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PATIENT INFORMATION NAME:

OUELLETTE CAMPUS

Dr. Mohamed Ben Ibrahim Physician Maria Di Stefano, Administrative Assistant

Please note that information contained in the directory is subject to change. 1030 Ouellette Avenue, Windsor, ONorN9A 1E1 For the most up-to-date information, please visit wrh.on.ca speak with a member of your care team. www.wrh.on.ca

Tel.: 519-254-5577 COMPLIMENTARY COPY

THISDIRECTORY DIRECTORY ISISALSO AVAILABLE AT www.patientdirectory.ca THIS ALSO AVAILABLE AT PatientDirectory.ca COMPLIMENTARY COPY UPDATED OCTOBER 2020


OUR OUTSTANDING VISION OUR MISSION C – COMPASSIONATE • keeping the patient at the centre of all we do; • demonstrating compassion for patients and their families; • supporting staff, professional staff and volunteers so they are able to care for patients and each other; and • operating as a team, both within WRH and with our partners to provide exemplary care.

519-254-5577 • www.wrh.on.ca

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OUTSTANDING CARE - NO EXCEPTIONS!


G CARE – NO EXCEPTIONS! DELIVER AN OUTSTANDING PATIENT CARE EXPERIENCE DRIVEN BY A PASSIONATE COMMITMENT TO EXCELLENCE. A – ACCOUNTABLE

R – RESPECTFUL

• striving for accountability and transparency to those we serve and to ourselves;

• treating those we serve and each other with empathy, sensitivity and honesty;

• driving fiscal responsibility;

• upholding trust, confidentiality and teamwork;

• stimulating effective two-way communication at all levels; and • facilitating timely access to care and service.

David Mark Musyj President and CEO

E – EXCEPTIONAL • promoting a culture of quality and safety; • embracing change, innovation and evidence-based practice;

• communicating effectively; and

• encouraging learning, discovery and knowledge sharing; and

• welcoming individuality, creativity and diversity.

• fostering dynamic partnerships.

Bob Renaud Board Chair

2015

www.wrh.on.ca

2019

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VISITING HOURS & GUIDELINES Visiting hours are from 11 am to 8 pm daily.

Exceptions are made in Palliative Care, Critical Care, Paediatrics, Neonatal, and the Emergency Department, where 24 hour visitation is permitted.

Restrictions and limits:

▪ Each patient is allowed no more than 2 visitors at one time including children. ▪ Children must be supervised by a visiting adult. ▪ Due to the higher risk environment, the hospital does not encourage visits from children under 14 years of age. ▪ Women in labour are allowed 2 visitors at a time. The visitors may rotate with visitors in the waiting room. Children under 14 are not allowed in the labour room.

▪ Recognizing the support that siblings can play, two children can accompany one adult caregiver in the postpartum department after a mom has delivered her baby or babies. ▪ Anyone experiencing fever, cough, runny nose, sore throat, skin rash, vomiting or diarrhea should avoid visiting with patients in the hospital. In the event of infection control outbreaks, further restrictions may apply.

Visitor Guidelines:

Family members play an important role in the healing process. These guidelines and information are intended to make your visit more comfortable and safe for you and our patients. ▪ Keep visits short – preferably 15 minutes at a time or less so patients can rest.

▪ Keep noise levels to a minimum and be mindful of other patients in the same room and unit who need rest, and staff who are caring for all patients. ▪ Floral arrangements or fruit baskets may not be appropriate for certain patients. Have the designated visitor check with the nurse before bringing these items to the hospital. ▪ Mylar balloons only - latex balloons cause severe allergies in some people and are not allowed in the hospital. ▪ If you visit when the physician or other health care professionals are with the patient, at certain times you may be asked to leave the room while they are providing patient care.

www.wrh.on.ca/PatientandVisitorInformation

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OUTSTANDING CARE - NO EXCEPTIONS!


Welcome to "Our" Hospital Our sole purpose at Windsor Regional Hospital is to deliver an outstanding care experience driven by a passionate commitment to excellence. The entire Windsor Regional Hospital team are committed to providing you with outstanding care. In fact, we are committed to providing you Outstanding Care - No Exceptions! In the past, our patients have ranked us as one of the top Hospitals in the Province of Ontario in patient satisfaction. Although this is nice, it means nothing if you do not feel we are meeting or exceeding your needs or the needs of your family members.

After you leave Windsor Regional Hospital, you may receive a confidential patient satisfaction survey sent to the email address you provided at Registration/Admission. If you did not provide your email address please call Switchboard and ask for the Admitting Department. Let the Admitting Department know you want to provide your email address. I ask that you complete the survey. Your feedback will help us improve. It will also help us reward and recognize those staff that you feel made a difference during your stay. The results are shared with all the staff. If you want to independently recognize staff during your stay, please go to “Thank A Staff Member” at www.wrh.on.ca. But do not wait to get the survey. If you want to discuss your care, please let a Windsor Regional Hospital team member know your thoughts or call me at 519-254-5577 Ext. 56018 (office) or 519-995-2966 (home/cell) or by email at david.musyj@wrh.on.ca. Thank you for your confidence in Windsor Regional Hospital, we will not let you down. Yours truly,

David Mark Musyj President and CEO

Our Vision: Outstanding Care - No Exceptions! Our Mission: Deliver an outstanding patient care experience driven by a passionate commitment to excellence.

METROPOLITAN CAMPUS ▪ 1995 Lens Avenue, Windsor, Ontario, N8W 1L9 OUELLETTE AVENUE ▪ 1030 Ouellette Avenue, Windsor, Ontario, N9A 1E1

www.wrh.on.ca

www.wrh.on.ca

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One System ▪ One Focus ▪ One Community Countless Strengths

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OUTSTANDING CARE - NO EXCEPTIONS!


W

Medical Alert Service

It’s your life. It’s your freedom. It’s your choice. HomeSafe

Canada’s most trusted medical alert system

Now! No phone line needed

GoSafe

Gives you freedom to go where you want, when you want

Medication Dispensing Service A simple, affordable and automated way to manage multiple medications with 24/7 monitoring

For more information, call Philips Lifeline 519-252-4100 1-888-339-6563

www.lifeline.ca

www.wrh.on.ca

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Movement Matters

Family and Friends can help too! To help with recovery it is important to get out of bed every day to keep muscle strength, independence, and prevent complica�ons�

T

S

M

ER

M E V O

T AT M

EN

What can you do to help your loved one?

Step 1: Ask the Nurse if it safe for you to help Step 2: Your involvement can include encouraging your loved one to: Sit up for all meals Sit up in a chair or at the side of the bed during visits Take short walks with them - with or without help Do simple bed exercises like toe poin�ng, ankle turning, arm raising

Everyone gets out of bed, the only difference is how! Watch ��o�ons of �ecovery” on the pa�ent channel for more informa�on on the benefits of ge�ng out of bed

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Table of Contents Mutual Respect and Acceptance................................................. 10 Patient Bill of Rights............................................10 Patient Responsibilities......................................10 Employee Rights................................................ 11 Employee Responsibilities................................. 11

Hospital Services Admissions.......................................................... 12 Advance Directive............................................ 12 Bank Machine.................................................... 12 Bedside Manor .................................................. 12 Bike Storage ....................................................... 12 Bill Payments/Cashier’s Office ........................ 14 Cafeteria Food Services................................... 14 Cell Phones......................................................... 14 Change Machines ........................................... 14 Clinical Registered Dietitian ............................ 14 Consent to Treatment....................................... 15 Discharge Planning Information...................... 15 E-Greetings......................................................... 15 Electrical Appliances........................................ 17 Fire Alarms and Exits.......................................... 17 Gift Shop............................................................. 17 Goals of Care..................................................... 17 Health Care Aids for Rent or Purchase........... 18 Housekeeping Services..................................... 18 Identification ..................................................... 18 Infection Prevention and Control.................... 18 Interpretation and Language Services.......... 19 Life Legacy......................................................... 19 Lifeline................................................................. 19 Little Free Library................................................ 19 Lost and Found.................................................. 19 Mail ..................................................................... 19 Medical Residents and Students..................... 19 Medication Safety ............................................20 Tips for safe medication use in hospital:.........20 Newspapers and Magazines...........................20 Operating Room – Waiting Room ..................20 Parking................................................................20 Patient Accounts............................................... 21 Patient Declaration of Values for Ontario......26 Patient Representative......................................27 Pets .....................................................................27 www.wrh.on.ca

Pharmacy Services - We Care Pharmacy..................................................... 27, 29 Physicians............................................................27 Public Transit ......................................................27 Room Service Menu.....................................22-24 Satisfaction Surveys...........................................27 Security ..............................................................27 Smoking..............................................................30 Social Work.........................................................30 Speech Language Pathologists......................30 Spiritual Care Services......................................30 Television Rental Serviceùù..............................30 Transportation (Medical Non-Urgent)............. 31 Valuables............................................................ 31 Vending Machines............................................ 31 Volunteer Services............................................. 31 Wi-Fi..................................................................... 31 WRH My Care Journey......................................32

Windsor Family Health Team.......... 32 Hospital and Community Programs and Services Extension Directory................................ 33 The Windsor Regional Hospital Foundation.................................................... 35 Community Supporters....................... 38

PLEASE NOTE: We are constantly changing to meet your needs. The information presented here may be subject to change.

