Page 1

Bienvenue Willkommen

WELCOME

Welkom Tervetuloa

Boa vinda

Benvenuti

Välkommen

Velkommen

Kαλοs Ηλθατε

Wëllkomm Bienvenidos

to ESA-ESTEC Introduction Programme for Newcomers


Page 1.

Overview of ESA

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2.

Staff Administration Service

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3.

Training @ ESTEC

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4.

Recruitment, Relocation & HR Advisors

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5.

Your Health

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6.

Registering with the Dutch Authorities

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7.

ESTEC Staff Association Committee (ESTEC SAC)

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8.

ESTEC Facilities & Services

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ESTEC Human Resources Division

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1.

Overview of ESA

What is ESA? The European Space Agency is Europe’s gateway to space. Its mission is to shape the development of Europe’s space capability and ensure that investment in space continues to deliver benefits to the citizens of Europe. ESA has 18 Member States. By coordinating the financial and intellectual resources of its members, it can undertake programmes and activities far beyond the scope of any single European country. What does ESA do? ESA’s job is to draw up the European space programme and carry it through. The Agency’s projects are designed to find out more about the Earth, its immediate space environment, the solar system and the Universe, as well as to develop satellite-based technologies and services, and to promote European industries. ESA also works closely with space organisations outside Europe. Who belongs to ESA? ESA’s 18 Member States are Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, the Netherlands, Norway, Portugal, Spain, Sweden, Switzerland and the United Kingdom. Canada, Hungary, Romania, Poland, Estonia and Slovenia also participate in some projects under cooperation agreements. As can be seen from this list, not all member countries of the European Union are members of ESA and not all ESA Member States are members of the EU. ESA is an entirely independent organisation although it maintains close ties with the EU through an ESA/EC Framework Agreement. The two organisations share a joint European strategy for space and together are developing a European space policy. Where is ESA located? ESA's headquarters are in Paris, France which is where policies and programmes are decided upon. ESA also has centres in a number of European countries, each of which has different responsibilities.     

ESOC, the European Space Operations Centre located in Darmstadt, Germany is responsible for controlling ESA satellites in orbit ESRIN, the ESA Centre for Earth Observation located in Frascati, near Rome, Italy is responsible for collecting, storing and distributing Earth Observation satellite data to ESA's partners, it is also the Agency's information technology centre ESTEC, the European Space Research and Technology Centre located in Noordwijk, the Netherlands is the design hub for most ESA spacecraft and technology development EAC, the European Astronauts Centre located in Cologne, Germany is where European astronauts are trained for future missions ESAC, the European Space Astronomy Centre located in Villafranca del Castillo, close to Madrid in Spain, hosts the science operation centres for all ESA astronomy and planetary missions together with their science archives

ESTEC Human Resources Division

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ESA also has a number of ground stations, offices and outposts worldwide. These include France (Toulouse, Les Mureaux, Evry and Cannes), Germany (Cologne and Munich), Spain (Villafranca), Belgium (Brussels and Redu), United States (Washington, Houston, Greenbelt, Baltimore and Pasadena), Switzerland (Geneva), Sweden (Kiruna), Russia (Moscow), and Europe’s launch site in Kourou, French Guiana. In many of these locations, however, ESA has only a very limited presence. How many people work for ESA? ESA employs approximately 2000 staff members. These highly qualified people come from all the member States and include scientists, engineers, information technology specialists and administrative personnel. The vast majority of them are located at ESA’s four main establishment in Paris, France, in ESTEC, in ESOC, and in ESRIN. The remaining staff are located in the other centres. Where do ESA’s funds come from? ESA’s mandatory activities (space science programmes and the general budget) are funded by a financial contribution from all the Agency’s Member States, calculated in accordance with each country’s gross national product. In addition, ESA conducts a number of optional programmes. Each Member State decides in which optional programme they wish to participate and the amount they wish to contribute. How big is ESA’s budget? ESA's yearly budget amount approximately to 3 billion Euros (3 600 million in 2009). The agency operates on the basis of geographical return, i.e. it invests in each Member State, through industrial contracts for space programmes, an amount more or less equivalent to each country’s contribution. How much does each European spend on ESA? European per capita investment in space is very little. On average, every citizen of an ESA Member State pays, in taxes for expenditure on space, about the same as the price of a cinema ticket. In the United States, investment in civilian space activities is almost four times as much. How does ESA operate? The ESA Council is the Agency's governing body and provides the basic policy guidelines within which the Agency develops the European space programme. Each Member State is represented on the Council and has one vote, regardless of its size or financial contribution. The Agency is headed by a Director General (DG) who is elected by the Council every four years. Each individual research sector has its own Directorate and reports directly to the Director General. The present Director General of ESA is Jean-Jacques Dordain. At ESA the 2 official languages are English and French. You will hear virtually every European language spoken at ESTEC yet English is the working language.

