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Mar/Apr 2015 Volume 9 • Issue 2

DO YOU LOVE YOUR JOB? WSVMA STRATEGIC PLAN 4 THE RISE OF SOCIAL MEDIA MARKETING 8 YOUR PRACTICE & MIDDLE MANAGEMENT 12

PUBLISHED BY WSVMA: BECAUSE BEING A VETERINARIAN IS MORE THAN JUST A PROFESSION. WSVMA.ORG

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PRACTICAL TIPS Learn how to enhance organizational culture and increase workplace engagement.


Washington State Veterinary Medical Association wsvma.org


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ON POINT Solving veterinary issues together.

WSVMA STRATEGIC PLAN Mapping our goals for the future.

NEWSWIRE The latest veterinary news in Washington State.

THE RISE OF SOCIAL MEDIA MARKETING What does this mean for your business?

Cover Story

DO YOU LOVE YOUR JOB?

Practical tips for enhancing organizational culture and increasing workplace engagement.

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MIDDLE MANAGEMENT & YOUR PRACTICE What are the wins?

RELIEF VETS In-state directory of available relief veterinarians.

CLASSIFIEDS Careers & practice listings.


March/April 2015 • Volume 9 • Issue 2

Solving Veterinary Issues Together Because our new governance structure is no longer constituency-based representation, the Board felt it was important to develop additional opportunities to engage in a two-way dialogue directly with the membership. One of the ways they envisioned that process taking place is through working together with members to solve issues that are important to the profession through a new annual meeting. The event, which we’re temporarily dubbing "issues forum", will combine a board meeting with a session to work on or learn about a current hot button topic in veterinary medicine. Veterinary medicine has no shortage of fascinating, and some would say, urgent issues to address. The topics that we might address, but certainly aren’t limited to, include animal welfare, scope of practice, veterinary economics, veterinary medical education, legal status of animals, changing pharmacy landscape, telemedicine, or antibiotic resistance. Whatever is current or looming on the horizon is what we want to address. Speakers for these events could likely include those from dichotomous points of view, or what some see as the “wrong” side of what we may consider to be the obvious approach. To truly look deeply at an issue, it’s important to get a 360 degree view. We envision the event to take place in various locations in Washington that will give members easy access for attendance. Holding it at a location that allows for extracurricular activities, is also being considered so that it might make it even more attractive for members to attend. The beauty of holding these annual meetings will be two-fold. One, we want to provide a place for members to be able to work on or learn about issues that are important to the individual and to the profession. Two, it will provide more members with opportunities to become engaged with the WSVMA. The greater the number of engaged members there are, the more vital the WSVMA will be. The first issues forum will be held in spring of 2016. We’re calling out to members who wish to work with us to plan the first event, and the time commitment is minimal. A few one hour conference calls, over the course of a few months should do it, starting in late April or early May. If you’re interested, please contact the office at info@wsvma.org or call (800) 399-7862. Let’s work together! We want your input and your enthusiasm, so please join us!

Sincerely,

A Washington State Veterinary Medical Association Publication

Editorial & Publications Committee Dr. Richard DeBowes Dr. John Cannon Dr. Angela Lehman Dr. Jim McCutchan Dr. Donna Mensching Dr. Debora Wallingford Dr. Saundra Willis

Editorial Comments & Contributions Please send all comments and/or contributions to:

Washington Veterinarian Magazine 8024 Bracken Place SE Snoqualmie, WA 98065 Tel (425) 396-3191 Toll Free (800) 399-7862 Fax (425) 396-3192 info@wsvma.org Editorial comments and contributions must be received no later than the first day of the month prior to publication. Publication months are January, March, May, July, September, and November each year.

Advertising

Please refer to the Classifieds Section for classified advertising details, rates, and deadlines. For commercial advertising rates and deadlines, please contact the WSVMA office at (425) 396-3191 or info@wsvma.org

Magazine Template by Breightly breightly.com

WSVMA Board of Directors Executive Vice President Candace Joy

President Lisa Parshley, DVM

Vice President Michael Anderson, DVM Paul DeMaris, DVM Diana Thomé, DVM

Secretary Diane Pinkers, DVM

Treasurer Jerry Gemar, DVM

Directors: Michael Burdette, DVM Katherine Hickey, DVM Chantal Rothschild, DVM Stephen Ruark, DVM Tamara Walker, DVM

AVMA

Candace Joy is the Executive Vice President of the Washington State Veterinary Medical Association. She can be reached at candacejoy@wsvma.org

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Rena Carlson-Lammers, DVM Kim Nicholas, DVM Saundra Willis, DVM

Bd. of Directors, Dist. XI Rep. Delegate Alternate Delegate


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3. Develop annual Issues Forum program and plan first event. 4. Enhance use of technology to deliver quality CE (shared objective with Technology).

GOAL: MEMBERSHIP

To make WSVMA so attractive that everyone wants to join. 1. To make membership so attractive that everyone wants to join. 2. Examine the potential of new membership models. 3. Increase value of membership. 4. Implement Power of Ten program for emerging leaders.

WSVMA Strategic Plan

5. Begin membership program for practice managers. 6. Improve our ability to listen and respond to members

GOAL: TECHNOLOGY

Governance Update

To ensure the WSVMA is using available technologies to enhance member value. At the end of 2014, the WSVMA Board of Directors finalized our strategic goals and accompanying objectives. The Board chose five goals that will not only strengthen our ability to carry out the WSVMA’s mission but they’ll also help us work towards achieving our vision.

3. Establish PR/marketing efforts to help drive clients to practice.

These five goals will permeate everything we do at the WSVMA and they’ll affect the decisions made by the Board and operations. While the goals may not be new, they’ll allow us to focus on areas where we need to accomplish the greatest change. In addition, the annual budget will align with the goals and objectives to help us ensure long-term vitality of the Association.

To be the voice that connects animal issues to Washington veterinarians, owners, regulators and legislators. To be the clearinghouse of Washington-centric, timely, filtered, easily and readily accessible information. To be the hub for reference materials, people, businesses and agencies.

As we satisfy each objective, the Board will constantly evaluate the need to add new objectives through a dynamic environmental scanning process. The plan never gets stale because it’s always being evaluated and updated as necessary to keep us in alignment with our mission and vision. MISSION: Advancing the cause of veterinary medicine to better the lives of those touched by it. VISION: Inspiring, supporting and advocating for a passionate and thriving veterinary community.

GOAL: ADVOCACY

To address political, economic, personal and professional needs of WA veterinarians. Through advocacy, we aim to protect the profession and individuals as challenges arise. 1. Address WA counties’ efforts to institute mandatory reporting of rabies vaccines. 2. Have a fully funded and functional Political Action Committee.

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4. Promote WSVMA office as a resource to call with questions, needs, etc.

GOAL: COMMUNICATIONS

1. Establish robust environmental scanning processes. 2. Review website for content needs and organization (shared objective with Technology). 3. Determine member value of using online forums and other interactive capabilities. 4. Determine WSVMA’s social media usage strategy. 5. Review WA Veterinarian magazine for continued viability – in conjunction with evaluating delivery of news and information. 6. Communicate value to members, nonmembers and students.

