Page 1

April 2012

Recovery and return to work awards nominations open

In this issue:

integrate, innovate, inspire! WorkCover’s annual conference Replacing the existing levy system Working with coordinators for best possible outcomes

Contents General news Recovery and return to work awards nominations open


integrate, innovate, inspire! WorkCover’s annual conference


Supervisor training program now available 8

27 April Nominations for annual recovery and return to work awards close

beyondblue launches Workplace Mental Health Awareness e-learning program


Adapting management style is key to success


Join the bike ride for chronic pain research


2012 Changes and Challenges Conference 11 2012 Resilience at Work conference 11 Are you interested in the Retro-Paid Loss Arrangement?


4 May

Workplace news

Applications for the

CEO visits the South East 12

annual recovery

Answers to common end of year questions


and return to work

Seeking success stories for Safe Work Awards in 2012


awards close

Replacing the existing levy system 16 Employer roadshows for Experience Rating System (ERS)


4 September

Life looks good for RISE program participants


WorkCover annual

Coordinator’s Corner 19

awards ceremony

5 September WorkCover annual conference


April 2012

Health providers Changes to gymnasium provider qualifications 20 Why do some people with common health problems not recover as expected?


Working with coordinators for best possible outcomes


Health service provider fee schedules updates going online


What do provider performance reports mean to you?


Cover image: Guests of the 2012 Recovery and Return to Work Awards launch at the Adelaide Convention Centre

From the CEO Welcome to the April edition of Newslink for 2012. This year promises to be a busy and interesting year with the implementation of a range of new projects and initiatives. These include the new approach to employer payments and the procurement process for claims management and legal services. New contracts will be effective from 1 January 2013. From July 2012 the term ‘levy’ will be replaced with the term ‘premium’. At this time there will be changes to the way the premium is calculated. These changes are aimed to help improve injury prevention and return to work outcomes. Employers can influence the premium they pay by preventing injuries and supporting injured workers to remain at or return to work as quickly and safely as possible. In January and February this year WorkCover held eight workshops with approximately 200 employers to discuss these changes. The next step in the process is to finalise the regulation and gazette documents.

The planning of the 2012 WorkCoverSA awards and conference is well underway. This year the conference theme will be integrate, innovate, inspire! On 22 February nominations were declared open as we officially launched the annual Recovery and Return to Work Awards at the Adelaide Convention Centre. The awards recognise the outstanding achievement of injured workers and those who have helped them to remain at or return to work. This year for the first time you can nominate yourself or someone you know online at Each year we continue to be inspired by amazing return to work stories. The annual conference will be held on 5 September 2012 with registrations open from May. We have some exceptional speakers looking at various aspects of returning to work. They will provide you with practical tips you can apply to your organisation. With the support of our sponsors we are proud to bring you Nando Parrado as our key speaker. You can read his story in this edition of Newslink.

Plans for WorkCover’s move to new offices at 400 King William Street in the middle of the year are on track. The state-of-the-art building has been awarded a 5 star Green Star rating by the Green Building Council of Australia. This means that the design and construction is considered to be of Australian excellence in environmental sustainability. The offices will provide much better facilities for both our staff and clients. By all accounts this year is set to be both busy and rewarding and I look forward to working with you all to achieve great rehabilitation and return to work outcomes. Rob Thomson Chief Executive Officer

WorkCover is moving in June 2012! WorkCover is moving to 400 King William Street in June this year. Business will continue as normal and all phone numbers and email addresses will remain the same. For further information please contact the service centre on 13 18 55.

April 2012


General news

Networking guests at the 2012 Recovery and Return to Work Awards breakfast launch held at the Adelaide Convention Centre


April 2012

Recovery and return to work awards nominations open Do you know someone with a great

GMH’s story is another example, where a

return to work story? Nominations are

large organisation gets behind an injured

now open for the 2012 Recovery and

employee and supports them back into

return to work awards.

their workforce quickly and safely. The injured employee, Robert Redpath and

WorkCover CEO Rob Thomson

his rehabilitation and return to work

launched the awards in February, calling

coordinator worked hard to develop

on everyone to nominate themselves or

a return to work plan which included

their colleagues to share in this year’s

manageable timeframes in which the

awards ceremony and prizes.

worker would reach each milestone.

Mr Thomson thanked the sponsors

The support at GMH was good, and

and praised the way South Australians

the employee enthusiastic, resulting

involved in recovery and return to work,

in a much earlier return to work than

cooperate to achieve real results for

anticipated. Robert has since dropped 30

injured workers.

kilograms in weight and is really enjoying being at work and active in his life.

2011 award winner Holly Byrne speaking passionately about her journey to recovery at the 2012 Recovery and Return to Work Awards breakfast launch

Rehabilitation and return to work coordinator excellence award

Invited speakers included two of last year’s award winners: former hairdresser

Categories for this year’s awards

Holly Byrne and Martyn Cray representing

continue to acknowledge the vital role of

This award recognises a coordinator’s

GM Holden (GMH).

all the players in the Scheme in achieving

successful efforts in assisting injured

outstanding return to work outcomes.


Holly’s story is just one example of

The seven categories are: Case and injury management

many great return to work stories. She Worker achievement awards

excellence award

she fell into after developing a crippling

These two awards recognise workers

This award recognises outstanding

allergy to the chemicals she used while

successfully returning to work in a small

delivery of case and injury management

working in her dream career of 20

to medium, or large or self-insured

services for injured workers. This award

years: hairdressing. This resulted in her


is open to both Employers Mutual and

spoke passionately about her journey to recovery. Holly described the depression

self-insured case managers.

developing a staph infection and being unable to leave her bed for three weeks.