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Mutual Respect and Acceptance Windsor Regional Hospital recognizes its responsibility to ensure the well-being, safety and dignity of its patients/clients, their families, its employees and affiliates. Windsor Regional Hospital is also committed to promoting an environment of mutual respect among and between its employees, affiliates, and the recipients of their services. To this end, and in keeping with the principles of the Ontario Human Rights Code and the Occupational Health and Safety Act, behaviour that is in contravention of these Acts and /or is deemed to be outside the accepted hospital standards of conduct, will be dealt with in an expedient manner. Windsor Regional Hospital further believes that all patients and staff deserve a place free of harassment and violence. Physical or verbal abuse of patients, family members, visitors and staff is not tolerated. We encourage mutual respect and acceptance at all times. Any person who verbally or physically attacks another person or destroys hospital property is liable and may be reported to the police.

Patients’ Bill of Rights and Responsibilities PATIENT RIGHTS • You have the right to be treated with consideration, courtesy and respect in a way that fully recognizes your dignity, individuality and cultural background. • You have the right to privacy in care for your personal needs. • You have the right to information concerning your medical condition, in terms you can understand. • You have the right to participate in decisions regarding your care. • You have the right to an explanation about your treatment and tests including benefits, risks and alternatives. • You have the right to give or refuse consent for treatment, including medication and to be informed of the consequences of giving or refusing consent for treatment. • You have the right to confidentiality of all information. • You have the right to know the identity and profession of those responsible for your care. • You have the right to express any concerns without fear of negative results. • Persons with special needs or handicaps have the right to reasonable accommodation in accordance with the law. • You have the right to be heard and receive a response should you want to express your opinion about the care you have received.

PATIENT RESPONSIBILITIES We believe that patients have the responsibility to: • • • • • • • • •

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Participate with all caregivers in their treatment and rehabilitation. Provide accurate information regarding their care. Accept the responsibility for the consequences of refusing treatment. Be considerate to all those providing care and to other patients. Observe hospital rules and regulations. Be responsible for all personal property. Actively participate in discharge planning. Accept the responsibility for all uninsured financial obligations. Voice any concerns first to the health care provider or the Patient Representative if necessary.

OUTSTANDING CARE - NO EXCEPTIONS!


EMPLOYEE RIGHTS • You have the right to be treated with consideration, courtesy and respect in a way that fully recognizes your dignity, individuality and cultural background. • You have the right to expect that all personal information will be confidential unless required by law to be disclosed. • You have the right to receive, and the responsibility to give, clear directions. • You have the right to participate in decisions directly affecting professional performance. • You have the right to expect constructive feedback regarding your work performance. • You have the right to a job description and to skills training where appropriate. • You have the right to a safe work environment. • You have the right to express concerns without fear of reprisal. • You have the right to a supportive environment in all issues of dispute.

EMPLOYEE RESPONSIBILITIES • You have the responsibility of treating others with consideration, courtesy and respect in a way that fully recognizes their dignity, individuality and cultural background. • You have the specific responsibility of treating patients, clients, residents, family members and visitors with consideration, courtesy and respect in a way that fully recognizes their dignity, individuality, level of health, abilities and cultural background. • You have the responsibility of treating all colleagues with respect and continually striving towards a collaborative outcome on all issues of patient care. • You have the responsibility to participate with all disciplines in identifying the most effective and appropriate treatment plan for each patient. • You have the responsibility of using a team approach to problem solving that focuses on improvement. • You have the responsibility of respecting and continually upholding the organizational goals and objectives. • You have the responsibility of identifying and reporting safety issues promptly to prevent injuries to co-workers. • You have the responsibility of participating in all issues of Quality and Risk Management that focuses on improving care and reducing all risks.

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Hospital Services Admissions Patient registration is located just inside the Goyeau St. entrance at the Ouellette Campus. During the admission process, you will be asked to provide information to ensure your file is accurate and up to date. Have your health card and pertinent insurance information with you when you register. Let us know if you have any food, medication, or other allergies or sensitivities at this time so it can be included in your record.

What to bring with you? • Ontario Health Card and one additional piece of photo identification; • Supplementary health insurance cards, information or policy numbers; • If your matter is related to a Workplace Safety and Insurance Board (WSIB) claim, bring your claim number and Social Insurance Number; • Any medications you are currently taking, both prescribed and over-the-counter, in their original containers; • Personal toiletries (toothbrush, toothpaste, shampoo, deodorant, etc.); and • Personal aids (eyeglasses, hearing aid, walker, etc.). Leave all valuables, jewellery, and money at home, or with a loved one.

Advance Directive If you have prepared an Advance Directive or Living Will, please tell a member of the health care team when you are admitted. If you have not prepared an Advanced Directive or Living Will and would like to do so, please inform a member of the health care team.

Bank Machine There is an ATM banking machine located in the basement level at the main entrance to the Cafeteria. A user fee is applicable.

Bedside Manor Windsor Regional Hospital has two fully furnished “Bedside Manor” locations to serve families wanting to stay close to loved ones just across the street from either the Ouellette Campus or Met Campus for a nominal fee.

WRH Bedside Manor offers: • Private Bedrooms. • Shared common areas: washrooms, living room, dining room, family room, kitchen, and laundry area. • Arrangements to stay in contact with the hospital caregivers of a friend or family member. • A smoke-free environment where hospital security monitors grounds. • Restaurants nearby.

Reservations: Guests are encouraged to reserve a room by contacting the Admitting Department at the Campus you wish to reserve: Met Campus             519-254-5577 Ext. 52001 Ouellette Campus    519-254-5577 Ext. 33324

Bike Storage Bike storage is available at each of our campuses. Please refer to map under “parking” for location details.

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ABOVE & BEYOND Recognition Program The Above and Beyond recognition program helps to identify and recognize team members who continuously go above and beyond to help patients, families and visitors to our hospital campuses. All patients, visitors and fellow team members are welcome to submit a nomination for a Windsor Regional Hospital team member that they feel went “Above and Beyond.” Once an Above and Beyond nomination is submitted, it is reviewed by a sub-committee of our Patient Experience Committee and then given to our President and C.E.O. for review and distribution. Each person recognized will receive a letter of appreciation and an Above and Beyond token. Employees with multiple recognitions can exchange these tokens for recognition items such as gift cards or movie tickets.

It’s It’s easy easy to to THANK THANK A A TEAM TEAM MEMBER MEMBER who who has: has: Helped make your experience with Windsor Regional Hospital a positive one. Gone above and beyond to help others. Let us know who made your experience a positive one and why they deserve to be recognized. Fill out a recognition form today by visiting

www.wrh.on.ca/ThankaStaffMember

www.wrh.on.ca

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Bill Payments/Cashier’s Office Payments for uninsured services can be made at either campuses or online. • Pay Online - Pay your Windsor Regional Hospital medical bill online at wrh.on.ca/ PaymentOptions. • Pay in person at the Cashiers Office - Payments can be made in person at either campus, regardless of where the service or treatment was provided. The cashiers’ offices are open Monday through Friday from 8:00 a.m. to 4:30 p.m. The cashiers accept cash, debit, or major credit card.  • Pay by phone - Payment by major credit card can also be made by phone by calling 519-254-5577, ext. 52402. Information about your financial responsibility is available at the Finance Department at (519) 254-5577 Ext. 51004. 

