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Annual Report April 2016 - March 2017

INVERCLYDE COMMUNITY CARE FORUM One voice brings thought, Many voices bring change... enquiries@yourvoice.org.uk | www.yourvoice.org.uk Follow us on Facebook

@YourVoiceICCF

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Contents CHAIR’S REPORT Margaret Telfer���������������������������������������Page 03 OVERVIEW: Your Voice�������������������������������������������������������������������Page 04 Network Connections 2016/2017�����������������������������������������Page 05 Improving Lives���������������������������������������������������������������������������������������Page 06 Facilitators of Change������������������������������������������������������������������������ Page 07 Meet The Board / Meet The Team������������������������������ Page 08 - 09 Your Services, Your Say�������������������������������������������������������������������� Page 10 Digital Inclusion��������������������������������������������������������������������������������������Page 11 HSCP Community Engagement���������������������������������������� Page 12-13 Inverclyde Alliance Infographic�������������������������������������������������� Page 14 Early Intervention, Prevention & Reablement���������������������������������������������������Page 15 - 17 Support for Families���������������������������������������������������������������� Page 18 - 19 Employability & Meaningful Activity���������������������������������������Page 20 Inclusion & Empowerment������������������������������������������������������������ Page 21 PROJECTS New Ways & Culture Change������������������������������������������� Page 22 - 23 Community Connectors�������������������������������������������������������� Page 24 - 25 Peer Support Network����������������������������������������������������������� Page 26 - 27 Recovery Initiatives������������������������������������������������������������������ Page 28 - 29 Orchard View���������������������������������������������������������������������������������������������Page 30 Keeping Active in Later Life���������������������������������������������������������� Page 31 Peer Support Network����������������������������������������������������������� Page 26 - 27 Healthier Lifestyles������������������������������������������������������������������������������Page 32 Monitoring & Evaluation������������������������������������������������������ Page 33 - 34 The Future���������������������������������������������������������������������������������������������������Page 35 2

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Chair’s Report

Mrs MARGARET TELFER Chairperson

The role of the chairman of Your Voice is an honour but also a responsibility. This last year has been a particularly challenging year for everyone at Your Voice. Our staff, board members, people who use services, carers and communities across Inverclyde have all been affected. A reduction in both our core funding and project funding which came to an end, has meant that we’ve had to rethink our strategies and priorities. This has caused a great deal of anxiety and worry for all involved. Nevertheless our staff and volunteers have remained loyal and have risen to the occasion. This has resulted in the services being sustained. These challenges have been experienced by many and are not particular to Your Voice. We, like many across the country - including statutory, private and voluntary organisations - have been affected as a result of the current financial constraints, due to the ever reducing public purse. However there is always a silver lining and our track record in delivering and working with grass roots communities and successfully securing funding for new initiatives has enabled our organisation to further develop. We are now on a more secure financial footing and can face the future confidently. We have a long history of working with partners in Inverclyde and influencing positive change. We look forward to working together, to enable the voice of local people to be heard in the planning and development of services and support, to meet the needs of local people.

We will continue to work with and for local people.

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Overview

YOUR VOICE, Inverclyde Community Care Forum

Your Voice (Inverclyde Community Care Forum) is an independent registered charity and Company Limited by Guarantee, set up over 25 years ago. Our collective Network has built up a reputation of trust and effectiveness over the years and together we have influenced decisions to ensure local services and support meets the needs of local people. Collectively we influence and work with local statutory, voluntary and private providers, as well as national organisations to ensure they listen to the voice of local people. Our Network membership is diverse. Members come from across Inverclyde, with differing backgrounds and experiences, and span a broad spectrum of age groups. You can be involved in a variety of ways, from our wider network to the topic specific subgroups, Advisory Group or our Board The main areas of our work involves: • Supporting people to speak up and get involved • Listening to and acting on their views • Identifying common issues of concern and develop solutions • Building and developing the skills and knowledge of local people • Raising awareness of local services and supports • Connecting people • Promoting positive health & well-being Research indicates that part of the reason for health inequalities and social exclusion in communities is that people feel they neither have control of their lives or the power to change anything. Feedback from local people in our community echoes this, and highlights that feelings of emptiness 4

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and lack of control means that some people partake in unhealthy activities that have a negative impact on their physical/emotional health and wellbeing. The ethos of Your Voice is to promote participation, and ensure that people with health problems and underrepresented groups are accepted, supported and have the resources to fulfil their potential. Your Voice bring together diverse voices to develop a common agenda for change. It is indicative of our work that people have a sense of community and control over their lives, by means of real choice and participation. They have equal human value regardless of their situation or ability and have the right to dignity, respect, privacy and choice. We facilitate capacity building through active community engagement, organisational development and building relationships of trust. We create the connections between local people, agencies and ideas, and work collaboratively to develop social inclusion and citizenship for local people to develop solutions to make Inverclyde a good and healthy place to live and work.


Network Connections

APRIL 2016 to MARCH 2017

Engagment & Events with Your Voice Network equated to 5869 reciprocal interactions 2600 Media Tweets, 30,000+ monthly impressions Information Mailings 9630

Deliver Your Voice Training 94

Developed knowledge and built capacity 646 Inputs 4000+ Average Weekly Facebook Interactions 720 new people joined the network

Enquiries and signposting service on 6375 occasions

Provided hub and support for User Led Peer Groups leading to 6288 reciprocal interactions

Reached 184 excluded and/or Isolated people

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Improving Lives

Some people don’t necessarily deliver the change - but they can bring it about.

Community Engagement Capture the spirit of our community and find out what makes people tick, bring people together to keep active and get involved… ’the clock is ticking’.

Information & Signposting ‘Ready for take off’ - The cornerstone of an effective network can assist people to make informed decisions and receive the service that best meets their needs.

Consultations & Events Taking a fresh approach to create the connections between people, agencies and ideas in interesting & fun ways… ’I can’t but we can’.

