Magazine of Worldwide ERC 速
2010 Worldwide ERC President 速 速
Michael C. Washbourn, SCRP, GMS
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FEBRUARY 2010 Worldwide ERC® Learning Zone Webinar Quarterly Tax and Legal Update February 9 2 p.m. to 3 p.m. EST
MOBILITY • Vol. 31 No. 1 • January 2010
EXECUTIVE COMMITTEE President MICHAEL (MIKE) C. WASHBOURN, SCRP, GMS, Pfizer Inc., Peapack, NJ Vice President SUSAN SCHNEIDER, SCRP, GMS, Plus Relocation Services, Inc., Minneapolis, MN Secretary/Treasurer PAMELA (PAM) J. O’CONNOR, SCRP, Leading Real Estate Companies of the World®, Chicago, IL
MARCH 2010 Global Workforce Summit®: Focus on Asia-Pacific March 10-11 Hong Kong GMS™ Training and Certification March 6, 8-9 Hong Kong March 16-18 White Plains, NY
Chairman, Board of Directors AL BLUMENBERG, SCRP, NEI Global Relocation, Omaha, NE
BOARD OF DIRECTORS CORI L. BEAUDET, SCRP, GMS, SC Johnson—A Family Company, Racine, WI LISA CARAVELLA, CRP, Bank of America, Plano, TX JAY K. DELICH, SCRP, SRA, IFA, Arizona Appraisal Team, LLC, Scottsdale, AZ MARIO FERRARO, International SOS Pte Ltd., SINGAPORE MARK GIORGINI, GMS, China Vanke Co. Ltd., Shenzhen, CHINA WILLIAM (BILL) GRAEBEL, GMS, Graebel Relocation Services Worldwide, Aurora, CO JOHNNY H. HAINES, CRP, GMS, Deloitte, Hermitage, TN
MAY 2010 National Relocation Conference May 19-21 Orlando, FL
LARS LYKKE IVERSEN, Santa Fe Relocation Services, Hong Kong, CHINA CHRISTOPHER (CHRIS) JAMES, Bechtel Corporation, Phoenix, AZ JO LAY, SCRP, GMS, Coldwell Banker Central Region Relocation, Chicago, IL EARL LEE, Prudential Real Estate and Relocation Services, Scottsdale, AZ STEPHEN C. MCGARRY, SCRP, WPP, New York, NY
GMS Training and Certification May 17-19 Orlando, FL
SANTRUPT MISRA, PH.D., Aditya Birla Management Corporation Ltd., Mumbai, INDIA
JOHN PFEIFFER, GMS, Mustang Engineering, L.P., Houston, TX
Global Workforce Summit®: Focus on Europe, Middle East & Africa June 10-11 Paris, France
C. MATTHEW (MATT) SPINOLO, SCRP, GMS, Primacy Relocation, LLC, Memphis, TN
GMS“ Training and Certification June 7-9 Paris, France
Chairman, U.S. Advisory Council
JOY MORRISON, CRP, GMS, PepsiCo, Inc., Purchase NY STEVEN A. NORD, UPS, Atlanta, GA IAN PAYNE, GMS, Cartus, London, UNITED KINGDOM
PANDRA RICHIE, SCRP, GMS, Long & Foster Corporate Real Estate Services Division, Chantilly, VA
JOSEPH V. BENEVIDES, JR., SCRP, Consultant, Assonet, MA
OCTOBER 2010 Global Workforce Symposium October 27-29 Seattle, WA GMS“ Training and Certification October 25-27 Seattle, WA
MAY 2011 National Relocation Conference May 18-20 Las Vegas, NV
MOBILITY (ISSN 0195-8194) is published monthly by Worldwide ERC®, 4401 Wilson Boulevard, Suite 510, Arlington, VA 22203, +1 703 842 3400. MOBILITY examines key issues affecting the global mobility workforce for the benefit of employers and firms or individuals providing specific services to relocated employees and their families. The opinions expressed in MOBILITY are those of the authors and do not necessarily reflect the opinions of Worldwide ERC®. MOBILITY is printed in the United States of America. Periodical postage paid at Arlington, VA, and additional mailing offices. Worldwide ERC® members receive one annual subscription with their membership dues. Subscriptions are available to both members and non-members at $48 each per year. Copyright © by Worldwide ERC®. All rights reserved. Neither all nor part of the contents published herein may be reproduced in any form without written permission of Worldwide ERC®. POSTMASTER: send address changes to M OBILITY , Worldwide ERC ®, 4401 Wilson Boulevard, Suite 510, Arlington, VA 22203
2 MOBILITY/JANUARY 2010
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Top of Mind Trends for 2010
ome of our biggest workforce mobility trends have received plenty of “air time:” trends like economic challenges, contractions in our industry, and the resulting belt-tightening we have experienced. But there are a few others that bear closer scrutiny in 2010—we might think of them as “top of mind” trends—which I’d like to