Examples of services not covered by OHIP: • • • • • • •

Ambulance Services Semi-Private or Private Accommodation Appliances, E.g. crutches, boots, cervical collars Telephone Services Cosmetic Surgery Delisted Services, e.g. circumcisions You are responsible for payment of any amounts not covered by your insurance provider.

Non-Canadian Residents: Please check your private insurance coverage before coming to the hospital to determine your coverage for items that OHIP does not insure.

Cafeteria Food Services Meals, drinks, and snacks are available for purchase at the following locations. Ouellette Kiosk - Featuring Tim Hortons coffee and baked goods Located in the Goyeau Street Lobby Open daily - 6:00 a.m. to 10:00 p.m. Armando’s Café - Offering daily specials, pizza, deli, soups, and salads. Located in the basement level Monday to Friday - 8:00 a.m. to 8:00 p.m. Saturday and Sunday - 9:00 a.m. to 6:00 p.m. Holidays - 9:00 a.m. to 5:00 p.m. Vending Machines Vending Machines are located in the Cafeteria, the Ambulatory Care Waiting Area, the 3rd Floor ICU waiting area and the 2nd-floor Operating Room Waiting Area. Fresh items are provided daily in the Cafeteria machines.

Cell Phones Cell phones are permitted in most areas of the Hospital. Look for Cell Phone Restricted and Cell Phone Friendly signs.

Change Machines A change machine is located in the Goyeau Lobby beside the Admitting Department. Change can also be obtained at the Cashiers Office.

Clinical Registered Dietitian Registered clinical dietitians provide comprehensive nutrition care and education to prevent malnutrition, improve nutritional status and manage many diseases and conditions.

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Consent to Treatment You may be asked to sign a consent form for certain tests, procedures and treatments. Before signing, make sure you know and understand the benefits and risks. This is called informed consent. If you have any questions or would like additional information before signing, talk to your doctor. You have the right to refuse treatment.

Discharge Planning Information Discharge planning begins the first day of hospitalization. You will be asked to consider plans for your care in preparation for when your physician says you no longer require the care provided by the hospital. Your plans may involve arranging services at home, a temporary convalescent placement, moving to a rest/retirement home or a long-term care facility. A Social Worker will support and assist you in making these plans. Referrals to Home and Community Care are made for patients who will require assistance when returning home or going to a Retirement Home. These services may include personal support workers, Physiotherapy, Occupational Therapy and Social Work. Other services include applying for admission to Long Term Care and to Complex Continuing Care while in the community.

Responsibilities of Patient and Family To make the discharge process as easy as possible, it would be helpful if you and/or your family would: • • • • • • • •

Bring in clothing that you can wear home; Pack, remove and carry all of your personal items;  Fill prescriptions for medicine before or soon after your discharge;  Plan for any equipment delivery or changes to be finished at home, as told to you by the health care team;  Be available to receive important information and education for care before the discharge;  Tell the patient care unit of any problems, which may delay your discharge;  Arrange transportation for the time of discharge. If there is a delay, you may be asked to wait in a lounge or waiting area as we must prepare the room for a new patient. If the patient is a baby or small child, have a certified car seat available. If you are not sure if your seat is certified, ask your nurse.

Discharge Instructions You may be given prescriptions for medicine and follow-up appointments. If you have not received any follow-up instructions or do not understand them, please ask your nurse before you leave the unit.

Long-Term Care It is the policy of Windsor Regional Hospital to transfer patients that are waiting for a bed in a long-term care facility to the first available bed, where their care needs can be safely met until a bed becomes available in their chosen facility. Windsor Regional Hospital’s staff responsible for discharge and the Erie St. Clair Local Health Integration Network caseworkers will work closely with patients and families to help them fill out forms, offer advice, answer questions and provide support.

E-Greetings Sending an E-Card greeting will let your loved ones know you are thinking about them during their hospital stay. This free service is available for anyone currently an inpatient at Windsor Regional Hospital. Visit wrh.on.ca/ecards to send an e-greeting. Messages are hand delivered between 9 a.m. - 3 p.m, Monday to Friday.

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FALL PREVENTION PROGRAM Your health and safety is our main concern! All patients are assessed at admission for their risk of falling. Prevention strategies are used to promote patient safety and reduce the risk of injury. During your stay, expect us to check on you every 2 hours to see if you are comfortable and safe. These visits are called Comfort Rounds. We will ask about your pain level, personal needs and make sure you have your personal items including your call bell within reach. We’ll also make sure your room is clean and clutter free, and update your bedside whiteboard to let you know when we’ll be back. How can you help? ▪ Use your call bell when you need help getting out of bed. Call for bathroom assistance when you feel the first need. Don’t wait until it is urgent. ▪ Use your cane, walker, or wheelchair if needed. Notify a nurse if you require any of these items. ▪ Wear your required glasses or hearing aids during your entire stay. ▪ If you can move without help, move slowly and rest often. Sit down immediately if you feel dizzy. ▪ Familiarize yourself with your room and where to find special equipment including the call bell, grab bars, light switches, etc. ▪ Tell a nurse about spills or wet areas on the floor. ▪ Wear flat, well-fitting shoes with rubber soles while walking. What can family members and visitors do? ▪ Stay with the patient as much as possible especially if they are at a high risk for falling, confused, or wandering. ▪ Reinforce to the patient the importance of asking the nurse for help when getting up. ▪ Make sure the patient can reach the call bell and bed stand. ▪ Notify the nurse before leaving a confused or disoriented patient. ▪ Notify a nurse of any potential medication side effects including weakness or dizziness. ▪ Tell a nurse if you see a patient walking alone if they appear to be unsafe. ▪ Get help before trying to move anyone out of the bed.

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Electrical Appliances You are welcome to provide your own electrical appliances such as razors and hair dryers, which can be safely used in the electrical outlets available in the patient bathrooms. All electrical equipment must be approved and checked by the hospital maintenance staff before use. Battery operated appliances are encouraged. Televisions, radios or CD players cannot be accommodated.

Fire Alarms and Exits Fire exits are clearly marked throughout the buildings. During a fire alarm, elevators are shut down. All fire doors automatically close until there is an ‘All Clear’ announcement on public speakers. During a fire alarm stay in your area. Do not move to another place unless a member of the Fire Department or hospital staff directs you. Those entering the hospital at the time of an alarm will be asked to remain in the lobby until the ‘All Clear’ is given.

Gift Shop The We Care Gift Shoppe is conveniently located in front of our bank of elevators, near the Ouellette Ave. entrance. We offer a unique gift buying experience where you will find a variety of affordable and thoughtful gifts ranging from sundries, flowers and giftware to home health and mobility aids. Phone orders gladly accepted with payment by VISA or MasterCard (519-254-5577 Ext. 33171). All proceeds are directed to the hospital to assist with patient care needs and the purchase of medical equipment. Open Monday to Friday 9:00 a.m. to 5:00 p.m.

Goals of Care Goals of Care clarifies a patient’s values, wishes, and goals regarding their treatment. The process aims to clarify a person’s illness understanding and more specifically, their wishes. Goals of Care is about a Patient-centric approach that integrates patient’s values, wishes and goals in the context of medically appropriate treatment. Advance Care Planning Conversations: It provides resources for Patients and their families to engage in advance care planning as early as possible in a patient’s course of care and/or treatment. Standardizes the Process for Documentation of Advance Care Planning: It provides a standardized set of short-hand instructions where the Patient’s general care intentions, specific clinically indicated health interventions, transfer decisions, and locations of care are described. Goals of Care will follow the Patient across the Continuum of Care: Goals of Care Designation Order will form part of the Patient’s health record and will follow the Patient regardless of where the Patient lives or receives medical care. Goals of Care Designation Tracking Record: Pertinent details of advance care planning and Goals of Care discussions are documented in the Patient’s health record and the Goals of Care Tracking Record and will be reviewed on a continuing basis. Each Patient takes an active role in their health care and/or treatment. The Patient’s wishes and goals are incorporated into the way decisions are made at each step of the Patient’s clinical treatment. Goals of Care Designations involve many options and should be discussed and considered carefully. Whether care involves resuscitative care, medical care or comfort care, there are many considerations. Although at times, these decisions may be difficult to think about, it is important that Goals of Care are clear and documented. This most often puts minds at ease and positions

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the Patient and their wishes at their centre of care. It can also reduce stress on family and loved ones when the Patient’s wishes are clearly communicated and in place.

