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Issue 9 2019

BETTER BUSINESS SHOW 2019 – bigger, bolder and buzzier than ever!

GATWICK AIRPORT – shares its plan for the future

ADUR & WORTHING BUSINESS AWARDS – meet the winners, exclusive pictures inside!

GET FIT FOR LESS IN 2019 – with the &KDPEHUoVQHZEHQHƬW

WISEUP2’S – be trained by the experts with our NEW WiseUp2 courses

THE BUSINESS EVENT FOR 2019 Worthing Town Hall & Assembly Hall 13th February • 10am to 4pm


Thanks to Partners

Thank you to our Premier Partners who continue to support Chamber Connect

www.adur-worthing.gov.uk

www.gbmc.ac.uk

www.worldluxurytravel.co.uk

ZZZEHQQHWWJULƯQFRXN

www.carpenterbox.com

www.warnesprojects.co.uk

You could be in Chamber Connect! There are 2 exclusive partner spaces left. email tracie@worthingandadurchamber.co.uk for the package details.

See the page come to life! Chamber Connect has introduced

Have a bit of fun with emerging technology! • Download the free Zappar app – quick DQGHDV\WRƬQGLQWKH$SS3OD\VWRUH • Scan the image to the left

Augmented Reality app.

2

6&$10(

• Have a look at this page come alive • Visit our partners websites


Welcome

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BE BETTER AT BUSINESS!

AT A GLANCE

ssue 9 of Chamber Connect sees us kick start 2019 with the Better Business Show on Wednesday 13th February. The show has grown year on year and we are excited to have Rolls Royce and Brighton Gin as our keynote speakers. Make sure you save the date! Don’t miss out on hearing from the keynote and visiting the 90+ exhibitors. Be part of the business buzz that is so often talked about at the show.

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Update from the President

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Better Business Show schedule

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With the uncertainty of what will happen this year with Brexit we will be focussing on getting our members meeting and supporting each other, we like to get to know you all too! Remember together business is stronger so make the most of our QHWZRUNLQJHYHQWVWKHUHLVVRPHWKLQJRQRƪHUIRU everyone.

10 Business contracts 14 Gatwick Airport 15 Brighton Train Services 18 Business Award winners 23 5DLVH\RXUSURƬOH 25 Improve products and services 26 My business, my story 30 Did you know?

On page 40 & 41 you will see our training SURJUDPPHRQRƪHU:K\QRWVWDUWOHDUQLQJ a valuable new skill to help move your business forward.

34 Gigabit

Let’s work together and make 2019 a successful year for us all.

44 Diary of events

Tracie Davey Editor PUBLISHERS: Worthing and Adur Chamber of Commerce Tel: 01903 203484 Info@worthingandadurchamber.co.uk www.worthingandadurchamber.co.uk CHAMBER EDITORIAL TEAM: Tracie Davey, Tina Tilley, Kelly O’Haire, Peter Noone, Catherine Kelly, Chris Coopey Contact: info@worthingandadurchamber.co.uk Photography: www.seasidecreative.co.uk

36 Ear to the ground 40 WiseUp2 training programme

46 New & renewing 50 Business directory ADVERTISING AND SPONSORSHIP Tracie Davey tracie@worthingandadurchamber.co.uk Tel: 01903 203484 Printed by Gemini Print Group All rights reserved. The views expressed in this publication are not necessarily those of the publisher. The publisher cannot accept responsibility for any errors or omissions relating to advertising or editorial. The publisher reserves the right to change or amend any competitions or prizes offered. No part of this publication may be reproduced without prior written consent from the publisher. No responsibility is taken for unsolicited materials or the return of these materials whilst in transit.

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BEE PART OF THE BIZ BUZZ Worthing Town Hall

KEYNOTE SPEAKER

Kathy Caton

Chris White

exhibitor stands Explore local opportunities

Breakfast Networking Enjoy some networking over a hearty breakfast

Free business support From business experts in YDULRXVƬHOGV and industries

New skills for the digital world

Info Zone

A hive of info for start-ups to established businesses

FREE ENTRY

Meet the buyers

From local larger companies and Adur & Worthing Council

Lunch Box

Heritage and Philanthropy

Rolls-Royce Motor Cars

Founder and MD

Brighton Gin

Cyber Crime Specialist

South East region Organised Crime Unit

...network and mingle

#betterbiz2019

Don’t miss out – register now! www.worthingandadurchamber.co.uk SHOW PARTNERS

MAIN SPONSOR

design: yoohoocreative.com

90+

Andrew Ball

KEYNOTE SPEAKER

At the show...

SPECIALIST SPEAKER

Wed 13th February • 10am - 4pm


Message from the President

(Even) Better Business! Step this way‌..

W

elcome to the section of Connect where we showcase one of the best business exhibitions in the region. These are not MXVWP\ZRUGVWKH\UHĆŽHFWWKHIHHGEDFNIURPPDQ\ exhibitors and visitors who have attended previous shows.

Why so good? Worthing and Adur is a unique business destination. Weâ&#x20AC;&#x2122;re surrounded by industry and commerce with over 20 business and industrial parks in the area. They are packed full of businesses some of whom are household names and some of whom will be! If youâ&#x20AC;&#x2122;ve been to a previous show youâ&#x20AC;&#x2122;ll no doubt be back and if you havenâ&#x20AC;&#x2122;t, you most certainly need to. :RUWKLQJDQG$GXUKDVPRVWGHĆŹQLWHO\JRWWKH business buzz and the Better Business Show is THE SODFHWRĆŹQGWKDWRXWIRU\RXUVHOI)URPWKH3UH Show Breakfast at 7:45 am to the closing bell at 4pm the day is going to be jam packed with speakers, exhibitors and networking opportunities. If you have recently started a business or are thinking of doing so head for the Info Zone. You ZLOOĆŹQGDOOVRUWVRIKHOSWRSRLQW\RXLQWKHULJKW direction. There will be just as much there for established businesses too! <RXoOOĆŹQG%HWWHU%XVLQHVVDWWKHLFRQLF$VVHPEO\ Hall which will be celebrating its 85th birthday in 2019. The building was given to Worthing by way of covenant in 1934 by Alderman James Gurney Denton, the then Mayor of Worthing. Itâ&#x20AC;&#x2122;s Scandinavian Modernist design has echoes of Art Deco making it a truly distinctive space in which to hold our favourite event of the year.

As well as over 90 exhibitors we have a fascinating and not to be missed insight into Cyber Crime from Chris White at the South East Region Organised Crime Unit, a look into the world of hand built luxury motoring from Andrew Ball, Head of Corporate Relations, Heritage and Philanthropy at Rolls Royce Motor Cars as well as a look at the wonderful world of juniper and other botanicals as Kathy Caton, the founder of Brighton Gin, shares her story with us. I very much look forward to seeing you at the show. Chris Coopey President of the Worthing and Adur Chamber of Commerce.

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Better Business Show keynote speakers

Keynote speakers: Chris White, Police Cyber Security Advisor from the South East Organised Crime unit. Chris will be talking about how businesses can keep themselves safe online and cover the latest threats, trends and vulnerabilities including cyber frauds and scams, password management and social engineering tactics. Chris will promote cyber awareness in line with the National Cyber Security Strategy 2016-2021. This is always a fascinating talk and one not to miss.

Andrew Ball, Head of Corporate Relations, Heritage and Philanthropy, Rolls-Royce Motor Cars Limited. As head of Corporate Relations, Heritage and Philanthropy, Andrew will talk about the fascinating history of Rolls Royce, recent changes and the decision to be based in Chichester and Bognor.

Kathy Caton, Brighton Gin Founder and MD .DWK\LVWKHIRXQGHURI%ULJKWRQoVĆŹUVW OHJDO GLVWLOOHU\ taking the multiple award-winning super-premium Brighton Gin to the city and beyond. Kathy will talk about her entrepreneurial success story after her lightbulb moment, whilst on a morning run along Brighton seafront. After months of experimentation, one or two accidents along the way and trying out recipes on fellow gin-loving friends we ĆŹQDOO\KLWWKHSHUIHFWEOHQG.DWK\ZLOOEHFRYHULQJOHVVRQV learnt, the importance of brand and future aspirations for the company.

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Better Business Show sponsors

Schedule: 10.30am

Google Digital Garages,QWURWRGLJLWDOPDUNHWLQJ Learn about the main digital marketing channels and how they are used to help businesses - Learn how to create and structure a practical digital marketing plan for a small business utilising the main digital marketing channels - Learn about how to measure your plan for success

11.30am

&KULV:KLWH3ROLFH&\EHU6HFXULW\$GYLVRUIURPWKHSouth East Organised Crime unit.

12.30pm

Google Digital Garage â&#x20AC;&#x201C; Social media strategy What are the key social media platforms for businesses to use in 2019 - How to build a social media strategy for a business based on business goals - How to GHĆŹQHDVHWRIEUDQGJXLGHOLQHVIRUDEXVLQHVVRQVRFLDOPHGLD

1.45pm

$QGUHZ%DOO+HDGRI&RUSRUDWH5HODWLRQV+HULWDJHDQG3KLODQWKURS\ Rolls-Royce Motor Cars Limited

2.45pm

Kathy Caton, Brighton Gin.DWK\LVWKHIRXQGHURI%ULJKWRQoVĆŹUVW OHJDO  distillery.

Sponsors: Main Sponsor â&#x20AC;&#x201C; Chandlers BMW & Mini Weâ&#x20AC;&#x2122;re delighted to have Chandlers BMW & Mini Worthing as Headline Sponsors once again of the Better Business Show 2019! Chandlers are located in the Littlehampton, Middleton-on-Sea and Worthing area DQGRĆŞHU%0:H[SHUWLVHFRPELQHGZLWKSHUVRQDODQGH[FHSWLRQDOFXVWRPHU VHUYLFH7KHLUFRPPLWPHQWWR\RXLVWRPDLQWDLQWKHKLJKHVWSRVVLEOHVWDQGDUGV at all times, whether you are searching for a new or uVHG%0:RUDUHDQH[LVWLQJ RZQHU6RLISURIHVVLRQDOH[FHOOHQFHPDWWHUVWR\RXFRPHDQGWDONWR\RXUORFDO H[SHUWV &KDQGOHUV%0: 0LQLDUHEDVHGLQ5XVWLQJWRQRQDDFUHVLWHRĆŞHULQJVXSHUE facilities along with a great team. &KDQGOHUVDUHHVWDEOLVKLQJWKHPVHOYHVZLWKthe ORFDOEXVLQHVVFRPPXQLW\%RE Andrews, Corporate Manager commented, â&#x20AC;&#x153;The Better Business Show is an ideal PDUULDJHHQDEOLQJ&KDQGOHUVWRRĆŞHURXUSURGXFWVDQGWDUJHWRXUPDUNHWDXGLHQFH ,EHOLHYHORFDOEXVLQHVVHVVKRXOGJRWRWKHVKRZZKLFKQRWRQO\KDVDIDQWDVWLFZHDOWK RIH[SHULHQFHIURPWKHRUJDQLVDWLRQWHDPEXWDOVRZLWKH[KLELWRUVWKDWZLOOEHWKHUH <RXDUHDEOHWRVSHDNWROLNHPLQGHGDQGOLNHVL]HGEXVLQHVVHVXVHWKHLUWRROVDQGVNLOO set to assist you moving forwards. Come along and see us at our standâ&#x20AC;?.

