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Victorian Order of Nurses

Community Health Guide serving hastings, northumberland, prince edward

Your source for information about local VON programs and services. www.von.ca Find us on


Special thanks to our funders for 2016/2017

and all of our generous individual and corporate donors

VON Hastings, Northumberland, Prince Edward 80 Division Street, Trenton ON K8V 5S5 (613) 392-4181 Toll Free: 1-888-279-4866 (4VON)

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Table of Contents Acronyms Used in this Guide..... 4 Community Support Services....14 About VON.............................. 5 • Meals on Wheels...................14 • Volunteer Visiting...................14 Core Values............................... 5 • Congregate Dining.................14 Philosophy................................ 5 • Volunteer Transportation........14 Our Service Stands Out............. 6 • Senior’s Fitness......................15 • Telephone Reassurance..........15 Client Testimonial...................... 7 • Home Help Maintenance......15 Professional Nursing Services..... 8 • Assisted Living Services..........15 • General Visiting Nursing.......... 8 • Palliative Care Program........... 8 • Intravenous Therapy Program... 9 • Wound Specialists.................. 9 • Ostomy Care.........................10 • Dialysis Program....................10 • Foot Care Program................11

• Neighbours Helping Neighbours............................15

VON Adult Day Services..........17 • VON Adult Day Sites.............18

SMILE......................................19 Volunteer Opportunities.......... 21 Community Corporation.......... 22 In-Home Respite for Caregivers................................12 Why Give to VON?................. 23 • Planned Giving......................23 Home & Personal Support Program...................................13 Community Telephone Index....24 • Home Management...............13 • Personal Care........................13 • Respite..................................13

Hastings & Prince Edward Counties...................................24 Northumberland.......................27

Index of Community Advertisers...............................31 How to Reach VON For information about our services or volunteer opportunities please call: VON Hastings, Northumberland, Prince Edward Main Office 80 Division St., Trenton ON K8V 5S5 (613) 392-4181 Toll Free: 1-888-279-4866 (4VON) Community Health Guide

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Acronyms Used in this Guide VON

Victorian Order of Nurses

CC

Community Corporation (The VON equivalent to a volunteer Board of Directors)

CCAC

Community Care Access Centre

EFP

Exercise & Falls Prevention

LHIN

Local Health Integration Network

MOW

Meals on Wheels

PSW

Personal Support Worker

RN

Registered Nurse

RPN

Registered Practical Nurse

SMART

Seniors Maintaining Active Roles Together

SMILE

Seniors Managing Independent Living Easily

2016 Trivia Challenge Champs - Garrett’s Gang

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About VON VON is the longest serving healthcare organization in Canada. We offer more than 25 different home care, personal support, and community services to enhance each client’s quality of life. We provide seniors with the supports needed to remain independent and in their own homes for as long as possible. In the Hastings, Northumberland, Prince Edward region we’ve been providing these services for almost 100 years.

Core Values Respect Participation Responsiveness Courage

Philosophy VON, a registered charity, addresses the health needs of people through services provided by nurses, other health professionals, support service workers and volunteers. As a major provider of nursing and other services, in the home and community, VON believes that: • Individuals have primary responsibility for their own health. • The maintenance of health directly and positively affects the quality of their life. • The value and dignity of human life is respected. • Individuals have the right to accept or refuse health care, to obtain information about their health and health care, and to participate with health professionals in making decisions about and plans for the provision of their care. Individuals and families are supported so they can live, and meet death, in comfort and with dignity. • Access to comprehensive, compassionate, family and community centred health care is the right of all individuals regardless of their ability to pay. • Health care providers should work in partnership to develop, implement and evaluate services which respond to the expressed needs of individuals, families and communities in keeping with the principles of primary health care. Community Health Guide

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Our Service Stands Out • VON Hastings, Northumberland, Prince Edward delivers care, 24 hours a day, 7 days a week, all year long. • VON delivers a variety of nursing care, specialized services, home support services, and Community Support Services. • VON offers personally designed care for the needs of our clients, caregivers and families. • As a charitable not-for-profit health care agency, donations are used to provide free or subsidized services to persons who cannot afford to pay. • For expert care and friendly, professional services, you can depend on VON’s carefully chosen health care team: Registered Nurses, Registered Practical Nurses, Health Care Aides, Personal Support Workers and Nurse Practitioners. • Experienced and specially trained staff provide a variety of in-home quality Nursing, PSW, and Community Support Services to people of all ages, backgrounds and needs. • Continuing education is a VON priority. VON staff attend specialized training and advanced courses in community health care to ensure they remain up to date with current practices and regulations. • For services to help you remain at home, actively and independently, VON offers Meals on Wheels, and a full range of Home Care and Community Support Services. • VON Nurses link people with helpful community resources. • Every effort is made to speak with clients in their preferred language. The dignity and beliefs of all people are respected.

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SMART Fitness Class Works Wonders We all know that it’s important to include physical activity in our daily lives but it’s especially important as we enter our golden years. In fact, at VON we call it SMART! Seniors Maintaining Active Roles Together (SMART) is a senior’s fitness program designed to improve balance, strength, flexibility and overall heart health. Our instructors lead classes of simple exercises geared to prevent falls and recover from injuries or stroke. The program is free and offered in many communities throughout Hastings, Agnes Wilson, 93, exercises with Joyce Wilson and Bill Meaney at Aldersgate Village in Belleville. Photo Northumberland and Prince and story by: Luke Hendry, The Belleville Intelligencer Edward counties. Exercises are modified to meet participants’ needs and ability levels, and can be completed from either a standing or sitting position. Every class focuses on functional exercise to help seniors maintain their independence and remain in their own homes. “It keeps us out of the hospital,” said 93 year old Agnes Wilson, when speaking about the program in January. Mrs. Wilson makes the trek from Stirling to Belleville twice a week with her 3 daughters and son-in-law, who all participate in the classes together. Before attending the program, Agnes said she was beginning to fall a lot and with regular participation in SMART classes she is able to go for an hour long walk every day and do her own housework. As we age, a small fall can have a major impact on our lives, making everyday tasks very challenging and causing us to be dependent on others for assistance. But one thing’s for sure, states Wilson, “you’re never too old to start!” On top of the obvious health benefits, there is a social component to the program, says SMART Coordinator, Jilian Cowan; “friendships develop amongst the seniors, providing even more improvements to their health.” To find out the closest location for you or to ask any questions about the program, please call Jilian toll free at 1-888-279-4866. Community Health Guide