share, because of their possible long-term impact on the way we will shape our business. Engaging younger talent. There’s no doubt that younger generations are our future. Donna Fenn, author of “Upstarts: How GenY Entrepreneurs Are Rocking The World of Business,” points out that new professionals today crave teamwork and training, want work to be fun and meaningful, and want fluid access to tech tools and social networks. On this last point, a 2008 Accenture report titled “Millennials at the Gate” notes, “there’s a gap between how organizations enable employees to communicate with clients and customers and how younger employees would prefer to communicate with them.” How can we take this information and incorporate it into our strategic planning? Consider Fenn’s list of attributes for a GenY-friendly company: “it has a great digital footprint, clearly maps its expectations, illustrates a defined career path, offers short-term goals and rewards, expresses its social mission, and has internal plans in place for frequent communication, mentoring and training.” Getting all a-Twitter. Facebook, LinkedIn, and the like have broadened our networking and communication landscape, and links to social media grace our web pages and electronic résumés. Some companies are breaking ground with Twitter that goes far beyond tweeting standard industry fare. Instead, they’re leveraging the business possibilities of Twitter for growth and excellence. Pizza Hut executives, unsure of what to make of Twitter’s capabilities, created a paid “Twintern” position, and conducted a national search for a media-savvy college student to be Pizza Hut’s voice on Twitter. Hotels that are tapped into Twitter monitor 4 MOBILITY/JANUARY 2010
tweets about their customers’ service dilemmas and immediately address a situation that calls for quick resolution. Bing, Microsoft’s new search engine, integrates real-time data into its search results, and Twitter contributors now see their content emerging in Bing searches. Based on the speed of Twitter’s communication capabilities and other new media influence and integration, what do we need to anticipate in the workforce mobility industry? Global grooming. This isn’t one of the newer trends we’ve seen, but it’s certainly one that keeps growing in relevance for our industry. A December 2009 Fortune magazine article, “How to Build Great Leaders,” states that developmental international assignments are among the most important tools that great companies use to build leaders… and that average companies rarely use at all. Notes author Geoff Colvin, “the importance of such assignments and how they’re being adapted to pay off in today’s global economy are two of the strongest messages emerging.” Colvin points out that the companies around the world that are best at attracting, developing, and keeping business leaders truly believe that in an informationbased economy, the concept that “people are our most important asset” is more accurate than ever before. Giving back and conserving. Recognizing, acknowledging and
acting upon social and environmental issues translate into a top of mind trend that is quickly gaining traction. At its most basic level, this concept is about giving back to the community wherever in the world our companies conduct business, and diminishing a negative impact in our operations. Increasingly, our business decisions incorporate not just financial vetting, but also consider the social and environmental consequences of the choices we make. What is particularly striking is how intertwined these top of mind trends are—effective social media commitments aid marketing, PR and communications strategies and make a company more attractive to younger professionals. Building