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Welcome to Mackenzie Health We understand being in the hospital can be a stressful and unfamiliar time for you and your family and we will do everything we can to make your stay as comfortable as possible. If at any time you would like to discuss your care, please ask to speak with the manager or patient care coordinator in your area. At Mackenzie Health, we pride ourselves on creating a worldclass health experience for patients and visitors. This means we work hard to provide high-quality, compassionate and timely patient-centred care for you and our community. This guide contains important information on our programs, services and amenities for use during your hospital stay and to keep at home for future reference. We would like to thank the featured advertisers for the support that helped make this directory possible. Your comments and suggestions are valuable to us. During or after your stay, let us know how well we met your needs by writing to or calling our Patient Relations department. They can be reached at ext. 7494 from any phone within the hospital or at PatientRelations@mackenziehealth.ca. More information on how to provide feedback is on page 12 of this guide. Sincerely,

Altaf Stationwala President and CEO Mackenzie Health

Guide for Patients and Families


Contents Welcome to Mackenzie Health • • • • •

Patient Declaration of Values..............................................................5 About Mackenzie Health.....................................................................6 Frequently called numbers...................................................................8 Patient safety - understanding your role............................................9 Get involved.........................................................................................11 • Volunteer • Mackenzie Health Foundation • We want to hear from you: Patient Relations..................................12

During your stay or visit: Information for patients and visitors

• Accessibility/Interpreters...................................................................13 • Accommodations................................................................................13 • About your room options • Food services for patients • Housekeeping • Patient TV, phone and internet/wi-fi • Consent for treatment.........................................................................15 • Ethics service.......................................................................................16 • Infection prevention and control......................................................16 • Health and safety ................................................................................18 • Balloons • Flowers • Scent-free environment • Security • Smoke-free property • Violence-free environment • Main lobby and reception desk.........................................................18 • Mail and newspapers • Lost and found • Privacy..................................................................................................19 • Parking.................................................................................................19 • Trillium Gift of Life and MAiD....................................................... 20 • Medical Assistance in Dying (MAiD) • Organ and tissue donation - Trillium Gift of Life • Spiritual care....................................................................................... 20 • Bereavement support • Meditation chapel

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• Visiting hours......................................................................................21 • What to leave at home........................................................................21

On-site services

• Food services....................................................................................... 22 • Shopping.............................................................................................. 22 • Bank machines • Gift shop • Pharmacy • Hair salon............................................................................................ 23 • Public pay telephones......................................................................... 23 • Public washrooms.............................................................................. 23

Leaving the hospital • • • • • •

Arranging for in-home or outpatient health services................... 24 Home at Last program....................................................................... 25 Southwest York Region Health Link................................................ 25 Billing and paying a hospital bill .................................................... 25 How to pay your hospital bill............................................................ 25 Kudos Awards: Recognizing exceptional service .......................... 26

Patient notes............................................................................................27 Community Supporters Index..................................................... 28

Please note: We are constantly changing to meet your needs. Information presented in this directory may be subject to change.

Guide for Patients and Families


Patient Declaration of Values As a patient at Mackenzie Health, I expect:

Excellent care • Timely and professional treatment • A clean and safe environment • Progressive approaches to meeting my health care needs

Respectful care • My family and I will be treated with compassion and respect • Staff, physicians and volunteers will act with honesty and integrity • Diversity and individual needs will be recognized and treated appropriately

Clear communication • To be informed, educated and involved in decisions about my care • My personal health and medical information will be kept confidential • The entire health care team will work together to ensure seamless care

Accessibility for all • A barrier-free environment • Consideration for special needs • Plain language explanations

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About Mackenzie Health Mackenzie Health is a dynamic regional health care provider which includes Mackenzie Richmond Hill Hospital and the future Mackenzie Vaughan Hospital, and a comprehensive network of community-based services. In March 2017, the organization received its second consecutive award of Accreditation with Exemplary Standing from Accreditation Canada for its commitment to safety and quality patient care. This is the highest rating a Canadian health care provider can receive. Mackenzie Health is also the first Canadian acute-care hospital with an emergency department and intensive care unit to receive Healthcare Information and Management Systems Society (HIMSS) Electronic Medical Record Adoption Model (EMRAM) Stage 7 certification. Stage 7 certification signifies that Mackenzie Health has fully-implemented a paperless environment through Electronic Medical Records (EMR) and digital health solutions that benefit the patient experience and care delivery. Guided by a vision to create a world-class health experience, Mackenzie Health has an unrelenting focus on the patient and is dedicated to patient needs now and in the future. With over 500,000 residents in Southwest York Region, Mackenzie Health is proud to serve one of the fastest growing and most diverse communities in Canada. For more information, please visit mackenziehealth.ca Our dedicated team includes more than 2,911 staff and over 490 affiliated doctors. We are also home to many specialized services including regional expertise for the Sorbara District Stroke Centre for York Region, York Region Chronic Kidney Disease Program, York Region Domestic Abuse and Sexual Assault (DASA) Care Centre, York-Simcoe Brain Injury Services and the Centre for Behaviour Health Sciences.

Last year we: • Cared for over 21,000 admitted patients and over 230,000 patients in outpatient clinics, including day surgery and dialysis • Saw more than 123,900 patients in our emergency department including Urgent Care Centre • Delivered 2,570 babies • Performed over 197,000 diagnostic exams • Proudly maintains one of the largest and most active student and adult volunteer programs in the province who contribute more than 91,000 hours of service annually

Guide for Patients and Families


Our... Vision: Create a world-class health experience Mission: Relentlessly improve care to create healthier communities Values: Excellence • Leadership • Empathy Guiding principles: Teamwork • Accountability • Safety Character: Professional • Friendly • Expert

Commitment to caring Mackenzie Health’s commitment to caring is a set of guiding principles for everyone who works, volunteers, visits or receives care at the hospital. Mackenzie Health is committed to providing a safe, caring and inclusive environment where we: • Treat one another with compassion, kindness, courtesy, respect and dignity • Recognize the unique role and contribution of each individual • Work together • Listen and communicate responsibly • Take responsibility for our actions • Act with integrity and fairness • Resolve differences and concerns in a sensitive and timely way