ESTEC Human Resources Division

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Sources of ESA info ESA Intranet http://intranet.sso.esa.int/esiIntranet/ESTEC.html When you receive your computer and Lotus Notes account this will be set as your homepage and will give you access to a wide range of ESA and ESTEC-specific information, including: Human Resources Intranet - HR On-Line http://intranet.sso.esa.int/esiHR/index.html The HR department has an intranet site with a wealth of information related to all HR related matters. These include Working Conditions (including understanding your payslip), Recruitment & Selection, Learning & Development, Social Security & Health Care, Living Abroad, and a list of contacts within the Human Resources Department. An electronic version of the Staff Regulations, Rules and Instructions can also be found here. You can obtain your Human Space password through the above link. ADMINs As with all law, ADMINs are mandatory and are to be applied on a permanent basis by all ESA staff. Each staff member is expected to know and apply the ADMINs within their area of responsibility. They are instructions issued by the Director General, as the chief executive officer of the Agency, and are addressed to all ESA staff, who are subject to his authority. ADMINs cover all aspects of the Agency’s internal functioning and are grouped in series to make them easier to consult. Charter of Values The Charter of Values establishes a framework which, even though it does not have the force of law, is morally binding. It seeks to promote the standards of conduct expected from ESA as an international organisation and from ESA staff in their internal and external relations. The Charter aims to strengthen the bonds of trust that exist between staff members, the Agency, Member state delegations and external partners. Life @ ESA Currently ESA has initiated a project whose main objective is to foster a corporate culture reflecting ESA values. This will be pursued alongside with other aims such as: 

Improving the quality of working life at ESA;



Fostering, agreeing to and sharing a working culture that includes a common understanding of ESA behavioural standards;



Spreading awareness that quality of working life is strongly related to our behaviour and interpersonal relationships.

The main action lines identified by the project group are: improving people management skills, selecting and assessing people managers, conflict prevention and conflict solving, production of an ESA behavioural guide, increasing cross-cultural awareness, reviewing working time schemes, assessing workload and related stress issues and reviewing contractors’ working conditions.

ESTEC Human Resources Division

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2.

Staff Administration Service

Payroll and associated allowances Our main task in Staff Administration is to ensure that you are paid your salary and receive your entitled allowances. Allowances depend on your personal situation so will not be covered in detail here. If you have any questions, we will be pleased to discuss with you in person. There are two crucial items related to your taking up duty at ESA:

1. Obtaining your staff number and 2. Your bank account Your Staff Number Your staff number is the “key” to accessing various services within ESA. This number will be provided by a member of the Staff Administration Service. We ask that you only come in the afternoon on your first day. This allows us the time necessary to process your file. Please contact the relevant HR representative listed below that is dedicated to the Directorate to which you belong. The same person will be your contact point for any future queries you will have about salary and allowances while working in ESTEC.

