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Contact us 01724 844986 healthwatchnorthlincolnshire.co.uk

Here at Healthwatch North Lincolnshire, we are committed to planning our work in response to public opinion. Each year, we ask local people what they think policy makers and health & social care professionals should focus on in North Lincolnshire.

During March 2018 we will be looking at what people have told us over the past 12 months to see if there are any themes that need to be considered. We also need to hear from you about what you think are the key issues locally.

We are able to examine how all health and social care is provided in our area, such as GP surgeries, hospital services, care homes and dentists. We are interested in your experiences of care for both your physical and mental health. Your views are important, they are anonymised and used to challenge those who buy and provide our local health & care services so improvements can be made where necessary.

Help us to improve your care by telling us now what you think should be a focus. Visit our website: healthwatchnorthlincolnshire.co.uk

Email us: enquiries@healthwatchnorthlincolnshire.co.uk

Call us: 01724 844986 Alternatively, look out on our website during March for our Priorities Survey and complete the form.


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>7th March Brigg Link Office The Angel, Market Place Brigg 10-Noon

>26th March Stroke Ass.

Community Centre Minster Road Scunthorpe 10-Noon

>20th April ADHD Group 20-21 Visual Arts

Scunthorpe 10-Noon

Follow us to keep up to date

We want to hear about your experiences of health and care services Giving feedback takes minutes but its impact could last a lifetime We’re happy to attend groups/meeting/events throughout North Lincolnshire Get in touch with our Engagement Officer Yvonne y.davison@healthwatchnorthlincolnshire.co.uk


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This is the third edition of our directory It details information ranging from activity groups and bereavement support through to services for veterans and young people.


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Autism is known as a hidden ‘disability’- you can't always tell if someone is on the Autistic spectrum.

Avoiding eye contact could be viewed as “rude” or “antisocial”, when this isn’t the case at all. Looking away can allow the person time to process the information without having to deal with confusing facial expressions. Autistic people can also be gifted, focused, passionate, honest, logical, interesting, diverse and imaginative.

Autism Spectrum Disorder (ASD) could be described as a rainbow or arc, with most individuals sitting at a different point along its curve.

You can help by using clear language, having a bit of patience, or avoiding last minute changes.

ASD is characterised by social interaction difficulties, communication challenges and a tendency to engage in repetitive behaviours.

Autism Helpline: 0808 800 4104

For some people with ASD making eye contact can be a stressful, distracting and sensory-taxing experience.

On the spectrum or care for someone who is? Tell Healthwatch how NHS and care services work for you


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People told us that they often aren’t given the information or support they need when b e i n g d isc h ar g e d fr o m hospital. This is what the NHS say should happen. Discharge planning should start on the day of admission and ensure that you will be safe wherever you are discharged to (home/care). You should be fully involved in the assessment process, and your views should be listened to. It may help to spend a little time thinking about what support you may need. A care plan will be drawn up, detailing the health & social care support you need. The plan should include details of: 

the treatment and support you will get when you're discharged

who will be responsible for providing support, and how to contact them

when, and how often, support will be provided

how the support will be monitored and reviewed

the name of the person who is co-ordinating the care plan

who to contact if there's an emergency or if things don't work as they should

On discharge day a coordinator should ensure you have; a copy of your care plan, transport, carers (if necessary), medication and your GP should be notified in writing. You should have been shown how to use equipment, aids or adaptations (e.g. crutches), have the right clothes and keys for your home. After discharge your care should be monitored and reviewed as set out in your care plan. The care plan should also include details of who to contact if things don't work as planned. Scunthorpe General Hospital 01724 282282

Patient Advice & Liaison (PALs) 03033 306518


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Every fortnight we record and distribute our own publication of local news, features and information on CD, Memory Stick, the BWBF Sonata Radio and via the Internet. Contact Edward Buckley 01724 840211 edwardbuckley@ntlworld.com

...because it’s good to be different Supported activities for adults with additional needs

Brumby Community Centre East Common lane, DN16 1HL Contact us: 074012 05310 happydays0231@gmail.com


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Accessible Information Standard As part of the Accessible Information Standard, by Law organisations that provide NHS care or adult social care must do five things. They must: 1.

Ask people if they have any information or communication needs, and find out how to meet their needs.

2.

Record those needs clearly and in a set way.

3.

Highlight or flag the person’s file or notes so it is clear that they have information or communication needs and how to meet those needs.

4.

5.

Share information about people’s communication needs with other providers of NHS and adult social care, when they have consent or permission to do so. Take steps to ensure that people receive information which they can access and understand, and receive communication support if they need it.

The Standard says that patients, service users, carers and parents with a disability, impairment or sensory loss should: 

Be able to contact, and be contacted by, services in accessible ways, eg. via email or text.

Receive information and correspondence in formats they can read and understand, eg. in audio, braille, easy read or large print.

Be supported by a communication professional at appointments if needed to support conversation, eg. a British Sign Language interpreter.

Get support from health and care staff and organisations to communicate - lip-read or use a hearing aid.


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Contact our Enter & View/Volunteer Coordinator Annabel for more details: volunteer@healthwatchnorthlincolnshire.co.uk

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March april 2018 a5  
March april 2018 a5  
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