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Frequently called numbers If you are calling from within the hospital, simply dial the four-digit extension of the area you wish to reach. If you are calling a patient or a hospital department from outside, please dial 905-883-1212 from Richmond Hill, 905-832-4554 from Vaughan, or TTY 905-883-2123 and enter the extension or speak with the switchboard/operator. Switchboard..............................................................................................“0”

~~~~~ Chaplain’s Office........................................................................... ext. 7562 Patient Accounts ............................................................................ext. 3168 Patient Relations............................................................................ ext. 7494 Retail Pharmacy (Health + Pharmacy)..............................905-883-7500 Security Office...............................................................................ext. 6666 Call Centre (Food services, housekeeping, patient location inquiry, lost and found).......................................... ext.0 Volunteer and Community Resources....................................... ext. 2057 Mackenzie Health Foundation.................................................... ext. 2032 Visit our website: mackenziehealth.ca Our goal is to ensure the Guide for Patients and Families is valuable to our patients. Your feedback will help us improve future versions. Contact publicaffairs@mackenziehealth.ca with your suggestions.

Guide for Patients and Families


Patient safety - understanding your role Patient safety is our number one priority. You are our partner in keeping you safe while in our care. Here are actions we can take together to make your hospital stay safer:

1. ASK QUESTIONS about your care. Every time you talk with a doctor, nurse, or pharmacist, ask the following questions to better understand your health. If you don’t understand the information given to you, ask to have it explained to you again. 1. What is my main health problem? 2. What do I need to do? 3. Why is it important for me to do this?

2. TELL US about your health history. Have you had any recent hospitalizations or other health concerns we should be aware of?

3. CLEAN YOUR HANDS and remind others. Practicing good hand hygiene is the best way for you and those caring for you to prevent the spread of germs. Everyone should clean their hands when they enter and exit the hospital, as well as when they leave and enter your hospital room. All staff are required to clean their hands before and after providing care. Please look for hand sanitizers, located at every entry/exit and in each patient room.

4. KNOW AND UNDERSTAND your medications. Remember to bring all your medications (in their original packaging) or a complete list with you to the hospital. • The pharmacist or pharmacy technician will begin your medication assessment. After this assessment is complete, you need to send your medications home for safekeeping. Tell a member of your hospital team if you have ever had an allergic or bad reaction to any medicine you have received in the past. • When you leave the hospital, make sure you take your prescriptions and the after-visit summary. This is a list of your medications with instructions to start, stop or change any medications, next steps and follow-up instructions. • Share these documents with your community drug store and your family physician. These are important documents that will help continue your care after returning home.

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• Before starting a new diet or beginning to take any new drugs, vitamins, etc. please check with your physician..

5. HELP prevent falls. Falls are the leading cause of injury for seniors. • Ask if you need help with tasks such as going to the bathroom, getting in and out of bed or reaching for belongings. • Let others know if you feel dizzy or have fallen in the past. • Be sure your bed is low enough so your feet can touch the floor. • Use the side rails on your hospital bed and handrails and grab bars provided in washrooms. • Always wear proper footwear such as non-slip slippers, supportive walking shoes or running shoes. • Make sure the call bell at your bedside is within easy reach to get help when you need it. If you or your loved one is having trouble concentrating or remembering things, let a member of the health care team know. There may be reasons why this could be happening and we are here to help.

6. EXPECT to be checked. We check that you are the right patient before providing care. The It Takes Two to Identify You campaign reminds our team to check at least two identifiers to confirm each patient’s identity at critical steps in the care journey. This helps ensure we provide the right care to the right patient and avoid delays or mistakes in treatment due to confusion over patient identity. The team will use two independent identifiers to confirm your identity – your hospital wrist band and confirming information such as your full name, home address or date of birth. This will happen multiple times during your hospital stay because keeping you safe is our number one priority. Please expect to be checked. If we haven’t done it, ask us! You are a partner in your care.

7. RESPECT others and expect it back. We support a violence-free environment and are committed to creating a safe place for everyone who enters our doors. Physical or verbal abuse will not be tolerated at Mackenzie Health.

Guide for Patients and Families


Get involved Volunteer Volunteers at Mackenzie Health play an integral role in providing a world-class patient experience. Volunteer and community resources is responsible for Mackenzie Health’s volunteer program. Volunteer placements are designed to help enhance the patient experience through supportive activities on the units and in public spaces. You will recognize our volunteers by the purple vests and shirts they wear while on duty. We welcome volunteers from all walks of life and are looking for people who want to help provide a welcoming environment for patients and families. If you would like to become a volunteer or would like more information on volunteer opportunities, please visit mackenziehealth.ca/volunteers

Mackenzie Health Foundation We inspire inspirational gifts Established in 1977, Mackenzie Health Foundation has raised more than $142 million for capital projects, medical equipment, technology and educational opportunities for Mackenzie Richmond Hill Hospital and the future Mackenzie Vaughan Hospital. While the Ministry of Health and Long-Term Care covers a portion of Mackenzie Health’s operating costs, we depend on the generosity of our community to help purchase state-of-the art equipment and refurbish or build new spaces. Your contribution helps bring exceptional care close to home. There are many ways to support and enhance care at Mackenzie Health. Please visit mackenziehealthfoundation.ca/ways-to-give to make an online gift and learn more about how you can make a difference. Thank you for your support. Mackenzie Health Foundation 10 Trench Street, Richmond Hill, Ontario L4C 4Z3 (905) 883-2032 or ext. 2032 from within the hospital. foundation@mackenziehealth.ca | mackenziehealthfoundation.ca

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We want to hear from you: Patient Relations Patient Relations at Mackenzie Health is here to address any concerns and to provide support to you and your family during your stay or visit to the hospital. Should a concern about your experience at Mackenzie Health arise, we first suggest that you discuss your concern with the patient care manager or your patient care coordinator. If you have already spoken with them and you would like additional assistance, please call Patient Relations at 905-883-1212 from Richmond Hill or 905-832-4554 from Vaughan ext. 7494 and your call will be returned within two business days. They can also be reached via email at patientrelations@ mackenziehealth.ca Patient Relations is located in room 2906 on Level 2 of B-Wing and available Monday to Friday from 9:00 a.m. to 5:00 p.m. To continually improve our services, we welcome your feedback. Please take a few moments to fill out a comment form, write or email us to tell us how we’re doing. Comment forms are entitled “We value your opinion” and can be found in the lobby of each entrance/wing. Deposit your completed feedback form into the drop boxes beside the forms. You can also send a letter about your experience to Attn: Patient Relations, Mackenzie Health, 10 Trench Street, Richmond Hill, ON L4C 4Z3.

Guide for Patients and Families


During your stay or visit: Information for patients and visitors Accessibility/Interpreters Do you have a vision, hearing, speech or language impairment; physical, learning or mental health disability; or require the support of a service animal or a support person? Let us know how you’d like us to communicate and work with you. Mackenzie Health is committed to providing respectful, person-focused care. We believe care and caring are driven by a patient’s unique needs and wishes. We will work with you to make sure we are serving you well. Mackenzie Health can be contacted via TTY telephone at 905-883-2123. TTY public telephones are in the main lobby of C-Wing and in D-Wing near the Emergency Department entrance. If you require a TTY telephone in your room, please let one of our team members know. If you require interpretation services, please advise a health care team member who will contact Telecommunications to make arrangements on your behalf.

Accommodations Mackenzie Health offers private, semi-private and standard ward rooms (i.e. single, double or four beds). Upon admission and depending on availability, patients can choose their preferred accommodations. If at any point you would like to discuss changing your preferred accommodations, please contact Financial Services at ext. 3168. We will do everything possible to minimize any room transfer disruptions and inconveniences. In some cases, medical requirements and/or the placement of patients with others of the same gender may take priority over personal preference (including private and semi-private accommodations). Please note: The Ontario Health Insurance Plan (OHIP) covers ward accommodations only. About your room options Standard (ward) rooms: These rooms include four beds with privacy curtains. The cost of this room is generally covered by federal and provincial health insurances such as OHIP, WSIB or Interim Federal Health Program for Refugees. This coverage does not apply to visitors to Canada or non-insured residents or for uninsured procedures such as cosmetic surgery. In these cases, we’ll make arrangements with you for payment upon admission. The additional cost to stay in a private or semi-private room is not covered by OHIP.