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Facilitators of Change

YOUR VOICE, Inverclyde Community Care Forum

People might just need some assistance to join the dots between people and available resources.

Capacity Building ‘The grass is greener where you water it’ - Focus on the good stuff, the knowledge and strengths of the Inverclyde people. Then we can create the conditions that assist people to make changes from the heart of the community.

Peer Support Groups ‘We’ve got your Back’ - Made up of extraordinary people who may have gone unnoticed, who provide a safe environment to share experiences, creating informal support mechanisms for people within and moving on from services.

User & Carer Involvement Good conversations, raising issues and providing solutions to enable the voice of people who use services, carers, families and communities to be heard in shaping & developing local services. ‘Nothing about us, without us’.

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Meet The Board

YOUR VOICE, Inverclyde Community Care Forum

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Nell McFadden MBE HONORARY PRESIDENT Inverclyde Elderly Forum

Margaret Telfer CHAIR Starter Packs

Margaret Tait VICE CHAIR

Ina Miller TREASURER Inverclyde Asthmatic Caring Group

Thomas Byrne ACUMEN

Jean Martin INDIVIDUAL

Bridie Donnelly ALZHEIMERS / DEMENTIA

Catherine Maynard EPILEPSY GROUP

Sylvia Kelly INVERCLYDE ASSOCIATION FOR MENTAL HEALTH

Hamish MacLeod HOUSING & HOMELESSNESS

Ros Park ARDGOWAN HOSPICE

Terese Galli PHOENIX PROJECT

Carolynn McIntosh HEALTH & WELLBEING

Martin Blain WALKING NETWORK

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Meet The Team

YOUR VOICE, Inverclyde Community Care Forum

From Left to Right, Back Row Stephen Harrison Communications Officer • Lynne Owens Communications Assistant Ashley Brown Community Connector • Kimberley Hutchison Development Officer Sean Macfarlane Community Connector • Jamie Conway Recovery Development Worker From Left to Right, Front Row Erin Power Development Worker • Jacqui Beaton Admin Assistant Julie Gillan Community Connector • Karen Haldane Executive Officer Alice Paul Senior Development Officer Amanda McEwan Community Connector / Information Officer

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Your Services... Your Say! Your Voice and Inverclyde Health & Social Care Partnership are committed to ensuring the views of local people who receive services/support, their carers, families and the people of Inverclyde are taken into account when developing and planning services to ensure that they are responsive to the needs of the people who use them. Partnership working with officers from the HSCP has enabled the establishment of Inverclyde HSCP ADVISORY GROUP and 11 Sub Groups (see diagram opposite) The Advisory Group comprises: • Representatives who bring the representative voice from each subject area • Chair and Vice-Chair act as the service user representative and depute respectively • Carers elect the carers representative and depute from the wider Carers Network The Advisory Group bring issues to the attention of the Inverclyde Joint Board and ensure members of the Advisory Network via its sub groups and broader ‘Your Voice’ network are informed of the nature and outcome of discussions relating to these issues on a regular basis. Over the past year Your Voice has engaged with a diversity of people and groups to ascertain areas of good practice, identify gaps in services and highlight issues of concern which will evidence need for service developments. Progress / developments from engagement are summarised over the next few pages.These have been grouped under the HSCP Strategic Plan commissioning themes (pages 12-20), and highlight how this work assists to address health inequalities and ensure that continual improvement of information & communication on service provision is ongoing.

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Digital Inclusion

Developing Digital & Social Media at Your Voice

The use of Social Media (popular platforms like Facebook, Twitter and YouTube, as well as less well known forums like Adobe Spark, Blogger, Google Plus) has had a sizeable impact on the visibility, presence and public voice of the organisation. Social Media is one of the most readily used avenues of delivering information and making people aware of projects, ideas and information. With media applications and technology increasingly location aware (media apps target geographical locations when accessed by a user), people in the local area are delivered news and information about events and projects undertaken by Your Voice directly into their personal media stream, making this a highly effective way of keeping people informed. Peer support groups benefit from working toward goals which could then be developed for Social Media – for example, Art Groups could host online galleries of their work to showcase themes and their ongoing development; Recovery Jam members could work toward creating music videos or hosting digital downloads.

Our Digital Peer Support Group has already utilised Digital Technology to keep in touch outwith group sessions. Your Voice connect and share Social Media resources with external organisations. Long Term Conditions, Children and Young People, Mental Health, Carers Networks, Secondary Care, Healthier Lifestyles, Adult Protection, Homelessness, Addictions, Disability and Services for Older People – all these areas have information, resources, events constantly being updated and posted online by their relevant organisations, which we monitor and reshare across several media platforms.

SOCIAL MEDIA STATISTICS

@YourVoiceICCF@YourVoiceInver

• Average Weekly Facebook Interactions around 4000 people reached • Average Twitter reach per 28 day period 30,000 people (2600 tweets) • Your Voice YouTube videos viewed total of 1042 times • Social media audience average 79% female, 20% male, 1% unspecified • Social media reach outside page followers 9% both groups • Audience totals (people, Facebook): 10,991 UK • 177 USA • 163 Australia 102 Lebanon • 98 Canada • 72 Syria 54 Ireland • 52 Sweden • 37 Spain 32 Arab Emirates • 32 Germany 24 Turkey • 16 France • 9 Qatar 15 New Zealand • 13 Saudi Arabia 10 Czech • 10 Netherlands + 27 further countries, less than 10.

