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Maximum Results for RFPs and Client Services for Institutional Asset Managers Expert Insight That Takes Your RFP and Client Services Business to the Next Level May 16-17, 2018 | The Princeton Club | NYC

SEIZING OPPORTUNITIES AND BUILDING LONG TERM RELATIONSHIPS As the industry and market continues to change, stay up to speed with best practices and new perspectives

• Fresh ideas on winning RFP strategies that will secure the win • Expert opinions on how to best serve your clients

• Networking opportunities with top people in the industry

To Register: Call 800-280-8440 or visit us at https://events.frallc.com/b1077 v5 ms 4.3.18


W H Y YOU C A NNO T MIS S T HIS E V E N T In a competitive marketplace, you need an edge when it comes to winning business and strengthening client relationships. Financial Research Associates brings you this one-of-a-kind event where RFP and client service professionals in asset management, and the clients they serve, give you their insight and ideas on how to grow and improve upon your business and maximize your results. Topics include: • Top communication strategies

• Insights on how to ramp up client service plans

• Ways to build a winning team

• How to gain and retain top clients

Get ready to take your business to the next level. Register today! Call 800.280.8440 or online at https://events.frallc.com/b1077. Sincerely, Erin Busch, Conference Director FINANCIAL RESEARCH ASSOCIATES P.S. This conference is a rare opportunity to network with experts in the field and discuss how to optimize RFP performance and enhance your relationships with your clients. Be in the room and be in the know.

W HO W IL L AT T E ND ?

T OP R E AS ONS T O AT T E ND

• Heads of Client Services

• Network and talk to industry experts

• Relationship Managers

• Learn best practices for managing multiple

• Proposal Writers • RFP Database Managers • Head of Investor Relations • Communications Strategists and Directors

databases • Hear from investors on what they are looking for from RFPs and client services • Get insight into how to refine your

• Marketing Managers

communications strategy to meet your

• Heads of Business Development

clients’ needs

• Institutional Sales Directors • Investor Relations Managers

• Learn the latest technology developments and how they can help your business • Strategies to fine-tune your client services plans • Great ideas to hire and retain top talent • Get the latest market trends and ways to adapt your business to appeal to clients • Hear ways to stand out from the competition and tell your firm’s story • Get solutions to your toughest work

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challenges


OUR R E NOW NE D S P E A K ING FAC ULT Y Jeffry Haber, PhD, CPA, Controller

Russell Campbell, Advisor

IONA COLLEGE,
THE COMMONWEALTH

NEVADA SYSTEM HIGHER EDUCATION

FUND Tracy Smith, COO TAREO CAPITAL MANAGEMENT

Thusith Mahanama, CEO ASSETTE Adrienne Garafalo, Head of Business

David Kushner, Founding Partner

Development

GLOBAL ASSET MANAGEMENT

GAGNON SECURITIES

CONSULTANTS

John Daly, Trustee Emeritus, Vice Chairman of

Elana Margulies-Snyderman, Senior Manager,

the Investment Committee

Asset Management

CULINARY INSTITUTE OF AMERICA

EISNERNAMPER

Sari Mayer, Director of Marketing and Investor

Andrew Saunders, Senior Managing Director

Relations

CASTLE HILL CAPITAL PARTNERS, INC.

GLOBAL CREDIT ADVISORS

Gregg Sommer, Principal

Karina Fin-Meindl, Talent Acquisition

MERCER SENTINEL GROUP

CAPITAL ONE COMMERCIAL BANKING

Alexis DuFrense, Managing Director

Diana Merenda, Principal

WHITNEY PARTNERS

ALPHA CONSULTING & PROJECT

Drianne Benner, Managing Director, APPOMATTOX ADVISORY Brett Threlkeld, Senior Director, Institutional Marketing TIAA FINANCIAL SERVICES Amy Pramer, Senior Consultant

MANAGEMENT LLC Courteney Keatinge, Director, Environmental, Social & Governance Research GLASS LEWIS Minh Nguyen, Technology CAUSEWAY CAPITAL MANAGEMENT LLC

CHESTNUT ADVISORY

V E NUE DE TA IL S The Princeton Club 15 West 43rd Street New York, New York 10036 212.596.1200 Standing nine stories tall in the heart of midtown Manhattan, the Princeton Club of New York is a second home to our vast community of dynamic, multinational members. Our membership includes recent graduates, 50-Year Members, and every class in between. All with varied professions and interests — enjoying and shaping the diverse programs we offer.

