Page 1

BUS 430 Chapter 3 quiz

For more classes visit www.snaptutorial.com 1. When Bill Gates stated that "Microsoft is always two years away from failure," he was emphasizing the importance of 2.

Value chain measures would generally be less valuable to

3. In choosing performance measures, an organization might consider all of the following criteria except 4.

The service-profit chain model

5.

Productivity is the

6. Which of the following would be a typical operational-level quality performance measure? 7. The number of patent applications and the number of improvement suggestions implemented relate best to which operational performance measure category? 8. Which category of the Malcolm Baldrige National Quality Award examines how the organization fulfills its ethical, legal, and societal responsibilities, and supports its key communities?


9.

Which of the following is not a key dimension of service quality?

10. At a basic level, quality should be measured in three areas. Which of the following is not one of those areas? 11. Of the four performance perspectives of the balanced scorecard model, which is most relevant to operations managers? 12. In regard to the value chain model, efficiency, cost and cycle time would be most related to 13. Of the seven categories of the Malcolm Baldrige National Quality Award criteria, which is least relevant to an operations manager? 14. Regarding the service-profit chain model, which of the following is not viewed as internal performance? 15. The ability to respond quickly to changes in the amount and type of demand is called **********************************************************

BUS 430 Chapter 5 quiz

For more classes visit www.snaptutorial.com


1. Which of the following is not a major characteristic of a customer relationship management system (CRM)? 2.

Regarding industrial robots, which choice is not correct?

3. During which stage of technology development and adoption is design and demand flexibility most critical? 4. Which of the following would not be included in a typical Customer Relationship Management System (CRM)? 5.

Enterprise Resource Planning Systems (ERP)

6. _______ involves computer control of a manufacturing process, such as determining tool movements and cutting speeds. 7.

Infinite scalability is most related to

8. Which of the following is not a stage in technology development and adoption? 9. All organizations face common issues regarding technology. Which item below does not belong on the list of issues? 10. Computer integrated manufacturing systems result in 11. All of the following are benefits of adopting technologyexcept 12. Computer-Aided Manufacturing (CAM) has advantages over conventional manufacturing approaches under many conditions. Which of the following is not such a condition? 13. Filing your individual federal tax returns would best be described as what type of value chain?


14. ____ consist of two or more computer-controlled machines or robots linked by automated handling devices such as transfer machines, conveyors and transport systems. 15. The dot.com company WebVan focused on **********************************************************

BUS 430 Quiz 1 set 1

For more classes visit www.snaptutorial.com Which one of the following has the highest goods content? Support processes would typically include all of the following except The quality revolution is most related to Which is generally related to service operations? The three issues that are at the core of operations management include all of the following except A support process could be any of the following except Which one of the following is not an example of biztainment? Service organizations generally A customer benefit package (CBP) includes A value creation process could be any of the following except Which of the following would be the lowest in goods content and highest in service content? In relating operations management and the customer benefit package (CBP), which is the correct timing sequence?


A golf simulator in a retail sports store is an example of Which one of the following has the lowest goods content? Which of the following is not a current challenge to OM? A competitively dominant customer experience is often called a The United States has experienced three waves of outsourcing. Which of the following is not one of the waves? A company has two alternatives for meeting a customer requirement for 9,000 units of a specialty molding. If done in-house, fixed cost would be $350,000, with variable cost at $30 per unit. If outsourced, the cost is $80 per unit. Determine the breakeven point and determine if they should make the item in-house or outsource it. ____ integration refers to acquiring capabilities at the front of the supply chain, whereas ____ integration refers to acquiring capabilities toward the back end of the supply chain. Which of the following is not normally considered a variable cost? When break-even analysis is applied to an outsourcing decision, the breakeven quantity is ____ is the process of managing information, services and physical goods to insure their availability at the right place, at the right time, at the right cost and at the right quantity, with the highest attention given to quality. Which of the following generally does not result from vertical integration? The control of Wal-Mart’s value chain is ______, while the control of General Electric’s is ________. Operational structure of the value chain deals with In the value chain model for a hospital, patients, drugs and staff would be considered From the pre- and post-service view of a value chain, goods and services design, contract negotiation and consulting services would be considered The first, second, and third waves of outsourcing experienced by the U.S. are From the pre- and post-service view, transportation service, training service and consulting and technical services would be considered


For a restaurant, order-taking, bill payment and home delivery would be considered **********************************************************

BUS 430 Quiz 1

For more classes visit www.snaptutorial.com •

Question 1

Which of the following is not a current challenge to OM?

•

Question 2

Which one of the following has the lowest goods content?


Question 3

Which one of the following has the highest goods content?

Question 4

The quality revolution is most related to

Question 5

The following terms -- interchangeability of parts, division of labor, highly repetitive tasks -- best relate to a focus on

Question 6


A customer benefit package (CBP) includes

Question 7

A golf simulator in a retail sports store is an example of

Question 8

Which is generally related to service operations?