Your Voice Website:

www.yourvoice.org.uk

Weekly hit average 500 views

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HSCP Community  Progress Outcomes Promote HSCP and raise awareness when undertaking work with communities – 752 people

Bring collective representative voice to HSCP Advisory Group on issues and good practice pertaining to services from communities, through the Your Voice Network – supplemented with regular meetings with HSCP staff – 2,991 people, via sub groups and broader networks Support and develop people’s involvement in relation to planning and performance structures locally – 3117 reciprocal interactions

Enquiries and signposting – 6375 reciprocal interactions Carers Network engagement 4 x meetings with Carers Network. Introduced members to the work of HSCP Advisory Group & Carers Sub Group. Gathered issues & disseminated information about the network and fed into Carers Sub Group HSCP Advisory Network Training - 376 people 12

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Provision of capacity building training for service users / patients and carers – 341 individuals attend 17 peer support groups, over the year our work resulted in 4718 reciprocal interactions

Apply a community development approach to reduce isolation by supporting local people to participate in the Your Voice training programme – 125 people (94 Advisory / sub group members and 31 individuals from the broader network)


Engagement Engagement / Events • NHS Inform - new website user testing • Our GP Engagement / Community Focus Groups

• Redesign Version of NHS GG&C Website & User Testing • What Matters To Me

• Needs Assessment & People Involvement Plan Review • NHS Telecare • Anti-Stigma Partnership Event/ Workshop • Hillend Review - Drop In • Good Health Drop In’s • Greenock Rotary Club: Know Your Blood Pressure • Visibility Information Stall • COPD Awareness Week – World COPD Day • New Ways • Treatment Room Review • Podiatry Services Open Meeting • Keys to Life - Learning Disabilities • Learning Disability Personal Hygiene DVD • Self Directed Support • Inverclyde Parking Information Session • Road Safety Event

Total 5128

• Centralised Booking System

Absent Friends Ceremony

INVERCLYDE COMPASSION EVENTS • Palliative Care Awareness Week • To Absent Friends – Story Telling Festival • Compassionate Inverclyde Launch • Ardgowan Hospice – Inside Out consultation

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Early Intervention

Prevention & Reablement

CHALLENGE

ACCESSIBILITY

• Access barriers • A range of directories compiled re accessible: Train Stations / Alternative Arrangements; Dentists & Chiropody services identified across health • Inverclyde Leisure – staff support the use of accessible changing services, room & chairlift / hoist, aids & equipment council, • Public toilet refurbs on entryways / paths now deemed wheelchair leisure, travel accessible & security protocols improved for toilets accessed via facilities and radar key shops • Oak Mall reviewed and improved concourse usage • Ardgowan Hospice ramp in place to improve access • Ardgowan Practice improved automated response system • Dunrod Ward at Ravenscraig - Attained new chairs for the facility • The Advisory Group (TAG) - Learning Disabilities progressing changing / feeding places campaign. Changing place facilities and peg feeding place will be situated in the new Health and Care Centre. Changing Place facilities will be mandatory in any new public buildings • HSCP funded a number of sets of accessible scales • Assisted 43 People to sign up to ‘My Bus’

CHALLENGE

REFERRAL PATHWAYS

• Allied Health Professionals – now link back to referring doctor at the end of a treatment course • Pathways now in place to facilitate communication across Homelessness Services • Referral routes • Inverclyde Alcohol & Drugs Partnership ensure that front line staff (into, across are aware of referral options and make use of referral routes and out of services into • Ardgowan Hospice & partners establishing appropriate referrals to the community) peer support/community activities • Pathways now developed to assist people post physiotherapy with information, signposting & referrals HSCP have funded Community Connector pilot to assist this process • Improve access to staff / key workers

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Prevention & Reablement

Early Intervention

CHALLENGE

IMPROVED ACCESS TO SERVICES

• Need to access a range of community initiatives to bridge the gap between statutory and community services / support and aid recovery

• HSCP improvements to Single Point of Access – systems e.g. single shared assessment and patient records incl. Do Not Resuscitate forms completed once, and follow the patient pathway • Inverclyde Alcohol & Drug Partnership (IADP) provide and fund a range of services to support better outcomes linked to: Recovery – including Specialist and General Services Children Affected by Parental Substance Misuse • Enforcement and Availability; and • Prevention - Changing Attitudes, Environment and Culture • Inverclyde Homeless Forum (IHF) now offer support on a Monday 9.30am till 1.00pm & Friday 11am – 2pm • Beatson West of Scotland Cancer Centre in Glasgow is the first in Scotland to offer a cordotomy surgical procedure to patients experiencing overwhelming pain

CHALLENGE

INFORMATION & COMMUNICATION

• Bereavement support – to assist / prepare people with Learning Disability to cope

Worked with local people to co-produce:

• Universal Credit / Sanctions

• Information resources

• Need for central point to access information and support/ services • Concerns with the process of how people receive, and the format of hospital appointment letters

• Useful links leaflet on Anticipatory Care and Bereavement support services now available • What’s On’ booklets • Adult Protection leaflets, posters and DVD shared across the HSCP and community • Improved information from Financial Improvement Partnership (FIP) to assist people in need of support • Introduction of centralised booking system & improvements made in implementing protocols • People now able to select their preferred method of communication as detailed in NHS Greater Glasgow & Clyde’s Clear to All Policy

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Early Intervention

Prevention & Reablement

CHALLENGE

FOOD & NUTRITION

• Problems with admissions to hospital correlating with meal times & Carers / family members accessing food out of hours • Lack of knowledge of food options available

CHALLENGE • Lack of clear guidance on selfmedicating / getting medication in hospitals / on return to community

• GG&C implemented a late / missed meals / out of hours policy to ensure access to food / alternative menu options regardless of admission time • Regular audits with public representation, will inform NHS GG&C Catering Strategy to shape and improve Food & Nutrition services • Acute are exploring the feasibility of food packages that patients can purchase to take home

MEDICATION • NHS GG&C discussing personal outcomes and goal setting improvements - guidelines/ protocols will be developed to support ‘what matters to me’ approach • Improved information exchange protocols i.e. GP practices endeavour to have prescriptions ready within 48 hours of receiving correspondence Hospital doctor has the option to issue from the hospital pharmacy Communication from hospitals now comes electronically improving efficiency • Annual Asthma review questionnaire now asks patients if they are happy with their technique (use of the asthma inhalers). Practice Nurse will demonstrate techniques during review