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Private accommodation: Our private rooms are warm, quiet and spacious. Rooms include one bed and a personal bathroom. Optional services such as high-speed internet, TV and phone are available at an additional cost. Semi-private accommodation: Our semi-private rooms include two beds (separated by curtains), one washroom and a telephone (the telephone and line/ number is shared by two patients). Optional services such as high-speed internet, TV and phone are available at an additional cost. Financial responsibility for private or semi-private accommodations: Insurance Coverage and Financial Responsibility If you choose to pay for your preferred accommodation with extra health insurance, you must provide proof of insurance to the registration staff at the time of admission. Please provide the following: • The Insurance Company Name, Policy and Certificate Number, Policy Holder and Group Name. It is the responsibility of the patient to verify your insurance coverage. • Mackenzie Health will bill your insurance company if there is supplementary/extended insurance. If the insurer does not cover any part of the accommodation charges, it is understood that responsibility for full payment remains with the patient. • A credit card number, expiry date and signature on billing consent form. (We will not use your credit card unless full payment is not forthcoming from your admission.) Non-insurance Coverage Patients without private insurance coverage requesting and receiving preferred accommodation must provide the hospital with a valid credit card. The hospital will process your credit card at the time of your admission.

Food services for patients Meals are carefully prepared for you with your tastes in mind. Our food service hosts/hostesses take your meal selection prior to meal time and provide restaurantstyle customer service. Your food is cooked fresh by our certified red seal chefs in our onsite kitchen. Your meals will be delivered between the following times:

Breakfast: 7:30 a.m. to 8:40 a.m. (ordered the night before)

Lunch: 11:25 a.m. to 12:40 p.m.

Dinner: 4:25 p.m. to 5:40 p.m.

As part of our commitment to patient safety, two hand sanitizing wipes are provided on meal trays for you to clean your hands before and after meals. Guide for Patients and Families


Should you have any concerns with your meals, please give us the opportunity to resolve them before your next meal by speaking with your food service host/ hostess. We strive to exceed your expectations and value your feedback.

Housekeeping If you have any concerns or comments regarding the cleanliness of your room, please call the Call Centre at ext. 0.

Patient TV, phone and internet/wi-fi Patients at Mackenzie Health may choose to access the TV, phone and internet on a tablet in each patient room. Please see the Bedside Tablet Patient Reference Guide for information about all-inclusive and phone-only pricing packages and details on how to purchase services. Complimentary ear buds are available at the nursing station. For those wishing to use their personal device while in the hospital, free limited wi-fi access is available. Using your own personal laptop or mobile device, follow these four simple steps to get connected: 1. Ensure that the wireless adapter is connected and enabled on your laptop or mobile device 2. Select “Patient Visitors” network, click “connect” 3. Open your web browser 4. Pick a rate plan for faster wi-fi access, register and enjoy! High-speed internet access packages are also available for separate purchase with five rate plans of your choice: 4 hours 24 hours 3 days 7 days 1 month

$4.95 $10.95 $18.95 $27.95 $46.95

Please note: All purchase plans must be prepaid by Visa or Mastercard prior to receiving service. For support, please contact 1-800-642-3958. The hospital assumes no responsibility for loss or damage to your personal devices should you bring them with you as a patient or visitor at Mackenzie Health. All rate plans and prices are subject to change.

Consent for treatment All members of the health care team will ask you for your verbal consent before certain tests, procedures and treatments, including administration of blood and blood products, are started.

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You may also be asked to sign a written consent form. Before you sign, ask about the benefits and risks. If you have any questions, talk to your health care team. This is called “informed consent.” You have the right to accept or refuse treatment by understanding the implications of your decisions.

Ethics service Some of the decisions that you and/or your family or decision makers may face while in the hospital may be difficult or challenging. Ethical decisions often involve consenting to or refusing a proposed treatment (for yourself or for another person if you are their legal substitute decision maker). Our Ethics Service can help you understand and process complex and sensitive decisions and assist you in making decisions that are right for you. You can contact the ethics service in any of these ways: • Ask a member of your health care team to contact the ethicist. • Call the ethicist directly at ext. 7781. • You can have the ethicist paged through the switchboard by dialing ‘0’ if your situation is urgent or email ethics@mackenziehealth.ca

Infection prevention and control Staff, patients, families and visitors all have an important role in reducing the spread of infectious diseases. Health care staff, doctors and volunteers receive training on standard infection prevention and control procedures to safeguard our patients from germs and diseases. What can you do to protect yourself, your family and visitors from infections while in the hospital? 1. Make sure your visitors are in good health before visiting. • If visitors have had diarrhea and/or vomiting, they should be symptom-free for at least 48 hours before visiting a patient. • If visitors have a fever, cold, flu or a chest infection, they should not visit until symptoms go away. 2. Wash your hands. Frequent hand hygiene is the best way to prevent the spread of germs. Hand sanitizers are in all main lobbies, on patient care units and outside/inside patient rooms. • Visitors and patients are highly encouraged to use hand sanitizer upon entering the hospital and each time they enter or leave a patient room. • Patients should clean their hands frequently while in the hospital. Use the

Guide for Patients and Families


sanitizing hand wipes provided on your meal tray before eating. Ask your nurse if you require assistance with hand hygiene. Hand sanitizer is also available in your room, for your use. Follow the steps below to perform good hand hygiene:

3. Additional isolation precautions • Upon admission to hospital or during your stay, you may have been identified by your doctor, nurse or infection control staff as having a condition or illness that requires additional isolation precautions. • If you require these precautions, you will need to stay in your room but you may continue to have visitors. Special signs will be posted on the door frame outside your room with instructions for all persons entering the room. If you have questions about your care while in isolation, ask your nurse and doctor. You can also ask for a member of the Infection Prevention and Control Team to visit you.

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Health and safety Balloons Latex balloons are not allowed in the hospital due to latex allergies. Mylar balloons are permitted.

Flowers and scent-free environments Many patients, health care team members and visitors are scent-sensitive and can suffer serious health issues caused by scented items including perfumed aftershaves, hairspray, flowers, lotion or other perfumed personal products. Please do not use them in the hospital.

Security To help you identify the members of your health care team, all our doctors, staff and volunteers wear hospital identification. If you do not know who someone is, ask to see his or her identification. For your safety, our on-site security team patrols the hospital 24 hours a day.

Smoke-free property As part of our commitment to promoting good health, Mackenzie Health is a completely smoke-free facility. Smoking (including e-cigarettes and medical cannabis) is not permitted inside the hospital or anywhere on hospital grounds. Please use the outdoor ashtrays located on the perimeter of our property to help us maintain a clean environment for patients and visitors. If you smoke on hospital property you may be approached by hospital security and asked to extinguish your cigarette or to move to a location off the property. For patients who have a nicotine addiction, we offer medical alternatives that allow patients to medically manage their addiction while in the hospital. For further information, patients may wish to consult with their doctor or health team.

Violence-free environment We are committed to creating a safe place for everyone who enters our doors. Physical or verbal abuse will not be tolerated at Mackenzie Health.

Main lobby and reception desk Staffed by volunteers, the reception desk in the main lobby of C-Wing provides information to visitors and offers directions to the various services within the hospital. Hours: Weekdays 7:00 a.m. to 8:00 p.m. Weekends and Holidays 10:30 a.m. to 5:30 p.m. Guide for Patients and Families


Mail There is a Canada Post mailbox located outside the double set of doors at Mackenzie Health’s C-Wing entrance. Incoming mail is delivered daily.

Lost and found To report or locate a lost item, please call the Operator at ext. 0.

Newspapers Newspaper boxes are located outside the lobbies of A-Wing and C-Wing.

Privacy Mackenzie Health is committed to protecting your privacy and the confidentiality of personal health information. Our goal is your trust. We may collect, use and give out your personal health information as is necessary to provide you with health care and assistance, both within and outside the hospital. For information about our privacy practices, or to raise a concern, please contact our Privacy Officer at 905-883-1212 from Richmond Hill or 905-832-4554 from Vaughan, ext. 7117 or email privacy@mackenziehealth.ca.

Parking Parking is available for patients and visitors in the north and south visitor parking lots. Please note that prices are subject to change. We offer a multiple day public parking pass for patients and visitors called H PASS. H Passes are available only from the parking office in the north visitor parking lot outside of D-Wing.

H PASS offers: • Unlimited in-and-out privileges for a 24-hour period, once the pass is activated on a particular day • At least 50 per cent savings compared to daily rates • Flexibility to transfer between users including patients, families and visitors (one card at a time) • Longer time frame to use (expire one year from the activation date)

H PASS options: • 5 Day H PASS (non-consecutive use, unlimited in/out privileges) – $48.00 • 10 Day H PASS (non-consecutive use, unlimited in/out privileges) – $95.00 • 30 Day H PASS (non-consecutive use, unlimited in/out privileges) – 175.00 If you have any questions about parking, please contact the parking office at 905-883-1212 from Richmond Hill or 905-832-4554 from Vaughan ext. 3070.

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Parking payment stations are located: • • • •

Main lobby of C-Wing (inside) Near emergency department entrance (D-Wing) North visitor lot, connected to the parking office (outside kiosk) South visitor lot, across from the entry gate (outside kiosk)

Trillium Gift of Life Each year, thousands of Ontarians have a second chance to live life to its fullest, thanks to the generosity of organ and tissue donors. However, the need for organs and tissue in Ontario continues to far outweigh availability. Talk to your family about organ and tissue donation, as your decision can make a difference. For more information, please call Trillium Gift of Life Network at 1-800-263-2833. You can also register your consent online at www.beadonor.ca

Medical Assistance in Dying (MAiD) This is now a legal option for patients who meet specific criteria. If you have any questions about MAiD, or would like information, please speak with your doctor.