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Better Business Show sponsors

Show Partner – AWBP $GXU :RUWKLQJ%XVLQHVV3DUWQHUVKLS $:%3 EULQJVWRJHWKHUEXVLQHVVHVDQG organisations that have a shared interest in supporting and growing the local economy. By working together, the partnership improve the support, infrastructure and skills base needed to help businesses of all sizes succeed and prosper. Working at strategic level, the Board and its Directors identify local priorities to support start-up and small businesses and work collectively to raise aspiration and provide a supportive business environment. The partnership also plays an important role in representing the interests of local business and acting as a ‘voice for Adur & Worthing businesses’ at regional and national level. Of particular note is the role played by the Partnership on the Greater Brighton Economic Board and endorsement of funding bids to support regeneration

Show Sponsor – Coast to Capital Growth Hub A government-funded service providing free and impartial business support, delivering information, advice and guidance to businesses and entrepreneurs with the ambition for growth. The free support includes: • Dedicated Account Managers who will assess the needs of your growing business and introduce specialists and initiatives. • Free diagnostic business reviews, resulting in an action plan to overcome organisational barriers. • Initial “triage” service to co-ordinate support provision and make referrals to relevant delivery partners. • The Growth Hub team works closely with the Department for International Trade ',7 WRKHOSEXVLQHVVHVH[SRUWJRRGVRUVHUYLFHV. • Referrals to specialist Champions to help enable a particular business improvement project. Visit us at our stand where you can have a dedicated 1-1 consultation, available throughout the day, with your local Account Manager. growth.hub@ coast2capital.org.uk Tel 01403 333840 www.c2cbusiness.org.uk

Subway EPS Over the 26 years in the industry, we have always been at the top end of the marketplace. We have pride in our work and a professional work ethic. Our indoor and exterior printing machines start at 1 to 1.5m width using the latest technology plastic and dye inks. This enables us to print your smallest work to the largest at the precise details that sets us apart from competition. The range of papers and media ZHRƪHU is outstanding. Services include pop ups, roller banners, exterior graphics, banners, board mounting and wallpaper graphics. Pop by and visit us at the Better Business Show and see how we can help you! Stephen Miller, Subway EPS www.subwayeps.com Tel: 01903 200301 or 07710 909091

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Better Business Show sponsors

Print Partner â&#x20AC;&#x201C; Kenads Kenads printers have been servicing the Worthing area for over 36 years. We are H[SHULHQFHGLQGLJLWDODQGOLWKRSULQWLQJDQGRĆŞHUDYDVWDUUD\RIĆŹQLVKLQJRSWLRQV. WHFDQRĆŞHU\RXWKHEHVWSULQWVROXWLRQIRUPDUNHWLQJ\RXUEXVLQHVV2XUVHUYLFHV include design, print, marketing and mailing for all kinds of corporate, retail and commercial clients. Whether you require 20 posters or 20,000 brochures, please, just ask for a quote. Our printing presses are located in Worthing, West Sussex, and from there we can distribute across the country if you are not local to Sussex or the 6RXWK(DVW2XUH[SHULHQFHGWHDPRIGHVLJQHUVDQGSULQWHUVSURYLGHDĆŹUVWFODVV SURGXFWDQGH[FHOOHQWVHUYLFHDQGZHFDQRĆŞHUDTXLFNWXUQDURXQGLI\RXKDYHDQ important project you need to print quickly Kenads are proud to be the Print Partner for the Better Business Show again this year. Come along and visit us at our stand.

Show organised by Worthing and Adur Chamber Worthing and Adur Chamber is a leading light in the local business community. Established for almost 100 years, it works with, and on behalf of, businesses of all sizes and currently has around 400 member businesses. The Chamber takes its role as â&#x20AC;&#x2DC;the business voiceâ&#x20AC;&#x2122; for the local area very seriously DQGDVVXFKVLWVRQPDQ\GLĆŞHUHQWORFDOFRPPLWWHHVDQGERDUGV7KLVHQVXUHVWKDW local businesses have their say when it comes to things like change and investment in the area. If your business needs support, training, promotion, development, representation or simply some friendly networking events, then Worthing and Adur Chamber is the place to come. Join today, it will be one of the best business decisions you make all year!

With thanks to the following show supporters and media partners

The Worthing Journal

PLATINUM PUBLISHING G R O U P

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PARTNER

%HQQHWW*ULĆŻQ

What to do when another business breaches a contract between you

Contracts are the lynchpin of the commercial world. Robust business-to-business contracts regulate the supply of goods and services, set out how much you have to pay and how payment is made, state when and where products will be delivered and remedies available if a service breaks down.

H

owever, if you are in business, it is likely you will have to deal with a breach of contract at some point. No matter how carefully the provisions of a contract are drafted, disputes can and do arise. If you are involved in a breach of contract dispute, WKHĆŹUVWWKLQJ\RXVKRXOGGRLVWU\DQGVRUWWKH situation out informally, however there are times when you will have no choice but to take legal action for a breach of contract. In such situations, there are several points to bear in mind.

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Has there been a breach of contract? A EUHDFKRIFRQWUDFWFDQEHGHĆŹQHGDVWKHIDLOXUH without legal excuse, to perform a promise that you were supposed to perform. It can include not performing the work required or performing it poorly, failing to pay on time, not delivering goods or services, or delivering late. BUHDFKHVDUHXVXDOO\GHĆŹQHGDVPLQRUPDWHULDORU fundamental. A minor breach is one that does not go


PARTNER

%HQQHWW*ULƯQ

to the heart of the agreement and can usually be remedied without involving solicitors.

breach of contract and the loss you sustained, and this connection is not too remote.

A material breach of contract is more serious and FDQFDXVHVHULRXVGDPDJHRUDGYHUVHO\DƪHFWWKH contractâ&#x20AC;&#x2122;s outcome, while a fundamental breach goes to the heart of the contract and is so serious it can justify termination.

The test for remoteness comes from the case of +DGOH\Y%D[HQGDOH  7KHFODLPDQWVZHUH millers who cleaned grain, ground it into meal and SURFHVVHGLWLQWRƮRXUDQGEUDQ:KHQDFUDQNVKDIW of a steam engine at the mill broke, they engaged the GHIHQGDQWVWRGHOLYHULWWRWKHPDQXIDFWXUHUVWRƬ[ The defendant was late making the delivery, meaning WKHFODLPDQWVORVWEXVLQHVV$MXU\DWƬUVWLQVWDQFH DZDUGHGWKHFODLPDQWVDVXPRI~ DURXQG~ LQWRGD\oVPRQH\ 7KHGHIHQGDQWDSSHDOHGVWDWLQJ he did not know the late delivery would cause the FODLPDQWWRVXƪHUGDPDJHV

There can also be an anticipatory breach of contract where one party realises it cannot FRPSOHWHWKHLUREOLJDWLRQVDQGQRWLƬHVWKHRWKHU party. The injured party may have the right to terminate the contract and sue for damages. Under the Limitation Act 1980, you have six years from the date of the breach of contract to bring a claim. Note, time runs from the date of the EUHDFKQRWZKHQ\RXVXƪHUHGGDPDJH

:DVWKHGDPDJH\RXVXƪHUHG caused by the breach of contract? The three main remedies for breach of contract DUHLQMXQFWLRQVVSHFLƬFSHUIRUPDQFH ZKHUHWKH court makes an order that the defaulting party PXVWSHUIRUPWKHLUGXWLHVXQGHUWKHFRQWUDFW DQG damages. Damages are designed to compensate a party for any loss sustained due to the breach. To be awarded damages for breach of contract, you must prove, on the balance of probabilities, that there is a causal connection between the

The court agreed with the defendant and allowed the appeal, concluding a claimant can only recover losses in a breach of contract that were genuinely foreseeable. Sending an item to be repaired would not lead to the defendants knowing that late delivery ZRXOGOHDGWRORVVRISURƬWV

In summary %UHDFKRIFRQWUDFWFDQUHVXOWLQWKHDƪHFWHGSDUW\ VXƪHULQJDQ\WKLQJIURPDPLQRULQFRQYHQLHQFHWRWKH collapse of their own enterprise. If a contract you are party to has been breached, it is vital to act quickly. With sensible, experienced legal advice, a breach of contract can be remedied, leaving you to move on with your commercial activities.

%HQQHWW*ULƯQDUHDZDUGZLQQLQJVROLFLWRUVEDVHGLQ:HVW6XVVH[ZLWKRƯFHVLQ central Worthing and Ferring. Our commercial department is able to assist you in relation to all business contract matters. Please contact Rosie Duplessis on 01903 229935 or by email at 5'#EHQQHWWJULƯQFRXN

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Town Centre Initiative

The future of the high street It’s certainly not doom & gloom

W

ith people’s shopping habits changing, many people are asking, ‘what is going to happen to Town Centres and high streets?’ Some people feel they may become ghost towns, but many are convinced that they will adapt to meet the changing needs of the communities they serve. Bill Grimsey is a retail specialist and author of The Grimsey Review; a report WKDWRƪHUVUHFRPPHQGDWLRQVWRSUHSDUH high streets for the 21st Century. Bill recently attended a meeting organised by West Sussex County Council called “Let’s Talk Town Centres” and shared his thoughts on high streets becoming Community Hubs. He recognised there is still a place for retail; but housing, health, education, leisure, entertainment, arts and crafts will also play a key role. We are already starting to see the change in Worthing; several planning applications have been submitted for housing above some of the larger stores around the Town Centre. Increased Town Centre living will not only help to meet the growing demand for housing but also provide additional customers for businesses. Another visible change has been the new bars, restaurants, microbreweries and FRƪHHVKRSVRSHQLQJDQGWKLVLVKHOSLQJWRGHYHORSD once routine shopping trip into a social event. 7RZQVDFURVVWKH8.DUHDOOGLƪHUHQWDQG%LOO Grimsey advocates that Towns should identify their unique selling point and promote this as “a reason to JRq:RUWKLQJKDVDGHYHORSLQJFXOWXUDORƪHUZLWK fantastic independent traders, art galleries, and a blossoming music scene as well as a location by the sea that promotes a fantastic outdoor lifestyle; our WRZQFHUWDLQO\KDVDORWWRRƪHU

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We are in the midst of the fourth Industrial Revolution, the Technology Revolution, and Worthing has the potential not only to survive it but to thrive. It is widely accepted there will be more casualties on the high street, but this is down to customers changing the way they shop and businesses needing to transform. Currently 19% of all retail sales are being taken over the internet and this is the reason why many brands are no longer investing on the high street in the same way as they used to. However, it’s not all doom and gloom because other businesses are RSHQLQJWRƬOOWKHJDSV:RUWKLQJKDVDYDFDQF\UDWH of about 6% which is well below the national average and there is still strong demand for Town Centre space. In the last six weeks, eight new businesses have opened their doors in Worthing Town Centre and another eight properties are being refurbished or DUHXQGHURƪHU All towns are experiencing the same trend with retail units closing and hospitality and services, such as hairdressers, taking their place. In the last 15 years, the number of places to eat and drink in the Town Centre has doubled from 80 to 160 and


Town Centre Initiative

every taste is now catered for. We are also seeing a UHVXUJHQFHLQLQGHSHQGHQWUHWDLOHUVRƪHULQJXQLTXH and interesting items. The good news is the Government is now recognising the importance of high streets with WKH&KDQFHOORURƪHULQJ%XVLQHVV5DWHVVXSSRUWWR thousands of retailers as well as providing money to help the high street deliver their visions for the future. West Sussex County Council and Worthing Borough Council are working together on some exciting plans for Worthing Town Centre which will regenerate the Town Centre and ensure it continues to be the hub of the community throughout the 21st Century. Carless societies and Smart Cities are QRORQJHUVFLHQFHƬFWLRQEXWSUHGLFWHGWREHUHDOLW\ within 15-20 years, so this investment will ensure Worthing is best placed to move with the times.

It’s worth remembering though if you want to keep DJRRGUHWDLORƪHURQWKHKLJKVWUHHW\RXQHHGWR support it. Go out and buy from the high street and not online.. Also, when you are in town, explore EHFDXVHWKHUHDUHVRPHIDQWDVWLFEXVLQHVVHVMXVWRƪ the main precincts and they would love to see you. Above all become a High Street Hero by championing our Town Centres – it’s you that has the power to allow them thrive! Written by Sharon Clarke Worthing Town Centre Manager www.worthingtowncentre.co.uk/

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Gatwick Airport

*DWZLFNĆŽ\LQJKLJK for the future

G

atwick Airport has been recently consulting on a Draft Master Plan, setting out three growth scenarios across WKHQH[WĆŹYH\HDUV then rolling out to 15 years. The Plan includes detail on how it will address infrastructure, the economy and the environment. Following the Governmentâ&#x20AC;&#x2122;s decision to build a third runway at Heathrow, Gatwick is not now pursuing the option of a new runway to the south of the airport. They do however believe it is in the national interest to continue to safeguard the land for its potential future construction. They also recognise the need to be agile and look for new solutions to long standing challenges by making best use of our existing runways, in line with recent Government aviation policy statements. The Draft Master Plan therefore sets out for the ĆŹUVWWLPHKRZ*DWZLFNFRXOGPHHWIXWXUHGHPDQG by potentially using the existing standby runway IRUGHSDUWLQJĆŽLJKWVRQO\RSHUDWLQJDORQJVLGHWKH existing main runway. They believe this development could be delivered by the mid-2020s, with relatively little disruption and within the existing framework of airport charges and without increasing the noise footprint of the airport. They recognise of course that some of their operations will impact both the environment and some of their neighbours. The Chief Executive, Stewart Wingate has stated that the airport will do everything it can to limit and manage these

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impacts. Gatwick has an ambition to be the UKâ&#x20AC;&#x2122;s most sustainable airport for which they believe they already have a strong track record. The airport and the area around it already meets legal air quality standards The three scenarios are being put forward in the new Master Plan are: 1.