Question 9

Support processes would typically include all of the following except


Question 10

Which one of the following is not an example of biztainment?

Question 11

Which of the following is not a key activity of an operations manager?

Question 12

A value creation process could be any of the following except

Question 13


A support process could be any of the following except

Question 14

The three issues that are at the core of operations management include all of the following except

Question 15

Which of the following is the correct sequence describing the evolution of operations management?

Question 16


Which of the following generally does not result from vertical integration?

Question 17

“The perception of the benefits associated with a good, service, or bundle of goods and services in relation to what buyers are willing to pay for them” is the definition of

Question 18

____ is the process of managing information, services and physical goods to insure their availability at the right place, at the right time, at the right cost and at the right quantity, with the highest attention given to quality.

Question 19


Which of the following is not normally considered a variable cost?

Question 20

Which of the following is not a component of a value chain?

Question 21

The United States has experienced three waves of outsourcing. Which of the following is not one of the waves?

Question 22

For a restaurant, order-taking, bill payment and home delivery would be considered


Question 23

A competitively dominant customer experience is often called a

Question 24

Operational structure of the value chain deals with

Question 25

From the pre- and post-service view, transportation service, training service and consulting and technical services would be considered


Question 26

In the value chain model for a hospital, patients, drugs and staff would be considered

Question 27

When break-even analysis is applied to an outsourcing decision, the breakeven quantity is

Question 28

The control of Wal-Mart’s value chain is ______, while the control of General Electric’s is ________.

Question 29


From the pre- and post-service view of a value chain, goods and services design, contract negotiation and consulting services would be considered

•

Question 30

____ integration refers to acquiring capabilities at the front of the supply chain, whereas ____ integration refers to acquiring capabilities toward the back end of the supply chain. **********************************************************

BUS 430 Quiz 2

For more classes visit www.snaptutorial.com 1. Of the seven categories of the Malcolm Baldrige National Quality Award criteria, which is least relevant to an operations manager?


2. Employee satisfaction and other workforce-related measures fall into which perspective in the Balanced Scorecard? 3. Interlinking is the quantitative modeling of cause-and-effect relationships between 4.

Productivity is the

5. Customer satisfaction rating increases as time-on-hold waiting decreases is an example of 6.

The service-profit chain model

7. Of the four performance perspectives of the balanced scorecard model, which is most relevant to operations managers? 8. At a basic level, quality should be measured in three areas. Which of the following is not one of those areas? 9. Which of the following would not be a typical organizational-level financial performance measure? 10. Which category of the Malcolm Baldrige National Quality Award examines how the organization fulfills its ethical, legal, and societal responsibilities, and supports its key communities? 11. In regard to the value chain model, efficiency, cost and cycle time would be most related to 12. Which of the following is not a key dimension of service quality? 13. The triple bottom line (TBL or 3BL) refers to the measurement of sustainability in all of the following areas except


14. Dell's ability to provide a wide range of customized computer hardware to accommodate customers' needs best describes 15. Which of the following would be a typical operational-level quality performance measure? 16. ____ attributes are most likely to be experienced by the customer when using estate planning services. 17. Goods and service features that differentiate one customer benefit package from another are called 18. Operations design choices include all of the following except 19. Which of the following is not generally considered a competitive priority? 20. With regard to the three types of customer attributes in evaluating the quality of goods and services, those associated with the features of a new laptop computer such as processor speed and hard disk capacity would best be classified as 21. With regard to the three types of attributes customers use in evaluating the quality of goods and services, a vacation would best be classified as high in 22. Which of the following does not describe how customers evaluate services in a manner that differs from the way they evaluate goods? 23. Professor Terry Hill has presented a four-loop framework for operations strategy through an iterative and integrated process. The initial loop is 24. In an automobile, which of the following would not be considered an order winner?


25. Which of the following would not constitute an element of operations infrastructure? 26. With regard to the three types of customer attributes in evaluating the quality of goods and services, those associated with having a meal in a restaurant such as taste of the food and courtesy of the server would best be classified as 27. The text uses McDonald's to exemplify Professor Terry Hill's Generic Strategy Framework. The operating design choices of resource scheduling, inventory placement and control and standardized operational and job procedures relate best to the corporate objective of 28. Families of goods or services having similar characteristics or methods of creation are called 29. A firm's ability to achieve market and financial superiority over its competitors is called 30. With regard to the three types of customer attributes in evaluating the quality of goods and services, those associated with buying furniture would best be classified as **********************************************************

BUS 430 Quiz 3

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1. Filing your individual federal tax returns would best be described as what type of value chain? 2. Information technology has significantly affected health care. Which of the following is not an outcome? 3. Computer integrated manufacturing systems result in all of the following EXCEPT: 4. Which of the following enables engineers to design, analyze, test, simulate, and “manufacture� products before they physically exist? 5.

Infinite scalability is most related to

6.