Employer excellence awards So nominate now, and yours could be one of the winner’s stories in 2012.

At her case manager’s suggestion, she

These two awards recognise the

participated in the I Make a Difference

outstanding efforts of small to medium,

program run by the organisation, Globally

or large or self-insured employers in

The two step process starts with

Make a Difference (GMAD). Her life has

assisting injured workers return to work.

nominations which close on 27 April,

new career as a facilitator with GMAD,

Health and rehabilitation

which must be received on or before

mentoring young and disengaged

individual achievement award

4 May. In 2012, online applications are

to be followed up with applications

now completely changed and she has a

being accepted for the first time, making

workers, to help them see their way back into the workforce.

This award recognises an individual

it easier than ever to nominate yourself

health and rehabilitation provider’s

or someone you know who is doing

best practice services in assisting

great things in the industry.

injured workers. Organisations are also encouraged to nominate an individual

To register go to

outstanding staff member.

April 2012


integrate, innovate, inspire! WorkCover’s annual conference Many will recognise his story but few

Since this experience, Nando has

have an opportunity to hear it first hand.

become a successful businessman and

Nando Parrado’s extraordinary tale of

television producer. He is CEO of four

survival began when the aeroplane

companies in Uruguay. He also hosts

transporting 49 people including Nando

several popular Uruguayan television

and his rugby team mates, crashed in

programs about nature, public affairs,

the frozen Andes Mountains over 30

cars and travel.

years ago. Only 16 people survived the crash and they were forced to endure 72

“When I first returned I realised that

freezing winter days in the Andes before

the Andes had affected me more

Nando and his friend Roberto Canessa

than I thought … (it) changed my life

walked for 10 days to find help.

dramatically,” Nando said.

Nando Parrado

Their survival story is one of inspiration

“My family life was destroyed when my

in the most extreme of circumstances.

mother and sister died in the accident.

which features Nando Parrado.

From the time the plane crashed until

experience of observing what would have

their rescue, Nando and his fellow

happened if I had actually died. Arriving

Internationally renowned plane crash

Uruguayan rugby team mates were

at my house almost three months after

survivor Nando Parrado is keynote

forced to cross both physical and mental

the crash … my clothes had been given

speaker for the seventh annual

boundaries. Waking from a three-day-

away, my room taken by my elder sister,

integrate, innovate, inspire! at the

When I returned home, I had the strange

annual WorkCover conference

WorkCover conference, ‘integrate,

long concussion to learn that his mother

who had moved in with her family …

innovate, inspire!’ to be held on

had died on impact and his sister was

my motorbike had been sold. There

Wednesday 5 September.

near death Nando became obsessed

was no trace of me, except for some

with survival.

photographs in the living room and in my father’s study.


April 2012

Nando Parrado speaking at a conference

“I was the same person, but something

Other speakers

had changed in the way everybody saw me.

Other speakers at the conference will include New Zealand Corporate

“When you are young, you feel

Anthropologist Michael Henderson

immortal. There is nothing that

who will be looking at workplace

can modify or destroy you. Through

culture, relationships expert Bruce

our painful experience I learned that

Sullivan talking about working effectively

life is linked to death, that these are

with people who think and act differently

the only realities of our existence.

to you and Dr Robyn Horsley who has

You are born and you will die someday…

some tips for communicating with the

in between, nobody knows.

medical profession.

“Sometimes I ask myself why people need to experience extreme situations

Registrations will open in mid May 2012 at

to understand the real values of life. These values are so clear and so near us, yet we rush by them looking for the ‘important’ things. “

I was the same person, but something had changed in the way everybody saw me.

April 2012


Supervisor training program now available

beyondblue launches Workplace Mental Health Awareness e-learning program The Workplace Mental Health Awareness e-learning program is now available on the beyondblue website at This program looks at myths and misconceptions about depression and anxiety disorders, to help raise awareness of these common conditions, including signs and symptoms, and how people can help themselves or others.

The Managing return to work –

coordinators in South Australia and

supervisor training program is

can be customised to suit individual

now available to make training

training needs (within the guidelines

This e-learning program takes

supervisors for return to work

of the sub-licence).

approximately 20 minutes to complete and includes activities, scenarios and

easier than ever before. The training pack includes a: The program, developed by Return to Work Matters, will help

• facilitator guide

videos that build understanding of depression and anxiety disorders.

rehabilitation and return to work

• PowerPoint presentation

It can be completed by employees

coordinators guide supervisors

• participant workbook

in their own time and at their own

and managers how to help create and maintain a workforce where employees feel valued both in health

• participant resource handbook • participant evaluation form.

pace. It can also be promoted in the workplace as an activity for staff to help increase their understanding of mental health conditions. Not only is it

and following a workplace injury. Participants will receive reference

free but it is useful, and will assist your

It is recognised that supervisors

materials they can use in their

colleagues or employees to become

and managers play an important

workplaces including a:

more aware of mental health issues in

role in an injured worker’s recovery and can make a huge difference to

• participant workbook

return to work outcomes. Studies

• participant resource handbook

show workers are more motivated,

• participant evaluation form.

responsible and productive in their return to work when they feel valued and cared for.

complete the online application

The program has been designed to meet the training needs of rehabilitation and return to work


