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Patient Guide

HĂ´tel-Dieu Grace Healthcare (HDGH) is a premium healthcare centre offering Rehabilitation Services; Specialized Mental Health & Addictions; Complex Medical and Palliative Care; and Children and Youth Mental Health Services. HDGH has a unique blended model of specialized inpatient beds; outpatient residential beds; as well as outpatient and community services.


Welcome to Hôtel-Dieu Grace Healthcare Hello! I would like to start off by welcoming you to our beautiful 33 acre campus. Hôtel-Dieu Grace Healthcare is a trusted leader, working to transform healthcare while cultivating a healthier community. We believe that the future of healthcare in Windsor-Essex requires bold leadership, innovative thinking, and a vision for the future that has restoring and promoting health as the focus. We have over 1,200 staff, physicians and volunteers who are all here to assist you on your healthcare journey. As you read through the patient guide, I hope you find the information helpful. This tool has been created to assist you with some of the questions you may have along your journey. This guide reflects our on-going commitment to provide you with the information you will need about our services, programs and care providers during your stay with us. It includes medical services as well as practical information about our support services and policies such as visiting hours, travel directions, parking facilities, internet access, television and telephone services. In an effort to continue to provide safe and quality care to all of our patients, the Executive Leadership Team has implemented Patient Walkabouts. Each week one member of executive team will be visiting with two patients to see how their healthcare journey has been to date; what went well, and where we could improve. Unfortunately we will not be able to visit with every patient, however if you would really like to meet with a member of our executive leadership team, please contact Nicole Williams at ext. 74120. If you have any concerns regarding your time here at Hôtel-Dieu Grace, please do not hesitate to connect with our patient advocate, Joanne Desjardins, at ext. 74404. Please feel free to also contact me at extension 73353. We encourage you to check out our website at www.hdgh.org where you can learn more about the healthcare services we provide. Thank you,

Janice Kaffer President and CEO

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Mutual Respect and Acceptance At Hôtel-Dieu Grace Healthcare we commit to treating patients and staff in a dignified manner that conveys respect for the abilities of each other and a willingness to work as a team of equally valued partners. We promote an atmosphere of collegiality, cooperation and professionalism.  We demonstrate empathy, compassion and respect in our interactions with others and are always polite and courteous.  We consistently adhere to all the rules and regulations of our healthcare system.  We wish to be held accountable for our commitment and we expect the same dedication from all members of our healthcare community. To this end, and in keeping with the principles of the Ontario Human Rights Code and the Occupational Health and Safety Act, behaviour that is in contravention of these Acts and/ or is deemed to be outside the accepted standards of conduct, will be dealt with in an expedient manner. Hôtel-Dieu Grace Healthcare further believes that all patients and staff deserve a place free of harassment and violence.  Physical or verbal abuse of patients, family members, visitors and staff is not tolerated.  We have a zero tolerance approach to violence and harassment.  Any person who verbally or physically attacks another person or destroys the property of our healthcare facility is liable and may be reported to the police.

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Table of Contents Mission, Vision, Values. ...............2 Welcome to HĂ´tel-Dieu Grace Healthcare. ......................................... 3 Mutual Respect and Acceptance.........................................4 Our Code Individual Bill of Rights..............................6 Individual Responsibilities......................... 6

Our Services Admissions.................................................7 Advance Care Planning .............................7 Balloons..................................................... 7 Bank Machine............................................ 7 Cafeteria Food Services.............................8 Cashier’s Office..........................................8 Cell Phones................................................8 Chapel........................................................8 Clinical Nutrition Inpatient Services...........8 Community Care Access Centre (Ccac).....9 Consent to Treatment................................9 Cultural/Language Interpreters.................9 Discharge Planning Information................9 Donations..................................................9 Electrical Appliances................................ 10 Environmental Services........................... 10 Ethics Consultation Services ................... 10 Facilities .................................................. 10 Fire Alarms and Exits............................... 10 Food & Nutrition Services....................... 11 Gift Shops................................................ 11 Healthcare Aids Available to Purchase....12 Internet Access........................................ 12 Lost and Found........................................ 12 Mail . ....................................................... 12 Parking..................................................... 14 Patient Accounts...................................... 14 Patient Advocate.....................................15 Patient/Family Kitchens...........................15 Pharmacy Services................................... 16 Physicians................................................ 16

Power of Attorney for Personal Care....... 16 Privacy..................................................... 16 Research.................................................. 17 Scents...................................................... 17 Security....................................................18 Smoke Free Campus................................ 18 Social Work..............................................18 Spiritual Care Services............................. 18 Telephones..............................................19 Televisions............................................... 19 Transportation......................................... 19 Transportation (Medical Non-Urgent).....19 Valuables.................................................19 Vending Machines................................... 19 Visiting Hours.......................................... 20 Volunteers...............................................20 Volunteer Opportunities.......................... 20 Wheelchair Accessibilty........................... 20

Patient/Family Education Infection Prevention and Control............ 21 Hand Hygiene..................................... 21 Antibiotic Resistant Organisms........... 24 Additional Precautions....................... 24 Laundry................................................... 27 Pressure Ulcer Risk Factors and Strategies for Prevention of Pressure Ulcers............ 27 Factors that Increase the Risk of Pressure Ulcers:.................................. 27 Strategies for Prevention of Pressure Ulcers........................................ 27 Repositioning in Wheelchair............... 27 Repositioning in Bed...........................28 Skin Care............................................ 28 Nutrition............................................. 28

Extension Directory.....................29 Community Supporters. ............ 31

We are constantly changing to meet your needs. The information presented here may be subject to change. Patient Guide

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Our Code INDIVIDUAL bill of RIGHTS • You have the right to be treated with consideration, courtesy and respect in a way that fully recognizes your dignity, individuality and cultural background. • You have the right to privacy in care for your personal needs. • You have the right to information concerning your medical condition, in terms you can understand. • You have the right to participate in decisions regarding your care. • You have the right to an explanation about your treatment and tests including benefits, risks and alternatives. • You have the right to give or refuse consent for treatment, including medication and to be informed of the consequences of giving or refusing consent for treatment. • You have the right to confidentiality of all information. • You have the right to know the identity and profession of those responsible for your care. • You have the right to express any concerns without fear of negative results. • Persons with special needs or handicaps have the right to reasonable accommodation in accordance with the law. • You have the right to be heard and receive a response should you want to express your opinion about the care you have received.

INDIVIDUAL RESPONSIBILITIES We believe that patients have the responsibility to: • Participate with all caregivers in their treatment and rehabilitation. • Provide accurate information regarding their care. • Accept the responsibility for the consequences of refusing treatment. • Be considerate to all those providing care and to other patients. • Observe healthcare rules and regulations. • Be responsible for all personal property. • Actively participate in discharge planning. • Accept the responsibility for all uninsured financial obligations. • Respect other patient’s confidentiality. • Voice any concerns first to the healthcare provider or the Patient Advocate if necessary.

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Our Services ADMISSIONS Please be prepared to show your Ontario Health Card each time you visit HôtelDieu Grace Healthcare. Patients are encouraged to bring their personal toiletries (i.e. toothbrush, comb, shampoo, shaving supplies, and sleepwear). Also, please bring medication bottles you are currently taking (indicates name, dosage, directions and name of your physician). All patients admitted to the Complex Continuing Care program will meet with the billing office upon admission to review billing policies.

