TRANSFORM THE WAY YOU
MANAGE YOUR PRINTING save time increase control reduce errors and save on printing costs
all with the
click of a mouse
Worldwide Online is the easy choice for your business
We believe that impressive communication can be simplified into three ‘R’s: Getting the
right message to the right audience at the right time. JOONDALUP WANGARA BALCATTA OSBORNE PARK MT HAWTHORN PERTH WEST END WEST PERTH SUBIACO NEDLANDS APPLECROSS O’CONNOR FREMANTLE
CABOOLTURE SPRING HILL MILTON CBD ROWES ARCADE CBD GEORGE ST CBD CHARLOTTE ST SOUTH BRISBANE SPRINGWOOD YATALA
MALAGA MIDLAND MORLEY
CASTLE HILL EPPING CHATSWOOD NORTH RYDE PARRAMATTA WETHERILL PARK STRATHFIELD BLACKTOWN KOGARAH
BELMONT EAST PERTH CANNINGTON BENTLEY GOSNELLS
CAMPBELLFIELD CBD FLINDERS STREET NORWOOD
PRESTON MELBOURNE CBD MELBOURNE CBD EAST RICHMOND SOUTH YARRA ST. KILDA MT WAVERLEY CAULFIELD SOUTH
Our design capabilities, outstanding
We have over 75 Design and Print
print quality, affordable prices and
Centres around Australia. We’re
revolutionary print communications
one of the nation’s largest print
systems can help you to create the
manufacturers with more than $20
kind of impressive communication
million invested in our state-of-the-
materials that will get you the results
art equipment – and we’re confident
that our way of doing business can make a big difference to the way you do business.
CHERMSIDE HAMILTON FORTITUDE VALLEY CBD EAGLE ST CBD MARKET ST MORNINGSIDE UPPER MT GRAVATT REDLANDS BUNDALL SOUTH PORT BURLEIGH NEWCASTLE SILVERWATER ERINA BROOKVALE CROWS NEST NORTH SYDNEY CBD CLARENCE ST ALEXANDRIA SURRY HILLS BONDI BOTANY TAREN POINT WOLLONGONG
Do you need to... Organise printing quickly and efﬁciently? Ensure brand consistency? Control costs and improve productivity? Respond quickly to marketing opportunities? Produce and distribute documents quickly?
Find out how OPM2 can help!
Introducing Online Print Management We introduced Australia’s first Online
Our commitment to innovation and
Print Management (OPM) system in
technology provides you with a system
1996 and since then we have continued
that has the power to transform the way
to lead the way in this field, with the
you manage your print communication
launch of our new OPM2 system in
Here’s what some of our customers say! 1
“We’d used online-based ordering before, but nothing as advanced as OPM2” John Birse Jim’s Bookkeeping National Divisional Franchisor
“I just wanted to let you know how happy we are with the OPM2 system – last week I put in an order and not only was the process easy, the delivery was fast and the product was impressive” Cassie Lalieu Communications Co-ordinator, Trinity Funds Management Limited
Save time and money with OPM2
No more time-consuming proofs or requisition forms
Take control of your printing
OPM2 makes ordering and print
With OPM2, you can create print orders
Each of your authorised OPM2 users
management simple – so you can
and requisition standard items online
will be given access to a customised
forget about fax orders disappearing,
from any computer at any time. You can
online ordering system. This will contain
mountains of paper proofs and forms
enter variable information and then print
a list of the products you buy, with
piling up, playing telephone tag
or check your proof on-screen before
product specifications, product images
and other hassles you might have
submitting your order.
experienced when organising your print You define your own ordering
in the past.
environment with OPM2, including Whether you’re printing business cards,
categories, subcategories, cost centres
stationery, training materials or high
and budgets. Each of your users will
quality marketing materials, our OPM2
be given a log-in and password, and
system is equipped to meet your needs.
will only have access to items they are authorised to purchase.
OPM2 at a glance Access your online print management system 24/7 Control your print budget
Order products described and priced in your e-catalogue Control brand and quality
Send ﬁles to a Worldwide Online Printing Centre for output
Build books and manuals as you need them
Proof artwork instantly
Create instant promotional material
How OPM2 can change the way you do business! Need to substantially cut down on time spent organising printing? If you and your team spend too much time organising quotes, artwork, proofing, approvals, production, distribution and then charging back to various cost centres, OPM2 can help you to cut down on this time so you can use your resources for other projects.