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Professional Nursing Services • General Visiting Nursing All VON nursing services are provided by RNs or RPNs, holding current, valid Certificates of Competence issued by the College of Nurses of Ontario. The objective of VON Nursing Services is to assist people to remain at home or to return to their normal daily activities as soon as possible. VON nurses help individuals to make informed decisions about their health, and enable clients to attain and maintain their highest level of independence and quality of life. VON Nurses provide support to caregivers and families in their caregiving roles. VON is committed to working with the Access Centres and other community partners to provide all residents of Hastings, Northumberland, Prince Edward access to the best quality nursing services. VON provides 24 hour a day service. A professional nurse and manager are on call 24 hours a day to provide urgent services to clients outside of regular working hours.

• Palliative Care Program VON understands just how devastating the diagnosis of a potentially non-curable illness can be, not only to the person with the illness but also to his/her family and caregivers. At VON, we have nurses with specialized training in Oncology (care of clients living with cancer) and Palliative Care (nursing with a focus on promoting optimum quality of life at all stages of a non-curable illness). We are committed to providing care and compassion and the most up to date knowledge and skills available. We understand that in these circumstances only the best will do. Our Palliative Care Team’s goal is to provide optimum knowledge to all nurses at VON in matters of pain control, symptom management, and on-going support of the client, family and/or caregivers. This is achieved through active participation with Cancer Care Ontario, the Palliative Pain and Symptom Management Programs through the Ministry of Health, the Quinte Regional Integrated Palliative Care Team and focus groups in the community.

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VON Palliative Care nurses also collaborate with the client and caregivers to provide client-focused care. Any individual faced with a life threatening illness can be confident that the care they receive from VON will include ongoing concern for their physical comfort and emotional well-being as well as ongoing compassionate support to the client, family and/or caregivers, thereby greatly enhancing quality of life for those involved. Services may be paid by the provincial health plan, insurance companies, or on a private pay basis.

• Intravenous Therapy Program VON’s Intravenous Therapy Program delivers skilled nursing care and teaching to individuals in need of intravenous medications and/or solutions to manage and to maintain their health. These services are provided in the comfort of your own home. This enables you to remain in your home and actively participate in your community. Care is provided by Registered Nurses proficient in I.V. therapy, pump management, ambulatory infusion and central lines. Fee for services may be covered by the provincial health plan, private insurance or on a private pay basis.

• Wound Specialists People with ostomies, fistulas, ulcers, and incontinence have very special needs. VON Wound Specialists are nurses who are specially trained to deal with the problems associated with these conditions. They keep abreast of state-of-the-art equipment and treatment programs. The aim of the VON Wound Specialists (WS) is to promote a person’s dignity, independence, and participation in family and community life. Services are available in home, in long term care facilities, and clinic settings. Services are directed to the person involved as well as their family and caregivers.

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• Ostomy Care A stoma is a surgically created opening in the abdomen that is made when a bowel or bladder diversion is needed. The Wound Specialists (WS) offer pre-operative counselling to help the person prepare for the change in body function and body image after surgery. Post-operatively, the WS provides instruction on the techniques and appliances necessary for care of an ostomy. The WS also provides emotional support to the individual and their family.

• Dialysis Program VON’s specially trained Dialysis Nurses offer teaching, assistance with, and performance of dialysis in your home. These services are available 24 hours a day, 7 days a week, all year long. VON nurses provide a professional link and ongoing communication between the client, physician, and the Home Peritoneal Dialysis Unit.

VON delivers the following Dialysis services: • Pre-dialysis assessment of client, family and home environment to determine suitability for home dialysis; • Follow-up teaching at home with new clients starting on dialysis; • Perform dialysis exchanges and exit site care using a variety of equipment when clients and/or family are unable to do so; • Carry out dialysis exchanges, administration of intraperitoneal medications when a client’s condition necessitates; • Teach and monitor medication administration in the bags and/or by mouth; • Assist client in ordering dialysis supplies on a monthly basis; • Provide respite care for a family to take time away; • Provide continuing education and health teaching to other health care agencies, clients, client families, and the community. • Veterans’ Independence Program Assessment Visits. Working with the Federal Department of Veterans Affairs, the VON Nurse helps veterans with long-term health problems and determines the kind of assistance they need.

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• Foot Care Program VON Hastings, Northumberland, Prince Edward offers foot care in clinic settings and at home. Healthy lifestyle, optimum mobility and independence are important for people of all ages. The average person walks approximately 325,000 kms in a lifetime and puts 700 tonnes of weight on each foot every day. Occupational activities, athletics, improper foot wear and individual differences in gait also impact foot health. Special consideration also needs to be given to individuals who have certain medical conditions, such as: diabetes, arthritis or neuromuscular disorders. Some medications also affect the structure and health of the foot. Our high standards of care are based on evidence and research. Information is kept current and monitored by the national Best Practice Team. The nurses who provide care in this program have education in basic, advanced and diabetic foot care.

Services include: • A general overview of your health and a thorough assessment of your feet • Trimming of nails • Treatment of ingrown and thickened nails • Callus and corn care • Dry skin care • Foot care education • Comfort measures • Referral to other health care professionals where necessary The emphasis on health promotion and disease prevention in this program is just one aspect of our wide range of community health care solutions that meet the needs of our patients.

