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Session 1

Session 3 Organising

Date: Wed, 11 Sep 2013 Time: 6.30pm-9.30pm

Session 2 Planning by Prof. Albert Teo Date: Sat, 14 Sep 2013 Time: 10.00am-1.00pm

Session 4 Planning by Mr Edward Lee Date: Wed,18 Sep 2013 Time: 6.30pm-9.30pm

Session 5 Safety Management by Mr Goh Ann Tat Date: Sat,21 Sep 2013 Time: 10.00am-1.00pm

Session 6

Session 7 Leading

Session 8

by Dr William Koh Date: Wed, 25 Sep 2013 Time: 6.30pm-9.30pm

by Ms Chua Siew Beng Date: Sat, 28 Sep 2013 Time: 10.00am-1.00pm

Session 9 Events Management by Mr Vincent Wee Date: Sat, 28 Sep 2013 Time: 2.00pm-5.00pm

Social Concerns & Volunteerism by Dr Anne-Marie Guitierrez

Control for Performance

by Ms Chee Mew Leng Date: Sat, 14 Sep 2013 Time: 2.00pm-5.00pm

Fund-raising & Marketing by Ms Usha Menon

Date: Sat, 21 Sep 2013 Time: 2.00pm-5.00pm

YMCA – NUS Business School Volunteer Service Management Programme (VSMP) Lecturers’ Profiles Ms Chua Siew Beng Siew Beng holds the position of Lecturer (in Teaching) in the Human Resource Management Unit, Department of Management and Organization, NUS Business School. She is actively involved in the lecturing and development of Human Resource Management and Human Relations related courses. She also offers a general education elective course, Service Work: Winning Hearts and Minds which invites students to explore the world of work in the service industry. Besides the core teachings, she also facilitates skills development courses in the areas of career management and interpersonal development in collaborations with the MBA Career Centre and the NUS Career Centre. Her professional experiences include stints in various public and private sector organizations in the capacities of teacher, trainer, manager and facilitator. In her previous jobs, she has had the opportunities to develop and implement customer programs on services, learning and team problem solving for corporate clients such as Singapore Airlines, SATS Pte Ltd, Fuji-Xerox Asia Pacific, Raffles Hotel, Swiss Bank, Malaysian Association of Hotels, and Hotel School of Mauritius. Mr Vincent Wee Vincent has more than 30 years experience in the events and communication industry. He works with clients and organizations from varied sectors and industries in countries such as Cambodia, China, Hong Kong, Macau, Malaysia and Indonesia. One such project was the corporate rebranding, positioning and training of personnels across different levels for a leading bookstore chain in Indonesia with over 90 outlets with an annual turnover of US$150 million. Closer to home, Vincent was project director for the National Volunteer and Philanthropy Centre and International Association for Volunteer Effort ( World Volunteer Conference which was staged in Singapore in 2011. Dr William Koh William graduated with a Ph.D in Management from the University of Oregon 1990. Currently he is a full time teaching staff at the Department of Management and Organisation at the School of Business, National University of Singapore, and also the Program Director of the Human Resource Management Program in NUS. Besides executive teaching in NUS, he has also given speeches at company symposium (UCB Films) and seminar (Motorola) and conducted various in-house training programs (NOL, PSA, Johnson and Johnson, SGH). He has won three teaching awards in NUS and his research has been published in journals such as the Journal of Organisational Behaviour, International Journal of Human Resource Management, Research and Practice in Human Resource Management, Sasin Journal of Management.

Ms Chee Mew Leng Mew Leng is a Senior Lecturer (in Teaching) in the Management & Organisation Department/Human Resource Management Unit, NUS Business School, National University of Singapore. Currently she teaches courses in Human Resource Management. Prior to joining the university, she was based in Kuala Lumpur doing management training and consulting for both the private and public sectors in the areas of labour management relations and participative management. Her current research interests include technology-based education, teaching and learning paradigms, human resource management and emotional labor in service transactions. She has written and presented research papers in conferences held in Australia, China, Hong Kong, Malaysia and Singapore.