potential to give back to communities and support world issues, and improve one’s green initiatives and sustainability are responsible actions in and of themselves, but also make a company more competitive in business and more appealing as an employer when sourcing talent. The importance of grooming global leaders in an information-based economy means that employers and service companies must be aware of the knowledge that tomorrow’s leaders will need to harness, and know how to source employees with the right capabilities and outlook. Ours is an industry that has always been rich in possibilities to consider. Adding these top of mind trends to our strategies will surely position us for a more powerful outcome. —Karen Reid Worldwide ERC® Interim Executive Director
2009 Fragomen Mobility Mag Full Page Ad 2.pdf 1 6/11/2009 12:59:55 PM
MOBILITY Magazine of Worldwide ERC®
Vice President & Publisher
Top of Mind Trends for 2010
Managing Editor Frank Mauck
By Karen Reid
12 AROUND THE WORLDWIDE ERC® 14 EXECUTIVE SPOTLIGHT
EDITORIAL ADVISORY COMMITTEE
Chairman Joy Morrison, CRP, GMS, PepsiCo, Inc., Purchase, NY Gaetane Brummett, CRP, GMS, Prudential CA Realty, Huntington Beach, CA
17 INDUSTRY SPOTLIGHT
Claude A. Choate, CRP, Choate Realty Group, Dallas, TX
17 WORLDWIDE ERC® TRENDSPOTTING
Sean Dubberke, RW3 LLC, New York, NY
20 QUICK TAKES
Pamela Dunleavy, CRP, Primacy Relocation, LLC, Memphis, TN
Marge A. Dillon, CRP, GMS, Xerox Corporation, Lewisville, TX Deborah A. Dull, CRP, GMS, Crown Relocations, Houston, TX C. William Heald, SCRP, Heald Associates LLC, Boston, MA
22 2010 WORLDWIDE ERC
BOARD OF DIRECTORS
Tacha Kasper, CRP, Leading Real Estate Companies of the World®, Chicago, IL Joleen Lauffer, CRP, GMS, AIReS, Pittsburgh, PA Mark A. Lozano, CRP, Wells Fargo Home Mortgage, Minneapolis, MN Patrick Moore, Hayden Moore LLC, Chagrin Falls, OH
84 RAC REPORT
Paul O’Leary, CRP, GMS, The Move Management Center, San Mateo, CA
Bari L. Rubenstein, CRP, Consultant, Glenview, IL
88 LAST PAGE
Christopher J. Otteau, Otteau Valuation Group, Inc., East Brunswick, NJ Stefanie R. Schreck, CRP, GMS, American International Group, New York, NY Judit Slezak, GMS, Prudential Relocation, Washington, DC Carolyn White, Graebel Relocation Services Worldwide, Aurora, CO GLOBAL EDITORIAL ADVISORY COMMITTEE
Chairman Joy Morrison, CRP, GMS, PepsiCo, Inc., Purchase, NY Michele Bar-Pereg, Bar-Pereg Group, Amsterdam, THE NETHERLANDS Lorraine Bello, GMS, Ricklin-Echikson Associates, Inc. (REA), Millburn, NJ Lorelei Carobolante, SCRP, GMS, GPHR, G2nd Systems, LLC, San Ramon, CA Scott Craighead, SCRP, GMS, Blue Sky Executive Search, New York, NY Anne Dean, Living Abroad, LLC, Norwalk, CT Cindy Madden, CRP, Cartus, Danbury, CT Derrick Kon, Mercer (Singapore), Pte. Ltd, SINGAPORE Anne-Claude Lambelet, GMS, The International Relocation Associates (TIRA), Geneva, SWITZERLAND
Design/Production: Ideas, Communicated, LLC, Vienna, VA, www.ideascommunicated.com Printing: CADMUS Specialty Publications, Richmond, VA Reprints: Katina Moaney, CADMUS Reprint Services, firstname.lastname@example.org; +1 800 487 5625 Advertising Sales: Glen Cox, National Sales Manager, The Townsend Group, +1 301 215 6710; ext. 109; email@example.com
8 MOBILITY/JANUARY 2009
Tacita Lewars, GMS, Globaforce Incorporated, Calgery, Alberta, CANADA Andrea Massoud, GMS, Living in Brazil, International Relocation Services, Barueri-Sao Paulo, BRAZIL Christine Moore, SIRVA Relocation, Westmont, IL Nino Nelissen, GMS, Executive Mobility Group, Schlipol Airport, THE NETHERLANDS Constance Pegushin, Berry Appleman & Leiden LLP, San Francisco, CA Maureen Bridget Rabotin, Effective Global Leadership, Paris, FRANCE René Rosemary Stegmann, GMS, Relocation Africa, Cape Town, SOUTH AFRICA Rita Wagner, GMS, Interdean International Relocation, London, UNITED KINGDOM Nick Woodhams, GMS, Woodhams Relocation Centre, Sydney, AUSTRALIA
