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Victorian Order of Nurses

Community Health Guide

GREATER KINGSTON

Your source for information about VON Canada programs and services, as well as other services available in the community.

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District Executive Director’s Message: Greetings, VON Greater Kingston is committed to caring for individuals through an expanding assortment of health and community support programs. VON has been caring for the residents of the Greater Kingston area since 1897; assisting clients remain at home, independent and active in their communities. VON Greater Kingston is proud to work in partnership with many organizations in the region to provide expert care and friendly, professional service that the community can depend on. Support from community volunteers, partners and funders, such as the South East Local Health Integration Network (SELHIN), South East Community Care Access Centre (SECCAC) and donors, is essential in VON programming and services across the region. This guide contains information on VON programs and services, as well as a section including helpful telephone numbers to link community members to other related community agencies and services. A special thank you to all of our partners listed in this guide for making its publication possible. On behalf of VON Greater Kingston I would like to thank Willow Publishing for coordinating this project with us. I would like to extend to our many VON volunteers in Kingston and the VON staff who support them, a sincere thank you for your commitment to the health of our communities. To the reader, I hope you take the opportunity to contact us at VON for information or assistance with your home support or care giving needs. I also invite you to contact us about opportunities to volunteer with VON, in one of the many volunteer roles that are essential to the success of VON. Regards,

Lori Cooper District Executive Director of Community Support Services South Eastern Ontario District VON Canada

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Contents

4 Our Vision and Mission......................................................................5 Philosophy.........................................................................................5 Our Service Stands Out......................................................................6 Nursing Programs ..............................................................................7 VON Greater Kingston.......................................................................

Foot Care; Personal Support Services; Assisted Living Services for High Risk Seniors

Community Support Services (CSS) Programs:.....................................

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Respite Care Services; Meals on Wheels; Transportation; Health Van Program; Stroke Support Program; SMART (Seniors Maintaining Active Roles Together)速; Falls Prevention & Exercise Program; Group Exercise; In-Home Exercise; Home Help/Home Maintenance; Neighbours Helping Neighbours; SMILE Program; Community Care Access Centre (CCAC)

16 Why Give to VON?......................................................................... 17 Volunteer with VON!......................................................................

Supporting Advertising....................................................... guide centre To reach VON to inquire about services or volunteer opportunities call us at: VON Greater Kingston 1469 Princess Street, Kingston, ON K7M 3E9 T: 613-634-0130 Community Health Guide

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VON Greater Kingston VON is a national, not-for-profit health care organization and registered charity. Since its inception in 1897, VON has been committed to caring for individuals through an expanding assortment of health and community support programs. At an Annual Meeting of the National Council of Women in 1897, a national nursing service was inaugurated in commemoration of Queen Victoria’s Diamond Jubilee, and nurses were supplied to outlying districts in Western Canada. The first nurse that VON Greater Kingston sent to Toronto for a qualifying course in Community Nursing was funded by donations. With official recognition of the Kingston Branch in 1898, Principal Grant of Queen’s University became the first President. In 1918, the Branch purchased property at 391 Barrie Street for the Child Welfare Station. The VON office was located here for more than 80 years. Community partnerships with other organizations have enabled VON to offer services such as Home Care, Meals on Wheels and Foot Care. The Kingston Meals on Wheels, which was established in 1966 as a completely volunteer program asked VON to take over the administration, in 1973. Dedicated volunteers smoothed the transition as Meals on Wheels became a VON core program. These volunteers continued their service and the same dedication by volunteers continues today. Throughout history, VON has responded to the needs of the community. In its early years, the emphasis on well baby clinics and maternity care paralleled the interests of a growing country. VON continues to respond to community needs by providing a range of services to our aging population; promoting independence and enhancing quality of life.

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Our Vision and Mission Vision VON will be Canada’s leading charitable organization, addressing community health and social needs.