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In-Home Respite for Caregivers In-Home Respite is a program designed primarily to provide caregiver relief for families caring for loved ones with cognitive or physical challenges. Consideration is also given to the frail elderly.

Features of the program are: • An experienced team member will visit the home, and together with the caregiver develop a suitable program of support for the caregiver and the care receiver; • Services include: ongoing caregiver support, counseling and information/education; • A trained respite worker will be matched with the client, and where possible, that pairing is maintained during their time in the program to provide continuity. The focus is on encouraging and supporting client preferences and abilities while offering caregivers free time and respite from caregiving; • Respite hours are based on needs and staff availability. The service is available 7 days a week.

To Access the Service

Please contact your local Community Care Access Centre to request this service.

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Home & Personal Support Program Home Support Services enhance an individual’s quality of life by providing them with the personal assistance and support needed to make them comfortable in their own homes. “My husband is happy when his male PSW visits with him while I go shopping. They talk about baseball and cars after his bath”. Mabel, Caregiver

We provide special care for… • Frail elderly seniors • People recovering from surgery, injury or illness • People with cognitive impairment • Children and adults with special needs • Terminally ill individuals

Specially Trained Staff Our dedicated staff of Personal Support Workers provide assistance with light household duties and caregiver respite.

Home Management Personal Support Workers assist people with activities of daily living while in the comfort of their own homes. Some examples include: • Laundry

• Light Housekeeping

• Meal Planning and Preparation

Personal Care • Bathing

• Feeding

• Skin care

• Exercise

• Dressing

• Medication Supervision

• Grooming

• Catheter and Colostomy Care

Respite Periods of relief for caregivers, allowing them to tend to other responsibilities outside of the home knowing their loved one is with a qualified health care professional. Community Health Guide

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Community Support Services The Southeast Local Health Integration Network partially funds community support, volunteer based programs. These services are provided to persons with physical and/or age related disabilities and their caregivers. VON supports individuals to remain healthy, active and independent, so they can remain in their own homes for as long as possible. Some user fees applied. Subsidies available. • Meals on Wheels: Nutritious, hot and frozen meals are delivered to the client’s home by caring volunteers. This service is available for a small fee for residents within the Quinte West community. Hot meals, including dessert, are prepared by a local caterer. Our frozen menu includes entrees, breakfast foods, soups and dessert items. Special diet menu items are also available through our frozen meal supplier. • Volunteer Visiting: Trained volunteers provide companionship and a link to the community. Regular weekly visits break the isolation of living alone. • Congregate Dining: Noontime dinners are offered in Trenton once a month. Social interaction and educational opportunities are provided. • Volunteer Transportation: A transportation service is available, for a small fee, to provide clients with rides to medical appointments, errands and social outings. This service helps individuals remain independent, and provides regular contact with friendly volunteers.

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• Seniors’ Fitness Programs: VON has several fitness programs for older adults encouraging increased physical activity as part of daily living. They include monitored fitness activities and wellness education to enhance mobility, decrease risk of falls and injury, delay the progression of certain diseases, and assist with stroke recovery. Exercise programs are facilitated by qualified fitness leaders and are available at home or in a group setting. • Telephone Reassurance: Volunteers make a friendly call in the morning providing family and caregiver reassurance. There is no charge for this service. • Home Help Maintenance: This program is a brokerage system in which VON helps clients find independent contractors to assist with yard work, routine housework tasks, snow shoveling, and grocery shopping. Fees are agreed upon between the worker and the client. • Assisted Living Program: The VON Assisted Living Program provides services to eligible seniors living within designated geographic areas in Belleville, Cobourg and Campbellford. Services include personal support assistance such as dressing, personal hygiene, assisting and monitoring medication use and other routine activities of living; homemaking services including shopping, housecleaning and meal preparation; security checks or reassurance services including visits to ensure client health or safety; and care coordination. Funded by the LHIN, services are flexible to the needs of the client and available 24 hours a day, 7 days a week on both a scheduled and unscheduled basis. Eligible seniors include those at high risk of requiring institutional care without this flexible and client-centred style of enhanced support. The VON Assisted Living Program allows these individuals to remain in their own homes with the support they need to maintain their health and safety. Access to this service requires a referral from the CCAC. • Neighbours Helping Neighbours: Community Respite through Neighbours Helping Neighbours, a VON Initiative! Did you know that small acts of kindness could make a huge difference to a caregiver, and help keep someone at home where they want to be? You don’t have to be a professional to provide respite! VON Hastings, Northumberland, Prince Edward understands the needs of caregivers, and developed an educational tool kit to build community respite. The program is offered at a minimal cost of $50 to Community Health Guide

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community groups, churches, services clubs, who would like to build that informal capacity within their group or community. It is a six hour training program that can be divided into several modules. It is meant to provide an understanding and a comfort level to those individuals wishing to help out in their community, who don’t know how-to start or go about it. The training is written in simple terms, anyone can do it, from youth to seniors. The kit is all inclusive, with handouts, overheads, exercises and full instructions to facilitate the training from beginning to end. Make a difference; bring Neighbours Helping Neighbours to your community. It is an investment that will develop great returns! For more information contact Carole Dove, Manager 1-888-279-4866 or email carole.dove@von.ca.

Loyalist nursing students providing blood pressure checks at the Belleville Seniors’ Fair.

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VON Adult Day Services VON Adult Day Programs offer client-centred, compassionate care for individuals in the community living with cognitive and physical challenges. Caregivers experience worry-free time away while their loved one attends either full or half-day programs that focus on supporting strengths and capabilities of the individuals who attend. Caring and specially trained staff support individuals to remain active, engaged and secure while participating in the activities designed to meet their social and recreational needs. Services are available in the following communities: Quinte West, Picton, Brighton, Cobourg, Bancroft, Belleville, Port Hope and Campbellford. Please feel free to call for additional information or to arrange for a tour at any one of our locations. Call (613) 392-4181 or 1-888-279-4866.