Utilising the single runway, growing through use of technology, larger aircraft & more intensive operations.

2.

Utilising the existing standby runway within the existing land footprint.

3.

Continuing to safeguard land for an additional wide space runway, if Government Policy requires it.

7KHĆŹUVWSKDVHRI&RQVXOWDWLRQJRHVWKURXJKWR 10th January 2019 with further information and responses being made via www.gatwickairport. com/masterplan2018. However, if you are reading this after that date then there will no doubt be opportunities to support the Plan should it go forward for full Planning Permission.


Brighton train services

Improvements underway for Brighton’s train services

F

ollowing completion of the 2018 engineering work on the Brighton Main Line Improvement Project, work is on schedule. We have completed: • Upgrades to the signalling and power systems • New switches and crossings, enabling trains to cross over to an alternative track • Drainage repairs across Clayton, Balcombe and Haywards Heath tunnels • Tamping which compacts ballast under sleepers • Conductor rail renewal to supply electricity to electric trains operating on the third rail system • High Output Ballast Cleaning • Track renewal • Footbridge replacement at Streat Green 3OXPSWRQ5DFHFRXUVH

Throughout these works, the joint Network Rail/GTR communications team provided regular updates to our business stakeholders and passengers. Working closely with local businesses, stakeholders provided key feedback on the branding of buses, communication at stations and promotion of the works to local businesses. We developed strong relationships with organisations who have collaborated with us to promote the project and raise awareness of the closures. In identifying innovative ways to market how the Sussex coast remains open for business, one of the many organisations we engaged with in a new way of working was VisitBrighton. Leading up to the 9-day intensive engineering work when the closures will have a greater impact on local businesses, the VisitBrighton campaign targets east and west coast neighbours

VKRZFDVLQJZKDWLVRQRƪHULQWKHUHJLRQ)RUPRUH information go to: www.visitbrighton.com/meet-theneighbours and to get involved contact: partnership@ visitbrighton.com Our engagement has extended to Chambers of Commerce, BIDs, LEPs, retailers and business organisations. If there is a way for us to work together, please reach out. Attention now moves towards 2019 and the 9-day closure during February’s half-term and the remaining 8 weekends of planned engineering work. We are keen to work with you on this critical element of the programme. Please sign up to our business stakeholder newsletter at eepurl.com/dvPswf or follow us on Twitter @brighton_line. Our business toolkit is available at https://brightonmainline. co.uk/information-for-business/ and if you have any questions on the project, please email BrightonMainline@networkrail.co.uk

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Warnes Projects

PARTNER

Warnes Top 10 of 2018 As 2018 has been such a good year at Warnes, we thought weâ&#x20AC;&#x2122;d share our top ten highlights. 7UDLQLQJ([FHOOHQFH We continue to be vigilant at Warnes and strive to keep VWDƪLQIRUPHGDQGVDIH whether they are site or RƯFHEDVHGWUDLQLQJ included Fire Safety and Working from Height. We also became members of IPAF, which promotes the safe and HƪHFWLYHXVHRISRZHUHGDFFHVV equipment.

2. Small Works Featured in the last issue RI&RQQHFW:DUQHVRƯFLDOO\ launched its small-works service earlier this year. Itâ&#x20AC;&#x2122;s perfect for maintaining and improving commercial premises. Delivered by a team of skilled professionals, the service includes electrical work, plumbing and KHDWLQJÆ®RRULQJFDUSHQWU\URRƬQJDQGSDUWLWLRQLQJ

newly appointed room also provides an opportunity WRGLVSOD\WKHƬWWLQJVZHFRPPLVVLRQIRURXU projects, such as lighting units, partitioning and FRQWHPSRUDU\RƯFHIXUQLWXUH

3. Keeping it Local

5. Project Showcase

:LWKDQHQYLDEOHUHSXWDWLRQLQWKHƬWRXWDQG refurbishment industry, Warnes is proud to serve several London-based customers. However, as a :HVW6XVVH[ƬUPEDVHGLQ)RUGLWZDVWLPHWRUDLVH DZDUHQHVVRIRXUVHUYLFHRƪHUZLWKORFDORUJDQLVDWLRQV and we have now completed several local projects. Sites include: Worthing College, the Fry Group, and The Sphere Business Centre at GB MET College. Not only do we continue to service these local organisations but new enquiries and orders are increasing.

Pictured, is just one of the many projects successfully completed in this busy year. Weâ&#x20AC;&#x2122;re showcasing a recently completed design and build for our customer 90Ten, a specialist global healthcare consultancy. As a successful and expanding company, their need for more space was clear. In conjunction with replanning its existing premises Warnes also helped 90Ten move LQWRDQHZRƯFHMXVWDIHZGRRUVGRZQ:RUNLQJ FROODERUDWLYHO\EHWZHHQRƯFHVWKHLUWHDPV wanted to maintain the same feel as they moved between rooms. With bright inspiring spaces and considered workstation arrangements we created a great working environment to complement the buildingâ&#x20AC;&#x2122;s existing communal collaboration and breakout spaces in the neighbouring atrium.

4. Warnespace Completed in January, Warnes refurbished an area RQWKHJURXQGÆ®RRURILWVKHDGRƯFHFUHDWLQJD hi-spec meeting room weâ&#x20AC;&#x2122;ve called Warnespace. Now in constant use for training and conferencing, this

16


Warnes Projects

PARTNER

8. Better Business We enjoyed being part of the Better Business Show 2018 and next yearâ&#x20AC;&#x2122;s stand is already booked â&#x20AC;&#x201C; we want to be part of the biz buzz. With more than ninety fellow exhibitors, business support, expert speakers and meet the buyer, itâ&#x20AC;&#x2122;s an event on the calendar we donâ&#x20AC;&#x2122;t intend to miss. Please come and say hello.

9. Shared Values

6. The Chamber Connection Warnes are delighted once again to be Connect magazine Premier Partners. Weâ&#x20AC;&#x2122;re always looking for ways to engage with local businesses and professionals. Thanks to the Chamberâ&#x20AC;&#x2122;s proactive support and comprehensive programme of events, we can do this successfully.

7. Charity Challenge Steve Hobbs, MD at Warnes, recently completed the Snowdon Sunset Trek challenge set by St Barnabas. Impressive though this mountain climb was, the real success was raising nearly ÂŁ4,000. This put Steve in the top 1% of nearly 90,000 Just Giving fundraisers in September. Steve is thrilled to be able to contribute to the charity after personally seeing the valuable work carried out at St Barnabas E\WKHLUVWDĆŞHYHU\GD\

Weâ&#x20AC;&#x2122;re launching a new recycling directive at the Better Business Show. Weâ&#x20AC;&#x2122;re excited about the potential of a scheme which really ticks the corporate social responsibility box. Already described as a winwin-win incentive, it reduces the negative impact RQWKHHQYLURQPHQWUHGXFHVODQGĆŹOODQGFRQYHUWV construction waste into charitable funds.

10. Transform your Workspace Looking at the projects weâ&#x20AC;&#x2122;ve completed in 2018, we are proud of an ever-increasing portfolio of impressive projects. Is there a project you need help with in 2019? Do you need to transform your workspace? Weâ&#x20AC;&#x2122;d be delighted to hear from you and discuss your requirements. Full details are at www.warnesprojects.co.uk or call 01243 558570

17


And the winners are...

The winners Adur & Worthing Business Awards 2018

O

n Friday 16th November the winners of the 11th Adur & Worthing Business Awards were announced at The Pavilion Theatre, Worthing.

The winners:

The sell-out event was attended by over 385 guests all representing local businesses and included the townâ&#x20AC;&#x2122;s Mayor, Paul Baker and Mayoress, Vice Chairman of Adur District Council - Councillor Joss Loader, Tim Loughton MP as well as other distinguished guests and Council delegates. The Adur & Worthing Business Awards is one of the most prestigious events in the local business calendar and over 700 entries and nominations were received this year. Attendees from the business world were entertained during the ceremony, as writer and broadcaster Simon Fanshawe OBE took the reins to host the event. During the evening guests were also treated to a surprise performance from Encore and close up table magic provided by Tony Charles â&#x20AC;&#x201C; Itâ&#x20AC;&#x2122;s Magic Time! The winner of the coveted Overall Business of the Year award went to A & F Pilbeam Construction Ltd. An innovative construction company the Judges were impressed by the enterprise, passion and drive, shown by Team Pilbeam in taking their business forward. &RQWLQXLQJWRZLQVLJQLĆŹFDQWFRQWUDFWVDFURVVWKH area and beyond, they lead the way in promoting and representing their sector to an exceptional standard.

67$57Ç&#x2022;83 (Sponsored by: Michael Jones & Co) WINNER: The Georgi Fin Micropub

7KLV\HDU*HRĆŞ5D\QVIRUG 5LQJV*URXS ZDV presented with the Lifetime Achievement Award. *HRĆŞLVDZLGHO\UHVSHFWHGDQGOLNHGPHPEHURIWKH local business community and has dedicated his life to the Worthing area in which he lives and works. He has built several successful businesses that continue to bring employment and wealth to the area In addition to recognising some of the top business talent in our area, this yearâ&#x20AC;&#x2122;s awards also supported Kamelia Kids Nursery, a dedicated local charity that supports families and young children with high care QHHGV$IXQGUDLVLQJUDĆ°HFRXUWHV\RI'DUUHQ&UDEE was held during the awards ceremony resulting in ÂŁ2500 being raised for this fantastic cause. The photos on the night were taken by Martin %ORRPĆŹHOGDQG$QG\0DWWKHZVIURP6HDVLGH&UHDWLYH

18

SMALL BUSINESS (Sponsored by: Adur & Worthing Business Partnership (AWBP)) WINNER: ViiSana


And the winners are...

The winners:

MEDIUM BUSINESS

BUSINESS PERSONALITY

(Sponsored by: Allergy Therapeutics)

(Sponsored by: The Martlet Partnership)

WINNER: A&F Pilbeam Construction

:,11(5&KULV&RRSH\ &DUSHQWHU%R[

LARGE BUSINESS

MANUFACTURING & ENGINEERING

(Sponsored by: 5 Rings Group)

(Sponsored by: Carpenter Box)

WINNER: Fizz Creations

WINNER: Pyroban

19


And the winners are...

The winners:

YOUNG ACHIEVER (Sponsored by: Lancing College Preparatory School at Worthing) WINNER: Henry King HG King Funeral Services

HOSPITALITY, TOURISM AND LEISURE (Sponsored by: Adur & Worthing Councils) WINNER: Field Place Manor House & Barns

CUSTOMER SERVICE

INNOVATION

(Sponsored by: Worthing & Adur Chamber of Commerce)

(Sponsored by: Kreston Reeves)

WINNER: Wall Bros Carpets & Flooring

20

WINNER: ColourFull Kitchens


And the winners are...

The winners:

TRAINING & DEVELOPMENT

RETAILER

(Sponsored by: MET – Greater Brighton Metropolitan College)

(Sponsored by: Worthing Town Centre Initiative)

WINNER: Ricardo PLC

WINNER: Browns Natural Pet Store

GREEN BUSINESS

3/$&(72($7$1'ǖ25'5,1.

(Sponsored by: Southern Water)

6SRQVRUHGE\%HQQHWW*ULƯQ6ROLFLWRUV  Notaries)

WINNER: Nordell

WINNER: The Egremont Bar & Restaurant

21


And the winners are...