To access the full training package,

April 2012

on the WorkCover website at > Employer > Employer responsibilities > Supervisor training

the workplace and how they can help someone they are concerned about. To access the beyondblue Workplace Mental Health Awareness e-learning Program, visit

Adapting management style is key to success Understanding who you are dealing with is important in managing others. Everyone from the supervisor to the health provider plays a role in helping injured workers remain at or return to work. But what happens if one of the key players won’t play their role achieving the return to work goal? How do you manage the behaviour of others? According to Adelaide clinical psychologist Dr Joseph Hinora, learning

Dr Joseph Hinora speaking at WorkCover’s 2011 annual conference

to adapt your own behaviour and communication style is the key. He says

Trying to understand why they respond

Dr Hinora says “avoid getting drawn

the way you adapt your behaviour can be

negatively could help – maybe they had

into the behaviour of others, if they are

critical in engaging both managers and

a bad experience previously in similar

aggressive or negative, maintain your

health providers in a return to work plan.

circumstances which is influencing

own professionalism.” Be prepared to

their reaction to the current situation.

walk away from an agitated person, and

Everyone is different, responding

Or maybe they need more or less

return later to continue the discussion

to the same situation in their own

direction than what you are giving them.

when things have diffused.

combination of personality traits and

This is the first step to establishing

Adopt these steps into your management

past experiences. So one management

who you are dealing with and adjusting

style, and be resilient in your approach

style can work for one personality type,

your management style to suit their

and challenging behaviours of others

but fail for another.


can be managed. Make working together

way. Reactions are based around a

easier by establishing the boundaries Dr Hinora says 50 per cent of our

Open communication, taking into

in your relationships with others.

personality is genetically predisposed,

consideration who you are speaking

The results will be the best outcome for

and particular traits are harder to change

with, is vital to the success of a return

everyone involved.

than others. For example the way a

to work plan. Leading by example

person communicates and plans is

and making sure you follow up on your

relatively easy to change, while changing

actions is also critical. Set clear, concise

a person’s assertiveness and the way

goals, share information and help people

Steps to managing the managers

they analyse things is very difficult.

where required.

1. Assess the personality type of

So how do you influence people with

Remember, people are likely to

challenging behaviours? First, look at

maintain their involvement better if they

the characteristics of their personality.

are given positive feedback throughout

How do they respond to stressful

the process. Being acknowledged

situations? Are they hostile when

for contributions helps keep people

faced with change? What about the

motivated and on-track because they

way they set and achieve goals?

feel recognised and valued.

the person you are working with 2. Modify your management style to suit the personality type 3. Use open communication 4. Consider the thoughts and attitudes of others 5. Set limits on the behaviour you will accept and let people know

Everyone is different, responding to the same situation in their own way.

when they have gone beyond the limits.

April 2012


Do you know someone whose commitment to remain at or return to work will motivate and inspire? Then nominate them for a Recovery and Return to Work Award.

The nomination period for the Recovery and Return to Work Awards has been extended!

Nominate by 27 April 2012 online at

Join the bike ride for chronic pain research Chronic pain is common amongst injured workers. Generating awareness, and raising money for research into the causes and cures, are great ways to help people understand it. WorkCover is proud to be a sponsor of the University of South Australia’s community cycling event: Ride for Pain. Ride for Pain is on Sunday 29 April and open to all recreational riders and families who will complete an enjoyable 35 kilometre beach-side ride and enthusiasts who will test their pain threshold with the 100 kilometre Adelaide Hills endurance course. One in five people in Australia suffers from chronic pain which impacts their quality of life. It costs around $35 billion in health care and lost productivity and has major impacts on families and society. Chronic pain is a topic often kept quiet about, much like depression was, until recently. Join UniSA’s Ride for Pain and for more details go to


April 2012

2012 Changes and Challenges Conference Join South Australian business leaders to hear more about the changes and

Are you interested in a RetroPaid Loss Arrangement?

challenges facing business today and find solutions at the 2012 Changes and Challenges Business Conference: your business. your future. your success. As an aspect of the changes being The event will be held on Tuesday 8 May at the Adelaide Convention Centre.

made to the existing levy system, WorkCover will be introducing an

Founder and Chairman of wealth-management company Yellow Brick Road, Mark

optional arrangement for large employers

Bouris is the keynote speaker. He is one of Australia’s most successful business

called Retro-Paid Loss Arrangement.

people having founded Wizard Home Loans and hosted the television series Apprentice Australia and Celebrity Apprentice Australia.

The Retro-Paid Loss Arrangement offers employers a greater incentive to manage

Learn from Mark’s insights into thriving in today’s competitive market then

their workers compensation costs by

choose from some of the 30 workshops available, delivered by expert presenters.

closely linking the premium they pay to their individual claims experience. This will

For further details go to

apply from 1 July 2012 for employers with

or phone 08 8300 0103.

a base premium of $500,000 or more. To operate in a Retro-Paid Loss Arrangement, an employer will need to apply to WorkCover and must meet

2012 Resilience at Work conference

strict criteria. Only employers with proven workplace health and safety performance and injury management will be suitable to participate.