All of the following are benefits of adopting technology except

7. According to the National Research Council, companies with computer-integrated manufacturing system experience have been able to 8. ____ consist of two or more computer-controlled machines or robots linked by automated handling devices such as transfer machines, conveyors and transport systems. 9.

The dot.com company WebVan focused on

10. Which of the following would not be an activity a return facilitator handles? 11. Which of the following would not be included in a typical Customer Relationship Management System (CRM)? 12. All organizations face common issues regarding technology. Which item below does not belong on the list of issues?


13. Regarding industrial robots, which choice is not correct? 14. _______ involves computer control of a manufacturing process, such as determining tool movements and cutting speeds. 15. CRM helps firms gain competitive advantage by all of the following except **********************************************************

BUS 430 Quiz 5

For more classes visit www.snaptutorial.com Question 1

The production of large goods such as airplanes is best accomplished using a ____ layout.


Question 2

All of the following are limitations to process layout except

Question 3

An assembly line with 28 operations is to be balanced. The total amount of time required for all 28 operations is 39 minutes. The longest operation takes 2.2 minutes and the shortest takes 0.8 minutes. The line will operate for 450 minutes per day.

1.

Determine the minimum and maximum cycle time.

2.

What is the output rate if the cycle time is set at 2.2 minutes?


Question 4

Which one of the following fits best with process layout?

Question 5

Which of the following is not a common reason for facility layout studies?

Question 6


For a given cycle time in line balancing, assembly-line efficiency can be increased by

Question 7

Considering ergonomics, which of the following does not fit?

Question 8


The typical layout of facilities in a hospital would be an example of a ____ layout.

Question 9

A ____ layout is an arrangement based on self-contained groups of equipment needed to produce a particular set of goods or services.

Question 10


All of the following are common objectives of layout studies except

Question 11

An assembly line with 28 activities is to be balanced. The total amount of time required for all 28 activities is 39 minutes. The line will operate for 450 minutes per day. What must the cycle time be to achieve an output rate of 400 units/day?

Question 12

A(n) ____ performs entire jobs rather than specialized, assembly line work.


Question 13

Which of the following is not a disadvantage of virtual teams?

Question 14

____ set their own goals and inspect their own work, often hire their own replacements and prepare their own budgets.


Question 15

The determination of specific job tasks and responsibilities is called ____.

Question 16

The metric "perfect order fulfillment" is often used to measure ____.

Question 17


A(n) ____ seeks to balance capacity and demand, might use only a few large distribution centers, and minimize costs of routing products from factories to retail stores and customers.

Question 18

Managing the flow of goods and materials from the customer backward through the supply chain is called

Question 19

A firm that specializes in certain types of goods-producing activities, such as customized design, manufacturing, assembly, and packaging, and works for end users is called a ____.


Question 20

A pull system

Question 21

The point in the supply chain that separates the push system from the pull system is called the

Question 22


Factors such as managers' preferences, services and taxes, available transportation systems, banking services and environmental impacts would be most closely related to which level of the facility location hierarchy?

Question 23

A contract manufacturer can offer significant competitive advantages. Which one of the following is not an advantage of using a contract manufacturer.

Question 24


A(n) ____ produces only what is needed at upstream stages in the supply chain in response to customer demand signals.

Question 25

The Supply Chain Operations Reference (SCOR) Model function that entails procuring goods and services to meet planned or actual demand is called ____.

Question 26

The weights typically used in the center-of-gravity method are


Question 27

A push system

Question 28

Where in its supply chain does Dell, Inc. begin to use a pull system?


Question 29

All of the following are considered non-economic factors in location decisions except

Question 30

The center-of-gravity method takes all the following into account except **********************************************************

BUS 430 Quiz 6

For more classes visit


www.snaptutorial.com Question 1

Safety capacity is intended for all of the following except

Question 2

Which of the following is a short-term capacity decision?

Question 3


According to the Theory of Constraints, ____ is the amount of money generated per time period through actual sales.

Question 4

Safety capacity or a capacity cushion is

Question 5

When the average unit cost of a good or service decreases as the capacity and/or volume of throughput increases, it is called ____


Question 6

Safety capacity is most closely related to

Question 7

Which of the following is not correct relating to bottleneck resources?


Question 8

For a non-bottleneck activity,

Question 9

A doctor's office would charge no-show patients $30 if they did not cancel their appointment 24 hours ahead of the appointment because

Question 10


An entity in which idle capacity exists is called a ____.

Question 11

All the following are means to adjust short-term capacity except

Question 12

Which of the following is not a key consideration in long-term capacity strategy?


Question 13

The long-term capacity expansion strategy that can be called a capacity straddle strategy is

Question 14

The capacity expansion approach that provides the most safety capacity is


Question 15

All the following are means to manage capacity by shifting and stimulating demand except

Question 16

____ forecasts are needed to plan work-force levels, allocate budgets among divisions and schedule jobs and resources.

Question 17


A tracking signal provides a method for quantifying forecast

Question 18

Repeatable periods of ups and downs over short periods of time are called ____.