YMCA – NUS Business School Volunteer Service Management Programme (VSMP) Lecturers’ Profiles

Dr Anne-Marie Gutierrez Anne Marie is a certified Life Skills Coach and also a US Certified Behavioural Consultant. Anne Marie is a part time lecturer in Motivational Techniques and Counselling at the National Institute of Education (NIE) and she also lectures at the Nanyang Polytechnic in the School of Business Management. She holds a Master's degree in Social Work and Psychology and a Bachelor's degree in English Literature and Political Science from the University of Hong Kong. Anne Marie has conducted programmes for Central Singapore CDC, PSA, Defence Science and Technology Agency, Ministry of Education, Civil Service College, Institute of Technical Education, among others.

Ms Usha Menon Usha is the Executive Chairman of Usha Menon Management Consultancy, an international training and consultancy service that works exclusively with the non-profit and social service sectors across Asia. Usha has extensive experience in philanthropy, fundraising, strategy, management and leadership. She has delivered projects inclusive of developing innovative fundraising, CSR and sponsorship solutions for nonprofits and multi-sector collaborators.

Mr Edward Lee Edward has extensive experience in finance, accounting, auditing, human resource and information technology. He served as the Chief Financial Officer for a number of multi-national Companies for over 30 years. The industries Edward served include consulting & auditing, banking, property development, IT and high technology electronic manufacturing. He graduated from National University of Singapore and is a member of the Institute of the Certified Public Accountants of Singapore and the Singapore Institute of Directors. He is a director of a SGX listed Company. Mr Goh Ann Tat Ann Tat started his working life as an engineer for several years before his passion inevitably led him to serve in non-profit organisations such as the Singapore International Foundation and the National Council of Social Services. He also spent 4 years with the Raffles Institute of Experiential Learning, working on programmes dedicated to the development of character and values in young people. Currently he is an associate lecturer with Ngee Ann Polytechnic besides trying to startup his own venture. Besides spending time with his lovely wife and dog, he also volunteers with YMCA of Singapore and the International Volunteerism Association. He has previously also volunteered with various camps affiliated to children with special needs as well as being involved in various overseas service expeditions to Zimbabwe and Myanmar with Raleigh International/Society. More recently, he led two youth expeditions to Cambodia, working on children and water issues. Professor Albert Teo Albert is an Associate Professor in the Business School of National University of Singapore. He serves extensively in the areas of philanthropy and voluntarism, and social entrepreneurship. In November 2011, Albert set up the Chua Thian Poh Community Leadership Programme to encourage developments in community building. He is currently serving on the boards of directors of non-profit organizations such as Impact Investment Shujog, Solutions to End Poverty and ASKI Global. Seeing equal importance in participation on the ground in community service, Albert is a volunteer program coordinator in Patient Care Centre. Albert holds a Ph.D in Business from the Walter A Haas School of Business, University of California, Berkeley.

YMCA-NUS Business School Volunteer Service Management Programme (VSMP) Factsheet What is VSMP?     

A professional certificate course First in the social service sector that represents the collaboration between a Voluntary Welfare Organisations (VWO) and a local premier university. Conducted by lecturers from both YMCA and NUS Business School, and facilitated by NUS Business School Alumni members Approved by VCF ( VWO Capability Fund ) for up to 80% subsidy for permanent staff and volunteers of VWOs registered under NCSS First comprehensive all-in-one management course for non-profit organisations in Singapore

What is our objective? To inspire and equip volunteers and social service staff with the necessary skill sets and knowledge to implement service projects successfully. Background The controversies involving the mishandling of funds had turned the spotlight on the corporate governance of VWOs leading to public wariness of social service events. Another challenge faced is the high turnover rate of staff and volunteers leaving voids in their human resource. There is therefore an urgency to build up human capital and capability in the social service sector. Volunteer Service Management Programme (VSMP) aims to prepare volunteers to more effectively serve the social causes of their choice. Target Audience - Volunteers - Staff of VWOs/NPOs - Community Service Groups from schools - Entrepreneurship Societies from schools


Topics on the 9 sessions 1) 2) 3) 4) 5) 6) 7) 8) 9)

Social Concerns and Volunteerism Planning Organizing Leading Control for Performance Financial Management Fund-raising and Marketing Safety Management Events Management

Programme Structure Wednesday classes: 6.30pm to 9.30pm Saturday classes: 10am to 1pm & 2pm to 5pm   

Interactive lecture style Group learning and class presentations 30 hours of service practicum. The practicum is a service project to be endorsed by a VWO and approved by the Programme Committee.