The 2012 Resilience at Work conference

If you are interested in the Retro-Paid Loss

‘Stress: The Good, The Bad and The Ugly’

Arrangement, you need to apply by 15 May

will change how you think and react to

2012 for the 2012-13 premium period.

challenging times at work. To express interest in the arrangement and The conference will be held on

obtain a copy of the Participation Guidelines

Thursday 5 July at the Hilton Adelaide

for a Retro-Paid Loss Arrangement and

and will help define stress into the good,

application pack please phone WorkCover

the bad and the ugly. It will also provide

on 13 18 55.

you with the tools necessary to welcome the good stress, challenge the bad stress and defeat the ugly stress. Speakers such as Dr Lynn Arnold AO, Amanda Blair and Dave Flanagan will share their experiences in succeeding with the good, overcoming the bad and defeating the ugly. For further details go to April 2012


Workplace news

CEO visits the South East

ForestrySA manages approximately

Over the past 10 financial years,

74,000 hectares of state owned

ForestrySA has reduced its Lost Time

plantation in the Green Triangle and

Injury Frequency Rate from 62.2 to 10.3

13,000 hectares in the Mount Lofty

as at 30 June 2011, at one time in the

ranges and mid north regions of

last 12 months reaching a low 3.3. Claim

South Australia.

numbers over that 10 year period have reduced from 39 per annum to 13.

A large number of building products

Rob Thomson and Phil Howe at ForestrySA

are manufactured from ForestrySA logs

Training and Competency Assessment

including structural timber, engineered

against Standard Operating Procedures

wood products and wood panelling.

are a key part of equipping employees

The standard of the plantations are

with the skills necessary to work safely

well regarded throughout Australasia.

and effectively, and safe work practices

ForestrySA’s OHSW management

are supported by the ‘Take 5’ program.

system is supported by the organisation’s

Incidents and hazards are reported via a

WorkCover CEO Rob Thomson recently

strategic planning framework and this is

‘Pocket Note Book’ and find their way

spent two days in the South East

having a positive effect.

into the Forest Management System

operating in the region.

ForestrySA prides itself on its efforts

through to completion.

Using his time in the region to talk

this is their early intervention practices

about changes to the Workers

and immediate offers of assistance to

to safe work practices in the staff

Rehabilitation and Compensation

reduce the impacts of a work-related

members who guided the tour of

Scheme, Mr Thomson outlined to

injury. This is also supported by a

ForestrySA,” Mr Thomson said.

representatives from Kimberly-Clark

Employee Assistance Program where

where corrective actions are tracked

meeting with self-insured organisations in injury management and a key to

Australia, ForestrySA, Carter Holt Harvey,

non-work related injuries and illnesses

Gunns Timber and the Mount Gambier

are also quickly assessed to minimise the

Hospital at an information session,

disruption to work and family activities.

“I could see the passion and commitment

“ForestrySA, has integrated OHSW into its management system which is supported by a planning framework, and that’s

the ways the changes might affect

having a positive impact. In addition,


significant work has been done regarding legislative compliance and management of hazardous substances,” he said.

The session was a good opportunity for self-insurers to meet with the CEO, ask questions and get up-to-date information about changes to the Scheme. They were able to share information about how they prevent and manage workplace injuries and learn from one another. Mr Thomson toured the operations of both ForestrySA and Kimberly-Clark Australia (KCA) where he saw first-hand the ways OHSW management is incorporated into daily operations.

Nursery at ForestrySA


April 2012

Kimberly-Clark Australia (KCA) takes environmental sustainability very seriously and works across all aspects of their business to make sure their products are environmentally responsible. They are a major producer of toilet tissue, facial tissue and paper towel products which are used in homes, hotels, restaurants, hospitals and factories. At KCA, employees truly believe success is achieved only through teamwork and individual achievement and have developed a company vision, ‘Lead the world in essentials for a better life’ to reflect this. Since the company became self-insured

Kimberly-Clark Australia’s warehouse

in 1998, there has been a steady decline in both the frequency and severity of

the company has introduced an early

Mr Thomson said he was amazed as

workplace injuries and a commensurate

intervention program to treat both work

he walked through the facility at the

decrease in workers compensation

and non-work related injuries (primarily

way their deep commitment to OHSW

claims. If annual claim actuarial accruals

musculoskeletal). The program is

is incorporated to include having fun on

are used as a performance indicator,

supported by occupational health nurses,

the job.

costs have regularly decreased from

an on-site gymnasium with a strength

2002 to 2010 and show an overall 85

and conditioning coach and weekly

per cent reduction for that period.

onsite visits by a physiotherapist.

Greater safety control measures have

Although supervision, training and

told me they are committed to ensuring

been implemented with the purchase

systems are fundamental foundations

that the mill will still be producing

of new machines with fewer inherent

to overall safety performance, a cultural

products for at least the next 50 years,”

hazards. The machines are fitted with

change in the behaviour and attitudes of

Mr Thomson said.

barrier guarding which is also being

all KCA personnel is equally important

“There is a strong sense of mateship amongst employees and as the largest employer in the South East, employees

added to existing plant in a staged retrofit.

to create a safer working environment.

