Blog #2: Weâ€™re Dead Every so often working in a bar or restaurant you have days that are completely slow beyond belief. You wait, and wait, and wait, and WAIT and still nobody comes. You clean the tables, restock the salt and pepper, and even buff out the windows. As you're constantly working and cleaning you occasionally look up towards the door waiting for someone to come in. You may hear a sound that you think is the door and you shoot up ready to greet them, but it's nobody. This is what we call "Dead" in the industry. It's the absolute worst thing. No people means no sales, no sales means no tips, no tips means no motivation. Why work when there's nobody there? It's BORING. Most jobs have files to collect and memos to pass around. Working in the food and beverage industry means we depend on customers. They drive the industry and they supply us with jobs. Without them, there is no restaurant or servers or bar tenders or cooks or busboys. There's nothing. When they come in and we're busy it's great! We're making money they're having a wonderful experience and the world keeps turning. But what do you do when there's nobody there? With this blog i'll give you the five best things you can do as a bar tender while it's dead on shfit. Pay attention! 1) Wipe down the menus. Nobody wants to be handed a menu with ketchup smeared all over the front page. I'm also pretty sure nobody ever said "Hey thanks for the menu, could you put a little more ranch on the backside?" It's the first impression the customer is going to have in the restaurant and it needs to be a good one. 2) Make sure your tables are clean and wiped down. This goes along the same lines as wiping down the menus. Have you ever been to a restaurant and put your elbows on the table to find them soaked? It's the worst! I know i hate it and i don't want my guests to experience the same hate in an establishment i work in. 3) Sweep the entrance. Always make sure your guests have a clear path into the building. They want to have an easy transition from outside to inside. Going into a new place is a weird feeling. People are looking at you, you're standing there lost without a table to sit at, and it's awkward. Most places have implemented what's called a "Hostess" for this exact reason. Being in a smaller place though you may not have those luxuries. SO, always keep the pathway into the restaurant as neat as possible. 4) Review the specials, deals of the day. When that customer finally does come in, and they will, you dont' want to be caught with that "Deer in the Headlights" look. Picture this, You've been sitting around for hours waiting for a customer and you finally have one. They ask you "What's your special of the day?" You should know, but you don't. And what have you been doing for the past 2 hours? Know your stuff! 5) Get to know your co-workers. This sounds bad and counterproductive but it's actually a great way to build comradery and friendships. Your co-workers are your team mates and you depend on them and vice-versa. You need to be a strong unit
and be able to work together in harmony. If you don't know the person you're working with to a tee you may end up saying the wrong thing. Being able to motivate your fellow workers means knowing them. So strike up a conversatoin and get to know them. Being "dead" at work is not something you want. But it DOES happen. So the next time you're dead at work remember these tips and make it a little bit easier on yourself.
Published on Mar 1, 2014