• Insurance Coverage for Elective or Uninsured Procedures Patients who are non-residents and uninsured or are having a procedure not covered by OHIP must make arrangements for payment of their account prior to their procedure. Patients are expected to know the type of preferred accommodation that their supplemental insurance coverage allows. If you have any questions regarding coverage, please call extension 75118.

Allergies or Sensitivities

It is important for patients to indicate any allergies or sensitivities they may have (i.e. food, medication, tape, plastic, metals, etc.). Patients will be asked about allergies when being admitted on a floor, which will be recorded on your record as an alert to caregivers of your special needs.

• Room Accommodation At the time of your admission, the best available accommodation is assigned. If you have requested an upgraded room, we will make every effort to accommodate your request as soon as possible.

Advance care planning Advance Care Planning helps to relieve caregivers from difficult decision-making and reduce confusion surrounding what you would want. By planning ahead, individuals can express personal choices about how they wish to be treated in different healthcare situations. An Advance Directive (also known as a Living Will) is a document that details a person’s wishes. If you have prepared an Advance Directive or Living Will, please tell a member of the healthcare team when you are admitted. If you have not prepared an Advance Directive or Living Will and would like to do so, please seek legal representation to assist. For more information, please visit: http://www.seniors.gov.on.ca/en/advancedcare/

BALLOONS Since latex balloons cause severe allergies in some people, they are not allowed in HDGH. Mylar balloons are safe and can be sent.

BANK MACHINE There is a cash machine in the first floor lobby of the Tayfour Tower as well as the Dr. Y. Emara Centre for Healthy Aging and Mobility. A user fee is applicable.

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CAFETERIA FOOD SERVICES Enjoy our fresh soups, salads, sandwiches and daily specials in the Courtyard Café located on the first floor of the Tayfour Tower, and the In Honour Café located on the first floor of the Dr. Y. Emara Centre for Healthy Aging and Mobility.

Courtyard Café Hours of Operation:       Weekdays 6:30 a.m. to 3:00 p.m.              Closed Weekends & Holidays   

In Honour Café Hours of Operation:       Weekdays 8:00 a.m. to 2:00 p.m.              Closed Weekends & Holidays Please note that hours of operation are subject to change. Contact extension 75145 for more information. For your convenience vending machines offering a wide variety of fresh, frozen foods and snack items, with a selection of hot and cold beverages are available on the first floor of both the Emara and Tayfour buildings.

CASHIER’S OFFICE The Cashier’s Office is located on the first floor lobby of the Dr. Fouad Tayfour Regional Rehabilitation Centre (building closest to Prince Road). All patients admitted to the Complex Continuing Care program will meet with the billing office upon admission to review billing policies. The cashier will settle payment for charges not covered by OHIP including room differentials, phones etc. The office is open Monday to Friday, 8:30 a.m. to 4:30 p.m. The office accepts Cash, Cheque, Visa, MasterCard, Discover Card, Amex, or Debit. For further information, please call extension 76590.

CELL PHONES For privacy reasons cell phones are restricted in some patient areas. Look for Cell Phone Restricted signs.

CHAPEL Hôtel-Dieu Grace Healthcare recognizes the importance of religious, spiritual and emotional support for patients, families, visitors and staff. The chapel is presently in a temporary loacation on 1South in the patio lounge of the Dr. Y. Emara Centre for Healthy Aging and Mobility. The Chapel is open 24 hours a day for quiet reflection, prayer and Multi-faith rituals. For information on services provided, please call Spiritual Care Services at extension 75204.

clinical nutrition inpatient services The team of Registered Clinical Dietitians at HDGH is an essential part of the multidisciplinary team working to assess and address the nutritional needs of our patients with various health conditions. They develop and implement nutrition care plans to improve or maintain your nutritional status. Depending on your medical condition, inpatients may be visited by a Dietitian during their admission. If you are an inpatient and would like to see a dietitian, please speak to a member of your healthcare team and they will arrange a visit.

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COMMUNITY CARE ACCESS CENTRE (CCAC) The CCAC is our community support service partner. The CCAC Case Manager may see you to assess your needs in preparation for returning home and arrange for services such as nursing, therapy or personal support. The CCAC Case Manager can provide information about other community agencies and support services. For more information or to contact the CCAC Case Manager please speak with a member of the healthcare team for assistance or call 519-258-8211.

CONSENT TO TREATMENT A Doctor/Nurse Practitioner requires your consent to perform certain tests, procedures and treatments. Before providing your consent, ensure you understand the nature of the treatment, the benefits and risks of receiving that treatment, are there any material side effects or alternative courses of action.  What would be the likely consequences of not having the treatment? In order for your consent to be informed you must receive information regarding the elements listed above and have the opportunity to ask your Doctor/Nurse Practitioner for any additional information you may require to make your decision.  You have the right to refuse treatment.

CULTURAL/LANGUAGE INTERPRETERS It is important for you to understand your care and treatment. If you require an interpreter or have a hearing impediment, please speak with a member of the healthcare team for assistance. ‘InterpreTALK’ is also available for those who require direct translation. Patient and families may inquire with a member of the healthcare team.

DISCHARGE planning INFORMATION Discharge planning begins the first day of hospitalization. You will be asked to consider plans for your care in preparation for when your physician states you no longer require the care provided at HDGH. Your plans may involve arranging services at home, a temporary convalescent placement, a move to a rest/retirement home or a long-term care facility. The members of your interdisciplinary healthcare team, including a Social Worker and a Service Coordinator from the Community Care Access Centre, will support and assist you in developing the most appropriate plan, based on your individual goals, care and service requirements. It is important that you make arrangements in advance to have someone come for you at the time of discharge. If there is a delay, you may be asked to wait in a lounge or waiting area as we must prepare the room for a new patient.

Donations If you wish to make a donation in support of HDGH, donation cards are available at cashiers or by calling the Development office at extension 75234. Donations can be designated to a specific area and donors will receive a tax receipt for donations $20 or more. Alternatively, you can mail a cheque made payable to HDGH or Hôtel-Dieu Grace Healthcare to:

Hôtel-Dieu Grace Healthcare 1453 Prince Road Windsor, ON N9C 3Z4 Attn: CASHIERS

Please do not send cash in the mail.

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ELECTRICAL APPLIANCES Only battery operated appliances are permitted in patient care areas, in accordance with HDGH policy. Personal televisions are not permitted; television service in patient rooms is provided by the Hospitality Network at a reasonable cost. Patient lounges on the nursing units are equipped with televisions at no charge.

environmental SERVICES Environmental Services takes great pride in providing you with a clean and sanitary environment. Should you have any questions or concerns, please call Switchboard who can connect you to the appropriate Supervisor.

Ethics Consultation ServiceS HDGH has partnered with The Centre for Clinical Ethics, a joint venture between St. Joseph’s Health Centre, St. Michael’s Hospital and Providence Healthcare to provide Ethics Services at HDGH. Ethics Consultation Services assists patients, families, hospital staff, physicians, volunteers, and students on a wide range of ethical issues across the lifespan. Frequently encountered issues include value conflicts around decisions such as withholding or withdrawing treatment, consent and capacity, substitute decision-making, DNR orders, patient discharges, resource allocation, and organizational ethics. For additional information, please visit: http://www.ccethics.com/index.html The purpose of an ethics consult is to identify, understand and analyze ethical issues and to facilitate and support the decision-making process and the decision-makers. The goals are to enhance the ethical decision-making process, to mediate value conflicts, and ultimately to improve patient care. A request for an ethics consult may be initiated by anyone (including patients or family members) who has an ethical concern about a particular situation. Ethics consults can also remain confidential and private, unless disclosure is required by law. To arrange an ethics consult, contact extension 76906.