CHALLENGE • Inefficiency of Employment Support Allowance assessments not running on time and lengthy delays

EMPLOYMENT SUPPORT ALLOWANCE ASSESSMENTS • Leader of the Council wrote to the UK Minister to raise a number of issues including the request from Inverclyde Council / HSCP for the use of DWP premises at Duff Street for assessments

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Support CHALLENGE

CARERS ASSESSMENT

• Need to raise awareness of / signpost eligible people to carers assessment CHALLENGE

• Now part of the assessment and support planning training course across all adult services CARERS GP APPOINTMENTS

• Practices are not always aware of carers – where the cared for has a different GP CHALLENGE • Need to get information on time • Improve protocol for better emergency and long term planning CHALLENGE

• Taken to the Continuous Professional Development group in terms of training needs of reception staff CARE MANAGEMENT AND COMMUNICATION BETWEEN CARERS AND SOCIAL WORK • Equal Partners In Care identifies the need for contingency planning and this is now part of the support planning process

SUPPORT WITHIN ACUTE FOR CARERS

• Concerns raised regarding sleeping/ eating arrangements for Carers/ family members at IRH

Carers Centre Staff • Are based at IRH during afternoon visiting Monday-Friday to meet with Carers • Utilise a room at Day Hospital / Larkfield Unit as a base to meet Carers in privacy if required • Can advocate on carers behalf to explain their situation and their needs to Acute staff • Have strong links with the Social Work Discharge Team • Have Information Boards or posters promoting service & contact details in each ward and level C • Carers can be referred via staff or phone to make contact with them or the Carer can contact direct

CHALLENGE

PROUD 2 CARE

• Need for voice of care experienced young people to be heard

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For Families

• Young people supported in the development, planning and preparation for the Corporate Care Champions board. • Opportunity to explore different topics / issues they want to learn more about and / or address.

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Support CHALLENGE

A RIGHT HEALTH EDUCATION

• Need to involve young people in meaningful conversation to explore health education and what it should look like from a young person’s perspective CHALLENGE

• Concerns regarding the lack of promotion, implementation and support to access Self Directed Support for flexible respite

CHALLENGE

• Self Directed Support - Directory available to Care Managers to help clients make choices • Hilled Respite Unit provide a range of support breaks that can be booked in advance • HSCP work closely with the Carers Centre and other providers to promote the short break philosophy • Short Breaks Bureau work with staff members, service users and carers to identify flexible respite and short breaks BEREAVEMENT

• Individuals not able to obtain a death certificate at the hospital over the weekend

• Lack of suitable social housing to meet diversity of needs

CONVERSATION CAFE • 216 young people participated in the Cafes • 165 Primary Age; 51 secondary age across Inverclyde • Report compiled. SELF DIRECTED SUPPORT

• Carers using Self Directed Support – assistance to ensure training needs are met e.g. who to employ, use of hoists etc.

CHALLENGE

for Families

• Legislation on the issuing of the MCCD (death cert) changed in May 2015. Unfortunately this was not well publicised to alert the public to the changes being undertaken, which included many of the registrar offices introducing appointment systems for registering the death. • Rigorous processes were put in place to train NHS staff on what was required & information is now available i.e. provision of MCCD’s in a hospital setting

AFFORDABLE HOUSING • River Clyde Homes – building 100 homes over next 10 years • Right homes, in the right places, for the right people, at the right time • Build, adapt nearer completion to ensure they meet needs as they progress • 20 new homes Mallard Crescent 14 will be 3 apartments INVERCLYDE COMMUNITY CARE FORUM

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Employability

& Meaningful Activity

CHALLENGE

EMPLOYABILITY, TRAINING & VOLUNTEERING

• Need to explore / increase options and opportunities available to people in / seeking recovery

CHALLENGE

Recovery assets now qualified in / accessing / assisting: • Comas self-coaching and job placement with the Trust • Naloxone trainer trained • Inverclyde Recovery Cafe – Peer Mentor Project - Faith In Throughcare facilitated volunteer training • Tier 1 & 2 Alcohol & Drug Training • The Trust delivered a bespoke 12 week Resilience pilot January March @ Inverclyde Recovery Café (20+ people per session) • Recovery Assets facilitate: Weekly ORT Recovery and Me meetings Weekly Recovery Café @ IIDS Monthly Clean & Sober Social Evenings VOLUNTEERING OPPORTUNITIES

• Limited access to volunteers (befrienders etc.), volunteer opportunities

Volunteer Centre • Support for organisations with volunteers - how to improve this • New Volunteer Forum to: discuss Inverclyde issues , help support volunteers in Inverclyde, Network & raise awareness of organisation • Inverclyde Council on Disability developing volunteer opportunities that can assist visually impaired individuals during the day • HSCP exploring provision of opportunities for service users / carers to volunteer: as part of their recovery, build experience of Health & Social Care, to assist people back to employment

CHALLENGE

DISABILITY & EMPLOYMENT

• Concerns raised regarding Personal Independence Payments (PIP) allowance affected if you volunteer CHALLENGE

INVERCLYDE CENTRE

• Lack of social interaction / things to do for residents

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• A short term working group has been formed focusing on employability links between all local groups – currently pursuing service user representation

Health workers now facilitate a range of activities with people residing in the Inverclyde Centre: Fishing & Gardening project • Monday Arts and Crafts • Wednesday HAD-IT • Friday Peer Support Group

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Inclusion CHALLENGE • Need to challenge attitudes of workers, groups and communities