 Mr. Stijn Vandersmissen, Head Staff Administration Service ext. 56656, room Ah104     

Ms. Patricia Follut (D/HSO, D/NAV) ext. 53306, room Ah103 Ms. Bogna Mostowska (D/PFL, D/HFI, D/PPC) ext. 58396, room Ah106 Ms. Erika Catarzi (D/TEC) ext. 55059, room Ah114 Mr. Robin Vanrusselt (D/EOP, D/SRE) ext. 55358, room Ah106 Ms. Stephanie Rugeri (D/TIA) ext. 53307, room Ah101 Alternative extension

ext. 56438

For leave management issues (Flexitime, Home, Special leave, Part-Time, Teleworking ) 

Ms. Stéphanie Rugeri (All Directorates)

ext. 53307, room Ah101

Your Bank Account Your salary is paid on the 15th of each month for the full month. We close input to the payroll in the first week of the month so it is therefore crucial that you provide us with your bank account number before the payroll is closed. If you have not yet opened a Dutch bank account, please go to the bank of your choice and start the process as it can take a couple of working days before the account becomes operational. ESTEC Badges & Car Pass Once you have your staff number you need to contact the Site Safety and Security Office to arrange for a photograph for the issuing of your electronic ESTEC badge & car pass. You need your badge to enter the site at the security gate and are required to wear it at all times while on site. Spot checks are carried out regularly by security staff to enforce this. To make an appointment please contact: 

Ms. Jeanine Marbus or Ms. Thea van Roon

ext. 53533, room Ae011

ESTEC Human Resources Division

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Flexi Leave Your arrival and departure from the ESTEC site are recorded electronically in the flexi system using your staff badge. You get credit for the hours worked over the required 8 hours per day and you get a debit for hours worked under the required 8 hours. You must be present at work during the so-called “core hours”: 09:30 to 11:30 and 14:00 to 16:00, unless of course you have a recorded absence for that day. For the first few days until you have received your electronic badge, we advice you to make note of the hours you enter and leave the site, in order to manually enter this in the flexi system retroactively. You will find the rules governing the variable working hours system in your information package. We advise that you read it carefully and contact your Staff Administration Representative for any further queries you may have. Annual Leave We also take care of the management of your leave entitlement - together with your secretary. You are entitled to 2.5 days leave per month. Requests for leave must be approved via your hierarchy and your secretary will enter it in the HRMS leave management system. In principle, new staff are not entitled to take any annual leave for the first three months in post. Should an emergency arise for which leave must be taken, you should obtain agreement from your hierarchy and contact your HR representative as the secretary will NOT be able to enter your leave at that point. ESA Medical Insurance Shortly after registering as a staff member, you will receive your ESA Social Security membership card which represents proof of membership of the social security scheme. All costs incurred for medical expenses should first be paid by you and will be reimbursed once you submit your claim with all receipts. Please refer to Rule 22.1 of your Staff Regulations, Rules & Instructions for information regarding social security cover, rates and ceilings. For direct charging of in-patient treatment please contact our claims administrator: 

Van Breda - Tel: 0800-0220-773

Medical claim forms are available via the Human Space website (see Contacts & Links). Claims can be left in a sealed envelope in the Van Breda letterbox situated either to the left of the main reception desk or in the Erasmus building. Alternatively they can be sent to: J Van Breda & Co International, PB15, B-2018 Antwerpen 19 http://www.int.vanbreda.com/vbi/public/en

ESA Social Security / Dutch Health Care Insurance Act Every staff member of the Agency shall be a member of the ESA Social Security Scheme and are automatically exempt from the complete Dutch National Insurance Scheme and therefore also from the Dutch Health Care Insurance Act. This does not however apply to other entitled persons (spouses and children) under the ESA social security scheme, as they are in the Dutch National Insurance Scheme.

ESTEC Human Resources Division

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The Dutch Health Care Act affects everyone living in the Netherlands and stipulates that anyone entitled to AWBZ (see below), which is part of the overall Dutch Scheme*, is obliged to have Dutch Medical Insurance, called "Zorgverzekering". However, The Royal Decree rules, that non-working family members of international staff already covered by a medical insurance scheme of an international organisation (such as ESA), can opt to be exempt from the entire Dutch National Insurance Scheme. If one does that, the obligation to Zorgverzekering also disappears. This choice to opt out is irrevocable unless the non-insured person’s situation changes (example: starts having an income). If one does not use this option and does not request to be taken out of the Dutch National Insurance Scheme, one is obliged to take out a Zorgverzekering. *The Dutch National Insurance Scheme referred to in this context already consists of:

