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Magazine Autumn

2011

Coming soon…

Inside

New plastic bottle and cardboard recycling service

Countdown to Olympics – page 8

Winter warmer – page 14

New recycling information – page 16

Helping your community – page 18


Fostering isn’t just about the good days; it’s about every day. It’s not all plain sailing. Life isn’t like that. A big part of being a foster carer is supporting the child or teenager through all the different challenges that growing up brings. It is things like this that make fostering such a rewarding and life affirming experience. We’re currently looking for people from all walks of life to care for a wide range of children and young people. In addition to a life changing experience we also offer our foster carers excellent training, 24 hour support and generous allowances.

Are you that special person who can make a difference? Call 0800 1696 321 or visit www.wiltshirefostering.org.uk


Welcome

Inside this issue Special features 4 Communities

Council wins award Discount scheme for carers and young people with disabilities

9 Public health Dear Reader I don’t think any of us could have failed to be upset by the recent riots and the impact these had on many towns and communities across the country. While we know Wiltshire is one of the safest places to live, the riots couldn’t fail to cause concern that the impact of what was happening in other towns and cities could move closer to home and affect our local market towns. But, we were ready. Working with the police and other emergency services we planned for the worst and agreed we would take the necessary action to keep Wiltshire safe. Our county is unique and special. We have real community spirit that can be seen in many ways. Like the communities pictured in the media, coming together to clean up their towns and restore order, I know Wiltshire would be ready to do the same. Our local communities are already building a sense of belonging and pride. From creating a new recreation area, to resolving local issues such as speeding cars, or inviting young people to bid for funds for youth projects, or supporting grow-your-own schemes, or keeping Wiltshire healthy, we are extremely fortunate to have a wealth of local communities involved in doing more.

Learn about changes to public health in Wiltshire

10 Save and protect

Try park and ride when you next visit Salisbury

14 Save and protect

Competition for free home insulation

16 Recycling

Help us to recycle more

Regular features 18 Your area board

Find out how area boards help the community

22 Partner updates

Helping to keep you healthy, safe and secure

As leader of the council, I am proud to see local people doing so much to help improve where they live. We will continue to invest resources to make sure the services we provide really do respond to local community needs. We are also making progress in creating new community campuses, which will bring together a range of council and community services in a town to make it easier for local people to access what they need; a one-stop-shop for services. And, finally I have to mention the London 2012 Olympic Games as they are less than a year away and we know the Olympic Torch will be coming to Wiltshire. During the next few months we will be inviting communities to showcase their talent and diversity to the world. We know we have lots to celebrate and promote and I look forward to working with you all on this once-in-a-lifetime opportunity and a year of celebration.

This magazine is produced by Wiltshire Council. it is printed on recycled paper and delivered at a cost of 15 pence a copy. If you would like to contact someone about the magazine, you are welcome to: email: yourwiltshireletters@wiltshire.gov.uk telephone: 0300 456 0100 write to: Wiltshire Council, County Hall, Bythesea Road, Trowbridge BA14 8JN

Jane Scott OBE, Wiltshire Council Leader

www.wiltshire.gov.uk

Your Wiltshire Magazine Welcome

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Communities

Have you considered adopting a child? Every child deserves a family and there are currently 15 children locally waiting for someone just like you to come along. In Wiltshire there are always children waiting for the news that someone wants to adopt them into their family. We are particularity looking for people who could adopt older children, brothers and sisters, children with special needs and emotional difficulties and children from minority ethnic backgrounds. All sorts of people can provide a child with a permanent, caring

and stable home. We welcome applications regardless of marital status, sexual orientation, disability, nationality, religion, or cultural background. We will always need to find caring, skilled, patient, resilient and committed adoptive parents for local children. Are you that special person who can make a difference? You will feel rewarded in ways you never thought possible and have the support of a specialist team to help you along the way. For more information contact: 0800 169 6321 www.wiltshireadoption.org.uk

Wiltshire Council wins award Wiltshire Council’s leaders received national recognition on 23 June 2011 when they won the Municipal Journal’s ‘Most effective political team of the year’ award. They beat six other finalists in this category. The award shows that the council’s decision makers are innovative and efficient; they believe in working locally and their ambitious leadership demonstrates a real commitment to the wellbeing of Wiltshire’s communities and reinvigorating civic engagement. Council leader Jane Scott said: “I am very pleased indeed that my cabinet has been recognised by this award for their commitment to working closely with our communities and delivering excellent and cost effective services in these difficult times.”

Wiltshire’s World Heritage Site: Avenue to Learning The Stonehenge and Avebury World Heritage Site is one of Wiltshire’s greatest assets. Its amazingly well preserved Neolithic and Bronze Age monuments attract visitors from all over the world. Local people also benefit greatly from their own unique heritage. The site provides an unrivalled teaching resource for local schools. In June members of the Avebury Research Group created the Avenue to Learning project in partnership with local teachers, the University of Cambridge, English Heritage, the National Trust, Wiltshire Council,

local farmers and the Avebury and District Club. The project offered primary school children an inspirational day in an exciting outdoor classroom where they put their geography, maths and science lessons into action. Working alongside professional archaeologists, the children marked out the buried stones of the West Kennet Avenue, using traditional surveying techniques and stateof-the-art GPS equipment. Their visit left them: “over-whelmed”, “amazed”, “over-the-moon,” and “flabbergasted”!

Teaching materials will be available online later this year. For more information contact the Avebury World Heritage Site officer. sarah.simmonds@wiltshire.gov.uk www.wiltshire.gov.uk

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Your Wiltshire Magazine Communities

0300 456 0100


Wiltshire Council has launched a new discount scheme to benefit young people with disabilities and those who care for a friend or relative. The Wiltshire Passport is an incentive for carers who sign up to the Carers’ Emergency Card and for young people with disabilities who register with the ‘The Key’ – an online register that offers up-to-date information on local services. Cabinet member for adult social care, John Thomson, said: “Not only do they benefit from membership of two excellent schemes, they get good deals from a whole range of participating businesses and organisations across the county.”

up to 30%: a florist, a petrol station, take-away food retailers and restaurants, hair and beauty salons, chiropodist, a garage, an independent living retail store, stationers, carpet cleaning services and an electrical goods retailer. Participating businesses and organisations display a sticker. A full list is on the Wiltshire Passport website. Passport holders are eligible for the council’s Leisurecard, a ‘show and go’ discount scheme for access to leisure centres at discounted prices.

The scheme was developed by Wiltshire Council in partnership with Carer Support Wiltshire, the Wiltshire Parent Carer Council, ASK and carers.