1. Review website for content needs and organization (shared objective with Communications). 2. Continue offering the conference app for iPhone, and add platform for Android users. 3. Enhance use of technology to deliver quality CE (shared objective with Education). 4. Utilize a video conferencing service for board meetings that also can provide webcast options for the future. 5. Keep our WSVMA office outfitted with the necessary technology equipment to achieve our strategic goals and manage our organization. 6. Create an App with links to our website, newsfeed, and text/email links. Work is already underway and members are needed for short-term volunteer engagements. We’ll make announcements to the membership via email and the website asking for interested members to serve on various short-term task forces or one to two-person assignments. We’ll also conduct surveys to get your feedback. We’ll endeavor to keep the surveys brief, but your input is important as we move forward.

To keep the membership and board relevant.

Members will be kept apprised as we satisfy our objectives and add new ones. We invite feedback and hope that you’ll keep us informed if there’s anything you feel the Board should consider for new objectives.

1. Determine how to make the Pacific Northwest Veterinary Conference the highest value for the veterinary community.

As a reminder, the WSVMA is you. We’re not an organization made up of a chosen few, but an entire family of colleagues working together to better our profession, ourselves, and each other.

GOAL: EDUCATION

2. Conduct evaluation of WSVMA CE programs to ensure they provide high value for members.

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the WSVMA will present awards to those that have contributed significantly to the veterinary profession in Washington. The 2015 awards that will be presented include Veterinarian of the Year, Distinguished Achievement, WSU Faculty Member of the Year, Distinguished Veterinary Staff, Humane Animal Welfare, Student-Recent Grad and Allied Industry. Please submit nominations to the WSVMA office using the enclosed form no later than April 1, 2015.

Thousands of service dogs to receive free sight-saving eye exams

Veterinary Newswire

The eighth annual ACVO/StokesRX National Service Animal Eye Exam event takes place this May, 2015. Eligible service animals are invited to receive a free screening eye exam from a participating ophthalmologist. Repeat event participants are welcomed to participate. To check event eligibility and register online beginning April 1, go to www.ACVOeyeexam. org. Registration ends April 30. Special thanks to the American College of Veterinary Ophthalmologists and their Diplomates.

The Latest Veterinary News in Washington State

In memoriam

Rulemaking underway to require prescriptions with client request The Veterinary Board of Governors issued notification of a draft rule that once passed, will require veterinarians to provide a prescription to the client if they ask, as long it’s under a valid veterinary-client-patient relationship. The draft rule will require the veterinarian to call, fax or electronically send the prescription to a licensed pharmacy if the client requests it. Once adopted, Washington will join 21 other states that require veterinarians to provide a prescription when requested, and an additional 10 states include it in their discipline standards. For more information, contact Judy Haenke at the Veterinary Board of Governors, (360) 2364947.

Changes to list of reportable diseases The Washington State Department of Agriculture (WSDA) passed a new rule that adds two new conditions to the list of reportable diseases. Porcine epidemic diarrhea virus (PEDv) was first diagnosed in the United States in 2013 and has spread to twenty-four states and killed an estimated four to seven million piglets. To assist in the control and eradication of a PEDv outbreak in Washington, this virus has been added to the list of conditions that must be reported within 24 hours. Coccidioidomycosis, also known as valley fever, is being added to the

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list of reportable diseases at the request of public health officials as the disease was recently discovered in Washington. Infectious bovine rhinotracheitis is being removed from reporting requirements. For more information, contact the WSDA at (360) 902-1800.

Proposed changes to sexual misconduct rules The Veterinary Board of Governors is considering revising WAC 246-934-020 definitions and WAC 246-934-100 to clarify that forcible or nonconsensual acts are within the definition of sexual misconduct. The board will also review the rules for relevance to the veterinary professions which may result in amending current language. The current rule does not address sexual misconduct by a provider regulated by the board against a person other than a patient, client or key party, such as sexual harassment of staff, or sexual assaults against family members, social acquaintances or strangers. Amending WAC 246-934-100 will provide clearer and more relevant direction to veterinary practitioners on guidelines for sexual misconduct. To submit comments, contact Judy Haenke at the Veterinary Board of Governors, (360) 2364947.

Nominate a deserving colleague At the WSVMA Pacific Northwest Veterinary Conference September 25-27, 2015 in Tacoma,

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Dr. Doyle Montgomery (WSU, ’55) passed away January 22, 2015. Dr. Montgomery founded the Blue Cross Veterinary Hospital in downtown Seattle in 1956 followed by Five Corners Veterinary Hospital in Burien. He was very active in organized veterinary medicine, and served as president of the Seattle King County VMA. Dr. Montgomery also served on the Veterinary Board of Governors. A service is being planned in the spring to be held at the military cemetery in Kent, WA.

Member News and Moves Dr. Cori Gross, Bellevue, has been appointed to the AVMA Veterinary Economics Strategy Committee, at-large position. Dr. Gross is a feline veterinarian and works for Veterinary Pet Insurance. Her three-year term begins immediately.


"THIS PUSHES BUSINESS OWNERS TO ADAPT OR LOSE RELEVANCE IN THE ALL BUT PROLONGED DIGITAL AGE." only relevant, but increasingly imperative to utilize, and ultimately master.

The Rise of Social Media Marketing by Eric Garcia

“ New marketing is about the relationships, not the medium. ” — Ben Grossman In an era where most restaurants have stronger Wi-Fi than coffee, it’s hard to truly comprehend, let alone stay on top of, the sheer ubiquity of modern technology. Not only is technology everywhere, but it’s also speeding up each day. If we want our businesses to keep up, we’ve got to be on the move as well. The digital realm continues to integrate into most major aspects of our daily lives, ballooning into a practically palpable world where we can book flights and check sports scores, literally without lifting a finger. Meanwhile, major Social Media outlets like Twitter and Facebook keep on expanding their user bases consistently each quarter. The transition toward a world that’s entirely online has already begun, and folks, we’re a long way from dial-up. Need more proof? In the year 2013, Apple sold more iPhones than most countries have people. Yes, feel free to read that twice for impact. And if you caught a glimpse of the 2014 Apple Worldwide Developers Conference (WWDC) this June, you know that they have no intention of slowing down their rollouts or sharing their market dominance in the near future. Now, close your eyes and imagine even more people, with even faster technology. Open your

eyes and voilà! It’s already happening. This expeditious trend isn’t just an illusion. As long as the rate of technological paradigm shift continues to increase exponentially, things will only get faster. This is theorized as the Law of Accelerating Returns and continues to make technological gains quicker and smarter than ever before. What does this mean for businesses like yours? Well, whether you’re a household brand name like Coca-Cola or a newly opened veterinary business, your product or service, of course, comes first. But your engagement with your current and prospective clients, general accessibility and online presence now all come in at a close-ranking second. This pushes business owners to adapt or lose relevance in the all but prolonged digital age. Still, not everyone is sold on the rise of Social Media. Some chalk it up as a temporary fad; others simply won’t budge when it comes to their tried and true marketing methods. While there are traditional methods of advertising and marketing that maintain their pertinence over time, (word-of-mouth marketing, for example, will never die) a growing amount of these dated-mediums are simply falling by the wayside. On the other side of the equation, we can assure you that Social Media isn’t something that’s going to fade away anytime soon. While the Social Media-Medium itself that’s used to communicate might wax and wane over time, it’s the interconnectivity itself that remains not