Over the coming issues of Newslink

Engineering improvements include

All staff understand their role and are

we will be publishing more stories

standardised operating procedures,

empowered to openly intervene if

about OHSW and injury management

hazard management processes and

an unsafe act or condition becomes

successes in self-insured workplaces.

competency-based training programs.

apparent. The cultural change is fostered by managers and leaders engaging

KCA’s enhancements to injury

with personnel on a daily basis in safety

management include immediate

discussions and demonstrations.

contact with injured staff and weekly team meetings with claim and rehabilitation personnel and work supervisors involved in the rehabilitation process. In recognition of the need for early treatment to minimise both the severity and duration of injuries,

I was impressed with the ongoing commitment and leadership in occupational health, safety and welfare at both ForestrySA and Kimberly-Clark. Rob Thomson, WorkCover CEO April 2012


Direct debit The convenient way to pay your levy/premium instalments Large employers can take advantage of WorkCoverSA’s direct debit facility and have their payments debited from a nominated account as instalments. Choose the direct debit payment option and:

WorkCover will use your last remuneration estimate to calculate the instalment amount. We will advise you in writing if the amount is to be altered. To take advantage of this convenient service, simply download a Direct debit request form from the WorkCover website at and return it to WorkCoverSA by: Fax (08) 8233 2990, or mail GPO Box 2668, Adelaide SA 5001.

Answers to common end of year questions Around this time each year,

When is the 2012-13 remuneration

WorkCover’s service centre answers

return due?

many inquiries relating to end of

What are my payment options? WorkCover offers several convenient

financial year levy calculations and

The remuneration return is due on 31 July

ways to make your payment quickly

collection. Following are the answers to

each year.

and easily. Each method is secure

some of the most common questions:

and confidential. These methods How do I access the secure site?

What is a reconciliation statement?

include direct debit, credit card, Bpay, electronic funds transfer (EFT), or for

Employers are able to access Employers are required to complete a

WorkCover’s secure site through

reconciliation statement which sets out

small employers, in person by cheque. Will the new Experience Rating System affect my levy?

the actual amount of remuneration paid to their workers during the previous

How do I obtain a password for

financial year.

online services?

When is the 2011-12 reconciliation

Every employer is provided with a

1 July 2012. More information on the ERS

statement due?

username and password when they

is available on page 16 of the April edition

register with WorkCover. A new

of Newslink.

The new Experience Rating System (ERS) will replace the existing levy system on

The reconciliation statement is due each

password is issued in June each year,

year on 31 July.

so employers can complete their

Note: from July 2012 the term ‘levy’ will

remuneration return and reconciliation

be replaced with the term ‘premium’.

What is a remuneration return?

statement online. Please contact

This is a document employers are

WorkCover on 13 18 55 if you are

For more information go to

required to provide to WorkCover setting

unsure of your username or password

out an estimate of the total remuneration

for online services.

they expect to pay to their workers during the next financial year. To have your questions answered in future editions of Newslink, please forward 14

April 2012

them to and check future editions for the answers.

Seeking success stories for Safe Work Awards in 2012 The innovators and drivers of

Last year’s awards drew a record

Nominations close at 5pm on

workplace safety initiatives in South

80 nominations, which is a major

Friday 13 July 2012.*

Australia are being encouraged to

endorsement of their status.

tell their success stories for the 2012 Safe Work Awards.

The awards will be presented on Friday, “The quality of previous local award

26 October at the Adelaide Convention

recipients is also extremely high,

Centre as a fitting finale to Safe Work

SafeWork SA Executive Director

with many South Australian winners

Week 2012, the state’s key workplace

Bryan Russell said the awards bring

going on to win at the national level,”

safety awareness event.

deserved attention to companies

Mr Russell said. Find further information at

and individuals striving to help their workmates.

“We look forward to another great

response in 2012 as an indication of “The Safe Work Awards highlight

the seriousness with which South

technical innovations, best practice

Australian workplaces regard their

systems and the efforts of individuals

safety performance, and how keen

who make a substantial contribution to

they are to put themselves to the test.”

*O  rganisations that have had a supplementary levy applied under the Workers Rehabilitation and Compensation Act 1986 in the past 12 months or that are not up-to-date with WorkCoverSA levy payments are not eligible to enter.

occupational health and safety (OHS) at their workplace,” Mr Russell said.

A shortlisting process determines the finalists, who are then evaluated by the

“We know these annual awards are

judging panel. This stringent evaluation

important to the corporate sector as

includes site visits and performance

a benchmark of best practice in

checks through SafeWork SA and

workplace safety.”

WorkCoverSA records.

2012 award categories Best Workplace Health and Safety Management System • Private sector** • Public sector** Best Solution to an Identified Workplace Health and Safety Issue** Best Workplace Health and Safety Practice(s) in a Small Business** Best Individual Contribution to Workplace Health and Safety • An employee such as a health and safety representative** • An outstanding contribution by an OHS manager or a person with responsibility for OHS as part of their duties** • Health and safety representative of the year (state category only) ** National category - winners in all but one category are automatically nominated for the prestigious National Safe Work Australia Awards.

April 2012


Replacing the existing levy system

From 1 July 2012, WorkCover’s existing

• An optional arrangement will be

In May 2012, WorkCover will be holding

levy system will be replaced with a

introduced for large employers,

information roadshows in metropolitan

new employer payments approach

by application. This arrangement is

and key regional centres.

which will change the way payments

called Retro-Paid Loss. An employer’s work health safety

are calculated for some registered employers. As part of this change

• Changes will be made to terminology,

and injury management practices

‘levies’ will now be called ‘premiums’

definitions and practices within the

can influence their premium payment.

and a new Experience Rating System

Scheme. For example, the word

Improved practices can reduce an

(ERS) will be introduced.

