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integrated working

This leaflet has information about health services and some of the other related services which are on offer in Haverhill. It has been produced by the NHS West Suffolk Clinical Commissioning Group, which has been set up to plan and buy healthcare for 234,000 people, in West Suffolk. Thanks to all the people who have contributed to this document. All possible efforts have been made to make this information accurate at the time of going to press. If there is anything that is incorrect, please call 01284 774794.



Health Services in Haverhill

In this leaflet, you can find information about HHC


Haverhill Health Centre


Community pharmacies


GP surgeries in Haverhill


The NHS 111 number – for calls which don’t need an emergency 999 response


What to do out of hours


Mental health services






Healthy living - Quit smoking - Adult weight loss - Child weight loss - Health improvement programme - Health walks

21 21 21 21 22 22



Health Services in Haverhill


Haverhill Health Centre A major refurbishment of Haverhill Health Centre was completed in March 2013. Lots of improvements were made to the centre to benefit patients, including: • the physiotherapy department has increased in size and a new, dedicated waiting area created for patients. The service has also been moved to the ground floor to make it easier for people to access • clinical rooms have been updated and, where possible, extended. New sinks and taps which meet the highest infection prevention standards have also been installed • a new reception area has been created, along with a discreet breastfeeding area in the main waiting room • district nursing teams have all moved to the first floor of the building rather than having some based in GP surgeries and some in the health centre • a bespoke and discreet mental health area has been created with a waiting area for patients • new carpets, doors, lighting, heating, electrical and security systems have been installed and the building redecorated • the out of hours service (OOH) has moved into the main reception area to make it easier for patients to access. This OOH base opens according to need and therefore does not have set opening times • the podiatry rooms have been upgraded and the speech and language therapy rooms extended.


Health Services in Haverhill

Services run from Haverhill Health Centre Service Hearing aid clinic Day of week Wednesday Times 10.30am-12.30pm Provider Suffolk Hearing Support Service

This clinic gives people the chance to have their NHS hearing aids re-tubed and maintained, collect new hearing aid batteries and discuss all hearing and hearing aid issues.

drop in

Service Lymphedema clinic Day of week Wednesday Times 9am-3pm Provider Partners in Practice Suffolk GP referral

Service Heart failure clinic Day of week Wednesday (once a month) Times 9am-3pm Provider Suffolk Community Healthcare GP referral

Service Dental services Day of week Tuesday (once a month) Times 8.30am-5pm Provider Community Dental Services self refer

At this clinic, patients with lymphedema, which is an abnormal build up of fluid that causes swelling, most often in the arms or legs, will have their condition assessed and an individual treatment plan will be drawn up. The heart failure clinic works with patients to improve their quality of life by helping them manage the symptoms of heart failure. The clinic will help educate patients about their condition and the improvements they could gain through diet, exercise and medication. This specialist clinic offers community dental services to a variety of patients, including people with learning disabilities or complex medical conditions, people who use mental health services, the homeless or those with physical and sensory impairments. Health Services in Haverhill


Service Paediatric physio Day of week Thursday Times All day Provider Suffolk Community Healthcare Hospital or GP referral

Service Orthoptist clinic Day of week Thursday (once a month) Times 9am-1pm Provider West Suffolk Hospital GP referrals

Service Continence clinic Day of week Tuesday and Thursday ad-hoc Times 9am-3pm Provider Suffolk Community Healthcare

Children aged up to 18 can be referred to this clinic for rehabilitation from a team of specialist paediatric physiotherapists who are experienced in assessing and treating children to help them fulfill their potential. This clinic sees both children and adults with a variety of eye problems, including eye alignment and eye movement (strabismus), lazy eye (amblyopia), double vision (diplopia) and how the eyes work together (binocular vision). Patients are referred to the clinic by their GP, health visitor or school nurse. This clinic helps promote healthy bladders and bowels, provides care and advice for people with bladder and bowel problems and improves people’s quality of life while promoting dignity and independence.

self refer

Service Alcohol clinic Day of week Friday Times All day Provider Norfolk and Suffolk NHS Foundation Trust GP referrals


Health Services in Haverhill

This service helps people with alcohol problems to begin to address their issues. Specialist healthcare staff will assess the problem, provide short term treatment and help the individual to access other support services. The team work closely with GPs and other health providers.

Service Multiple sclerosis clinic Day of week Friday (once a month) Times 9am-1pm Provider Suffolk Community Healthcare

This clinic offers a wide range of expert specialist advice regarding multiple sclerosis (MS) management along with support and advice to meet each patient’s individual needs.