& Empowerment

INEQUALITIES / STIGMA • HSCP staff receive training at induction and there is ongoing access to awareness training • GP’s are currently receiving training to identify and make earlier referrals for Palliative Care & additional training in delivering difficult news • On-going training and development to ensure the HSCP can meet its equality outcomes • Recovery assets participated in 8 week Info Graphic project to assist in promoting Recovery & Challenge Stigma in Inverclyde; produced DVD’s and facilitated workshops @ Anti Stigma Partnership event

CHALLENGE Various transport barriers including: • Mobility issues • Blue badge usage • Access to travel cards • Hospital transport correlating with appointments

TRANSPORT Individuals more knowledgeable & informed: • Changes in parking • Correct blue badge usage • Inverclyde’s Parking Strategy • Transport Scotland - Problems with recording systems now rectified and travel cards sent out • League of Hospital Friends transport • Updated information in Transport Booklets HSCP funding a Transport Co-ordinator post – hosted by CVS Inverclyde

Recovery

& Support to Live Independently

CHALLENGE • Continuing instances of people reporting falls / fractured hips / hospital admittance

FALLS PREVENTION • HSCP partners working to identify people and provide falls prevention training • Community Connectors signposting people to activities • Centre for Independent Living move to Your Voice

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New Ways

Choose The Right Service

Inverclyde Health and Social Care Partnership (HSCP) was chosen in late 2015 to work closely with the Scottish Government as a national test area for a project called NEW WAYS OF WORKING IN PRIMARY CARE. Your Voice was brought on board to deliver a rework of the creative elements of the campaign; this was well enough received that we have partnered with HSCP in the ongoing design and delivery of the entire project across all areas of local media including print, digital and social media; and focused toward schools, nurseries, pharmacies,GP surgeries, dentists, local news outlets and more. Aside from delivering the creative solution for the campaign, Your Voice have utilised our existing Advisory and Peer Support Networks to deliver focus groups and feedback on the outcome of the project. Your GP is vital in helping you when you are ill, for helping you keep yourself healthy into your old age, for helping you remain independent in your own home, and for helping you keep active for as long as possible. Your GP works in a team which includes nurses, opticians, dentists, pharmacists, midwives, etc. Everyone provides care based on their own area of expertise. This team is expanding, and as part of the “New Ways of Working� test, new services have been added to GP practices in Inverclyde over the past year. For example a physiotherapist is based in some practices and would be the person to see first if you had pain in muscles and joints including back pain. Other examples include paramedics and specialist nurses doing some home visits; and practice pharmacists assisting with medicine reviews.

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New Ways

Culture Change in Primary Care Services

Choosing the Right Service is important...

Services at your local pharmacy -

The type of problem that the pharmacist can treat includes acne, athlete’s GP’s want to ensure Everyone can go to their foot, constipation, cough, that each and every community pharmacy for diarrhoea, eczema, hay fever, patient gets the best advice or to buy a medicine healthcare with as little for a minor illness or ailment. impetigo, pain, shingles, thrush and urine infections in delay or inconvenience as Inverclyde Pharmacy First women. possible. Sometimes, other is a new NHS service Your pharmacist can also healthcare professionals which means that if your (such as Pharmacists and pharmacist decides you need help if you want to stop smoking or need emergency Physiotherapists) have the a medicine then they can skills and knowledge a give it to you on the NHS like contraception. If you think you have one of these patient needs. your GP. conditions, you should go The first person involved in You can go in without an to your pharmacy and ask making it easy to see the appointment to see the for advice before you make right person without delay pharmacist and tell them an appointment with your is the practice receptionist. what you feel is wrong with doctor. They will ask you some you. The pharmacist or their Your doctor’s surgery might questions to clarify what kind trained staff will ask you suggest you go to see the of problem you have, so they some questions about you community pharmacist can suggest an appointment and your symptoms. That before you see a doctor if you with another healthcare lets the pharmacist decide have one of these conditions. professional if that is more if you will get better without appropriate. any medicines and, if so, will Your doctor might also want give you advice on how best you to see a pharmacist or Patients may feel the pharmacy technician in the to look after yourself. If the receptionist is being nosy, pharmacist decides you need surgery. but this is not the case: a medicine, you will be given Another new service is they are doing what the GP the most appropriate one available online at has instructed them to do. without having to pay for it. www.nhsinform.scot, a Every GP surgery has trained The pharmacist will also let fantastic resource providing receptionists who take on you know if you need to see information, online webchat this role as part of our efforts a doctor or what to do if you and general health advice. to provide the best possible don’t get better in a few days. healthcare. The New Ways Campaign is now live across GP Surgeries, Pharmacies, Schools, local news media, social media. Your Voice continues to deliver creative solutions, focus groups, feedback and data to deliver ongoing culture change in Inverclyde.

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Community Connectors

HSCP Pilot Project June 2016 - March 2017

The Community Connector Pilot Project is a joint project with Inverclyde HSCP delivering the means for people to be more active within the local community. Connectors can support people that are affected by many issues and concerns including loneliness, isolation and lack of confidence. There can be many things that can make people less confident about going out and getting involved in their community. Community Connectors can provide conversation and encouragement that someone needs to get back on track and take part in activities and interests. Community Connectors can be contacted directly or referrals from HSCP professionals, community organisations as well as family, friends and neighbours are accepted.

What have we achieved? People have increased awareness of (and access to) community activities and resources. Individuals are facilitated to increase their independence and levels of activity through connection to local community resources and activities. The Community Connectors assist people to make links and develop supportive relationships with groups and other individuals. We have found that providing encouragement and motivation can help individuals to continue to live independently, stay in their own homes or avoid unnecessary hospital admission as a result of being linked to their community - working towards a reduction in the use of traditional services.