Spiritual care We have a team of multi-faith chaplains available seven days a week. To contact them, you may wish to ask your nurse or social worker to call on your behalf. Alternatively, you may contact them directly: chaplain ext. 7562 or rabbi ext. 7871. After hours, your nurse can page the on-call multi-faith catholic priest to confer the sacrament of the sick and/or the sacrament of reconciliation (confession).

Spiritual care services • The eucharist (mass) is celebrated Friday morning at 10:30 a.m. in the recreation/dining room on the fourth floor of the A-Wing. • An ecumenical prayer service is held Sunday morning at 10:00 a.m. in the recreation/dining room on the fourth floor of the A-Wing. • Songs of faith, a celebration of hymns, prayer and reflection is held on Tuesday mornings at 10:30 a.m. in the dining room, fifth floor, A-Wing. • For those of the Roman Catholic faith, holy communion is offered by eucharistic ministers during the week. • Muslim Friday prayers take place at 12:30 p.m. or 1:30 p.m. (depending on the time of year) in the multi-faith room in A-Wing.

Multi-faith room We have a multi-faith room located on the first floor of A-Wing which can be used for private prayer and reflection. Guide for Patients and Families


Bereavement support The spiritual care office maintains a list of community bereavement supports. If you would like to know what supports are available to you in the community, please contact the chaplain at ext. 7562.

Visiting hours At Mackenzie Health, we believe that support from family and friends can positively influence the healing process. Visitors are welcome in accordance with the wishes of patients. Please respect the privacy, comfort and care of all patients on the unit. Visitors may be asked to wait in the lounge if patients are receiving personal and/ or medical care. Visiting hours vary depending on the unit, patient condition and individual circumstances. Visitors who have a cold, flu or are feeling unwell, should visit at another time. Illness can spread and be dangerous for patients in the hospital. • General visiting hours: 11:00 a.m. to 8:30 p.m., seven days a week. Children under 12 are permitted to visit if accompanied and supervised by an adult family member. Please limit visitors to no more than two visitors at bedside at a time. For your safety, read and follow all posted Personal Protective Equipment (PPE) signage. • Intensive Care Unit (ICU): Visitation in the ICU is subject to the patient’s condition. We encourage no more than two visitors at a time to allow patients to rest. Visiting is encouraged from 2:00 p.m. to 9:30 p.m. except in special cases, with no visiting from 7:00 p.m. to 8:00 p.m. There may be times where visits are limited due to the patient having a procedure, test, etc. Please speak to the volunteers at the Volunteer Desk located in the waiting room or use the telephone, to gain access to the ICU. • Maternity: 11:00 a.m. to 2:30 p.m., and 4:30 p.m. to 8:30 p.m., seven days a week. Partners and supervised siblings can visit at any time. • Pediatrics: Parents or guardians can stay overnight with a hospitalized child. Visiting could be limited upon request of the parents. • Mental health (inpatient): Weekdays 2:30 p.m. to 8:30 p.m., and weekends and holidays 11:00 a.m. to 8:30 p.m.

What to leave at home To protect against loss or theft, do not bring these items to the hospital or send them home with a loved one as soon as possible. • Jewelry and other valuables • Electrical items (if you bring small appliances/etc. please have our staff check them) • Large sums of cash or credit cards Please note the hospital is not responsible for lost or damaged valuables or personal items.

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On-site services Food services Central Bistro: For visitors and family, the Central Bistro (C-wing, level 2) offers freshly-made, healthy, daily breakfast and lunch entrÊes, soups and deli sandwiches, fresh salad bar, beverages and snacks and weekly Executive Chef’s specials, sushi and more. The Central Bistro is open 24 hours with a self-serve Tim Hortons kiosk. Hours of operation and offerings may be subject to change.

Tim Hortons: Located on Level 2 of B-Wing, Tim Hortons serves coffee, pastries, snacks and a variety of hot and cold beverages. Hours are weekdays from 6:30 a.m. to 4:00 p.m. Hours of operation and offerings may be subject to change.

Vending machines: Located in the lobbies of A-Wing (Level 1), B-Wing (Level 1 and 2) and D-Wing (Level 1 and 2) and offer a wide variety of snacks, beverages and fresh foods.

Shopping Bank machines Bank machines are conveniently located in the main lobby of each of our four wings.

Gift shop The White Rose Gift Shop is in the main lobby of C-Wing and is operated by the Mackenzie Health Volunteer Association. The gift shop provides a wide selection of gifts and necessities as well as full Ontario Lottery and Gaming Corporation (OLG) services. All proceeds are donated to the hospital. To contact the gift shop, please call ext. 3757 from inside the hospital. The White Rose Gift Shop accepts cash, most major credit and debit cards. Hours: Monday to Friday 8:30 a.m. to 8:30 p.m. Saturdays and Sundays from 10:30 a.m. to 5:30 p.m.

Guide for Patients and Families


Pharmacy The retail drug store (Health + Pharmacy) is in the main lobby of C-Wing and can provide any medications that you might need immediately at discharge. The drug store is open to the public and offers free delivery. For information call 905-883-7500. Hours: Monday to Friday 9:00 a.m. to 8:00 p.m. Saturdays 10:00 a.m. to 6:00 p.m. Statutory holidays 10:00 a.m. to 7:00 p.m.

Hair salon The hair salon is in the main lobby of A-Wing. Please call ext. 3815 to book an appointment.

Public pay telephones Public pay telephones are in the main lobbies of A and C-Wings. Direct phone lines for taxi services are located beside pay phones near the emergency department in D-Wing and near the Tim Hortons in B-Wing.

Public washrooms Washrooms in patient rooms are for patient use only. Public washrooms including wheelchair accessible washrooms are located throughout the hospital: • • • •

Level 1 of A-Wing Level 2 (street level) in B-Wing Level 2 of C-Wing (outside the medical imaging department) Level 2 of D-Wing (inside emergency waiting area)

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Leaving the hospital We know that people don’t want to spend more time than necessary in hospital. The Central Local Health Integration Network (CLHIN) and Mackenzie Health adopt a philosophy of “no place like home.” With that in mind, we carefully monitor your condition and will speak with you about planning your return home (discharge) when you are ready. Your doctor will advise you of your expected discharge date, which will be confirmed by your nurse or Patient Care Coordinator (PCC). Discharge time on the day of your discharge is 10:00 a.m. If you are notified of your discharge after 10:00 a.m. you will be given three hours to plan for pick up.

Please remember to: • Make arrangements for transportation to your home or alternate level of care (ALC) setting so you will be prepared at the time of your discharge. • Take any instructions provided to you, medications and all personal belongings. • Fill any prescriptions you have received as soon as possible. Patients that no longer require hospital services but do require additional support are identified by their doctor as requiring ALC. In partnership with CLHIN, hospital care coordinators will provide the necessary information, knowledge and support to guide patients and families in making an informed decision around what is the best available option upon leaving the hospital. ALC settings could include several options which your health care team will share with you. Patients waiting for an ALC or who require complex continuing care and rehabilitation will be moved to the Reactivation Care Centre (RCC) in Toronto. The RCC provides an ideal environment for restorative care to ensure our patients receive care in the most appropriate setting, outside an acute care facility. Services at the RCC include rehab, physio therapy, occupational therapy, art therapy, recreational therapy, complementary therapy, aroma and massage therapy and more.

Arranging for in-home or outpatient health services When you leave the hospital, you may require in-home care. If so, your nurse or the PCC will contact the CLHIN hospital care coordinators to meet with you prior to discharge. Physiotherapy, nursing, personal support such as bathing assistance and intravenous therapy are some of the in-home services available if you require short-term care after surgery or because of illness or aging. You can also call CLHIN after you have returned to your home at 1-888-470-2222. A doctor’s referral is not required. CLHIN services are free to eligible residents of Ontario with a valid Ontario Health Card. Also, your PCC can share with you many other options of private care and private resources, if needed. Guide for Patients and Families


Home at Last program The program is available to qualifying seniors. Please speak to your PCC regarding this free service that offers escorted transportation back home, as well as settling in assistance from a professional personal support worker. The program aims to provide a smooth transition from hospital to home following surgery, inpatient stays or emergency department visits. For more information on how to arrange for this service please call 1-866-291-1503. The Home at Last program is provided by Community Home Assistance to Seniors (CHATS) and is funded by CLHIN.

Southwest York Region Health Link Health Links is an integrated model of care that brings a team of care providers together, in partnership with patients who have complex needs, to provide coordinated, efficient and effective care. Mackenzie Health is the lead organization in the Western York Region Health Link and will work with you, your family, your doctor and 20+ community organizations to create a coordinated care plan for you. This plan will be shared with your care team. To learn more about this program and eligibility or to become involved, please contact your family physician or care coordinator. To connect with the coordinator of the Western York Region Health Link call 905-883-1212 from Richmond Hill or 905-832-4554 from Vaughan, ext. 3882 or SWYRhealthlink@mackenziehealth.ca

Billing and paying a hospital bill The Ontario Health Insurance Plan (OHIP) covers only medically necessary services. Your hospital bill will be finalized five days after discharge. It will include all outstanding charges for items not covered by OHIP, such as medical devices or any preferred accommodations (private or semi-private) that you might have used while in hospital. All patients that arrive by ambulance will be required to pay an ambulance fee of $45 for patients with valid OHIP and $240 for all other patients. Doctor charges, for non-insured patients, will be added to the account also within five days after discharge. Television or any other non-medical charges will be paid separately prior to receiving the service. If you have insurance coverage for preferred accommodations, please give us your insurance information and we can submit it on your behalf.

How to pay your hospital bill You may pay your hospital bills in one of four ways – online, mail, phone or in person. • Online: Make payments by visiting the hospital’s website: mackenziehealth.ca

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• Mail a cheque to: Patient Accounts Mackenzie Health 10 Trench Street Richmond Hill, Ontario, L4C 4Z3

