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UX Design Process

Ideation Experiment User Research Implementation


Contextual Research Frugstration moment for communication by social media Data Anaylsis I can not find any of these emoji can express my feeling at this moment

Texting message 65%

Why she always say fine, Dose she feel unhappy?? I have no idea

video calls 35%

Pew Research center American Trends panel 2014, From this suvey i can see most of young people would like text message ,but by this way is easy to cause misunderstanding

18-29 30-49 50+


Problem Statment 'With social media emegre, it has changed the pattern of people's talking, although it provide a bridge for people to communicate, it is not as easily understanding as offline communication.

People need a way to improve communication of quality, because it can help them understand each other better, and connect each other closely.


Interviews Guide plan Topic of area: online Vs offline Habit — what are their behavior Desire —what do they expect Frustration — what are the pain point Need — what they want Oppourniity — what is potential trigger

Tagret Audience College students aged 20-27

Goal Try to figure out what problem they face for online communication and how to transfer these chanllege to the oppournitites.


Interviews Natuasue

key findings

Beth 'Sometime, i find it really hard to catch up meaning. for some people that we are not very close. Without facial expressions and gestures or the ability to retract immediately, there's a big risk of misunderstanding'

Hellen ‘I spend couple of hours on talking people by social media, this kind of communication really hard to reach the close connection, becasue we are not presence at same time.’

'I think social media indeed help us to communicate with each other more convenient, but this kind of communication can not allow us connect deeply.'

Jayanth 'I think offline communication can really help me to get involved in friendship, Because talking face-by-face is a kind of emotional communication not just talk.'


Persona Natuasue 27 years old, Studying Master in Goldsmiths

Goals and Needs: -I want to have a offline communication experience -if i could understand others people's facial expression just like talking in the physic world that will help us understand each other better.

Frustration: -online communication is easy to get misunderstanding.( emoji, fragment sentences)

Habit: -she like instagram best, because she enjoy looking through aesthetics pictures -she prefer communicate with people by face to face, basically, she has one and half hour to go on a conversation in daily life.


Competitive Analysis Feature invetory

Customize Emoji

Recall

Gif Emoji

Have read

Type visualization

Competitor

Through Analysising these inventory, i can see thses social media try to use emoji, have read this feature to improve the online communication experience.


Oppurnities— Reframe the problem Interact

Interact

Interact

How might we design a social media that can bring people have face-to-face communication experience, and it can visualize people's emotion?


Ideation Case study The robot called Forpheus does more than play a mean game of table tennis. It can read body language to gauge its opponent's ability, and offer advice and encouragement. Forpheus is among several devices shown at this week's Consumer Electronics Show which highlight how robots can become more humanlike by acquiring "emotional intelligence" and empathy.

Buddy the companion robot by Blue Frog Robotics is seen on display during the CES Unveiled preview event at the Mandalay Bay Convention Center during CES 2018 in Las Vegas on Jan 7, 2018.

Mozilla’s IoT OpenStudio, Our Friends Electric This one recurring theme is around personalisation. When it comes to such technologies, how much control do we want to have over interactions with these devices? In the last scene, Juliet hacks her “device” Sig to become a trusted confidante, training it to seemingly hold and expound her world view, until the device’s true modus operandi comes into play and illusions break.


Feature Prioritization Nice to have Facial recongniztion sysytem

Gif emoji

Personal emoji

People Virtual projection Facial Expression flow system

AI emotion Understanding system

Low Effort

High Effort Body language signal

Essential

Real time monitoring


User Flow Open the app

Log in

Home page

Texting message

Open AI conversation monitor systemďź&#x;

No

click convers ation

YES

show the emotion ow dhart

Check the journal

Click the sentence

Analyse the meaning

Back to conversation page


Information Architecture Card sorting and sitemap Communication mode

Texting

Emotion visualization flow

Analysing

Amplify flow

setting sentence

Recall

Show the record

Robot

Reply

Set the time

Favourite

Copy

Delete

locate specific sentence


Implementation Paper prototype

I Draw the journey of app in the paper and take photo of it, sending to marvel to allow people to finish each task.


Implementation Low fidelity wireframing Three

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How are you doing Today? 2018/9/5

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How are you doing Today?

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1.Put user name and password 2.Register new account 3.log in

4. Select Monitor button.

5. Monitor button turn on.

6.Show the emotion flow according on people's facial change. 7. Swipe the timeline to choose specific time. 8. Hide keyboard button

9. Amplify the flow show the specific time.

10. According to the Amplification flow to show the setence.


Implementation High fidelity Wireframing

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SIGN IN

It’s good everthing is fine

9:12

Are u sure? could you tell me what happened?

USERNAME

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