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Community Connectors

Project extended to end of March 2018

What people said Stakeholders “The missing link was identifying people - helping people to make the first step – this has now changed” “The Community Connectors have done what was expected of them” “They have been successful at the person led stuff. Starting with what the person would like to do, or used to be interested in and the things they are interested in.” People who accessed the Service (403 to Sept 2017) “It’s given me opportunities to meet new people” “It has helped me to be part of the community and resettle in this area” “I enjoy the company & get a laugh” “It makes me get up every Thursday and look forward to the art group” “I’m now sure about my aims for the future and feel I have direction in my life” “I’m getting out more and feel a bit better. I still suffer from anxiety although getting out gives me something to look forward to.” “I am happier, more content and healthier” “I was feeling low – now I’m feeling like a worth-while person” “My learning, confidence & self-esteem has increased... I’m feeling good”

Community Connectors - plans for the future • Continue to develop and support this simple yet effective Community Connectors model in Inverclyde. • Develop new ways to work in partnership with people, organisations and communities to develop activities and supports based upon things that people have identified. • Continue to support the development, capacity and investment in voluntary organisations, groups and community resources across Inverclyde. • Community Connectors will continue to work to promote the model to HSCP services across Inverclyde. INVERCLYDE COMMUNITY CARE FORUM

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Peer Support Network

Developing Capacity, Skills & Knowledge

A diversity of people provide peer support / mentoring @ Your Voice, this is an invaluable resource for local people to tap into, and is pivotal to assisting people to overcome barriers, enhance their confidence and be connected in their community. It is an essential and often overlooked ingredient to helping people discover and achieve their potential. Your Voice support and have developed the capacity of the following support groups:

Weekly Groups AT Your Voice: TAI CHI RECOVERY MUSIC JAM Mondays 12.30pm - 1.00pm £2 per session

Wednesdays 10am - 12.30pm

MEN’S DROP IN

DROP IN FAMILY RESPONSE

DIGITAL GROUP

ART GROUP

Tuesdays 10am - 12 noon Wednesdays 10am - 12.30pm

Wednesdays 1pm - 3.00pm Thursdays 10am - 12 noon

Weekly Groups OUTWITH Your Voice: INVERCLYDE RECOVERY CAFE

Wednesdays and Fridays 5pm - 8pm Crown Care Centre

ALZHEIMERS SCOTLAND FRIENDSHIP GROUP Fridays 1.30pm - 3.00pm Westburn Church, Nelson St.

Fortnightly AT Your Voice: TOM JOHNSTONE - IMAGES OF OLD GREENOCK DIGITAL SLIDE SHOW

STROKE DROP IN

RECOVERY SOCIAL EVENINGS

Inverclyde Globetrotters Walking Network FREE group led walks most days across Inverclyde.

Every 2nd Wednesday 1.00pm - 3.00pm

Every 2nd Tuesday 2pm - 3.30pm

Last Friday of the month 6.00pm -10pm Crown Care Centre, Greenock 26

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BUGGY WALK Every Friday Battery Park Greenock 1pm


Peer Support Network

Developing Capacity, Skills & Knowledge

Peer support / mentoring - people in a similar situation working alongside each other to improve their own and each other's situation, encouraging and motivating to move forward and enhance quality of life. The value of peer support / mentoring in treatment programmes, self-help groups, online communities and self-management initiatives should not be under estimated, peer support: • helps us through the hard times • enables us to share and celebrate the good times • allows us to see things from others perspectives and reflect on our own attitudes and values Monthly • promotes the sharing of learning OUTWITH • creates everyday friendships all of which can be used in everyday life. Your Voice

Monthly Groups AT Your Voice: ACUMEN ISSUES FORUM COPD SUPPORT GROUP 2nd Monday of the month 12 noon to 2.00pm

1st Tuesday of the month 1.00pm - 3.00pm

ALZHEIMERS SCOTLAND DIABETES DEMENTIA CAFE SUPPORT GROUP 2nd Monday of the month 1.30pm - 3.00pm

1st Wednesday of the month 5.30pm - 3.00pm

ARTHRITIS COMMITTEE

FIBROMYALGIA SUPPORT GROUP

3rd Tuesday of the month 12 noon to 1.00pm

ASBESTOS GROUP

Phone Your Voice for details

ASTHMATIC CARING GROUP

1st Wednesday of the month 7.30pm - 9.30pm

BIPOLAR SUPPORT GROUP

2nd Monday of the month 2.00pm - 3.30pm

BRIGHT IDEAS WOMEN’S GROUP

3rd Friday of the month 11am - 1.00pm

3rd Thursday of the month 11am - 1.00pm

MULTIPLE SCLEROSIS SUPPORT GROUP 1st Thursday of the month 11am - 1.00pm

STROKE MATTERS

1st & 3rd Monday of the month 1.00pm - 3.00pm

WRITERS GROUP THE QUILLS

3rd Monday of the month 2.30pm - 4.15pm

ARTHRITIS SUPPORT GROUP Last Thursday of the month 7.00pm - 9.00pm Fitzgerald Centre, Lynedoch Street, Greenock

MACULAR SOCIETY SUPPORT GROUP

2nd Wednesday of the month 9am - 12 noon (except Jan, June, July & Aug) Dec - Christmas Lunch. Centre for Independent Living, Gibshill Road, Greenock

PARKINSON’S SUPPORT GROUP Last Friday of the month 12.30pm 2.30pm Salvation Army, 57 Regent Street,Greenock

There are many other Peer Support Groups across Inverclyde contact us for further information INVERCLYDE COMMUNITY CARE FORUM

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Recovery Initiatives

Inverclyde Recovery Cafe

Recovery assets have created a social hub for people in recovery, led by people in recovery. Inverclyde Recovery Café is a key part of the development of “Recovery Capital” in Inverclyde it meets:

Alongside a range of partners, coordinated, delivered & facilitated a range of activities pertaining to Health & Wellbeing, Skills Development & Self-Management.