Visit www.wrh.on.ca/GoalsofCare for more information.

Health Care Aids for Rent or Purchase Should you require a wheelchair or walking aid upon discharge, some options available include the Canadian Red Cross at 519-944-8144 Ext. #226, March of Dimes at 519-972-9082, Veterans Affairs at 866-522-2122 or the M.S. Society of Canada at 519-977-0401. For longer term rental or purchase, please check the yellow page listings under Hospital Equipment and Supplies.

Housekeeping Services Patient room cleaning, washroom cleaning and other cleaning services will be conducted daily, 7 days per week. Should you have any questions or concerns about the condition of your accommodation, please do not hesitate to call the Housekeeping Department at 519999-5092.

Identification It is important for staff to be able to identify patients at all times. Upon admission, you will receive an identification bracelet to be worn at all times. Staff, medical students, allied healthcare students, and volunteers are also required to wear identification badges with their name and department clearly visible.

Infection Prevention and Control The most important way to stop the spread of germs is by keeping our hands clean. Soap and water or alcohol rub may be used to clean hands.

When should you clean your hands? • • • • •

Before and after eating. After using the washroom. After sneezing or coughing. Before and after you touch a bandage or wound. Before you leave your room and when you come back to your room.

When should staff clean their hands? • • • •

After touching objects in your room and going to another room. Before and after touching you. Before and after special procedures, such as giving a needle. After contact with body fluids, such as blood or urine. Staff work hard to keep their hands clean but don’t be shy about asking us! We may be busy and forget, but we welcome you to remind us. It’s OK to ask.

What can visitors do to stop the spread of germs? • • • • • •

Do NOT visit if you are ill. Clean your hands when you first come to the hospital and just before you leave. Clean your hands before going into a patient’s room and after leaving that room. If you are helping to care for a loved one, be sure to listen to any staff tips. You may have to wear some extra items like gloves. If you need anything from the kitchen, please ask staff.

What if you see a sign saying to wear masks, gloves, or gowns? • Check with the nurse or unit staff before visiting. • Wear the items that are listed on the sign. • If you are going to visit any other patients – visit this patient last.

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• Make sure you clean your hands after taking off any gloves, gown, or mask. • Gloves and gowns are only to be used once - when you exit the room you must throw them out and put on a new set if you have to go back in.

Interpretation and Language Services It is important that you understand your care and treatment. If you, or a family member, require an interpreter, please let a member of your care team know. A telephone interpretation service called Interpretalk is available for patients and offers an instant interpretation in 170 languages.

Life Legacy (see page 20)

Lifeline Lifeline Personal Response and Support Services helps clients be independent where they live. It is a program offered by the Hospital Auxiliaries and gives you access to help 24 hours per day, 365 days a year. Clients wear a button that they push when they need help. A new ‘Auto Alert’ feature is also available. The signal goes to a small in-home communicator that dials the Response Centre immediately. They send appropriate help to the clients when a fall is detected. This service offers peace of mind to the clients, caregivers, friends and family members. Our newest service, GoSafe, is the only mobile system with up to six location technologies designed to help find you in an emergency. To find out more about Lifeline, please call 519-252-4100.

Little Free Library Located in the Goyeau Lobby. Feel free to make use of the material and take it home with you when you leave the Hospital.

Lost and Found Lost and Found Articles can be found in the Security Department located on the Ground Level of the Parking Garage. Please call Security at Ext. 33192.

Mail Mail is delivered daily within the hospital once a day. Patient mail should be addressed clearly. There is a Canada Post mailbox adjacent to the Goyeau St. entrance and on Ouellette Ave. Stamps are available in the We Care Gift Shoppe.

Please ask your family and friends to send mail clearly marked to: Your Name (PATIENT), Room Number c/o Windsor Regional Hospital 1030 Ouellette Ave. Windsor, Ontario N9A 1E1 Advise friends and family to write a return address on the envelope.

Medical Residents and Students We train and teach medical students from the Schulich School of Medicine & Dentistry-Windsor Program. If a medical student is part of your care team, you will be notified and introduced to the student. You have the right to decline having a medical student involved in your care. Your decision will not impact the quality or delivery of your medical care in any way.

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Medication Safety Tips for safe medication use in hospital: • Ask about the medications you are receiving and never take a drug without knowing its purpose. • If the medication you are receiving looks different from the one you take at home, ask the nurse to verify it with the pharmacy. • Only take medications that have been prescribed for you while in hospital. NEVER take medications brought in from home unless authorized by your physician. Taking medications without the knowledge of your physician/nurse could put you at risk of a serious or adverse drug interaction. • Before surgery, ask your physician about medications, especially prescription blood thinners, that you should take or any that you should stop taking before surgery. • Before leaving the hospital, review a list of your medications with a member of your care team. Make sure you understand why you are taking the drugs and how they should be taken.  • If you have any questions regarding your medications, ask to speak to a pharmacist.

Newspapers and Magazines The Windsor Star can be purchased at the Tim Hortons kiosk. Other newspapers are available from news boxes located at the Emergency Department entrance off Goyeau Street.

Operating Room – Waiting Room Located on the second floor mezzanine above the Goyeau Street Lobby, this is a comfortable space where family and friends can wait during your surgery. A volunteer is available in the room and helps provide updates from the O.R. to waiting families

Parking • For your convenience, patient drop-off and pick-up areas are located at the Ouellette Avenue and Goyeau Street entrances. • Visitor parking is available in the parking deck located at the corner of Erie St. and Goyeau St. • Parking deck users receive a bar code ticket upon entry. Exit from the structure requires the paid ticket to be inserted into the exit gate. Automated pay stations are located in the elevator lobby on the ground and 3rd-floor levels. These machines accept coins, cash and credit cards (Visa or MasterCard only). • Additional ‘pay and display’ lots are located around the campus. Please refer to parking map for locations. • Emergency and short-term parking is available near the Emergency entrance on Goyeau Street and in the lot to the south of the Goyeau Street entrance. • Accessible Parking is available in each of the parking areas, with a valid permit. • Patients being admitted to the hospital are encouraged to leave their vehicles at home. • Reserved parking spaces are available for renal dialysis patients in the Goyeau St. Lot, near the Bell Building. See the following map for parking and bike rack locations.  

Rates: • Parking rates vary depending on location and are clearly marked at each entrance. The maximum daily rate at each lot is $7.00.

Discounted Rates: • If you are making frequent trips to the hospital, parking coupons/tokens are available at a discounted rate in the Cashier’s Office.  • Unlimited access to the parking deck is available for $30/week and $90/28 days. Passes are available at the pay stations on the ground and 3rd-floor levels.

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OUTSTANDING CARE - NO EXCEPTIONS!


Parking Enforcement: • The City of Windsor enforces paid parking on Hospital property 24 hours per day, 7 days per week. Provincial offence notices (parking tickets) will be issued to vehicles not properly displaying paid parking receipts, parked improperly or in handicapped spaces. The Hospital also enforces by towing, under City of Windsor by-laws, to deal with repeat offenders or vehicles parked improperly.

Patient Accounts People living in Ontario with valid health cards are covered by the Ontario Health Insurance Plan (OHIP) and are entitled to standard ward accommodation placement in a room designed to accommodate 3 to 4 patients. TV and telephone services will be provided at an additional charge. You may upgrade your room, if available, to: • Semi-Private: a room designed to accommodate a maximum of 2 patients or • Private: a room designed to accommodate one patient. Please call 519-254-5577 or 37640 for current daily rates. You need to check your insurance coverage before coming to the hospital. OHIP does not cover extra costs such as an upgraded room or television. Your insurance company may cover all or part of the costs of an upgraded room, but generally will not cover the cost of TV and telephone services if provided in a standard ward room. You will be responsible for payment of any amounts not covered by your insurance provider. The cashier’s office accepts payment by cash, debit, or major credit card. Payment by major credit card can also be made by phone by calling 519-254-5577 extension 37827. www.wrh.on.ca

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Room Service Menu

Dial extension 4-FOOD (43663) on your room phone. Our qualified staff members are ready to take your orders.