Prudential Real Estate and Relocation Services
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When it comes to relocation, you have an important decision to make. So why not select a company that delivers satisfaction, savings and security throughout the process? With Prudential Real Estate and Relocation Services, it all leads to a better experience — for both you and your transferees. To learn more, call 1-877-418-0617. To download our complimentary relocation tools, visit www.prudential.com/relocation/value Minimize operational risk with our complete Relocation Management Services. Benefit from our global reach and Prudential’s more-than 130 years’ experience.
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© 2010 Prudential Financial, Inc., Newark, NJ, USA. All rights reserved.
Global Relocation Is Always A People Willing to Expand Their Horizons & People Eager to Exceed Expectations
Global mobility begins and ends with people helping people. It starts with the corporate relocation manager who teams with talented people who manage a people-focused relocation program and the people performing in-person relocation services worldwide.
Here are some reasons why people choose our people and ﬁnd us easy to work with. #1 Your budget is our budget Graebel is NOT a cost-plus service arranger. Our services are competitively-priced with direct pass-through costs so you will never pay expensive hidden fees or middleman mark-ups.
#2 Excellence everywhere and every time For 59 years, Graebel has asked...
What do you need? How can we help?® Our people are driven by one common goal worldwide...
Commitments Made. Commitments Kept.® Graebel is truly one-of-a-kind. We are not cost-plus service arrangers. We are service providers of the highest caliber worldwide.
Worldwide Full-Ser vice Relocation Ser vices | World © 2009 - 2010 Graebe l Companies, Inc. All rights reserved.
Graebel is your single source global relocation solution. Our menu is all encompassing from policy review to inperson destination services worldwide. Our 150-country alliance unites over 11,000 experienced relocation people who are continuously measured to ensure excellence.
#3 Our expertise knows no boundaries Up-to-the-minute information helps your people make informed decisions about where to live, find the best schools, special interest and social networks, and more. We also offer cultural and language training, currency information, helpful hints to settle-in, and of course far more!
rc i a l S orldwide Comme W | t n e m e g a n a M e wide Mo v
s About People
Ofﬁcial Sponsor of the Worldwide ERC® 2010 Conferences HONG KONG | ORLANDO | PARIS | SEATTLE
#7 Right for today. Ready for tomorrow! #4 Minimum open case files for maximum service Every consultant is teamed with a trained relocation associate to make sure your people’s calls never reach voicemail. And, every team’s open case ﬁles are monitored daily so highest-possible personalized service is preserved.
Our people are never satisﬁed with business as usual. We regularly arrange business reviews to set higher benchmarks; write white papers and share trendsetting best practices; host regional roundtables and hold an annual global relocation policy summit, and a by-invitation alliance conference for relocation leaders from around the world.
#5 Real-time business intelligence Our real-time business intelligence reports provide you with the decision-making power at your ﬁngertips, around the clock! 24/7, your transferred people can access city or countryspecific details and more. Of course, they can submit expenses or check reimbursements online.
#6 Always grateful for – never satisfied with! Graebel is widely recognized. The HRO ‘relocation bakers’ dozen,’ the Workforce Management ‘HotList,’ and the Quest for Quality Award, and SAS 70, C-TPAT, TRACE, and ISO certiﬁcations are examples of our ongoing quality commitment.