Recovery Peer Volunteer initiative

13 people completed the training (facilitated by Faith in Throughcare) eight • Last Friday of the Month Clean & Sober received disclosures and have: Social Evenings - 6.30pm to 9.30pm • Supported a number of local people to connect to a range of recovery initiatives IRC is a partnership of volunteers, recovery and services initiatives and services, working to promote and provide opportunities for people in • Facilitated weekly and attend monthly / seeking recovery from alcohol / drug ORT Recovery & Me meetings (Tuesday misuse / mental health problems and 5-6pm Your Voice), attend monthly people affected by these issues to achieve meetings @ Scottish Recovery recovery - Inverclyde Alcohol & Drug Consortium in Glasgow Partnership (IADP) support the need for • Attended SPS Ladies Café Recovery – recovery led treatment and acknowledge to share lived experience and power of the role communities in this process, Your example Voice host the Recovery Worker post. • Facilitated a What’s App ‘Recovery Over the past year we focused on building Renegades’ Group providing recovery the skills of local assets to co-produce motivation / encouragement and a bit and develop: peer led recovery, education, of banter - out with café / group. training and employment opportunities to be delivered and developed in partnership “I enjoy listening to others share as it puts with local agencies. perspective on my life.” • Every Wednesday & Friday 5pm - 8pm

“I’m motivated to come back, very enthusiastic about the group” “Sharing stories lets me know I’m not alone” “I’ve realised that I have something to offer” “Involved with like minded people, helps me feel understood and keeps me from feeling isolated” “Helps me feelpart of something” “New friendships”

Hosted our 4th Anniversary Celebration – IFFA (Inverclyde Freedom From Addictions) Awards Ceremony – attended by 50+ people “...helps me feel understood” 28

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Recovery Music Jam Wednesdays

“I loved my guitar, the recovery group gave me the confidence to pick it up again” “Helps me feel part of something” CAFE RECOVERY GREENOCK PRISON Tuesdays “I come to the café to relax among friends and have a chat. I hope to work towards staying sober in the community and the prison recovery café is helping me to get there, It’s linking me in with agencies on the outside in my area”


Recovery Initiatives

Infographic Project

Local Recovery Assets actively participated in and co-produced the product/s – assisted by Graphic Multimedia worker, in partnership with Your Voice & Inverclyde Alcohol & Drug Partnership. Twitter reach of infographic Local Recovery Assets were keen to: project recorded 25,426 • Raise awareness and promote recovery in Inverclyde impressions over 4 months • Challenge stigma • Get the community engaged in recovery conversations and challenging / changing negative attitudes • Enhance community life for people in / seeking recovery from alcohol / drug misuse, with mental health problems and those affected by these issues

The following infographic was the result of this eight week project, it has been uploaded to the web; implemented an ongoing Twitter / Facebook campaign using ‘pull out’ elements and challenging statements; also relinking back to main infographic hosted on a web page at www.yourvoice.org. uk/projects.html. The web page expands and develops all information and details of the project.

“I’m motivated to come back, very enthusiastic about the group”

Local assets believe that this initiative supports - Engagement, Partnership, Innovation and Creative Development.


Orchard View

New Continuing Care Facility opened August 2017

A new purpose built NHS facility for long term care needs (people with mental health / dementia) has been in development since 2013, to replace the current building at Ravenscraig, Greenock. Between 2013 and 2016, Your Voice engaged with people of Inverclyde on decisions and ideas reflected in the design and building of the new facility. March 2017 saw the exit year of the project, with staff and participants delighted that many elements will continue beyond funding, proving it’s sustainability. Community buddies and volunteers engaged with people who were isolated or lonely, encouraged them to get involved, supported them in the design process and linked with other projects (e.g. Community Connectors). This ensured the continuation of clear pathways for referrals as a further resource to reach those most isolated or vulnerable.

Touching Memory - Hearts, Hands and Minds Touching Memory forms part of the Hearts, Hands and Minds art, design and activity strategy which NHS Greater Glasgow and Clyde commissioned ‘Wide Open’ Group to develop and deliver. Touching Memory explores the everyday life of people living in Inverclyde from the 1950’s – 1980’s. 54 pupils from Ardgowan Primary school worked with curators from the McLean Museum and Art Gallery, artists from Greenock based Rig Arts and NHS healthcare workers to create 12 memory boxes – a handling collection of objects for use in memory work with residents of Orchard View. Touching Memory has had a far deeper and wider impact than anticipated, opening up new ideas, skills, ways of thinking and new perceptions of the world by children and adults involved. 30

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Keeping Active EVIDENCING SUCCESS Over the last year 362 Older people via 10 sheltered Housing Complexes – Supported and enabled to engage and participate in a range of events and activities 123 Older people – increased capacity to raise concerns, share views and influence health and social care planning and service delivery 26 Community Buddies – have participated in training, building capacity with a core team of 8 who now coordinate, manage and organize buddies / volunteers to assist with events / activities and continue to support vulnerable and new people to ensure they remain connected and engaged 761 Older People – Actively sought information to assist with early intervention, prevention and enhance quality of life and wellbeing

In Later Life

In 2012, Your Voice secured five year from the Big Lottery Investing in Communities Fund to deliver our ‘Keeping Active in Later Life’ project. The project aimed to provide practical and emotional support to assist older peoples independence and enable them to remain living at home – it was envisaged support would promote health, wellbeing, social engagement and enhanced quality of life. March 2017 saw the exit year of the project, with staff and participants delighted that many elements will continue beyond funding, proving it’s sustainability. Community buddies / volunteers are now well versed in engaging with people who are isolated / lonely and encouraging them to get involved and supporting them in this process and linking with other projects e.g. Community Connectors, ensuring the continuation of clear pathways for referrals as a further resource to reach those most isolated / vulnerable.

“Hear the voice of the older people, understand their experiences, views and wishes, and ensure they can shape their own lives and the services they receive.” (Goldsmith 1996, Barnett 2000) INVERCLYDE COMMUNITY CARE FORUM

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Healthier Lifestyles

Walking Network and Weigh To Go

Inverclyde Globetrotters Walking Network is a partnership between Your Voice, Inverclyde HSCP, NHS GGC, Paths for All and Inverclyde Globetrotters.