GP referral

Service Rheumatology clinic Day of week Third Monday of month Times 9am-1pm Provider West Suffolk Hospital

This specialist clinic offers help for patients with clinical problems involving joints, soft tissues, autoimmune diseases, vasculitis and connective tissue.

GP or hospital referral

Service Podiatry Day of week Mon-Thurs Times 9am-3pm Provider Suffolk Community Healthcare GP referral

Service Speech therapy Day of week Every day Times All day Provider Suffolk Community Healthcare GP referral

Patients can receive assessment and treatment of foot problems at this clinic, which places an emphasis on prevention and self management. You can refer yourself to this service using a form that is available from the Health Centre. The speech therapy clinic assesses and treats speech, language and communication problems in people of all ages to help them to communicate to the best of their ability. Health visitors, GPs or school nurses can refer patients to the clinic. Health Services in Haverhill


Service Mental health clinics Day of week Every day Times All day Provider Norfolk and Suffolk NHS Foundation Trust

This clinic gives people with mental health issues the chance to get important support and treatment within the community, rather than having to go to hospital.

GP referral

Service Sexual health clinic Day of week Monday Times 9am-1pm Provider Cambridge Community Services NHS Trust self refer

Service Dietetic clinic Day of week Tuesday and Thursday ad-hoc Times 9am-3pm Provider West Suffolk Hospital

This clinic provides confidential help with sexual health issues, including screening for sexually transmitted infections, contraception, pregnancy testing, as well as information, advice and counselling. You can refer yourself to this service. This clinic offers support and advice to patients who are overweight, concerned about their diet or are worried they may be lacking certain nutrients.

GP referral

Service AAA screening Day of week Tuesday (once a month) Times All day Provider Addenbrooke's Hospital Called via Addenbrooke’s


Health Services in Haverhill

At this clinic, men aged 65 and over are screened for abnormal aortic aneurysm (AAA). The ultrasound scan, which takes around 10 minutes, is given as part of an NHS screening programme which aims to reduce deaths from AAA by up to 50%. Men will be invited for screening during the year they turn 65.

Service Physiotherapy Day of week Every day Times All day Provider Allied Health Professionals

At this clinic, patients can receive an accurate diagnosis and effective treatment for a range of physical conditions from experienced physiotherapists.

GP referral

Service Antenatal clinic Day of week Every day Times All day Provider West Suffolk Hospital self refer

Service New born hearing tests Day of week Wednesday once a fortnight Times 9am-3pm Provider West Suffolk Hospital via midwife

The West Suffolk and Addenbrooke’s community midwives, who are based at the Haverhill Health Centre, are responsible for arranging antenatal care for mums-to-be after they have been referred by their doctor. The midwives will also look after the mother and her baby for the first fortnight after the baby has been delivered. Call 01440 766027 for more information. This clinic uses two quick and simple tests to check the hearing of newborn babies within the first two weeks of their lives. The tests, called the otoacoustic emissions test (OAE) and the automated auditory brainstem response test (AABR) are both painless for the baby and will show whether there is a need for further investigation.

Service Dermatology clinic This clinic provides a comprehensive service for adults and children with Day of week Tuesday skin problems. Times 9am-1pm Provider West Suffolk Hospital GP or hospital referral Health Services in Haverhill


Community pharmacies Pharmacists are experts on medicines and are able to offer advice about minor ailments, such as coughs, colds, cold sores and general aches and pains. A range of other services are also available at pharmacies, including “stop smoking” advice and treatment, chlamydia testing and treatment, flu vaccinations, and asthma checks.

GP surgeries in Haverhill Meet the team General Practice is developing and changing all the time and staff are regularly updating and acquiring new skills. Here you will find more information on who’s who and when they can treat you. Receptionists – are trained to help you choose the right appointment with the right health expert. Sharing the reason why you need to come to the surgery will help them find the right appointment for you. Phlebotomists – run the blood clinics, which usually take place each morning before the blood is collected by courier and taken to the hospital lab. Please bring any forms with you and remember to fast if necessary.


Health Services in Haverhill

Health care assistants – support the practice nurses by carrying out blood pressure checks, NHS health checks, ECGs, hearing tests, basic dressings and taking new patient details. They can also take blood and test urine. Practice nurses – provide a range of services such as complex dressings, annual health checks, ear syringing, vaccinations (including baby vaccinations) and travel advice. They can also advise on contraception, stopping smoking and managing long term chronic conditions. Nurse practitioners – run minor illness clinics and are often a good alternative to seeing the doctor. Nurse practitioners can prescribe medication and can therefore see patients with a variety of minor illnesses including ear ache, stomach pain, urinary infections, chest infections, sore throats and sexual health problems. They can also provide emergency contraception. Minor injuries - GPs provide a full range of minor injury services during office hours. This includes injections, cauterisation, aspiration, removal of foreign bodies, joint/muscle sprains, cuts/bruises, minor head injuries, and eye injuries. NHS 111 – this number will give you advice on where to go for your healthcare needs when an emergency 999 call is not necessary. You will be assessed, given advice and directed straight away to the local service that will help you best. That could be a dentist, out of hours GP, community nurse or A&E.

