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Medicaid Managed Care Leadership Summit Tools for Growth in the Medicaid Market June 4-5, 2018 | The Standard Club | Chicago, IL Addressing Growth, Social Determinates and Quality Care in Managed Care

As Medicaid populations continue to grow, learn how to deploy new techniques to improve your Medicaid managed care line of business. GOLD SPONSOR

S I LV E R S P O N S O R

BRONZE SPONSOR

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CH A IR P E R S ON’ S B IO Clay Farris, Practice Lead MOSTLY MEDICAID Clay has advised CMS administrators, state Medicaid Directors, health plan CEOs, technology COOs and a wide range of other clients in the healthcare industry. His unique blend of management consulting, project management, policy making and analytics help deliver on-time, actionable results for a wide array of business challenges. His Weekly Medicaid Roundup is read and loved by more than 10,000 professionals in the Medicaid industry. His experience includes policy making at both the federal (CMS) and state levels (State of Georgia), management consulting for large organizational change initiatives, big data solution sales and implementation and cutting-edge analytics. He currently leads key project components related to consultation design, Medicaid subject matter expertise and project management. He has a masters in Health Policy from the Johns Hopkins Bloomberg of School of Public Health and is also a Certified Internal Auditor.

DIS T INGUIS HE D P R E S E N T E R S Jessica Grabowski, AM, LCSW, Executive

Karin Vanzant, Vice President/Executive

Director COORDINATED CARE ALLIANCE

Director, Life Services CARESOURCE

Hank Osowski, Managing Partner STRATEGIC HEALTH GROUP LLC

John Lovelace, President, UPMC for You

Robin Barclay, Director of Development and Outreach TRUSTED HEALTH PLAN Speaker TBA HEALTHCROWD Lisa Strouss, PharmD, Director, Field Medical ODH INC Robin Barclay, Director of Development and Outreach TRUSTED HEALTH PLAN

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President, Government Programs and Individual Advantage Products UPMC Steve Benjamin, LISW-S, Senior Vice President, Quality Improvement, Government Relations & Training HARBOR BEHAVIORAL HEALTH Angelo Aiello, RN, MS, Senior Director, Clinical Integration MEDICAL HOME NETWORK Carolyn Yocom, Director, Health Care U.S. GOVERNMENT ACCOUNTABILITY OFFICE


T OP R E AS ONS T O AT T E ND Learn how mergers and consolidations will continue to effect managed care, and how you can adjust your organization’s plans to meet these changes • How will the Mega-reg continue to impact MCOs for the next two years? • Get the latest tools that must be integrated into your member outreach and engagement strategy • Hear how three MCOs are addressing social determinates in their community - what can you take back to your community for improved member care? • Participate in an interactive session that provides solutions to your thorniest problems

W HO S HOUL D AT T E ND Managed Care Organizations (MCOs), Medicaid State Programs/State Medicaid Divisions, Medicaid Health Plans along with Medicaid Accountable Care Organizations, Community Health Plans and Managed Long-Term Support Services who are Director, Senior Director, Senior Vice President, Vice President, CXOs involved in but not limited to: • Customer/Member Engagement, Enrollment or Advocate • Government Relations, Oversight or Policy • Managed Care, Business Development or Technology • Actuaries, Quality, Compliance or Finance • Risk adjustment, Care Management or Utilization Management

R AV E R E V IE W S: “This conference confirms the ongoing challenges all MCOs seem to face in regards to innovation for member engagem=ent and struggles for with retention.” – Latricia H., AMERIGROUP COMMUNITY GROUP

“Good mix of topics. There was a great mix of attendees, state policymakers, health plans and service providers. They all added unique perspectives to the topics and discussions.” – Allicyn W., SERVICE EMPLOYEES INTERNATIONAL UNION

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Day One: Monday, June 4, 2018 8:00 – 8:45

Registration & Continental Breakfast

8:45 – 9:00 Chairperson’s Welcome & Opening Address Clay Farris, Practice Lead MOSTLY MEDICAID

9:00 – 10:00 MCO Challenges in the Next 2 Years • Continued roll out of the Mega-reg • Increase in care management scope in specialty plans • Increase in capitation withholds tied to quality measures • Impact of Medicaid reform on business operations Clay Farris, Practice Lead MOSTLY MEDICAID

10:00 - 10:45 Retaining Membership Through Fruitful Outreach and Engagement Efforts • How do you best retain your members? • What messaging is best for member outreach and engagement? • Technology and applications that are integrated to improve member outreach/engagement