Patients enjoy room-service-style meals by ordering from the patient menu. Meal orders can be placed between 8:00 a.m. and 6:00 p.m., 7 days-a-week, by dialing 4FOOD (ext. 43663) on your room phone. Orders are verified for diet compliance and prepared according to your specifications. Delivery times are predetermined by the unit you are on. (Please ask the call centre staff for delivery times when you place your order.) A hot breakfast has been preselected for you. Lunch and dinner options available are below.

Beverages Milk/Alternatives • 125 ml Homo Milk (6 g) • 125 ml 2% Milk (6 g) • 125 ml 1% Milk (6 g) • 250 ml Chocolate Milk (25g) • 125 ml Lactaid® • Soy Milk (4 g) • 250 ml Almond Milk (7g)

Juices • Orange Juice (15 g) • Apple Juice (15 g) • Cranberry Cocktail (15 g) • Prune Juice (20 g) • V8 Juice (5 g) • Grape Juice (18 g)

Hot Drinks • Coffee (Reg. or Decaf) (0 g) • Tea (Orange Pekoe) (0 g) • Hot Water (0 g) • Herbal Tea (0 g) • Green Tea (0 g)

Soups • Cream of Tomato (10 g) • Chicken Noodle (10 g) • Feature of the Day (10 g) • Crackers* (4 g) (*available with Soups & Salads)

Salads • Garden Salad (0 g) • Caesar Salad (0 g) • Greek Salad (0 g) • Baby Carrots & Dressing (0 g) • Cucumbers & Dressing (0 g)

Salad Dressings Italian, Ranch, Caesar, Thousand Island, Greek, French (all dressings light)

Main Course Fruit & Cheese Plate (45 g)

Chicken Pot Pie (30 g)

Chicken Caesar Salad (0 g)

Hot Sliced Roast Beef or Turkey (10 g) Served plain or with gravy

Greek Feta Tortilla Wrap (30 g) Lettuce, Feta Cheese, Red Onions, Black Olives, Greek Dressing Home style Macaroni & Cheese (27 g) Breaded Haddock (13 g) Baked Fish with Lemon or Pesto (0 g) Lasagna with Meat Sauce (30 g)

Hot Corned Beef on Rye with Sauerkraut (30 g) Chicken Tenders (20 g) Your choice of BBQ or Sweet & Sour Sauce and Plum Sauce Black Bean Burrito (65 g) Black Beans, Rice, Salsa, Guacamole, Mozzarella Cheese

Personal Size Pizza Cheese (45 g) Tomato Sauce, Cheese Pepperoni & Cheese (45 g) Tomato Sauce, Pepperoni, Cheese Hawaiian (45 g) Tomato Sauce, Cheese, Ham, Pineapple Vegetarian (45 g) Tomato Sauce, Cheese, Mushrooms, Pineapple, Green Peppers

(Ask the call centre operator for the “Feature of the Day”)

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OUTSTANDING CARE - NO EXCEPTIONS!


From the Deli Create your own sandwich or wrap

Fillings • Tuna Salad (0 g) • Egg Salad (0 g) • Hummus (8 g) • Chicken Salad (0 g) • Turkey (0 g) • Ham Slices (0 g)

Bread • Whole Wheat (15 g) • White (15 g) • Whole Wheat Tortilla (30 g) • Light Rye Bread (15 g)

From the Grill

On the Side

Grilled Cheese Sandwich (30 g)

Rice/Potatoes • Mashed Potatoes (15 g) • French Fries (15 g) • Diced Potatoes (15 g) • White Rice (15 g) • Dinner Roll (15 g) • Penne Pasta (Tomato Sauce or Buttered or Pesto) (15 g)

Grilled Burger/Cheeseburger (30g) Your choice of Beef, Chicken or Garden Veggie Burger Ham & Swiss Cheese Panini (60g) Ham, Swiss Cheese, Honey Mustard Greek Veggie Panini (60 g) Tomato, Feta Cheese, Black Olives, Red Onions

Gravy • Beef or Chicken Gravy (0 g)

Tuna Melt with Mozzarella Cheese (30 g) Stir Fry on a Bed of Rice* (15 g) Your choice of Chicken, Tofu, Beef or Vegetarian (*this meal may be spicy) Grilled Chicken Breast (0 g) Served plain or with BBQ sauce Chicken Quesadilla (45 g) Chicken Strips, Mozzarella Cheese, Salsa Cheese Quesadilla (45 g) Mozzarella Cheese, Salsa

Condiments Salt, pepper, Mrs. Dash®, margarine, butter, Miracle Whip, mustard, relish, ketchup, Milkette, creamer, Equal®, sugar, brown sugar, peanut butter, strawberry jam, orange marmalade, diet strawberry jam, grape jelly, vinegar, soya sauce, tartar sauce, plum sauce, sweet & sour sauce, honey Extras • Lettuce (0 g) • Tomato (0 g) • Onion (0 g) • Pickle (0 g) • Cucumber (0 g)

Ice Cream (10 g) (Vanilla, Strawberry, Chocolate)

Cranberry Cookie (15 g) White Cake (15 g) (Chocolate or Strawberry Sauce or Plain)

Strawberry Turnover Cookie (15 g) Orange Sorbet (10 g)

Pudding (22-30 g)

Lemon Meringue Pie (47 g)

Chocolate Chip Cookies (15 g)

Jell-O® (Reg. or Diet) (0-20 g)

www.wrh.on.ca

Vegetables • Green Beans (0 g) • Carrots (0 g) • Corn (15 g) • Stir Fry Vegetables (Broccoli, Carrots, Onions, Red Peppers, Green Beans, Mushrooms) (0 g) • Green Peas (0 g) • Squash (0 g)

Desserts

Blueberry Crumb Cake (30 g)

Special Situations

Extras • Lettuce (0 g) • Tomato (0 g) • Onion (0 g) • Pickle (0 g) • Cucumber (0 g) • Cheddar Cheese (0 g) • Swiss Cheese (0 g)

Fresh Fruit Orange (15 g), Mandarin Oranges (15 g), Apple (15 g), Banana (20 g), Diced Peaches (15 g), Apple Sauce (10 g), Fruit Salad (14 g), Diced Pears (10 g), Red Grapes (13 g)

Clear Fluids Beverages Finishing Touches • Orange Juice (15 g) • Jell-O® (Reg. or • Apple Juice (15 g) Diet) (0-20 g) • Cranberry Cocktail (15 g) • Popsicles (Assorted • Coffee or Tea (0 g) Flavours) (10 g)

Soups • Choose from strained broth soups available in all flavours on the main menu

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Full Fluids Includes all clear fluid items plus the following:

Beverages & Soups • Choose from all beverages on the menu • Choose from strained soups available in all flavours on the main menu

Hot Cereal • Oatmeal (15 g) • Cream of Wheat (15 g)

Other Tasty Choices • Pudding (22-24 g) • Ice Cream (Vanilla, Strawberry, Chocolate) (10 g)

Minced Choices Entrées • Beef (0 g), Chicken (0 g), Baked Fish (0 g), Ham (0 g) • Macaroni & Cheese (27 g)

Vegetables & Potatoes • Broccoli (0 g), Carrots (0 g), Squash (0 g), Mashed Potatoes (15 g), Mixed Vegetables (0 g)

Desserts • Choose from any of our Puréed Desserts below or other choices on the main menu

Purée Choices

Purée Desserts

Roast Turkey with Butternut Squash and Savoury Potatoes (23 g)

Puréed Fish Newburg with Squash and Potatoes (23 g)

Honey Mustard Ham with Yellow Beans and Herbed Potatoes (23 g)

Chicken with Herbed Tomato and Pasta (29 g)

Lemon Chicken with Carrots and Herbed Potatoes (21 g)

Roast Beef with Carrots, Turnips and Potatoes (23 g)

Macaroni & Cheese with Herbed Tomatoes (32 g)

Puréed Bean Medley with Rice and Vegetables (36g)

• Ice Cream (10 g) • Pudding (22-30 g) • Fruit Sauces (15 g) Please review our main menu for other choices that may be appropriate for minced

Kosher, Halal, Vegan and gluten-free meals are available upon request.