The winners:

BUILDING & CONSTRUCTION

BUSINESS IN THE COMMUNITY

6SRQVRUHGE\*DUGQHU6FDUGLƬHOG

(Sponsored by: FRP Advisory)

WINNER: A&F Pilbeam Construction

:,11(5*DUGQHU6FDUGLƬHOG

LIFETIME ACHIEVEMENT

OVERALL BUSINESS OF THE YEAR

(Sponsored by: JSPC Computer Services)

(Sponsored by: Electronic Temperature Instruments Ltd)

:,11(5*HRƪ5D\QVIRUG 5LQJV*URXS

WINNER: A&F Pilbeam Construction

22


5DLVH\RXUSURƬOH

5DLVH\RXUSURƬOHZLWK award PR Cathy Kelly from Catherine Kelly PR shares her secrets on how you can secure good business PR in these regular features…

B

ig congratulations to the Chamber members who scooped accolades at the Adur and Worthing Business Awards in November! Learn more about the winners in the ‘Spotlight’ and ‘My Business, My Story’ features I’ve put together in this issue. With the awards still fresh in our minds, it’s worth checking that if good fortune came knocking, you would be ready to maximise your time in the limelight! It’s worth setting up any missing social media channels and always focus on the ones where your ideal customer hangs out.

Once you’ve been nominated: 1.

Write a Press Release - make it as interesting and newsworthy as possible and invest in a professional photograph to accompany it. There’s a complimentary Press Release template on my website to get you started. Email story and photograph to your local and trade media and share it on your website.

2.

Use social media to share the award shortlist from the Chamber website and online version of Connect magazine across your channels. Share any social media posts publicising the awards.

3.

Write your own social media messages with GLƪHUHQWDQJOHV

4.

Record a 1 minute video on your phone or a good camera talking about your business journey and what it means to be nominated and post it across your social media channels.

Post award event If you’re lucky enough to win an award, update and send another Press Release with a winner’s photograph, share the news on social media, include the words ‘award-winning’ and the logo on your website and business materials. If you’re not camera shy, make another video and share it on social media. Remember to include a link back to your website in any social media posts featuring media coverage about your win. 7KH35EHQHƬWVWKDWFDQUHVXOWIURPEHLQJ nominated/shortlisted and winning an award are far-reaching – from making you stand out from the competition to getting you valuable, free news coverage.

Cathy@catherinekellypr.co.uk www.catherinekellypr.co.uk

23


Greater Brighton Metropolitan College

Open for business

Room hire â&#x20AC;&#x201C; prices from ÂŁ10 per hour

The MET is dedicated to meeting the needs of the business community and is now offering a range of rooms for hire across our campuses in Brighton, Shoreham and Worthing. Whether you need space for company training, meetings or presentations we can accommodate your needs on a small or large scale basis.

For further information please contact Business Solutions on:

(01903) 273 732 commercial.services@gbmc.ac.uk  www.northbrook.ac.uk/BusinessSolutions L Northbrook Metropolitan College, Business Solutions, 17 Liverpool Gardens, Worthing, West Sussex, BN11 1RY


Greater Brighton Metropolitan College

PARTNER

How do we improve our products, services and SURĆŹWVHVSHFLDOO\LQWLPHV of uncertainty? A good place to start is by reviewing our communication strategy.

A

s the Better Business Show approaches being better at business should be at the forefront of our thinking. How do we improve our SURGXFWVRXUVHUYLFHVDQGRXUSURĆŹWVHVSHFLDOO\ in times of uncertainty? A good place to start is by reviewing our communication strategy. The key to any successful business is having open, honest and transparent communication both with external customers and just as importantly, with internal customers. Our customers, colleagues and VWDĆŞDOOQHHGWRNQRZZKDWRXUSODQVDUHDQGKRZ we are going to achieve them. Customers need to understand that we are listening to them where products, services, costs, delivery and quality are concerned. Our colleagues need to be comfortable communicating with us in the knowledge that they are respected and listened to. Our employees need to understand our goals and our longer term vision, and ZKHUHWKH\ĆŹWLQWRWKDWYLVLRQ That sounds like a lot of communication, and it is. Businesses fail when they stop communicating HĆŞHFWLYHO\DQGZKHQWKH\VWRSOLVWHQLQJWRWKHLU customers, their employees and the market. Polaroid, Woolworthâ&#x20AC;&#x2122;s, HMV, Blockbuster, and Kodak are all examples of once successful companies that stopped listening and convinced themselves that everything ZDVĆŹQHDQGFKDQJHZDVQoWQHHGHG

Itâ&#x20AC;&#x2122;s more important than ever to regularly review our business plans and strategy. Markets and customer needs change so quickly that itâ&#x20AC;&#x2122;s vital to listen constantly to our customers and to embrace change, while always striving to improve our products and services. Many of you will either be self-employed or ZRUNLQJLQVPDOOFRPSDQLHV6RLVLWDQ\GLĆŞHUHQW for you? Personally I donâ&#x20AC;&#x2122;t think so. You still have customers to satisfy and will have friends and family who will be interested in your success so you will need just as clear a strategy as any larger organisation. You do have a big advantage over your larger competitors: the ability to change direction quickly. As soon as you are aware of a VLJQLĆŹFDQWFKDQJHLQWKHPDUNHWRU\RXUFXVWRPHU requirements, you can adjust your business model while the big corporations are still discussing it. So, as we approach the Better Business Show letâ&#x20AC;&#x2122;s take this opportunity to ensure that we continue to communicate and listen to all our customers, peers and colleagues. )RUPRUHLQIRUPDWLRQWRVXSSRUW\RXUVWDĆŞ development training please contact Paul Trew, Commercial Training Manager paul.trew@gbmc.ac.uk 01903 273723

25


Ringing the changes

My business, my story Ringing the changes on customer service ,QWKLVLVVXHZHWDONWR*HRĆŞ5D\QVIRUGZKRKDVEXLOWVHYHUDO businesses, including the highly-successful 5 Rings Group. A former VHPLSURIHVVLRQDOIRRWEDOOHUKLJKSURĆŹOHEXVLQHVVOHDGHUDQGFKDULW\ supporter, he is the worthy winner of the 2018 Adur and Worthing Business Awards Lifetime Achievement Award.

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HRĆŞLVWKH&KDLUPDQRI5LQJV*URXS a leading provider of essential business services including IT, telecoms, energy, electrical and security systems, with its headquarters in Commerce Way, Lancing.

:KHQGLG\RXUXQ\RXUĆŹUVW business? Raynsford Heating started trading in 1978, installing domestic heating services. The business was initially run from my bedroom and grew to 25 ĆŹWWHUVZLWKDIRFXVRQTXDOLW\ZRUNDQGRXWVWDQGLQJ customer service.

How did you move into the telecoms industry? By the late nineties, the market for heating systems was declining and I could see that telecoms was a growing industry so I took a leap of faith and decided to retrain as a communications engineer. To support my family during the transition, I drove a taxi and then started working as a self-employed consultant for Uniworld Communications. By 2005, I had generated a turnover of ÂŁ70,000 per month and the business grew not only locally, but also nationally. Customers included the National Probation Service. At this stage, I employed my son Peter â&#x20AC;&#x201C; but this was not enough. I wanted to run my own telecoms company. I wanted to change the industry. 2WKHUSURYLGHUVZHUHRĆŞHULQJSRRUFXVWRPHU

26

service, with callers held in long queues and customers being tied to long service contracts. I had a revolutionary vision for a telecoms business WKDWZRXOGDQVZHUHYHU\FDOOZLWKLQULQJVDQGRĆŞHU no contracts. If customers did not like the service they would be free to leave.

When did you start your business and how has it changed? 5 Rings Telecom was started in 2007 to reduce business clientsâ&#x20AC;&#x2122; telephone and broadband costs. As this was a great success, in 2010 we launched 5 Rings IT as we realised that customers were often tied into long-term IT support packages which were controlled by their technical support providers. We handed the


Ringing the changes

service. When I started 5 Rings Telecom, I wanted clients to be able to speak to a real person and not to be left waiting in a queue when phoning. Thatâ&#x20AC;&#x2122;s how 5 Rings Telecom was born we answer every call within 5 Rings.

customer back control of their IT systems and our IT operation expanded. We launched 5 Rings Energy in 2014. This was followed by 5 Rings Electrical and 5 Rings Security in 2018. 7ZR\HDUVDJRZLWKVWDĆŞOHYHOVLQFUHDVLQJGXHWR growth, we invested over ÂŁ200,000 in our Lancing EDVH:HERXJKWDIXUWKHUVTXDUHIHHWRIRĆŻFH VSDFHDQGUHIXUELVKHGWKH+HDG2ĆŻFHWRSURYLGHDQ amazing workplace for our team. We now employ more than 30 people across our RĆŻFHDQGWHFKQLFDOEDVHLQ/DQFLQJRSHUDWLRQDO centre in St Albans and more recently in Ross-on-Wye.

How did you grow your business? In the early days of 5 Rings Telecom, I attended numerous networking breakfasts each week which provided many leads and I also contacted my close business friends for recommendations. I asked our clients to recommend me to three of their business friends and it grew from there. )URPSDVWH[SHULHQFH,KDYHOHDUQWWRRĆŞHUWKH best products coupled with an excellent personal

I also saw other telecom service SURYLGHUVRĆŞHULQJVXSSRVHGO\ORZ rates and then locking their clients into ORQJWHUPFRQWUDFWV VRPHWLPHVXSWR ĆŹYH\HDUV 7KHUHZHUHRIWHQKLGGHQ â&#x20AC;&#x2DC;extrasâ&#x20AC;&#x2122; and clients would end up paying substantially more money. With 5 Rings Telecom, we have no contracts, so clients will only stay with us if they like our service and competitive rates. This has worked so well that we now have many loyal clients throughout the UK that trust 5 Rings to deliver both a really personal service and at a competitive cost.

What challenges have you faced? To be honest, I canâ&#x20AC;&#x2122;t say that Iâ&#x20AC;&#x2122;ve experienced many major challenges. Itâ&#x20AC;&#x2122;s been hard work at times, but Iâ&#x20AC;&#x2122;ve relished the challenge of building a business that Iâ&#x20AC;&#x2122;m proud of and with many loyal clients.

Is there a particular project you are most proud of? I started 5 Rings with my son Peter and now he is the Managing Director of 5 Rings. It gives me immense pleasure to know that my son can now take 5 Rings to even greater heights and makes me feel very proud!

Whatâ&#x20AC;&#x2122;s the one piece of business advice you would tell your younger self? I would always advise anyone starting up in business to believe in themselves, be passionate, but above all, be honest! Donâ&#x20AC;&#x2122;t borrow unless you have to - Iâ&#x20AC;&#x2122;ve built 5 Rings with no borrowings or overdrafts. Itâ&#x20AC;&#x2122;s also helpful to â&#x20AC;&#x153;learn to walk before you runâ&#x20AC;?! For more information on 5 Rings Group please visit www.5ringsgroup.co.uk

27


PARTNER

,QGHSHQGHQW7UDYHO([SHUWV

Be better at business Kicki Smith encourages you to take a short break

T

o be better at business is what we all want. For this to happen, you need a break every so often. No time to take a nice long two-week holiday? No problem, take a short break. Let me know your likes and dislikes and I’ll get you there. Here are a few ideas on where to go and what to do:

Venice Two or three days in this city for a complete change of scenery, and to rejig your mental stimulation is a must. Fly from Gatwick into Marco Polo, take a water taxi and you won’t regret a minute. The best way to see the city is by walking and there are hundreds of hotels to choose from, 3* to the amazing 5* depending on your budget.

28

Lake Como Just a 30-minute drive from Malpensa airport and surrounded by the Alps. Enjoy the scenery by foot or hire a bike maybe? A little pocket of beauty in northern Italy and the food is second to none. Maybe take in a round of golf too?

Marseille Take the Eurostar from London direct to Marseille, sit back and relax, then just chill and enjoy the Provence vibe for a few days. Try the famous Bouillabaisse and maybe a glass of pastis. Stay at the Hotel Intercontinental and you’ll wake up overlooking the picturesque harbour.


,QGHSHQGHQW7UDYHO([SHUWV

PARTNER

Geneva Enjoy the lake and take in the view of Mont Blanc. Go in December and experience the celebration of when Geneva won back the city â&#x20AC;&#x201C; costume parades and an abundance of chocolate everywhere. Enjoy one of the famous cheese fondues, literally on the lake. I can tell you where to go.