FACILITIES Please contact a member of your healthcare team if you have questions or concerns about buildings/grounds issues.

FIRE ALARMS AND EXITS Fire exits are clearly marked throughout the buildings. During a fire alarm, elevators are shut down. All fire doors automatically close until there is an ‘All Clear’ announcement on public speakers. During a fire alarm, everyone is asked to stay in your area. Do not move to another place unless a member of the Fire Department or HDGH staff directs you. Those entering HDGH at the time of an alarm will be asked to remain in the lobby until the ‘All Clear’ is given.

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fOOD & nUTRITION SERVICES During your stay at HDGH, your Doctor will prescribe a diet most suited to your nutritional needs. All meals are based on Canada’s Food Guide to Healthy Eating and your diet requirements.

We’d Like To Hear From You - How to Contact Us Should you have any concerns regarding your diet or meals, let your nurse know or call extension 76527. A member of our Food Service team will respond to your call as soon as possible.

Your Menu We offer our patients a twenty one day menu developed by a team of Registered Dietitians and Food Service Supervisors. The menus are planned to ensure that they meet the nutritional requirements for each diet. The development of the menu involves extensive taste testing with patients and staff to ensure all menu items meet our standards for quality and acceptability.

Making your Menu selections Patients in the Dr. Fouad Tayfour Regional Rehabilitation Centre rooms and for the Dr. Y. Emara Centre for Healthy Aging and Mobility Complex Continuing Care rooms will be visited between 8:00 and 11:00 daily by a Patient Food Services representative. Our staff will ask you questions regarding your food preferences and discuss your options for menu selections. You will have the option to have a Patient Food Service representative visit you daily between 8:00 and 11:00 to take your menu selections for Lunch and Dinner for that day and for Breakfast the next day. You may also request weekly menus that you can fill out with your family at your convenience. Patients in the Toldo Neurobehavioural Institute will receive a menu daily on their meal tray, one day prior to meal delivery. Menu guidelines and time of pickup will be posted in each dining room.

Meal Delivery Times Breakfast 7:30 a.m. to 8:30 a.m. Lunch 11:30 a.m. to 12:30 p.m. Supper 4:30 p.m. to 5:30 p.m. We hope you enjoy your meals!

GIFT SHOPs The Gift Shops are operated by the HDGH Volunteer Association. One is located on the first floor of the Dr. Fouad Tayfour Regional Rehabilitation Centre and the other on the first floor of the Dr. Y. Emara Centre for Healthy Aging and Mobility. They offer a full range of giftware, plush toys (TY), dolls, sundries, confectionery items, purses and more. All profits raised in the Gift Shops are donated to HDGH to purchase new equipment and improve services. Please call the Gift Shop located at the Tayfour Building at extension 76686 or the Gift Shop located at the Emara Building at extension 75448.

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HEALTHCARE AIDS Available to PURCHASE During your stay at HDGH, as a result of your injury/procedure/illness, you may require equipment or supplies, which are not covered by OHIP. In order to serve you better, HDGH has stocked a number of items available to purchase.

Examples of items available to purchase are: • Crutches, canes • Slings, splints, casts (fiberglass) • Rol-fex • Gliderboards (plaster casts are covered by OHIP)

• Soft collars • Theraband

A member of the healthcare team will inform you of any other items.

Should you wish to purchase equipment, please take note of the following steps: 1. You will receive an Equipment Requisition form indicating the equipment and the price of the item(s) you require. 2. Arrange for payment with the Cashier’s Office. 3. The Cashier will give you a receipt, which you will take back to the area where you made your purchase and you will receive the item(s) you require upon verification of your receipt. Should you require a wheelchair or walking aid upon discharge, some options available include the Canadian Red Cross at 519-944-8144 extension 226, March of Dimes at 519-972-9082, Veterans Affairs at 866-522-2122 or the M.S. Society of Canada at 519-977-0401. For longer term rental or purchase, please check the yellow page listings under Hospital Equipment and Supplies.

INTERNET ACCESS Complimentary Wi-Fi services are available. You will require a username and password to log in. The username and password will be displayed on your login screen.

LOST AND FOUND Lost and Found is maintained by Security and items are stored at the main Security Desk adjacent to switchboard. Inquiries can be made thru Security at extension 72030.

MAIL Please ask your family and friends to send mail clearly marked to:

Your Name, Patient Room Number Hôtel-Dieu Grace Healthcare 1453 Prince Road Windsor, Ontario N9C 3Z4

Advise friends and family to write a return address on the envelope. Mail is delivered once a day. There is a Canada Post mailbox in the first floor lobby just off the elevators. Stamps are available in the HDGH Volunteer Association Gift Shop.

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PARKING All visitors parking, including all accessible parking spaces, at HDGH is ‘pay and display’. Make payment at any machine located in the lot, take the receipt and place it on the vehicle dash so as to be easily seen by enforcement officers. These machines accept coins or credit cards (Visa or MasterCard only). Parking tokens and monthly passes are also available for purchase at the Cashier’s Office. Please note that parking at the Regional Childrens’ Centre and Glengarda properties is restricted to clients of those agencies; unauthorized use by others will result in ticketing and/or towing. Patients and visitors are reminded to lock your vehicles. HDGH cannot assume responsibility for loss through theft, fire or collision. Discounted parking is available for long-term visitors through the Cashier’s Office. The City of Windsor provides parking enforcement services on HDGH property 24 hours per day, 7 days per week. Provincial offence notices (parking tickets) will be issued to vehicles not properly displaying paid parking receipts, parked improperly or parked in handicapped spaces without the appropriate permit. HDGH also enforces by towing, under City of Windsor by-laws.

PATIENT ACCOUNTS People living in Ontario with valid health cards are covered by the Ontario Health Insurance Plan (OHIP) and are entitled to standard ward accommodation placement in a room designed to accommodate three to four patients. TV and telephone services will be provided at an additional charge. You may upgrade your room, if available, to: • Semi-Private: a room designed to accommodate a maximum of two patients or • Private: a room designed to accommodate one patient. For current daily rates, please dial ‘0’ for the operator and ask for the Business Office. You need to check your insurance coverage before coming to HDGH. OHIP does not cover extra costs such as an upgraded room, telephone or television. Your insurance company may cover all or part of the costs of an upgraded room, but does not cover the cost of TV services. You will be responsible for payment of any amounts not covered by your insurance provider. If you have requested an upgraded room, we will make every effort to accommodate your request as soon as possible. There may be times when your choice of room is not available. If you decide to change your room while you are in hospital, please call extension 0 to be directed to the Business Office. The business office is located on the first floor of the tower building next to the Cashiers Office.

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PATIENT advocate There may be times when you or your family members need help finding information or voicing a concern. The Patient Advocate is available to all patients, families and community members who have questions, compliments and concerns.