Question 19

A(n) ____ is a one-time variation that is explainable.


Question 20

Which of the following is not a statistical method?

Question 21

All of the following are important concepts in forecasting except

Question 22


For single exponential smoothing,

Question 23

Which of the following does not fit with the Delphi method?

Question 24

If single exponential smoothing is used and the time series has a negative trend, the forecast will


Question 25

Regular patterns in a data series that take place over long periods of time are called ____.

Question 26

The forecasting error measurement that is different in that the measurement scale factor is eliminated is

Question 27


An R2 of 0.80 means

Question 28

Which of the following is not a valid approach to gathering data for judgmental forecasting?

Question 29

All of the following are important in choosing a forecasting method except


Question 30

Regression analysis **********************************************************

BUS 430 Quiz 7

For more classes visit www.snaptutorial.com 1. Inventory that acts as a buffer between workstations in flow shops or departments in job shops is called ____ inventory. 2. 3.

Backorders ____.


Costs associated with backordering a product are called ____ costs. 4. Which is not an advantage of the periodic review system? 5. Using a fixed quantity system (FQS), as the reorder point increases 6. Which of the following is not a key assumption underlining the classic economic order quantity (EOQ) model? 7. Additional inventory kept over and above the average amount required to meet demand is called ____ inventory. 8. Demand that varies over time is called ____. 9. “The inability to satisfy the demand for an item� is the definition of a 10. Costs associated with inspecting, unpacking and putting into storage incoming inventory are components of ____ cost. 11.


Independent demand 12. For the single-period inventory model, solving for the optimal order quantity involves using 13. In ABC inventory analysis, which of the following is true for “C� items? 14. Demand that is stable over time is called ____. 15. Which of the following is not a component of holding cost? 16. A(n) ____ is a statement of how many finished items are to be produced and when they are to be produced. 17. Which of the following is not an aggregate planning decision option? 18. Capacity requirements are computed by multiplying the number of units scheduled for production at a work center by 19.


If a work center load report indicates insufficient capacity, options for correcting the problem include all of the following except 20. Which of the following is not correct regarding aggregate planning? 21. If forecast demand exceeds the total factory or supply capacity, managers might simply decide not to meet forecast demand. This decision would most likely be made at which planning level? 22. ____ are the total demand for an item derived from all of its parents. 23. The Lot-for-Lot (LFL) rule 24. Which lot sizing rule might use the EOQ calculation? 25. The words "product family," "budget allocation" and "long-term" fit best with which level of the generic framework for resource planning? 26. Which lot sizing rule is best when inventory carrying costs are high and setup/order costs are low?


27. Which lot sizing rule might base the order quantity on a standard-size container or pallet load? 28. The direct inputs to material requirements planning include all of the following except 29. An inventory item can be 30. Which aggregate planning strategy generally would result in the least amount of inventory? **********************************************************

BUS 430 Quiz 8

For more classes visit www.snaptutorial.com Question 1


Scheduling refers to specifying

Question 2 The time needed to process a given set of jobs is called

Question 3

Which of the following is not a consideration when designing an appointment system?

Question 4

Staff scheduling needs all of the following except


Question 5

Which of the following is NOT a criterion for evaluating job sequencing rules?

Question 6

Triage by nurses in an emergency room would be an example of

Question 7


The chief disadvantage of the shortest processing time rule is:

Question 8

The Shortest Processing Time (SPT) rule

Question 9

If the highest priority is to minimize the average job lateness, then the jobs sequence should begin with those jobs requiring


Question 10

The sequencing rule that minimizes the maximum number of jobs that are past due from a given set of jobs is

Question 11

Considering a two-resource sequencing problem,


Question 12

Johnson’s sequencing rule is used to sequence

Question 13

A requirement of Johnson’s two-resource sequencing rule is

Question 14


The numerical difference between the completion time and the due date is called

Question 15

ScheduleAnywhere.com on-line software helps clients do all the following except **********************************************************

BUS 430 Quiz 9

For more classes visit www.snaptutorial.com 1. GE's Six Sigma problem solving approach employs five phases. Which is not one of the phases?


2. Which of the following is not a part of Philip Crosby's philosophy of quality? 3. Which of the following is not directly related to W. Edwards Deming? 4.

Which does not fit with Six Sigma implementation?

5. Machine down time and downgrading costs are examples of which type of quality cost? 6. Six Sigma efforts have use all of the following concepts and methods except 7.

All of the following relate to Six Sigma except

8.