Stockholm A city built on seven islands. Buy a city pass and take a boat around the archipelago or walk around WKHROGWRZQORRNDWWKH3DODFHDQGKDYHDƬND IDPRXV6ZHGLVKFRƪHHEUHDNZLWKFDNH IROORZHGE\ a visit to the Vasa ship. The land of the midnight sun is not to be missed. Any of these will help you to be better at business â&#x20AC;&#x201C; you need to take a break, have a change of scenery and recharge your batteries every so often and then go from strength to strength! Success! A change is as good as a restâ&#x20AC;¦.it really is true! Remember, I can help you travel the world without costing the earth. I look forward to hearing from you â&#x20AC;&#x201C; go on you deserve it.

About Kicki: Kicki has lived in Shoreham for nearly 30 years. She has been a member of the Chamber since January 2016, plays an active role on the membership committee and is an ambassador for the Chamber. Through the knowledge and experience of World /X[XU\7UDYHOZHZLOOKHOS\RXƬQGH[DFWO\ZKDW youâ&#x20AC;&#x2122;re looking for, in the destinations you most want WRYLVLW<RXFDQERRNZLWKXVLQFRPSOHWHFRQƬGHQFH DVZHFDQRƪHUƬQDQFLDOSURWHFWLRQWKURXJKRXU PHPEHUVKLSZLWKWKH,QGHSHQGHQW7UDYHO([SHUWV

29


Did you know?

Did you know? Kelly Oâ&#x20AC;&#x2122;Haire curates some fascinating facts! Happy New Year! January is named after the Roman God, Janus who is always pictured with two heads. One looks back into the year that has past while the other looks forward at the year to come. The Anglo-Saxons had a much darker name IRUWKHƬUVWPRQWKRIWKH\HDUsn:XOIPRQDWKo as it was the month that hungry wolves were at their most dangerous and came scavenging!

Stay Resoluteâ&#x20AC;¦ New Year is a terrible time to make a resolution! In a recent BUPA poll, 43% of people lasted less than a month before returning to old bad habits. So if youâ&#x20AC;&#x2122;re on a quest to be healthier / more successful / better skilled, then use these top three tips: 1. Choose the resolution for yourself and not for what others want 5HJXODUO\UHPLQG\RXUVHOIRIWKHEHQHƬWVRIZKDW youâ&#x20AC;&#x2122;re doing and 3. Expect to have set-backs and donâ&#x20AC;&#x2122;t let them be a reason to give up altogether.

([KLELWLRQIDFWV 7KHZRUOGoVƬUVWUHSRUWHGEXVLQHVVH[KLELWLRQVZHUH the â&#x20AC;&#x2DC;Exposition des produits de lâ&#x20AC;&#x2122;industrie françaiseâ&#x20AC;&#x2122; held in Paris each year from 1798 to 1849. They were a precursor to the famous â&#x20AC;&#x2DC;Great Exhibitionâ&#x20AC;&#x2122; held in London in 1851 and for which the â&#x20AC;&#x2DC;Crystal Palaceâ&#x20AC;&#x2122; was built. The worldâ&#x20AC;&#x2122;s largest exhibition hall was built for the famous annual Hannover trade fair in Germany. The fair was actually started by the British in 1947, who were keen to help rebuild the European economy after ::7KH+DQQRYHU0HVVHJHO¿QGH +DQQRYHU([KLELWLRQ&HQWHU KDVDJURVVFDSDFLW\RIVTXDUH meters and is fully integrated with the cityâ&#x20AC;&#x2122;s infrastructure. However, if youâ&#x20AC;&#x2122;re including outside space, the NECC in Shanghai wins with a total of 500,000 square meters. Plus, itâ&#x20AC;&#x2122;s built in the shape of a giant four leaf clover too. I wonder how many Better Business 6KRZVFRXOGƬWLQVLGHLW"

30


5 ways to improve your content

5 ways to improve your content 3HWHU1RRQHVKDUHVKLVƬYHWRSWLSVRQZKDWPDNHV valuable and well-written content

P

eople are far shrewder today in how they make buying decisions – they search for answers to questions, and solutions to problems before they buy. It’s up to you to provide those answers and solutions, in the form of useful, valuable and wellwritten content.

1. Know your audience (YHU\RQHoVGLƪHUHQWVR\RXFDQoWZULWHIRU everyone. Imagine your ideal customers, understand what they’re looking for and speak their language, not yours. So leave out the business speak, the jargon and the clichés, and engage with your customers on their level.

2. Don’t make it about you Now you understand who your ideal customers are, answer the questions they’re asking, not the questions you might prefer them to ask. Before investing time to read your content, people ask themselves: ‘What’s in it for me?’ The quicker you tell them, the more chance you have that they’ll read on.

3. Imagine you’re speaking not writing Do you sometimes feel the need to adopt a more formal and superior form of English when writing? Don’t! Demonstrate your knowledge and experience but write as you speak and have a conversation with your customers. Read it aloud to see if it sounds natural.

4. Tell them about the EHQHƬWV American economist Theodore Levitt summed this up when he said, ‘People don’t want a quarter-inch drill, they want a quarter-inch hole.’ Your customers look for a solution to a problem, so talk about this. Your product or service is simply the tool that gives them WKHEHQHƬW

5. Keep it simple You need to make it as easy as possible for your customers to read your content – they can always look somewhere else. Follow these rules and you won’t go far wrong. • Don’t use long words when there’s a perfectly good short word. • Write short sentences but mix it up so it doesn’t sound clunky. • Use the active voice rather than the passive: Peter wrote this article, rather than, this article was written by Peter. It’s no coincidence that the active version uses fewer words, so this encourages shorter sentences. Peter Noone info@peternoone.co.uk www.peternoone.co.uk 07821 877868

31


Local developments

Why I believe we are set fair despite the headwinds

I

often cycle along our fantastic seafront on the way to work at the Town Hall. The wind of course always seems to blow against you to or from work and the sea at this time of the year is a stampede of white horses. %XWWKHUHoVVRPHWKLQJPDJQLƬFHQWDERXWWKDWYLHZ which helps me face the day with optimism. I think 2019 might be a little like my travel to work. Often stormy but if we focus on the right things I think we FDQPDNHVLJQLƬFDQWSURJUHVVLQZKDWZLOOEHDYLWDO year. At Adur & Worthing Councils we are ready to put our heads down and pedal hard against any economic headwinds we may encounter. So I thought it might be timely to pick out a few project highlights that we think you’ll begin to notice in 2019. Adur District Council is building a new 24,000 sq IHHWRƯFHLQ6KRUHKDPRQODQGSUHYLRXVO\XVHGDVD car park for the former Civic Centre. It’s an exciting project and is already pre-let to Focus, a leading UK communications provider which has great plans for further expansion. Nearby, work will begin in earnest during the year on Southern Housing’s Free Wharf development featuring many new homes and delivering a new tidal wall. The District Council has worked closely with the Sussex Yacht Club and planning permission has been secured for a brand new Club HQ with provision of new tidal defences.

Worthing Borough Council has developed an innovative new partnership with London and &RQWLQHQWDO5DLOZD\V /&5 WRXQORFNWKHYDFDQW Union Place site which occupies a central location close to Waitrose. During the year we saw planning approval secured for 600 new homes, a new IKEA store and a Country Park at New Monks Farm, Lancing. In Lancing it is pleasing to see considerable progress toward completion of the Sunbeam scheme in South Street. We have also seen signs of investment in Worthing with another great design winning planning approval IRUWKHIRUPHU0RWKHUFDUH7ZRVLJQLƬFDQWVFKHPHV have come forward which seek to bring many more living spaces above the shops at Beales and Poundworld. Having signed a ‘Growth Deal’ with West Sussex County Council, we have been consulting traders on GHWDLOHGSODQVIRUWKHƬUVWWZRPDMRUSXEOLFUHDOP improvements for Portland Road and South Street. So perhaps you can see why, despite constant head winds, you’ll often see me clad in luminous yellow cycling along the seafront with an optimistic determination. Martin Randall, Director for the Economy, Adur & Worthing Councils.

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$KHDOWK\EHQHƬW

$KHDOWK\EHQHƬWIRU\RX your employees and your bank balance! :HDUHH[FLWHGWRDQQRXQFHDQHZPHPEHUEHQHƬW in partnership with South Downs Leisure.

S

outh Downs Leisure LVQRZRƪHULQJ ALL Chamber members, regardless of number of employees, their corporate FIT4 gym membership rate. Usually this rate is only available to businesses with more than 10 employees, so this is a fantastic opportunity for our members who are not normally eligible for the reduced corporate rate. Corporate membership for FIT4 is just £39.95 per month instead of £48.75 per month - an annual saving of £105. This represents a great saving for members. In fact, as a sole trader the savings mean youâ&#x20AC;&#x2122;ll essentially pay just £30 a year for your Chamber membership. If \RXoUHDODUJHUEXVLQHVVDQGDQXPEHURIVWDƪMRLQ the savings can more than cover the cost of your Chamber membership.

Whatâ&#x20AC;&#x2122;s included in FIT4 membership? ),7PHPEHUVKLSLVDQDOOLQFOXVLYHƬWQHVVSDFNDJH VSUHDGDFURVVƬYHOHLVXUHVLWHV â&#x20AC;¢ Splashpoint Leisure Centre

â&#x20AC;¢ Davison Leisure Centre â&#x20AC;¢ Field Place â&#x20AC;¢ Worthing Leisure Centre â&#x20AC;¢ Fitness Centre at Worthing College. Many activities are included in the one membership fee: rƬWQHVVFODVVHVSHUZHHN rPRGHUQƬWQHVVVXLWHV â&#x20AC;¢ Swimming pools, saunas, spa, steam rooms and heat beds r)UHHJ\PLQGXFWLRQ UHJXODUƬWQHVVSURJUDPPH updates â&#x20AC;¢ Sport Coaching r2ƪSHDNUDFTXHWVSRUWV â&#x20AC;¢ No tie in contract â&#x20AC;¦and more More information about whatâ&#x20AC;&#x2122;s included in membership can be found in the FIT4 brochure, which you can see on their website www. southdownsleisure.co.uk If you have any questions, please do give the Chamber team a call on 01903 203484. If you are not currently a member but would like to take DGYDQWDJHRIWKLVDPD]LQJEHQHƬW\RXFDQMRLQWKH Chamber online at www.worthingandadurchamber. co.uk. :HKRSHWKLVH[FLWLQJQHZRƪHULVRIEHQHƬWWR you and we look forward to adding further new EHQHƬWVVRRQ

33


Adur & Worthing Councils

Gigabit is coming to Adur & Worthing! Where could it take your business?

S

tudies over the past two years by the Cloud ,QGXVWU\)RUXPVKRZDVLJQLĆŹFDQWVKLIW in operational thinking, driven by digital transformation. As part of Adur & Worthing Councilâ&#x20AC;&#x2122;s aim to bring ultrafast broadband speeds to the local area and boost growth, local businesses are expected to snap up the chance to claim up to ÂŁ2,500 against the cost of installing a gigabit-capable broadband connection, preparing them for the technologies of the future. A recent government report suggests faster broadband has led to a ÂŁ9 billion surge in turnover IRUEXVLQHVVHVGHOLYHULQJ~EHQHĆŹWIRUĆŹUPV for every ÂŁ1 invested by central and local authorities. Digital and cloud based software can improve all aspects of business including: online sales, cash ĆŽRZSD\UROOPDUNHWLQJPRELOHWHFKQRORJ\GLVDVWHU UHFRYHU\FOLHQWDQGVWDĆŞFRPPXQLFDWLRQsQRWWR mention the ability to attract world-wide talent. Other types of digital interaction, including co-working, cloud computing and social media can LQFUHDVHSURĆŹWVE\XSWRFRPSDUHGWRQRQ digital businesses as well as generating a 13.5% increase in sales per employee in three years.

Fast-paced changes in technology have seen directors and business owners move IT infrastructure from a cost function to a revenue generating function, placing it at the heart of business strategy.