Grand opening of the new site of Picton Adult Day Program.

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VON ADULT DAY SITES Belleville Adult Day Services Crossroads to Care: Bayview Mall 470 Dundas St. E. Belleville, Ontario K8N 3A1 (613) 961-8878

Picton Adult Day Services: McFarland Memorial Home for the Aged 74B King St. Picton, Ontario K0K 2T0 (613) 476-8799 1-866-628-4831

Bancroft Adult Day Services: Community Care for North Hastings 1 Manor Lane Bancroft, Ontario K0L 1C0 (613) 332-3126

Port Hope Adult Day Services: Port Hope Community Health Centre 2nd floor community room 99 Toronto Rd. Port Hope, Ontario L1A 3S4 (905) 269-7081

Brighton Adult Day Services: 46 Prince Edward Street Unit 9 Brighton, Ontario K0H 1H0 (613) 475-6264 Campbellford Adult Day Services: Campbellford Memorial Multicare Lodge 174 Oliver Rd Campbellford, Ontario K0L 1L0 (705) 768-6709

Quinte West Adult Day Services: 8 Frankford Crescent Unit 2 Trenton, Ontario K8V 4L2 (613) 208-0774

Cobourg Adult Day Centre: 700 D’arcy St. Unit 18 Cobourg, Ontario K9A 5T3 (905) 377-8659 1-866-232-8828

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SMILE Seniors Managing Independent Living Easily

General Information 1. What is the SMILE Program? The SMILE program makes it possible for frail seniors, who are at risk of loss of independence, to remain in their own homes. The program provides access to services for the seniors (and their caregivers). Dignity is a matter of choice, and the SMILE program offers seniors options in managing their own care. Seniors can choose what services they need, when they need them and who will provide those services. 2. Why was the program developed? • To assist seniors in receiving services that meet their needs in a way that it is best suited to their circumstances • To reduce the risk of premature dependence and institutionalization • To improve the quality of life of seniors 3. Who is eligible? To be eligible the senior must meet the following criteria. • Require assistance with multiple household tasks and activities due to either a functional or cognitive impairment • Be over 75 years of age or living with a disease of aging • Live alone or with a caregiver unable to assist • Be at risk of admission to hospital or a Long Term Care Home. 4. Is there a fee for service? Services are arranged based on the needs of the senior and individualized care plans and budgets are developed to meet their needs. There is no set fee for any service authorized by the SMILE Program. Service Providers are chosen by the client and are not employees of VON. 5. Will the assessment include disclosure of my financial status? No. The assessment is related to your health and well being and ability to manage your activities of daily living.

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6. What services may be funded? • Household Management • Cleaning • Laundry • Meals • Shopping • Errands • Transportation • Respite • In home • Adult Day Programs • Seasonal Outdoor Chores • Grass Cutting • Snow Removal 7. How do I contact the SMILE Program? Contact the SMILE Program at: 80 Division Street, Suite 14 Trenton, ON K8V 5S5 Telephone: 1-888-866-6647 Fax: 1-866-965-4389

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Volunteer Opportunities Join our Volunteer Team and be part of VON’s vision of a healthy community! • Helping at Adult Day Programs • Leading Seniors Fitness Classes • Assisting at Footcare Clinics • Driving Seniors to appointments • Providing friendly visits to a senior • Promoting VON in the community • Delivering Meals on Wheels in Quinte West • Being a Community Board Member • Working on Fundraising Events • Assisting in the office VON sincerely thanks all of our volunteers. You have demonstrated that no matter what stage of your life you are at, or the time you have to give, volunteering is rewarding and important work! To volunteer, call VON Hastings Northumberland, Prince Edward Site at (613) 392-4181 or 1-888-279-4866. To sit on our local board contact ext. 5358. All Community Support Services offer rewarding and meaningful volunteer opportunities. Whether you enjoy seniors, cooking, driving, or organizing, there is a place for you!

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Community Corporation VON Hastings, Northumberland, Prince Edward Community Corporation is the VON equivalent to a volunteer Board of Directors; responsible for raising funds to support local programs and services. They also participate in a variety of activities promoting community based health care, and advocate on behalf of seniors and caregivers in the region.

Did You Know??? Provincial Governments are responsible for healthcare in Canada; and to address the ever-increasing need, fundraised dollars are also required to help cover costs. The money raised by our VON Community Corporation comes from a variety of sources and is used to: provide client subsidies for those unable to pay, purchase specialized medical equipment, and to provide ongoing training and education to our professional staff and volunteers. Annually we need to raise in excess of $150,000 from the community. Please help us reach our goal by making a donation or organizing a special event. For more information or to support the Victorian Order of Nurses call (613) 392-4181 or 1-888-279-4866.

Brighton Lions donation.

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Why Give to VON? Has VON touched your life by providing support to you or a loved one? Imagine what life would be like without VON’s caring staff, volunteers and services. Would you like to ensure that VON is able to continue to offer programs that are crucial to people’s ability to live independently and remain in their own homes and communities? Your charitable gift to VON Hastings, Northumberland, Prince Edward will directly support individuals in need through high quality home healthcare and community support programs.

Charitable # 119284867RR0001

(Please print):

Name:___________________________________________________________________ Street:___________________________________________________________________ City:_________________________________________ Postal Code:________________ Donation Amount: q $25 q $50 q $75 q $100 q Other: $_______________ Payment Method: q Cheque q Visa q Mastercard q Other: __________________________ q Monthly Pre-Authorized Payment (please attach VOID cheque) Credit Card Number:_______________________________________________________ Expiry Date (MM/YY):

CSC:

Name on card:____________________________________________________________

Please return completed form to: VON Hastings, Northumberland, Prince Edward 80 Division Street Trenton, ON K8V 5S5

Planned Giving

Thank you!