Health Services in Haverhill


The Christmas Maltings and Clements Practice Telephone: Website:

01440 269366

Opening hours:

Christmas Maltings Surgery - 8am - 6.30pm, Monday to Friday. Clements Surgery - 8am - 6.30pm, Monday to Friday. Extended Hours: Clements Maltings - Saturday 9am to midday, must be booked in advance. Clements Surgery - Thursday evenings 6.30pm - 8pm, must be booked in advance.

The surgery has an emergency doctor available every day between 8am and 6.30pm to deal with urgent medical enquiries by telephone. Hospital clinics at Clements Christmas Maltings Surgery: Every Tuesday - rheumatology clinic (Cambridge University Hospital Foundation Trust) at Clements Surgery. Every Tuesday – oncology outreach for chemotherapy and infusions for rheumatology (Cambridge University Hospital Foundation Trust), at Clements Surgery. First Monday of the month - neurology clinic (Cambridge University Hospital Foundation Trust), at Christmas Maltings Surgery.


Health Services in Haverhill

Christmas Maltings Surgery Dr Selby and Partners Camps Road, Haverhill, Suffolk, CB9 8HF Telephone: Website:

01440 702010 and 01440 703667

Opening hours:

8am - 6.30pm, Monday - Friday Saturday 9am - 11.30am (please book in advance). Extended appointments: Before 8am and after 6.30pm Monday - Friday. Nurse surgeries: 8.30am - 12.30pm and 2pm - 5pm, Monday - Friday. Live Well on a Monday afternoon. Stourview Medical Centre Crown Passage, High Street, Haverhill, Suffolk, CB9 8AG

Telephone: Website:

01440 761177

Opening hours:

8am - 6.30pm, Monday - Friday Extended appointments: 7am – 8am and 6.30pm – 7.30pm, Mondays 8.30am - 12noon and 2pm - 6pm

Consultation times:

Health Services in Haverhill


What to do out of hours If you urgently need to speak to or see a doctor or nurse, call your surgery, even if it is closed. An answer phone will give you options of what to do or will redirect you. What can you expect? Your details will be taken and you will be asked a series of questions so an initial assessment of how serious your problem is can be made. You will then either be: • redirected to 999 immediately • offered a call back by a doctor or nurse within 20 minutes if the problem is classified as “urgent”. You will be offered a call back within 60 minutes if your problem is classified as “routine”.

You will then be offered an appointment within one hour (emergency), two hours (urgent) or four hours (routine), depending on the doctor or nurse’s assessment of your illness.


Health Services in Haverhill

Suffolk Wellbeing Service If you are registered with a GP practice in Suffolk you can access the Suffolk Wellbeing Service as follows:

Option 1: PHONE US Call 0300 123 1781 (Lines open 9am - 4:30pm Mondays to Fridays excluding Bank Holidays) - calls are charged at local rate from mobile and landlines. Option 2: SELF REFER BY POST Copy, print and complete the self-referral form found at the website and send to: Suffolk Wellbeing Service, Mariner House, 43 Handford Road, Ipswich, IP1 2DG Fax - 01473 296120 Option 3: SELF REFER ONLINE Complete the self-referral form and submit it.

Once your referral has been received, someone from the team will contact you and talk through the options available to you.

Health Services in Haverhill


Dentists In Suffolk, there are local standards in place to make sure everyone can access good dental care. They are: • patients should not have to travel more than 12 miles in rural areas and five miles in towns or have to wait longer than six weeks for a routine dentist appointment • urgent treatment should be available within 36 hours and a 20 mile radius. Dentists accepting NHS patients within Haverhill area are: West End Manse 9 Withersfield Road, Haverhill, Suffolk CB9 9LA Telephone: 01440 702070 Henderson House Dental Practice 3 Wratting Road, Haverhill, Suffolk CB9 0DA Telephone: 01440 702527 Accepting NHS orthodontic practice Haverhill Dental Centre 35 Queen Street, Haverhill, Suffolk CB9 9DZ Telephone: 01440 714268