Mary Baker will assist you with further information and to sign up to the Wiltshire Passport, contact:

All Wiltshire Council and DC leisure centres have signed up to the scheme, along with 42 businesses offering discounts of

01225 771608

wiltshirepassport@wiltshire.gov.uk www.wiltshire.gov.uk/wiltshirepassport

Walking for health

Communities

The Wiltshire Passport

Walking is a great way to get active! Why not join one of the 10 free walking groups set up by the council across Wiltshire? Trained leaders set the pace; walks last about an hour and normally end in a café. Walks start from Melksham, Wootton Bassett, Chippenham, Amesbury, Warminster, Corsham, Calne, Westbury, Pewsey and Cricklade. For more information: 01380 734890

tracey.morris@wiltshire.gov.uk www.wiltshire.gov.uk/freewalkinggroups

New exercise after stroke service Wiltshire Council and NHS Wiltshire are working together to provide a referral service for stroke survivors to have exercise classes at leisure centres across the county.    The first classes and gym based sessions will be offered from September 2011 at Castle Place Leisure Centre in Trowbridge. Further classes will be offered in Chippenham, Salisbury, Marlborough and Devizes from January 2012.  For more information contact Trish Cowie: 07825 609331

Better safe than sorry

free electric blanket testing Trading Standards will be offering free electric blanket testing to the residents of Wiltshire on Tuesday 11 October at Trowbridge Fire Station and on Thursday 13 October at Salisbury Fire Station. For an appointment please contact Wiltshire Council Public Protection: 01225 713248

tradingstandards@wiltshire.gov.uk

www.wiltshire.gov.uk

Your Wiltshire Magazine Communities

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Economy

Couple cook up a business success story

Ellie said: “We live in the middle of a 100 acre woodland and we were not on the grid, which makes it almost impossible to run a business from the premises. Although it’s only early days, we feel that thanks to this loan Plain Fresh will soon become a popular brand in the local produce market and will go from strength to strength.”

In her on-site kitchen, Ellie Preston-Gill prepares delicious dishes from home-grown and locally resourced produce

An enterprising couple from Wiltshire have shown that with a little help small businesses can be a success during the current economic climate. Ellie and John Preston-Gill are expanding their Plain Fresh business thanks to a loan they have received from a special scheme called Fredericks Wiltshire. The husband and wife team from West Lavington are now able to sell their vegetarian produce at

festivals and local shops, as well as at the farmers’ markets they regularly attend. They have also been able to fund a temporary building where their specialities can be produced. But their plans to expand initially hit a brick wall when they could not obtain backing from the banks. So they contacted Fredericks Wiltshire for funding and were eventually given the green light for their venture to go ahead.

Fredericks Wiltshire is delivered by the Fredericks Foundation to give financial support to existing and start-up businesses. It is supported by Wiltshire Council, GWE Business West Limited and the Wiltshire Assembly’s Action for Wiltshire programme, set up to tackle the effects of the recession and prepare for economic recovery. Local businesses wanting more information on how Fredericks Wiltshire could help them can go to: www.fredericksfoundation.org

or contact their local client manager on: 01793 698023

Work to bring superfast broadband across the county is underway, and is expected to make a real difference to communities and businesses. The council’s investment of around £16 million, together with a successful bid that was made to the government’s Broadband UK (BDUK) initiative for £4.66 million, will make a real difference to improving access to the internet over the next few years. In June the council carried out a survey of Wiltshire residents and businesses, and had a fantastic response. More than 3,600 questionnaires were completed; many wanted to be involved and offered support.

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Your Wiltshire Magazine Economy

More than 400 people have offered to be volunteers to help people to get the most out of the internet. The council would like to extend thanks to everyone who responded. The results will be used to develop plans for the future. The feedback included: • 40% of people reported internet speeds of less than 2mbps • 25% indicated their internet connection was not adequate for the things they wanted to do. • 80% of businesses which responded indicated that internet connection is critical to the success.

• Nearly 50% said their internet connection was poor. The council is now working with BDUK to secure a contractor to work with them to improve internet connectivity. We aim to award the contract around July of next year after which we can start to bring availability of super fast broadband to our communities where the existing service is poor. A summary of the bid to BDUK and the survey results can be seen at: www.wiltshireonline.org 01225 793349

0300 456 0100


Wiltshire Council’s innovative proposals to set up community campuses across the county are moving forward with local people playing a key role.

well underway with extensions to create campuses to incorporate Springfield Leisure Centre site in Corsham and Five Rivers Leisure Centre in Salisbury.

In Melksham the initial site proposed for the campus development was Woolmore Farm. However, at a well attended Melksham Area Board meeting in March this year members agreed their preference was for a campus in the town centre.

At time of going to press the three initial campus proposals were due to be discussed by councillors at their cabinet meeting in September.

Customer

Community campus

A campus will be a building or buildings in a community area where people can access their local services and potentially partner services. All campus buildings will include a shared reception, community space, accessible community IT, catering facilities and personal care facilities for disabled users.

Following the meeting, and at the request of the area board, the council publicly advertised for alternative sites. Now, subject to a site assessment and to contract, Wiltshire Council will purchase the Melksham House and Blue Pool site in the town centre to further develop the proposal to deliver a new campus for key front line services for local people within the town centre.

Anyone wanting to know more should attend their local area board meetings, or contact: campusconsultation@wiltshire.gov.uk

Proposals for the Corsham and Salisbury community areas are also

www.wiltshire.gov.uk/communitycampuses

Voter registration Council launches new jobs website In the autumn the new Wiltshire Council careers website will be launched. The council delivers more than 300 services to our residents and we want it to be an enjoyable place to work, where the positive attitude of staff rubs off on our residents and customers. With local government changing so rapidly, new jobs will be created in the future and there will be many opportunities to learn new skills.

features such as job of the week, employee profiles, apprenticeships, the national graduate development programme and details of how to apply for work experience with us. Our award winning Bourne Hill office in Salisbury and a view of the council chamber are just two of the images included in a photographic tour of the council.

Our current job web pages receive the second highest number of hits on our main website and so we wanted to include more information and make it much easier to navigate. The new site will be easy to search and it will be just as easy to apply for jobs that are advertised. It will include

www.wiltshire.gov.uk

An impression of what the council’s new website will look like

Wiltshire Council is working with the Ministry of Defence and Cabinet Office in a data-matching pilot project to ensure that all service personnel in Wiltshire are registered to vote. At the moment, only about 2,000 service voters are registered, although many more are probably correctly registered elsewhere. Apart from the obvious need to be registered in order to vote, many forces personnel experience difficulty with credit and mortgage applications when they leave their units, as credit reference agencies often use the register when assessing credit status. Canvass forms will be sent out at the end of August. Service voters can either register on the canvass forms as ordinary electors, or remain registered under their service declaration for up to five years from applications.