The dpmo or epmo for a three-sigma quality level is

9. At a gas station, a diesel pump nozzle that will not fit into a nondiesel automobile is an example of ____? 10. Which of the following is not one of W. Edwards Deming's 14 points? 11. ISO 9000:2000 principles consist of all of the following except 12. In reference to quality cost classifications, training and equipment design would fall in the ____ category. 13. Which leader in quality management promoted the Quality Trilogy of quality planning, quality control, and quality improvement? 14. In the SERVQUAL instrument for measuring service quality, the concept of assurance is associated with


15. Which of the following is not considered part of Total Quality? 16. Evaluating the trade-offs between the costs of detecting and replacing a defective part or allowing it to continue on through the production process is related to 17. Which of the following suggests a process that is not in control? 18. Which of the following is not related to a continuous metric? 19. Which of the following is most closely related to Statistical Process Control (SPC)? 20. To monitor the fraction of printed circuit boards that do not pass a functional test, a(n) ____ is used. 21. Common cause variation is 22. Indications in a control chart of an out-of-control situation include all of the following except 23. Testing whether a computer boots up the first time is an example of 24. Honda wants to monitor the number of blemishes (scratches, blisters, etc.) on the fenders of its cars using a statistical process control chart. The most appropriate type of SPC chart is 25. Statistical calculations will show that if p = .01, then the sample size needed to have at least a 95% chance of finding at least one nonconformance is 26. c-charts 27. Common cause variation


28. Which of the following is not a component of a control system? 29. If one was monitoring the average time to load a web page, the chart to use would be the 30. Which is not related to a discrete metric? **********************************************************

BUS 430 Quiz 10

For more classes visit www.snaptutorial.com 1. In a Kanban system, the numerator of the formula K = [d(p + w)(1 + Îą)]/C is analogous to 2. Quick setup or changeover of tooling and fixtures is associated with ____. 3. Ford Motor Company has decided to switch to a pull system of manufacturing and distribution for its vehicles. Which one of the following is most likely to occur? 4.

A withdrawal Kanban

5.

Which of the following is not one of the 5Ss?


6. Which of the following is not a basic principle of a lean operating system? 7.

Which of the following is least related to a pull system?

8.

Total Production Maintenance (TPM)

9. The number of Kanban cards is dependent on all of the following except 10. Southwest Airlines illustrates the application of "lean principles" when it 11. Long lead-times and higher work-in-process is most closely related to which of Toyota's "Seven Major Waste Categories?" 12. Toyota classified waste into seven major categories. Those categories include all of the following except 13. Total productive maintenance (TPM) seeks to do all of the following except ____. 14. ABC Manufacturing uses a Kanban system for a component. The daily demand is 800 units. Each container has a combined waiting and processing time of 0.34 days. If the container size is 50 and efficiency (safety) factor is 9 percent, how many Kanban card sets should be authorized (round up)? 15. Which of the following is least related to a push system? 16. A type of organization which "loans" resources to projects while still maintaining control over them is called 17. Which of the following is least related to Program Evaluation and Review Technique (PERT)?


18. Which of the following is not considered a project? 19. Which of the following is incorrect regarding time/cost trade-offs? 20. In which stage in the project life cycle would crashing likely be performed? 21. A type of organization that can result in inefficiencies because of duplication of resources across the organization is called 22. The county government has decided to redo the street you live on and plans to block the street off which causes you and your neighbor's considerable inconvenience. The project has three parallel paths defined as follows: (i) path A-B-C-H to install street lights and electrical wiring that takes 16 days, (ii) path A-D-E-H to install sidewalks with handicap capabilities that takes 22 days, and (iii) path A-F-G-H to repave the street including storm drains that takes 30 days. Which one of the following statements istrue? 23. Slack in an activity is computed as 24. A project has three paths. A-B-C has a length of 25 days. A-D-C has a length of 15 days. Finally, A-E-C has a length of 20 days. Which one of the following statements istrue? 25. Which statement is true regarding activities not on the critical path? 26. In which stage in the project life cycle would a Gantt chart be used? 27. Which step in the project management process would involve developing alternative plans in anticipation of problems that might arise?


28. Which of the following is not an assumption of the critical path method? 29. Which of the following is not a stage in the project life cycle? 30. In which stage in the project life cycle would critical path calculations be performed? **********************************************************

BUS 430 Week 2 Case Study Waldo County

For more classes visit www.snaptutorial.com Case Study: Waldo County. Please read the case study “Waldo County� at the end ofChapter 10 and questions 1 and 2 of that case listed below. Please show your calculations. 1.

What is the project's NPV, given the projections in the Table 10.8?

2. Conduct a sensitivity analysis and a scenario analysis of the project. What do these analyses reveal about the project's risks and potential value? **********************************************************


BUS 430 Week 3 Quiz 2

For more classes visit www.snaptutorial.com BUS 430 Week 3 Quiz 2 •

Question 1

In regard to the value chain model, efficiency, cost and cycle time would be most related to

Question 2

Of the four models of organizational performance, which two focus on the "big picture" of organizational performance rather than on operational-level framework?

Question 3

Regarding the service-profit chain model, which of the following is not viewed as internal performance?


Question 4

In choosing performance measures, an organization might consider all of the following criteria except

Question 5

Of the seven categories of the Malcolm Baldrige National Quality Award criteria, which is least relevant to an operations manager?