To contact the Patient Advocate please call extension 74404 or write to:

Patient Advocate Hôtel-Dieu Grace Healthcare 1453 Prince Road Windsor, Ontario N9C 3Z4

Patient/Family kitchens Small kitchens, equipped with a fridge and microwave, are available on each unit on a 24 hour basis for patients and their families. All items kept in the fridge must be labeled with the patient’s name, room number, and date, since items are routinely disposed of after three days. To avoid infection control issues we ask that you do not remove food off your tray for storage in the patient fridge for use later. Contact Food & Nutrition Services at extension 76527 to make necessary changes to your meal tray.

Bringing food from home We understand we’re not always able to provide you with your personal choices of food and your family may want to bring you familiar foods to comfort you during your stay. In order to keep you and our other patients safe we ask that you adhere to the following guidelines: • Talk to your Nurse or Dietitian about what food you are allowed to have while in hospital. • Label your food with name, room number and date is was placed in fridge. Any food item that is not labeled will be removed and discarded immediately. • Wrap and cover all food items. Open containers and unwrapped items will be discarded immediately. • All food items that are stored in the fridge will be discarded after three days. • Any commercially prepared food items (ex. yogurt, ice cream, etc.) stored in fridge or freezer will be discarded after expiration or best before date. • All dishes must be taken home at the end of the day. Refrigerators and cupboards are cleared out regularly. HDGH will not be responsible for any food containers left behind or any issues that have to do with food brought from home.

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PHARMACY SERVICES For your medication needs during your stay at HDGH, Pharmacy Services provides the most appropriate drugs including intravenous medication, chemotherapy, clinical trial drugs, and others as required to best treat your medical condition. Our Pharmacy Technicians are expertly trained to prepare your medications in consultation with your pharmacist. Your Pharmacist will review and assure that all medications you are taking while in HDGH are appropriate for you. Together with your nurse and physician, your pharmacist will check and resolve any drug related problems and any medication related concerns. When coming to HDGH, please bring your medication and a current list of your medications from your pharmacy. This will ensure that the staff know exactly what medications you have been taking prior to admission. If you have any questions about your medications, you can contact us at extension 76802.

Physicians You may have one or more physicians while you are here to oversee all aspects of your medical treatment. Each patient is assigned a Most Responsible Physician (MRP). If you are unsure who your MRP is, please ask your nurse.

Power of attorney for personal care A Power of Attorney for Personal Care (POAPC) is a legal document in which one person gives another person the authority to make personal care decisions on their behalf if they become mentally incapable. Personal care decisions include those that involve healthcare, nutrition, shelter, clothing, hygiene, and safety. An advance directive may be part of the POAPC. A Continuing Power of Attorney for Property document is for financial decisions, which is a distinct document from the POAPC. For more information, please visit: http://www.attorneygeneral.jus.gov.on.ca/english/family/pgt/poa.pdf

Privacy Collection of Personal Health Information We collect personal health information about you directly from you or from the person acting on your behalf. The personal health information that we collect may include, for example, your name, date of birth, address, health history, records of your visits to Hôtel-Dieu Grace Healthcare and the care that you received during those visits. Occasionally, we collect personal health information about you from other sources if we have obtained your consent to do so or if the law permits.

Uses and Disclosures of Personal Health Information We use and disclose your personal health information to: • Treat and care for you within circle of care. • Share among your doctors, nurses, community care providers and all other team members who provide care and assistance to you, both within and outside our facility. • Processing, monitoring, verifying or reimbursing claims for payment under any Act. • Plan, administer and manage our internal operations, conduct risk management activities. • Conduct quality improvement activities (such as sending patients satisfaction surveys).

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• Teach, conduct approved research, compile statistics. • Fundraise to improve our healthcare services and programs, comply with legal and regulatory requirements, and fulfill other purposes permitted or required by law.

Your Choices You may access and correct your personal health records, or withdraw your consent for some of the above uses and disclosures by contacting us (subject to legal exceptions).

Important Information • We take steps to protect your personal health information from theft, loss and unauthorized access, copying, modification, use, disclosure and disposal. • We conduct audits and complete investigations to monitor and manage our privacy compliance. • We take steps to ensure that everyone who performs services for us protect your privacy and only use your personal health information for the purposes for which you have consented to.

Our privacy contact person is Shannon Tompkins, Chief Privacy Officer For more information about our privacy protection practices, or to raise a concern you have with our practices, contact us at: 1453 Prince Rd, Windsor ON, N9C 3Z4 stompkins@hdgh.org www.hdgh.org extension 73800 You have the right to complain to the Information and Privacy Commissioner / Ontario if you think we have violated your rights. The Commissioner can be reached at: www.ipc.on.ca

RESEARCH Hôtel-Dieu Grace Healthcare is an active participant in research. Our staff, physicians and affiliates are constantly engaging in new research activities across the organization. As you are receiving services at HDGH you may be approached to participate in an ongoing research study. It is important to remember that all participation in research is entirely voluntary, confidential and choosing not to participate will never impact your standard of care. There can be tremendous benefits to participating for you and/or future patients, as we continue to learn and expand the available literature. If you have any questions or concerns related to research studies at HDGH please contact the Research Office at extension 76908 or at researchoffice@hdgh.org.

Scents Scented products can cause allergic reactions and respiratory distress for other patients, visitors and staff. We ask that you please do not use any scented products, such as perfume, cologne, aftershave, scented body sprays, lotions, or powders, hair sprays, gels, mousse, hair conditioners or shampoos, or deodorants/antiperspirants during your visit or stay.

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Security Security Officers are on site 24 hours a day, 7 days a week. Security can be reached at extension 72030 or by visiting the Switchboard in the main lobby of the Ken Lewenza Sr. Lobby of the Dr. Fouad Tayfour Regional Rehabilitation Centre. Security performs routine patrols of the entire property and is equipped with two-way radios and a golf cart to expedite emergency response. Public entrances are secured outside of normal visiting hours. After hours entry to the Dr. Fouad Tayfour Regional Rehabilitation Centre and Dr. Y. Emara Centre for Healthy Aging and Mobility buildings is restricted to the main entrances at either building; access requires authorization from Security via intercom.

SMOKe free campus As a leader in health care, we are committed to the Smoke-Free Ontario legislation and to our vision to “Cultivate a heathier Community”. As a result, Hôtel-Dieu Grace Healthcare has adopted a “Breathe Easier” policy which is a smoke-free and tobacco-free campus for all patients, families, community members, staff, physicians, volunteers and students. The use of tobacco or nicotine products such as cigarettes, cigars, cigarillos, pipes, chewing tobacco as well as any device used to smoke or vaporize tobacco or nontobacco product including cannabis is prohibited on any HDGH property. This includes all buildings, grounds, in any previously designated areas, parking lots, sidewalks, and walkways or in vehicles parked or moving on HDGH property. There are smoking cessation aids available for all in-patients in the form of Nicotine Replacement Therapy (patch and gum), Buproprion (Zyban)and Champix. Please ask your nurse or physician if interested.

SOCIAL WORK Social Work staff can assist you in identifying future goals, addressing concerns identified during your stay, assessing your future care needs and helping to determine how these needs may be met, either during your time at HDGH or within the community upon discharge. The Social Work staff work in collaboration with all members of HDGH’s healthcare team. A Social Worker can assist you with referrals to community agencies for further assistance and/or for follow-up when discharged. In some programs, a Social Worker is assigned to you as part of your interdisciplinary healthcare team. If that is not the case, you can request Social Work services by asking a member of your healthcare team.