Your Wiltshire Magazine Customer

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Olympics

Countdown to Olympics Above: Jane Scott, leader of Wiltshire Council, with Olympic Torch bearer nominees Cameron Corson and Bryony Blyth Left: Fundraiser Sara Bossom, pole vaulter Hannah Grubb and cricketer Becky Yeo

The summer of 2012 will be marked with historical celebrations and festivities for Wiltshire residents, as the iconic Olympic Flame makes its momentous journey through our county, accompanied by the world’s media. For many residents it will be a once-ina-lifetime experience as they will have been chosen to carry the Torch, relaystyle, as it passes through our towns and villages. For the rest of us it is a great opportunity to celebrate by holding special events to mark the occasion. The details of the Torch route in Wiltshire will be revealed in November, but most of the county’s residents will be no more than one hour away from it. Support will be available for those wishing to set up special events; there will be a toolkit on the Wiltshire Council website to help organisers. The celebrations will see the Torch visiting Salisbury on 11 July 2012 for a major evening celebration; and further details on this event will be available in November when the rest of the route and dates are announced.

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Your Wiltshire Magazine Olympics

Jane Scott, Leader of Wiltshire Council, said: “The Olympic Torch passage through Wiltshire provides the county with a unique opportunity to be part of an historic global event and gives everyone the chance to work together and create a lasting and meaningful legacy.” Team Wiltshire, which has representatives from the county’s key public services, has worked and campaigned hard to promote the county as an ideal location for the Torch Relay. Team Wiltshire aims to deliver a lasting legacy that benefits the whole of Wiltshire through working with community groups and businesses to showcase the talent and opportunities that make Wiltshire unique. Over the next few months locals will be invited to get involved in the activities and events that are being held. Maggie Rae, director of public health and public protection and chair of Team Wiltshire, said: “Having the Olympic Torch in Wiltshire is a wonderful opportunity to promote the four work strands that the Team

Wiltshire legacy is built on; namely sport, physical activity, leisure and health; economic development and tourism; culture, heritage and arts; and communications and community involvement – not just for this one moment in time – but as a lasting legacy.” Some of the physical activity programmes which will build the legacy aim to get all sections of the community having fun in a sporting context. These include campaigns to encourage women and girls back into sport and physical activity; encouraging adults to have coaching in sports they used to enjoy; and chair-based exercise for those with mobility or additional health issues. In preparation as one of the host venues for the Torch in Wiltshire next year, Salisbury welcomed an interactive exhibition in August organised by Lloyds TSB – the London 2012 Olympic Torch Tour. As well as showcasing a prototype of the Olympic Torch, there was a supporting nomination video for people to make nominations in the Lloyds TSB bespoke taxi.

0300 456 0100


Keeping Wiltshire Healthy In Wiltshire, the director of public health and public protection, Maggie Rae, has been a joint appointment between the NHS and the council since 2007.

Public health looks at all aspects of the health of the population. Public health staff work alongside other clinical groups and partners, including GPs and local authorities, to improve the health of the population.

Maggie Rae says: “I am really pleased to be working in public health at such an exciting time. There are excellent opportunities to improve the health of the Wiltshire population by building on existing partnerships and by working more closely with my council colleagues.”

Public health, which is currently the responsibility of the NHS, will return to local authorities later this year following the publication of the Government’s White Paper; ‘Healthy Lives, Healthy People’. The government has signalled a new era of public health through the creation of Public Health England and the transfer of public health responsibilities to local authorities. They will have the freedom, responsibility and funding to develop their own ways of improving public health. NHS Wiltshire and Wiltshire Council have been working closely together to plan for these changes and to ensure that the provision of a robust public health service is maintained during the transition period. The change will not interrupt the provision of services and the public can be reassured that public health will remain a service which operates 24 hours a day, seven days a week.

Public Health

Healthy Lives, Healthy People

Public health covers a wide range of services from reducing obesity and helping people to stop smoking, to improving sexual health. It also focuses on disease areas such as cancer, stroke and heart disease. The public health team is already working closely with the council in areas such as trading standards, environmental health and major projects including the London 2012 Olympic and Paralympic Games and the legacy that the Games will leave in Wiltshire.

Councillor Keith Humphries, cabinet member for public health and public protection, adds: “The public health White Paper presents a fantastic opportunity for us to continue to make a lasting difference to the health and wellbeing of people living and working in Wiltshire. This will be further enhanced by early transfer arrangements.” Contact number for queries: 01380 733738

The first phase of the transfer will take place in October 2011 when the NHS team will begin to work on a more formal basis with Wiltshire Council. The team is dedicated to serving the local population and is prepared and available to deal with public health emergencies and incidents. These can include any infectious diseases, for example meningitis or tuberculosis, and emergency situations such as widespread flooding. A walking group in Calne enjoys the exercise and good company

www.wiltshire.gov.uk

Your Wiltshire Magazine Public Health

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Park & Ride

Concessionary pass holders Park & Ride for free Taking the stress factor out of a trip into town is one of a number of good reasons to use one of the five Park & Ride sites around Salisbury. And people who hold concessionary bus passes can Park & Ride at no cost – unlike other retail centres such as Bournemouth and Southampton where there is no such free scheme. Compare having to run the gauntlet of driving into the city’s ancient streets with the relative ease of pulling up into one of more than 2,000 parking spaces available at the five sites dotted around the city. Modern, comfortable buses with low floors for easy access can take you right into the centre of the city to the market square. They also

Salisbury Park & Ride facts and figures The five sites are:

represent excellent value for money, being much cheaper than parking a car in the city for long periods. All car parks are also covered by Closed Circuit Television (CCTV), and were awarded the Park Mark® Safer Parking award. For customers, using a Park Mark® Safer Parking area means the area has been vetted by the police and has measures in place to create a safe environment. The buses used for this service produce far less air pollution. They run every 12 to 15 minutes from Monday to Friday and every 15 to 20 minutes on Saturdays.

Wilton (west of the city) Off A36 The Avenue

420 spaces

Beehive (north of the city) 400 spaces A345 Castle Road London Road (east of the 380 spaces city) A30 London Road Petersfinger (south east of the city) A36 Southampton Road

650 spaces

Britford A338 Downton Road (south west of the city) Includes space for caravans and coaches

486 spaces

Parking update… cash back!

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Why use Park & Ride? • Free all day parking • It’s easy – with five sites surrounding the city, serving all the major routes into Salisbury • Great value – just £2.50 return or £3.50 if you’re travelling in a group of up to four people • Less stress – no city centre driving or searching for a parking space • Better for everyone – reducing the number of cars in the city centre helps to protect the historic city • All car parks are also covered by Closed Circuit Television (CCTV) • Low floored buses allow easy access • Over 60s and under 7s travel free.

Over 60s go for free Opening times All Park & Ride sites are open Monday to Saturday, but closed on Sundays and public holidays. The first buses start to leave each of the sites at around 7.30am Monday to Friday and at 8am on Saturdays. The last buses from the centre run at 6:40pm on weekdays and 6:30pm on Saturdays. Cars can exit the car parks until 8pm.