34


Adur & Worthing Councils

)XOOĆŹEUH*LJDELWFDSDEOHEURDGEDQGWHFKQRORJ\ means upload and download speeds can be the same. For businesses that invest in this technology, their broadband needs can be future proofed for the next ten years. This can enable companies to: â&#x20AC;˘ Use multiple video conferencing systems simultaneously â&#x20AC;˘ Make the most of cloud-based business DSSOLFDWLRQVVXFKDVĆŹOHEDFNXSVUHDOWLPH collaboration, instant messaging and security features r8SORDGDQGGRZQORDGPDVVLYHGDWDĆŹOHVLQ seconds r6WUHDPOLYHZHEFRQWHQWLQDĆŽDVK

Peter Raynsford, Managing Director at 5 Rings Group â&#x20AC;&#x201C; a Lancing based supplier of Gigabit services across West Sussex and promoter of the Gigabit Voucher scheme â&#x20AC;&#x201C; said, â&#x20AC;&#x153;GigabitFDSDEOHEURDGEDQGRĆŞHUVEXVLQHVVDQHZZD\ of working and opens up potentially exciting revenue streams. We are pleased to be involved ZLWKWKHVFKHPHZKLFKFRXOGRĆŞHUDIXWXUHSURRI broadband solution to many large and growing businessesâ&#x20AC;?. Local businesses interested in Gigabit and registering for the discounted installation should visit www.businesswestsussex.co.uk/369-gigabitbroadband-for-businesses-scheme-.html and scroll to the bottom of the page for the list of suppliers that cover West Sussex. For more information contact Angela Crane Adur & Worthing Councils Angela.crane@adur-worthing.gov.uk www.adur-worthing.gov.uk

35


Ear to the ground

Ear to the ground â&#x20AC;¦ Worthing is set to get the WOW factor with the proposed installation of a Giant Wheel on the seafront 7KH:RUWKLQJ2EVHUYDWLRQ:KHHO :2: LVSURSRVHG IRUWKHDUHDEHWZHHQ7KH%HDFRQDQGWKH%HDFK2ƯFH at the bottom of Montague Place. At a height of 46 metres, the equivalent of nine double decker buses, the WOW will give unparalleled views of the town, Downs and the Channel. There will be a total of 36 pods with a capacity of 6 people each. A temporary base will be built on the beach to support the ride. The new proposal builds on the fantastic success of the Big Wheel which operated in Steyne Gardens earlier this year and which attracted more than 10,000 visitors in a month, despite extremely poor weather conditions.

Adur and Worthing picked for national digital project Adur and Worthingâ&#x20AC;&#x2122;s national reputation as a place of digital innovation has been underlined after it was awarded nearly £80,000 from the government to create a data toolkit to roll out across the UK. While many Councils across the country are just starting the journey to use technology, Adur & Worthing Councils has developed a range of apps to deliver EHWWHUPRUHHƯFLHQWVHUYLFHVWRUHVLGHQWVDQGYLVLWRUV Now, this knowledge is set to be shared even further after WKH&RXQFLOVZDVRQHRIMXVWDXWKRULWLHVDFURVVWKHFRXQWU\WRUHFHLYHIXQGLQJLQWKHƬUVWURXQGRIWKH Local Digital Fund from the Ministry of Housing, Communities and Local Government.

Worthing community resilience team (CRT) to be launched early in the New Year. 6HUYH2QDUHDQRQSURƬWLQWHUQDWLRQDOKXPDQLWDULDQ response charity that saves lives when natural disasters strike at home and abroad. Serve On is developing a network of formally trained volunteer community resilience teams to support the emergency services and local authorities in their response to major incidents. They are currently recruiting volunteers to enable a Worthing community resilience WHDP &57 ,QWKHODVWPRQWKV6HUYH2QKDVKHOSHGFRPPXQLWLHVLQWKH8.1HSDODQG+DLWL6HUYH On deployed to Yorkshire and &XPEULDLQWRKHOSƮRRGYLFWLPV0RUHUHFHQWO\WKHWHDPGHSOR\HG WR+DLWLDIWHUWKHKXUULFDQHKLWWRVXSSRUWWKHUHOLHIHƪRUW For more information visit www.serveon.org.uk For more information on these articles visit www.worthingandadurchamber.co.uk/news-blog

36


Spotlight

Spotlight on

ViiSana Small Business Award Winner

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iiSana is a life and health insurance broker ZLWKDGLĆŞHUHQFHLWLQFHQWLYLVHVDQGUHZDUGV clients for leading a healthy lifestyle.

Whatâ&#x20AC;&#x2122;s your â&#x20AC;&#x2DC;elevator pitchâ&#x20AC;&#x2122;? We are changing the way life and health insurance is sold. We believe that a healthier, happier workforce is good for business and we help our clients to achieve this by encouraging them to implement a sustainable culture of health and wellbeing. We combine this with award-winning life and health insurance cover, to ensure that a business and their employees are protected if the worst happens.

Whatâ&#x20AC;&#x2122;s the best part about your job? For me, itâ&#x20AC;&#x2122;s all about people. I am privileged to work with some amazing colleagues and we also develop close working relationships with our customers. The service we provide is incredibly important for the long-term sustainability of any EXVLQHVVVRLWoVFUXFLDOWREXLOGWUXVWDQGFRQĆŹGHQFH

Who is your dream client? One who truly values the contribution that their employees make and wants to give them the opportunity to be the best they can be. If the client is a sole trader or a private client, we work best with those who realise the importance of their own health and happiness, because we give them the tools to achieve this.

How are you developing your business this year? Our business is rapidly growing and in response to customer demand, over the coming 12 months we will be launching additional services and products. These will include a broader range of insurance and wellbeing support services. We will also be investing in our websites, to give customers access to more tools and information, while expanding our sales and support teams to enhance our national reach.

:KHUHGR\RXVHH\RXUVHOILQĆŹYH yearsâ&#x20AC;&#x2122; time? Our business is only three years old and we are proud of what we have achieved in this short time. 7KHQH[WĆŹYH\HDUVZLOOEHXVHGWRVWUHQJWKHQRXU position and our goal is that by 2023 we will be the number one provider for protection and wellbeing programmes to businesses of all sizes in the UK. www.viisana.com paul.ollerton@viisana.com 07595220980

37


The UKâ&#x20AC;&#x2122;s leading independent business water supplier.

Save on your business water switch@castlewater.co.uk Cut your costs

Water efficiency audits

Excellent customer service

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Contact us

castlewater.co.uk

Castle Water Limited | 1 Boat Brae | Rattray | Blairgowrie | PH10 7BH

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Registered company number SC475583. VAT number 189 7750 40


IT training for todayâ&#x20AC;&#x2122;s workplace

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lide Training provides modern and engaging IT training for organisations of any size.

A real-world approach

0DQ\,7WUDLQLQJFRPSDQLHVRĆŞHUDĆŹ[HGUDQJHRI â&#x20AC;&#x153;beginnerâ&#x20AC;? or â&#x20AC;&#x153;advancedâ&#x20AC;? courses which, letâ&#x20AC;&#x2122;s face it, probably wonâ&#x20AC;&#x2122;t correspond exactly to anybodyâ&#x20AC;&#x2122;s own VSHFLĆŹFUHTXLUHPHQWV We recognise that all organisations and their SHRSOHDUHXQLTXH6RPHXVH0LFURVRIW2ĆŻFHVRPH use Google G-Suite, a mixture of both, or are making the transition from one to the other.

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from the software they use. From here we put together a bespoke package of training that covers the features they need to master to meet their aims, and donâ&#x20AC;&#x2122;t waste time on subjects that arenâ&#x20AC;&#x2122;t relevant to them. Maybe you prefer traditional classroom-based training sessions. Perhaps you prefer to take courses online at your own pace. However you work, we can help you.

:LQWHU2ĆŞHU :HoUHSOHDVHGWREHRĆŞHULQJRĆŞDOOFRXUVHV to Worthing and Adur Chamber members booked before 1st March 2019â&#x20AC;&#x201C; simply quote code WACC20 when booking any on-site or online course.

Free taster 7U\DIUHHRQOLQHFRXUVHRQZRUNLQJPRUHHĆŻFLHQWO\ LQ([FHOZLWKDXWRĆŹOOs www.free-sample.glidetraining.com

Let Seaside Creative take care of your marketing... and relax

Talk to us for help with all your marketing, PR, social media, branding, photography, video and website needs. seaside

creative

L I M I T E D

t 01903 686858 or 01273 917848 seasidecreativeltd

seasidecreate

seasidecreative

w seasidecreative.co.uk

39


WiseUp2

7D[UHWXUQVIRUWKH self-employed Date: Friday 11th January Time: 9:30am – 11:30am Trainer: Leon Ruward FCCA, Sussex Year End Accountants

Date: Thursday 28th February Time: 9:30am – 11:30am Trainer: Louise McArragher MCIPD, LMHR Consulting

The art of selling

Creating content

Date: Tuesday 15th January Time: 1:30pm – 3:30pm Trainer: Garry Ettridge

Date: Friday 8th March Time: 9:30am – 11:30am Trainer: Meg Fenn & Rachael Dines, Shake It Up Creative

Finding your competitive edge

Customer service

Date: Tuesday 22nd January Time: 1:30pm – 3:30pm Trainer: Sheryl Tipton FCIM, Tipton Marketing

Date: Tuesday 12th March Time: 1:30pm – 3:30pm Trainer: Martin Smith, Martin Smith Learning & Development

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Date: Thursday 31st January Time: 9:30am – 11:30am Trainer: Jane Hames, Glide Training

Date: Tuesday 19th March Time: 1:30pm – 3:30pm Trainer: Jake Standing, Kreston Reeves

How to achieve more with the new LinkedIn

Presentation skills

Date: Tuesday 5th February Time: 1:30pm – 3:30pm Trainer: Kelly O’Haire, Seaside Creative

40

Communication and teamwork: Building high performing teams

Date: Friday 29th March Time: 9:30am – 11:30am Trainer: Paul Trew, GB MET College


WiseUp2

+RZWRPD[LPLVH social media for business

Presenting ourselves: How the brain works with and against us

Date: Tuesday 2nd April Time: 1:30pm -3:30pm Trainer: Kelly Oâ&#x20AC;&#x2122;Haire, Seaside Creative

Date: Tuesday 14th May Time: 1:30pm â&#x20AC;&#x201C; 3:30pm Trainer: Janet Webb, Janet Webb Consulting

Brand identity and logos

Working smarter

Date: Tuesday 9th April Time: 1:30pm â&#x20AC;&#x201C; 3:30pm Trainer: Patt Fallon, Bald Designs

Date: Tuesday 21st May Time: 1:30pm â&#x20AC;&#x201C; 3:30pm Trainer: Martin Smith, Martin Smith Learning & Development

Search Engine Optimisation

Debt recovery and credit control

Date: Thursday 25th April Time: 9:30am â&#x20AC;&#x201C; 12:30pm Trainer: Meg Fenn & Rachael Dines, Shake It Up Creative

Date: Friday 7th June Time: 9:30am â&#x20AC;&#x201C; 11:30am Trainer: Simon Marks, Marks Recoveries & Legal Services

Shoot, edit and upload to YouTube

The art of selling

Date: Tuesday 30th April Time: 1:30pm â&#x20AC;&#x201C; 3:30pm Trainer: 0DUWLQ%ORRPĆŹHOG Seaside Creative

Date: Tuesday 11th June Time: 1:30pm â&#x20AC;&#x201C; 3:30pm Trainer: Garry Ettridge

Get more from your marketing

Speaking with FRQĆŹGHQFH

Date: Friday 10th May Time: 9:30am â&#x20AC;&#x201C; 11:30am Trainer: Sheryl Tipton FCIM, Tipton Marketing

Date: Tuesday 25th June Time: 1:30pm â&#x20AC;&#x201C; 3:30pm Trainer: Jacqui Moorhouse, Facilitator & Trainer

The cost for any of these WiseUp2 courses is ÂŁ35 + VAT for Chamber members and ÂŁ75 + VAT for non-members. To book please visit www.worthingandadurchamber.co.uk/wise-up-training

41


PARTNER

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7RSWD[WLSVIRUDEHWWHU business Nathan Keeley, Partner and Head of Cloud Accounting at MHA Carpenter Box, discusses how getting your taxes right today can set your business on the course for success.