With most adults now online, the time to build your company’s digital infrastructure is now. Social Media allows you to quickly engage with your audience in an absolutely seamless manner. If it’s a new skillset you’re boasting, a sale you’re offering, or even a simple news announcement, your Facebook Page will allow you to capture your audience’s attention in a heartbeat. Deliver your content directly into their newsfeed, while measuring clicks, traction and response rates in real-time. For those that have already mastered Facebook, Twitter is another fantastically savvy way to engage with your clients, friends and fans. Take it from this legendary Twitter savant, who despite a plunge in his recent approval ratings maintains one of the largest and most successful Twitter accounts in history. It’s about leveraging the platform that suits you best, and presenting your audience with what matters most. At the end of the day, you want to live and work happily, and ultimately grow your business into the most rewarding and viable endeavor possible. With such a teeming array of Social Media websites in existence, it may just be a matter of figuring out which ones are right for you and your business, and then getting down to it. Start with Facebook, Twitter, and Google+, and you’ll see how simple these platforms really are to use. And even if after this article, you still want more proof that your demographic actually uses Social Media, Dog Lovers International has you covered. Well, what are you waiting for? You’re only a few clicks away. — Eric Garcia is owner of Simply Done Tech Solutions (www.simplydonetechsolutions. com) and a frequent speaker and contributor to veterinary conferences, publications, and events on the topic of social media. For more information, tips and consultation, please visit simplydonetechsolutions.com or call (866) 803–2952.

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Practical Tips for Enhancing Organizational Culture and Increasing Workplace Engagement by Caitlin Antes & Richard M. DeBowes, DVM, MS, DACVS


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irst, do me a favor and think back to the best job you’ve ever had. A job where you felt respected and appreciated as an integral part of a powerful team. A job that was more than a job; where you would happily go above and beyond the call of duty to help your patients, your clients, or your team. If you have ever felt like this at work, then you know how it feels to be fully engaged. Engaged employees enjoy higher job satisfaction and lower risk of burnout, but are also responsible for most of what goes right in a workplace! Engaged teams achieve higher client satisfaction and higher quality patient care, while being relatively immune to the negative effects of higher workload. On the business side, engagement has been shown to reduce turnover 25%-65%, as well as significantly boosting performance and innovation, increasing customer ratings and loyalty, and decreasing absenteeism and theft. In summary, the same factors of engagement that help keep people happy in their jobs are also the major drivers of high quality patient care, client satisfaction, and business success. Whatever your role, whatever your motive, increasing engagement in the workplace is good for everyone. Luckily, business executives across the world have already poured millions of dollars into researching the factors that facilitate individual engagement. Here’s what they found: •• BASIC NEEDS: To be fully engaged in our careers, we first need our supervisors to set clear expectations and provide adequate resources. There’s nothing more frustrating than failing to satisfy vague or inconsistent expectations, except perhaps to fail because you were not given the time, knowledge, equipment, or support to do your job right. •• SUPPORT FROM MANAGEMENT: Few people are strong enough to maintain the momentum of engagement when bosses let them feel insignificant and unappreciated. When supervisors care about us and value our opinions, when they recognize our efforts and leverage our strengths, we know that our investment is not misplaced. •• CONNECTION TO TEAM AND ORGANIZATION: A career starts to feel like a calling when we find a team who shares our values; a place where people treat each other with respect and work together towards a shared vision or a greater purpose. •• OPPORTUNITIES FOR GROWTH: Even when the first three needs are satisfied, stagnation can be the death of a great team. Great people crave continuing education, opportunities for growth, and the challenge of new roles and responsibilities.

Great managers influence engagement by writing clear protocols, taking care of their team, leading team meetings in a way that supports a collaborative and respectful work environment, leveraging strengths, and providing opportunities for growth. If you are a practice owner or manager, a wealth of information is available on strategies you can implement to provide for your team and increase engagement within your hospital. Regardless of your title or position, here are 6 simple things you can do TODAY to lead by example and foster a more engaging workplace.

Treat each other with respect. •• Ask your teammates at all levels what you can do to make their jobs easier. Simple things like cleaning up your workstation and finalizing charges not only improve efficiency, but your thoughtful acts can do wonders for team morale. •• Remember that respectful, clear, problemsolving communication is a powerful tool for preventing both interpersonal conflicts and medical errors. Specifically, your ultimate goals in communication with teammates should be to more fully understand and improve the situation, rather than assigning blame or gaining a perceived advantage •• Try to occasionally spend time in other roles and other parts of the hospital, to better understand their challenges and responsibilities. When you know what the other side is dealing with, you will be more empathetic to their situation, decreasing misunderstanding and conflict.

Remember your shared mission, and celebrate success. •• Reframe clinic goals and accomplishments in terms of their impact on pets and clients. “Last week, we helped 72 cats and dogs live longer and happier lives by ensuring they receive the best preventative care” is much more inspiring than “Last week we sold 72 wellness plans.” •• Encourage people to share success stories with the whole team. Consider setting aside time at the beginning of your weekly meetings for shout outs and collective

recognition of the many great things that others have done for their teammates and their clients.

Recognize people for their efforts. •• Challenge yourself to find at least three things a day that you are impressed by or grateful for and pass those happy thoughts along. Especially on days when everyone is exhausted, sharing genuine appreciation for each others’ hard work will inject positive energy and motivation into your team. •• Rather than a generic “thanks for all your help,” try to specifically address the act or attribute you appreciate. “Mary, your compassion for Ms. Williams and Trixie yesterday was wonderful and particularly courageous given her high level of anxiety and fear regarding Trixie’s well-being… THANK YOU!” The more specific and genuine you are, the more powerful your words will be. •• Remember that there are many ways to express appreciation. Some people value words of affirmation or quality time together as the most genuine forms of appreciation. Others value acts of service or small gifts more highly as the proof behind the words. Asking people their preferences enables you to acknowledge them in a meaningful way. Alternatively, you could experiment with a variety of kind acts like giving shout outs at team meetings, writing personal notes, giving gifts, buying lunch, or finishing an unpleasant task for someone. Take time to acknowledge your teammates in a way that matters most to them!

"ENGAGEMENT HAS BEEN SHOWN TO REDUCE TURNOVER 25%-65%" march/april 2 0 1 5

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Work with your healthcare team to clarify roles and expectations. •• Ask your practice manager to clarify the duties and expectations of your position on a daily, weekly, and long-term basis. You’re much more likely to be successful when you understand exactly what they are looking for. •• Collaborate with others to write clear protocols for common hospital procedures like admitting patients or making wellness recommendations. Clarifying standard procedures and individual responsibilities (rather than requiring everyone to change how they work to accommodate the preferences of any particular doctor) will reduce frustration and conflict while streamlining workflow and increasing quality and consistency of care. If you are in a position to delegate tasks, take the time to make sure your teammates understand exactly what you need, when you need it, and how big of a priority it is. When your colleagues know the ‘why’ behind your request, they will appreciate the importance of doing the ‘what’ you need done and the ‘how’ you need it with a high level of skill and care.

