Are your training, process, and policy binders collecting dust?

BY JASON VOLNY, DRIVING SALES

To dealership managers,

For many years, the three-ring binder has done a good job of keeping our employees on the same page when it comes to our training needs, processes, and policies. However, this only works if the employees actually look at it. There are other challenges as well. If you have a change, you must print out new versions of it and make sure everyone's folder is up to date. If not, you don't really know what version of the process everyone is training on. This makes it difficult to pivot, make changes, and execute new plans. By now, we are too far into the "Internet of things" to keep using these archaic measures to keep our people and organizations aligned. A good employee management system should allow you: • Build a digital library of your organization's training, processes, and policies. • Make changes as needed and update every user automatically. • Every user should have access to the content and should not have to search for it on someone else's computer or binder. • Assign your curriculum to Career

Pathing, Scorecards, and New

Hire orientation, thus improving utilization. • House 3rd party training curriculum, including vendors. • Have a search function with filters to help you choose the right training for the right moment. • Provide reporting on utilization. • Be interactive with the user and provide a feedback loop with the manager. • and more.

The purpose of a manager is not to just manage sales, service, or parts processes. It's to help their people develop and grow. The three-ring binder has served its purpose. It's time you take it to the next level.