Question 6

Airline revenue per passenger mile and hotel revenue per fulltime employee are examples of

Question 7

Of the four performance perspectives of the balanced scorecard model, which is most relevant to operations managers?


Question 8

Which of the following would be a typical operational-level quality performance measure?

Question 9

At a basic level, quality should be measured in three areas. Which of the following is not one of those areas?

Question 10

The triple bottom line (TBL or 3BL) refers to the measurement of sustainability in all of the following areas except

Question 11

Dell's ability to provide a wide range of customized computer hardware to accommodate customers' needs best describes

Question 12


Customer satisfaction rating increases as time-on-hold waiting decreases is an example of

Question 13

Which of the following would be an example of an innovation and learning performance measure?

Question 14

The service-profit chain model

Question 15

The ability to respond quickly to changes in the amount and type of demand is called

Question 16

A firm's ability to achieve market and financial superiority over its competitors is called


Question 17

____ attributes are most likely to be experienced by the customer when using estate planning services.

Question 18

Considering the work force component of infrastructure, which term does not fit with the others in a service environment?

Question 19

Which of the following does not describe how customers evaluate services in a manner that differs from the way they evaluate goods?

Question 20

With regard to the three types of customer attributes in evaluating the quality of goods and services, those associated with the features of a new laptop computer such as processor speed and hard disk capacity would best be classified as

Question 21


Which of the following is not generally considered a competitive priority?

• Question 22 Which one of the following statements best represents McDonald's approach to global business?

Question 23 Operations design choices include all of the following except

Question 24

Goods and service features that differentiate one customer benefit package from another are called

Question 25

In an automobile, which of the following would not be considered an order winner?

Question 26

The text uses McDonald's to exemplify Professor Terry Hill's Generic Strategy Framework. The operating design choices of resource


scheduling, inventory placement and control and standardized operational and job procedures relate best to the corporate objective of

Question 27

With regard to the three types of attributes customers use in evaluating the quality of goods and services, a vacation would best be classified as high in

Question 28

Professor Terry Hill has presented a four-loop framework for operations strategy through an iterative and integrated process. The initial loop is •

Question 29

With regard to the three types of customer attributes in evaluating the quality of goods and services, those associated with buying furniture would best be classified as •

Question 30 Requirements that are expected in a good or service are called

**********************************************************

BUS 430 Week 3 Quiz


For more classes visit www.snaptutorial.com •

Question 1

Which of the following would be an example of an innovation and learning performance measure?

Question 2

The triple bottom line (TBL or 3BL) refers to the measurement of sustainability in all of the following areas except

Question 3

Customer satisfaction rating increases as time-on-hold waiting decreases is an example of


Question 4

When Bill Gates stated that "Microsoft is always two years away from failure," he was emphasizing the importance of

Question 5

Of the four performance perspectives of the balanced scorecard model, which is most relevant to operations managers?

Question 6

In regard to the value chain model, efficiency, cost and cycle time would be most related to

Question 7

Which of the following is not a key dimension of service quality?


Question 8

Which of the following would be a typical operational-level quality performance measure?

Question 9

Which category of the Malcolm Baldrige National Quality Award examines how the organization fulfills its ethical, legal, and societal responsibilities, and supports its key communities?

Question 10

In choosing performance measures, an organization might consider all of the following criteria except

Question 11


Value chain measures would generally be less valuable to

Question 12

Of the four models of organizational performance, which two focus on the "big picture" of organizational performance rather than on operational-level framework?

Question 13

Productivity is the

Question 14

Airline revenue per passenger mile and hotel revenue per full-time employee are examples of

Question 15


At a basic level, quality should be measured in three areas. Which of the following is not one of those areas?

Question 16

Considering the work force component of infrastructure, which term does not fit with the others in a service environment?

Question 17

A firm's ability to achieve market and financial superiority over its competitors is called

Question 18

With regard to the three types of customer attributes in evaluating the quality of goods and services, those associated with buying furniture would best be classified as

Question 19


With regard to the three types of customer attributes in evaluating the quality of goods and services, those associated with having a meal in a restaurant such as taste of the food and courtesy of the server would best be classified as

•

Question 20

In an automobile, which of the following would not be considered an order winner?

•

Question 21

Which of the following would not constitute an element of operations infrastructure?

•

Question 22

Goods and service features that differentiate one customer benefit package from another are called


Question 23

Operations design choices include all of the following except

Question 24

Requirements that are expected in a good or service are called

Question 25

With regard to the three types of customer attributes in evaluating the quality of goods and services, those associated with the features of a new laptop computer such as processor speed and hard disk capacity would best be classified as

Question 26


With regard to the three types of attributes customers use in evaluating the quality of goods and services, a vacation would best be classified as high in

Question 27

The text uses McDonald's to exemplify Professor Terry Hill's Generic Strategy Framework. The operating design choices of resource scheduling, inventory placement and control and standardized operational and job procedures relate best to the corporate objective of

Question 28

Professor Terry Hill has presented a four-loop framework for operations strategy through an iterative and integrated process. The initial loop is

Question 29

In time sequence, which of the following needs to be accomplished first?