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usiness owners have a lot on their plate which means itâ&#x20AC;&#x2122;s easy to lose track of an approaching WD[GHDGOLQHRUƬQDQFLDOGDWDQHHGHGWR submit their return. Organisation is key when preparing for tax time. Letting tech take the strain is a great way to make sure that nothing is missed. There are some great tools and resources out there to support new and existing businesses. With the new year upon us, itâ&#x20AC;&#x2122;s a great time to get RQWRSRI\RXUWD[DƪDLUVDKHDGRIWKHHQGRIWKHWD[ \HDURQVW0DUFK IRUFRPSDQLHV 6HW\RXUVHOIXS for success by following these three steps:

Tip Number 1. Commit to clean bookkeeping all year long <HDUURXQGHƪHFWLYHERRNNHHSLQJLVWKHEHVWZD\ business owners can minimise tax season stress. With a wide range of cloud accounting software out there, thereâ&#x20AC;&#x2122;s every incentive to stop relying on time FRQVXPLQJPDQXDOPHWKRGV QRZZKHUHGLG,SXW WKDWEDJRIUHFHLSWV" WKDWOHDYHURRPIRUHUURUDQG can lead to tax hiccups. All-in-one options like Xero, QuickBooks and Sage automate your most important bookkeeping processes, including: â&#x20AC;¢ Tracking expenses â&#x20AC;¢ Tracking sales and income â&#x20AC;¢ Creating and sending invoices â&#x20AC;¢ Managing your inventory :LWK\RXUƬQDQFLDOUHFRUGVDOOLQRQHSODFHDQG up-to-date and accessible from any mobile device with internet connectivity, youâ&#x20AC;&#x2122;re better positioned to maximise your return, while avoiding penalties

42

Nathan Keeley

associated with incorrect or incomplete tax returns. $GGLWLRQDOO\ZLWK0DNLQJ7D['LJLWDO 07' IDVW approaching, now is the time to move to digital records if you donâ&#x20AC;&#x2122;t already have a system in place.

Tip Number 2. Capture every EXVLQHVVH[SHQVH (DFK\HDUDVLJQLƬFDQWSHUFHQWDJHRIEXVLQHVV owners claim less than half of their business expenses. This is often because they donâ&#x20AC;&#x2122;t have a reliable system for documenting expenditure on the go. Without carefully logged receipts, entrepreneurs forfeit valuable tax deductions, resulting in a loss of cash they could be investing back into their business.


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â&#x20AC;˘ Never combine business and personal expenses. For example, if you buy printer ink for your home and your business at the same time, ask for two separate receipts. â&#x20AC;˘ Pay yourself a set salary from your business account each month. This will help you determine how your income, as well as the business, will be taxed. Mobile apps such as Autoentry, Expensify and Receiptbank are ideal to use while on the go. They can be used to record receipt data, track mileage and generate expense reports. As an added bonus, most of these tools sync automatically with your all-in-one cloud accounting software.

Tip Number 3. Separate business from personal Right from day one, small business owners should clearly divide their personal and business H[SHQVHV'LĆŞHUHQWLDWLQJEHWZHHQWKHWZRZLOO make it much easier to claim deductions on your tax return â&#x20AC;&#x201C; and support those claims should an audit or an HMRC tax enquiry occur.

How we can help Not sure exactly what you can claim as a business expense? Wonder which accounting software will suit you best? Weâ&#x20AC;&#x2122;re here to help! At MHA Carpenter Box, we believe cloud technology is key for the future of businesses. Our dedicated cloud accounting team has specialist knowledge of the â&#x20AC;&#x2DC;all-in-oneâ&#x20AC;&#x2122; systems and can help \RXĆŹQG\RXUSHUIHFWWDLORUHGVROXWLRQ7KH\FDQ also provide system implementation, training and support if you need it and of course, they operate a Tax Enquiry Service to take the sting out of the cost of dealing with a tax enquiry should one occur.

We recommended these steps to separate your EXVLQHVVDQGSHUVRQDOĆŹQDQFHV â&#x20AC;˘ Create a separate bank account for your business and designate a credit card solely for business purposes. This will help you track expenditures while building up your credit and borrowing power.

For more information, and to download our <HDU(QG7D[3ODQQLQJ*XLGHSOHDVHYLVLW ZZZFDUSHQWHUER[FRPRUFDOO

43


Events Calendar

Join us at our events! Your next big client could be at one of our networking events! +RZWREHDQH[KLELWLRQLVW Wednesday 9th January 2019 | 5:30pm â&#x20AC;&#x201C; 7:00pm Arundel Restaurant, GB MET, Durrington BN12 6NU Free &RPHDORQJDQGƬQGRXWKRZWRPDNHWKHPRVWRXWRIEXVLQHVVH[KLELWLRQV including tips on how to get your marketing right, utilizing social media platforms, VWDQGSUHVHQWDWLRQVKRZRƪHUVDQGSRVWHYHQWIROORZXSV

Chamber Hub Friday 18th January 2019 | 12:30pm â&#x20AC;&#x201C; 2:30pm Impulse Leisure, Lancing Free Spend your lunchtime enjoying some informal networking with like-minded business people. The Chamber Hub is a well-established, popular networking event which attracts a vast selection of local businesses.

1HWZRUNLQJ%UHDNIDVWZLWKH[SHUWSDQHO Friday 25th January 2019 | 7:30am â&#x20AC;&#x201C; 9:30am The Burlington Hotel, Marine Parade, Worthing BN11 3QL Members: £14 + VAT | Non-members: £19 + VAT .LFNRƪE\KHDULQJIURPDSDQHORIH[SHUWVFRYHULQJWRSLFVLQFOXGLQJ marketing, goal setting, customer relationships, networking and sales. The panel will share their experiences and give top tips to better prepare you for 2019.

Better Business Pre-show networking breakfast Wednesday 13th February 2019 | 8:00am â&#x20AC;&#x201C; 9:45am Committee Rooms, Worthing Town Hall, BN11 1HA Price: £7.50 Looking to meet like-minded local business people? Come along to our networking EUHDNIDVWEHIRUHWKH%HWWHU%XVLQHVV6KRZ$OOSURƬWVIURPWKLVEUHDNIDVWDUH GRQDWHGWR*XLOGFDUH<RXZLOOEHƬQLVKHGLQWLPHWRYLVLWWKH%HWWHU%XVLQHVV6KRZ when it opens at 10:00am.

44


Events Calendar

Better Business Show 2019 Wednesday 13th February 2019 | 10:00am â&#x20AC;&#x201C; 4:00pm :RUWKLQJ7RZQ+DOODQG$VVHPEO\5RRPV (QWUDQFHYLDWKH7RZQ+DOO &KDSHO5RDG %1+4 Free to attend With over 90 exhibitors this event is a â&#x20AC;&#x2DC;mustâ&#x20AC;&#x2122; in the 2019 business calendar for ALL businesses in Worthing & Adur. Hear from keynote speakers from Rolls-Royce, Brighton Gin and The South East Organised Crime Unit.

Chamber Hub Friday 15th February 2019 | 12:30pm â&#x20AC;&#x201C; 2:30pm Impulse Leisure, Lancing Free Spend your lunchtime enjoying some informal networking with like- minded business people Chamber Hub is a well-established, popular networking event which attracts a vast selection of local businesses.

Breakfast Chat Tuesday 26th February 2019 | 7:30am â&#x20AC;&#x201C; 9:00am Arundel Restaurant, GB MET, Durrington BN12 6NU Price: ÂŁ8 + VAT Join us for our informal monthly networking breakfast. No speakers, no agenda just the chance to promote your business to a room full of like-minded business people!

Chamber Hub Friday 15th March 2019 | 12:30pm â&#x20AC;&#x201C; 2:30pm Impulse Leisure, Lancing Free Spend your lunchtime enjoying some informal networking with like-minded business people Chamber Hub is a well-established, popular networking event which attracts a vast selection of local businesses.

Planning Breakfast with James Appleton Friday 22nd March 2019 | 7:30am â&#x20AC;&#x201C; 9:00am Heene Community Centre, Worthing BN11 4PL Members: ÂŁ14 + VAT | Non-members: ÂŁ19 + VAT Donâ&#x20AC;&#x2122;t miss this planning update, always a very popular event! James Appleton will be providing further information on major projects in our area such as Union Place, Teville Gate, New Monks Farm and more.

45


New & Renewing

A huge Chamber welcome to our new members and thank you to the renewing members for their continued support! %HLQJSDUWRIWKH&KDPEHUPHDQV\RXEHQHƬWIURP shared information, knowledge and opportunities from organisations you might never otherwise meet. Remember â&#x20AC;&#x201C; Together business is stronger NEW ANDY WILSON FIRST AID TRAINING :HSURYLGHDFFUHGLWHGDQGEHVSRNHƬUVWDLG training courses throughout Sussex. I am passionate about sharing my knowledge and experience to equip others with life-saving skills.

EGALITE Egalite provides an outstanding domiciliary care and supported living services for younger adults with learning disabilities, physical disabilities and autism. www.egalitecare.com

ZZZDQG\ZLOVRQƬUVWDLGWUDLQLQJFRXN

EMERALD FINANCE

BROWNS NATURAL PET STORE

$ZDUGZLQQLQJLQGHSHQGHQWƬQDQFLDODGYLVHUV EDVHGLQWKHKHDUWRI:RUWKLQJRƪHULQJDGYLFH on mortgages, insurance, lifetime mortgages, pensions and investments. ZZZHPHUDOGƬQDQFHFRXN

Browns Natural Pet Store is a specialist destination store in West Sussex. We are a company inspired E\DOOWKLQJVQDWXUDORƪHULQJDKROLVWLFDQGKHDOWK\ approach to your petâ&#x20AC;&#x2122;s well-being. www.brownsnaturalpetstore.co.uk

COOPERATIVEHR LTD We are an independent, commercially aware, proactive HR consultancy helping businesses discover whatâ&#x20AC;&#x2122;s possible. We work closely with managers who have the desire to invest in their most valuable assets. www.cooperativehr.co.uk

DRAWBRIDGE Drawbridge Provide temporary home and business security when buildings are unoccupied for short periods of time such as holidays, illness or other enforced absences. www.drawbridgetps.co.uk

46

EXA NETWORKS Exa help businesses achieve their digital potential by delivering multi-gigabit internet connectivity to businesses in Worthing and the surrounding areas. ZZZH[DQHWXN

HAWES BUILDING LTD As highly skilled and accredited building FRQWUDFWRUVZHFDUU\RXWDOODVSHFWVRIVSHFLƬF projects and general builderâ&#x20AC;&#x2122;s work for residential and commercial/industrial new build and refurbishment projects. www.hawesbuilding.co.uk


New & Renewing HEALTH & SAFETY HELP

VIPEX GROUP

We provide SMEâ&#x20AC;&#x2122;s with a complete health and safety advice and solutions. We help you to comply with legislation and provide a safe, productive environment for you and your employees.