Prices Return tickets for people travelling on their own cost £2.50. A group return for up to four people travelling together costs £3.50. You can buy your ticket from the driver when boarding the bus. Multiple journey tickets are available at a reduced price.

The council is working with local businesses on a parking redemption scheme. This initiative aims to attract local shoppers to towns in Wiltshire through a cash-back offer.

The council has been supporting Warminster and Melksham with their own similar parking schemes.

The scheme would allow participating companies to refund part of a parking fee when a person buys something from their business.

The council runs a range of monthly, quarterly and yearly parking permits that offer discounts to people who frequently use council car parks.

Advance tickets can be purchased from Wiltshire Council’s Milford Street offices or online

A series of meetings has been set up for local businesses this month and it is hoped new parking redemption schemes will be launched in autumn.

Full details of these schemes are available on the council website.

For the full price list visit:

Your Wiltshire Magazine Park & Ride

Discount on parking

https://secure.mipermit.com/wiltshire www.wiltshire.gov.uk/parkandride

0300 456 0100


The Quality of Life survey provides an annual snapshot of quality of life (QoL) in Wiltshire. It gives residents an opportunity to voice their opinions about quality of life issues close to their hearts, and voice their opinions about public services. What we want to know is what is good in Wiltshire and what needs improving – it will be a great chance for residents to really say what they want their money spent on and where we need to concentrate our resources.

How do residents participate in the survey?

What will the results be used for?

Around 25,000 questionnaires will be sent out to Wiltshire residents selected at random from postal address files and a further 15,000 from email lists.

The results provide a quality of life context and form part of the evidence base to inform service planning by the council and partner organisations, so that trends and priorities can be identified, to profile communities and target resources. The indicators will help answer the question: ”How do public agencies ensure that local priorities are taken into account when providing services?“ They can be used alongside other performance statistics and to support the self assessment of the council and neighbourhood decision-making.

But any resident who wants to take part in the survey is very welcome. Paper copies of the survey will also be available in libraries and leisure centres and it will also be available on the council website.

Community consultation

About the Quality of Life survey

A new library in Trowbridge Shurnhold is the old George Ward School at Melksham. Staff working there will relocate into County Hall from August next year.

Those of you who live or work in Trowbridge can’t have failed to notice the building work taking place at County Hall. The work which is well underway is to refurbish the building to include a brand new library, registration office and café. The refurbishment is part of a plan to reduce the number of council-owned or leased buildings, saving taxpayers more than £85 million. Refurbishing the existing offices will create more flexible, open plan office space for approximately 1,600 staff and, as a result, the council can sell or lease other buildings currently occupied. More than 40 local businesses are supplying goods and services to this building project and Kier has recruited 100 local people to work on site during the building programme. Many members of staff usually based at County Hall have been relocated to temporary offices – called Shurnhold.

www.wiltshire.gov.uk

Improvements to County Hall mean that the building will use 40% less energy through a number of measures, including a system which recycles excess heat and uses it to heat the whole building. A system which recycles rain water will be incorporated. The topping-out ceremony to mark the highest point of the refurbished building being installed – a beam for the glass roof – will take place in October. The building, due for completion next summer, will provide new and improved facilities for local people and those visiting the county town in Wiltshire. The number of staff located at County Hall, Bythesea Road, in Trowbridge will help to boost the local economy and so in the current climate in particular, it is vital to use this building as one of the four main hub offices for the council.

Your Wiltshire Magazine Community consultation

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Save and protect

Help to live at home longer Wiltshire Council and the NHS have been consulting people in Wiltshire on the help and support they most need to stay at home for as long as possible. We know they value their independence and being able to stay in their own home. The ‘Help to Live at Home’ project responds to the major concern expressed: having a problem without help at hand. This project offers extra support to help people stay safe, well and happy in their own homes. Wiltshire is investing additional money in services for older people over the next four years to put new services in place that people specifically request.

What is available to people who do not wish to stay at home? Care and support services We have appointed organisations to provide care, advice and support, and to help with bathing, personal care, getting dressed, and managing household finances. These services will be available from the autumn for people in Wiltshire who need care and support at home.

Practical help and equipment Some people also need equipment and practical services to enable them to stay safely in their home such as a grab rail, specialist seating, Telecare, for example pendants and lifelines, or a raised bed. Wiltshire Council and the NHS will appoint an organisation able to provide a range of practical help, home improvements and handyperson services, as well as advice on equipment. This service will be available in the autumn.

Sheltered housing options are being reviewed. There are currently three ‘’extra care’’ housing services available and over the next six years further services will be developed across the county offering the advantages of sheltered housing, with the added benefit of on-site care staff available as required. Our most recent development is Florence Court, which opened in Trowbridge earlier this year, providing accommodation for ownership and renting. There are good residential and nursing homes in Wiltshire that meet a range of needs.

People worry about being alone at night or having a fall A new 24/7 service is being developed to assist people who do not require an ambulance or doctor, but need help after a minor accident, a fall, or some other difficulty. This service will be accessed by an inhome alarm system and available early in 2012.

Why we believe these new services are right for the people of Wiltshire All these new services have been designed in response to concerns raised by older people and others who currently use or who might use these services.

How can you access these services? Most people who currently receive a social care service from Wiltshire Council, or who are supported by the NHS, will be able to access these services. Any changes will be discussed with you and/or your family. These services can be purchased independently by contacting the organisations directly. Further details will be published in the next edition of this magazine. For further information on the Help to Live at Home services call:

0300 456 0111 www.wiltshire.gov.uk/transformingserviceschildrenadults

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Your Wiltshire Magazine Save and protect

0300 456 0100


The council is working with children, young people, their families and adults with disabilities to review the services they currently receive.

The main objective of the review is simple: • To change the way we work • To ensure that in Wiltshire disabled children, adults and their families can lead ‘normal’ and fulfilling lives. This will be achieved by offering timely, high quality services that are planned around the child and family.

work. Some, with the right type of support, would like to live in their own home. Carers have indicated they would like to see an improvement in the way the council works with other organisations. Following this feedback, we are looking at issues that prevent organisations from working as efficiently as possible. We will continue to work with children, young people, carers and staff to make the changes together based on what service users tell us they need.