Find ways to apply your strengths. •• First, you need to understand your strengths. Make a list of broad strengths like “relating to clients” or “catching the details,” as well as specific skills like “drawing blood” or “educating clients about preventative care.” Consider soliciting feedback from your team for additional perspective. •• Next, make a list of specific tasks and responsibilities that allow you to utilize those strengths at work. How well does the list fit your current role? Research shows that the more hours a day a person is able to use their strengths, the more likely they are to report feeling respected by their team, being interested in their work, and feeling happy, energetic, and well rested. •• Talk with your practice manager or team leader about ways to better leverage your strengths, like shifting your role within the clinic or taking on new exciting

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responsibilities. All practices want well-rounded staff, but someone who can channel their natural strengths into their primary role (e.g. an extroverted receptionist, a detail-oriented kennel tech) will be able to use much less energy while performing at a much higher level than someone with a less-suited personality type.

Take charge of your personal development. •• Ask for specific, constructive feedback that will allow you to see how you and your work are perceived by your coworkers. •• Set specific, measurable, achievable goals for yourself, commit to a timeline, and follow up regularly.

"WHEN YOUR COLLEAGUES KNOW THE ‘WHY’ BEHIND YOUR REQUEST, THEY WILL APPRECIATE THE IMPORTANCE OF DOING THE ‘WHAT’ YOU NEED DONE..."

•• Consider finding a mentor or accountability partner to give you honest feedback and identify areas for improvement. •• Actively seek out continuing education that challenges and interests you. If you find an amazing opportunity and are willing to put together a business proposal, you may be surprised how much your practice owner is willing to invest. A basic proposal asks for a specific budget, details how that budget would be used, and explains how you plan to use the skills and knowledge you will gain to grow the practice. Whether you are at the top of your practice leadership or on your own and leading by example, know that you have the power to create positive change in your environment. It won’t happen overnight; these ideas are simple but changing behavior and attitudes is often more challenging. It will take focused discussion, considerable effort, commitment and persistence to change a culture but it can be done and the results are absolutely worth it. So what are you waiting for? Do it for your patients; do it for your team; do it for your clients and your business, and if you ever start feeling discouraged, remember to do it for yourself. — Caitlin Antes is a fourth-year veterinary student at the WSU College of Veterinary Medicine. She graduates in May, 2015. She can be reached at antes@vetmed.wsu.edu. — Richard M. DeBowes, DVM, MS, DACVS is the Director of Professional Life Skills in the Clinical Communication Program for Washington State University. He can be reached at debowes@vetmed.wsu.edu.

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References: 1. Harter J, Schmidt F, Agrawal S, et al. The relationship between engagement at work and organizational outcomes: 2012 Q12 meta-analysis. Gallup Press 2013. Available at: <http://www.gallup.com/ strategicconsulting/126806/q12-metaanalysis.aspx> Accessed Oct 6, 2014. 2. Mohr DC, Benzer JK, Young GJ. Provider workload and quality of care in primary care settings: Moderating role of relational climate. Medical Care 2013; 51:108-114. 3. State of the American Workplace: Employee engagement insights for US business leaders. Gallup Press; 2013. Available at: http://www.gallup. com/services/178514/state-americanworkplace.aspx Accessed Sept 28, 2014. 4. Chapman G, White B. The 5 Languages of Appreciation in the Workplace: Empowering Organizations by Encouraging People. Northfield Publishing 2012. 5. Tumblin D. Team Building. Veterinary Economics 2006. Available at: http:// veterinarybusiness.dvm360.com/teambuilding?id=&pageID=1&sk=&date= Accessed Oct 3 2014.


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MIDDLE MANAGEMENT

YOUR PRACTICE What are the wins?

by Jim McCutchan, DVM


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re you a veterinarian and practice owner feeling bogged down by the seemingly insurmountable tasks of scheduling, inventory management, performance reviews and the like? Do you wish you could spend more time caring for patients and building client relationships? Are you starting to forget what the patient exam room even looks like ... because you are always in the office? Believe me, many of us have been there. As a veterinarian-owner, striking the ideal balance between practicing medicine and managing the business is tough – but it is critical for you and your practice’s success and well-being. If you haven’t already, it could be time to consider adding a middle manager (or two or three) to your group. This may be especially true for those small-animal daytime practices with one or two doctors that are looking to grow, or that are already struggling to meet the demands of growth. But first, let’s identify the positions we are referring to when we talk about middle management. Typically, middle management can include the practice manager, lead technician and lead receptionist. In some cases, it can also include a medical director. Having a practice manager, lead tech and/or lead receptionist in place allows you to leverage leadership within your organization. Middle management helps you create a consistency of processes, as well as establish dependability and accountability among your staff. This all leads to a high-performing culture within your hospital and delivers to your clients a positive, consistent experience. Middle management within a veterinary setting usually handles the following five broad areas: people, processes, facility, equipment and inventory. Within these areas, major focuses include: »»

Communication

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Scheduling

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Teaching and mentoring

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Performance reviews

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Staff recognition

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Performance corrections

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Employee relations/HR

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Recruiting

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Training

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Coaching

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Cheerleading

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Delegating

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Marketing and PR

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Finances/bookkeeping

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Safety regulations

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Inventory control

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Materials management

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And the list goes on!

With your middle managers handling some or all of the above responsibilities, you as the veterinarian-owner are able to leverage your time and talent better; you can practice veterinary medicine more and focus on building those ever-important client relationships. If your practice manager and/ or other middle managers are able to free up your time to see just a couple more patients a day, it is a good investment and business decision. Speaking of investing, you’ll definitely need to do some investing in the growth and development of your middle management. As far as finding the right person for the right role, most of that growth will be from the inside: Certain staff members will just be the obvious choices for the positions you need to fill. Of course, in

"In my own hospitals, promoting lead technicians to the middle management level has been a huge plus." some circumstances, you will need to hire from outside the organization. But in my experience, one’s growth to middle management often happens organically, within the organization. As you are looking to promote or hire your practice manager, lead tech and/ or lead receptionist, keep in mind a few qualities you’ll want them to have. First, these individuals must possess leadership qualities. They’ll also need to be flexible to adjust to the ups and downs of a practice and all those “from out of nowhere” issues we veterinary professionals deal with on a daily basis. You’ll want people who have exceptional organizational skills, acumen for communication, and aptitude for continuous learning. Once your middle managers are in place, the veterinarian-owner should work to create opportunities for their learning and training. For example, you can make resources available to them through veterinary associations. Ensure they have access to