* Please remember to write your account number on your cheque.

• Phone with a credit card: Call Financial Services during business hours (8:30 a.m. to 4:30 p.m.) at 905-883-1212 from Richmond Hill or 905-8324554 from Vaughan ext. 3168. • In Person: Drop off a payment to Patient Accounts, Room 2949, Level 2 of C-Wing during business hours (8:30 a.m. to 4:30 p.m.) or after hours go to the reception desk at the Emergency Department (please note that you may experience a wait as we tend to patients). For billing questions or assistance with payment arrangements, please contact Patient Accounts, located on Level 2 of C-Wing or call 905-883-1212 from Richmond Hill or 905-832-4554 from Vaughan ext. 3168.

Kudos Awards: Recognizing exceptional service At Mackenzie Health, we take great pride in creating a world-class health experience for our patients and their families. Every individual on the Mackenzie Health team plays a part in delivering on our promise by demonstrating our commitment and values in their daily work, and through their interactions with colleagues, patients and family members. Our Kudos Awards recognize and celebrate those individuals and teams that go above and beyond to create the best possible experience every time. For more information on how to nominate an individual at Mackenzie Health who has provided exceptional care visit mackenziehealth.ca/kudos

Guide for Patients and Families


Patient Notes Please check with your physician before starting a new diet or beginning to take any new drugs, vitamins, etc.

Major Mackenzie Dr W

Hwy 400

Canada’s Wonderland Dr Auto Mall

N

Jane St

Canada’s Wonderland

Urgent Care Centre

Canadian Tire

Vaughan Mills Shopping Centre

Rutherford Rd

www.mackenziehealth.ca/ucc

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Community Supporters Mackenzie Health is extremely grateful to all of the following advertisers for helping to make this Guide possible. Please note that an advertisement in this Guide does not imply an endorsement by Mackenzie Health.

Accommodations

Residence & Conference Centre.............................................................. 31

Addiction Services

Freedom From Addiction.........................................................................38

Cemetery

Holy Cross Catholic Funeral Home........................................................34

Community Services

Carefirst Family Health Team.................................................................36

Cord Blood Bank

Progenics Cryobank..................................................................................37

CPAP Therapy

InspiAIR.........................................................................outside back cover

Dentist

Richmond Hill Village Dental Office..................................................... 31

Funeral Services

Holy Cross Catholic Funeral Home........................................................34

Home Adaptation

Savaria (Silver Cross).................................................................................35

Home Care Services

Caregiver Services Ltd.........................................................................47/48 Carefect Home Care Services..................................................................34

Home Health Care Services

Homewatch CareGivers of York Region.................................................40 Hospall Private Home Care.....................................................................41 Senior Homecare By Angels..................................................................... 31 Spectrum Health Care..............................................................................42

Home Oxygen

2017_1

InspiAIR.........................................................................outside back cover

Guide for Patients and Families


Housing & Support Services

Chartwell Constantia................................................................................33 Chartwell Park Place.................................................................................33 Chartwell Valley Vista..............................................................................33

Lifts

Savaria (Silver Cross).................................................................................35

Mobility

Savaria (Silver Cross).................................................................................35

Nursing Homes

Chartwell Constantia................................................................................33 Chartwell Park Place.................................................................................33 Chartwell Valley Vista..............................................................................33

Patient Transportation

Medic Van Patient Transportation.........................................................41

Rehabilitation

Epic Rehab & Sports Medicine................................................................30

Retirement Community

Delmanor Elgin Mills...............................................................................35

Retirement Residences

Chartwell Constantia................................................................................33 Chartwell Park Place.................................................................................33 Chartwell Valley Vista..............................................................................33 Four Elms Retirement Residence............................................................39 Kingsway Place Retirement Residence...................................................32 V!VA Thornhill Woods Retirement Community.................................40

Seniors Services

Carefirst Family Health Team.................................................................36 Spectrum Health Care..............................................................................42

Sports Medicine Care

Epic Rehab & Sports Medicine................................................................30

Transportation Services

Spectrum Health Care..............................................................................42

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ServiceS • • • • • • • •

Physiotherapy Massage Therapy Chiropractic Acupuncture Laser Therapy Shock Wave Therapy Custom Orthotics Custom Braces/Other Supplies • Balance and Gait Training • Extended Health Benefits Accepted • Car Accident Patients Accepted

9651 Yonge St.

Tel: 905-508-1554 Fax: 905-508-1518 www.epicrehab.ca info@epicrehab.ca

Guide for Patients and Families


• We WeLcome chiLDren, ADuLts & fAmiLies • sAme DAy emergency Appointments • evenings AnD sAturDAys Appointments AvAiLAbLe

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27 Arnold Crescent, Richmond Hill, ON 905-883-4111 laser.dentistry.drleung@gmail.com www.rhvillagedental.net

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Call us today for a FREE initial consultation for all your dental needs

ARNOl

MAjOR

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MACke

We are just 3 min. drive away from Mackenzie Health.

Dr. Jos e phine Le u n g & A s s o c i A t e s

• • • • • • • •

Up to 24-Hour Care Meal Prep/Kosher Available Errands/Shopping Hygiene Assistance Light Housekeeping Respite Care for Families Palliative & Chronic Care Joyful Companionship

• Home, Hospital or Nursing Home Support • Alzheimer/Dementia/Parkinson /Diabetes/Cancer Care • Provider for Veteran Independent Program • Weekends/Holidays • Temporary or Long Term • Day/Night - Live-in/Live-out

daily/weekly/monthly rates available

starting at $59.95 per night + tax

• Newly Renovated Furnished (2) Bedroom Suites • Complimentary Internet and Telephone Service • Separate Kitchenette and Private Washroom • Convenience Store and Restaurant on Site • Full Housekeeping Services / 24hr. Front Desk • On-site Parking and Fitness Facilities (Fees Apply)

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Getting better never felt so good. Kingsway Place offers a variety of Respite Stay Programs tailored to your every need. Whether you’re recovering from surgery or illness, family is going on vacation, or you’re considering a permanent lifestyle change and want to experience Kingsway Place first-hand, we are here to provide exceptional hospitality and care services during your stay. • One-on-One Physiotherapy available • Access to Pharmacist and Medication Services

• 24-Hour Care Staff • Emergency Response System in each suite • Use of amenities & services

• Dietary Accommodations

Book Your Respite Stay Today!

*previously Kingsway Arms

A Warm & Friendly Welcome Awaits You

Guide for Patients and Families

145 Murray Drive, Aurora 905-841-2777 KingswayAurora.com Independent Living • Supportive Living


Advertorial

EXPLORING YOUR

RETIREMENT LIVING OPTIONS ? If you’re looking for an independent lifestyle without the responsibility of maintaining a home that requires regular cleaning, yard work and even snow removal during the winter months, there are many benefits to choosing retirement living. Aligning with the discerning standards of today’s seniors, retirement residences are now geared toward providing active individuals with a wide range of convenient services that complement their freedom and independence, including delicious dining, engaging programs and activities, and the availability of supportive and flexible wellness services that allow you to choose the lifestyle that best suits your needs.

CHARTWELL CONSTANTIA Providing seniors in Thornhill a warm and welcoming atmosphere in the heart of a thriving Jewish community, offering independent supportive living to our predominantly Jewish residents, our seniors’ home honours and celebrates Jewish cultural and religious values, including weekly rabbi lectures and Shabbat services.

CHARTWELL PARK PLACE Tucked behind a bank of evergreens, residents enjoy the proximity of Yonge and Wellington streets, bustling with convenient shopping, banking, coffee shops, transit and Aurora’s town library. With a choice of bright and spacious studio and one-bedroom suites, designed for retirees searching for that just-right combination of a comfortable, vibrant community atmosphere along with excellent amenities.

CHARTWELL VALLEY VISTA This active seniors’ community attracts many residents of Italian heritage. Our modern studio and one- and two-bedroom suites are bright and welcoming, making residents feel instantly at home. Surrounded by beautifully landscaped gardens and featuring a host of amenities our retirement community is a vibrant place where there’s always something happening. If you’d like to experience what it’s like to live in a Chartwell residence, consider booking a short stay with us. Our popular program offers temporary accommodation with the level of support you need, and is not only designed to support individuals requiring accommodation for respite care or to convalesce, but also for seniors who are interested in learning more about retirement residence living without the commitment of a lease. Your short stay will include a spacious suite, tasty and nutritious dining, and access to all of our on-site activities and services. Some of these services* may include: • Housekeeping • Laundry service • Health & wellness services • Social activities & recreational programs • Medication assistance/support To learn more, call Chartwell Retirement Residences at 1-844-727-8679 today or visit chartwell.com.

*Fees may apply.

