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SPRING 2014

Ojai Valley Community Hospital

Bringing Quality Healthcare to the Residents of the Ojai Valley

“I love what I do,” said Dr. Carl Constantine, the new hospitalist at Ojai Valley Community Hospital. “It’s a very intellectually challenging job. I really enjoy working in the hospital environment where I have chance to continually see and treat complex patients and

a hospitalist provides that first-line of defense for hospitalized patients. Ojai Valley Community Hospital is a 103-bed, non-profit, community-based acute care facility serving the over 35,000 residents of the Ojai Valley. AMONG OUR DISTINCTIONS: Licensed by the California Department of Health Services National accreditation from DNV Healthcare, focusing on quality, innovation and continual improvement Highly trained physicians and specialists work closely with our full staff of healthcare professionals, management and volunteers to bring a high level of care to the residents in the Ojai Valley.

Dr. Carl Constantine

work closely with our highly capable support staff, nurses and fellow physicians.” As a hospitalist, Dr. Constantine cares for patients in the hospital recovering from surgery, serious injury or illness. Dr. Constantine understands some patients may be wary of having a hospitalist, not their primary doctor, see them in the hospital. Nevertheless, he said once patients realize the benefits of having a hospitalist nearby, they’re glad to see him. “Certainly many of the patients I see have an initial tentativeness about a hospitalist, but people want the best care they can have,” he said. “My goal is to give them the best care possible, and when people understand that I’m a specialist in hospital medicine, like any other type of specialist, they respond much more positively.” So what are the benefits of having a hospitalist at Ojai Valley Community Hospital? Hospitalists help ensure a continuity of care. From the moment a patient is admitted, a hospitalist is there to see the patient and review their medical records. A hospitalist also calls a patient’s primary doctor to discuss the problem and learn more about the patient. This gives the hospitalist – as well as the entire hospital staff – a better understanding of a patient’s medical history, including medications and past treatments.

OVCH Hospitalist Program When asked what they do, most physicians often say, “I’m a doctor.” It’s an easy-to-understand answer. Because when it comes to healthcare, there are all types of specialists: endocrinologists, nephrologists, even perinatologists – just to name a few. The multi-syllabic names can be confusing to say the least. There is, however, a type of doctor whose name says it all: a hospitalist. A hospitalist is a doctor – typically a specialist in internal medicine – who focuses on the patients in a hospital.

Continued on page 3.


OJAI HEALTHCARE

s n o i t a l u t a r g n o C EMPLOYEE of the 4th QUARTER I

“I’ve always wanted to get into healthcare because I like to help people, especially the elderly. They have different obstacles than those that are younger.” So says Imelda Contreras, nursing assistant in our Continuing Care Center. She lives what she speaks and that is why she is our OVCH Employee of the 4th Quarter. Imelda started her medical career in 1997 and has been an outstanding employee for the past 17 years. Originally she wanted to work at OVCH because her children were in local schools but after spending a few weeks, she found her niche and loves the people she works with, as well as, the residents. Marsha Alstot, Director of Nursing for CCC, describes Imelda as “an aura of calm, kindness and caring that is always imparted to our residents and staff.” This is how she describes her award winner:

• “Reliable, always on time and an inch within perfect attendance” • “Works two positions within the CCC: CNA and RNA • “Never received a complaint from a patient about Imelda” • “Very Professional” • “Interacts wonderfully with our residents and patients” • “Will work extra and stay late when needed” Imelda has lived in Ojai for 31 years and has four children. She stresses education and is a role model to her family and friends. Her

Imelda Contr eras, OVCH E mployee of th e 4th Quarter

“I’ve always wanted to get into healthcare because I like to help people, especially the elderly." oldest daughter completed her undergraduate degree at USC and is currently finishing up her Master’s degree at Harvard University. The youngest daughter is a CNA and waiting to get into an RN program. One of her twin boys has his degree in Business Administration and the other is currently attending college.

You would think that, plus the hours spent at OVCH, would take all her energy yet she continues to serve as Treasurer for the Ojai Valley Mexican Fiesta committee, while her husband is the Vice President. Her main task? Attending meetings and reviewing applications for scholarships.


OJAI HEALTHCARE

OJAI VALLEY COMMUNITY HOSPITAL

PATIENT SATISFACTION Ojai Valley Community Hospital Exceeds State and National Standards Ojai Valley Community Hospital Scores Compared to State and National Averages. OVERALL RATING

74.23

California Average: 67 National Average: 70

WILLINGNESS TO RECOMMEND

73.49

California Average: 70 National Average: 71

COMMUNICATION WITH NURSES

87.92

California Average: 74 National Average: 78

COMMUNICATION WITH DOCTORS

84.02

California Average: 78 National Average: 81

RESPONSIVENESS OF HOSPITAL STAFF

82.03

California Average: 61 National Average: 67

HCAHPS Composite generated February 2013 - January 2014.


OJAI HEALTHCARE

OJAI VALLEY COMMUNITY HOSPITAL

PATIENT SATISFACTION

Ojai Valley Community Hospital Passes Recent Accreditation Survey What does it mean to be “accredited?”