   

AOW ANW AWBZ AKW

 ZVW

= Algemene Ouderdomswet (national old age pension scheme) = Algemene Nabestaandenwet (widows and orphans scheme) = Algemene Wet Bijzondere Ziektekosten (exceptional health care scheme) = Algemene Kinderbijslag Wet (Benefit per Child, for which the right exists but no payment is normally made because the ESA Child allowance is either equivalent or higher than the Dutch allowance per child would be). = Zorgverzekeringswet (The National Medical Cover System, called "Zorgverzekering")

Please note that the Zorgverzekering, taken out with any company, is free of charge for children younger than the age of 18. It is therefore advisable that staff members do not opt out their children younger than 18 of the overall Dutch National Insurance Scheme, but register them with a “Zorgverzekeraar” (medical insurance company).** The 2006 Dutch Health Care Insurance Act also stipulates that anyone who works and/or has an income and resides in the Netherlands is obliged to take out a Dutch Medical insurance (Zorgverzekering), irrespective of the amount of income derived from that work/benefit. This means therefore, that if your spouse (and/or your dependent child) works and/or has an income, s/he is by Dutch law obliged to take out a Zorgverzekering, even if s/he is entitled to primary cover by ESA under the ESA rules. 

Regarding dependent children (under 18) registered under the Dutch Medical insurance, the ESA Social Security becomes complementary. Reimbursement under the ESA medical cover will in this case be 95% of the difference between the total costs and the costs reimbursed by the primary scheme. Medical treatment outside the Netherlands which does not fall under the Zorgverzekering will be fully covered under the ESA insurance (within the ESA limits).



For dependent children (18 and older), in full time education, who will join an outside insurance scheme, either under the Dutch Zorgverzekering or a student insurance in the country where they are studying, the staff member will receive reimbursement of the premium involved up to a maximum of € 210 p/a. In these cases the ESA Social Security is also complementary.

For further information please contact your Staff Administration HR representative Please consult ESA/ADMIN/IPOL(2007)1 “Entitled persons under the Agency’s Social Security Scheme”. **For administrative matters related to complementary cover, ESA/ESTEC has an agreement with Zorgverzekeraar ONVZ. For questions related to: ESA Social Security Dutch National Insurance Scheme

Please contact: Staff Administration Service (RES-HTS) Local Affairs Service (RES-HTL)

ESTEC Human Resources Division

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How to register with ONVZ Please contact your Staff Administration HR representative. Life Insurance A Life Insurance has been agreed between the SAC and ‘ASR’ (previously called ‘AMEV’), which is available to all ESTEC staff and their spouses. This life insurance is often useful if you request a mortgage. For information on the scheme’s main features and for tables showing individual premiums, please contact: Ms. Patricia Follut—ext. 53306 Schools/Bus Service For those of you who have children, we can provide information regarding both the local and the international schools. ESTEC also provides a school bus service to and from the international schools (British, French, German and American). For more information and registration for this service, please contact: Ms. Debbie Franz Tan - ext. 5 8613

ESTEC Human Resources Division

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3.

Training @ ESTEC

ESTEC’s Training Service organises courses on a wide range of topics, including science and engineering, management development, health and safety, communication skills, languages and desktop software. The full list of courses and their content, as well as an up-to-date schedule, are published on the HR Intranet (in the section called “Learning), which can be easily accessed via the ESA Intranet: http://intranet.sso.esa.int/esiHR/SEMH068N9JF_it.html The Training Service is also responsible for organising the following activities particularly aimed at newcomers: 

Safety Briefing – this 30-minute briefing takes place on the first working day of each month at 13.30 hours. As attendance is a mandatory requirement under Dutch law, you should attend at the first opportunity. Information regarding the next Briefing is either included in your welcome pack or will be sent to you shortly.



Newcomers’ Briefing – this three-hour orientation session for all newcomers on the ESTEC site takes place six times per year. Presentations include information about ESA’s missions, Facilities Management, ESA’s IT systems and the Sports, Social and Cultural Committee (SSCC), including ESCAPE, our aptly named sports and leisure centre. If an invitation for the next briefing is not already included in your welcome pack, you can expect to receive one shortly.