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Who Better Understands the Loss of a Loved One? Located on the grounds of Holy Cross Catholic Cemetery, families can arrange all of their funeral, burial and cremation needs in one convenient location. We are dedicated to providing Catholic families with compassionate care consistent with the values of our faith.

Let us be there for you.

HOLY CROSS CATHOLI C FUN ERAL HOME 211 LANGSTAFF ROAD EAST | THORNHILL, ON

905-889-7467

catholic-cemeteries.com

Home Care Services  Personal Care  Homemaking  Respite Care  Companionship  Overnight Care  Dementia/Alzheimer’s Care  24/7 & Live-In Care  Medication Reminders  Hospital Stay Support  Post-Hospitalization Care Serving the Greater Toronto Area

1-877-515-7665 www.carefect.ca

Guide for Patients and Families

Call us now for a free in-home assessment


My Life as a Masterpiece Accomplishing something new and creative is extremely satisfying. What a joy it is to discover you have a talent for something you’ve never tried, or to rediscover an old passion. At Delmanor, there are endless possibilities to expand your creative side. Why not try one today? Come see our new look! Delmanor Elgin Mills is more beautiful than ever. Call today to book your personal tour and join us for lunch.

Actual Delmanor Resident

(905) 770-7963 80 Elgin Mills Rd E, Richmond Hill

delmanor.com

Stay home. Stay mobile. Your one-stop solution for virtually every type of mobility product. Our team of accessibility specialists will work with you and your caregivers to meet all of your mobility needs. Call us for a free in-home assessment, or visit our showroom and discover ways to improve your independence. Locations to serve you throughout the GTA

844.352.7677

silvercrossstores.com

stairlifts • porch lifts • accessible vans • walkers • daily living aids • ceiling lifts • medical beds

mackenziehealth.ca

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(416)•• • 502-2029 Scarborough,Centre ON M1V 0G2 Scarborough Scarborough Centre Scarborough Centre

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Saturday 9:00 am – Unit 27, 420 Hwy 7 East Monday to Friday 9:00 am – 8:00 pm Unit 27, 420 Hwy 7 East Monday to Friday 9:00 am • Richmond Hill Centre • Richmond Hill Centre • Richmond Hill Centre 診 症 費 用 由 安 省 健 康 咭 支 付 Richmond Hill, Ontario L4B 3K2 • Richmond Hill Centre Unit 27, 420 Hwy 7 East Monday to Friday 9:00 am – 8:00 pm L4B • Saturday Richmond Centre Richmond Hill Centre Monday toL4B Friday 9:00 am – •Ontario Hill Centre Richmond Hill Centre Richmond Hill,Ontario 3K2 • • Richmond Hill Centre Richmond Hill, Ontario L4B 3K2 Saturday 9:00 am –9:00 2:00 • •Hill Richmond Hill Centre Richmond Ontario 3K2 •••Richmond Scarborough Centre Scarborough and Richmond Hill Centre Richmond Hill, Ontario L4B 3K2 9:00 am – 2:00 pm Unit 27, 420 Hwy 7Hill, East Richmond Hill, L4B 3K2 Saturday 9:00 am Saturday • Richmond Hill, Ontario L4B 3K2 Richmond Hill, Ontario L4B 3K2 Scarborough Scarborough Richmond Hill Centre Unit 27,family 420 Hwy 7 East 1 6/16/16 Satu Unit 27, 420 7 East Unit 27, 420 Hwy 7next East Richmond Hill, Ontario L4B 3K2 Richmond Hill, L4B 3K2 Saturday 9:00 am ••420 Short waiting time same day or next day appointments Scarborough Centre carefirst health team 2016.qxp_Layout 5:56 Page 1 Richmond Hill, Ontario L4B 3K2 Clinic Location OHIP அமதித. Saturday 9:00 am –Centre 2:00 pm Unit 27, 420 Hwy 7and East Clinic Hours ••Ontario Scarborough Centre 27, 420 Hwy 7420 East Saturday 9:00 am Monday to Friday 9:00 am –9:00 8:00 pm •& Short waiting time &Hill same day or day appointments Unit 27, 420 Hwy 7 East • Unit Richmond Centre Richmond Hill, Ontario L4B 3K2 Short waiting time & day or next day appointments Clinic Location Clinic Location Cl • Sc Unit 27, 420 Hwy 7 East Saturday 9:00 am – 2:00 pm 27, Hwy 7 7அமதித. East Unit 27, 420 Hwy 7 East Monday to Friday 9:00 am – 8:00 pm Clinic Hours Scarborough Centre • 420 Short waiting time &PM same same day or next day appointments • Unit Richmond Hill Centre OHIP Saturday am – Unit 27, Hwy 7 East Monday to Friday 9:00 am • Richmond Hill Centre Clinic Location (905) 695-1133 Unit 27, Hwy East Clinic Hours • Scarborough Centre Unit 27,Ontario 420 Hwy 7 East Richmond Hill, L4B 3K2 Scarborough and Richmond Hill Centre (905) 695-1133 Monday, Tuesday 9:00 (905) 695-1133 (905) 695-1133 Carefirst Family Health Team Richmond Hill, Ontario L4B 3K2 Richmond Hill, Ontario L4B 3K2 M– Monday, Tuesday 9:00 (905) 695-1133 Richmond Hill, Ontario L4B 3K2 (905) 695-1133 Richmond Hill, Ontario 3K2 Carefirst Health Team • Hill, Scarborough Centre Richmond Ontario L4B 3K2 Carefirst Family Health Team Richmond Hill, Ontario L4B 3K2 Tuesday 9:00 ••Scarborough Richmond Hill Centre (905) 695-1133 Monday, Tuesday am (905) 695-1133 即 日 、 翌 日 約 診 ; 需 時 間 輪 候 Saturday 9:00 am –9:00 2:00 pm Richmond Hill, Ontario L4B ••Family Centre Richmond Hill, Ontario L4B 3K2 •長 Scarborough Centre Carefirst Family Health Team Richmond Hill, Ontario L4B 3K2 Richmond Ontario L4B 3K2 •Monday, Scarborough Centre •S– Mond 即無 日Saturday 日 預next 約 診 症 ; 無 需 長–L4B 時 間 輪 候 (905) 695-1133 Richmond Hill Centre Unit 27, 420 Hwy 7Hill, East Monday, Tuesday 9:00 am 9:00 am 2:00 pm 即 日 、 翌 日 預 約 診 症 ; 無 需、 長 時 間 輪 候 •am Short waiting &預 same day or next day appointments Richmond Hill, Ontario 3K2 Scarborough Centre Saturday 9:00 Richmond Hill, Ontario L4B 3K2 Clinic Location •Clinic Richmond Hill Centre Monday, Tuesday 9:00 am – 即Hwy 日 、7time 翌 日L4B 預3K2 約 診症 症 ; 無 長翌 時 間 輪 候 Clinic Hours • Scarborough Centre Wednesday and Friday Unit 27,•Clinic 420 East • Scarborough Centre day or next• day appointments Unit 27, 420 Hwy 7 East Short waiting time & same day or day appointments Location We Clinic Hours •需 Scarborough Centre Clinic Location Wednesday and Friday Hours • Scarborough Centre (905) 695-1133 Wednesday and Friday Wednesday and Friday Monday to Friday 9:00 am –– M 8: ••695-1133 Richmond Hill Centre (905) Wedn Monday, Tuesday 9:00 am – 6:00 (905) 695-1133 Wednesday and Friday • Richmond Hill Centre (905) 695-1133 Monday to Friday 9:00 am 8: (905) 695-1133 (905) 695-1133 Richmond Hill Centre Monday, Tuesday 9:00 am Carefirst Family Health Team Richmond Hill, Ontario L4B 3K2 கிய கால காதி ேநர ம அேத நா Monday, Tuesday 9:00 am – 6:00 pm Wednesday and Friday Monday to Friday 9:00 am – 8: (905) 695-1133 (905) 695-1133 • Richmond Hill Centre Monday, Tuesday 9:00 Mon (905) 695-1133 (905) 695-1133 Monday, Tuesday 9:00 am Carefirst Family Health Team Richmond Hill, Ontario L4B 3K2 கிய கால காதி ேநர ம அேத நா N கிய கால காதி ேநர ம அேத நா Carefirst Family Health Team Richmond Hill, Ontario L4B 3K2 • Richmond Hill Centre Monday, Tuesday 9:00 am – 6:00 pm 即日 、翌 日 預 約 診 症 ; 無 需 長 時 間 輪 候 695-1133 Monday, Tuesday 9:00 am • Scarborough Centre Thursday 9:00 (905) 695-1133 கிய கால காதி ேநர ம அேத நா N • Richmond Hill Centre N Clinic Location Monday, Tuesday 9:00 am – 6:00 pm 長 時 間 輪 候 (905) Saturday 9:00 am 2:– Scarborough Clinic •Scarborough Richmond Hill Centre Monday, Tuesday NN 即 日 、 翌 日 預 約 診 症 ; 無 •需Wednesday 長 時 間Hours 輪 and 候 Centre Thursday 9:00 • 420 Centre Thursday 9:00 am Unit 27, Sa Wednesday and NFriday Saturday 9:00 am –––Th 2: Wednesday and Friday Thursday 9:00 Thur Unit 27, Hwy 7 9:00 East Thursday 9:00 am – Fridayteam Unit 27, 420 420 Hwy HwyN East Wednesday Saturday 9:00 am 2:– Wed N777 East Wednesday and Wednesday and Friday Thursday am 27, Hwy East and Friday Monday to Friday am –Friday 8:00 pm •695-1133 Richmond Hill Centre Wednesday and Friday (905) Clinic Location Clinic Hours Carefirst Health Wednesday and Friday Monday toFamily Friday 9:00 am –Unit 8:00 pm420 Carefirst Family Health Team நா •695-1133 Richmond Hillகாதி Centre Clinic Locations Wednesday and Friday Monday, Tuesday 9:00 am –9:00 6:00 pm Monday toCentre Friday 9:00 am –Sa 8:– (905) 9:00 Saturday (alternate) •695-1133 Richmond HillAve. Centre Richmond Hill, Ontario L4B 3K2 கிய கால ேநர ம அேத நா (905) 16th Ave. அல அத நியமனக Monday, Tuesday 9:00 am – 6:00 pm Scarborough and Richmond Hill Richmond Hill, Ontario L4B 3K2 • Richmond Hill Centre 9:00 9:00 am Saturday (alternate) Saturday (alternate) Monday, Tuesday 9:00 am 16th Ave. அல அத நா நியமனக  ேநர ம அேத நா Richmond Hill, Ontario L4B 3K2 N N 16th 16th Ave. அல அத நா நியமனக • Scarborough Centre கிய கால காதி ேநர ம அேத நா Thursday Thursday 9:00 am – 8:00 Satur N 9:00 9:00 am Saturday (alternate) Saturday (alternate) 16th Ave. 16th Ave. அல அத நா நியமனக N Richmond Hill, Ontario L4B 3K2 • N 16th Ave. • Scarborough Centre N Saturday 9:00 am – 2:00 pm Thu N Thursday 9:00 am – 8:00 pm Carefirst Family Health Team Thursday 9:00 am 9:00 am –– Saturday (alternate) Clinic Location N Thursday 9:00 16th Ave. am –9:00 8:00 pm Clinic Hours • Scarborough Centre Unit 27,am 420 Hwy 7695-1133 East Hours Saturday 9:00 –Unit 2:00 pm Wednesday and Friday9:00 N7 EastTeam Saturday am – 2:– Thursday 9:00 am •Clinic Richmond HillFriday Centre Thursday 9:00 –– 8:00 pmHwyN7 East Thursday Unit 27, 420 Hwy Thursday 9:00 am Wednesday 27, 420 (905) Family Health Wednesday and Friday Monday toand Friday 9:00am am 8:00 pm •Carefirst Richmond Hill Centre Monday, Tuesday 9:00 am –– M 6: (905) 695-1133 (905) 695-1133 Saturday (alternate) 9:00 am • Treatment and Monitoring by Family Physicians and Health Monday, Tuesday 9:00 am 6: Scarborough and Richmond Hill Centre 16th Ave. 9:00 am – 1:00 Saturday (alternate) Carefirst Family Health Team (905) 695-1133 Richmond Hill, Ontario L4B 3K2 16th Ave. அல அத நா நியமனக Satu • Treatment and Monitoring by Family Physicians and Health Monday, Tuesday 9:00 am – 6: Saturday (alternate) 9:00 am • Treatment and Monitoring by Family Physicians and Health 16th Ave. 9:00 am – 1:00 pm Saturday (alternate) 16th Ave. Carefirst FHT 9:00 am 1:00 pm Richmond Hill, Ontario L4B 3K2 Saturday (alternate) 16thCentre Ave. NHealth ியமனக 9:00 Saturday (alternate) Monday to Friday 9:00 am – 16th 8:00 pm •by Richmond Hill Centre Richmond Hill, Ontario L4B 3K2 Richmond Hill •and Scarborough Centre Saturday (alternate) 9:00 am Carefirst FHT 16thAve. Ave. அல அத நாSaturday நியமனக Thursday 9:00 am––9:00 8:00 pm 16th Ave. Treatment and Monitoring Family Physicians and Wednesday and Friday Carefirst FHT • •• Richmond Hill Centre 9:00 –––Ave. 1:00 pm (alternate) Carefirst FHT N Ave. am – Saturday (alternate) Carefirst FHT •Saturday Scarborough Centre Scarborough Hill Centre NScarborough Carefirst FHT W 16th Thursday 9:00 am 8:00 pm • Scarborough Centre 9:00am am 2:00 pm Wednesday and Friday Carefirst FHT Thursday 9:00 am Carefirst FHT andRichmond Richmond Hill Centre UnitProfessionals 27, 42016th Hwy 7 East Wednesday and Friday 695-1133 Saturday 9:00 am ––2:00 pm Professionals 27, 420 Hwy 7 7East N Monday toTuesday Friday (905) 9:00 am 8:00 pm Monday, Tuesday 9:00 amam – 6:00 pm • Unit Richmond Hill Centre Professionals (905) 695-1133 Thursday 9:00 am –– Th 8: Unit 27, 420 Hwy East (905) 695-1133 N Professionals Monday, 9:00 am – 6:00 pm Saturday (alternate) 9:00 – 1:00 pm • Treatment and Monitoring by Family Physicians and Health N Scarborough and Richmond Hill Centre 16th Ave. Monday, Tuesday 6: Thursday 9:00 am 8: Carefirst FHT N Saturday (alternate) 9:00 amand – FHT 1:00 pm by Family Physicians and Health Hill, Ontario L4B 3K2 16th Ave. Thursday amam – 8: Carefirst Family Saturday (alternate) 9:00 9:00 • Richmond Treatment and Monitoring by Family Physicians Health Carefirst FHT Carefirst FHT 16th Ave. Carefirst FHT Hwy 77 East Hwy East Carefirst Wednesday and Friday Richmond Hill, Ontario L4B 3K2 Carefirst • Scarborough Centre Carefirst FHT Hwy 7 7East Hwy East Carefirst FHT Hwy East Hwy East Carefirst FHT Saturday 9:00 am的 – 2:00 pm and Friday Richmond Hill, Ontario L4B 9:00 1: Saturday (alternate) Carefirst FHT 醫 生 和 醫 療 團 隊 專 跟 16th Wednesday and Hwy 77East East