Desired Outcomes  Platform for experiential learning  Quick application of what they had learned through their service practicum  Develop valuable life-skills  Groom a new generation of leaders who will make a difference in their workplace

Some Organisations that have participated in the VSMP Programme 1. Faithacts 2. Boys’ Brigade in Singapore 3. Girls’ Brigade Singapore 4. Autism Association Singapore 5. City Harvest Community Services Association 6. Bethesda Care & Counselling Services Centre 7. New Hope Community Services 8. Kwong Wai Shiu Hospital 9. The Singapore Cheshire Home 10. Singapore Action Group of Elders 11. Humanitarian Organization for Migration Economics 12. Singapore Anti-Narcotics Association 13. En Community Services Society 14. Teen Challenge (Singapore) 15. Andrew & Grace Home 16. Association for Persons with Special Needs 17. AWWA TM Integration Services 2

18. Morning Star Community Services 19. Light & Love Welfare Services Centre 20. Save the Children Singapore 21. I Love Children 22. HCA Hospice Care 23. APSN Centre For Adults 24. Very Special Arts Singapore 25. The Singapore Scout Association (SSA) 26. Adventist Community Services 27. Bishan Home For The Intellectually Disabled 28. Man Fut Tong Nursing Home 29. Yong En Care Centre 30. Jamiyah Home For The Aged 31. Hope Centre (Singapore) 32. Handicaps Welfare Association 33. COH 34. Central Singapore CDC 35. Singapore Ice Skating Association 36. VIVA Foundation for Children with Cancer 37. Light & Love Welfare Services Centre 38. YWCA 39. YMCA of Singapore 40. Wesley Methodist Church 41. SPCA of Singapore 42. Beyond Social Services 43. Singapore Disability Sports Council 44. SAVH 45. Singapore Planned Parenthood Association 46. Realm of Tranquility 47. Grace Orchard School 48. Singapore International Foundation 49. Christian Outreach to the Handicapped 50. Whispering Hearts Family Service Centre (Viriya Community Service) 51. VSA 52. Singapore Heart Foundation 53. Children Cancer Foundation 54. Methodist Welfare Services 55. Singapore Red Cross Society 56. Filos Community Services 57. Student Volunteers Corp 58. United Indian Muslim Association 59. Association of Muslim Professionals 60. Singapore Council of Women’s Organisations (SCWO) 61. Ang Mo Kio – Thye Hua Kwan Hospital 62. Care Community Services Society 63. Delta Senior School 64. Malay Youth Literary Association (4PM) 65. Bright Vision Hospital 66. AWWA Excelerate Services 67. Children-At-Risk Empowerment Association 68. Habitat for Humanity Singapore 3

69. Lakeside Family Centre 70. Metta Welfare Association 71. Riding For The Disabled Association of Singapore 72. SACS Hougang Care Centre 73. Shan You Counselling Centre 74. THYE HUA KWAN MORAL CHARITIES 75. Toa Payoh East Community Centre Welfare


YMCA – NUS Business School Volunteer Service Management Programme (VSMP) Application Form For Public (Sep/Oct) Run *Please delete accordingly.



Name Mr / Ms / Mdm / Mrs / Dr *

NRIC / FIN / Passport No.


Date of Birth




Contact No (Office)


Home Mailing Address

Current Educational Level

 GCE „N‟ Level


 GCE „O‟ Level  GCE „A‟ Level  ITE

 Diploma  Degree

 Singaporean

 Others :

 Singapore PR

 Others : ______________________________




Name of Organisation

Organisation Mailing Address


 Social Services

 Health

 Overseas Humanitarian Aid

 Arts & Culture

 Sports

 Education

 Others : _________________________________

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YMCA – NUS Business School Volunteer Service Management Programme (VSMP) Application Form For Public (Sep/Oct) Run 3


ENDORSEMENT BY NPO’S STAFF-IN-CHARGE Please state relevance of training for the applicant.

Name of Staff-in-charge

Signature & NPO’s Stamp



Identity Card (NRIC) – for Singaporeans/ Permanent Resident Card – for Permanent Residents


 I have read and accepted the terms and conditions attached herein governing the YMCA – NUS Business School Volunteers Service Management Programme (VSMP).