Lotus Notes – Please refer to the online training http://ice.sso.esa.int/intranet/CBT/LN/Lotus% 20Notes%20Introduction/.



Internal Language Classes – ESTEC organises weekly classes in English, French and Dutch on site between September and June for staff members and their spouses. More information is published on the HR Intranet (in the “Learning” section). An announcement inviting registrations for the next session starting in September is sent out at the beginning of July each year.

For more information on the Agency’s training activities and how they could apply to you, please contact:   

Ms. Suzana da Mota Silva Ms. Paula Gutierrez Ruiz Ms. Yanina Sulleiro

ext. 58520, room Ag011 ext. 54177, room Ag010 ext. 55672, room Ag010

Or by e-mail: estec.Training@esa.int

ESTEC Human Resources Division

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4.

Recruitment, Relocation & HR Advisors

Recruitment Service You would have met most of the Recruitment team members during your recruitment. Should you have any additional queries related to your introduction to ESA please do not hesitate to contact us: 

Ms. Florence Loustalot , Head of the Recruitment Service - ext. 54320, Ah012

    

Ms. Caroline Brucker Ms. Isabelle Guéroult Ms. Jessica Seraphin Ms. Marta Bollini Ms. Burcu Tuncel

ext. ext. ext. ext. ext.

55635, 53301, 56105, 56315, 58362,

room room room room room

Ah013 Ah010 Ah015 Ah014 Ah014

(D/PPC, D/SRE) (TEC-M, TEC-Q, TEC-I, TEC-OS) (D/EOP, D/LAU, D/HFI, D/PFL) (D/TIA, D/HSO) (D/NAV, TEC-E & TEC-S)

Relocation Service The Relocation Office provides staff, including YGT’s and Research Fellows expert advice from a relocation consultant regarding housing and getting settled in the Netherlands. They are located across from the travel office and provide a “drop-in” service in a comfortable environment to discuss individual housing needs. All new staff will have already received a relocation booklet with your employment contract and most of you will have already been contacted by the Service before you left your home country. Support continues right up until you and your family are ready to move into your new home. You can reach the Relocation Service as follows:

 Clare Proctor at ext. 54183, room Da016  E-mail at Clare.Proctor@esa.int Human Resources Advisors There are dedicated Human Resources (HR) Advisors responsible for providing advice on career progression, training and development, the annual assessment exercise and merit recognition exercises, internal mobility, coaching for interviews, etc. There are 7 HR Advisors and each one has one or more directorates under their responsibility. They are organised by Directorate as follows: ESTEC D/TEC D/PFL, D/NAV, D/TIA D/EOP, D/SRE HQ D/LAU D/HFI, D/PPC, D/CR ESOC D/HSO

Ms. Lucy van der Tas Mr. Stephane Veillat Ms Fiona Walsh

ext. 53309, room Ah004 ext. 53105, room Ah112 ext. 55057, room Ah111

Mr Thierry Cossart Mr Jean Demoulin

ext. 97302 ext. 97763

Ms Tina Weilmuenster

ext. 62087

ESTEC Human Resources Division

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5.

Your Health

ESTEC Medical Centre The Medical Centre is located in the main corridor, Da017 and is open from 08:30 to 17:15 (Fridays until 16:00). The medical team is available for emergencies on site, first aid, occupational health issues and assistance to staff members on sick leave. In addition they can provide information on the Dutch medical system and advice in finding a family doctor and/or dentist in your area. Regarding absence due to illness, you must inform your hierarchy immediately of your absence. After 3 days of absence due to illness you must notify the Medical Centre. The Medical team is composed of:  Dr. Elisabeth Kubbinga Doctor

ext. 55319



Ms. Piia Tikkamaki

Nurse

ext. 53021



Ms. Barbara Ditter

Medical assistant/secretary

ext. 55319



Dr. Matt Allison

Regular replacement doctor on Wednesdays

ext. 55319

Welfare Office The Welfare Office is part of the ESTEC Medical Centre and is retained to provide independent and professional counselling/advise and to help in finding solutions in solving personal difficulties encountered by staff. This could include matters related to mental health, harassment in the workplace, legal and financial issues as well as occupational difficulties. Please contact:  