Things to Remember when Placing an Order: • Some tests may prohibit you from eating. Discuss your options with your nurse if you are going for a test. • Discuss any food allergies with the dietary assistant before placing an order. • If you have diabetes, the grams of carbohydrates are listed beside each menu option to help you order. • Following your meal, please do not leave your tray on the floor. A food service representative will be glad to collect your tray, or if you wish, you can place it in one of our hallway tray carts. Thank you for your cooperation. Guest Trays: Visitors can enjoy a meal with you in the hospital by purchasing a guest tray meal voucher and placing an order. Meal vouchers are available at Tim Horton’s, the Cashier’s Office, or the Gift Shop. Place your order by calling 4FOOD (x43663) between 8 a.m. and 6 p.m. Guest Trays are $8.00 (taxes included) and include one entrée, one beverage and three sides (potato, vegetable, soup or dessert). When all of the locations are closed, Guest Tray vouchers can be purchased (cash only) by calling the Food Service Supervisor at 519-995-0125 (MET Campus) or 519-995-1014 (Ouellette Campus) between the hours of 5:30a.m. and 8:30p.m. For more information, call Food & Nutrition at 519-254-5577 Ext.52031. YOUR SATISFACTION IS VERY IMPORTANT TO US. PLEASE CALL OUR GUEST SERVICES SUPERVISOR AT 519-995-0125 AT MET CAMPUS OR 519-995-1014 AT OUELLETTE CAMPUS WITH ANY COMMENTS OR CONCERNS.

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If you have requested an upgraded room, we will make every effort to accommodate your request as soon as possible. There may be times when your choice of room is not available. We now require a credit card to secure a semi or private room. The credit card will not be charged if there is confirmed coverage by third party insurance. If you decide to change your room while you are in hospital, please call 519-254-5577 extension 33324.

Patient Declaration of Values for Ontario Respect and Dignity

1. We expect that our individual identity, beliefs, history, culture, and ability will be respected in our care. 2. We expect health care providers will introduce themselves and identify their role in our care. 3. We expect that we will be recognized as part of the care team, to be fully informed about our condition, and have the right to make choices in our care. 4. We expect that families and caregivers be treated with respect and seen as valuable contributors to the care team. 5. We expect that our personal health information belongs to us, and that it remain private, respected and protected.

Empathy and Compassion 1. We expect health care providers will act with empathy, kindness, and compassion. 2. We expect individualized care plans that acknowledge our unique physical, mental and emotional needs. 3. We expect that we will be treated in a manner free from stigma and assumptions. 4. We expect health care system providers and leaders will understand that their words, actions, and decisions strongly impact the lives of patients, families and caregivers.

Accountability 1. We expect open and seamless communication about our care. 2. We expect that everyone on our care team will be accountable and supported to carry out their roles and responsibilities effectively. 3. We expect a health care culture that values the experiences of patients, families and caregivers and incorporates this knowledge into policy, planning and decision making. 4. We expect that patient/family experiences and outcomes will drive the accountability of the health care system and those who deliver services, programs, and care within it. 5. We expect that health care providers will act with integrity by acknowledging their abilities, biases and limitations. 6. We expect health care providers to comply with their professional responsibilities and to deliver safe care.

Transparency 1. We expect we will be proactively and meaningfully involved in conversations about our care, considering options for our care, and decisions about our care. 2. We expect our health records will be accurate, complete, available and accessible across the provincial health system at our request. 3. We expect a transparent, clear and fair process to express a complaint, concern, or compliment about our care and that it not impact the quality of the care we receive.

Equity and Engagement

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1. We expect equal and fair access to the health care system and services for all regardless of place of origin, background, age, gender identity, sexual orientation, ability, marital or family status, education, ethnicity, race, religion, socioeconomic status or location within Ontario. 2. We expect that we will have opportunities to be included in health care policy development and program design at local, regional and provincial levels of the health care system. OUTSTANDING CARE - NO EXCEPTIONS!


Note: The purpose of this Patient Declaration of Values, drafted by the Minister’s Patient and Family Advisory Council in consultation with Ontarians, is to articulate patients’ and caregivers’ expectations of Ontario’s health care system. The Declaration is intended to serve as a compass for the individuals and organizations who are involved in health care and reflects a summary of the principles and values that patients and caregivers say are important to them. The Declaration is not intended to establish, alter or affect any legal rights or obligations, and must be interpreted in a manner that is consistent with applicable law.

Patient Representative (See Page 28)

Pets Service animals are allowed in the Hospital. Having your own pet visit you while in hospital requires advance permission. Please see the Manager of the unit for more information.

Pharmacy Services - We Care Pharmacy (See also Page 29) We Care Pharmacy, a comprehensive outpatient pharmacy, is owned & operated by Windsor Regional Hospital. We provide on-site pharmacy services for all of our patients, employees, volunteers and professional staff.

Pharmacy services provided include: • One-on-one pharmacist review of new medications; • Individual medication consultation - a full medication review with provision of recommendations for your care; • Dosette packaging compliance service; • A range of over-the-counter medications, as well as other healthcare related items, and • Seasonal flu shots. The We Care Pharmacy is located in the Lobby of the Windsor Regional Hospital, Ouellette Campus. The Pharmacy can be reached at 519-255-2181 or dial Ext. 32181, Monday to Friday 9 a.m. - 5 p.m.

Physicians You may have one or more physicians while you are here to oversee all aspects of your medical treatment. If you do not have a family doctor, or your family doctor does not have “active” hospital privileges at WRH, you will be assigned a staff doctor or Hospitalist.

Public Transit Transit Windsor provides service with stops at the public entrance of each campus. For schedule and rate inquiries, please call Transit Windsor at 519-944-4111.

Satisfaction Surveys You may be requested to complete a satisfaction survey before or after you leave the hospital. Your opinions and comments are important to us to help improve services.

Security Security Officers are on site 24 hours a day, 7 days a week. Our officers can be found at the Emergency Room entrance and in the Security Office. Additional officers patrol the inside and outside of the hospital and are equipped with radios. Hospital doors are secured and locked after visiting hours and reopened early in the morning. After hours, entry is through the Emergency Department entrance.

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Your suggestions and comments help guide us in achieving our vision of Outstanding Care – No Exceptions! We invite you to share any care concerns that you or a loved one may have with Amanda Lefrancois, Patient Representative at the WRH-Ouellette Campus or Corrin Primeau, Patient Representative at the WRHMetropolitan Campus. Amanda and Corrin are available to assist with any issues dealing with the delivery of services at the Metropolitan and Ouellette Campuses. Any patient/client/resident, family or staff member can request these services to assist with problem solving or advocating and Amanda or Corrin will meet with you to discuss your issue. We hope you can resolve any concerns you have with our staff. However, if you need further assistance, please contact:

Amanda Lefrancois, Ouellette Campus 519-254-5577 ext. 34404 Cell: 519-995-0274 or amanda.lefrancois@wrh.on.ca Corrin Primeau, Metropolitan Campus 519-254-5577 ext. 52317 Cell: 519-995-2063 or corrin.primeau@wrh.on.ca

Amanda Lefrancois Patient Representative Ouellette Campus

www.wrh.on.ca

Our Vision: Outstanding Care - No Exceptions! Our Mission: Deliver an outstanding patient care experience driven by a passionate commitment to excellence.

METROPOLITAN CAMPUS ▪ 1995 Lens Avenue, Windsor, Ontario, N8W 1L9 OUELLETTE AVENUE ▪ 1030 Ouellette Avenue, Windsor, Ontario, N9A 1E1

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OUTSTANDING CARE - NO EXCEPTIONS!


www.wrh.on.ca

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Smoking Under provincial law, smoking and vaping are NOT permitted ANYWHERE on hospital property. This includes our parking lots and any entrances and exits. Violators are subject to fines that can be laid by the Windsor-Essex County Health Unit. If you must smoke, you must move to a public sidewalk along the perimeter of hospital property.