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YMCA – NUS Business School Volunteer Service Management Programme (VSMP) Application Form For Public (Sep/Oct) Run TERMS & CONDITIONS 1. Application a. Applicants must fulfil the following to be eligible for subsidy from the YMCA-Lim Kim San Volunteers Programme Fund: i. Singaporean/Permanent Resident (PR) of Singapore, ii. From an organisation with Institute of Public Character (IPC) status b. Application form can be submitted via fax at 6586 2320 (Attention: Cheong Li Chye, Volunteers Programme), email or mail, to the following address: Attention: Cheong Li Chye Volunteers Programme Department YMCA of Singapore One Orchard Road Singapore 238824 c.

All applications must include: i. The Completed Application Form ii. Photocopy of applicant‟s NRIC iii. Crossed Cheque

d. The deadline for submission is Sunday, 25 August 2013. e. Each organisation may submit a maximum of 20 applications. f.

YMCA will contact the applicant on the status of the application.

2. Payment a. Payment by cheque only. An invoice will be issued after receipt of the application., b. Cheque should be crossed and made payable to “YMCA of Singapore” with the applicant‟s name, course name and course date written on the back of the cheque. c.

Cheques should be mailed to the following address: Attention: Ms Cheong Li Chye Volunteers Programme Department YMCA of Singapore One Orchard Road Singapore 238824

3. Changes / Cancellation YMCA reserves the right to change or cancel the course due to unforeseen circumstances. In the event of cancellation, full refunds will be made. 4. Course Schedule YMCA reserves the right to change the course dates. Page 3 of 5

YMCA – NUS Business School Volunteer Service Management Programme (VSMP) Application Form For Public (Sep/Oct) Run 5. Rejection / Withdrawal from the course a. YMCA reserves the right to reject any application. b. Applicants are NOT ALLOWED to withdraw from the course after the course has commenced. The full course fee of $1250 will have to be borne by the applicant for withdrawal after the course commencement date. 6. Medication Leave/Absence a. If a participant is absent due to medical reasons, he/she will need to present the original copy of Medical Certificate within 7 days from the date of absence. b. For absence due to other reasons, the participant will need to submit in writing the reason for the absence within 7 days from the date of absence. c.


Participants who fail to achieve 78% of attendance (i.e. 7 of the 9 lessons) and fulfil the 30 Service Practicum hours requirement will have to pay the full course fee of $1250.

*Post-course service practicum requirement a. Applicants are required to serve their NPOs or any organisation with IPC Status for a minimum of thirty (30) hours within four (4) months upon completion of the YMCA – NUS Business School Volunteer Service Management Programme. b. The completed Service Practicum form must be submitted to the YMCA of Singapore by Tuesday, 31 December 2013. c.

Service Practicum Guidelines attached.

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YMCA – NUS Business School Volunteer Service Management Programme (VSMP) Application Form For Public (Sep/Oct) Run SERVICE PRACTICUM GUIDELINES Each participant of the VSMP course must fulfil 30 hours of practicum through a service project, according to the following guidelines: 1. Partnership with a non-profit organisation (NPO) a. Service projects should benefit a specific NPO b. NPO selected may be one that the participant already represents as a member of the staff or as a volunteer c.

NPO selected may be involved in the following sectors: i. social services including those for children, youth, elderly, and disabled; crises-related services ii. health iii. arts and culture iv. sports v. education vi. environmental issues vii. overseas community service or humanitarian aid

2. Outward focus Service projects should involve at least one of the following elements: a. Promoting awareness of a certain cause or issue e.g. campaign promoting awareness of family violence b. Public involvement e.g. talks, marathons that is open to members of the public, whether free of charge or otherwise c.

Beneficiariesâ€&#x; involvement e.g. activities for beneficiaries

d. Fundraising 3. Management skills Service projects should require the following skills: a. Planning and organisational skills b. Event-management skills 4. Measurable results a. Service projects should produce specific, measurable results b. Service projects will be assessed by an appointed supervisor (member of the staff of the NPO) and endorsed by head of the NPO, such as Executive Director or Centre Director c.

Participants are required to submit a service project report according to provided guidelines

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