The review has three main aims:

communications@wiltshire.gov.uk

• To make things better for the people who use the services and give them the support they want

or write to:

• To create a new way of delivering support that will enable people to live the life they want and that the council can continue to maintain in the future • To ensure the council works more efficiently. Whilst a considerable amount of work has already been done to identify areas for improvement, the review will build on this work to achieve the three aims. It is essential that we listen to service users, and staff who provide these services. Young people have told us they would like more choice around future options, such as at college or

www.wiltshire.gov.uk

Save and protect

Improving services for children, young people and adults with disabilities

DCS Programme Office, County Hall, Trowbridge, Wiltshire, BA14 8JN

Information about the review is available on the Wiltshire Council website. www.wiltshire.gov.uk

Maurizia Quarta, who chairs the Wiltshire Parent Carers Council says: ‘’We are delighted that so many parents and carers are embracing this fantastic opportunity to bring about change; change that will make a real difference to our children and families now, in the longer term and for those who will follow.’’ If you are a parent carer and would like to contribute your views, please contact the Wiltshire Parent Carers Council on: 01672 569300 admin@wiltsspcc.co.uk www.wiltshireparentcarercouncil.co.uk

Your Wiltshire Magazine Save and protect

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Save and protect

Warm and Well The new, free home insulation scheme Local home owners and private tenants may now be able to have free loft and cavity wall insulation, thanks to a grant from Wiltshire Council. Improving your home’s insulation makes it warmer and saves on energy bills. Based on figures produced by the Energy Saving Trust, having both loft and cavity wall insulation installed can save the typical family in a three bed semi £255 a year on fuel bills. Poor insulation, draughty windows and doors, unreliable boilers and not enough heating make homes uncomfortable and contribute to condensation problems and seasonal aches and pains. Insulation also reduces carbon emissions. If you fall into any of the following

categories you could be entitled to free loft or cavity wall insulation: • Householders over 60 years old • Households with a total income of less than £16,000 per year gross • Families with children under 16 with an income below £22,000 per year gross • Households with an income below £30,000 per year gross when a member has been made redundant, lost overtime, or taken lower paid work. Even if you do not fall into the categories above you are entitled to at least a partial grant, making insulation much more affordable. Councillor John Thomson, Wiltshire Council’s deputy leader, said: “We strongly advise residents in Wiltshire to make the most of the new Wiltshire

Energy Monitor Scheme helps householders

The scheme, launched on 4 April, has received excellent feedback. A reader who borrowed one of the new energy monitors at Calne Library came in a week later

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Your Wiltshire Magazine Save and protect

The Wiltshire Warm and Well Scheme is funded by Wiltshire Council and managed independently from the Energy Saving Trust by the Severn Wye Energy Agency. If you would like further information or to apply online please visit the website at: www.warmandwell.co.uk

For free, impartial advice about this and other energy saving grants and offers call the Energy Saving Trust Advice Service. You can also call the Energy Saving Trust Centre about Warm and Well on: 0800 512 012

enough water in the kettle for one cup, rather than filling it full. He was so delighted with the result that when he returned it he announced that he was going to buy a monitor for himself!

Wiltshire libraries are lending free energy monitors to householders to help them keep an eye on their electricity use. This useful device is also available from mobile libraries. The device is easy to use and shows how much energy is being used in people’s homes. It instantly shows the cost of switching on a light, turning on the TV, or boiling a kettle.

Warm and Well scheme. As fuel costs continue to rise, insulating your home is the most effective way to reduce your energy bills and stay warm.”

absolutely delighted. She had saved £20 a week off her electricity bill simply by switching off one electrical item.  Her old chest freezer, which barely had any food in it anyway, was using nearly half of all her electricity. Another person borrowed one of the new Energy Monitors at Amesbury Library, mostly to demonstrate to his daughter that it was much cheaper to boil just

Every monitor is loaned with a booklet containing instructions, energy saving advice and information about grants and funding, as well as useful contacts. They can be borrowed from libraries and mobile libraries for up to three weeks at a time. Two hundred monitors are available through the scheme. Simply call, email or visit your local library today to see how you can take advantage of the scheme. For more information call: 01225 713727

0300 456 0100


Loft and cavity wall insulation is a good place to start, but what next? Which technologies should you consider? How much will it cost and what will you save? The recently completed Target 2050 programme aims to answer some of these questions. The project treated 56 properties representing typical local property types, including six Wiltshire properties selected to take part in the programme. The properties were surveyed and an action plan drawn up, showing all the possible energy saving technologies and measures available. The owners then installed the measures they considered most suitable. All the measures were designed to save energy with the owners benefiting from reduced energy bills. The annual savings across all the properties ranged from between £44 and £1,490. One owner commented: “As we’re retired, we often need to keep the heating on during the day, so it is particularly interesting to see

www.target2050.org.uk/casestudies

Save and protect

To view full case studies of the properties improved in Wiltshire, including money and carbon savings, visit:

We all want to save money on our energy bills by making our homes more energy efficient – but how?

A 54% reduction in carbon emissions was achieved from measures installed to date in this 1850’s mid-terrace house in Collingbourne Ducis

that we’re now using well below average heating. And the gas and electricity bills have been cut by nearly 40%!” Energy saving measures include: • cavity wall insulation • a new boiler • insulation of dormer flat roofs • solar water heating • solar electricity (photovoltaics)

The smooth plate on the left is the solar water heating, the larger panels are the photovoltaics

The Wiltshire Target 2050 exemplar homes programme was developed in partnership with the Severn Wye Energy Agency, Wiltshire Council and the South West Councils’ Regional Improvement and Efficiency Partnership.

The prize is worth up to £550 The Wiltshire Warm and Well scheme has teamed up with ’Your Wiltshire’ to offer one lucky reader the chance to have their home insulated for free! All entrants will benefit from a free home survey with the accredited insulation contractor, Domestic and General Insulation Ltd. For free, impartial advice about this and other energy saving grants and offers call the Energy Saving Trust advice service on 0800 512 012.

For your chance to win, answer the question and post your entry with your name and contact details to: Warm and Well Competition Severn Wye Energy Agency Unit 15 Highnam Business Centre Highnam, GL2 8DN Competition closing date 31 October 2011

Question: What is the name of the new, free loft and cavity-wall scheme?

www.wiltshire.gov.uk

Your Wiltshire Magazine Save and protect

15


Recycling

New waste and recycl Your new fortnightly plastic bottle and cardboard collection service will start as follows:

Blue lidded bins Start of delivered collections September 2011 October 2011

East

October 2011

November 2011

West

November 2011

November 2011

Thursday 22 September Devizes Town Centre

Look out for your new plastic bottle and cardboard collection calendar and instruction leaflet. They will be delivered through your door before your new blue lidded bin arrives.   For further information about the new waste and recycling collection service, including FAQs: www.wiltshire.gov.uk/waste

All roadshows will be held between 10am and 2pm Wednesday 21 September Marlborough Market

The area North

0300 4560102

Com in you g soon for r new : pla tnight and stic bo ly ttl ca coll rdboa e rd ec ser v tion ice

Wednesday 5 October Warminster Morrisons Thursday 6 October Trowbridge Town Centre Friday 7 October Bradford on Avon Sainsbury’s

Come along to ask questions and find out more.