See how OPM2 can help on page 7
Want to keep your marketing materials consistent across all of your locations? Does your business operate across more than one location? If you struggle to control your brand identity and positioning when your locations create their own local marketing materials, OPM2 can help you to ensure your print materials look consistent and are easy to manage.
See how OPM2 can help on page 8
Like to ďŹ nd ways to control costs and improve productivity? If you need tighter control on your print spend you can use OPM2 to avoid over-spending and creating an excess of material that becomes stockpiled or obsolete.
See how OPM2 can help on page 11
Need to respond to marketing opportunities quickly? Have you ever missed promotional opportunities because organising a campaign takes too long? Get to market within hours simply by adapting OPM2â€™s ready made promotional artwork, then approving it online.
See how OPM2 can help on page 12
Want to produce and distribute documents quickly? Do you have documents that need to be quickly produced and distributed? Do these documents sometimes need to be adapted or customised? You can upload, customise and store documents on OPM2 and then produce and distribute the quantity required when and where they are needed.
See how OPM2 can help on page 15
It’s easy to use OPM2 OPM2 allows you to log in and choose items from a catalogue of your print
From your Browser to Print
products, track current jobs or search for completed jobs, upload files for
You don’t need any special software to use OPM2
printing, or use our book building
– just internet access.
feature to merge documents into one file for easy printing.
We provide initial and ongoing training for all of your regular OPM2 users through our interactive DVDs and customised instruction booklets. We will
Complete your purchase order
work with you to scope and implement
details and confirm delivery
the set-up of your personalised OPM2
Use OPM2 to browse your catalogue of print products. Choose from ready-made items, or artwork with variable fields that can be changed or edited.
OPM2 at a glance
Receive on-screen and email confirmation of your order with
Access OPM2 online, no software required
Browse your order history by order number or using date ranges.
Maintain control over corporate identity at a national level No limit to the number of users Training support and managed set-up provided Scalable structure to accommodate growth Fast turnaround promotions to market Place and manage your orders when it suits you
OPM2 at a glance Set up templates for regularly printed documents Edit and proof variable aspects of your artwork online instantly Order your print jobs with just a few mouse clicks Use an agreed-price ordering system Increase the productivity of your employees
Business Challenge 1 “We spend too much time organising our printing.” Dina is a busy office administrator, who was finding herself spending too much of her week managing the printed stationery requirements of all of her company’s branch locations.
Another issue was that sometimes
Best of all, people receive their print
people in the branch offices
orders in just a few working days,
complained that the process was
instead of waiting for 7 other people
taking too long – especially when
before the order is placed. The cost
they needed business cards at the
of cards and other printed material
last minute for trips and conferences.
is comparable to the previous slow
Some of Dina’s colleagues tried to
She found the company’s process for
shortcut the business card ordering
ordering business cards especially
system by ordering locally or skipping
time-consuming. People would fax
the proofing process and this
or email their business card orders to
sometimes led to mistakes, inaccurate
Dina and when she had collected 8
branding and costly reprints.
typeset, Dina needed to get approval from her colleagues before the cards could be printed and then ensure that the invoice was allocated to the right cost centres.
THE OPM2 SOLUTION
Dina has set up OPM2 with individual branch log-ins and passwords for each user. This gives the branch locations the ability to set up, proof, approve and order
Often the printer she used to typeset
their own items online - 24/7. Ordering
the details would get the name or
business cards is no longer an issue
phone number wrong for at least
because people can complete their
one of the people ordering and this
individual details in the correct
had sometimes been missed in the
position on the template without
changing the company’s branding.
charged back to each branch’s cost centre. This OPM2 solution has freed up Dina’s time so she can focus on higher value priorities.
names, she would place the order with her printer. Once the names had been
The cost of print orders is now
Business Challenge 2 “Our marketing materials aren’t consistent across all of our locations.” Barbara is a busy advertising agency executive who is responsible for managing marketing material for four different brands. Each of the brands she manages has multiple outlets that order, and need to adapt the materials that the advertising agency provides for them. One of the greatest challenges in her role was balancing and maintaining brand integrity through
diluted their positioning in the market.
promotional material in minutes from
Barbara wanted to encourage outlets to
an approved image library and set text
continue creating their own promotions
to suite the promotion and their target
to generate leads, but she needed
tighter control of the branding and content of the promotional materials – and she needed to achieve this for four different brands.