Mo v | Worldwide
ing & Storage Ser vic
To learn how our people will make a positive impact on your relocation program and your people, visit: www.graebel.com/OurPeople.html
port Circle, Aurora, Colorado 80011 U.S.A. | www.graebel.com | marcom@graebe arters: 16346 Air l.com | +1 u q d a e H d l r o .800.723.6 W 683
Around the Worldwide ERC®
Higher Profit per Employee
cKinsey & Company research published in May 2008 discovered a strong relationship between company financial performance and 10 specific global talent management practices. According to this report, the correlations between the companies with the highest profit per employee “were particularly striking in three areas: the creation of globally consistent talent evaluation processes, the management of cultural diversity, and the mobility of global leaders.” Although companies claim to understand the importance of these global talent management factors, there are significant barriers to achieving cultural diversity, establishing globally consistent HR practices, and promoting mobility between countries, according to the report. The authors note, “participants cited several disincentives to global mobility, but one of the most significant was the expectation that employees would be demoted after repatriation to their home location. ‘Overseas experience is
not taken seriously and not taken advantage of,’ commented one senior manager. ‘Much valuable experience dissipates’ because companies have a habit of ‘ignoring input from returnees, and many leave.’” Leaders from major global companies provided information for the research, and companies are finding ways to address these issues. The Worldwide ERC® Global Workforce Summits provide a platform for such leaders to gather and share information, exchange ideas, network with subject matter experts, and identify solutions. Registration is ongoing for the Global Workforce Summit®: Focus on Asia-Pacific, taking place March 10 and 11, 2010, in Hong Kong. Visit www.WorldwideERC.org/Events/Pages/apac10.aspx for more information and to register. The Global Workforce Summit®: Focus on Europe, the Middle East, and Africa will convene in Paris, France, June 10 and 11, 2010.
What Are Providers of Workforce Mobility and Relocation Services Saying? orldwide ERC® has helped me learn more about the industry and how the work I do fits into the larger scheme of workforce mobility.” _Elena Arzumanyan, GMS, Prime Realty & Relocation
“The educational and networking opportunities have paid off handsomely. The monthly educational webinars, unbiased research on the industry’s hottest issues and trends, their website, and the conferences are outstanding sources of information regarding workforce mobility and international assign-
ment management. I wholeheartedly endorse Worldwide ERC®.” _Jim Schneider, SCRP, Weichert Relocation Resources Inc. We’ve found a network of skilled professionals who have all enhanced our understanding of the best ways to move people around the world.” _David Berry, Berry Appleman & Leiden LLP Members who provide workforce mobility services for our industry have a wealth of learning and networking benefits and an important market presence for their firms.
They automatically receive one listing in the printed Roster of Members and Resource Guide and one listing in our online Global Workforce Services Directory. The Roster is distributed in more than 60 countries and the online Directory has a worldwide reach. If your company provides a needed workforce mobility or relocation service, be sure to enroll today to be included in the print Roster and online Directory and receive $100 off the standard fee. Visit www.WorldwideERC.org or call us at +1 703 842 3400 to talk to a member representative.
National Relocation Conference Exhibit and Sponsorship Opportunities
et ready for one of the workforce mobility industry’s largest annual events! Exhibit and sponsorship opportunities are now available for the 2010 National Relocation Conference at the Walt Disney World Dolphin in Orlando, FL, on May 19 through 21, 2010. Now more than ever before, it is critical to take advantage of this opportunity to boost your company’s visibility, showcase your services, and connect with your clients and partners. You’ll experience exceptional networking opportunities, insightful educational sessions, and a dynamic mobility services marketplace at the conference. If you provide relocation and workforce mobility services, exhibiting at this event is MUST for your company! Exhibit space and sponsorship opportunities for the National Relocation Conference are limited and selling quickly. Booth space is available on a first-come, first-serve basis, so sign up today! For more information and to sign up, visit the National Relocation Conference online at: www.WorldwideERC.org/Events/Pages/nrc10.aspx.