‘disability’ has been changed to ‘injury’

employer’s claim experience compared

and the claims excess period has also

to the industry. Employers can support

been extended to five calendar days.

their injured workers by encouraging

By linking the amount medium and

remain at work opportunities,

large employers pay to their claims experience, the new ERS will offer a

A summary of the legislative changes

participating in the return to work

financial incentive for employers to

is available on WorkCover’s website.

process where required as well as managing the expectations of co-workers

focus on injury prevention and management and promote better

Leading up to the introduction of the

and maintaining a positive environment

outcomes for injured workers.

new approach, WorkCover will be

in the workplace.

providing more information to employers The key elements of the new employer

impacted by these changes. In April

If you have any questions regarding

payments approach are:

2012, medium and large employers will

the new employer payments approach,

receive an Employer Claim Summary

please phone WorkCover on 13 18 55

detailing the costs paid and an estimate

or visit WorkCover’s website at

will be based on their industry rate

of the outstanding liability for each of

and the amount of remuneration

their claims.

• The premium for small employers

they pay their workers. This is the same as their current levy payment.

A premium calculator will also be available on WorkCover’s website in

• M  edium and large employers will

April. Employers can use this calculator,

have their premiums calculated in

along with the claim costs provided on

the new ERS. This means their

their summary, to determine an indicative

premium will be impacted by their

premium calculation using 2011-12 rates

individual claims experience, size and

and compare any changes to their current

industry. If an employer has claim

2011-12 levy payment.

experience that is better than their industry’s average, they will pay less than their industry based premium. If their claim experience is worse than their industry, their premium will be higher.

...the new ERS will offer a financial incentive for employers to focus on injury prevention and management and promote better outcomes for injured workers.


April 2012

Employer roadshows for Experience Rating System (ERS) If you are interested in understanding how the new Experience Rating System (ERS) will impact your business and what to expect, please come along to one of the information roadshows WorkCover will be hosting in May 2012. At these sessions we will: • provide an overview of the new ERS • s  how employers how to use the premium calculator that will be available on WorkCover’s website from April 2012 • d  iscuss the impact of the new system and how employers can influence their premium payments. These information roadshows will be held across Adelaide and in key regional areas. Please visit WorkCover’s website for further information or to register your interest.

April 2012


Life looks good for RISE program participants RISE is a scheme that provides

Being a small business owner, Mark

financial incentives to employers

embraced the opportunity to make use

willing to give injured workers a

of the RISE scheme. RISE which stands

go at their workplace.

for Re-employment Incentive Scheme for

Small business owner Mark Tozer,

support to employers willing to take on

has always believed in giving people

previously injured workers.

Employers provides financial and other

a chance. So when a rehabilitation provider approached him suggesting

Brad took on the job of setting up the

he hire a previously injured worker,

new steel shop. It was slow going at first

he thought “why not, I’ll give it a go”.

but the steel shop quickly grew from making one steel frame per week up to

Brad Waller was a skilled welder when

manufacturing 350 frames every three

fate intervened, sending a 100 kilogram

weeks. The company now manufactures

magnet from an overhead crane to

over 1000 steel frames each month.

land on his right shoulder. Badly injured by the freak accident which severely

“The most positive thing to come out

damaged his shoulder, Brad underwent

of my workplace injury is that now I

reconstruction surgery that same week.

am completely rehabilitated and off WorkCover. The job I have now is fulltime

He spent a couple of months

and more rewarding that I could ever

recuperating before returning to his

have imagined. What seemed like a

previous job of welding, initially for a

bad situation has turned out to be the

couple of hours each day. Going back to

best thing that ever happened to me,”

his employer made Brad uneasy as he

Brad said.

felt his employer no longer wanted him there, and he eventually left.

To read more of Brad and Mark’s story, go to > Workers

Knowing Brad was a skilled steel worker

> Reference library > Real life return

his rehabilitation provider suggested

to work stories

he speak to Mark Tozer at Peppertree Furniture who was setting up a steel shop. It was an exciting time for Mark’s growing company and he saw the potential in Brad.


April 2012

Coordinator’s Corner Do you have one particular success story that resulted in a great return to work outcome? Yes. One worker had been receiving a specific treatment for a period of time with little or no improvement to their condition. I asked the worker if they would consider an alternative treatment. At my suggestion, both the worker and the treating doctor agreed to try something else and an alternative treatment was started. This resulted in an outstanding improvement to the worker

Helping workers from the time of the initial injury, to attending case conferences, helping with exercise programs and seeing them through to a full return to work and health, gives me a real buzz.

in a short period of time. Name Kerry Wiese Workplace JBS Australia (international

How do you promote your role in the

meat processing organisation)


What is the secret to your success? I make sure my opinion and concerns are

Region Bordertown Time in the role Two years

All new employees complete an

listened to. If I feel I am being ignored or

Coordinator’s primary role

induction program where I am introduced

my opinions not considered, I persist until

Nurse/Return to Work Coordinator

and my role explained, as well as other

people realise I am not going anywhere,

key people and their roles. All workers

and that what I am saying makes sense.

Kerry Wiese provides insight into the

know they should come to me if they

role of the coordinator.

have an illness or injury.

What attributes do you think a coordinator needs to have in order to

What do you enjoy most about

What do you do when you need help?

succeed in the role?

the role? I regularly work with other health

As a coordinator you need to be proactive

I find being involved in the recovery and

professionals to find workable solutions.

and get on top of problems promptly,

return to work process from start to finish

I work in an industry with high incidents

before they get on top of you.

really satisfying. Helping workers from

of cuts, and my nursing background

the time of the initial injury, to attending

comes in handy when treating these.