Unit家 420 Hwy 7FHT East 生業 醫療 療和 提供 專業 治Hwy 療N77和 跟 進Ave. Clinic Location 9:00 am am ––– Sa 1: Saturday (alternate) 16th Ave.Friday9:00 家27,庭 庭 醫 生 和 醫 療 團3K2 隊提 提家供 供庭的 的醫 專 業和治 治 療 和團 跟隊進 進 Clinic Hours • Wednesday Scarborough Centre 16th Professionals am 1: Saturday (alternate) 家 庭 醫 生 和 醫 療 團 隊 提 供 的 專 業 治 療 和 跟 進 16th Ave. Ave. Carefirst Specialist Clin (905) 695-1133 Professionals Thursday 9:00 am – 8:00 pm C Monday, Tuesday 9:00 am – 6:00 pm N (905) 695-1133 Carefirst Specialist Clin N Thursday 9:00 am – 8:00 pm Hwy 7 East Carefirst Family Health Team Richmond Hill, Ontario L4B 3K2 Carefirst FHT Thursday 9:00 am – 8: Health Team (905) 695-1133 Carefirst Specialist Clin Hwy 7 East Carefirst FHT Hwy 7 7Carefirst East •Scarborough Richmond Centre Monday, TuesdayHillCentre 9:00 am –Hwy 6:007pm Hwy 7East East • Carefirst FHT பமவகளாசிகிைசஅளத,மககாண Hwy East FHT Hwy 7 East Hwy 7 East Hwy Hwy 7East East FHT 9:00FHT am – 1:00 pm Saturday (alternate) பமவகளாசிகிைசஅளத,மககாண Carefirst Wednesday and Friday 家 庭 醫(905) 生பமவகளாசிகிைசஅளத,மககாண 和 醫 療 團 隊 提 供 的 專 業 治 療 和 跟 進 16th Ave.7Carefirst பமவகளாசிகிைசஅளத,மககாண Carefirst FHT • Richmond Hill Centre 9:00 am – 1:00 pm Saturday (alternate) 專業治療和跟進 16th Ave. 9:00 am – 1: Saturday (alternate) 家 庭•695-1133 醫 生 和 Hill 醫療 團 隊 提 供 的Wednesday 專 業治 療 Friday 和 跟9:00 進 16th Ave. Monday toand Friday amam – 8:00 pm pm Richmond Centre • Richmond Hill Centre Richmond Hill Centre • • Carefirst Specialist Clinic Monday, Tuesday 9:00 – 6:00 Scarborough and Richmond Hill Centre Carefirst Specialist Clinic Carefirst Specialist Clin Hwy Eastpm Thursday 9:00 –7pm 8:00 Hwy 7 East Unit 207, 420 Saturday 9:00 – Family 2:00 pm Hwy EastHwyNN Hwy 7 East 7 East Thursday 9:00am am –am 8:00 Unit 27,7 420 7 East Health Team Hwy 77 East Wednesday andCarefirst Friday UnitHwy 207, 420 Hwy Hwy 7 7 Eas Eas பமவகளாசிகிைசஅளத,மககாண Carefirst FHT த, (காதாரநிணக உபட) Hwy East Carefirst Family Health Team Unit 207, 420 Hwy 7 Eas Carefirst Family Health Team த, (காதாரநிணக உபட) சிகிைசஅளத,மககாண Carefirst FHT த, (காதாரநிணக உபட) பமவகளாசிகிைசஅளத,மககாண Carefirst FHT • Richmond Hill Centre Scarborough Centre த, (காதாரநிணக உபட) Family Health Team 9:00 – pm 1:00 pm • Scarborough (alternate) • Saturday Richmond Hill Centre Richmond Hill, Ontario L4B 3K2 Saturday Scarborough Centre 16thAve. Ave. ••• Centre Scarborough Centre • Richmond Hill Centre •••• Carefirst Scarborough Centre Richmond Hill, Ontario L 9:00 am –1 am 1:00 N carefirst family(alternate) health team 2016.qxp_Layout 6/16/16 5:56 PM Page•1 16th Scarborough Centre • Scarborough Centre Thursday 9:00 am – 8:00 pm Scarborough Centre Scarborough Centre Richmond Hill, Ontario L • Scarborough Centre Scarborough Centre Richmond Hill, Ontario L • Scarborough Centre Hwy 7 East Unit 207, 420 Hwy 7 East • Scarborough Centre ••Family Diabetes (905) Education 695-1133 Hwy 7 East • Program Carefirst Family Team Unit 207,Carefirst Hwy 7Family Hwy 7 East த, (காதாரநிணக உபட) Monday, Tuesday 9:00 am –Health 6:00 pm Unit 207, 420 Hwy 7 Eas Diabetes Education Program 300 Silver Star Blvd. Diabetes Education Program ••420 Scarborough Centre Carefirst Health Team Saturday (alternate) 9:00 am –East 1:00 pm  உபட) 300 Silver Star Blvd. Health Team 16th Ave. 2/Fl., 300 Silver Star Boulevard • Diabetes Education Program 300 Silver Star Blvd. த, (காதாரநிணக உபட) (905) 695-0901 • Scarborough Centre Scarborough Centre • Scarborough Centre 300 Silver Star Blvd. Carefirst FHT 2/Fl., 300 Silver Star Boulevard 300 Silver Star Blvd. 2/Fl., 300 Silver Star Boulevard Carefirst FHT • Scarborough Centre • Scarborough Centre Wednesday and Friday 300 Silver Star Blvd. • Scarborough Centre 300 Silver Star Blvd. • Scarborough Centre Richmond Hill, Ontario L4B 3K2 2/Fl., 300 Silver Star Boulevard (905) 695-0901 300 Silver Star Blvd. •• Scarborough Centre Scarborough Centre • Richmond Scarborough Centre Ontario L4B 3K2 •• Hill, Scarborough Centre Richmond Hill, Ontario L Scarborough, ON M1V 0G2 糖 尿 病 育 計 劃 •• Scarborough Centre Scarborough Centre 2 Scarborough, Ontario M1V 0G Scarborough, ON M1V 0G2 N 糖 尿 病 Thursday 教 育 計劃 Scarborough, ON M1V 0G2 糖Education 尿 病教 教Carefirst 育 計 劃 • Scarborough Centre 9:00 am – 8:00 pm 300 Silver Star Blvd. Scarborough Centre • Diabetes Program 2 Scarborough, Ontario M1V 0G 2 Scarborough, Ontario M1V 0G Scarborough, ON M1V 0G2 Scarborough, ON M1V 0G2 糖 尿 病 教 育 計 劃 • Scarborough Centre 300 Star Blvd. • Boulevard Scarborough Centre FHT 300 Silver Star Blvd. 300 Silver Star Blvd. m 2 Silver Scarborough, Ontario M1V 0G Scarborough, ON M1V 0G2 •(905) Scarborough Centre • Silver Diabetes Education ProgramSaturday • Scarborough, ON M1V 0G2 • Scarborough Centre Hwy Hwy7 7East East 300 Silver Star Blvd. 300 Silver Star Blvd. 2/Fl., 300 Silver Star (905) 695-0901 300 Silver Star Blvd. • 300 Scarborough Centre 300 Silver Star Blvd. • Scarborough Centre Scarborough, ON M1V 0G2 • Scarborough Centre 2/Fl., 300 Star Boulevard 9:00 am – 1:00 pm (alternate) 695-0901 16th Ave. 2/Fl., 300 Silver Star Boulevard 300 Silver Star Blvd. (905) 695-0901 Silver Star Blvd. Clinic Location 300 Silver Star Blvd. Clinic502-2029 Hours 300 Silver Star Blvd. Scarborough, ON M1V 0G2 300 Silver Star Blvd. ந  ழிகவதிட 2/Fl., 300 Silver Star Bou (416) (416) 502-2029 Carefirst Specialist Clinic Scarborough, ON M1V 0G2 300 Silver Star Blvd. Scarborough, ON M1V 0G2 ந  ழிகவதிட Scarborough, ON M1V 0G2 糖 尿 病 教 育 計 劃 ந  ழிகவதிட • Scarborough Centre 2/Fl., 300 Silver Star Bou (416) 502-2029 2 Scarborough, Ontario M1V 0G Scarborough, ON M1V 0G2 Scarborough, ON M1V 0G2 ந  ழிகவதிட Hwy 7 East (416) 502-2029 Scarborough, ON M1V 0G2 2/Fl., 3000G2 Silver Star Bou • Scarborough Centre 300 Locations Silver Star Blvd. 糖 尿Blvd. 病 M1V 教 育計 劃 Scarborough, ON M1V 0G2 2 FHT Scarborough, Ontario M1V 0G • M1V Scarborough Centre (416) 502-2029 Clinic Location Scarborough, ON 0G2 2 0G2 502-2029 Scarborough, Ontario M1V 0G • Scarborough, Scarborough Centre Clinic Hours Carefirst Family Health (416) 502-2029 300 Silver Star ON M1V Family Health Team Clinic Carefirst Scarborough, ON M1V 300 Silver Star Blvd. Scarborough, ON 0G2 • • Carefirst Scarborough Centre Scarborough, ON M1V 0G2 (416) 502-2029 • team Scarborough Centre Scarborough, ON(416) M1V 0G2 Scarborough, Ontario Richmond Hill Centre • Richmond Hill Centre (416) 502-2029 Scarborough, Ontario M1 M1 300Health Silver Star Scarborough, Ontario M1 (416) 502-2029 (416) 502-2029 Carefirst Family Team (416) 502-2029 300 Silver Star Blvd. Scarborough, ON M1V 0G2 Clinic Location நழிகவதிட 300 Blvd. Silver Star Blvd. Clinic Hours (416) 502-2029 Clinic Hours 2/Fl., 300 Silver Star Boulevard Scarborough, ON M1V 0G2 (416) 502-2029 (416) 502-2029 • Richmond Hill Centre Hwy 7 East (416) 502-2029 Scarborough, ON M1V 0G2 Unit 207, 420 Hwy 7 East ந  ழிகவதிட 2/Fl., 300 Silver Star Boulevard (416) 502-2029 (416) 502-2029 2/Fl., Silver Family Health Team Carefirst Family Health Team (416) 502-2029 9:00 am –300 8:00 pm Star Bou •Carefirst Richmond Hill Centre (416) 502-2029 Scarborough, ON M1V 0G2 Monday to Friday (416) 847-8941

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Milliken Blvd. Milliken Blvd.Blvd. Milliken

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Steeles Ave. Scarbo Unit 27, 420(416) Hwy 7502-2029 East Steeles Ave. SteelesSaturday Ave. (416) 502-2029 N Steeles Ave.to 695-0901 9:00 am pm Clinic300 Location: Ave. Unit 27, 420 Hwy 7 7East Monday 9:00 am––2:00 8:00 pm •(905) Richmond Hill Centre Silver Star Blvd. N Friday Steeles Ave.N (416) 847-8941 Unit 27, 420 Hwy East Steeles Steeles Ave. Steeles Steeles Ave. Steeles Ave. Scarbo (416) 847-8941 Steeles Ave. Ave.N Steeles Ave. (416) 847-8941 Steeles Ave. Care first One-Stop Multi Services Centre Steeles Ave. Richmond Hill, Ontario L4B 3K2 Carefir Scarborough, ON M1V 0G2 Care first One-Stop Multi Services Centre • Scarborough Centre Care first One-Stop Multi Services Centre N 2 Scarborough, Ontario M1V 0G Richmond Hill, Ontario L4B 3K2 • Scarborough Centre McNicoll Ave. 300 Silver Star Blvd. Care first One-Stop Multi Services Centre Clinic Location: Steeles Ave. Steeles Saturday Scarborough, ON M1V 0G2 9:00 am – 2:00 pm N N N N • Scarborough Centre Richmond Hill, Ontario L4B 3K2 McNicoll Ave. Clinic Location: McNicoll Ave. Unit 27, 420 Hwy 7 East N Steeles Ave. N Ave. Clinic Location McNicoll Ave. N Clinic Hours • Scarborough Centre Clinic Location: N 300 Silver Silver Star Blvd., 2/F N 300 Silver Star Blvd. Steeles Ave.N NTuesday Steeles Ave. 300 Star Blvd., 2/F (416) 502-2029 (905) 695-1133 N 300 Star Blvd., 2/F Scarborough, ON Ave. M1V 0G2 Carefirst N Steeles Ave.Silver McNicoll 2/Fl., 300 Silver StarOntario Boulevard McNicoll Ave.Ave. Steeles Steeles Ave.N Monday, 9:00 am – 6:00 pm Healt Silver Star Blvd., 2/F (905) 695-1133 Steeles Carefirst Clinic Location: Carefirst Carefirst Family Health Team McNicoll Ave. Richmond Hill, L4B Ave. 3K2 McNicoll McNicoll Ave. McNicoll One-Stop Multi Services Centre (905) 695-1133 (416) 502-2029 Clinic Location: Carefirst Scarborough, ON M1V 0G2 McNicoll Ave. McNicoll Ave. Ave.Monday, •Scarborough Richmond HillCentre Centre Tuesday 9:00 amAve. – 6:00 pm ntre Care first300 McNicoll N• Wednesday Care first One-Stop Multi Services Centre Clinic Location: Scarborough, ON M1V 0G2 McNicoll FHT McNicoll Ave. N McNicoll Ave. Carefirst N Scarborough, OntarioAve. M1V 0G2 Scarborough, ON M1V 0G2 N and Friday FHT Scarborough, ON M1V 0G2 McNicoll Ave. FHT Carefirst Carefirst McNicoll Ave. McNicoll Ave. Carefirst (416) 502-2029 N Scarborough, ON M1V 0G2 N FHT Carefirst NWednesday Carefirst Friday9:00 Carefirst MondayTuesday to Friday amam – 8:00 pm 300 Silver Star Blvd., 2/F Richmond HillCentre Centre (905) •McNicoll 695-1133 (416) 502-2029 Care first One-Stop Multi Services Centre N FHT Carefirst Carefirst Nand 9:00 Scarborough an Care first One-Stop Services FHT – 6:00 pm Carefirst 300 Silver Star Blvd., 2/F Care first One-Stop Multi Services Centre FHT Monday, Carefirst Ave. Call: (416) 502-2029 McNicoll Carefirst FHT NAve. Clinic Location: Carefirst Care first One-Stop Multi Centre FHT (416)Multi 847-8941 Call: (416) 502-2029 McNicoll Ave. McNicoll Ave.Steeles Ave. Services Carefirst Thursday 9:00 – pm 8:00 pm Call: (416) 502-2029 McNicoll Ave. McNicoll Ave.Thursday FHT9:00 FHT Saturday and Friday – 2:00 pm NCarefirst Call: (416) 502-2029 Clinic Location: McNicoll Ave. 9:00am am –am 8:00 FHT Unit 27, 420 Hwy 7 East Wednesday Scarborough, ON M1V 0G2 Finch Ave. FHT FHT McNicoll Ave. Carefirst FHT McNicoll Ave. Finch Ave. Steeles Ave. FHT Finch Ave. 300 Silver Star Blvd., 2/F Scarborough, ON M1V 0G2 Carefirst Carefirst FHT FHT www.carefirstfht.com Finch Ave. Carefirst Finch Ave. 300 Silver Star Blvd., 2/F Carefirst 300 Silver Star Blvd., 2/F www.carefirstfht.com 9:00 am – 1:00 pm Saturday (alternate) Richmond Hill, Ontario L4B 3K2 Finch Ave. www.carefirstfht.com Carefirst 16thAve. Ave. Finch Ave. first One-Stop Multi Services SteelesCentre Ave.N FHT 300 Silver StarFHTBlvd., 2/F Steeles Ave. Carefirst 9:00 Saturday (alternate) www.carefirstfht.com N 16th Finch •Ave. Scarborough Centre Thursday 9:00am am––1:00 8:00pm pm entre Call:Care (416) 502-2029 Carefirst Care first One-Stop Multi Services Centre FHT Carefirst FHT Finch Ave. Call: (416) 502-2029 FHT N Finch Ave. FHTFinch FinchAve. Ave. Monday, Tuesday McNicoll Ave. Scarborough, ON M1V 0G2 (905)FHT 695-1133 Finch Ave. 9:00 amAve. – 6:00 pm pm Finch Ave. Scarborough, ON M1V 0G2 Finch FHT Scarborough, ON M1V 0G2 Finch Ave. FHT Saturday (alternate) 9:00 am – 1:00 N N Finch2/F Ave. 16th Ave. 300 Silver Star Blvd., Finch Ave. Scarborough, ON M1V 0G2 Finch Ave. www.carefirstfht.com Finch Ave. CarefirstFHT FHT Carefirst Carefirst 300 Silver StarAve. Blvd., Finch Ave. McNicoll and Friday McNicoll Ave.2/F www.carefirstfht.com Finch Wednesday Ave.