12 MOBILITY/JANUARY 2010
Worldwide scope. Localized service. End-to-end precision.
At Primacy, excellence is our standard. Regardless of location or logistics, our global relocation experts have all the right tools to provide you with consistent, end-to-end results. Those tools are integrated into a unified technology platform, providing us with a real-time snapshot of every detail, including costs, right down to the penny, centavo, senti, fen and dirham. Managing every detail of every move is not a goal at Primacy. It’s a way of life that leads to more predictable outcomes for everyone involved – time after time. For more information, visit www.primacy.com today.
©2009, Primacy Relocation, LLC. All rights reserved.
9/14/09 3:28:39 PM
RT LLC, Baltimore, MD, has named Dean Cottrill president of Coldwell Banker Residential Brokerage in Greater Baltimore. Michael Saunders & Company, Sarasota, FL, has named Maureen Horn an agent in the company’s Longboat Key South office. Judy Arreola and Kristina Talkie have joined the Siesta Key office. Coldwell Banker United, Realtors®, Charleston, SC, has named Dan Garrison sales associate in the company’s Charleston office. Arpin Group, Inc., West Warwick, RI, has promoted Matt Dolan to chief operating officer. The Tri-State Relocation Group, New York, NY, has named its 2010 board of directors. Christine Haney, CRP, GMS, Prudential Douglas Elliman Real Estate, has been named president. Sonya Weisshappel, Seriatim, Inc., was named executive vice president and treasurer. Jeanne Ann Heiser, CRP, Korman Communities, was named vice president of membership. Cheryl Wright Alexander, SCRP, GMS, LGS Management, Inc., was named secretary. Past president is Chris O’Connor, Drew & Rogers. Board members are Claire Andia of American Furniture Rental; Melanie Buechler of Bridgestreet Worldwide; Mike Cahill of Graebel Relocation Services Worldwide; Cynthia Cross of AIReS; Michelle Durkin of Honeywell International; Johnny Haines, CRP, GMS, of Deloitte; Ron Labin, CRP, GMS, of Cornerstone Relocation Group; Scott McCain, CRP, of Bank of America; Silvana Malpelli, CRP, GMS, of Brown Harris Stevens; Kelly Pieper of K. Pieper Consulting LLC; Robert Ricketts of Berkshire Designers Ltd.; Linda Riordan, CRP, GMS, of Ernst & Young LLP; and James Theophilakos, CRP, of Primacy Relocation, LLC. Marriott ExecuStay, Bethesda, MD, has announced Chris Cramer, regional sales manager for its insurance housing solutions division, has 14 MOBILITY/JANUARY 2010
Citibank Global Executive Banking (GEB), Houston, TX, has named Steve Rogers, SCRP, GMS, vice president of corporate sales. GEB provides U.S. dollar banking and brokerage services to corporate employees on international work assignment and is designed to help assignees manage their finances in their home and host countries. Rogers served as 1999 Worldwide ERC® president, and has chaired the Nominating Committee and Rogers Industry Advisory Council. He also has been a member of the Board of Directors, Coalition Public Policy Management Committee, Membership Growth and Fundraising Committee, Coalition Board of Directors, Membership Committee, National Relocation Conference Planning Committee, Foundation Board of Trustees, and Foundation Research and Education Committee. He is a recipient of the Meritorious Service Award, four-time recipient of the Distinguished Service Award, and a member of the Worldwide ERC® Hall of Leaders. responsibility for an expanded territory to include the Mid-Atlantic region. UniGroup Worldwide UTS in Hong Kong has named Ludovic Valls general manager. The Council of Residential Specialists, Chicago, IL, has named its 2010 leadership team. Gregg Fujita, CRS, GRI, Frank Serio, CRS, CRB, and Mark Minchew, CRS, CRB, were installed as president, president-elect, and first vice president, respectively. Cornerstone Relocation Group, Irvine, CA, has named Christopher Furlotte, CRP, vice president, global business development. The Rocky Mountain Relocation Council has named its 2010 board of directors. Rick Willard, CRP, Wells Fargo Home Mortgage, was named president. Julie Johnson, Johnson Storage & Moving Co., was named vice president. Kylie Rupert, CRP, GMS, Coldwell Banker Residential Brokerage, was named secretary. Rob Giese, SCRP, GMS, CCHP, Equus Software, was named treasurer. Dolores Mozer, CRP, Fuller Sotheby’s International Realty, was named immediate past president and committee co-chair—conferences. T.J. Marchello, CRP, Golden Van Lines, Inc., was named committee co-chair—