What advice would you give to other

case conferences, helping with exercise

Of particular help is a book on wound


programs etc. and seeing them through

care I used during my studies. To be a good coordinator you need to

to a full return to work and health, gives me a real buzz.

What are the common mistakes that

be involved with the whole rehabilitation

coordinators can make?

process, not just parts of it. Where possible go with the injured worker to

What is the biggest challenge in the coordinator’s role?

One of the most common mistakes is

their doctor’s appointments, liaise with

presuming people know what you mean.

management, supervisors and rehab

The biggest challenge I have met

Never assume a person has understood

consultants, create and monitor their

has been changing the mind sets of

your instructions or advice. To make sure

return to work schedules. Having weekly

management and supervisors and

they have understood, ask them to repeat

meetings with the injured worker to

encouraging them to take responsibility

in their own words what you said, until

review their progress is also a big help.

for the rehabilitation of an injured worker.

your are satisfied they understand.

When an injured worker is confident

WorkCover has recently released a

you are there for them, helping and

training program called ‘Managing return

supporting them, the results will speak

to work – supervisor training’, which will

for themselves.

really help in this area. April 2012


Health providers

Changes to gymnasium provider qualifications

In January 2012, changes were

Gymnasium providers who were

WorkCover recommends that injured

introduced to the qualifications

registered with WorkCover prior to

workers obtain a referral for gymnasium

required for a gymnasium provider

January 2012 are not required to up-skill

services from either their treating medical

to deliver physical rehabilitation

to the Diploma of Fitness, as they have

practitioner or another ‘medical expert,’

services to injured workers.

already completed the ‘rehabilitation’

such as a physiotherapist, chiropractor

component as part of their Certificate

or occupational therapist. The referrer

The minimum qualification level for

IV studies.

will need to ensure the gym provider has the necessary qualifications to

non-medical gymnasium providers

deliver the service.

(for the provision of land-based exercise

As from January 2012 there is no longer

programs) is a Diploma of Fitness from

a requirement for gymnasium providers

a recognised training organisation.

to register with WorkCover. However,

For more information go to

Other acceptable qualifications

all gymnasium providers are expected > health

include bachelor degrees in exercise

to maintain a reasonable level of

providers > the workcover system >

physiology or applied science, providing

professional indemnity and public

health providers and services

a ‘rehabilitation’ component has been

liability insurance in accordance with

or phone 13 18 55.

completed as part of these studies.

industry standards.


April 2012

Why do some people with common health problems not recover as expected? These observations reverse the question:

Biological, psychological and social

with kind permission from Gordon

it is no longer what makes some

obstacles to return to work all appear to

Waddell and Associate Professor Kim

people develop long-term incapacity,

be important (see table below), accepting

The article below has been reproduced

Burton. This excerpt comes from the

but why do some people with common

that there is overlap and interaction

chapter entitled Obstacles to recovery/

health problems not recover as

between the different dimensions, and

return to work.

expected? The development of long-

that their relative importance may vary

term incapacity is a process in which

in different individuals and settings

(Source: Waddell G., Burton, A.K. (2004). Concepts of Rehabilitation for the Management of Common Health Problems. London, The Stationery Office, 2004).

biopsychosocial factors, separately

and over time (Moon 1996). Individual

and in combination, aggravate and

assessment of potential obstacles may

perpetuate disability.

permit a problem-oriented approach to

Recovery from common health

Crucially for the present argument, these

rehabilitation that can: (1) guide clinical

problems is generally to be expected.

factors can also act as obstacles to

evaluation; (2) identify obstacles to return

Epidemiological studies show that:

recovery and return to work. The logic of

to work; (3) develop targeted interventions

• prevalence rates are high among people of working age • most episodes settle uneventfully with or without formal health care (at least enough to return to most normal activities, even if with some persistent or recurrent symptoms)

rehabilitation then shifts from attempts

to overcome these obstacles; (4) facilitate

to overcome, adapt or compensate for

rehabilitation interventions (Feuerstein &

impairment to addressing factors that

Zastowny 1999).3

delay or prevent expected recovery. Thus, management for common health problems must specifically address and overcome those factors acting as obstacles to recovery (Burton & Main

• most people remain at work, and the

20001; Marhold et al. 20022). Obstacles

large majority of those who do take

are always also potential targets for

sickness absence manage to return

intervention and may be turned into

to work quite quickly (even if still with

positive opportunities to facilitate

some symptoms)

return to work.

• only about one per cent go on to longterm disability and incapacity.

In clinical practice, the concept of ‘obstacles’ started from factors that

These are ‘essentially whole people’ with manageable health problems: given the right care, support and encouragement they do have remaining capacity for (some) work. Thus, long-term incapacity is not inevitable and common health problems per se do not explain

predict chronic pain and disability,

Biological Health condition (and health care) Physical and mental capacity and activity level vs physical and mental demands of work Psychological

and largely focused on psychological factors. These psychological obstacles

Personal perceptions, beliefs and

to recovery can also act as obstacles

behaviour (especially about work)

to return to work, but they are only part of the picture. In a social security context, the focus has always been on a much broader range of social

long-term incapacity.

Biopsychosocial obstacles to return to work

and environmental obstacles to coming off benefits. All of these

Pyschosocial aspects of work Social Organisational and system obstacles Attitudes to health and disability

domains are potentially important in incapacity associated with common health problems.