In January 2017 the Weigh To Go three year pilot project (funded by British Heart Foundation) concluded.

The project initiated from Inverclyde HSCP’s Active Living Strategy, and was developed in partnership with local agencies and This project was Coordinated and delivered organisations to reduce the levels of obesity by Your Voice on behalf of Inverclyde HSCP. and ill-health whilst promoting the positive Over the 3 years pilot Your Voice engaged benefits of leading a physically active lifestyle. with 106 young people age 16-18, exceeding The walking network received NHS and Paths target and celebrated a BHF Heart Hero For All funding for 3 years from 2013 - 2016 to Award! develop and deliver volunteer led health walks Post BHF funding the Weigh To Go in Inverclyde, recruiting and training volunteer programme is now embedded into the NHS walk leaders to lead safe, accessible and GGC youth health service delivery. enjoyable health walks. The purpose of the walking network is to increase the number of walking opportunities in Inverclyde being led by Volunteer Walk Leaders. Health Walks are inclusive of all abilities and take place each week for a low level walk of 30-60 minutes. The project’s work compliments that of the Active Living Strategy and strengthens the aim to get local people more active more often. The commitment from our Volunteer Walk Leaders, many of whom have been with the project from 2013 has enabled the Walking Network to be self-sustaining post funding. The success of this project is Year Number of walks delivered Number of walkers a result of their commitment 2013-2014 24 13 and enthusiasm in providing 2014-2015 198 59 this community led approach 2015-2016 231 96 to health improvement. 2016-2017 32

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Ongoing Monitoring

& Evaluation

Monitoring - collection and analysis • improve learning and decision making of information about a project or about project design, how we operate, programme, undertaken while the and implement activities - success project/programme is ongoing. factors, barriers, which approaches work Evaluation is the periodic measurement / don’t work of an organisation, project or programme • empower and motivate volunteers and Your Voice is a user led, voluntary supporters organisation, and as community volunteers • ensure accountability to key stakeholders and activists, we want to make Inverclyde a (e.g. our community, members / better place to live and work. supporters, the wider community, We use ‘Action Research’ as a term for a variety of methodologies that enable us to integrate M&E, and assist us with cycles of planning, action and reflection.

funders)

• influence government policy – local and national

• share learning with other communities M&E helps us assess what difference we make and provides vital intelligence enabling Last year 154 people participated in our baseline and follow up SHANARRI us to: (Safe, Healthy, Active, Nurtured, Achieving, • demonstrate our effectiveness in Respected, Responsible and Included) achieving objectives and / or impacts on evaluation. people’s lives

Average Initial to Follow Up scores for all completed forms The Radar ‘web’ chart on the right shows the average scores for each area Blue line starting position Red line follow up position Where the red line is further out than the blue this indicates an improvement – the bigger the gap the bigger the improvement

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Evaluation

Ongoing Monitoring The bar chart on the left displays the actual change for each question: anything above 0 is good and shows a positive change

What stands out the most is people indicating a lack of improvement in physical activity / wellbeing. Barriers to access to physical activities continues to be highlighted as an issue, indicates that more needs to be done to alleviated this problem.

Average Initial to Follow Up scores for all completed forms where initial score was five or less The Radar web on the left is based specifically where the initial answer to a question was ‘low’ (i.e. 5 or under) to then see the difference made This shows that the impact has been higher than the average.

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The Future

What we’re developing next year

Building on the success of the past year we will engage with communities across Inverclyde to identify: • Areas of best practice and build on this • Gaps in services/support and enable people to develop solutions • Isolated people and encourage them to get involved and connected.

Our focus and projects for 2017 -18 •Advisory Network We will continue to develop people involvement and build the capacity of local communities through the HSCP Advisory Group and wider networks to enable their voice to be heard in developing inclusive, active and healthy communities •Creatively Engaging and Empowering Young People Providing opportunities for young people to feel that their views and experiences are encouraged, valued, respected and acted upon, to shape services that meet their needs, enabling young people the opportunity to facilitate their own wellbeing

• New Ways Promote and enable people to ‘Choose the Right Service’ through our culture change work and awareness raising initiatives • Integrating Inverclyde Refugees Empower refugee families to; become part of their community; create understanding; challenge stigma; build friendships; reduce isolation; work with partners to develop innovative ideas, projects, education opportunities and services. • Macmillan Information & Connect Ensuring those affected by cancer have access to quality assured cancer information and be connected to emotional and practical support, through the creation of a range of ‘health info & connect’ points. We look forward to working with you all in making Inverclyde a healthier and better place to live and work. If you would like to find out more and/or get involved in the ‘Your Voice Network’, please get in touch or have a chat with one of our volunteers or staff.

•Recovery Enthusiasts Project Addictions, Mental Health Develop recovery initiatives with recovery assets and people affected by these issues, to challenge inequalities, enhance opportunities to access training, education & employment and build recovery communities • Community Connectors Encourage and motivate people to get back on track and connect with their community; improve their health & well-being; remain independent; stay in their own homes and avoid unnecessary hospital admissions.

Volunteers receiving the Queens Award for Voluntary Service

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All documents referred to in this report are available by contacting our office. This report is available in a range of different formats on request.

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One voice brings thought, Many voices bring change. 12 Clyde Square, Greenock

Tel 01475 728628 Text Phone 01475 728608 www.yourvoice.org.uk | enquiries@yourvoice.org.uk Inverclyde Community Care Forum is a Company Limited by Guarantee Company no: 265659| Registered Charity No: SCO29506

Your Voice Annual Report  

Inverclyde Community Care Forum 2017

Your Voice Annual Report  

Inverclyde Community Care Forum 2017

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