SPIRITUAL CARE SERVICES Spiritual Care Services are provided in many different ways at Hôtel-Dieu Grace Healthcare. Chaplains are available to offer respect, dignity and compassion to patients and families in both inpatient and outpatient programs. Chaplains also provide religious celebrations upon request through prayer and rituals appropriate to the patient’s faith orientation. They can also facilitate a connection to faith groups within the community for anyone requiring conversation with a Spiritual Advisor of their own faith. To contact a Chaplain inform a member of the healthcare team. The Spiritual Care Office is located in Room 1067 in the Dr. Y. Emara Centre for Healthy Aging and Mobility. For information on services provided, please call Spiritual Care Services at extension 75204.

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TELEPHONES For local calls, please dial 8 or 9 + local phone number as noted on the phone. For longdistance calls, dial ‘0’ for operator assistance to arrange for third person billing, calling card or collect calls. For individuals who require assistance with dialing, please dial ‘0’ and an operator will assist you. Hôtel-Dieu Grace Healthcare’s telephone number is 519-257-5111 for dialing in. Follow with the extension if known. For operator assistance, please dial ‘0’.

TELEVISIONS Bedside television rental service is available 24 hours a day on demand for your convenience. To order service, dial extension 72020 from your patient bedside phone and follow the easy instructions to activate services. Payment can be made by cash, cheque, Visa or MasterCard. Rental information can also be found by selecting Channel 75 on the bedside TV.

TRANSPORTATION Hôtel-Dieu Grace Healthcare is on a major Transit Windsor bus route with a Bus Stop located on Prince Road. For schedule and rate inquiries, please call Transit Windsor at 519-944-4111. There is a ‘courtesy telephone’ located at the Dr. Fouad Tayfour Regional Rehabilitation Centre at Switchboard and at the Dr. Y. Emara Centre for Healthy Aging and Mobility Security station. A Bell pay phone is also located in the Toldo Neurobehavioural Institute at the Security Desk.

TRANSPORTATION (MEDICAL NON-URGENT) HDGH will be happy to provide you with names and numbers of local non-urgent transportation companies who can transport you home upon discharge or during hospital passes. Stretcher vehicles are available as well as wheelchair accessible vans equipped with oxygen, if required. These companies are courteous, friendly and professional at all times. For more information and to enquire about fees for this service, please contact a member of your healthcare team.

VALUABLES Please be advised that HDGH cannot be responsible for loss or damage of personal belongings. It is recommended that you leave money, jewelry and other valuables at home. The Cashier’s office may be contacted for safekeeping of valuables while in HDGH. Please call extension 76590.

VENDING MACHINES For your convenience vending machines offering a variety of fresh, frozen foods and snack items, with a selection of hot and cold beverages are available.

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VISITING HOURS The preferred visiting hours are Monday to Friday 5:00 p.m. to 8:00 p.m.; Saturday, Sunday and Statutory Holidays 1:00 p.m. to 6:00 p.m. After hours, visitors must ring the buzzer and inform security as to which floor they would like to visit. Security will need to obtain approval from the floor before access is granted. Security has the right to refuse entry. For the Toldo Neurobehavioural Institute, visiting hours are Monday to Friday 6:30 p.m. to 8:00 p.m.; Saturday, Sunday and Statutory Holidays 2:00 p.m. to 3:00 p.m. and 6:30 p.m. to 8:00 p.m. If your visitor is experiencing fever, cough, runny nose, sore throat, skin rash, vomiting or diarrhea, they should not continue with plans to visit and should seek medical attention.

Volunteers Our volunteers can be found throughout the hospital delivering compassionate care to our patients and their families, and many are actively involved as Volunteer Association members working to help fulfill our vision, mission and values.

Volunteer Opportunities Every day, our volunteers enrich the lives of hundreds of patients and their families by giving generously of their time, and contributing to the well-being of our healthcare community, the vitality of our services, and the quality of patients’ experiences here. If you are interested in finding out more about becoming a volunteer, please call 519-257-5111 extension 73345 or email volunteerservices@hdgh.org.

WHEELCHAIR ACCESSIBILITY While the hospital has a number of wheelchairs to loan, our inventory changes with the needs of our patients. We may not be able to accommodate everyone’s specific needs to optimize function and comfort.   It is highly recommended that a patient secure their own wheelchair if they require one for long distances, if their stay exceeds one month or if they need one for more than 6 months.  The Occupational Therapist will help to work towards getting the wheelchair in a timely fashion.

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Patient/Family Education Hôtel-Dieu Grace Healthcare’s vision “as a trusted leader transforming healthcare and cultivating a healthier community” conveys a strong commitment to providing safe, high quality patient-centered care and services. HDGH is devoted to improving the quality of life of patients across the continuum of institutional and community settings. Our goal is to establish an engaged and accountable culture focused on quality and safety to provide exceptional patient and family centered care.

INFECTION PREVENTION AND CONTROL Hand Hygiene

What is hand hygiene? Hand hygiene refers to the action of hand cleaning. This includes the use of alcoholbased hand rub (ABHR) or hand washing with soap and water. Hand hygiene is the most important step to prevent the spread of germs and organisms in a healthcare setting.

Did you know? • Patients and families have the right to remind their healthcare providers to wash their hands. • Most germs are spread through direct hand contact. • Healthcare workers, patients and visitors spread 80% of common infections. • Using gloves does not replace the need for hand hygiene. It is okay to remind your healthcare providers to perform hand hygiene!

Why perform hand hygiene? Hand hygiene removes germs (including bacteria and viruses) from our hands. Hand hygiene is the most successful strategy used to prevent the spread of germs. Germs can make patients sick, and increase their length of stay in the hospital.

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When should hand hygiene be performed? There are four Moments for Hand Hygiene that are very important: 1) Before patient/patient environment contact (e.g., before visiting a patient room)

2) Before aseptic procedure (e.g. before changing a dressing, feeding, or giving medication)

3) After body fluid (urine, feces, or blood) exposure risk (e.g., after using the bathroom)

4) After patient/patient environment contact (e.g., when exiting a patient room)

Note: Hand hygiene must also be performed when entering and leaving our facility.

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What is Alcohol-Based Hand Rub (ABHR)? • When hands are not visibly dirty, ABHR is: o The preferred method of hand hygiene. o More effective and quicker than hand washing. • The physical rubbing action of ABHR is important to kill germs.

How do I properly apply ABHR to my hands? • Apply 1-2 full pumps of product onto one palm. • Spread the product over all surfaces of hands, including fingertips, between fingers, back of hands, and base of thumbs. • Rub hands until the product is dry. • This will take a minimum of 15 seconds if the right amount of product is used.

What do I need to know about hand washing with soap and water? • Preferred method when hands are visibly dirty. • The physical action of washing, rinsing, and drying your hands removes most germs. • When patients have certain germs or organisms, such as C. difficile, hands must be washed when leaving the room. • If this sign is outside of a patient room then hand hygiene with soap and water must be performed when leaving the patient room.

How do I properly hand wash with soap and water? • Wet hands with warm water. • Apply liquid or foam soap (No bar soap is to be used for hand hygiene in a healthcare setting). • Lather all surfaces of hands using a rubbing motion for a minimum of 15 seconds. Pay attention to finger tips, between fingers, back of hands and base of thumbs. • Rinse with water, and dry hands with a paper towel. • Turn off taps with paper towel to avoid getting hands dirty again.