This gives Barbara’s customers’ consistent branding, while their locations still have the flexibility to tailor their marketing materials. Outlets can
THE OPM2 SOLUTION
access the online ordering system 24/7 with unique log-ins to design, approve and order their own materials.
Barbara likes to provide the ability for
Now, Barbara has an OPM2 site that is branded to match her website and incorporates links to jump seamlessly to the ordering catalogue. An
outlets to create their own promotional
eCatalogue has been set up for each of
work on other brands, which in turn will
materials to match the unique customer
her brands and with the access control
be managed by her OPM2 system.
groups in their own local areas. The
available through individual logins,
problem Barbara had was that the
people can only see the eCatalogue that
promotional materials sometimes
houses material that they have authority
end up looking different for each
and the need to order. Templates for
location. The CEO of one of her brands
the promotional flyers, cards and other
complained that their company was
collateral are set up with fixed elements
sending an inconsistent message that
that can’t be altered to ensure brand
local area marketing efforts throughout all outlets. For each of the brands she manages,
The OPM2 solution allows Barbara to manage her brands professionally which has helped to build the reputation of her agency as well as freeing up her time to
consistency. Each location can build
OPM2 at a glance Manage your company’s branding Manage multiple brands Custom design an OPM2 site to match your own logo and brand Create eCatalogues that house material that is speciﬁc to particular outlets Edit and proof variable aspects of your artwork online instantly Create promotional material on the ﬂy
OPM2 at a glance Control what your team members can spend on printing Choose how your team orders print and who has the authority to approve print orders
Approve orders quickly â€“ with a computer or PDA device such as a Blackberry or iPhone
Streamline print processes Keep track of printing costs with this online reporting system
Eliminate quote requests and enjoy agreed pricing
Business Challenge 3 “Times are tough – we need to find ways to control costs and improve productivity.” Sam manages a large sales force. Business growth had slowed and pressure from upper management meant he needed to find ways to reduce costs. Sam introduced a
was accidentally ordered twice. As
orders the required items, an email
the content in the brochures became
is automatically sent to Sam. He can
outdated within a few weeks, the ones
approve the order using an email
that weren’t used were thrown away.
browser or his Blackberry. This reduces
greater level of scrutiny, requiring his
as well as a way to control his team’s
Sam is also able to track his print
team to get approval before making
printing spend, and keep track of stock
expenditure, and forecast the cost of
purchases. However, this proved to
to avoid wastage.
all items with one simple report each
the approval time, so no print jobs are Sam needed a way to give approval
be time consuming for Sam and was creating some delays in the production
THE OPM2 SOLUTION
of necessary sales collateral. Sam’s team members all use the same stationery and sales collateral and attend expos and industry events regularly. Sam noticed that each sales person was ordering what they need, when they needed it, without checking on existing stock.
The items in Sam’s eCatalogue have been set up with agreed pricing giving him total control of his printing budget. His team has authority to order only certain items – and they can see current inventory levels to avoid over ordering and
There wasn’t a lot of space in their sales
obsolescence. Cost centre tracking
office, and Sam needed to squeeze past
helps to make Sam’s team more
a stack of boxes to get to his desk each
accountable for what they order.
morning, because a batch of brochures
The print ordering and approvals process has also been totally streamlined. When a team member
for print orders quickly and efficiently,
If a particular expo or event uses up more stock than expected, Sam can now order more brochures on the spot, so there’s no delay in getting new materials ready before the next event.