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DAY ONE: May 16, 2018 8:00

Registration & Continental Breakfast

8:45

Chairperson’s Opening Remarks David Kushner, Founding Partner GLOBAL ASSET MANAGEMENT CONSULTANTS

9:00

Consultant Databases — Getting Peak Performance and Managing Pressure Points • How consultant databases have evolved and are creating refinements for asset managers to make specific inquiries • Creating efficiencies in the RFP process, best practices for quality control and how to how to stand out and respond thoughtfully to each request while meeting deadlines • Managing pressure points with RFPs and how to manage common challenges in this process Brett Threlkeld, Senior Director,

Gregg Sommer, Partner, North

Institutional Marketing

America Director

TIAA FINANCIAL SERVICES

MERCER SENTINEL GROUP

Thusith Mahanama, CEO ASSETTE

9:45

ESG and Mission-Driven Investing — The Role of Client Services • How to best prepare responses to the growing level of inquiry and how to provide the best client services once secured • Providing the best responses and services for ESG and mission-driven investment approaches • How to cut through the jargon to give actionable responses when clients may not know what they exactly need Courteney Keatinge, Director,

John Daly, Trustee Emeritus, Vice

Environmental, Social & Governance

Chairman of the Investment

Research

Committee

GLASS LEWIS

CULINARY INSTITUTE OF AMERICA

Jeffry Haber, PhD, CPA, Controller IONA COLLEGE,
THE COMMONWEALTH FUND

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10:30

Morning Networking Break


11:00

Communicating Across Generations • A close look at the variance of communication styles and POVs of Boomers, GenXers and Millennials • Best ways to communicate and facilitate productive communication within a team as well as with clients particularly when it comes to generational differences • Strategies and helpful tips so everyone on project feels valued and heard Alexis DuFrense, Managing Director

Andrew Saunders, Senior Managing

WHITNEY PARTNERS

Director

Minh Nguyen, Technology CAUSEWAY CAPITAL

CASTLE HILL CAPITAL PARTNERS, INC

MANAGEMENT LLC

12:00

Networking Luncheon

1:00

For the Win! Experts Weigh-In on RFPs That Get It Right • Experts share what RFPs catch their eyes and what type of information they look for when deciding between proposals • Areas that are seeing the most growth for RFPs and types of proposals that win • How to align your RFP and sales strategies for success Russell Campbell, Advisor

Gregg Sommer, Partner, North

NEVADA SYSTEM HIGHER

America Director

EDUCATION

MERCER SENTINEL GROUP

CEO YOUR SECOND OPINION, LLC

Diana Merenda, Principal ALPHA CONSULTING & PROJECT MANAGEMENT LLC

1:45

What’s Your Story? Responses that Get the Views and Ways to Close the Deal • Ideas to help develop your firm’s narrative that will set you apart from competitors and help you win the business • Strategies to find your business’s special sauce to win over clients and highlight your unique strengths for the long term Amy Pramer, Senior Consultant CHESTNUT ADVISORY

2:45

Networking Break

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3:00

Here’s What We’re Really Looking For: Investors Sound Off • What client services mean the most to investors and which are often considered a waste of time and energy • Thoughts on building meaningful long-term relationships • Pet-peeves and ways to avoid mishaps and common annoyances from the client perspective Jeffry Haber, PhD, CPA, Controller

David Kushner, Founding Partner

IONA COLLEGE,
THE

GLOBAL ASSET MANAGEMENT

COMMONWEALTH FUND

CONSULTANTS

John Daly, Trustee Emeritus, Vice Chairman of the Investment Committee CULINARY INSTITUTE OF AMERICA

4:00

How to Handle the Biggest Client Services Challenges • Helpful tips on managing some typical challenges such as managing difficult clients, multiple deadlines and curveball requests • Striking the right communication balance • A close look at some of the industry’s biggest headaches and finding workable solutions Gregg Sommer, Partner, North

Russell Campbell, Advisor

America Director

NEVADA SYSTEM HIGHER

MERCER SENTINEL GROUP

EDUCATION

Diana Merenda, Principal ALPHA CONSULTING & PROJECT MANAGEMENT LLC

5:00

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Networking Reception

CEO YOUR SECOND OPINION, LLC


DAY TWO: May 17, 2018 8:00

Registration & Continental Breakfast

8:45

Chairperson’s Review of Day One David Kushner, Founding Partner GLOBAL ASSET MANAGEMENT CONSULTANTS