Additional Resources for Hand Hygiene: • • • • • •

http://www.publichealthontario.ca/ http://www.wechu.org/ http://www.justcleanyourhands.ca/ http://www.cdc.gov/ http://www.publichealthontario.ca/en/eRepository/how-to-handrub.pdf http://www.publichealthontario.ca/en/eRepository/how-to-handwash.pdf

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Antibiotic Resistant Organisms What is antibiotic resistance? Antibiotic resistance happens when bacteria that cause illness become resistant to the antibiotic drugs used to treat them. The threat of antibiotic resistance is that infections (such as pneumonia, strep throat or infections associated with minor injuries) could become untreatable.

How does antibiotic resistance happen? Antibiotic resistance happens naturally. To a certain degree, any antibiotic use can lead to antibiotic resistance. When bacteria are exposed to antibiotics, some bacteria with the ability to resist antibiotics survive. If antibiotics are not used properly the resistant bacteria can survive and continue to spread. This makes the prevention of illness even more important. Leading causes of increased antibiotic resistance are the overuse or inappropriate use of antibiotics in preventing or treating infections in people and animals. Examples of antibiotic misuse include: • giving antibiotics to people and animals when they are not needed. • taking antibiotics in ways other than how it was prescribed. • self-medicating or antibiotic sharing. • taking antibiotics for an infection that is not caused by a bacteria.

What are common antibiotic resistant organisms (AROs)? Methicillin-resistant Staphylococcus aureus (MRSA) and Vancomycin-resistant Enterococcus (VRE) are examples of AROs commonly seen in a healthcare setting.

Additional Resources for AROs: • http://www.cdc.gov/ • http://healthycanadians.gc.ca/drugs-products-medicaments-produits/antibioticresistance-antibiotique/about-apropos-eng.php#a2 If you have MRSA or VRE and would like additional information about these AROs, please ask your healthcare provider. The additional resources available provide information about what to expect when returning home with MRSA or VRE.

Additional Precautions Why are additional precautions needed? Additional Precautions are precautions (e.g., Contact Precautions, Droplet Precautions and Airborne Precautions) that are needed to reduce the risk of spreading germs or organisms in a healthcare setting. Additional precautions are based on the way a germ or organism is transmitted (e.g., contact, droplet, airborne) and includes: • The use of barriers. • Personal protective equipment (PPE). • Control of the environment. For example, to limit the spread of germs and organisms, a patient may be moved to a different room or into a room with another patient who has the same germ. When additional precautions are put in place every time someone interacts with a patient and their environment, it helps to stop the spread of germs. Patients requiring

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additional precautions usually have an organism (e.g., MRSA or VRE) or germ that is not harming them but could be a threat and spread to other patients.

How will people entering my room know that additional precautions need to be followed? There will be two signs present outside the patient’s door to remind others about any special precautions that need to be taken before entering the room. 1) A stop sign that says “Please see the nurse before entering the room” o This is so those entering the room can get proper instruction on how to be safe while in the patient room and prevent the spread of organisms or germs. 2) A sign that indicates the type of precautions needed to be taken while in the room. o It is important that everyone follows the instructions listed on the signs. There is no need to memorize the signage because the sign tells everyone entering the room what needs to be done to keep everyone safe. Signs are used for all new patients until admission swabs are negative.

What are Contact Precautions? The signage most commonly seen at our facility is the Contact Precautions sign. It is used when a patient has a germ that is spread through contact (e.g., MRSA or VRE). Contact Precautions requires anyone entering the room to: • Perform hand hygiene (Hand hygiene must also be performed when exiting the room and during any of the 4 Moments for Hand Hygiene). • Wear personal protective equipment while they are in the room (Gloves and gown are required to be worn if a visitor is providing direct care such as bathing, washing, changing clothes/diapers, toileting, wound care, etc.). Here are pictures of signs you may see outside of patient rooms at Hôtel-Dieu Grace Healthcare:

STOP Visitors: Talk to a staff person before going into this room.

CONTACT PRECAUTIONS Clean hands

Gloves and gown required upon room entry Only transport patient if necessary, contain drainage

STOP PLEASE SEE THE NURSE BEFORE ENTERING THE ROOM

Use dedicated equipment or disinfect HGH-S-0006

Patient Guide

(REV 11-2011)

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What is personal protective equipment? Personal protective equipment (PPE) is clothing or equipment worn for protection against hazards. At our facility, PPE includes gloves, gown, mask and eye protection. It is used to prevent contact with blood, body fluids, secretions, excretions, non-intact skin or mucous membranes. PPE helps to stop the spread of germs and organisms between: • Staff and patients. • Patients. • Patients and visitors.

When should someone wear personal protective equipment (PPE)? The signage outside of the patient’s room will let anyone entering the room know what personal protective equipment (PPE) to wear when entering the room. Following the instructions on the signs helps to keep the patient and the person entering the room safe. • PPE is easily accessible and located outside of the patient rooms. • Hand hygiene must always be done before putting on PPE. • When entering the room: PPE should be put on before going into the patient room. • Once you have entered a patient room with PPE on, please do not wear that PPE outside of the patient room. • When exiting the room: PPE must be removed right away. Gloves: are used to prevent the spread of germs and organisms on hands. Hand hygiene must be done before and after glove use. After use, gloves are to be disposed of in the garbage. Gown: is used prevent the spread of germs and organisms on clothing and any exposed skin (e.g., arms). After use, a gown is to be placed into the laundry hamper. Mask: is used to protect the nose and mouth from germs and organisms. In some cases, you may see a mask that has eye protection attached. After use, a mask is to be disposed of in the garbage. Eye Protection: is used to protect eyes from germs and organisms. If you wear prescription eye glasses you will still need to wear eye protection over your glasses. Some eye protection is reusable so please ask a healthcare professional before disposing eye protection in the garbage. Reusable eye protection will need special cleaning after use.

How do I properly put on and take off personal protective equipment? Properly putting on and taking off PPE is important to prevent spreading germs and organisms. Ask a healthcare provider for help if you are unsure or have never used PPE.

Reference:

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http://www.publichealthontario.ca/en/eRepository/Lanyard_Removing_Putting_On_ PPE_2013.pdf

www.hdgh.org


Laundry For the safety of our patients, all soiled laundry must be taken home to be washed. If you have any additional questions, please speak with a member of the healthcare team for more information.

PRESSURE ULCER RISK FACTORS AND STRATEGIES FOR PREVENTION OF PRESSURE ULCERS Pressure Ulcers — also called pressure sores or bed sores — are injuries to skin and underlying tissue resulting from pressure on the skin. Pressure ulcers most often develop on skin that covers bony areas of the body, such as the heels, ankles, hips and tailbone.

FACTORS THAT INCREASE THE RISK OF PRESSURE ULCERS: • Immobility. People most at risk of pressure ulcers are those with a medical condition that requires them to use a wheelchair or to stay in bed for a long time. • Age. The skin of older adults is generally more fragile, thinner, less elastic and drier than the skin of younger adults. • Lack of sensory perception. An inability to feel pain or discomfort can result in not being aware of pressure ulcers or the need to change position. • Weight loss. Weight loss can result in less cushioning between bones and the surface of a bed or a wheelchair. • Poor nutrition and hydration. People need enough fluids, calories, protein, vitamins and minerals in their daily diet to maintain healthy skin and prevent the breakdown of skin. • Excess moisture. Skin that is moist from sweat or lack of bladder control is more likely to be injured and increases the chance that a pressure ulcer will develop. • Smoking. Smokers can tend to develop more severe wounds, and their wounds heal more slowly.