What can be recycled in the blue lidded bin? Yes please

No thank you

plastic drinks bottles plastic cleaning bottles cereal boxes cardboard sleeves corrugated cardboard

plastic packaging yogurt pots margarine tubs waxed cartons paper

Remember, in addition you can still recycle your paper, glass, cans, foil, aerosols and clothes in your black box.

Please don’t leave extra household waste next to your bin. For help, advice or to apply for a bigger bin, please contact us: 0300 456 0102 or www.wiltshire.gov.uk/waste 16

Your Wiltshire Magazine Recycling

0300 456 0100


Non-chargeable garden waste collection service

Recycling

ling collection service Sign up now for your fortnightly non-chargeable garden waste collection service. When you have signed up you will be given a green lidded bin which will be delivered in early 2012, ready for you to compost all of your garden waste next year. Those residents who already have a bag collection will receive two new reuseable bags for this service when they sign up.

Please sign up before 30 September 2011 to ensure you receive your bin before collections start next year. You can also sign up online at:

www.wiltshire.gov.uk/gardenbin

Remember you can put the following materials in your garden waste bin:

Yes please bark cut flowers grass cuttings weeds leaves hedge clippings house plants twigs and small branches

Yes please, I would like to sign up to the new garden waste collection service. Please complete and return to: Freepost RSKC-CGTTJXRR, New Waste and Recycling Services, Wiltshire Council, PO Box 2281, Salisbury, SP2 2HX by 30 September 2011

(If you already have a garden waste bin you do not have to apply)

First name: Last name: Full address:

No thank you fruit/vegetable peelings food waste cardboard paper pet litter soil rubble animal waste

Postcode: Daytime telephone number:

Do you currently have an assisted collection? Yes No Do you currently have a wheeled bin at your property?

Yes

No

Personal details will only be used in relation to this scheme and will not be passed to third parties. By providing your contact details you are agreeing that you are happy for us to contact you if the need arises.

www.wiltshire.gov.uk

Your Wiltshire Magazine Recycling

17


Area boards

Area boards – improving life Wiltshire is leading the way in helping communities to help themselves thanks to the hard work of its 18 area boards. The boards are supporting hundreds of community projects which are improving the lives of local people.

In the last issues w year 633 er by loca e raised l people at area b o a rd me e 60% o tings; f t h os were re e issues solved.

They bring together residents, the council, community groups and the police, fire and rescue, NHS, the military, housing associations and town and parish councils. But don’t just take our word for it. Here are some real examples of what can be achieved when the whole community works together.

Scrubbing up nicely When local people had a vision for transforming some scrubland into an area all could enjoy they took their plans to the Southern Wiltshire Area Board to find out how to make this happen. Maybush Copse was previously scrubby pioneer woodland owned by Wiltshire Council. After local people discussed their plans with the area board, the request to transfer the land to Landford Parish Council was given the green light.

Art mural a heaven scent solution to graffiti

Young people in Bradford on Avon are the toast of the town after they came up with a heaven scent solution to that age-old problem of graffiti. When offensive graffiti was sprayed on the wall of local business Heaven Scent, the Community Area Young People Issues Group (CAYPIG), stepped in and came up with the idea of turning the wall into an art mural.

18

Your Wiltshire Magazine Area boards

CAYPIG is a regular contributor to area boards. They put their art mural idea to the area board and secured a grant of £2,340 to get the project up and running. Fifteen young people took part in the project and in March this year they showed the area board photos and videos of the wall’s progress.

Now with the help of the New Forest National Park Authority it has been transformed into an area for locals to enjoy pleasant, car-free access to the recreation ground for jogging, taking children to the play area and walking dogs. A large amount of rubbish was also removed by volunteers, National Park rangers and Wiltshire Council.

Today the wall displays attractive images depicting life in the town.

There is now a kissing gate suitable for mobility scooters and children’s buggies and an all-weather woodland to link through to the recreation ground. There are more exciting plans for the future.

Community area manager Peter Dunford said: “To this day, the mural at the Heaven Scent building remains untouched by illegal graffiti and has gained much positive feedback from the public and tourists alike.”

The vice chairman of the Southern Wiltshire Area Board, Cllr Leo Randall, said: “The parish council had very exciting ideas on how to transform the land for community use and I’m delighted the land is now open for everyone to enjoy.”

0300 456 0100


area boards? Each area board covers a community area within the county – in most parts this includes a market town and its surrounding villages.

Getting on board It’s not just through local projects that you can help improve your community – you can also get on board the area board.

They meet every six to eight weeks at various locations within their area to make decisions about issues h ave affecting the community. b o a rd s A rea

And that’s exactly what has happened in Malmesbury.

The area board recognised that young people were rarely represented at its meetings so took the positive step of inviting Chloe to be part of the board. 2.

She has already enjoyed a positive experience at the Malmesbury Area Board. In May she was a member of one of five groups of young people who successfully bid for funding for youth access and transport.

Who attends these meetings?

3.

Chloe Harris-Alba said: “I’ve joined the area board so I can put forward young people’s views and issues. I want to be a link between adults and young people. I want to help change things for the better.”

Councillors attend, together with one member of the council’s top decisionmaking committee, the cabinet. It also includes the local NHS, fire and emergency services, 72% of parish police, town and parish councils councils, community area regularly attend area board partnerships, businesses meetings. and many other groups.

How can I raise an issue for the area board to consider?

Young people’s projects

www.wiltshire.gov.uk

p

Each area board has its own budget that it will use to support projects identified by the community and local groups

Chloe, a student at Malmesbury School, is currently on the UK Youth Parliament (UKYP) and the Wiltshire Assembly of Youth for Malmesbury and Sherston north.

5. Sherston Young Craft group with Cllr Carole Sodden – Giffords Circus, an outing linked to their craft

o s et u

t Those decisions are taken by helped munity Com 7 4 elected Wiltshire councillors. atch Speedw local in s e s ch e m At each area board meeting, s. village local people can come along and discuss issues with the councillors. You can also raise your own issue with the area board.

1.

Young people in that area now have more opportunities to have their voices heard thanks to 14 year old Chloe Harris-Alba who is the newest member of the area board.

1. Chloe Moth and Alice Mcgrogy with Cllr Simon Kilane – a ski project 2. Ellie Cross-Jones with Cllr John Thomson – a trip to a theme park 3. Ben Moult and Tom Woodhead with Cllr Lionel Grundy – a skate outing 4. Chloe Harris-Alba with Cllr Toby Sturgis – the cinema project

Area boards

in your community What are

A simple form is available for anyone to submit issues and this can also be done online at www.wiltshire.gov.uk/ areaboards. Once an issue has been raised it will be logged and its progress In the la st six can be tracked on the website. m

4.