online education and encourage them to pursue those opportunities. Even just providing applicable books and periodicals can be a helpful resource. A special note about human resources: I think it is very key that HR education be a component of every supervisor’s training. Supervisors represent your business and there is some liability that comes with that. Be sure all managers are appropriately educated in this area. So what are the middle management wins? The veterinarian-owner ends up with more time to practice medicine, and more time to develop relationships with clients and community. Your time becomes much more productive and efficient. The hospital staff members win because they feel supported by their peers who have risen to the next level. Describing the important role of middle managers, Andrew McAfee writes in the Harvard Business Review: “[Paul] Osterman identifies [in his book The Truth About Middle Managers] several key responsibilities of middle managers: They form teams and try to help them run smoothly. They serve as ambassadors to other teams, a task that demands ‘significant and subtle relationship skills.’ They make decisions and trade-offs that ‘escape the attention of top management yet are central to the organization’s performance.’ And they ‘act as the transmission belt between the top of the organization and the bottom.’” In my own hospitals, promoting lead technicians to the middle management level has been a huge plus. Our staff members feel much more supported. They can now go directly to someone within their own peer group (versus a veterinarian, who in some cases might seem intimidating or slightly out of reach) to discuss any issues, positive and negative. The lead tech acts as a conduit of communication to the veterinarian – that “transmission belt” mentioned above. We have learned a lot of important information that we otherwise might not have. In effect, the lead techs become champions for the staff they manage. We are able to communicate a lot better with our staff. And it’s been fun to watch our lead techs and lead receptionists grow in their careers. In the end, all of this creates a joy that will permeate your organization and your practice, and that joy will be felt by the clients, staff, veterinarians – and even by the pets. I like to call it good veterinary karma. — Dr. Jim McCutchan is one of the owners of Pilchuck Veterinary Hospital. He can be reached at (360) 568-3111 or jmc@ pilchuckvet.com.

march/april 2 0 1 5

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Relief Bank Dr. Jessica Allmendinger UC Davis, ‘08 SA Medicine and Surgery,ER (day only) Greater Seattle Area (530) 220-3868 jlallmendinger@gmail.com Dr. Sonia Amador Ross and Cornell ‘03 SA General Medicine Surgery, and ER (day/night) Greater Seattle area, 7 days (206) 369-5308 healerfox1@gmail.com Dr. Douglas Anderson WSU ‘94 (360) 249-3550 doug270@gmail.com Dr. Veeda Angell WSU ‘04 SA/MA King, Snohomish, Pierce and Thurston Cos. (509) 432-3225 vangell_dvm@hotmail.com Dr. Janice Anthony WSU, ‘03 Small Animal Medicine King and neighboring counties Short notice OK jaadvm@cs.com Dr. Evelyn Bittner MSU ’91 SA Medicine/Surgery Greater Seattle & Eastside area (206) 301-0580 evelynbittner@comcast.net Dr. Frank Bousaid TAMU ‘95 SA, Acupuncture/Chinese Herbal Therapy Eastern Washington including Wenatchee, Moses Lake, Spokane (206) 683-3770 snohobear@gmail.com Dr. Kimber C. Brawley KSU ‘89 SA & Exotics, Medicine/ Surgery, some Orthopedics King & Snohomish (425) 367-1288 docb333@aol.com Dr. Jon Bruhn Purdue, ‘81 SA Medicine and Surgery Snohomish and King Counties (425) 478-4073 purduevet81@gmail.com Dr. Teri Byrd WSU, ‘91 SA Medicine Seattle- Eastside, North (808) 866-0420 teribyrd@hotmail.com

Do You Want to Be in the WSVMA Relief Bank? All you have to do is email or fax your information to the WSVMA offices. If you are a current WSVMA member, your ad is free! Contact classifieds@wsvma.org or fax to (425) 396-3192 to get your ad started!

Dr. Stacy Chartrand WCVM ‘01 Small Animal Medicine, Surgery and Emergency and Critical Care Greater Seattle and Eastside (206) 445-9994 stacychartrand@gmail.com

Dr. Emily Jewell Liverpool ‘98 SA General Medicine & Surgery Seattle and surrounding, Walla Walla and surrounding (206) 579-1012 eajewell@hotmail.com

Dr. Leah Cloud WSU ‘05 SA Medicine King County (425) 223-7618 leahclouddvm@gmail.com

Dr. Kathy Johnson Ohio State `83 SA Snohomish & South Skagit (360) 659-7252 katherine@earthlink.net

Dr. Gary Miller WSU ’84 SA & MA WA, OR, Northern ID, Western MT (509) 248-7398 millerg@bossig.com

Dr. Patricia Dorsey IL ‘84 Cats and Dogs (253) 851-8234 (Gig Harbor) reliefvet@dorsey.cotse.net

Dr. Rebecca Johnson OSU / WSU ‘94 SA Medicine Greater Puget Sound area (206) 230-8002 reliefdoc@comcast.net

Dr. Sue Moriyasu WSU ‘02 SA, high volume spay/neuter King & nearby counties (425) 830-2784 sue.moriyasu@gmail.com

Dr. Darlene King WSU ‘98 Snohomish and King County area (425) 344-7996 dnmking@yahoo.com

Dr. Kathryn Okawa WSU ‘81 SA, Small mammals (425) 870-7088 okawak@aol.com

Dr. Michael Ericson UCD ‘80 SA Medicine Western Washington (425) 281-6301 mlericson@earthlink.net Dr. Leah Ferguson Kansas State, ‘02 SAl medicine and surgery Snohomish and King counties (503) 380-4810 leah.jia@gmail.com Dr. Robyn Fry WSU ‘06 SA Medicine King & nearby Counties (425) 244-5776 robyndvm@gmail.com Dr. Emma Harvey Edinburgh, Scotland ‘12 SA medicine & surgery, Food animal, equine, exotics Anywhere in WA, Short Notice OK (206) 601-0620 emmarosefiala@gmail.com Dr. David Hildreth MO ‘70 Small Animal (360) 914-1234 dhildr9770@aol.com Dr. William D. Hougham UCD ‘75 SA Surgery and Medicine South King County and Pierce County (360) 825-1981 drbilldvm@gmail.com Dr. Elizabeth Hughs STG ‘09 SA (206) 992-1730 elizabeth.hughs@gmail.com

Dr. Cynthia Knapp Ohio State ‘98 SA North King and South Snohomish Counties cyn.knapp@comcast.net Dr. Kathleen Koppa WSU ‘07 SA Medicine and Surgery King and Snohomish Counties (425) 495-2626 kkoppa@yahoo.com Dr. Lori Maness Tufts, ‘92 Whatcom, Skagit and Snohomish Counties (307) 277-8819 Maness.lori@gmail.com Dr. Regina Mansfield WSU ‘85 SA Medicine SE King/ NE Pierce (360) 825-6753 regina.scott.m@gmail.com Dr. Alina McClain Ross ‘06 SA, Ultrasound, Soft Tissue Surgery Northern Western Washington to Seattle Tuesday, Wednesday, Friday and some Sat/Sun (360) 682-6216, (614) 5639914 ndcrud42@yahoo.com

Dr. Cheryl Meyers MSU ‘96 Small Animal Medicine, Surgery & Dentistry Greater Puget Sound area (206) 683-0685 cherylmeyers101@gmail.com

Dr. Pamela Powell WSU ‘82 SA, ER, HQHV spay-neuter WA, ID, OR. Short notice OK. (253) 229-7816 pamvetdr@aol.com Dr. L. Louise Rutter Cambridge, England ‘95 SA Medicine and Surgery relief work King County, Lake Washington area (425) 999 6765 louiserutter1000@gmail.com Dr. Michael Ryan WSU ‘84 SA Medicine and Surgery Kitsap and West Sound region (360) 830-4911 ryanserv@msn.com Dr. Aja Senestraro WSU, ‘14 SA, LA, some exotics, Integrative medicine Tumwater to Bellingham (425) 492-0323 SeatoSkyVet@gmail.com Dr. Timarie Simmons OK State ‘98 Small Animal Medicine/ Surgery and Some Exotics Greater Seattle and Statewide Options (703) 606-3300 timariedvm@yahoo.com