Mission VON, a charity guided by the principles of primary health care, works in partnership with Canadians for a healthier society through: 1. Leadership in community-based care. 2. Delivery of innovative, comprehensive health and social services. 3. Influence in the development of health and social policy.

Core Values:

Respect Participation Responsiveness Courage

Philosophy As a major provider of nursing and other services, in the home and community, VON believes that: • Individuals have primary responsibility for their own health. • The maintenance of health directly and positively affects the quality of their lives. • The value and dignity of human life is respected. • Individuals have the right to accept or refuse health care, to obtain information about their health and health care and to participate with health professionals in making decisions about and plans for the provision of their care. Individuals and families are supported so as to enable them to live and to meet death in comfort and dignity. • Access to comprehensive, compassionate, family and community centered health care is the right of all individuals’ regardless of their ability to pay. Community Health Guide

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Our Service Stands Out • Experienced and specially trained staff provides a variety of inhome quality nursing and specialized services to people of all ages, backgrounds and needs • VON offers personally designed care for the needs of our clients, caregivers and families • As our clients’ care needs change, continuing education is a priority. VON staff attends specialized training and advanced courses in community health care • As a charitable not-for-profit health care agency, surplus revenues are used to subsidize services to persons who cannot afford to pay • Every effort is made to speak with clients in their preferred language • The dignity and beliefs of all people are respected • VON links people with helpful community resources.

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Nursing Programs Foot Care The average person walks 200,000 miles in a lifetime. We put 700 tons of weight on each foot every day. Areas of pressure can develop ingrown nails, corns, and calluses. These conditions are uncomfortable, but they are not the problem. Your feet can give you an early warning about serious health problems such as diabetes, nerve damage, poor blood circulation and arthritis. VON’s specially trained team of Foot Care Nurses provided a wide range of services in the community and at our Foot Care Clinics: • Examination of feet and legs • Preventative care and health teaching • Treatment of ingrown toenails and thick nails • Trimming and filing of nails • Calluses and Corn Care • Infection Care • Dry Skin Care • Foot Care Education and Comfort Measures • Nail Care • Refer and consult with other specialists and services as necessary • Diabetic Foot Care People with diabetes are especially prone to sores and infections of the feet. Diabetics can injure their feet easily because the disease may impair their circulation and sense of feeling in the feet. Also, diabetics heal slowly, so any cuts require immediate attention. Community Health Guide

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VON Foot Care Expertise At VON, your feet are in good hands! Our nurses have received education using evidence-based practice to specifically meet the needs of our foot care clients. All our instruments are autoclaved to meet Health Canada guidelines. Did you know that three out of four people develop serious foot problems as they age – putting their independence and well-being at risk? Take the time to choose the right footwear, and it will make a difference in staying active and avoiding common foot problems. At the VON, we are committed to helping people of all ages learn more about their health and lifestyle choices. VON’s Foot Care Program helps people at every stage of life improve their mobility and wellness. VON delivers a variety of foot care services that are essential for active people, diabetics, people with heart and circulatory problems, seniors, and people with tired and sore feet.

Personal Support Services Our Personal Support Workers (PSWs) have all completed a post-secondary PSW program and enhanced training so you can be assured that you and your loved one are in the care of a trained professional.

Personal Support Workers assist people with activities of daily living while in the comfort of their own homes; providing: • Respite and caregiver relief • Emotional support and stimulation • Meal preparation • Cueing of medications • Personal care • Household tasks

Assisted Living Services for High Risk Seniors VON’s Assisted Living Service makes it possible for high risk seniors to maintain a quality of life in the comfort and security of their homes. Eligible clients are those seniors who can reside at home but require the availability of persona support, homemaking, security checks and reassurance services on a 24 hour basis, 7 days a week.

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Community Support Services (CSS) Programs Respite Care Services The Respite program provides relief in the home for the caregiver, in order to ease the emotional and physical strain that may develop as a result of the constant responsibility of giving care. The Ministry of Health and Long Term Care provides part of the funding.