Anyone who needs urgent dental attention when their usual dentist is closed should call the out of hours dental service on 0300 130 3065. 16

Health Services in Haverhill

Costs There are different levels of NHS charges for dental treatment, which are set out below. Many dentists also run dental payment plans to spread the cost of the dental care. Some people do not have to pay and treatment is free, for example, if the patient is under 18. For further information visit Band 1 course of treatment = £17.50 This covers an examination, diagnosis (eg x-rays), advice on how to prevent future problems, a scale and polish if needed and application of fluoride varnish or fissure sealants. If the patient requires urgent care, regardless of how many appointments the care takes to complete, they only need to pay one band 1 charge. Band 2 course of treatment = £48 This includes everything listed in band 1 above, along with any further treatment, such as fillings, root canal work or removal of one or more teeth. Band 3 course of treatment = £209 This covers everything listed in bands 1 and 2 above, plus crowns, dentures or bridges.

Health Services in Haverhill


Opticians Patients qualify for a free NHS-funded sight test if they: • are aged under 16 • are 16, 17 or 18 and are in full-time education • are aged 60 or over • are registered as partially sighted (sight impaired) or blind (severely sight impaired) • have been diagnosed with diabetes or glaucoma • are 40 or over, and their mother, father, brother, sister, son or daughter has been diagnosed with glaucoma • have been advised by an ophthalmologist (eye doctor) that they are at risk of glaucoma • are eligible for an NHS complex lens voucher - the optometrist (optician) can advise the patient about their entitlement. Patients are also entitled to a free NHS sight test if they receive a range of benefits, including income support, income-based Jobseeker’s Allowance or pension credit or are named on a valid NHS tax credit exemption certificate or a HC2 or HC3 certificate. Domiciliary sight test Some people are entitled to an NHS-funded mobile sight test (also known as a domiciliary sight test), in their own home, at a residential or care home or at a day centre. If a patient qualifies for a free NHS sight test, they may be entitled to mobile services if are unable to: • leave home unaccompanied because of physical or mental illness or disability or has difficulty communicating their health needs without help. 18

Health Services in Haverhill

Jolly Giraffe All children can get free NHS sight tests before starting school, which can help diagnose conditions such as squints and reduced vision. Children can continue to get free tests until the age of 16. Look out for a Jolly Giraffe poster in your optometrist’s window, pop in and get an appointment for your child.

Children’s centres Cartwheels provide a variety of services for families with children aged 0-5 years old. Cost Children's centre services are free; however there may be a small cost towards some activities for equipment, food or drink. Venue details Cartwheels Children's Centre - Haverhill Norton Road, Haverhill, Suffolk, CB9 8LU Opening times Open Monday to Friday 9am - 5pm. Main contact details Charlotte Tilbrook: Manager Email: Phone: 01440 760500 Or Suffolk Families Information Service on 0845 60 800 33 Health Services in Haverhill


On Track Children’s Centre offers a wide range of groups for families to enjoy together. Cost Children's centre services are free; however there may be a small cost towards some activities for equipment, food or drink. Address On Track Children's Centre - Haverhill Strasbourg Square Haverhill Suffolk CB9 0HR Main contact details Mandy Wilson Children's Centre Coordinator Email: Phone: 01440 760924 Or Suffolk Families Information Service on 0845 60 800 33


Health Services in Haverhill

Healthy living Live Well Suffolk helps anyone who wants to kick unhealthy habits and start leading a healthier life. They give friendly, practical advice, encouragement and support that will bring about lasting changes to people’s future and happiness. Quit smoking Trained advisors will support people through the hardest part of quitting with tips, advice and nicotine products or other medication on prescription. They also run a specialist clinic for pregnant women. You can access the free service through your GP or by calling 01473 22 92 92 Adult weight loss Called Fit-Fans, this 12-week programme promotes healthy eating and an increase in physical activity to help people lose weight. Advisors are fully trained and can give you lots of ideas and inspiration to help you find the methods which suit you. The free service is available by talking to your GP or calling 01473 22 92 92. Child weight loss Live Well’s specialist child advisors have lots of experience in working with children and can give you lots of tips and practical help to break bad habits. A variety of free programmes are available, including one-to-ones and group sessions, such as “Alive n Kicking”, which is aimed at

Health Services in Haverhill


anyone aged two to 18 years and includes nutrition advice for all the family and fun sociable activities for the children. To access the service, talk to your GP or call 01473 22 92 92 Health improvement programme Community health coaches help people develop personal health plans and provide follow up support on practical lifestyle improvements which will have a positive impact on health. The service is specially tailored to the needs of the individual but can include: • advice on healthy eating, quitting smoking, doing more exercise and improving confidence. As well as providing one-to-one support, the coaches also offer a range of free group activities to give everyone the chance to take practical steps towards a healthier lifestyle in a supportive environment. This includes cook and eat classes, breathing and relaxation sessions and light aerobics. Health walks “Stepping out in Suffolkâ€? is a programme of free health walks which are open to everyone but ideal for those recovering from illness or who need to improve their exercise levels. Walks last up to 90 minutes and are informal and sociable.