10:45 - 11:05

Morning Break

11:05 – 11:50 Addressing the Opioid Epidemic • TBA • TBA • TBA Lisa Strouss, PharmD, Director, Field Medical ODH INC

11:50 - 12:50

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Lunch Provided


12:50 - 1:35 Paradigm Shift: Member Communications as a Strategic Tool • Learn how digital communications, when done right, can: • Contain costs • Maximize outcomes • Create a positive perception in the minds of your members • Witness how secular changes are driving Medicaid member communications Speaker TBA HEALTHCROWD

1:35 – 2:20

State Update Panel

2:20 - 2:40

Afternoon Break

Three-Part Case Study Series: Social Determinates of Health 2:40 – 3:20 Impactful Disease Management Strategies for Members with Diabetes and Heart Disease • Designing a case management and wellness center to meet specific community needs • Member response to health management and face-to-face visits • Addressing specific cultural needs within the community – what was done successfully • Data supporting results of a reduction in wasteful utilization • Future plans for the health plan to grow program Robin Barclay, Director of Development and Outreach TRUSTED HEALTH PLAN

3:20 – 4:05 Member Workforce Development Program • Details about their program designed to move members out of Medicaid • What does the program teach members? • What are the results of this program to date? • What’s working? What’s not working? • State relationship as Section 1115 waiver approves in Kentucky and Indiana • Unique community partnerships • Sources to offset costs of social determinate work Karin Vanzant, Vice President/Executive Director, Life Services CARESOURCE

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4:05– 4:50 Addressing the Housing Needs of Members • TBA • TBA • TBA John Lovelace, President UPMC FOR YOU President, Government Programs and Individual Advantage Products UPMC

4:50 - 5:20

Strategies for Solving Your Thorniest Challenge • Identifying the significant challenges facing Medicaid plans today • A facilitated open forum for sharing ideas and successful approaches to these challenges • Tapping into the collective wisdom and experience of attending plan representatives Hank Osowski, Managing Partner STRATEGIC HEALTH GROUP LLC

5:20 - 6:20

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Networking Reception


Day Two: Tuesday, June 5, 2018 8:00 – 8:45

Continental Breakfast

8:45 – 9:00 Chairperson’s Recap of Day One Clay Farris, Practice Lead MOSTLY MEDICAID

9:00 – 9:45 Behavioral Health Panel • TBA • TBA • TBA Panel Members: Steve Benjamin, LISW-S, Senior Vice President, Quality Improvement, Government Relations & Training HARBOR BEHAVIORAL HEALTH Lisa Strouss, PharmD, Director, Field Medical ODH INC Carolyn Yocom, Director, Health Care U.S. GOVERNMENT ACCOUNTABILITY OFFICE

9:45 – 10:30 Case Study: Building Care Coordinator Certification Program In addition to implementing and managing an ACO, MHN Chicago has identified the need for workforce development focused on care management in the Medical Home. To respond to this need MHN Chicago has developed and implemented a Care Coordinator Certification Program. Through a series of structured educational activities, the certification program is designed to enhance our care coordinators’ care coordination skillset thereby improving the quality of care that patients receive. Awarding a certification identifies a care coordinator as possessing an improved skillset and is a recognition of their time spent and dedication towards earning the certification. • Developing an internal workforce to meet organization needs • Training and certification process to that addresses patient needs • Scope of training is provided to care coordinators • Goals and objectives of the certification process • Outcomes of the care coordinator learning requirements • Results in care management after new training process implemented Angelo Aiello, RN, MS, Senior Director, Clinical Integration MEDICAL HOME NETWORK

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10:30 - 10:50 Morning Break 10:50 - 11:35 Partnering with Community Organizations to Achieve the Best Outcomes • The impact of social determinants of health on members and plans • Identifying the board nature of partnerships between community organizations and healthcare • How partnering with community based organizations can address your members’ medical needs and the social determinants of health in a cost effective and efficient Jessica Grabowski, AM, LCSW, Executive Director COORDINATED CARE ALLIANCE

11:35 - 12:35

Lunch Provided

12:35 – 1:20 Panel: Improving Member Care and Lowering Costs with Adult Day Services • Why move towards adult day services? • What touch points can be used to provide better member care? • How adult day services lower costs for managed care • What does a successful adult day service look like? Moderator: Mark Heaney Panel Members:

1:20 – 2:05

“Marketing” Your Plan to Promote Growth and Retention • Selling your plan to the marketplace • Assuring that you fulfill the promise of your brand • Enlisting support from advocacy and community based programs • Existing members are a most precious asset Hank Osowski, Managing Partner STRATEGIC HEALTH GROUP LLC

