also record a voice message for him or send him a text via the app.


Mental Model Caregiver Steven’s Mental Model:


Mental Model Patient Rosemarie’s Mental Model: Check appointment

Leave on time

Check medical history

Follow the direction

Take out the notes

See doctor profile/ rate

Get to the location

Get doctor’s feedback

Get explanation

Add notes

Check location/ route

Let caregiver know

New medication

Ask about follow-up

Record thoughts

Review event details

Travel follow direction

Visit the doctor

Contact caregiver

Add notes/ photos

Text-voice convert

Real-time location

Multiple input

In-app video/audio call

Voice memo

Lock caregiver’s notes

Late alert

Text-voice convert

Voice/ text message

Photo

Add/ edit notes

Saved route/ location

Tag

Text-voice convert

Categorized notebook

Map/ navigation

Arrival notification

Emergency contacts

Audio/ text notes

Appointment Reminder

Tag


Information Architecture Me

Contacts

Calendar

Event

Memories

Profile

Audio Call

Day/ Week/ Month

Appointment

Photo Gallery

Emergency Contacts

Video Call

Add/ Edit Event

Audio Notes

Notebook

Medical History

Text Message

Add/ Edit Reminder

Text Notes

Tagged Photo

Settings

Voice Message

Search Event

Map

Audio Notes

Font Size

Sticker

Navigation

Text Notes

Voice Assistant

Location Share

Help & Support

Contact List

Terms of Use

Group Chat

Privacy Policy

Search Contact Keyboard


User Flow


Sitemap

Caregiver

Patient Ver. Sign up

Patient

Welcome Login

Home

Me

Contacts

Event

Medical History Settings

Appointment Detail Info

Voice Assistant

Notes

Help & Support

Map

Font Size

Calendar

Memories

Call

Event

Message

Reminder

Keyboard

Search

Photos Tag Notes Add notes


Lo-Fi Wireframe


Brand/ Logo


Color

#000000

#FF9900

#07AC99

#FFFFFF

#425455


Typography ROBOTO


Hi-Fi Wireframe


Hi-Fi Wireframe


Hi-Fi Wireframe


Hi-Fi Wireframe


Hi-Fi Wireframe


Hi-Fi Wireframe


Hi-Fi Interactive Prototype https://invis.io/46TELBAVWR8

Profile for J. Z.

UX practice  

A solution that empowers and aging population to keep track of the important things in their lives, to intervene and give their lives struct...

UX practice  

A solution that empowers and aging population to keep track of the important things in their lives, to intervene and give their lives struct...

Profile for zhjj
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