STRATEGIES FOR PREVENTION OF PRESSURE ULCERS REPOSITIONING IN WHEELCHAIR • Shift your weight frequently. If you use a wheelchair, try shifting your weight about every 15 minutes. • Lift yourself, if possible. If you have enough upper body strength, do wheelchair pushups — raising your body off the seat by pushing on the arms of the chair. Ask your Physiotherapist to help you learn how to do this. • Specialty wheelchair. Some wheelchairs allow you to tilt them, which can relieve pressure on the tailbone. An Occupational Therapist may recommend a specialty wheelchair. • Specialty cushion that relieves pressure. Specialty cushions may be used to relieve pressure and help ensure your body is well-positioned in the chair. An Occupational Therapist may recommend a specialty cushion.

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REPOSITIONING IN BED • Reposition yourself. Change your body position every two hours and as needed. If you need help to do this, ask your Nurse for assistance. • Adjust the elevation of your bed. Keep the head of your bed at 30 degrees or less unless a higher angle is required for eating/tube feed or your medical condition requires that your head be higher. • Use pillows to protect bony areas. You can use pillows to relieve pressure between the knees and ankles. You can ‘’float’’ your heels with a pillow below the calves/ lower legs. Your Nurse can also help with this. • Specialty mattress. Your Nurse may recommend a specialty mattress for your bed. Even with a specialty mattress you will still require repositioning every two hours.

SKIN CARE Protecting and monitoring the condition of your skin is important for preventing pressure ulcers and identifying ulcers early so that they can be treated before they worsen. • Clean the affected skin. Wash your skin gently with a pH balanced cleanser/mild soap and warm water. Rinse with water and gently dry skin. • Protect the skin. Apply moisturizing lotion to dry skin every day. • Skin Inspection. Inspect the skin daily for early signs of pressure ulcers which can include any of the following changes: redness, change of colour, pain, soft mushy skin, and warm or cool skin. • Manage incontinence to keep the skin dry. Your care may include frequent scheduled help with urinating, frequent undergarment changes, and protective lotions on healthy skin.

NUTRITION The Dietitian may recommend changes to your diet to help improve the health of your skin. • Choose a healthy diet. You may need to adjust the amount of calories, protein, vitamins and minerals in your diet. Your healthcare team can advise you on changes in your diet. • Drink enough to keep the skin hydrated. Good hydration is important for maintaining healthy skin. Your healthcare team can advise you on how much to drink for proper hydration.

Reference Registered Nurses Association of Ontario (RNAO) 2011, Risk Assessment and Prevention of Pressure Ulcers Best Practice Guideline. Toronto.

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Extension Directory A

• Acquired Brain Injury Program.................................................................... 519-257-5458 • ACT 1 Windsor............................................................................................519-254-3486 • ACT 2 Windsor............................................................................................ 519-254-7566 • ACT Chatham-Kent......................................................................................519-355-0667 • Addictions Assessment Referral Service.......................................................... ext. 75220

B

• Billing Office...................................................................................................................... ext. 76589

C

• Cardiac Wellness Centre.................................................................................. ext. 72525 • Cashier ................................................................................................. ext. 76590/75251 • Chapel.............................................................................................................. ext. 75204 • Clinical Ethicist................................................................................................. ext. 76906 • Communications.............................................................................................. ext. 73345 • Community Care Access Centre (CCAC)........................................................... ext. 72221 • Community Mental Health Clinic..................................................................... ext. 75125 • Community Psychogeriatric Outreach Service................................................. ext. 75105 • Complex Continuing Care: Dr. Y. Emara Centre for Healthy Aging and Mobility 2 South, A Side............................................................................................ ext. 75134 2 South, B Side............................................................................................ ext. 75194 3 North, A Side.............................................................................................ext. 76161 3 North, B Side............................................................................................ ext. 76158 3 South, A Side............................................................................................ ext. 77321 3 South, B Side Palliative............................................................................. ext. 77322 • Concurrent Disorder Program.......................................................................... ext. 75125

D

• Diagnostic Imaging........................................................................................... ext. 75127 • Dr. Y. Emara Centre for Healthy Aging and Mobility........... see Complex Continuing Care • Dual Diagnosis Outreach Program................................................................... ext. 76805

E

• Environmental Services.................................................................................... ext. 72311

F

• Food & Nutrition Services................................................................................ ext. 76525 • Fundraising....................................................................................................... ext. 73345

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G

• Geriatric Assessment Program.....................................................................519-257-5112 • Geriatric Mental Health Outreach Team.......................................................... ext. 75105 • Gift Shop.............................................................................. Casgrain Building ext. 76508 Dr. Y. Emara Centre for Healthy and Mobility.................................................. ext. 75448

H

• Hairdresser (Complex Continuing Care)........................................................... ext. 72210

L

• Lost and Found............................................................................................ (See Security)

M

• Mood & Anxiety Treatment Program............................................................... ext. 75125

O

• Occupational Therapy Services........................................................................ ext. 75200

P

• Parking............................................................................................................. ext. 72030 • Patient Advocate.............................................................................................. ext. 74404 • Pharmacy Services................................................................................ ext. 76807/76802 • Physiotherapy Services.................................................................................... ext. 75207 • Problem Gambling Services........................................................................ 519-254-2112

R

• Recreational Therapy Services -Rehabilitation................................................... ext. 7520 Complex Continuing Care (2nd Floor)......................................................... ext. 72301 Complex Continuing Care (3rd Floor)...........................................................ext. 76131 • Regional Children’s Centre ......................................................................... 519-257-5215 • Rehabilitation Unit (3N Tayfour Tower)............................................................ ext. 77300 • Rehabilitation Unit (4N Tayfour Tower)............................................................ ext. 77400 • Remedial Measures (Back on Track) Program.................................................. ext. 76940 • Residential Rehabilitation & Treatment Program............................................. ext. 76509 • Respiratory Therapist Services......................................................................... ext. 76701

S

• Security............................................................................................................ ext. 72030 • Speech Therapy & Language Services .................................................. ext. 75200/75207 • Spiritual Care Services...................................................................................... ext. 75204

T

• Toldo Neurobehavioural Institute.........................................................ext. 77801/77901

V

• Volunteer Services........................................................................................... ext. 73345

W

• Withdrawal Management Services (Detox)................................................. 519-257-5225

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Community Supporters Hôtel-Dieu Grace Healthcare would like to thank the many local businesses/sponsors who made this Patient Guide possible for our patients. Please take a moment to review the following advertisements. You will find an excellent variety of services which may be helpful to you during or following your hospital stay.

clinic services

Windsor-Essex County Health Unit....... 36

Community Centre

Salvation Army...................................... 34

Mental Health Services

Canadian Mental Health Association.... 33 Mental Health Connections................... 33

Orthotic Devices

Community Services

Clinical Orthotic Consultants of Windsor, Inc........................................... 33

Epilepsy Support

Truppe Prosthetics & Orthotics............. 31

Home for Special Needs

Loewen Prosthetic Services Ltd............. 34 Truppe Prosthetics & Orthotics............. 31

