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a) Neighbourhood management We will: n Complete regular estate inspections with tenants, leaseholders and other interested agencies to identify any areas of concern and explore suggested solutions/remedy. During summer months hold these after 5pm. n Continue to allocate funding for minor work schemes identified during estate inspections. n Remove (or report to other agencies) all identified graffiti. n Remove (or report to other agencies) all identified fly tipping. n Provide a grounds maintenance service (grass cutting, shrubs, hedges, weed control, litter collection) on all Wolverhampton Homes managed land. n Maintain all communal area trees upon Wolverhampton Homes managed land. n Respond to ALL reports of dangerous trees within Wolverhampton Homes responsibility. n Provide a gardening and tree service (that you pay for) if you are unable to look after your own garden. n Undertake fire safety inspections of all communal areas within our blocks of flats. n Support residents to maintain the cleanliness within the communal areas of flats. n Provide a Concierge or Caretaking service within all blocks of flats with a communal area. n Provide access to a 24 hour service, seven days a week for blocks of flats with a concierge service, remotely at some sites. n Monitor CCTV and door entry systems where installed. n Develop and implement local parking schemes where you tell us it is a priority, and where it is possible and affordable to do so. n Work with local neighbourhood partnerships and other agencies to tackle difficult issues on estates.

b) Anti social behaviour We will: n Work to prevent and deter anti-social behaviour. n Investigate all complaints promptly and thoroughly. n Agree an action plan and keep in weekly contact with complainants. n Take early action to address anti-social behaviour. n Support offenders to change their behaviour. n Consider all available legal remedies where appropriate and where all other remedies have failed. n Provide a 24 hour telephone reporting service. n Work closely and share information with partner agencies such as the Police and the City Council. n Provide support, advice and protection for victims and witnesses. 6

Our Service Standards  
Our Service Standards  

This leaflet tells you about the services we deliver to tenants, leaseholders and other service users to meet the National Standards for Hou...