Social Work Social Workers assist patients and families during a hospital stay by supporting the patient’s overall emotional and social well-being through counselling, advocacy and community referrals. Social Work staff can help you address concerns identified during your hospital stay, assess your future care needs and determine how these needs may be met during your hospital stay or within the community after you leave. If you have questions about Social Work, please call extension 33235.

Speech Language Pathologists Speech language pathologists assess and treat swallowing, language, sound production, fluency and voice disorders.

Spiritual Care Services The spiritual care team is an integral part of the healthcare team. Clinically trained Chaplains are available to offer emotional and spiritual support, crisis intervention, counselling, bereavement and a listening ear for patients, families and staff members. Whether you would like prayers, a blessing or a baptism, Chaplains can help. They can also help connect you with individuals from your own community faith group. The Multi-Faith Prayer Room is located in room 1-533, in the same hallway as the gift shop and is always available for quiet reflection or prayer. In addition, Roman Catholic Mass is offered every Monday afternoon at 12:30 pm, in the LaSalle Room, which is located on the first floor in the hallway next to the Cashier’s Office. For more information, ask a member of your care team, contact the Switchboard or contact the Spiritual Care team directly at ext. 33170.

Television Rental Service

In Room Television Rental Service: Patient TV services can be ordered online from Health Hub Solutions 24 hours a day, 7 days a week. Windsor Regional Hospital provides bedside TV service at no charge for patients who request, receive and pay for a private or semi-private room either personally or by using their secondary health insurance (Blue Cross, Green Shield, Wawanesa, etc.). In order to receive this service, you must contact the Admitting Department.

Visit HealthHubSolutions.ca/rent-now/ to order online or dial ext. 52700. PLEASE DIRECT ALL PATIENT TV INQUIRIES TO THE CALL CENTRE: 1-866-223-3686 Monday to Friday: 8:30 am EST to 11:00 pm EST Saturday, Sunday and Holidays: 10:30 am to 8:00 pm EST After hours, please call Switchboard “0” for assistance.

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OUTSTANDING CARE - NO EXCEPTIONS!


Transportation (Medical Non-Urgent) Patients are responsible for fees related to transportation home following discharge or during hospital passes. Before leaving the Hospital, patients and/or their families are required to complete a DISCHARGE MODE OF TRANSPORTATION form to assist in planning for Discharge. Windsor Regional Hospital will assist in making arrangements to utilize the services of a local non-urgent transportation company or provide patients and their families with the names and numbers to make those arrangements if needed.  Medical Non-Urgent transportation services have Stretcher vehicles available as well as wheelchair accessible vans equipped with oxygen if required. For more information and to inquire about fees for this service, please speak to your Health Care Team.

Valuables Please be advised that the hospital cannot be responsible for loss or damage of personal belongings. It is recommended that you leave money, jewellery and other valuables at home.

Vending Machines Vending machines are located in the Cafeteria, the Ambulatory Department Waiting Area, the 3rd Floor ICU waiting area, and the 2nd floor Operating Room Waiting Area. Fresh items are provided daily in the Cafeteria machines.

Volunteer Services Volunteers are a valued resource to Windsor Regional Hospital and are comprised of students, retirees, practicums, professionals and individuals who wish to provide support, comfort and assistance to patients, families and staff. They serve in many departments across the hospital. If you are interested in learning about Volunteer opportunities, please call Switchboard by dialing ‘0’ and ask for Volunteer Services for more information.

Wi-Fi Windsor Regional Hospital is pleased to provide wireless internet access to patients and visitors, at no charge. The GuestWRH network requires a username (wecare) and password (wecare). If you have trouble connecting, please contact the Switchboard by dialing ‘0’.

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WINDSOR FAMILY HEALTH TEAM The Windsor Family Health team is an affiliate of WRH and offers high quality primary health care for residents in Windsor and the surrounding area. An inter-professional group of health care practitioners, including family physicians, provide health care in an integrated, respectful and holistic environment to help keep patients healthy before illness occurs. The focus of the health team is on disease management and prevention, rehabilitation, palliative care and health promotion. To access services at the Windsor FHT patients have to be willing to enroll with a primary care provider (physician or nurse practitioner). Once enrolled (accepted into the group practice) patients have access to the full team (nurses, dietitian, social worker and health promoter) to meet their health care goals. To find out more about enrolment visit www.windsorfht.ca or call 519-250-5656.

The Windsor FHT is not a walk-in clinic.

Download theFamily The Windsor apHealth p fTeam or operates under a community governance model and is a

Complementing our services to the general population all team members are specially trained to provide clinically competent services to the local gay, lesbian, bisexual and transgender community.

FREE

registered charity.

FREE The WRH MY CARE JOURNEY App helps YOU and your FAMILY: DO WN LOA

D THE

My Care Journey Ap p

Know what to expect in the hospital Play an active role in your treatment Understand next steps in your care

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FREE and EASY to use

DAY 1 How long will I stay?

OUTSTANDING CARE - NO EXCEPTIONS!


Hospital and Community Programs & Services

519-254-5577

EXTENSION DIRECTORY A

E

ADULT DAY SURGERY/ DAY PROCEDURES.................................................EXT. 33241 AUTO ATTENDANT.............................................519-254-5577

ECHOCARDIOGRAPHY .......................................EXT. 33155 - EEG................................................................... EXT. 33238 - EKG....................................................................EXT. 33155 EMERGENCY DEPARTMENT.............................519-973-4401 ENDOSCOPY..........................................................EXT. 37637 ENVIRONMENTAL SERVICES.................................EXT. 37820

B BASE HOSPITAL..................................................519-254-5577 BIOMEDICAL ENGINEERING............................... EXT. 32463

C C.T. SUITE.................................................................EXT. 34413 CARDIAC CARE UNIT........................................... EXT. 33504 CARDIAC CATH LAB............................................. EXT. 33088 CARDIAC INVESTIGATION....................................EXT. 33155 - HOLTER MONITORING BOOKING..................EXT. 33155 - PACEMAKER CLINIC........................................EXT. 33215 CENTRAL SERVICE & REPROCESSING.................EXT. 33412 CHAPEL...................................................................EXT. 33180 CLINICAL PATHWAY.............................................. EXT. 33250 CLINICAL TEACHING UNIT................................... EXT. 33220 CLINICS...................................................................EXT. 33742 COMMUNITY CARE ACCESS CENTRE................ EXT. 33599 COMMUNITY CRISIS CENTRE - 24-HOUR CRISIS LINE..................................519-973-4435 - LEAMINGTON OFFICE................................519-326-3528 - DISTRESS CENTRE............................................. EXT. 33277 CORPORATE COMMUNICATIONS...................... EXT. 33350 CYSTOSCOPY ........................................................ EXT. 33131

D DIAGNOSTIC IMAGING....................................... EXT. 33464 DOMESTIC VIOLENCE PROGRAM..................519-255-2234 DISTRICT STROKE CENTRE......................................EXT. 33770 - TIA CLINIC........................................................ EXT. 33665

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F FACILITIES................................................................EXT. 33185 FINANCE - ACCOUNTS PAYABLE PROCURE................ 519-436-1221 - BUSINESS OFFICE: CASHIER............................................................ EXT. 33175 INPATIENT ACCOUNTS RECEIVABLE............... EXT. 33173 OUTPATIENT ACCOUNTS RECEIVABLE.......... EXT. 33058 4 MEDICAL .............................................................EXT. 33210 FOUNDATION WINDSOR REGIONAL HOSPITAL............................................................519-973-4433 FRACTURE CLINIC................................................. EXT. 32408

G GIFT SHOP............................................................... EXT. 33171

H HEALTH OFFICE.......................................................EXT. 33214 HEALTH RECORDS..................................................EXT. 33168 - RELEASE OF INFORMATION/ LEGAL CORRESPONDENCE............................ EXT. 33191 - RELEASE OF INFORMATION/ MEDICAL CORRESPONDENCE...................... EXT. 33191 HOLTER MONITORING...........................................EXT. 33155 HOSPITALISTS...........................................................EXT. 33319 HUMAN RESOURCES............................................ EXT. 33023 INFECTION CONTROL........................................... EXT. 33578 INFORMATION DESK..............................................EXT. 33272 INFORMATION SERVICES......................................EXT. 37771 INTENSIVE CARE UNIT............................................EXT. 33100