Salvation Army...................................... 34 Windsor-Essex County Health Unit....... 36 Epilepsy Support Centre........................ 33 Bruce Villa............................................. 37

Home Health Care Services

Bayshore Health Care............................ 37 Comfort Keepers................................... 33

Home Health Care Supplies

Comfort Mobility Inc............................. 32

Home for Special Needs

Bruce Villa............................................. 37

Home Safety Products

Safe At Home......................................... 34

Legal Services

Legate & Associates LLP........................ 35

orthotics

Prosthetics

public health services

Windsor-Essex County Health Unit....... 36

rehabilitation equipment dealer

Comfort Mobility Inc............................. 32

rest homes

S&R Southgate Residence..................... 35

Retirement Residences

Amica at Windsor.................................. 38 Kensington Court................................... 32 S&R Southgate Residence..................... 35

uniforms

Uniform Closet...................................... 33

• FAMILY OWNED & OPERATED • 35 YEARS EXPERIENCE • FAST TURN AROUND • MANUFACTURED ON SITE IN WINDSOR

2800 TEMPLE DRIVE • WINDSOR, ON • T. 519.945.6708 • F. 519.945.6893 • WWW.TRUPPE.CA

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Your life, friends included. When you move to Kensington Court, you become part of something special...a sense of family, friendship and belonging that welcomes you home each day. Sound good? It is. Won’t you join us?

CALL TODAY FOR YOUR COMPLIMENTARY MEAL AND TOUR.

1953 Cabana Road West, Windsor, Ontario N9G 2X6 519.966.8558 | www.Kensington-Court.com

(519) 988-1234

2707 Temple Drive Windsor, ON N8W 5E5

Power & Manual Wheelchairs Walkers & Rollators 3 & 4 Wheel Scooters Stair Lifts, Porch Lifts, Patient & Ceiling Lifts Lift Chairs, Hospital Beds & Accessories Bathroom Safety Products Sales, Service & Rentals

www.ComfortMobility.ca

John Fase, RN President

Your Family Home Health Care Solution

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370 Erie St. East, Windsor, Ontario N9A 3X3

Tel: 519-256-4854 • Fax: 519-256-3431 www.mentalhealthconnections.ca Mental Health Connections provides services in Windsor-Essex County to:

Adults with a mental illness: • Education – Recovery Based • Fitness and Nutrition • Social and Recreational • Vocational • Peer Support Family Members of persons with a mental illness: • Monthly Support Meetings • 12 Week Family Education Programs • Individual sessions by appointment A monthly schedule is available. Please call for details.

Seizure Education & Support Services We offer:

Information Support Network Seizure First Aid Training Workplace and School Support 519.890.6614 www.epilepsysupport.ca

Patient Guide

Companionship Housekeeping Transportation Screened, Trained & Bonded Staff

“CMHA Windsor Essex is a lead provider and advocate of community mental health services.” CMHA-WECB has a variety of programs for those experiencing a serious mental illness along with those dealing with life’s difficulties.

Please visit our website at www.windsoressex.cmha.ca or call 519-255-7440 for more information.

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1505 Prince Rd., Windsor, Ontario N9C 3B1

Located next to Hôtel-Dieu Grace Healthcare – Tayfour Campus

Phone: 519-253-9797 Fax: 519-734-6713 Toll Free: 1-877-848-8882 www.loewenprosthetics.com brock@loewenprosthetics.com

SalvationArmyWindsor.ca

• Stair Lifts • Tub Conversions • Modular Ramps Pre-owned Lifts with Warranty from $1049 .00

Give Your Life a Lift and Enjoy the Home You Love.

Fast and affordable without any mess, let us convert your existing bathtub into a safe and accessible shower.

Call Peter McKeen at 519-800-3340 | SafeAtHomeWindsor.ca

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Southgate Residence

MOM

IS

HAPPY...

AND YOU HAVE PEACE OF MIND • Short-Term Respite Stays • Trial Stays Available • Spacious Studios & Suites • Three Home Cooked Meals Daily • Activity Director & Social Programs

• Weekly Housekeeping and Personal Laundry • 24 Hour Emergency Response • Enriched Care • House Doctor

Other locations throughout Southwestern, Ontario:

Sarnia, Chatham, Kingsville, and Kitchener/Waterloo

Call Today, 519-733-4870

For more information please contact us at 1-844-736-4767

38 Park Street Kingsville, ON N9Y 1N4

WWW.MYRETIREMENTLIVING.CA

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Dial 519-258-2146 then the extension. Beach Hotline.....................426 (H20)

Infectious Disease Control ....1420

Community Outbreak Information.....................................1444

Nurse Practitioner Clinic .........1223

Dental Health ................................1199 Flu (Influenza) Vaccine Clinic...1433 Genetics............................................1223 Health Inspection .......................1450 Breastfeeding/Pre-natal Support for Families (Birth to 5 years old) ..................1350 Healthy Schools ...........................1555

Nutrition ...........................................3100 Sexual Health Clinic / Family Planning ...........................1200 Sexually Transmitted Infections / Follow-Up ........................................... 3220 Smoking Cessation/Tobacco Enforcement ..................................3100 Tuberculosis Information .......1777 Workplace Health .......................3100

Immunization ...............................1222

519-258-2146 | www.wechu.org

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Bruce Villa: centrally located supportive housing with dedicated, professional staff. Bruce Villa is a 100-bed residence with strong connections to community agencies that work with us to promote our residents’ recovery and wellbeing.

Bruce Villa A home for special needs

• Management team specialized in counselling on emotional, health-care and financial matters • governed under City of Windsor Municipal By-laws • Ability to assist in obtaining financial supports • Will consider reduced rates for financially challenged residents

539 Bruce Avenue Windsor, ON N9A 4X1 519-258-2986 MANAgeMeNt teAM Anita Prskalo Administrator Lisa Christo Assistant Administrator Tracy Thiessen, R.N. Director of Care

Home care designed especially for you 519.973.5411 1.800.542.7471 • Nursing • Personal Care

• Home Support • Companionship

ISO 9001

• Insurance Funding Investigations • Free Assessments

Quality Management System

Registered Company

We are...

everything

print& design Patient Guide

www.bayshore.ca

• Nurse Supervised Staff • 24 Hour/7 Day Service

HealthCare

...if you can THINK it, we can INK it! Tel.: 613-475-2927 • 800-339-5662

15681 Hwy 2, Brighton, ON K0K 1H0

info@willowpublishing.com www.willowpublishing.com

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You’ve planned the operation. Now plan the recovery. A planned and monitored recovery is just as important as the operation itself. You can count on the professionals at Amica at Windsor to support you and provide a superb all-inclusive lifestyle. Relax in the comfort of your furnished suite knowing care and support is available around the clock. CALL US TODAY

Call (519) 948-5500 to learn about our Respite and Short Stays.

First-Class Retirement Living www.amica.ca Amica at Windsor 4909 Riverside Drive East, Windsor, ON (519) 948-5500 • amica.ca/windsor

38

14758-HospitalGuide-Windsor / 6” x9” / Windsor Regional-Ouellette, Dieu Du Grace Guides

www.hdgh.org


Patient Guide

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1453 Prince Road Windsor, Ontario N9C 3Z4 Phone: (519) 257-5111

Hôtel-Dieu Grace Healthcare Patient Guide  

Hôtel-Dieu Grace Healthcare Patient Guide

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