Planned giving allows donors to leave a lasting legacy to a charity that has had an impact on their lives. To find out how you can make VON a beneficiary in your will, the recipient of memorial gifts, or how to leave financial assets such as stocks and property, or to communicate how you would like those funds to be used please check the following box. q


Community Telephone Index HASTINGS & PRINCE EDWARD COUNTIES

A Addiction Assessment & Counselling Centre................................. (613) 969-0077 Addiction Services (Hastings & Prince Edward) Inc........................(613) 962-7838 AIDS Hotline............................................................................. 1-800-668-2437 ALS Society................................................................................1-800-267-4257 Alzheimer Society Belleville-Hastings..................................... (613) 962-0892 or 1-800-361-8036 Prince Edward.........................................................................(613) 476-2085 Assistive Devices Program ......................................................... 1-800-268-6021

B Bereavement Hospice Prince Edward Bereavement (COPE)........... (613) 476-2181, ext. 4253

C Canadian Cancer Society............................................................. (613) 962-0686 Canadian Cancer Society Information.........................................1-888-939-3333 Canadian Diabetes Association.....................................................(613) 962-6520 Canadian Hearing Society............................................................ (613) 966-8995 CNIB........................................................................................... (613) 966-8833 Canadian Red Cross..................................................................... (613) 962-0730 Community Care Access Centre.............................................. 310-CCAC (2222) Community Care Agencies South Hastings........................................................................ (613) 969-0130 Centre Hastings...................................................................... (613) 473-9009 Prince Edward County............................................................. (613) 476-7493 North Hastings........................................................................(613) 332-4700 Quinte West............................................................................ (613) 392-4181 Community Mental Health...........................................................(613) 967-4734

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D Distress Lines Sexual Assault Centre...............................................................(613) 967-6300

E Easter Seals................................................................................ 1-888-667-0043 Epilepsy Kingston & Area..............................................................(613) 542-6222

Foodbanks Gleaners Food Bank - Belleville................................................(613) 962-9043 Trenton Food Bank..................................................................(613) 394-5551

H Hastings and Prince Edward Counties Health Unit....................... (613) 966-5500 Heart and Stroke Foundation........................................................(613) 962-2502 Heart of Hastings Hospice............................................................(613) 473-5125 Hospice Quinte........................................................................... (613) 966-6610 Hospitals Belleville General Hospital.......................................................(613) 969-7400 North Hastings District Hospital............................................... (613) 332-2825 Prince Edward County Memorial Hospital................................(613) 476-1008 Trenton Memorial Hospital......................................................(613) 392-2540

L Lung Association of Hastings & Prince Edward ............................ (613) 969-0323 Long Term Care Facilities Belmont Long Term Care........................................................ (613) 968-4434 Crown Ridge Place..................................................................(613) 392-6920 Friendly Manor Nursing Home.................................................(613) 396-3438 Hallowell House..................................................................... (613) 476-4444 Hastings Centennial Manor...................................................... (613) 332-2070 Hastings Manor...................................................................... (613) 968-6467 HJ McFarland Memorial Home................................................ (613) 476-2138

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Community Telephone Index

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Picton Manor Nursing Home ..................................................(613) 476-6140 Trent Valley Lodge Nursing Home............................................(613) 392-9235 Westgate Lodge Nursing Home...............................................(613) 966-1323 West Lake Terrace ..................................................................(613) 393-2055

M Ministry of Health & Long Term Care INFO Line.........................1-800-268-1154

N North Hastings Palliative Support..................................................(613) 332-8014 North Hastings Volunteer Community Services/ Seniors Home Support..................................................................(613) 332-4700

P Parkinson’s Society Canada........................................................1-800-565-3000 Parkinson’s Support Group ...........................................................(613) 968-3359 Pathways to Independence...........................................................(613) 962-2541

Q Quinte Access Transporation.........................................................(613) 392-9640 Quinte & District Rehabilitation................................................... (613) 966-5015

R Regional Community Brain Injury Services...................................(613) 968-8888

S Salvation Army Belleville.............................................................. (613) 968-6834 Salvation Army Trenton................................................................. (613) 392-3392 SMILE...................................................................................... 1-(888)-866-6647 St. John’s Ambulance.................................................................... (613) 962-7933

T Telehealth Ontario..................................................................... 1-866-797-0000 Three Oaks Shelter & Services Crisis Line......................................(613)-966-3074

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U United Way of Quinte Inc.............................................................(613) 962-9531

V Victorian Order of Nurses.............................. (613) 392-4181 or 1-888-279-4866 Vitalaire..................................................................................... 1-800-567-0202 Volunteer & Information Quinte................................................... (613) 969-8862

A Access Centres Campbellford.......................................................................... (705) 653-1005 Cobourg & Port Hope........................................................... (905) 885-6600 Advocacy Center for the Elderly....................................................(416) 598-2656 ALS Society of Ontario................................... 1-800-267-4257 or (905) 248-2052 Alzheimer Society of Canada..................................................... 1-800-616-8816 Arthritis Society ............................................................................(613) 723-1083 Assistive Devices Program.......................................................... 1-800-268-6021

C Canadian Cancer Society Peterborough (Campbellford, Cobourg, Port Hope).............................................. (705) 742-3823 or 1-800-463-0432 Canadian Cancer Society Information.........................................1-888-939-3333 Canadian Diabetes Assoc. (Peterborough).....................................(705) 742-2733 Centre for Addiction and Mental Health....................................1-800-463-6273 CNIB........................................................................................... (705) 745-6918 Canadian Red Cross.....................................................................(905) 885-9696 Community Care Northumberland Offices Brighton...................................................................................(613) 475-4190 Campbellford...........................................................................(705) 653-1411 Cobourg................................................................................. (905) 372-7356