Burton AK,Main CJ. 2000.Obstacles to recovery from work-related musculoskeletal disorders. In Internationalencyclopedia of ergonomics and human factors (Ed.Karwowski W): 2

1542-1544, Taylor & Francis, London. Marhold C, Linton SJ, Melin L. 2002. Identification of obstacles for chronic pain patients to return to work: evaluation of a questionnaire. Journal 3

of Occupational Rehabilitation 12: 65-75. Feuerstein M, Zastowny TR. 1999.Occupational rehabilitation: Multidisciplinary management of work-related musculoskeletal pain and disability. In Psychological approaches to pain management. A practitioners’ handbook (Ed. Gatchel RJ,Turk DC): 458-485, The Guilford Press, London. April 2012


Working with coordinators for best possible outcomes Keeping the lines of communication open between health providers, rehabilitation and return to work coordinators and injured workers can make all the difference. Rehabilitation and return to work coordinators say there are a number of

The provider:

The injured worker:

• becomes familiar with the types of

• receives priority attention

injuries to expect to treat, and can therefore formulate treatment plan templates or guidelines for use within their practice • d  evelops close working relationships

simple things health providers can do that

with the coordinator and better

will help make an injured worker’s return

understands the workplace’s

to work safe, productive and sustainable.

requirements in the process • increases their understanding of the

Working together with local business and

roles injured workers undertake in

industry in managing work place injuries

various organisations and provides

can be a great benefit to everyone.

meaningful alternative or restricted

• trusts your advice and care • gains access to continuity of care (through follow-up appointments, meetings with coordinators, rehab providers and case managers etc.) • feels comfortable to ask questions about their treatment and return to work because they have confidence their health provider understands the industry in which they work • is confident in the care and advice

duties based on this knowledge.

they are receiving, enabling an

If your consulting rooms are near large

On-site visits could also promote

efficient return to work.

or high risk organisations or industries

better understanding of work

(e.g. aged care or industrial sites), why

environments and the worker’s duties

not develop relationships with these organisations? Through this you will gain the trust of the injured workers as well as a good understanding of the tasks performed within the organisation and the way they manage injured workers. This type of relationship can benefit everyone involved in the rehabilitation and return to work process.

• h  as access to a job dictionary developed by the injured worker’s

The rehabilitation and return to work coordinator: • is provided, through the WorkCover

organisation, which sets out the

Medical Certificate, clear information

duties for each role within the

about the worker’s capacity for work

organisation and can be used as

and associated suitable duties

a reference when determining suitable duties after an injury.

• receives information in clear and simple language because the health provider undverstands most people will be unfamiliar with medical terminology, and adapts their language to suit the coordinator’s knowledge • has supplied a job dictionary to the provider giving them confidence in their advice regarding suitable duties. It’s important for everyone involved in the return to work process to remember that keeping the lines of communication open, provides for more successful outcomes. These are just some of the benefits to working in collaboration with local business. To find out more go to


April 2012

Health service provider fee schedules updates going online From July 2012 provider fee schedules will only be available online. Each year health service provider fees are reviewed by WorkCover in accordance with the Workers Rehabilitation and Compensation Act 1986. The Act requires WorkCover to set fees based on average private charges. Adjustments to fee schedules occur

In June each year, providers are sent

Over the coming months, providers will

annually after receiving feedback from

information advising of the revised

receive a letter requesting their email

provider associations, employers and

fees. From 2012, new fee schedules

addresses in preparation for the future,

employees representative groups.

will only be available online at

where communication on fee schedule > TREAT

changes (and other relevant information)

Consultation usually takes place during

home > The WorkCover system >

will be sent by email and posted on our

February and March and the new fee

Fee schedules

website. You will receive a letter from

schedules become effective on 1 July

WorkCover about this initiative soon.

each year.

What do provider performance reports mean to you? Understanding the provider

each individual injured worker case but

performance report is important in

serve to provide a general idea of how

managing injured workers.

each provider compares with their peers.

Every six months, GPs, physiotherapists,

These reports form an important part of

occupational therapists, psychologists

WorkCover’s Quality Review Program.

and chiropractors receive provider

Where significant variations in servicing

performance reports from WorkCover.

patterns appear, further investigations

These reports are sent to providers who

are undertaken, and where necessary,

have seen five or more injured workers

discussed with providers to ensure

during the previous 12 months.

workers are receiving the right services to assist them to stay at or return to work.

The purpose of the reports is to summarise the services delivered to

In the near future some outcome

injured workers by each provider and

measures will be included in these

show comparative information to each

reports, for example return to work

provider about their peer group. They do

rates, which will make the data more

not take into account the complexity of

meaningful to providers.

April 2012


WorkCoverSA Enquiries: Phone 13 18 55 Fax: (08) 8233 2990

The following free information support services are available: TTY (deaf or have hearing/speech impairments) call (08) 8233 2574. For languages other than English call the Interpreting and Translating Centre (08) 8226 1990 and ask for an interpreter to call WorkCoverSA on 13 18 55. For Braille, audio or e-text call 13 18 55. The information in this publication is compiled by WorkCover Corporation of South Australia. The data and facts referred to are correct at the time of publishing and provided as general information only. It is not intended that any opinion as to the meaning of legislation referred to is to be relied upon by readers. You should seek independent or legal advice as to any specific issues that are relevant to you, your workplace or organisation. Š WorkCover Corporation of South Australia, 2012 2427_CC Published April 2012. ISSN: 1448-4692


April 2012

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