Everything you need to know about area boards, including dates of meetings, can be found at: 5.

onths ne a 5,000 pe rly ople have att e nde area boa d rd meeting s.

www.wiltshire.gov.uk/areaboards

Your Wiltshire Magazine Area boards

19


Area boards

Area boards – improving life in your area Wiltshire is leading the way in helping communities to help themselves thanks to the hard work of its 18 area boards. The boards are driving countless

community projects which are improving the lives of local people.

the military, housing associations and town and parish councils.

They bring together residents, the council, community groups and the police, fire and rescue, the NHS,

To get on board and support your local community, look out for your next area board meeting.

Autumn area board meetings Note: Venues, times and dates may be subject to change. Check for any updates. Meetings start at 7pm unless stated otherwise.

20

www.wiltshire.gov.uk/areaboards

Date

Area Board

Venue

3 Oct

Devizes

Devizes Bowls Club, Long Street, Devizes, SN10 5BY

5 Oct

South West

Nadder, Hall, Weaveland Road, Tisbury, SP3 6HJ

6 Oct

Westbury

Jubilee Hall, Melbourne Street, Bratton, Westbury, BA13 4RW

6 Oct

South Wiltshire

Pitton Village Hall, Whitehill, Pitton, SP5 1DJ

12 Oct

Wootton Bassett and Cricklade

Cricklade Town Hall, High Street, Cricklade, SN6 6AE

18 Oct

Calne

The John Bentley School, White Horse Way, Calne, SN11 8YH

20 Oct

Corsham

Corsham Community Centre, High Street, Corsham, SN13 0EZ (4pm)

26 Oct

Melksham

Seend Community Centre, Rusty Lane, Seend, Melksham, SN12 6NS

1 Nov

Marlborough

Broad Hinton Village Hall, Yew Tree Lane, Broad Hinton, Swindon, SN4 9RH

7 Nov

Pewsey

Bouverie Hall, North Street, Pewsey, SN9 5EQ

9 Nov

Malmesbury

Crudwell Village Hall, Tetbury Lane, Crudwell, Malmesbury, SN16 9HB

10 Nov

Warminster

Christ Church Hall, Upper Weymouth Street, Warminster, BA12 9PS (TBC)

14 Nov

Chippenham

The Pheasant Inn, Bath Road, Chippenham, SN14 0AE

17 Nov

Trowbridge

The Atrium, Wiltshire Council, Bradley Road, Trowbridge, BA14 0RD

17 Nov

Salisbury

Salisbury Guildhall, The Market Place, Salisbury, SP1 1JH

21 Nov

Tidworth

Phoenix Hall, High Street, Netheravon, SP4 9PJ

23 Nov

Bradford on Avon

Holt Village Hall, 335 The Street, Holt, Trowbridge, BA14 6QH (TBC)

24 Nov

Amesbury

The Bowman Centre, Shears Drive, Archers Gate, Amesbury, SP4 7XT (6pm)

28 Nov

Devizes

Lavington School, The Spring, Market Lavington, Devizes, SN10 4EB

30 Nov

Wootton Bassett and Cricklade

Wootton Bassett Memorial Hall, Station Road, Wootton Bassett, Swindon, SN4 7DS

1 Dec

Corsham

The Pavilion, Valens Terrace, Box, SN13 8NT

6 Dec

Calne

Hilmarton Community Centre, Hilmarton School, Poynder Place, Hilmarton, Calne, SN11 8SQ

7 Dec

South West

Wilton Community Centre, West Street, Wilton, SP2 0DG

8 Dec

Westbury

The Laverton Hall, Bratton Road, Westbury, BA13 3EN

14 Dec

Melksham

Semington Village Hall, High Street, Semington, Trowbridge, BA14 6JR

15 Dec

South Wiltshire

Trafalgar School, Breamore Road, Downton, SP5 3HN

Your Wiltshire Magazine Area boards

0300 456 0100


ble a d r Affo thly mon rships be mem ith w act r t n o no c For more information on how to get started at your leisure centres contact: Amesbury

01980 622173

Devizes

01380 734880

Durrington

01980 594594

Five Rivers

01722 339966

Marlborough

01672 513161

Pewsey

01672 562469

Tidworth

01980 847140

e you matter r e h w – s e Wiltshire’s leisure centr Swim schools Tisbury

01747 871141

Our swim schools provide: • constant progression • qualified, friendly teachers • lessons from Monday to Saturday

ols – Swim scho adults, r o n e r d il h c lp you we can he improve

21


Partners

Keeping healthy this winter Here are some simple things you can do to keep warm, stay healthy and make the best use of your heating at home. As the nights draw in and the frosts begin, the NHS is gearing up for its busiest season of the year. Common viruses such as flu and the ‘winter vomiting’ bug, norovirus, often take hold just as the cold weather starts to bite, causing extra challenges to our health services. 

Eat well Eating regular meals will help keep your energy levels up during winter. Try to have plenty of hot food and drinks, plan your meals and keep your diet as varied as possible. Aim to include five portions of fruit and vegetables daily, this includes tinned and frozen fruit and vegetables.

Don’t forget your…

Dress warmly You can help keep warm by wearing plenty of thin layers, rather than one thick one. Remember to put on a coat, hat, scarf, gloves and warm shoes or boots when you go outside. Wear clothes made of wool, cotton or fleecy synthetic fibres and try wearing bed socks and thermal underwear at night.

Stay healthy Exercise is good for your overall health and it can keep you warm in winter. Even a small amount of exercise can bring health benefits. If possible, try to move around at least once an hour. Another thing you can do that will reduce the risk of illness and protect you against the cold includes getting your annual flu jab. Contact your GP or talk to your pharmacist if you think you might qualify for a free flu jab. 

Stay warm in your home Keeping warm over the winter months can help prevent colds, flu or more serious health problems like pneumonia. To keep warm at home heat your main living areas to around 18-21°C (64-70°F) and heat all the rooms you use in the day. Heat your bedroom before going to bed and try to keep the temperature above 18°C (65°F) in your bedroom overnight.  In very cold weather, set the heating to come on earlier, rather than turning up the thermostat. This means you won’t be cold while you wait for your home to heat up.

flu vaccination The seasonal flu vaccination will be available at your GP practice again this year to protect at-risk members of the population from the predominant circulating strains of flu this winter.

Visit your GP this autumn for your free flu vaccination

22

Your Wiltshire Magazine Partners

Those most at risk include pregnant women, regardless of their stage of pregnancy; they are more likely to have a serious illness if they catch flu. Older people are especially at risk from complications from flu, along with anyone suffering from long-term health problems like asthma and diabetes. Everyone eligible for the free vaccination should take up the offer from their GP every year. The flu jab is the best

form of protection for you and will help prevent the spread of flu. Colds and flu are spread by coughing or sneezing, and if you come into contact with the droplets, either in the air, on hands, or hard surfaces, you can catch the viruses. Encourage people in your family or workplace to practice good respiratory and hand hygiene. Sneeze into tissues and wash hands afterwards. Remember the ‘catch it, bin in, kill it’ advice which works for all coughs, cold and flu-like illnesses.