Question 30


Families of goods or services having similar characteristics or methods of creation are called in a good or service are called **********************************************************

BUS 430 Week 4 Assignment 1 LensCrafters Case Study

For more classes visit www.snaptutorial.com Assignment 1: LensCrafters Case Study Due Week 4 and worth 250 points

This assignment requires student complete an analysis of the LensCrafters case from Chapter 6 of the text.

Write a six to seven (6-7) page paper in which you:


Evaluate LensCrafters’ operations strategy and explain how the organization seeks to gain a competitive advantage in terms of sustainability. Analyze how operation management activities affect the customer experience. Select two (2) operation management challenges and provide the solutions for confronting them. Examine LensCrafters’ value chain and evaluate its effectiveness to operations in terms of quality, value creation, and customer satisfaction. Determine the different types of performance measurements that can be used to measure LensCrafters’ service-delivery system design. Select at least two (2) types that can be applied and provide justifications for the selection. Examine the different types of technologies applied to LensCrafters’ service operations and evaluate how the technologies strengthen the value chain. Use at least three (3) quality resources in this assignment.Note: Wikipedia and similar Websites do not qualify as quality resources. Your assignment must follow these formatting requirements: Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions. Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length. The specific course learning outcomes associated with this assignment are: Apply the concept of operations management.


Compare and contrast the difference between a supply chain and a value chain. Analyze the types of measures used for decision making. Analyze the five key competitive priorities and their relationship to operations strategy. Analyze different types of technology and their role in manufacturing and service operations. Use technology and information resources to research issues in operations management. Write clearly and concisely about operations management using proper writing mechanics. **********************************************************

BUS 430 Week 5 Quiz 4

For more classes visit www.snaptutorial.com Question 1 In a design specification 25 Âą 1.5, the value 25 is called the ____, while Âą 1.5 is called the ____.

•

Question 2


The final step in using the House of Quality involves identifying those technical features that meet any of the following criteria except

Question 3

High customer contact systems would most commonly be found in ____.

Question 4

Which of the following is not a principal dimension of a servicescape?

Question 5

Prior to designing and configuring a customer benefit package, a firm should understand and develop its ____.

Question 6

A bank provides four sequential services to its customers. Over the last quarter, the reliability of each of these services was 92%, 97%, 95% and 90%. What is their overall reliability?

Question 7


Which of the following is not a principal element in service encounter design?

Question 8

A system design consisting of several parallel components that function independently of each other and where the system fails only if all the parallel components fail is an example of

Question 9

Which of the following is not a principal issue in service encounter design?

Question 10 In design specification terminology, permissible variation is

called

Question 11

The process by which a model is constructed to test a good's physical properties or use under actual operating conditions is called


Selected : Prototype testing Correct : Prototype testing

Question 12

Which of the following is not correct regarding product or process simplification?

Question 13

Which of the following is not supported by Japan's Genichi Taguchi?

Question 14

Which of the following is not a principal dimension of the servicescape?


Question 15

Quality Function Deployment (QFD) starts with

Question 16 Which one of the following best describes reengineering?

Question 17

____ offer customers broad freedom to select the pathways that are best suited for their immediate needs and wants from many possible pathways through the service delivery system.

Question 18

Which one of the following major activities is not one of the six major activities to design a goods-producing or service-providing process?

Question 19


Which of the following is least related to Value Stream Mapping?

Question 20

Ships, weddings and estate planning are examples of ____ goods and services

Question 21

Which of the following is not a major activity in designing a goods-producing or service-providing process?

Question 22 Dell computers and Subway sandwiches are examples of ____

goods. •

Question 23

A manufacturing firm that produces a standardized product, not made of discrete parts, with little-to-no customization, with high demand, is most likely to use this type of process.

Question 24 What type of process would a paper mill most likely use?


Question 25

The terms, "general purpose equipment," "flexible and capable of customizing work" and "wide variety of goods or services" best relate to

Question 26 The lowest resource utilization is usually found in

Question 27 Little's Law

Question 28 Which is the correct order of hierarchy?

Question 29 Appliances and iPods are examples of ____ goods.

Question 30


Which of the following is not a common process design improvement strategy? **********************************************************

BUS 430 Week 8 Assignment 2 Inventory Management

For more classes visit www.snaptutorial.com Assignment 2: Inventory Management Due Week 8 and worth 300 points

Research two (2) manufacturing or two (2) service companies that manage inventory and complete this assignment.

Write a six to eight (6-8) page paper in which you: Determine the types of inventories these companies currently manage and describe their essential inventory characteristics.