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Community Telephone Index

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Colborne................................................................................ (905) 355-2989 Hastings................................................................................. (705) 696-3891 Port Hope and Hope Township..............................................(905) 885-9860 Accessible and Rural Transportation.......................................1-866-768-7778 Community Mental Health Campbellford Hospital.............................................(705) 653-1140 ext. 2200 Cobourg Memorial Hospital....................................................(905) 436-8760 Peterborough.......................................................................... (705) 748-6711

D Kids Help Phone ...................................................................... 1-800-668-6868

E Easter Seals Society.......................................................................(416) 421-8377 Epilepsy Peterborough................................................................. (705) 876-0311

F Foodbanks Brighton Area Community Care...............................................(613) 475-4190 Northumberland Fare Share Food Bank.................................. (905) 372-5308

H Health Card Info.......................................................................... (905) 576-2870 Heart & Stroke Foundation of Ontario......................................... (705) 749-1044 Health Units Haliburton, Kawartha, Pine Ridge District, Brighton..................(613) 475-0933 Campbellford...........................................................................(705) 653-1550 Hospitals Campbellford...........................................................................(705) 653-1140 Northumberland Hills Hospital............................................... (905) 372-6811 Hospice Palliative Care Program...See Community Care Northumberland’s listings

I Info Northumberland.....................................1-800-396-6626 or (905) 372-8913

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L

M March of Dimes......................................................................... 1-800-263-3463 Meals on Wheels Programs......... See Community Care Northumberland’s listings Ministry of Health & Long Term Care INFO Line.........................1-800-268-1154 Multiple Sclerosis of Canada...................................................... 1-800-268-7582

N Northumberland County Housing Authority............................... 1-800-354-7050 Cobourg Non-Profit Housing Corp................................................(905) 372-1855 Campbellford Non-Profit Housing Inc.......................................... (705) 653-0343 Northumberland Social Services...................................................(905) 372-6846

R Ruth Clarke Senior’s Centre.......................................................... (905) 885-2228

Community Health Guide

Community Telephone Index

Hospice Northumberland............................................................ (905) 372-7356 Lung Association........................................................................ 1-888-344-5864 Long Term Care Facilities Burnbrae Gardens................................................................... (705) 653-4100 Community Nursing Home.....................................................(905) 885-6367 Extendicare Cobourg The Landmark Assisted Living................ (905) 372-0377 Golden Plough Lodge............................................................. (905) 372-8759 Maplewood Long Term Care Residence...................................(613) 475-2442 Ontario Residential Care Assoc., Retirement Home Complaints Response and Information Service.........................................1-800-361-7254 Regency Manor Retirement and Nursing Home......................(905) 885-4558

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S St. John Ambulance.....................................................................(905) 372-0564 Salvation Army Campellford............................................................................ (705) 653-4185 Cobourg Family Services.........................................................(905) 373-9440 Supportive Housing Canadian Mental Health Assoc. – Durham Branch..................(905) 436-8760 Campbellford Memorial Multicare Lodge................................ (705) 653-5980 Christian Horizons................................................................... (705) 741-1977 Community Living Campbellford/Brighton................................(705) 653-1821 Legion Village Inc.................................................................... (905) 372-8705

T Telehealth Canada..................................................................... 1-866-797-0000 Transportation Coach Canada........................................................................ (905) 885-9419 Cobourg Transit ..................................................................... (905) 372-4555 Venture Van (Campbellford).................................................... (705) 653-1020 Transportation Programs............. See Community Care Northumberland’s listings

U United Way Northumberland....................... (905) 372-6955 or 1-800-833-0002

V VON Peterborough.....................................................................1-800-743-6255

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Index of Community Advertisers The Victorian Order of Nurses are extremely grateful to all contributing advertisers, without whose support this guide would not have been possible.

Community Programs

Nannies

Community Care for South Hastings............................36 Community Care Northumberland.........................37

Cardinal Nannies & Caregivers Inc.............................35

Community Support Services South East Community Care Access Centre.............................37

Funeral Services Weaver Family Funeral Homes, Trenton Ltd.................................34

Hearing Aids Hogan’s Hearing Aid Centre........34

Hearing Services Tim Davidson Hearing Services...35

Home Health Care Cardinal Nannies & Caregivers Inc.............................35

Home Support Services Community Care for South Hastings............................36 Community Care Northumberland.........................37

Legal Services SMM Law Professional Corporation................................35

Community Health Guide

Pharmacies Grafton Healthcare Pharmacy.....35 Johnston’s Remedy’sRx................37 MacLaren I•D•A• Pharmacy.......35 Madill’s I•D•A• Pharmacy...........34 Stirling Guardian Pharmacy..........37 Warkworth Remedy’sRx..............37

Respite Care Cobourg Retirement Resiidence...35

Retirement Residences Applefest Lodge..........................38 Cobourg Retirement Resiidence...35 Crown Ridge Retirement Residence...................................32 Empire Crossing Retirement Community................. outside back Quinte Living Centre...................34 Roseglen Village For Seniors........33 Tower of Port Hope Retirement Residence...................................36

Special Needs Transportation Quinte Access.............................34

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RETIREMENT LIVING AT ITS FINEST

In the historic to wn o f Po r t Ho pe

905-885-0347 For Seniors

53 W e l l i n g t o n S t re e t 53 Wellington Street | Port Hope, ON 905-885-0347 | roseglen@bellnet.ca www.roseglenvillage.com

Community Health Guide

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madill’s

HOGAN’S HEARING AID CENTRE

Pharmacy • Prescriptions • Home Health Supplies • Flu Shots • Digital Photo Finishing • Hallmark Cards & Gifts