Finch Ave. Finch FinchAve. Ave. Carefirst Hwy 7 FHT East Saturday (alternate) 9:00 am – 1:00 pm Call: (416) 502-2029 (416) 502-2029 FHT Carefirst Family Health Team ACCepts New pAt Carefirst Family Health Team AC Carefirst Specialist Clinic Carefirst Family Health Team ACCepts NewFirst pAt www.carefirstfht.com Where Care Always Come First www.carefirstfht.com Where Care Always Come Finch Ave. Call: (416) 502-2029 www.carefirstfht.com • Richmond Hill Centre Call: (416) 502-2029 Carefirst Family Health Team ACCepts New pAtieNts Where Always New Come First Carefirst Family Health ACCepts NewHealth pAtieNts Carefirst Family Team ACCepts pAt Unit 207, 420Care Hwy 7 East Carefirst Family Team Health www.carefirstfht.com Richmond Site: Scarborough Site:Team Where Care Always ScarboroughHill Centre Where Care Always Come First Where Care Always ComeCome Firs www.carefirstfht.com Where Care Always Come •• • Scarborough Centre Scarborough Centre Richmond Hill, Ontario L4BFirst 3K2 Thursday

Hwy 7 East Carefirst FHT

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Hwy 7 East 05/16

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ACCepts New pAtieNts 300 Silver Star Blvd. Unit 27, Hwy 7 East • 300 Scarborough Centre 2/Fl., 300420 Silver Star Boulevard Silver Star Blvd. Scarborough, ON M1V 0G2 • Scarborough Centre 2 Scarborough, Ontario M1V 0G 300 Silver Star Blvd. Scarborough, ON M1V 0G2 Richmond Hill, ON L4B 3K2 300 Silver Blvd. (416) 502-2029 Scarborough, ON Star M1V 0G2 (416) 502-2029 Scarborough, ON M1V 0G2 905.695.1133

05/16

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Where Care Always Come First (905) Where Care Always Where Care695-0901 Always ComeCome First First • Scarborough Centre 2/Fl., 300 Silver Star Boulevard Scarborough, Ontario M1V 0G2

(416) 502-2029 (416) 502-2029

Steeles Ave.

www.Carefirstfht.com N

(416) 847-8941

Steeles Ave.

Midland Ave

N

Midland Ave

McNicoll Ave. Carefirst FHT Carefirst FHT Carefirst FHT FHTFinch Ave.

Silver Star Blvd.

Milliken Blvd.

Carefirst McNicoll Ave. McNicoll Ave.

Midland Midland Ave Ave

Silver Star Blvd.

Kennedy Road

McNicoll Ave.

Silver Star Blvd. Silver Star Blvd.

Steeles Ave.N Steeles Ave.

Milliken Blvd. Milliken Blvd.Blvd. Milliken

Guide for Patients and Families

9:00 am – 8:00 pm

16th Ave.

Leslie St.

416.502.2029

Valleymede Drive

Carefirst Family Health2/FTeam 300 Silver Star Blvd., Scarborough, ON M1V 0G2

Hwy 7 East

Bayview Ave.

Finch Ave.

Finch Ave.

Kennedy Road Kennedy Road Kennedy Road

36

Finch Ave.

N

Finch Ave.

FinchAve. Ave. Finch 05/16

05/16

Where Care A Where


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FREEDOM FROM ADDICTION!

Alcohol & Dr ug Addiction Treatment Center One of the leading treatment centers in Canada, Freedom From Addiction makes use of client centered care and intensive therapy to maintain high success rates. Freedom From Addiction has received a commendation from Accreditation Canada due to our distinction in providing medical detox and residential treatment in a caring and professional manner. By focusing on the root cause of your addiction, Freedom From Addiction’s team of specialists will help you achieve sobriety and live the life you were meant to live.

Yo u r ro a d to re c ov er y star ts with Fr eedom . P l e a s e g o t o o u r w e b s i t e www.freedomaddiction.ca for more information. Want to Q u it? Star t your So b e r J o u r n ey w ith U s To d ay.

F r e e d o m F r o m A d d i C T i o n | 33 V i c t o r i a S t r e e t | Au r o r a , O N Phone: 905-503-3733 | Toll Free: 1-888-241-3391 | www.freedomaddiction.ca

Guide for Patients and Families


Four Elms is more than just a place to live, it’s a place to enjoy life and call home! INDEPENDENT LIVING I PERSONALIZED CARE SERVICES Retirement living can be rich, inspiring and fulfilling! We know, because we see it in the spirited seniors who call Four Elms home. To learn more and book your personalized tour of Four Elms, call us today!

905-738-0905

1500 STEELES AVE. WEST, THORNHILL ON I verveseniorliving.com

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Life is better

• Specialized training for caregivers • Transportation to appointments and errands • Care for people of all ages • Live person on-call 24/7

when everyone feels connected, engaged, and appreciated.

Start home care today! hwcares.ca/richmond-hill 905.918.1662

Don’t just recover.

Thrive

Along with Assisted Living Services, V!VA Thornhill Woods can support anyone recovering from illness or surgery with specially designed all-inclusive respite packages.

Call Wendy at 905-417-8585 to learn more! 9700 Bathurst Street Vaughan, ON L6A 4V2 905-417-8585 | vivalife.ca

Improve circulation to your legs and feet, help maintain muscle strength, flexibility and promote healthy bones by exercising regularly.

Guide for Patients and Families


Notes:

Private, non-emergency ambulance service to: • Dialysis and radiation treatments • Doctor appointments in hospitals, clinics • Nursing homes, retirement homes • Family events, patient movement within house

Professional • Flexible • Punctual

905.761.0039 | 416-222-8470 www.medicvan.com

We are health care professionals delivering personalized treatment in the comfort of one’s home promoting dignity, health, and well-being.

Our services include:

3 Complete private home care and live-in

support including palliative care 3 Private care for clients needing stimulation related to failure to thrive (FTT) 3 Private care for clients living with physical/mental ailments 3 Short-term postoperative care for clients of all ages 3 Respite care for families 3 Personal care services 3 Housekeeping services

We believe life is a gift. Contact us for a free assessment.

1 800-208-8480 info@hospall.com www.hospall.com

mackenziehealth.ca

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ALWAYS WITH YOU

Spectrum Health Care offers a range of customized services to help you at every step of your recovery. Patient Transportation Wheelchair and stretcher transportation to and from the hospital Transportation to rehab, medical imaging and other care facilities Dialysis transfers

Home Health Care Personal support workers to help with recovery at home Post-surgery and wound care nursing services Escorts to medical appointments and errands In-home foot care

Senior Care Hospital bedside companion Friendly drop-in visits at home Live-in assistance and overnight services Driver assistance for appointments & errands House cleaning

1.844.339.8638 S P E C T R U M H E A LT H C A R E . C O M

Guide for Patients and Families


Your Health Care - Be Involved

mackenziehealth.ca

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Your Health Care Be Involved

Be involved in your health care. Speak up if you have questions or concerns about your care. Tell a member of your health care team about your past illnesses and your current health condition. Bring all of your medicines with you when you go to the hospital or to a medical appointment. Tell a member of your health care team if you have ever had an allergic or bad reaction to any medicine or food. Make sure you know what to do when you go home from the hospital or from your medical appointment.

Funding for this project was provided by the Ontario Ministry of Health and Long-Term Care

Guide for Patients and Families

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See this publication and more at:

http://patientdirectory.ca

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patientdirectory.ca

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The Seniors’ Advocate Guide

Important Information About Hospital Stays and Returning Home When a loved one is in the hospital, keeping track of everything is difficult but critically important. To best advocate for them and ensure a smooth transition back home, be prepared.

For the Short Term: 1.

In the Hospital: • Do you have a journal to document the key information you receive during the hospital stay? • Do you have the doctors’ names and phone numbers? • Did you bring all the medications your loved one is taking or have a detailed list? • Have you prepared a list of questions for nurses/doctors prior to daily meetings with them? • Have you generated a list of questions relevant to returning home?

2.

Is it your loved one’s wish to recuperate or age at home and is the home prepared? • Do you need: walker, wheelchair, cane, handles, monitors, medication managers etc….. • Should the bedroom be on the main floor? • Is the bathroom safe for any new mobility limitations? • Do you have neighbours who can be called to help in emergencies?

3.

Does your love one need a caregiver at home for daily visits or 24 hour or live-in care? • Will family members provide ongoing hands-on care at home if needed? • Is a professional caregiver or Personal Support Worker needed? • If needed, is there a bed and a bathroom for a live-in caregiver to use? • Have you contacted and signed up with a caregiving firm to ensure quick support when needed?

For the Long Term:

4. 5. 6. 7.

Is your wish to age at home as long as possible and have you prepared for that? Has a full Living Will been discussed or prepared? Have the Powers of Attorney (POAs) for Care and Property been determined? Are those documents in the right hands? Have your wishes been discussed with your family, doctor, lawyer and POAs? Has a Do Not Resuscitate Order (DNR) been discussed and prepared if desired? If a couple is aging at home together, have you considered what happens to one if the other is hospitalized? Consider what happens if the healthiest spouse falls ill. If you’re out of town, and a loved one needs help, is there a contingency care plan?

cut here

1. 2. 3.

If you have any questions about any of these concerns, please call us. David Bernstein President, Caregiver Services Ltd.

905 642 9494 www.caregiverservices.ca david@caregiverservices.ca

Caregiver Services Ltd.


Since 2002

Caregiver Services Ltd.

Let Our Family Help Care For Yours The Most Compatible Caregiver For Your Needs - Fully Screened, Insured and Bonded Alzheimer's / Dementia Care • Palliative Care • Personal Care Mobility Assistance • Home Care • Meal Preparation Medication Reminders • Companionship

Specializing in 12-24 hour and Live-in Care Call -

905-642-9494

www.caregiverservices.ca


Experience

Proudly serving York Region & the GTA since 2005

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DiffErEncE CPAP Therapy for Obstructive Sleep Apnea

Oxygen. Anytime. Anywhere.

New to treatment? We’ll help to explain your OSA diagnosis and the best treatment options for you. Our experienced Respiratory Therapists will help you find the best solution for restful nights and productive days.

Experience the freedom of lightweight Portable Oxygen systems. We have the latest easy-to-use products with the expertise to recommend a system that will give your mobility back.

You have the right to choose any Respiratory Homecare provider. InspiAIR is a registered Vendor of Record with the Assistive Devices Program from the Ministry of Health & Long-term Care.

Call us today and explore your options!

905-895-1188 | 1-866-626-8697 | www.inspiair.ca

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Mackenzie Health Guide for Patients and Families  

Mackenzie Health Guide for Patients and Families

Mackenzie Health Guide for Patients and Families  

Mackenzie Health Guide for Patients and Families

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