Dr. Hank Snelgrove, CVA UCD ‘81 Integrative Small Animal Practice: medicine, dentistry, surgery, acupuncture, and TCVM herbal therapy Olympic and Kitsap Peninsulas and Central and Western Washington (360) 301-0096 tsetsibus@olympus.net Dr. Jennifer Spooner OKL ‘10 Emergency/Critical Care, Small Animal Medicine/ Surgery Snohomish/King Counties (503) 480-5767 jennyspooner@hotmail.com Dr. Mary Sprague WSU ‘89 SA Medicine King, S. Snohomish Counties (425) 880-4073 dr.sprague@cablespeed.com Dr. Priscilla Stockner Min ’70 King, Snohomish, Skagit and Whatcom Counties. (360) 420-3717 priscillastockner@mac.com Dr. Michael Stone OSU ‘99 SA,ER, Medicine/Surgery (253) 988-1200 nwdvmrelief@gmail.com Dr. Karen Wichert WSU ‘89 SA Medicine and Surgery Snohomish, King Counties (425) 312-3376 karen.wichert.dvm@gmail. com Dr. Evelyn Wilson, WSU ‘90, ABVP canine & feline med. Small animal medicine, surgery, dentistry, E.R. and exotics Snohomish, King, Skagit and Whatcom counties. (360) 631-2400 evwilsonvet@wavecable.com Dr. Heather Woodke WSU 2002 SA Medicine, Surgery, ER, Mobile Small Ruminant Western Washington woodkemagpie@comcast.net (509) 990-8854 Dr. Michelle Zachry Purdue ‘02 SA, Medicine/Surgery/ Dentistry, ER/CC, Public Health/Food, Shelter King County and surrounding areas (425) 654-3521 reliablevetrelief@gmail.com


Classifieds WSVMA 2015 Classified Advertising Rates WSVMA Members First 30 words Each additional word WSVMA Blind Box (one-time fee) Include ad in next print issue

$65.00 $1.00 $5.00 $10.00

No charge for contact information. Rates are for two months on the website. Ad will be included in the next available print issue for an additional $10.00. Non-Members First 30 words Each additional word WSVMA Blind Box (one-time fee) Include ad in next print issue

$115.00 $ 1.50 $ 5.00 $20.00

No charge for contact information. Rates are for two months on the website. Ad will be included in the next available print issue for an additional $20.00. Classified ad forms are available upon request. Call (800) 399-7862 or (425) 396-3191 or email classifieds@wsvma. org. Deadlines for Classifieds Ads for the May/June 2015 issue of the WSVMA Classifieds will be accepted until Apr. 30, 2015. No refunds or changes will be allowed after the deadline has passed. The WSVMA WA Veterinarian Magazine and WSVMA Classifieds are sent to all WSVMA members. More Information For further information on classified advertising, please contact: WSVMA Office (800) 399-7862 or (425) 396-3191 classifieds@wsvma.org New Ad Deadlines May/June 2015 • Apr. 30, 2015

DVM Wanted, Western Washington Full-time veterinarian wanted for busy 2-3 vet small animal hospital in Port Angeles. Do you absolutely love being a vet? Will you get down on the floor to say hi to a dog or pick up and hold the small dog or cat that comes in? Do cats allow you to handle them with minimal restraint? Do you easily connect with owners personally and deliver the best possible health care? Are you able to handle a busy workload with unexpected drop-ins or emergencies and still find time to complete the charts and call backs in a timely manner? Are you looking for something a little different? Facility in process of AAHA accreditation. On site Digital Radiograph (also Dental), Ultrasound, two Ventilator assisted breathing anesthetic units, and a high LVT to DVM ratio. Please email resume to saradutrow@olympicveterinaryclinic.com. Wanted: FT motivated, energetic, veterinarian with great people skills to complete a five doctor team nestled in the evergreens of Kirkland, Washington, an eastside suburb of Seattle. Our privately owned hospital is progressive and well-equipped. We are looking for an individual with a special interest in surgery. Contact Doug Iverson at Evergreen Veterinary Hospital, (425) 821-9040 or dliverson@ myfrontiermail.com.

Four-doctor mixed animal would like to expand our team by adding a full-time associate veterinarian. Our patient base is 50% Large Animal (dairy, equine, and small ruminant) and 50% Small Animal (dog and cat). The associate would share in afterhours large animal emergency calls. We are located in beautiful Whatcom County about 10 minutes from the Canadian border. We are equal distance between Mt. Baker for skiing and hiking and the bay for boating and fishing. Applications may be sent to pets@ nooksackanimalhospital.com. Full-time vet wanted for growing, private, 2 doctor practice in Redmond. Desirable location & great clientele allow us to practice a high standard of care. Ideal candidate has 3 years of experience, team-oriented, great communication skills, strong surgical skills, and dentistry knowledge. drcraigmiller@loyalcompanionanimalcare.com. Progressive, well-established, high quality medicine 4-doctor practice in West Seattle seeking experienced DVM to fill fourth doctor position. Digital radiography, ultrasound, 4-day work week, great staff. Sabina.krpatova@ vca.com and vcajobs.com. Small animal practice in Snohomish looking for an experienced PT or FT associate DVM. Well-established hospital and team. Provides high quality medicine, in a wellequipped facility. Contact johanna.baldwin@vca.com. Lake Stevens, WA (Snohomish County – 40min north of Seattle) SA Practice seeking PT/FT Associate: Privately owned, 6 DVM, ~4,000 sq/ft practice. Cornerstone electronic records, digital radiology, IDEXX in-clinic, seasoned support team. Preventative/integrative (western/eastern) medicine with strong client education and community-outreach focuses. Experience within companion-animal surgical/ clinical environments preferred; side interest within pocketpets/specialty is favorable. Production-based salary with dues/CE, PTO and excellent health/dental/vision included. Great skiing, hiking and biking. Contact: manager@ frontiervillagevet.com. Experienced Veterinarian wanted to join our busy small animal/exotic/urgent care facility. Country living but still within short ferry ride to Seattle. Full-time associate position offers a competitive benefits package with base salary plus commission. Rotating schedule includes days, evenings and weekends. Fully equipped modern facility and well-trained support staff. Website: www. allcreatures24hr.com. Letter of interest and resume/CV: lstuder@allcreatures24hr.com. Silverdale area: Enthusiastic PT/FT veterinarian wanted for privately-owned charter hospital. Some experience preferred, but not required. Friendly, positive personalities are invited to apply. Contact/send resume to Melanie.guzman@banfield.net. Certified Veterinary Acupuncturist wanted to join our hospital in Renton. We are a progressive and unique small animal hospital offering Integrative medicine consisting of both Western and TCVM modalities, Reiki, and Lomi. Wellrespected in the community, your talents and first-rate client communication skills will further set our hospital apart from others. Email resumes to deniseiaia@yahoo.com. Orchards Veterinary Clinic in Vancouver, WA is seeking FT and PT associates for a small animal, 4-doctor practice. Must be driven, compassionate, have strong communication skills and enjoy a fast paced environment. Compensation based on experience great rotating schedule, vacation, CE, etc. Send resume to ovcjobs@rocketmail.com. Progressive, energetic 6 DVM mixed animal practice seeks new Associate. Beautiful new hospital located in Centralia, WA. Position provides a mix of small animal medicine and small ruminants, some small animal surgery, bovine, equine, camelids and exotics if interested. For information contact: Drs. Affeldt, Humphrey or Iverson at (360) 736-3361; vetclinic@localaccess.com; www. cascadewestvet.com.