Ms. Carin Van Mol Ms. Anneke Versluis

Welfare Officer Welfare Officer

ext. 53201 ext. 53201

Your Family Doctor In the Netherlands, the “huisarts” (family doctor) has a central role in the national healthcare system and is the key to almost all matters concerning healthcare. The “huisarts” not only treats you and your family, but also coordinates other care, normally by means of a referral letter to a specialist and maintains your medical file complete with specialists' reports. It is customary in Holland that you look for a family doctor in your immediate neighbourhood. We highly recommend that you register with a family doctor as soon as possible -before falling ill- to avoid troubles in the moment when you need acute help!

ESTEC Human Resources Division

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6. Registering with the Dutch Authorities Ministry of Foreign Affairs Identity Card (Registration in the PROBAS system) All ESTEC staff (including Dutch nationals) are required to register with the Ministry of Foreign Affairs, as employees of an international organisation. This will also enable you to complete essential formalities such as registering a car and obtaining local car insurance. For non-Dutch staff members; family members residing with you in the Netherlands also need to be registered. You will receive an identity card which is a legally recognised document confirming that you are a staff member of ESA, legally residing in the Netherlands. All members of your family can also obtain a card stating e.g. spouse or family member of an ESA/ESTEC staff member. For Dutch staff members; only you, as a staff member, need to be registered with the Ministry of Foreign Affairs. You will not be issued an ID card.

Local Municipality (Registration in the GBA system) We highly recommend that all staff and their family members also register with their local municipality (Town Hall). This is possible as soon as you have your identity card from the Ministry of Foreign Affairs. Registering is important as it will ensure that you receive important information regarding local community programmes e.g. vaccinations for children, child health care and other important announcements. In order to register you and your family you will have to present, in person;   

Original identity documents, civil status, place of residence (passport etc.) Your Ministry of Foreign Affairs identity card or statement A completed application form for GBA registration for both yourself and your spouse. (Children’s details should be entered on one of the forms).

Please take note that once registered, you are obliged to keep the municipality informed of any changes to your personal data. Fiscal Number: “BSN” Number BSN stands for Citizen Service Number, Sofi for Social Fiscal number. It is your personal registration number in the Netherlands and will be given to you (and/or your family members only once, upon your first registration with the authorities. The number will be asked in various situations: when claiming tax-refund, opening a bank account*, registering for Dutch health care etc. *please note that the ABN AMRO on site can open your account under a temporary number. After you have received your ID card from the Ministry of Foreign Affairs, you can send the request for a BSN/Sofinumber to the Tax Office- International Desk in Den Haag. A pre-printed fax is included in your TUD package. If you are registered at your Local Municipality beforehand, you will have received a BSN number from them. If you will register with your Local Municipality afterwards, please inform them you already have a BSN/ Sofinumber. For questions related to any of the above issues please contact: Local Affairs Service  

Mr. Frank Vinkestijn Ms. Caroline Scheffer

ext. 58835, room Ag013 ext. 53247, room Ag012 (for ID card registration)

ESTEC Human Resources Division

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Importing or buying a car Employees of International Organisations, as well as their family members, are not required to have a Dutch driving licence, provided they are in possession of a valid foreign driving licence and a valid identity card or statement issued by the Ministry of Foreign Affairs. If you need to import or buy a car (tax-free or otherwise) you can refer to the document about Dutch tax/ excise privileges applicable to ESA/ESTEC staff and its annexes available on the ESA Intranet at the following address: http://webcentre.esa.int/agreements/. Your contact point is:

ď‚ˇď€ Ms. Margreet van der Plas

ext. 53065, room Em005

ESTEC Human Resources Division

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7.