Health Services in Haverhill

Haverhill Leisure Centre Inspire 4 LIFE Exercise on Referral scheme Personalised programmes for those whose doctor feels they would benefit from a more active lifestyle. Contact Mandy Felton Fitness Manager - Abbeycroft Leisure

Active St Eds The “Active St Eds” campaign was launched in June 2012 to inspire people to increase their physical activity to improve their quality of life. It encourages people to register for a free leisure card and start collecting active points at Haverhill Leisure Centre, run by Abbeycroft, which can be exchanged for money off vouchers with high street retailers. For more information, visit: Haverhill’s voluntary and community sector offers a wide range of services and support to help people stay healthy. For more information, contact Community Action Suffolk on 01473 345400 or at

Health Services in Haverhill


Haverhill transport Bus services to Bury St Edmunds and Cambridge from Haverhill

Buses from Haverhill to Bury St Edmunds to Haverhill There are currently 11 buses that go from Haverhill to Bury St Edmunds (return) daily Monday - Friday and 8 buses run on a Saturday. There is no Sunday service. 24

Health Services in Haverhill

Buses from Haverhill to Cambridge to Haverhill There are currently 33 buses that go from Haverhill to Cambridge (return) daily Monday - Saturday. There are 13 buses that run on a Sunday

Norfolk Cambridgeshire

Bury St Edmunds Cambridge Haverhill


Patient transport Non emergency patient transport services is a free service available to some people. Call 0845 8500774 to see if you qualify. The service is available from 8am to 6.30pm on weekdays and 8am to 12noon on Saturdays. Opening hours: • If patients experience any problems they can get assistance and advice by contacting the Patient Advice and Liaison Service on 0800 389 6819 Health Services in Haverhill


Travel vouchers You can apply for travel vouchers if you are eligible for a bus pass and live in a remote area, or cannot benefit from free bus travel because of a disability. Travel vouchers can be used to help pay for most community transport, taxis or private hire vehicles. The value of these vouchers is ÂŁ100 per year and you can apply by ringing 0845 600 0659. Please note: you cannot hold both travel vouchers and a free travel bus pass. You would need to choose between your bus pass, or vouchers. Patients on pension guarantee credit can claim necessary travel costs to receive NHS treatment whilst under the care of a consultant, or, in some cases, following a referral for tests by a GP or dentist. If patients are not on pension guarantee credit but their income is low and their savings are less than ÂŁ16,000, they can apply for help with travel costs to hospital under the NHS low income scheme. Call 0845 8501166 for an application form. Community transport Three Counties Transport (3CT) operates a community transport service in Haverhill and the surrounding villages in Suffolk, South Cambridgeshire and Essex. 3CT has 5 wheelchair accessible minibuses, as well as a wheelchair accessible car service and a community car service. These services are available to people who either do not have their own transport, or cannot access public transport. 3CT can transport people to medical appointments. 3CT also operates a dial-a-ride service to transport people for appointments or shopping.


Health Services in Haverhill

All services are provided by volunteer drivers and passenger assistants. Call 01440 712028 or email Suffolk Links is a Demand Responsive Transport service which provides connections to bus and train links in rural areas. It serves an area that covers the villages between Haverhill, Bury St Edmunds and Newmarket. If you wish to travel in these areas and are not able to access a bus service directly, the service will pick you up from a convenient point. To book a journey, call 01638 664 304 up to a week before you wish to travel.

Patients can download more information and timetables about community transport services on Suffolk County Council’s website Alternatively, call Suffolk Community Transport on 01473 353006 or email

Health Services in Haverhill


NHS West Suffolk Clinical Commissioning Group St Andrews Castle 33 St Andrews Street South Bury St Edmunds Suffolk IP33 3PH 01284 774 794

English If you would like any part of this document in another format – such as EasyRead, large print, Braille, Audio – and / or translated into another language, please contact us on 01473 770014.

© 2013 NHS WSCCG. GFX:3082

Services in haverhill a5 leaflet  

This leaflet has information about health services and some of the other related services which are on offer in Haverhill, Suffolk.

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