613-398-6261 7 Mill St • Frankford Since 1923

nav Balsara, M.sc. audiologist (reg. CaslPo)

257 division st., Cobourg

905-373-1470

www.cobourghearing.com

Hearing aids, tests, and evaluations MaJor insuranCe Coverages aCCePted HoMe visit serviCes Batteries and rePairs

Quinte Living centre Quinte Living centre Quinte Living Centre Located in Beautiful Downtown the Moira River. Located in Beautiful Downtown Bellville along Bellville the Moiraalong River. Located in Beautiful Downtown Belleville along the Moira Contact us: Contact us: Contact us: 370 Front Street, Belleville, ON K8N 5L9 370 Front Street, Bellville, ON K8N 5L9 370 Front Street, Bellville, ON K8N 5L9 60 YEARS AND OVER OFFERING SENIORSOFFERING 60 YEARSSENIORS AND OVER Phone: 613-962-8888 Phone: 613-962-8888 Phone: 613-962-8888 INDEPENDENT WITH A FEW SUPPORTS INDEPENDENT LIVING WITH A FEWLIVING SUPPORTS Office hours: Office hours: hours: Office Monday to Friday 9:00 a.m. to 4:00 p.m. • STUDIO Monday to Friday 9:00p.m. a.m. to 1:00 p.m. • STUDIO Monday to Friday 9:00 a.m. to 1:00 Email: quintelivinginc@bellnet.ca • ONE BEDROOM • ONE BEDROOM Email: quintelivinginc@bellnet.ca Email: quintelivinginc@bellnet.ca • UNITS TWO BEDROOM UNITS • TWO BEDROOM Website: quintelivingcentre.com Website: quintelivingcentre.com Website: quintelivingcentre.com • • • • • • •

• SOME ACCESSIBLE UNITS SOME ACCESSIBLE UNITS Diner’s Club • Chapel service Diner’s Club • Chapel service • Monthly VON footcare available Monthly VON footcare available • Fitness Recreation & Physio Fitness Recreation & Physio Entertainment • Potlucks Entertainment• • Potlucks • Cards• •Bingo Shuffleboard • Bingo Cards • Shuffleboard • Bus stop in front of building Bus stop in front of building

to call home” “A place to “A callplace home”

Non-Smoking Building Non-Smoking Building

RELATIONSHIPS ARE THE KEY TO LIFE

You owe it to yourself. The awareness of mortality can motivate people to enhance their physical health and prioritize growth-oriented goals; live up to positive standards and beliefs; build supportive relationships and encourage the development of peaceful, charitable communities; and foster open-minded and growth-oriented behaviors. – Research from the University of Missouri

L E A R N mOR E – STA RT T H E c ON v E R S AT ION .

Weaver Family Funeral Homes, TrenTon lTd.

170 Dundas Street West, Trenton 613-392-3579 29 Bay Street Trenton 613-394-2433

www.weaverfuneralhomes.com

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River

Comfortable Comfortable Secure UnitsSecure Units

Committed to your Independence Committed to your Independence

Now Serving Seniors

Non-Profit Transportation Non-Profit Transportation

Serving Quinte West, Municipality of Brighton 613-392-9640 and Prince Edward County

613-392-9640 www.quinteaccess.org

613-392-9640/ Fax 613-392-3872 www.quinteaccess.org Keeping our community on the move. www.quinteaccess.org Keeping our community on the move. quinteaccess@bellnet.ca

Keeping our community on the move. Office Hours 9 a.m. - 4 p.m.

www.von.ca


TIM DAVIDSON

MacLaren Pharmacy

HEARING SERVICES

Providing fast, honest, reliable service at a reasonable price.

Carrying on Tim’s name with pride. Registered ADP, WSIB, DVA

4 Local Family Owned 4 Latest in Technology 4 Best Quality Service 4 Home Visits Available 4 No Hidden Fees or Contracts 4 Hearing tests

90 Day Trial Full Money Back Guarantee

Open: Mon–Fri 9:00am – 4:30pm; Sat 10:00am – 4:00pm Email: tdhearingservice@gmail.com Bay View Mall | 470 Dundas Street East | Belleville

t: 613.966.6653 | tollfree: 1.866.608.9990

Let us do the chores

Monday - Friday 8:30 am - 7:00 pm Saturday 8:30 am - 5:30 pm Sunday 9:00 am - 4:00 pm

Seniors Discount Everyday!!

79 Bridge St. East., Campbellford

705-653-1960

www.maclarenpharmacy.ca

• Caregivers for the Elderly • Nannies for Children • Live-in Caregivers available

ome visit us for a tour, trial guest stay or a complimentary lunch. 310 Division Street • Cobourg, ON K9A 3R3 905.372.7732 • info@cobourgretirement.ca

FULL TIME; PART TIME, 3 HOURS MINIMUM; LIVE-IN; LIVE OUT; LONG TERM; SHORT TERM.

Plan ahead for your family care needs Give us a call today!

905.885.6008

OR 1.800.219.8059 www.cardinalnannies.com moyra@cardinalnannies.com

Sarah Jacob, LL.B Melanie Racine, LL.B Our Ser vices: • Prescriptions • Home Health Care • Free Rx Delivery • Medication Compliance Packaging • Waives $2.00 Co-pay for seniors and eligible ODB patients Hours: Monday to Friday 9 am to 6 pm Sat 10 am to 6 pm; Sun 11 am to 6 pm Open 7 days a week

erring Transf Tions P i r Presc needs is it ll a , is easy ne call. o h p one noW: caLL Us

9 05.349

.1120

10739 County Rd 2 | Grafton, ON | K0K 2G0 Phone: 905-349-1120 | Fax: 905-349-1130

www.graftonpharmacy.ca Community Health Guide

• Powers of Attorney for Property and Personal Care • Wills and Estate Planning • Trust Structuring • Estate and Trust Administration • Estate Litigation