ESTEC Staff Association Committee (ESTEC SAC)

The Staff Association has the task of representing the staff of the Agency and their aim is to   

protect the interests of Staff Members, especially regarding the conditions and continuity of their employment promote cooperation between the Staff and the Administration with a view to improving general working conditions advise the Appointing Authority, at the request of a Staff Member, in all circumstances where the latter considers that an administrative decision is or could be unfair to him or her or conflict with the terms of his or her appointment.

For more information please contact Ms. Julia Bowden, the ESTEC SAC Secretary ext. 54004, http://intranet.sso.esa.int/esi/Comm/ESTEC_SAC/

ESTEC Human Resources Division

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8. ESTEC Facilities & Services Restaurant & Coffee Corner The ESTEC Restaurant is a non-smoking area and operates on a self-service basis. It is open from 11:30 to 14:00 and offers a wide range of salads, hors d'oeuvres, specials-of-the-day and grill. The menu is updated on a daily basis and can be found daily on a Lotus Notes database. At the restaurant, you can pay by cash or chip. The Coffee Corner serves coffee, tea and cold drinks, as well as a selection of light snacks, chocolates, sweets and sandwiches. In addition they sell international newspapers, magazines and greeting cards. Open Monday - Thursday (08:00 - 11:00 & 11:30 - 16:30) and Fridays (08:00 - 11:00 & 11:30 - 16:00). In 2009 an additional lunch area named the ‘Lunch Pad’ was opened in order to spread the lunch possibilities. This restaurant is located outside the Da corridor and has the same opening hours as the ESTEC restaurant. The Escape facilities also offer the possibility to have lunch and child friendly. No restricted opening hours. Travel Agency The in-house travel agency (ext. 58030) can help you plan and arrange mission travel. The hotel desk (ext. 55858), located in the travel agency, provides an accommodation reservation service with hotels in all key mission destinations. Open 08:30 - 17:15 (Fridays until 16:15) ESA has agreements with hotels in the surroundings of the main Establishments. These selected hotels offer a full range from 2 Stars to 5 Stars and are all selected on their comfort, cleanliness and preferential rates. Hotel reservations are made by your local ESA Travel Office at the time of mission planning. Hotel reservations are guaranteed by the Credit Card of the local ESA Travel Office. However, ESA Staff are reminded to inform their local Travel Office in case of cancellation or change in mission plan to avoid noshow charges, as such costs will be recharged to ESA. In addition to these ESA contracted hotels, BCD Travel can book hotel accommodation in any hotel around the world from their own corporate contracted selection. Preferential rates are only obtainable if the reservation is arranged by a local Travel Office. Accommodation around ESA Establishments (HQ, ESOC, ESTEC, ESRIN, ESAC): Please be aware that the local Travel Offices are only allowed to reserve accommodation in selected hotels with which an agreement is in place. In order to enable you to view a wider selection of (non contracted) hotels in the city of your destination, you can check on possibilities / availabilities on the following website:

HOTEL.DE Please be aware that if you want to make reservations for the hotels shown on this website and you want to be sure to get the best rate possible in the hotel of your choice at the time of reservation , you must always contact your local ESA Travel Office and not make the reservation directly from this website, unless you accept that your private credit card number is used for reservation guarantee and you accept the rates shown on this website. If you request your local ESA Travel Office to make a reservation, it is advisable to inform your local ESA Travel Office that you have found your hotel information on the website of hotel.de.

ESTEC Human Resources Division

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Banking at ESA-ESTEC We would like to draw your attention to the fact that, in order for ESA to pay your salary, it is necessary to open a Dutch bank account. It may be necessary to do so already if you arrange for a meeting with the ESTEC relocation office who will support you in finding accommodation. This is because it is mandatory in order to sign a rental contract. Please note that ESTEC has agreements with one major Dutch bank: _____________________________________________________________________ ď€

ABN AMRO Bank

ABN AMRO Bank has had a branch office on the ESTEC site for the last 30 years. ESTEC and ABN AMRO Bank have a collective agreement so ABN AMRO Bank can provide you a special range of consumer banking services, such as reduced insurance premiums, mortgage rates and reduced fees on financial products. Opening times:

Monday - Thursday Friday

09:00 - 16:30 hrs 09:00 - 16:00 hrs

Two cash dispensers are available on site: one in the bank itself and one close to the entrance of the restaurant. For more information or to make an appointment please contact the ESTEC branch at: Tel: 00 31 71 565 4553 (or ext 5 4553 within ESTEC) Other major banks available in the Netherlands include: ING Bank and Rabobank Please note however that no special conditions for ESTEC staff have been are arranged with these banks.