conferences. Kelly West, CRP, GMS, Excellerate HRO Relocation & Assignment Services, was named committee chair—communications. Pamela Darby, CRP, GMS, RCC, WRS, Kentwood Companies, was named committee chair—industry relations (networking). Melissa Stevens, Gables Corporate Accommodations, was named committee chair—membership. Bob Kelly, CRP, GMS, CMC, New World Van Lines, Inc., was named committee chair—charitable causes. Board members are Brenda Darrow-Fuhs, Bank of America, and Stephanie Egan, Leprino Foods. Ace Relocation Systems, Inc., San Diego, CA, has named John Burton senior vice president of commercial services. Amy Stewart has joined Signature Source, Chicago, IL, as an executive career coach and recruiter. The Talbot Group, Avon, CT, has named Ernie Coshonis vice president and chief operating officer for the firm’s nationwide relocation counseling and management services. Vin Carboni, CRP, has been named national accounts director. Interdean International Relocation, London, United Kingdom, has named Lorraine Gray account manager.
WHR continues to staff our office 7 days a week with experienced relocation counselors so WHR can respond to your employees’ when they need us most.
“My WHR te am was great and so was th staff when I c e alled after ho urs. I was mo impressed tha st t, with the tim e c h a nge, when I called at nig ht, They were a ble to help vs. taking a mes sage and me having to wa for a return c it all the next d a y . T heir office really works seamlessly to gether.” Based upon an
oup actual WHR Gr
Innovative Solutions.. Concrete Results.
For More Information Contact: Paul De Boer - 708.280.8824 (cell) firstname.lastname@example.org
www.whrg.com Jan 10 WHR Mobility pub
© WHR Group Inc. 2010
800.523.3318 Saturday December 05 2009 15:26
Expatriates Give Canada High Marks in Quality of Life Survey
hether the motivation to move stems from improved career prospects, financial gain, or better accommodations, employees nevertheless remain mobile around the globe. A recent survey asks these same employees where the best assignments are in terms of quality of life, and whether the living is better compared to their home locations. The survey, “Report Two: Expat Experience,” is the second of three of the Expat Explorer Survey 2009, commissioned by HSBC Bank International, and explores the quality of life as an expatriate. In its second year, the survey has queried more than 3,100 expatriates on four continents about the details of a mobile life, and focuses on the experiences involved with settling in to a new location, as well as how the quality of life rates compared to their origin location. Countries were ranked according to 23 different criteria, including accommodations, food, entertainment, transportation, health care, education/child care, and social life, among others, to determine which location offered the best quality of life. In addition, they also rated the relative ease in which they were able to accomplish a standard list of destination-specific activities, including setting up utilities and learning the local language. According to the report, Canada ranked first overall (without language) across all categories out of 26 countries. It ranked fourth for quality of life, and second for ease of integration. Sixty-seven percent of expatriates report owning a property in Canada, compared to a global average of 31 percent, according to the report. Forty-seven percent own more than
one car (the global average is 29 percent). Canada scored high marks on what the report refers to as “measures of expatriate integration.” Fiftythree percent said they have noticed an improvement in quality of their family life, compared with a global average of 32 percent. The global averages for “making local friends” is 76 percent. In Canada, the figure is 91 percent. In addition, according to the report, 32 percent said they found love in Canada, and 42 percent indicated they had joined a community group.