To our patients, accreditation provides the confidence that the hospital is approved to handle their care needs in accordance to specific requirements. To be approved by the Centers for Medicare and Medicaid Services (CMS), the hospital has to be either reviewed by a State Agency under the direction of CMS or it can seek accreditation from one of the CMS approved accreditation organizations: DNV Healthcare, Inc., The Joint Commission or the American Osteopathic Association.

What are the benefits of accreditation with Det Norske Veritas (DNV) Healthcare, Inc. (DNVHC)?

DNVHC brings a new approach to the accreditation process that will hold the hospital accountable but also drive innovative and best practices to improve our processes. DNVHC/NIAHO presents a set of standards that addresses the criteria imposed by CMS as well as the international standard of

ISO 9001 quality management system requirements. We are being held accountable to meeting a much higher standard.

What does "ISO" stand for?

The term ISO stands for the International Organization for Standardization. You would reasonably assume that it ought to be IOS, but it isn't. Apparently, the term ISO was chosen (instead of IOS), because ISO in Greek means equal, and ISO wanted to convey the idea of equality – the idea that they develop standards to place organizations on an equal footing.

What is ISO 9001?

ISO 9001 is an international quality management standard. It is rapidly becoming the most popular quality standard in the world. Thousands of organizations in over 170 countries have adopted it, and many more are in the process of doing so.

2014

Community Memorial Health System

SPEAKER SERIES

PRESENTED BY

GARY WILDE

CMHS PRESIDENT & CEO

STATE OF THE HEALTH SYSTEM

Healthcare reform and how it affects you and our community Update on the system building projects Update on system services and programs

THURSDAY, MAY 8, 2014 | MUSEUM OF VENTURA COUNTY | 100 EAST MAIN STREET, VENTURA | 5:30: REFRESHMENTS | 6:00: PRESENTATION

SPACE IS LIMITED. FOR RESERVATIONS PLEASE CALL 800/906-6093 OR VISIT CMHSHEALTH.ORG/RSVP.

Community Memorial Hospital • Ojai Valley Community Hospital • Centers for Family Health


OJAI VALLEY COMMUNITY HOSPITAL

Construction Update Hospital Modernization Continues in Ojai

C

Construction continues at Ojai Valley Community Hospital, as we renovate several areas within the front area of the hospital. The renovations will include: a new ADA compliant entrance, enhanced lobby and registration area, a new outdoor courtyard, and a new exterior that better integrates with the style of the Ojai Valley. Completion date for this project is slated for early mid-June.

Completion is anticipated in mid-June.

OVCH Hospitalist Program Continued from page 1.

A hospitalist will then keep in constant contact with the patient’s primary care doctor. This allows the primary doctors who choose to utilize the hospitalist to keep up to date with their patient’s recovery in the hospital while being able to maintain regular office hours. This hand-in-hand relationship is also important after the patient is discharged because a hospitalist can give a primary care doctor additional details about a patient which may help with their recovery. “It’s all about getting better care, more standardized, more efficiently,” said Constantine, who pointed out his day-to-day work

in the hospital requires he stay up to date on newest and most effective innovations in medicine, as well as the latest treatment recommendations and guidelines for many medical conditions. Because hospitalists don’t keep office hours and don’t have demands outside the hospital, they have more time for their patients, which is especially important when it comes to medically-complex cases. Hospitalists can see patients faster and more regularly. This means more rapid initial assessment, faster initiation of therapy, shorter recovery and less time in the hospital for

patients. A hospitalist’s availability throughout the day also makes it easier for family members to meet with the doctor more frequently for updates on a patient’s condition. A patient’s health can change quickly, especially for seniors and those facing lifethreatening illnesses. Immediate medical care is a must, and a hospitalist provides that firstline of defense for hospitalized patients. Constantine said he’s glad to be a part of the team at Ojai Valley Community Hospital and promises to help Community Memorial Health System fulfill its mission: “To heal, comfort and promote health for the communities we serve.” “I’m grateful for my opportunity here at OVCH and will do whatever I can to provide the best care possible for our patients.”


Community Memorial Hospital of San Buenaventura 147 N. Brent St. Ventura, CA 93003

MAY HOSPITAL DAYS FRIDAY

SATURDAY

SUNDAY

MAY

MAY

MAY

16 17 18 50% of all sales

will go to the Ojai Valley Community Hospital / Continuing care center Building Project.

10%

off purchases for all patrons

RAINS celebrating 100 years

Ojai Valley Community Hospital Foundation Guild Presents its Annual Spring Event

The thoroughbreds may have crossed the finish line earlier in the day, but the fun will have just begun in ojai.

With southern hospitality, mint juleps, dancing and down-home cooking, the party's outside in the paddock.

Saturday, May 3, 2014 6-10 pm For more information call: 805/640-2317 Proceeds will benefit the Ojai Valley Community Hospital and its Continuing Care Center. OVCHF is a non-profit 501-(c)(3) organization Tax ID # 20-1982135


Ojai Health Care - Spring 2014