ESTEC Human Resources Division

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Informatics and Facility Management Division For information regarding ESTEC’s Infrastructure, Support Services, Safety & Security and the Documentation Centre, please see their web page: http://admg.esa.int/estec

Contacting the Service Desk The Service Desk is the Single Point of Contact for all users’ questions related to Corporate ICT Infrastructure and Services as well as all questions related to Corporate Applications. Users may contact the Service Desk either by telephone, by e-mail or by fax, using the existing coordinates, as follows: By Telephone : From ESA Establishments & ESAC :

80700

From all other ESA sites :

+39-06-941-80700

While on mission

+39-06-941-80700

By E-mail : For Corporate Informatics (CITI)

servdesk@esa.int

For Corporate Applications

IDHelp@esa.int

By Fax :

+39-080-385-3846

The Service Desk opening hours are from Monday to Friday, between 07.30 and 19:30

When Telephoning 1. First, you will hear a welcome message in English, the default language, asking you to select the service you require. 2.

Then Dial

1

for Corporate Informatics support

3.

Or

Dial

2

for Corporate Applications support

4.

Or

Dial

3

to Restart in French

ESTEC Site Help Desk (ext. 56666, Estec.Site.Helpdesk@esa.int) For all questions regarding office equipment, telephones (including user manual and personal pin code for private calls and personal settings), furniture, video conference and audio visual bookings, catering, cleaning, complaints/compliments, lighting, moves, safety & security,. The helpdesk is available 08:30 - 17:30 in room Aa005 (behind the Reception).

ESTEC Human Resources Division

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Reception Desk (ext. 54000) - For booking meeting facilities, taxi’s etc. ESTEC Switchboard Operator (ext. 99) – For international numbers, 0900 numbers etc. ESTEC Clubs & ESCAPE The ESTEC SSCC (Sports, Social and Cultural Committee) represents the wide range of Sports and Cultural Clubs that are available to ESTEC staff and their immediate families. Please refer to the SSCC website (http://w3.estec.esa.nl/sscc/ssccgen) for full details. The main indoor facility for sports, recreational and cultural activities is ESCAPE, located just at the entrance to the ESTEC site. Small Ads, a Lotus Notes database, enables all persons on site to view advertisements in an electronic bulletin board for the buying and selling of a variety of goods and services. Ads are found under the following categories: Animals, Financial, Holidays, Housing, Miscellaneous, Personal Articles, Personal Services, Sports and Vehicles.

ACCESS

Tel: 070 346 2525, http://www.access-nl.org

ACCESS is a non-profit organization located in The Hague and Amsterdam providing information to English speakers on practical issues about living in the Netherlands, money matters, transport etc. It is an excellent resource for both you and your family for general information about Holland and offers a variety of interesting courses. EXPATICA.COM Expatica.com is an excellent English-language news & information web site for expatriates living in, working in or moving to the Netherlands (Holland), Germany, France, Belgium or Spain. It contains news, events, free classified ads, job searching or house hunting – to help you make the most of expatriate life in Holland. >>> Expatica.com DUTCHNEWS This other English-language website keeps you up to date with what’s happening in the Netherlands. In addition to this, they publish “A Dictionary of Dutchness” which is a guidebook to Dutch happenings, acronyms and expressions. >>> DutchNews.nl Expat Centre Leiden Leiden recently opened a brand new Expat Centre. At the Expat Centre’s office, which is located in the Visitor Centre Leiden (opposite Leiden Central Station), a dedicated expat officer will answer questions and offer advice on a wide range of topics. Such as information on immigration formalities, living in the region (taxes, insurances, working, finding a house and schools), social life and information about Leiden as a region. Please visit their website for further information. >>>Expatcentreleiden.nl

ESTEC Human Resources Division

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