In terms of personal administration, 61 percent of expatriates in Canada said it was “easy to organize their finances,” and 61 percent said the same with regard to their health care. The global averages for these two categories are 51 percent and 50 percent, respectively. Canada also is the best location in the survey for accommodations for expatriates, with 68 percent saying it was “easy to find somewhere to live.” In addition, 68 percent of expatriates surveyed said the quality of their accommodations is superior than in
Altair Global Relocation
Ranked #1 in Overall Service Satisfaction—Trippel Survey & Research, LLC® MOBILITY/JANUARY 2010 17
their home country, which was a number one ranking for the category among the countries surveyed, according to the release. It appears from the results of the survey that expatriates truly enjoy Canada more than their home country. Only 44 percent of expatriates returned home at least once a year; the global average is 74 percent.
The top five reasons to live in Canada, according to the report, include 39 percent of expatriates saying “it offered a better environment/quality of life for my children;” 38 percent citing “lifestyle;” 36 percent indicating “length of contract;” 35 percent saying “career prospects;” and 13 percent indicating that there was “less crime.”
FYI Fragomen, Del Rey, Bernsen & Loewy, LLP, New York, NY, has announced the opening of an office in Johannesburg, South Africa. Elliott International, Johannesburg, South Africa, has set up specialized business units to handle expanding relocation services into and out of Africa. It announced the acquisition of Corporate Relocations South Africa, and will merge the business activities with the company and Elliott Relocations into Corporate Relocations South Africa (CRSA). The company also has announced CRSA has aligned itself with Fragomen, Del Rey, Bernsen & Loewy, LLP. Weichert Relocation Resources Inc. (WRRI), Morris Plains, NJ, has announced the launch of the Relocation Next Practices blog, found at www.wrri.com/blog, featuring insights from subject matter experts across the company’s global operations, as well as podcasts that discuss current employee mobility trends and challenges. Updates to the blog are announced via Twitter at www.twitter.com/WRRI. The company also announced the release of Next Neighborhood, a proprietary suite of web-based community and housing research tools that enable mobile employees to identify locations best suited for their lifestyles and needs.
18 MOBILITY/JANUARY 2009
Quick Takes Rocky Mountain Relocation Council Brings Message of Hope n December 3, 2009, the Rocky Mountain Relocation O Council (RMRC), Denver, CO, board of directors gathered for their annual Holiday Luncheon. This year, the
difficult time as the amount of toys donated councilâ€™s Charitable Causes Committee invited U.S. this year is sigMarines from the local reserve unit, Marine Air Control nificant less Squadron-23, Buckley Air Force Base, in Aurora, CO, to than in previjoin the boardâ€™s holiday tradition and accept a large quanti- ous years. We ty of new, unwrapped toys in support of the 2009 U.S. are so grateful Marine Corps Reserves Toys For Tots Campaign. The for organizations RMRC Board, accompanied by Sergeant Melody Gentry like Rocky (second from left) and Sergeant Colin Gordon (right) gather around some of the toys that will be handed out by Mountain Relocation the Marines to needy boys and girls at Christmas within Council for local Colorado communities. Sergeant Gentry said, â€œas a result of the economic situation, this has been a particularly putting in this wonderful effort.â€?
orldwide ERCÂŽ members are exchanging questions, answers, and ideas in our five online Forums. Under discussion right now: â€˘ Does your company require individuals to use their relocation benefit within 12 months to avoid tax? â€˘ In a transition from short-term to long-term conditions, what do you do to replace the short-term assignment allowance when there is no cost-of-living allowance? â€˘ How can we make sure U.S. immigration reform addresses green card backlogs for foreign workers? â€˘ Have you seen a trend toward more in-depth HOA disclosure forms over the past three months? Have you changed your form recently? Be part of the conversation. Log in and add your comments and questions today. Visit www.WorldwideERC.org/Pages/Web2.0.aspx or click on the white â€œCommunitiesâ€? text hyperlink at the top of every page of www.WorldwideERC.org. Come join your community. Note that access to the forums is an exclusive benefit of Worldwide ERCÂŽ membership. Join now or review your membership for 2010 if you have not already done so.
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