• Family Law • Marriage Contracts Prenuptial Agreements Cohabitation Agreements • Real Estate • Corporate • Business Law

The Fleming Building, Suite 205 1005 Elgin Street West, Cobourg, ON K9A 5J4

905-372-3395 smmlaw.com

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Live life the way you always have - only better We offer a safe, secure and fun environment while you continue to enjoy your daily life engaged with friends, family and the community. We bring peace of mind to our residents and their family members knowing that the services and support required are close at hand and delivered by staff you can trust. Short term respite suites also available

Under New Management Adele Hazlitt, Shelley Frew, Tracy Croft, and Marg Jibb Call for a Tour anytime! 905-885-7261

164 Peter Street, Port Hope • www.towerofporthope.ca Community Care for South haStingS Difficulty getting to medical appointments? Let us take you! Find shopping and cooking too much trouble? We can deliver hot or frozen meals right to your door. Interested in meeting some new friends? Come out for our Diners Club meal or join the weekly Activity group.

Community Care for South Hastings has been providing quality home support services to seniors and adults with physical disabilities for over 35 years. We are proud to serve the city of Belleville (including thurlow), the town of Deseronto and tyendinaga township.

Need someone to call and check on a loved one? Our Telephone Reassurance program can help. Or perhaps a Friendly Visitor would be better? We can arrange that too. Finding the household chores or yard work too much? We have brokered workers that can help. Recovering from a stroke? Caring for a stroke survivor? Join one of our support groups and take charge of your life.

Call or viSit one of our offiCeS to meet With a m e m B e r o f o u r C a r i n g S ta f f t e a m . Belleville 470 Dundas St. e, unit 63 | Belleville, on Phone: 613-969-0130 | fax: 613-969-1719

DeSeronto 293 main St. Box 622 | Deseronto, on Phone: 613-396-6591 | fax: 613-396-6592

www.ccsh.ca

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We strive to be the best, multi-service, volunteer-based community support organization in Northumberland County. We enable clients to experience a higher quality of life by strengthening their connections with the community.

Home at Last Meals on Wheels Transportation Friendly Visiting Community Diners

STIRLING PHARMACY

9 Tuftsville Rd Creekside Centre, Stirling

613-395-2110

Hospice Palliative Care Wellness Programs Telephone Security Checks Supports for Caregivers Home Help & Maintenance

Brighton ........................................613-475-4190 Campbellford ...............................705-653-1411 Cobourg ........................................905-372-7356 Colborne .......................................905-355-2989 Hastings ........................................705-696-3891 Port Hope .....................................905-885-9860

www.commcare.ca

Call your local office to discuss with staff which services will best suit your needs. Staff can explain programs further, offer support and make community referrals.

Find information to help you manage your care • TransporTaTion • sTroke care • meal delivery • reTiremenT homes • help wiTh personal care • home making and much more

“The southeasthealthline.ca makes it easy for me to find the information and services I need to manage my care at home”

“Giving Strength Through Caring”

Volunteers are active in all aspects of Community Care Northumberland. Call the Community Care Northumberland office in your community to discover a meaningful way to share your skills and time.

Visit www.southeasthealthline.ca The south east ccac can also provide information by calling 310-2222 (no area code required)

Warkworth & Johnston’s Specializing in fast, courteous service. Committed to serving the community for over 30 years. We are here to help with all your health needs including diabetes. Custom stocking fitting, flu shot, compliance packaging. 26 Main Street, Warkworth Tel: 705-924-2711 • Fax: 705-924-3036

6 Front Street, Hastings Tel: 705-696-3606 • Fax: 705-696-2831

www.remedys.ca

Community Health Guide

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m o n t h ly R At e s stARting At $1,795.00

Best VAlUe in Retirement living! Full-Service retirement living with nursing Services

sURpRisingly AffoRdABle!

Please call us today or visit our website for more detailed information.

no hidden costs temporary rehab & respite Services Suites with patio door to private outdoor sitting area

Applefest lodge RetiRement Residence | 120 ElizabEth StrEEt | brighton, on

613.475.3510 | www.applefestlodge.ca

We are...

everything

print, design

&web ...if you can THINK it, we can INK it! Tel.: 613-475-2927 • 800-339-5662 15681 Hwy 2, Brighton ON K0K 1H0 info@willowpublishing.com • www.willowpublishing.com

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Wide Format Printing Available www.myperfectprint.ca

Printing • Copying • Design • Business Cards • Envelopes • Invoices • Binding • A-Frame Signs • Banners

Full Service copy Depot

705-653-1861

30 Doxsee Ave. S., Campbellford

See this publication and more at:

patientdirectory.ca

Quality Healthcare Publications Community Health Guide

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LET OUR FAMILY CARE FOR YOURS. Restful short term stays and recuperation care is only a phone call away. We have several short term stay and convalescent suites, fully set up, including one with a hospital bed. All suites include care, a twin or double bed, all meals and snacks, new furniture , private bathroom and a kitchenette. Our on staff nurses and personal support workers, are available to assist while you recuperate. Call us for more detail and to arrange a stay. If you are thinking of making a move, we invite you to visit newly opened, Empire Crossing, in Port Hope. Your care needs are at the heart of everything we do. Our spacious one and two bedroom apartment style suites include independent care managed by nurses and personal support workers, 3 home cooked meals served in the dining room, weekly suite laundry and housekeeping, private transportation and many activities. We operate on a month to month lease, making it easy to make any changes necessary with ease. Please call us to arrange your visit.

Find the peace of mind you’ve been searching for right here, in Port Hope, at Empire Crossing.

224 Ward Street, Port Hope

empirecrossing.ca • 905.885.9898

VON Hastings, Northumberland, Prince Edward Community Health Guide  

VON Hastings, Northumberland, Prince Edward Community Health Guide