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L LABORATORY MEDICINE - LABORATORY OFFICE......................................EXT. 34414 - PATHOLOGY OFFICE........................................EXT. 34416 - HISTOLOGY.......................................................EXT. 33135 - MICROBIOLOGY.............................................. EXT. 33141 - HEMATOLOGY..................................................EXT. 33149 - TRANSFUSION SERVICES (BLOOD BANK)...... EXT. 33147 - SPECIMEN PROCUREMENT............................ EXT. 33458 LASER EYE CLINIC..................................................EXT. 33742 LIBRARY................................................................... EXT. 33178 LOST & FOUND.......................................................EXT. 33218

M MEDICAL AFFAIRS..................................................EXT. 33148

N NEUROLOGY.......................................................... EXT. 33048 NEUROSURGERY UNIT........................................... EXT. 33202 NUCLEAR MEDICINE - BOOKINGS....................................................... EXT. 33356 NURSING ADMINISTRATION..................................EXT. 33696 NURSING RESOURCE TEAM (STAFFING)..............EXT. 33146 NUTRITION & FOOD SERVICES.............................EXT. 33163

O OCCUPATIONAL HEALTH & SAFETY.....................EXT. 33214 OPERATING ROOM...............................................EXT. 34421 ORGAN & TISSUE DONATION...............................EXT. 33421 ORGANIZATIONAL DEVELOPMENT..................... EXT. 33206

P PAIN & SYMPTOM MANAGEMENT.......................EXT. 33013 PARKING................................................................ EXT. 33268 PATIENT REGISTRATION......................................... EXT. 33324 PATIENT & COMMUNITY ADVOCATE..............519-973-4404 PAYROLL.................................................................. EXT. 33181 PHARMACY.............................. 519-255-2181 OR EXT. 32181 PLANNING & OPERATIONS DEVELOPMENT.......................................................EXT. 33125

PRE-ADMISSION CLINIC........................................EXT. 32490 PRINT SHOP..................................................EXT. 33167/33091 PSYCHIATRY MENTAL HEALTH PROGRAM - TAYFOUR CAMPUS....................... 519-257-5111, EXT. 76508 - OUELLETTE CAMPUS...................519-254-5577, EXT. 33354 PUBLIC AFFAIRS.................................................519-973-4433

R REHABILITATION SERVICES - PHYSIOTHERAPY...............................................EXT. 37542 - OCCUPATIONAL THERAPY PHYSICAL MEDICINE..........................................................EXT. 33370 - SPEECH LANGUAGE PATHOLOGY.................EXT. 33370 RENAL DIALYSIS - RENAL CLINIC................................................... EXT. 32115 - SATELLITE SELF CARE UNIT............................519-971-7692 RESEARCH ETHICS BOARD.................................. EXT. 33805 RESOURCE UTILIZATION MGT............................... EXT. 33282 RESPIRATORY THERAPY......................................... EXT. 33245

S SECURITY.................................................................EXT. 33192 SEVENTH FLOOR – MEDICAL PROGRAM......................................EXT. 7W33221 SIXTH FLOOR – SURGICAL PROGRAM.................EXT. 33870 OR EXT. 33864 SOCIAL WORK....................................................... EXT. 33235 SPIRITUAL CARE SERVICES.................................... EXT. 33170 SWITCHBOARD.......................................................................0

T 3 EAST-MEDICAL PROGRAM............................... EXT. 33008 TRAUMA SERVICES................................................ EXT. 32604 TV ATTENDANT....................................................... EXT. 34688

V VOLUNTEER SERVICES.......................................... EXT. 33205

W WINDSOR REGIONAL HOSPITAL FOUNDATION....................................................519-973-4433

IS THERE ANYTHING WE HAVE MISSED THAT WOULD HAVE BEEN VALUABLE TO KNOW? PLEASE LET US KNOW!! www.wrh.on.ca

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519-254-5577 Ext. 52005

OUTSTANDING CARE - NO EXCEPTIONS!


The Windsor Regional Hospital Foundation The Windsor Regional Hospital Foundation is dedicated to meeting the current and future requirements for capital medical equipment, research, health care education, new technology and facility improvements. Funds donated to the Foundation support several programs such as: • • • • • • • • •

Critical Care (ICU/CCU) Cardiac Catherization Lab/Angioplasty Emergency/Trauma Family Birthing Centre / NICU Mental Health / Brain Disorders Medicine Inpatient / Outpatient Oncology (Cancer) Paediatric Services Renal Dialysis

• Surgery You may also support the Windsor Regional Hospital Foundation through a Planned Gift. There are several opportunities available such as through a bequest, life insurance, securities, tax-free account, estate wills and charitable annuities.

Leaving a legacy is a way to ensure that future generations in our community will continue to receive outstanding medical care at Windsor Regional Hospital. By making a gift, you enrich your own life, and the lives of those around you for many years to come.

For more information, contact Gisele Seguin at 519-254-5577, Ext. 52008.

WINDSOR REGIONAL HOSPITAL MET CAMPUS www.wrh.on.ca

WINDSOR REGIONAL HOSPITAL OUELLETTE CAMPUS

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SUPPORT THE WINDSOR REGIONAL HOSPITAL FOUNDATION THROUGH THE NATIONAL BANK FINANCIAL WEALTH MANAGEMENT COMMUNITY SUPPORT PROGRAM Receive world class investment advice and financial planning help and support the Windsor Regional Hospital Foundation at the same time. Contact me at 519-258-7349 or larry.sandre@nbc.ca and I will meet with you to determine if this program will be right for you.

Larry Sandre, CPA, CA, IA

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OUTSTANDING CARE - NO EXCEPTIONS!


My Medications

My Emergency Contact(s)

NAME: RELATIONSHIP: CONTACT NUMBER: NAME: RELATIONSHIP: CONTACT NUMBER:

My Questions

My Notes

www.wrh.on.ca

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370 Erie St. East, Windsor, Ontario N9A 3X3

Tel: 519-256-4854 • Fax: 519-256-3431 www.mentalhealthconnections.ca Mental Health Connections Provides Services in Windsor and Leamington - No Cost to Clients Adults with a mental illness: • Education – Recovery Based • Fitness and Nutrition • Social and Recreational • Vocational • Peer Support Family Members of persons with a mental illness: • Monthly Support Meetings • 12 Week Family Education Programs • Individual sessions by appointment A monthly schedule is available. Please call for details.

The Hospice serves patients and their families living with a life-altering diagnosis; from pre-diagnosis to bereavement. Services include wellness programs, support groups, counselling and palliative care. The Hospice provides all services at no cost, offering peace and ongoing hope at every stage of life’s journey.

SUPPORT • EDUCATE • EMPOWER The Hospice of Windsor & Essex County Inc. 6038 Empress Street, Windsor, ON www.thehospice.ca

519.974.7100

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Community Supporters Windsor Regional Hospital would like to thank the many local businesses/sponsors who made this Patient Services Directory possible for our patients. Please take a moment to review the following advertisements. You will find an excellent variety of services which may be helpful to you during or following your hospital stay.

“CMHA Windsor Essex is the lead provider and advocate of specialized community mental health and addiction services intergrated with comprehensive primary health care services.”

Please visit our website at www.windsoressex.cmha.ca or call 519-255-7440 for more information.

OUTSTANDING CARE - NO EXCEPTIONS!


BUSINESS CARDS BANNERS INVOICES LETTERHEAD NOTEPADS LABELS ENVELOPES LOGO DESIGN LAMINATING BROCHURES

www.wrh.on.ca

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T: (613) 475-2927 E: info@wecaninkit.ca A: 15681 Highway #2 Brighton, ON K0K 1H0

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Profile for Willow Publishing

Windsor Regional Hospital – Ouellette Campus – Patient Information  

Windsor Regional Hospital – Ouellette Campus – Patient Information

Windsor Regional Hospital – Ouellette Campus – Patient Information  

Windsor Regional Hospital – Ouellette Campus – Patient Information