9:00

Seeing into the Future-- Adjusting and Adapting to Market Trends • Find out what some of the biggest macro-economic trends are for the coming years and what it may mean for RFPs and client services • Ideas on how to best prepare and adjust plans and teams to meet these needs to get an edge against the competitors and keep clients happy • How to successfully communicate and execute plans in new areas of the market Elana Margulies-Snyderman, Senior

Russell Campbell, Advisor

Manager, Asset Management

NEVADA SYSTEM HIGHER

EISNERNAMPER

EDUCATION

Jeffry Haber, PhD, CPA, Controller IONA COLLEGE,
THE COMMONWEALTH FUND

CEO YOUR SECOND OPINION, LLC John Daly, Trustee Emeritus, Vice Chairman of the Investment Committee CULINARY INSTITUTE OF AMERICA

10:00

Talent Management —Find the Best People and Get Them Up to Speed • In a tight labor market how to recruit, hire and retain top talent • Getting new employees up to speed quickly and give clients a sense of continuity • How to get new employees enmeshed in company culture quickly. • Stomping out toxicity and keeping morale and productivity up. Brett Threlkeld, Senior Director,

Alexis DuFrense, Managing Director

Institutional Marketing

WHITNEY PARTNERS

TIAA FINANCIAL SERVICES Karina Fin-Meindl, Talent Acquisition CAPITAL ONE COMMERCIAL BANKING

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11:00

11:20

Networking Coffee Break

Fine Tuning Your Fund’s Client Servicing Game-Plan • Best ways to implement a new client services plan with minimal disruption • How to survey clients without being bothersome • How to execute seamlessly Drianne Benner, Managing Director APPOMATTOX ADVISORY

12:20

1:30

Networking Luncheon

Communication is Key—Creating Strong Client Servicing Communications • Ways to develop a marketing and communication plan for your business • Best ways to communicate with existing and potential clients • Managing crises and staying on message Drianne Benner, Managing Director

Adrienne Garafalo, Head of Business

APPOMATTOX ADVISORY

Development

Sari Mayer, Director of Marketing

GAGNON SECURITIES

and Investor Relations

Elana Margulies-Snyderman, Senior

GLOBAL CREDIT ADVISORS

Manager, Asset Management, EISNERNAMPER

2:30

Technology Trends and Innovations Likely to Change the RFP Industry • Learn about new technologies that can create efficiencies and opportunities for RFP writing and client services • A look at AI and how automation may change the industry in the years ahead • Emerging roles and exciting ideas that may shape your career path

3:30

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Tracy Smith, COO

Thusith Mahanama, CEO

TAREO CAPITAL MANAGEMENT

ASSETTE

Closing Reception


T E A M DIS C OUN T S • Three people will receive 10% of f. • Four people will receive 15% of f. • Five people or more will receive 20% of f. In order to secure a group discount, all delegates must place their registrations at the same time. Group discounts cannot be issued retroactively. For more information, please contact Kathie Eberhard at 704.341.2439 or keberhard@frallc.com REFUNDS AND CANCELLATIONS For information regarding refund, complaint and/or program cancellation policies, please visit our website: www.frallc.com/thefineprint.aspx

S P ONS OR S HIP A ND E X HIB I T OP P OR T UNI T IE S Enhance your marketing efforts through sponsoring a special event or exhibiting your product at this event. We can design custom sponsorship packages tailored to your marketing needs, such as a cocktail reception or a custom-designed networking event. To learn more about sponsorship opportunities, please contact Samantha Rosky at (704) 341-2390 or srosky@frallc.com.

T HE C ONF E R E NCE ORG A NI Z E R Financial Research Associates provides the financial community with access to business information and networking opportunities. Offering highly targeted conferences, FRA is a preferred resource for executives and managers seeking cutting-edge information on the next wave of business opportunities. Please visit www.frallc.com for more information on upcoming events.

P R ICING Early Bird ends April 13, 2018

Standard Rate

Both Days – All Access Pass

$ 1695

$ 1895

Day One Only (5/16/18)

$ 1095

$ 1295

Day Two Only (5/17/18)

$ 1095

$ 1295

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Maximum Results for RFPs and Client Services for Institutional Asset Managers  

Expert Insight That Takes Your RFP and Client Services Business to the Next Level

Maximum Results for RFPs and Client Services for Institutional Asset Managers  

Expert Insight That Takes Your RFP and Client Services Business to the Next Level