Business Challenge 4 “We miss out on some promotional opportunities because organising a campaign takes too long.” Keith and Jill own a franchising group with several restaurants in central and suburban locations in Sydney, Melbourne and Brisbane. Each franchise needs to stand out from other restaurants in their local area, so franchisees like to create material featuring their own special offers, themes and menu features as well as basing promotions around shows and events in their local area. Keith, Jill and their franchisees find it takes too long to organise themed promotional materials from putting the idea together through to printing and distribution to the restaurants. They also find that many of their franchisees are spending time reinventing the wheel by creating similar promotions and efficiencies could be gained by sharing ideas. Other franchisees are not as creative and therefore miss out on revenue opportunities. On top of
everything, the franchisees don’t work
A further benefit is that promotions that
usual business hours, so finding time to
have been successful for one franchisee
organise print materials is difficult.
can be placed on the eCatalogue so others can adapt and use them. This
Keith and Jill prefer their franchisees to pay suppliers directly whenever possible to ease their cash flow burden however
has resulted in greater business success for the less creative franchisees in the group.
this makes it challenging for them to ensure that printed material is in keeping
Keith and Jill are also able to email a
with their image standards
catalogue containing thumbnail images of new promotional material that is
THE OPM2 SOLUTION
With OPM2, Keith and Jill’s franchisees can now create attention-grabbing printed communication in record time that is specific to their local market needs. They
available and links to place an order if franchisees want to use it to promote their business. They were also able to create promotional materials using Worldwide Online Printing’s Value Range of printed products to enable their franchisees
log in to OPM2 at any time of day to
to save money on their printing as well
adapt their promotional artwork to suit
as pay for what they order instantly via
the event they’d like to theme their
restaurant offer around. They send their materials to print and have the materials distributed to their local audience within days.
OPM2 at a glance Create attention-grabbing personalised or themed printing Build promotional material on the ďŹ‚y Upload ďŹ les to be printed directly from your computer Access your OPM2 account online at any time Choose from a range of payment options, including secure credit card payments Email thumbnail images of new items with links to the ordering page
OPM2 at a glance Ensure the correct versions of documents are used Send ďŹ les for printing direct from your computer Build customised books packs and folders Choose from a range of payment options, including secure credit card payments Order the quantity you want when and where it is needed Custom design an OPM2 site to match your own logo and brand Email thumbnail images of new items with links to the ordering page
Business Challenge 5 “We need to produce documents quickly and deliver to locations around the country.” Rob works for a registered training organisation that has a national network of trainers who run accredited training programs and supply training materials to other training organisations. Rob is responsible for production and distribution of training material to trainers around the country. The supply of materials to other
Training resources are continually being
When a new version of training
updated so Rob needs to ensure that
material is released, Rob uploads it
the correct version and quantity of
to the system and disables obsolete
materials are supplied to his trainers
versions so they can’t be ordered in
and customers on the date required. He
error. Trainers and customers can also
needed to find a faster way to do this,
place orders for their own handouts by
as sometimes trainers get last minute
uploading a file from their computer,
bookings for their courses and need to
which is then printed and delivered by
order additional materials. Many of the
the closest Worldwide Online Printing
trainers also like to provide additional
handouts which either get copied at the training venue or a local copy shop.
allow Rob’s customers to build training
training organisations is becoming a growth area of their business however many customers wanted to adapt
OPM2’s book building capabilities
THE OPM2 SOLUTION
resources in sections to meet the needs of their participants. They can also customise materials with their own
Rob needed to refuse some orders
Rob has an OPM2 site, branded with his organisation’s logo and imagery. Trainers and customers
when he was unable to meet their
use OPM2 to order the material they
and trainers that they are available by
need 24/7, and it is delivered directly
emailing thumbnail images with links to
to the training venue. Costs for
the ordering page.
or customise materials to suit the training needs of their participants. Customisation is time consuming, so
materials ordered by their own trainers are allocated to their cost centre and materials ordered by other training organisations are paid by credit card when ordered.
company details and logo. When Rob releases new training resources, he can inform his customers
To see footage of OPM2 in action visit www.worldwide.com.au/opm.htm
DISCOVER HOW OPM2 CAN
TRANSFORM THE WAY YOU DO BUSINESS OPM2 is easy to set up in your business, and the initial costs are quick to recover, with no software investment required. Once a site has been established, new items can be added very quickly and easily.
If you become an OPM2 customer, your Worldwide Online Printing account manager will help you with: An online catalogue of your complete range of print materials Full administration and user training Ongoing updates to your online product catalogue
For more information, find your local Worldwide Centre online at www.worldwide.com.au or call 1300 657 006 today.