0300 456 0100


Partners

Clean sweep Wiltshire Fire & Rescue Service is reminding households with real fires to get their chimneys swept before winter kicks in. An open fire is lovely, but a chimney can become dangerous without proper maintenance. There were more than 280 chimney fires in Wiltshire during 2010, but many of these could have been prevented. If the worst should happen, a smoke alarm can give you the extra time you need to escape in a house fire – make sure you test yours regularly. Regular maintenance of your chimney will depend on the fuel you burn: smokeless coals – at least once a year wood – up to four times a year bituminous coal – twice a year oil – once a year gas – once a year

Other top tips for safer chimneys include: • always using a fire guard to protect against flying sparks from hot embers • making sure embers are properly put out before you go to bed • keeping chimneys and flues clean and well maintained.

Properties with thatched roofs are particularly vulnerable in the event of a chimney fire. A thatch information pack has been developed for householders. It includes a range of advice on making chimneys in thatched properties as safe as possible. For more details: www.wiltsfire.gov.uk 0800 389 7849

A non-emergency Planning a safer future number Wiltshire Police has been given new From September 2011, communities across Wiltshire will be able to dial 101 for nonemergency calls to Wiltshire Police.

The new non-emergency number, which replaces 0845 408 7000, will not change the way Wiltshire Police responds to non-urgent calls. Calls to 101 will still be handled by call handlers in the local control room. The 101 non-emergency number is being rolled out across police force areas in England and Wales. Wiltshire is part of the second roll-out. In an emergency, people should always call 999, for example when a crime is in progress, when there is danger to life, or when violence is being threatened. To find out more about 101, visit: www.wiltshire.police.uk

www.wiltshire.gov.uk

powers to improve the safety of victims of domestic abuse. If someone has been arrested, but there is not enough evidence to bring a charge, a 48-hour Domestic Violence Protection Notice (DVPN) can be authorised by a superintendent, banning the suspect from going near the alleged victim’s address and molesting him or her. Magistrates can decide to turn the DVPN into a Domestic Violence Protection Order lasting between 14 and 28 days. The idea behind the 12-month pilot scheme is to give the victim breathing space to plan a safer future by keeping the perpetrator away. www.wiltshire.police.uk

www.speakoutwiltshire.com www.swindon-csp.org.uk

Your Wiltshire Magazine Partners

23


Stirring entertainment at City Hall...

BOURNEMOUTH SYMPHONY ORCHESTRA Friday 23 September 7.30pm Conductor: Rui Pinherio Soloist: Chloë Hanslip Grieg Peer Gynt Suite No.1 Tchaikovsky Violin Concerto Borodin Symphony No.2

ROYAL BRITISH LEGION ‘WE WILL REMEMBER THEM’

THE WINNER TAKES IT ALL

Sunday 6 November 3pm

Two of the country’s greatest shows come together, to pay tribute to two of historys most iconic acts - an evening full of the unforgettable music of ABBA and the Bee Gees.

Rosemary Squires MBE and the Woodfalls Band combine to remind us of the events and tunes that formed the days of our lives. (In aid of the RBL Poppy Appeal.)

01722 434 434 www.cityhallsalisbury.co.uk

Friday 18 November 7.30pm

HM BAND OF THE ROYAL MARINES Sunday 26 February 3pm Performing a selection of ever popular musical pieces, we are delighted that HM Royal Marines Collingwood Band will once again return to City Hall for a new afternoon performance in February. Earlybird tickets available.

THINK LIVE ENTERTAINMENT, THINK

YourWiltshire.indd 1

26/07/2011 09:23:15

Information about Wiltshire Council services can be made available on request in other languages including BSL and formats such as large print and audio. Please contact the council by telephone 0300 456 0100, by textphone 01225 712500, or email customerservices@wiltshire.gov.uk ‫ ﺍﻟﺤﺼﻭل ﻋﻠﻰ ﻤﻌﻠﻭﻤﺎﺕ ﺤﻭل ﺨﺩﻤﺎﺕ ﻤﺠﻠﺱ ﺒﻠﺩﻴﺔ ﻭﻴﻠﺘﺸﻴﺭ ﻭﺫﻟﻙ ﺒﺄﺸﻜﺎل )ﻤﻌﻠﻭﻤﺎﺕ ﺒﺨﻁ ﻋﺭﻴﺽ ﺃﻭ ﺴﻤﺎﻋﻴﺔ( ﻭﻟﻐﺎﺕ‬،‫ ﻋﻨﺩ ﺍﻟﻁﻠﺏ‬،‫ﻴﻤﻜﻥ‬ ‫ ﺃﻭ ﻤﻥ ﺨﻼل ﺍﻻﺘﺼﺎل ﺍﻟﻨﺼﻲ )ﺘﻴﻜﺴﺕ ﻓﻭﻥ( ﻋﻠﻰ ﺍﻟﺭﻗﻡ‬٠٣٠٠٤٥٦٠١٠٠ ‫ ﺍﻟﺭﺠﺎﺀ ﺍﻻﺘﺼﺎل ﺒﻤﺠﻠﺱ ﺍﻟﺒﻠﺩﻴﺔ ﻋﻠﻰ ﺍﻟﺭﻗﻡ‬.‫ﻤﺨﺘﻠﻔﺔ‬

customerservices@wiltshire.gov.uk :‫( ﺃﻭ ﺒﺎﻟﺒﺭﻴﺩ ﺍﻻﻟﻜﺘﺭﻭﻨﻲ ﻋﻠﻰ ﺍﻟﻌﻨﻭﺍﻥ ﺍﻟﺘﺎﻟﻲ‬٠١٢٢٥) ٧١٢٥٠٠

如果有需要我們可以使用其他形式(例如:大字體版本或者錄音帶)或其他語言版本向您提供有關 威爾特郡政務會各項服務的資訊,敬請與政務會聯繫,電話:0300 456 0100,文本電話:(01225) 712500,或者發電子郵件至:customerservices@wiltshire.gov.uk Na yczenie udostpniamy informacje na temat usług oferowanych przez władze samorzdowe hrabstwa Wiltshire (Wiltshire Council) w innych formatach (takich jak duym drukiem lub w wersji audio) i w innych jzykach. Prosimy skontaktowa si z władzami samorzdowymi pod numerem telefonu 0300 456 0100 lub telefonu tekstowego (01225) 712500 bd za porednictwem poczty elektronicznej na adres: customerservices@wiltshire.gov.uk

Your Wiltshire Magazine - September 2011  

Wiltshire Council's residents magazine

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