An incorporation of several corporate bodies, local-run businesses, charities DQG132V2ƯFHUVDQG([HFXWLYHV include innovative and future-planning team of entrepreneurs, moguls, CEOâ&#x20AC;&#x2122;s & solopreneurs. ZZZYLSH[JURXSOWG

www.healthsafetyhelp.co.uk

HR SMART CONSULTANCY LLP HR Smart are HR consultants who have been providing outsourced HR solutions to all businesses, small and large since 2004. We provide HR support to our clients on either a retained or an ad-hoc basis. www.hrsmartuk.com

52//6Ç&#x2022;52<&(02725&$56 Drive or be driven? From the timeless appeal of Phantom to the fearless attitude of Black %DGJHH[SORUHRXU6KRZURRPDQGƬQG\RXU perfect Rolls-Royce. www.rolls-roycemotorcars.com

SANTANDER At Santander we are passionate about working in the heart of the local community and we are committed to helping people and businesses prosper. www.santander.co.uk

SGS GLASS PRODUCTS SGS Glass Products is a specialist glass manufacturer based in West Sussex. We work ZLWKDUFKLWHFWVGHYHORSHUVRƯFHGHVLJQHUV glazing companies; home improvement companies and homeowners. www.sgsglassproducts.co.uk

THE KITCHEN CLEANING GROUP We are a commercial kitchen cleaning FRPSDQ\ZKRFRYHUIURPWKHƮRRUWRWKH ceiling and all appliances in between. We can work around any business hours including evening and weekends. www.kitchencleaninggroup.co.uk

RENEWING AJM PHOTOS Events and performing art photography specialists. Taking photos for a variety of occasions including charity events, parties, shows and proms. We also provide high quality head shots. www.ajmphotos.co.uk

BUZZ EVENTS & CATERING Our food is freshly prepared for your corporate or private event. We also cater for weddings and large conferences in Sussex, Surrey, London and beyond. www.becatering.co.uk

CASH CONTROL LTD 6SHFLDOLVWVLQ(326 HOHFWURQLFSRLQWRIVDOH FDVK register systems & software. We supply to all EXVLQHVVW\SHVUHVWDXUDQWVEDUVFRƪHHVKRSV clubs, retail shops, fashion & footwear stores. www.justtouch.co.uk

CUTE DOG CONSULTING 6RFLDOHQWHUSULVHWUDLQLQJSURYLGHURƪHULQJ City and Guilds and Institute of Leadership and Management accredited programmes in; Management, Customer Service, Business and Admin, Sales and Housing. www.cutedogconsulting.com

FREEDOM WORKS Modern & fresh co-working & collaborative RƯFHUHQWDOLQWKHKHDUWRI:RUWKLQJ)URP PDQEDQGVWRSHUVRQRƯFHV:RUWKLQJoV QHZHVWDQGODWHVWƮH[LEOHZRUNLQJHQYLURQPHQW to help you grow. www.freedomworks.space

47


New & Renewing

GEARING PLANT HIRE

JJ + H ACCOUNTING SERVICES

A Worthing based plant hire business specialising in the provision of mobile FUDQHVDQGWUDLOHUVZLWKDKLJKO\TXDOLĆŹHG and skilled team of crane operators, lift supervisors and appointed persons. www.gearingplanthire.com

:HRĆŞHUVSHFLDOLVWVHUYLFHVWR solicitors and nurseries. With a wealth of experience in both sectors we can KHOSFOLHQWVIRFXVRQWKHLUĆŹQDQFHV without taking them away from their main business tasks. www.jjandh.co.uk

GLIDE TRAINING Glide Training is a specialist provider of IT training with a focus on the end objectives of the individual, the team and their organisation. Courses can be delivered face to face on site, or online. www.glidetraining.com

HERE & NOW MEDIA Here & Now Magazine is a monthly magazine for all the best events and experiences in and around Worthing, to help residents and visitors get the best from the town. www.hereandnowmag.co.uk

INNAVISION â&#x20AC;&#x153;Now is the time to take control of your Health and wellbeingâ&#x20AC;? Solve your stress, anxiety, time PDQDJHPHQWDQGFRQĆŹGHQFHSUREOHPVZLWK Sandraâ&#x20AC;&#x2122;s personally tried and tested unique methods. www.innavision.co.uk

-$&48,0225+286(Ç&#x2022;)$&,/,7$725 AND TRAINER Facilitator for Chamber Peer Mentoring groups. I also do: group facilitation; Action Learning sets; workplace mediation; personal development training. jacquimoorhouse@outlook.com

J C DUNT FIRE & SECURITY J C Dunt Fire & Security specialize in the design, VXSSO\LQVWDOODWLRQDQGPDLQWHQDQFHRIĆŹUH DODUPDQGHPHUJHQF\OLJKWLQJ:HDOVRRĆŞHUĆŹUH H[WLQJXLVKHUVDQGĆŹUHEODQNHWV ZZZMFGĆŹUHFRP

48

MARTIN SMITH LEARNING AND DEVELOPMENT Martin Smith Learning and Development Ltd works with business leaders to develop their management and business communication skills to help them increase performance, both from themselves and their people. www.martin-smith.biz

MCCUNN MARKETING Marketing for those with restricted budgets LQFOXGLQJVWUDWHJ\GLJLWDOPDUNHWLQJ HPDLO newsletters, social media management, FRQWHQWFUHDWLRQZHEVLWHPDQDJHPHQW  corporate/promotional literature and events. www.mccunnmarketing.com

MOCHA FURNITURE Mocha Furniture work with local businesses, authorities and global corporates. Mocha are experts in supplying commercial IXUQLWXUHVROXWLRQVIRURĆŻFHKRVSLWDOLW\ educational and leisure premises. www.mocha-furniture.co.uk

MOLOKINI A full-service marketing agency in the heart of Worthing. We help businesses grow by delivering engaging marketing campaigns, through progressive PR and content, web design, digital marketing and graphics. www.molokini.co.uk


New & Renewing

RELATIVE MATTERS

ST BARNABAS HOSPICE

Relative Matters Ltd is a private care management and social work company that resolves issues encountered by people in later life and their representatives. www.relativematters.org

St Barnabas House provides specialist palliative care to adults with life-limiting illnesses, both within the hospice and in the comfort of patientsâ&#x20AC;&#x2122; homes across West Sussex. www.stbarnabas-hospice.org.uk

SILENT ASSOCIATES INTERNATIONAL

WORTHING PIER EVENTS

Silent Associates International Limited, deliver HĆŻFLHQWWKRURXJKDQGUHOLDEOHWHFKQLFDO management services for conferences, events and exhibitions. www.silentassociates.com

7KH*UDGH,,OLVWHGEXLOGLQJRĆŞHUVDOLJKW and airy feel with stunning panoramic views of the sea and the south coast. The Southern Pavilion is open for weddings and events. www.worthingpier.co.uk

Why you should be part of the Business Buzz

T

KH&KDPEHUoVĆŽDJVKLSHYHQWWKH%HWWHU Business show, is on the horizon. The Better Business show represents, in one day, all that is great about your local Chamber. You can start your day as you mean to go on by networking over a tasty breakfast. Follow this by visiting the exhibitors, mingling with other delegates, learning something new from an expert and meeting representatives from the council and other local organisations; all the ingredients for a productive and inspiring day. /LNHWKH$GXUDQG:RUWKLQJ%XVLQHVV$ZDUGV VHH &DWK\.HOO\oVDUWLFOHRQSDJH WKHVKRZSURYLGHV a great opportunity to promote your business, whether you are exhibiting or visiting. With over 90 exhibitors, youâ&#x20AC;&#x2122;ll have the pick of potential suppliers and clients; donâ&#x20AC;&#x2122;t forget your business cards! If youâ&#x20AC;&#x2122;re not a Chamber member, we really do believe that the Better Business show will demonstrate the value of membership to you. But to make the decision to join that little bit easier, weâ&#x20AC;&#x2122;re

YHU\H[FLWHGWRKDYHDVSHFLDORĆŞHUGXULQJWKHVKRZ for new members wanting to join the Chamber. Make sure you sign up to our emails or visit the &KDPEHUVWDQGGXULQJWKHVKRZWRĆŹQGRXWKRZ\RX can save on your membership. We look forward to seeing you in February! Registration is now open for the Better Business Show for more details visit www.worthingandadurchamber.co.uk

49


Business Directory In this issue we have introduced a business directory listing To advertise please email lauren@wothingandadurcamber.co.uk Creative brand, website & print design 07885 667272 clive@yoohoocreative.com

Protecting your assets securing your financial future

0DNLQJDGLôHUHQFHWR\RXU ORFDOFRPPXQLW\ 2OGHU3HRSOH_'HPHQWLD6XSSRUW_&DUH+RPHV_ &KLOGUHQDQG$GXOWVZLWK/HDUQLQJ'LVDELOLWLHV w:

ZZZJXLOGFDUHRUJ W 01903 327327

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yoohoocreative.com

Catering for all events, social & business.  www.eatfoodlovefood.com 07703 346483

EST. 1957

A bunch of fresh ideas to help your business grow. 01903 695400 team@mintdesign.studio

LOVE WHAT WE DO AT www.mintdesign.studio

BRAND WEBSITE PRINT MEDIA STRATEGY

YOU CAN ADVERTISE HERE FROM AS LITTLE AS £20 PER EDITION. FOR MORE INFORMATION OR A MEDIA PACK PLEASE CONTACT tracie@worthingandadurchamber.co.uk

50

Authorised and regulated by the Financial Conduct Authority

ADUR & WORTHING BUSINESS AWARD WINNERS CA RP ETS & FLOORING 2017 & 2018 For all your flooring needs â&#x20AC;¢ www.wallbroscarpets.co.uk ts.co.uk

Chamber Connect has various advertising opportunities.

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WALL BROS OS

This could be YOU!

OR CALL 01903

Tel: 01903 520200 email: insurance@nsure.co.uk www.nsureinsurance.co.uk


BMW #VTJOFTT1BSUOFSTIJQ

CHANDLERS WORTHING BMW. TAKING CARE OF BUSINESS.

 

The Ultimate Driving Machine

8IFUIFSZPVBSFBTPMFUSBEFSMPPLJOHGPSBDBSUIBUXPSLTGPSZPVSCVTJOFTTPSZPVNBOBHFBꠌFFUPGGFXFSUIBODPNQBOZDBST UIF #.8#VTJOFTT1BSUOFSTIJQIBTCFFOEFTJHOFETQFDJꠋDBMMZGPSZPV 8IZVT /PPUIFS#.8$FOUSFDBOPGGFSTVDIBOBQQFBMJOHDPNCJOBUJPOPGDMBTTMFBEJOHDBSTBOETFSWJDFTBT$IBOEMFST BOEXJUI#.8ѳT FWFSJNQSPWJOHSBOHFPG&GꠋDJFOU%ZOBNJDT UIFSFJTPWFSXIFMNJOHQSPPGUIBUMPXSVOOJOHDPTUTBOEUBYFGꠋDJFODZEPOѳUIBWFUPDPNFBUUIF FYQFOTFPGEZOBNJDQFSGPSNBODFBOEESJWFSBQQFBM

For more information please contact our Corporate Manager, Bob Andrews, on 01903 334801 or at bandrews@chandlers-bmw.co.uk Chandlers Worthing .BOPS3FUBJM1BSL 3VTUJOHUPO -JUUMF)BNQUPO 8FTU4VTTFY#/')





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CHANDLERS WORTHING MINI. LOOK THE BUSINESS. Whether you are a sole trader looking for a car that works for ďÚüê›üî»Ó§îîÚêďÚüҏӏ³§ĝ§§÷Ú²²§Ĉ§ê÷¸ÓǴǯœÚÒçÓď œêîɄ÷¸§H0I0üî»Ó§îî]ê÷Ó§ê縏§Ó£§î»³Ó§£ î秜»ĜœÌÌď²ÚêďÚüɋ ~¸ďüîɌIÚÚ÷¸§êH0I0§Ó÷꧜ÓÚ²²§êîüœ¸Óç秏̻ӳ combination of class-leading cars and services as Chandlers, Ó£Ĉ»÷¸H0I0ɨî§ć§ê»ÒçêÚć»Ó³êÓ³§Ú²H0I0HB0eH ÷§œ¸ÓÚÌÚ³»§îɄ÷¸§ê§»îÚć§êĈ¸§ÌÒ»Ó³çêÚÚ²÷¸÷ÌÚĈêüÓÓ»Ó³œÚî÷î Ó£÷č§²Ĝœ»§Óœď£ÚÓɨ÷¸ć§÷ÚœÚÒ§÷÷¸§§čç§Óî§Ú²£ďӏһœ ç§ê²ÚêҏӜ§Ó££ê»ć§êç秏Ìɋ For more information please contact our Corporate Manager, Bob Andrews, on 01903 334120 or at bandrews@chandlers-mini.co.uk Chandlers Worthing Manor Retail Park, Rustington, B»÷÷̧-Òç÷ÚÓɄ~§î÷eüîî§čIǰǵDz'-

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BEE PART OF THE BIZ BUZZ Worthing Town Hall

KEYNOTE SPEAKER

Kathy Caton

Chris White

exhibitor stands Explore local opportunities

Breakfast Networking Enjoy some networking over a hearty breakfast

Free business support From business experts in YDULRXVƬHOGV and industries

New skills for the digital world

Info Zone

A hive of info for start-ups to established businesses

FREE ENTRY

Meet the buyers

From local larger companies and Adur & Worthing Council

Lunch Box

Heritage and Philanthropy

Rolls-Royce Motor Cars

Founder and MD

Brighton Gin

Cyber Crime Specialist

South East region Organised Crime Unit

...network and mingle

#betterbiz2019

Don’t miss out – register now! www.worthingandadurchamber.co.uk SHOW PARTNERS

MAIN SPONSOR

design: yoohoocreative.com

90+

Andrew Ball

KEYNOTE SPEAKER

At the show...

SPECIALIST SPEAKER

Wed 13th February • 10am - 4pm

Profile for Worthing and Adur Chamber of Commerce

Chamber Connect Issue 9  

Chamber Connect Issue 9