Analyze how each of their goods and service design concepts are integrated. Evaluate the role their inventory plays in the company’s performance, operational efficiency, and customer satisfaction. Compare and contrast the four (4) different types of layouts found with each company; explain the importance of the layouts to the company’s manufacturing or service operations. Determine at least two (2) metrics to evaluate supply chain performance of the companies; suggest improvements to the design and operations of their supply chains based on those metrics. Suggest ways to improve the inventory management for each of the companies without affecting operations and the customer benefit package. Provide a rationale to support the suggestion. Use at least three (3) quality resources in this assignment.Note: Wikipedia and similar Websites do not qualify as quality resources. Your assignment must follow these formatting requirements: Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions. Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length. The specific course learning outcomes associated with this assignment are: Evaluate the processes used in designing and producing goods and services. Determine four layout patterns and when they should be used.


Utilize the concept of supply chain management. Employ the concept of capacity management. Evaluate the management of inventories and resources. Use technology and information resources to research issues in operations management. Write clearly and concisely about operations management using proper writing mechanics. **********************************************************

BUS 430 Week 9 Quiz 8

For more classes visit www.snaptutorial.com 1.

Johnson’s sequencing rule is used to sequence

2. Which of the following is an example of a situation for which a Gantt chart would be appropriate? 3.

Considering a two-resource sequencing problem,

4.

The Shortest Processing Time (SPT) rule

5.

Scheduling refers to specifying

6.

A requirement of Johnson’s two-resource sequencing rule is


7.

The chief disadvantage of the shortest processing time rule is:

8.

The time needed to process a given set of jobs is called

9. ScheduleAnywhere.com on-line software helps clients do all the following except 10. Which of the following is NOT a criterion for evaluating job sequencing rules? 11. Staff scheduling needs all of the following except 12. Triage by nurses in an emergency room would be an example of 13. If the highest priority is to minimize the average job lateness, then the jobs sequence should begin with those jobs requiring 14. Which of the following is not a consideration when designing an appointment system? 15. The sequencing rule that minimizes the maximum number of jobs that are past due from a given set of jobs is **********************************************************

BUS 430 Week 10 Quiz 9

For more classes visit www.snaptutorial.com


A tool to help determine how a process works and what it is supposed to do is a 2. Root cause analysis uses all of the following tools and methods except 3. Six Sigma efforts have use all of the following concepts and methods except 4. Which does not fit with Six Sigma implementation? 5. A tool to help focus on the most significant problems is 6. Which of the following describes the quality definition of fitness for use? 7. Which of the following is not a part of Philip Crosby's philosophy of quality? 8. In reference to quality cost classifications, training and equipment design would fall in the ____ category. 9. GE's Six Sigma problem solving approach employs five phases. Which is not one of the phases? 10. Which of the following emphasizes defects per million opportunities as a key measure of quality? 11. Which of the following is not considered part of Total Quality? 12. ISO 9000:2000 principles consist of all of the following except 13. Machine down time and downgrading costs are examples of which type of quality cost?


14. The dpmo or epmo for a three-sigma quality level is 15. Cause-and-effect diagrams would help most in which phase of the DMAIC problem-solving approach? 16. Which of the following is most closely related to Statistical Process Control (SPC)? 17. Honda wants to monitor the number of blemishes (scratches, blisters, etc.) on the fenders of its cars using a statistical process control chart. The most appropriate type of SPC chart is 18. Ritz-Carlton Hotel Company uses which one of the following methods to control quality? 19. A bottling process sometimes results in overfills or underfills. Overfills are especially damaging to the equipment. Which process capability index would this company most want to monitor? 20. If one was monitoring the average time to load a web page, the chart to use would be the 21. Statistical calculations will show that if p = .01, then the sample size needed to have at least a 95% chance of finding at least one nonconformance is 22. To monitor the fraction of printed circuit boards that do not pass a functional test, a(n) ____ is used. 23. A supplier is producing a machined part for the transmission of your vehicle. The upper specification limit is 0.125 cm and the lower specification limit is 0.085. The process standard deviation for the process that makes this part is 0.008 and the process average is 0.105. What conclusion can be drawn from these process capability data?


24. Quality at the source means that quality is controlled by 25. Evaluating the trade-offs between the costs of detecting and replacing a defective part or allowing it to continue on through the production process is related to 26. Which of the following is not related to a continuous metric? 27. Which of the following is not a component of a control system? 28. Which of the following suggests a process that is not in control? 29. The center line (p-bar) for a p-chart is 0.50 with an UCL = 0.70 and a LCL = 0.35. The results of the next eight sample means are 0.45, 0.60, 0.39, 0.44, 0.48, 0.53, 0.54, and 0.61. What would you do? 30. Which is not related to a discrete metric? **********************************************************

BUS 430 Innovative Education--snaptutorial.com  

1. When Bill Gates stated that "Microsoft is always two years away from failure," he was emphasizing the importance of 2. Valu...

BUS 430 Innovative Education--snaptutorial.com  

1. When Bill Gates stated that "Microsoft is always two years away from failure," he was emphasizing the importance of 2. Valu...

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