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T E A M DIS C OUN T S Three people will receive 10% off Four people will receive 15% off Five people or more will receive 20% off To secure a group discount, all delegates must place their registrations at the same time. Group discounts cannot be issued retroactively. For more information, please contact Whitney Betts at (704) 341-2445 or wbetts@healthcare-conferences.com REFUNDS AND CANCELLATIONS For information regarding refund, complaint and/or program cancellation policies, please visit our website: https://www.healthcare-conferences.com/thefineprint.aspx

V E NUE DE TA IL S

The Standard Club 320 South Plymouth Court Chicago, IL 60604 312.427.9100 We have a block of rooms reserved at a special rate of $295/night. This rate expires on May 3, 2018; although, we expect the block to sell out prior to this date. To receive a room at the negotiated rate book well before the expiration date. Mention the “3 rd Annual Medicaid Managed Care Leadership Summit” when placing your room reservation by phone to receive the negotiated rate. We urge you to book your room early as we expect the block will sell out. Upon sell out of the block room rate and availability will be at the hotel’s discretion. Please call (312) 427-9100 to book your room.

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T HE C ONF E R E NCE ORG A NI Z E R S

RISE (Resource Initiative & Society for Education) Vision: To build a community and an educational system that promotes successful careers for professionals who aim to advance the quality, cost and availability of health care. RISE provides: • A forum to build professional identity and a network of colleagues • A platform to capture and share knowledge and insights • A venue to develop and share benchmarks and document best practices • Career track development support • A channel for building alliances, partnerships, and affiliations that fulfill the vision RISE (Resource Initiative & Society for Education) Mission: RISE is the first national association totally dedicated to enabling healthcare professionals working in organizations and aspiring to meet the challenges of the emerging landscape of accountable care and health care reform. We strive to serve our members on four fronts: Education, Industry Intelligence, Networking and Career Development. To learn more about RISE and to join, visit us online: www.risehealth.org

P R ICING Early Bird ends May 4, 2018

Standard Rate

Government & Community Service

$ 695

$ 895

Health Plans & Providers

$ 1295

$ 1495

Service Providers

$ 2095

$ 2295

T HR E E WAYS T O R E GIS T E R Call

980-200-2310

Web

https://events.healthcare-conferences.com/H470

Mail

Wilmington FRA

REGISTER

3420 Toringdon Way, Suite 240 Charlotte, NC 28277

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Make checks payable to Wilmington FRA and write H470 on your check.


S P ONS OR S HIP A ND E X HIB I T OP P OR T UNI T IE S Enhance your marketing efforts through sponsoring a special event or exhibiting your product at this event. We can design custom sponsorship packages tailored to your marketing needs, such as a cocktail reception or a custom-designed networking event. To learn more about sponsorship opportunities, please contact Michelle Elam at 704.341.2393 or melam@healthcare-conferences.com

S P ONS OR S GOLD H ealth Crowd i s the indu s tr y ’s f ir s t end -to - end communic ation s s o lution for p ayer s . O ur v i s ion? To tr an s form healthc are communic ation s f rom tac tic al ac ti v it y to s tr ate gic l ever. T he comp any ’s pro duc t suite compri s e s it s f lag s hip Unif ie d Communic ation s Plat form , Clair voy ance( T M) for ad v ance d c amp aign anal y tic s , and H ealthN euron( T M) to comp l y w ith fe der al and indu s tr y re gulation s around digital memb er outreach . H ealth Crowd help s health p lan s unif y, automate and optimize multimo dal communic ation s to deli ver memb er- centric engagement , at s c al e , in a ri s k- manage d w ay. T he imp ac t i s profound: A p o s iti ve dif ference in memb er s ’ p erception of health p lan communic ation s and s ignif ic ant , quantif iab l e s av ing s to the health p lan . S I LV E R In Comm H ealthc are & A f f init y, formerl y Me dagate, ha s b e en a w holl y ow ne d sub s idiar y of In Comm since 2012 . B y combining our p ointof- s al e and cu s tomize d - s p end p ay ment c ap abilitie s w ith In Comm’s w ide - reaching di s tribution and re demption net work , In Comm H ealthc are & A f f init y buil d s innov ati ve and intelligent metho d s of dri v ing memb er engagement and br and aw arene s s . Learn more at w w w. incommhealthc areandaf f init y.com BRONZE

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The 3rd Annual Medicaid Managed Care Leadership Summit  

Tools for Growth in the Medicaid Market

The 3rd Annual Medicaid Managed Care Leadership Summit  

Tools for Growth in the Medicaid Market