Five doctor small animal medical and surgical facility in Federal Way seeking FT associate to start May/June 2015. We are fully computerized with Cornerstone software, DR Digital Radiology and VetPro Digital Dental Radiology. Our spacious facility has 5 exam rooms, and a spacious open treatment area with three tub table stations with Dental machines with fiber optics and drills, and a surgical suite with 2 operating tables. We have five BM-3 Anesthetic Monitors as well as portable Oxy9Vet units for compete monitoring of every anesthetized patient, and a full support staff, including four LVT’s. We offer a generous % based salary (averaging $90,000+ for first year of employment). Generous benefits package, no on-call. Clinical and surgical experience is highly rewarded, though we also welcome new graduates to apply for this position, as our experienced DVMs are available and willing to offer mentoring. We welcome you to visit to see for yourself what we have to offer. For more information please contact: Dr. Jeff Miller, Vets For Less Animal Clinic of Federal Way, 1115 S. 348th St, Suite D, Federal Way, WA 98003 http://www.vetsforless. com Home phone: (360) 273-7838, Fax: (360) 273-6764, email cymroo@msn.com. ACCES, a BluePearl Veterinary Partner, is seeking an Emergency Clinician with internship and/or equivalent experience to join our growing team. Our hospitals in Seattle and Renton work together to provide exceptional care with departments in critical care, emergency, internal medicine, surgery, oncology, cardiology, radiology, and dialysis. To learn more about our hospitals, please visit us at www. criticalcarevets.com. If you are interested in discussing the position further, please contact Alison Freeman at Alison. Freeman@BluePearlVet.com or 813.549.5965. We are a D/F/ W/P and an EOE. Your confidentiality will be respected. Part-time Associate Veterinarian wanted for a team oriented, progressive small animal practice in beautiful Olympia. Well-equipped hospital with in-house lab, digital x-ray and dental x-ray and ultrasound. Provide a good quality of life for your patients and yourself. Base pay with percentage of production. Please email resume to evegreenvet.oly@gmail.com. We’re recruiting a holistic and western veterinarian. Our five doctor practice in Lacey, WA is fully equipped with the latest diagnostic and therapeutic tools! We’re looking for an associate with a positive attitude and commitment quality care. Excellent benefits: CE/paid vacation/Med. Insurance/ Simple IRA/etc! Applicants should submit a resume and references to Tristin at t.strohmeyer22@gmail.com. Seeking friendly and confident veterinarian for a science-based practice in Bellevue. Affluent clientele. Excellent staff. Saturday responsibilities shared between two doctors. Email nathanwebster@msn.com. Feline-only practice: FT/PT DVM. Busy, well-established clinic looking for a cat person with strong communication skills, a sense of humor, and the ability to work well under pressure. Leave the barking, drooling, and wrestling behind. p.gawley@comcast.net. AAHA ER practice in North Puget Sound looking for confident and skilled veterinarian. We offer competitive salary base on production, generous benefits, and a great staff to work with. Contact Carrie Farmer at cfarmer@ diamondvet.com or (425) 252-1106. Wanted: FT motivated, energetic, veterinarian with great people skills to complete a five doctor team nestled in the evergreens of Kirkland, Washington, an eastside suburb of Seattle. Our privately owned hospital is progressive and well-equipped. Contact Doug Iverson at Evergreen Veterinary Hospital, (425) 821-9040 or dliverson@ myfrontiermail.com. AAHA ER practice in North Puget Sound looking for confident and skilled veterinarian. We offer competitive salary base on production, generous benefits, and a great staff to work with. Contact Carrie Farmer at cfarmer@ diamondvet.com or (425) 252-1106.


Find More Classified Ads Online at wsvma.org AAHA ER practice in North Puget Sound looking for confident and skilled veterinarian. We offer competitive salary base on production, generous benefits, and a great staff to work with. Contact Carrie Farmer at cfarmer@ diamondvet.com or (425) 252-1106. Wanted: FT motivated, energetic, veterinarian with great people skills to complete a five doctor team nestled in the evergreens of Kirkland, Washington, an eastside suburb of Seattle. Our privately owned hospital is progressive and well-equipped. Contact Doug Iverson at Evergreen Veterinary Hospital, (425) 821-9040 or dliverson@ myfrontiermail.com. Full-time or part-time veterinarian wanted for busy small animal hospital in Vancouver, WA. Must have good communication skills, be efficient in exam rooms and in routine surgeries. One-year plus experience recommended. WE offer competitive salary, signing bonus, and good benefits. Please email resume to companion@integraonline. com or contact Dr. Joseph Giffoni at Companion Pet Clinic – Cascade Park, (360) 254-8811.

DVM Wanted, Eastern Washington Associate wanted – Small Animal position in Okanogan-Omak region of Eastern Washington. High quality, lower volume practice. Long established, extremely stable clientele. Outdoor recreation capital of Washington. Any level of experience considered, premium for experience. Ownership potential. Compensation includes salary commensurate with abilities, comprehensive benefit package. Dr. Gary Lesamiz, (509) 322-4747, glesamiz@ yahoo.com. Our six doctor practice is looking for a full-time associate veterinarian to join our small animal practice in Wenatchee. Contact Jerry Winters at countrysidejnw@ nwi.net or call (509) 663-6542. Website: www. countrysideveterinary.net. Seeking FT mixed-animal DVM with excellent people skills for thriving four-doctor practice (est. 1982). Modern facility with six exam rooms, digital radiography, latest ultrasound units. Benefits include 401(k) plan with employer matching; medical, dental, vision insurance; credit for CE expenses; 2 weeks paid vacation; relocation assistance (if moving >50 miles). Full reimbursement for professional liability, license renewal, and AVMA dues. Come join our friendly team in the sunny Tri-Cities! Contact practice manager Henry James at support@pascovets.com. More info at www.pascovets.com . Come join our family! Grand Coulee Veterinary Clinic is seeking the right person to provide quality care to our small animal clients. We are an established, well-equipped, rural, mixed animal practice that puts an emphasis on client relationships and patient care. Our community offers a slower pace of life with ample access to recreational opportunities. We need a self-motivated, dedicated, enthusiastic individual to fill a FT position. While experience is preferred new grads are welcomed to apply. Interest in equine medicine/surgery would be a bonus but not required. Salary is commensurate with experience; we offer a CE allowance, SIMPLE retirement plan, licensure, as well as paid vacation. Please e-mail cover letter, CV and references to Dr. Marlene Poe at drpoe@grandcouleevet.com or mail to PO Box 138 Grand Coulee, WA 99133. FT SA Associate Veterinarian needed for a busy, longestablished, 2nd generation Spokane practice. Noncorporate, family atmosphere. Strong surgical & orthopedic case-load. Stable, loyal staff with little turnover. Needing an associate with 3+ years’ experience, confident with good diagnostic, procedural & surgical skills. Rotating schedule with full medical, professional & CE benefits. Vstreet80@ hotmail.com at Five Mile Pet Clinic.

Wanted: Full-time small animal veterinarian. No weekends or after-hours emergency calls. Friendly, small town atmosphere. Complete in-house lab and digital x-ray. Close to Yakima and Tri-Cities. New upcoming grads welcome. Send resume with references to zillahvet@gmail. com or fax to (509) 829-6520. FT Mixed Animal Veterinarian needed for an established 4-doctor practice. A minimum of four years’ experience required. Rotating schedule for Saturdays and no on-call at night. Call for a list of benefits. Please email resume to pswagger@pontivet.com.

DVM Wanted, Out-of-State Multi-doctor practice in the Central Valley of CA; progressive, small animal hospital that offers digital radiography, in-house ultrasounds, digital dental equipment, daily surgeries, canine rehabilitation unit including laser therapy and hydrotherapy, in-house laboratory; support staff to veterinarian ratio high; we have a well-established and loyal client base. Pro-Sal with generous base. Learn more www.montevistavet.com. Email resumes to sara@ montevistavet.com. Associate veterinarian wanted for busy 6-vet hospital in beautiful Southeast Alaska. Experience preferred but not required. Competitive salary/benefits. For more information visit us at www.seavets.com or phone Tracye at (907) 7897551. Full-time, team-playing veterinarian needed to join or well-established, AAHA small animal practice on the beautiful Central Oregon Coast. We have a wellequipped facility and a wonderful team and seek to add another motivated, forward-thinking individual. Excellent communications skills and a positive mental approach are vital. Excellent benefits package. www.grovevet.com. Email resume to grovevetclinic@gmail.com or contact Office Manager at (541) 265-2381.

Practice for Sale or Lease Oregon, Linn County – Willamette Valley. 2-story SA hospital w/RE on corner lot in town center. Each floor is 1,800sf. Perfect for solo doctor. Gross income ^9% through October 2014. OR2. 1.800.636.4740 psbroker.com info@ psbroker.com Six Figure Net: One DVM SA practice; 4000 sf. Business, inventory and real estate for $425,134.67. Contact Cashmere Veterinary Clinic, 227 Cottage Avenue, Cashmere, WA 98815 or mick@cashmerevet.com. WA-NEW LISTING- East of Seattle- 1+ DVM Feline only SA practice, Leasehold, $500,000 Rev. Contact Karl Salzsieder (360) 636-1228 or Karl@TPSGsales.com WA- NEW LISTING- North of Seattle- 2+DVM SA practice, leasehold, $1,100,000 Rev. Contact Karl Salzsieder (360) 636-1228 or Karl@TPSGsales.com WA – S. Puget Sound –1 DVM, great location w/RE on busy 4 lane. Contact Karl Salzsieder (360) 636-1228 or Karl@ TPSGsales.com WA –East of Seattle – Two Cat clinics each in busy shopping centers, high demographics. One Rev. 300k. Second one 700k. Contact Karl Salzsieder (360) 636-1228 or Karl@ TPSGsales.com WA – Great Income! Good practice S. of Seattle. Long term practice, on 4 ¼ day work week. Owner retiring. Nearly 400k rev. Contact Karl Salzsieder (360) 636-1228 or Karl@ TPSGsales.com

WA – UNDER CONTRACT-North of Seattle- Awesome 3,581 SF building for sale or lease, 1 DVM Practice. Needs jump start, financing available. Practice only, $50k sale price. Contact Karl Salzsieder (360) 636-1228 or Karl@TPSGsales. com AK -South East– 1 DVM SA practice, leasehold. High profit, 2014 30% rev increase and great recreation area. Contact Karl Salzsieder (360) 636-1228 or Karl@TPSGsales.com OR – OFFER MADE-East of Portland- SA, some mixed, high rec. area. Rev. Over 500k. Beautiful facility included w/ Practice. Contact Karl Salzsieder (360) 636-1228 or Karl@ TPSGsales.com OR - Two Practices near Portland–High net, SA high tech 2 vet $700k rev. One w/real estate one leasehold. For details, contact Karl Salzsieder (360) 636-1228 or Karl@TPSGsales. com OR- NEW LISTING- South Central- 2 DVM SA and Boarding Business with real estate, $800,000 Gross Rev. Contact Karl Salzsieder (360) 636-1228 or Karl@TPSGsales. com. OR Central- OFFER MADE- SA 1 DVM over 400k gross rev. Leasehold. Contact Karl Salzsieder (360) 636-1228 or Karl@TPSGsales.com ID – Eastern ID. Practice and RE w/ Residence in the practice. Room to grow, in beautiful ID. $375,000 total package. Contact Karl Salzsieder (360) 636-1228 or Karl@ TPSGsales.com ALASKA – Southern Region - CONSIDERING ALL OFFERS: Alaskan beauty, outdoor recreation. Highly profitable, 1 DVM, SA practice. Leasehold. Grossed $390k+ in 2013. Potential for $165k+ to buyer after debt pymts. Asking price $275,000/make offer. Simmons Northwest 208.664.3100 (LAK06) Eastern WA; SA Clinic; Owner Contract available on Sale/Lease; business, inventory, real estate; 30 min. to Spokane; great rural community and clients, great variety nearby recreation. Contact Ron at (509) 979-0111 or drkatepetvet@msn.com. Want to buy an established practice for FREE? Ideal opportunity for start-up. Take over 20-year practice for lease payment only. Excellent north Seattle location. Great freeway access. (206) 999-2909 or ahealingvet@comcast.net

Miscellaneous Practice Sales Brokerage or Practice Buyer Representation. Increase profitability and Practice Sales price with Management Consulting. Practice Valuation and Employment contracts, buy-sells, startups, litigation support, representation before license board. Contact Karl Salzsieder, DVM, JD, AVA, (360) 577-8115 or karl@salzsiederlaw.com.

Technician Wanted Part-time assistant wanted. Tasks include: Maintain hospital cleanliness, patient care, lifting, stocking inventory, client interactions, radiology, in-house lab tests, laundry, and surgical assistance. Email resume to ascs@animalsurgical. com. No phone calls please.

Relief Technician Available Vet Tech Services – Let our experienced LVT’s keep your hospital running at full capacity. Please call Virginia Jones, LVT at (425) 330-5234

WSAVT Career Center (360) 273-7838 or ludeluh@yahoo.com


ARE YOU READY? EMV CHARGEBACK LIABILITY SHIFT IS 10/01/2015! EMV chip with PIN or signature & PCI Certified • Accepts contact / contactless payments • NFC mobile wallets: Apple Pay, Google, Pay Pal WSVMA Member Partner • Discounted rates for members • Increase your income by accepting New Payment Types

Alliant, WSVMA’s Member Partner formerly called Bancard USA, can help you make the shift and keep costs down.

(253) 261-6800 mlee@alliantms.com

2015 Mar-Apr WA Veterinarian Magazine  
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