Quality of life is enhanced for individuals and caregivers affected by: • Dementia symptoms • Chronic illnesses • Physical disability Consistently scheduled visits by trained respite staff encourages individuals to be involved and engaged. Care is provided to assist clients in meeting their individual needs. The program may include transportation enhancement which allows staff to take clients on outings in the staff’s vehicle. The staff receives training throughout their employment with VON to ensure that their care-giving skills are kept up to date. As a result, caregivers, of persons with or without memory problems, are able to share concerns and seek guidance and education from qualified and supportive staff. Visits are generally scheduled once a week, between 2 and 4 hour blocks of time, but they can vary according to need. The Respite Coordinator will visit the home and develop a suitable program of support. Community Health Guide

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Meals on Wheels The VON Meals on Wheels program is a hot or frozen meal service available to those individuals in the Kingston community who qualify. It is available to seniors who need nutritional help, adults with an acute or chronic illness or adults with a mental or physical challenge. VON Staff coordinate the program and screened Volunteers deliver the service. The daily check is as important to our clients as is the nutritious meal. Some special diets can be accommodated. Hot meals are delivered at noon, Monday to Friday (currently, hot meal service east of Lasalle Causeway is available Tuesday and Friday). Frozen meals are delivered monthly. Meals are provided at a reasonable cost to clients due to funding received from the Ministry of Health and donations received from the public.

Transportation Seniors who are unable to utilize other forms of transportation can maintain their independence by using the Volunteer Transportation Program. The VON organizes transportation so that clients can get to medical appointments, grocery shopping and other outings. Volunteers from the community who have been screened and trained provide the service in their own vehicles. A small fee is charged to help cover their expenses. Clients are responsible for parking fees.

Health Van Program The Health Van Program is part of the SELHIN’s Aging at Home Strategy. Vans are located in Brockville, Northbrook, Sharbot Lake, Belleville, and Quinte West. The VON accessible vehicles are located in Kingston and Madoc. Vans are usually used for long distance medical appointments such as dialysis. The Health Van Program is an adjunct to Volunteer Transportation programs.

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Stroke Support Program Support groups offer social and emotional support to people recovering from a stroke and their families. Participants learn and gain strength from each other through sharing experiences and ways of coping. Group for stroke survivors, couples and family caregivers meet monthly. Living with Stroke™ is a six-week educational program for survivors and family and is offered twice a year. The groups are facilitated by a professional who can provide individual support and assistance with accessing community resources. A monthly social-recreational group for stroke survivors and partners meets in various community locations for activity and conversation. Peer volunteers visit other stroke survivors in hospital and community to offer personal experience, information and encouragement.

“Everyone has a story, and each story is unique, you are able to relate to all of them”.

~ Stroke Group member

SMART (Seniors Maintaining Active Roles Together)® Benefits of Exercise Participation in physical activity programs like SMART® can help: • Improve physical health, mobility, independence and energy • Increase and maintain strength, coordination, balance, and flexibility; helping to prevent falls • Manage weight and improve lung and heart function • Prevent or manage: high blood pressure, cholesterol, respiratory conditions, stroke, stress, cancer, arthritis, osteoporosis, and many other sudden or chronic conditions • Provide opportunities to meet new people and socialize in group settings Participants can enroll themselves or be referred by healthcare providers, family or friends. Participants are encouraged to work at their own pace, wear comfortable clothing and supportive shoes.

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Falls Prevention & Exercise Program A free 12 week, 2 – 1 hour sessions education and exercise program aimed at seniors 65+ who are at risk of falls. The program will help you stay strong, on your feet, healthy and injury free. There is a pre- and post assessment. Referrals and registration are required. Learn to minimize the risks of falls by making easy changes.

Group Exercise The SMART Group Program provides exercise classes to seniors who are 65 and over and who wish to improve their strength, balance and flexibility regardless of their current ability level free of charge. Classes consist of low impact aerobics followed by strength, balance and flexibility training.  Chairs are available and exercise bands are available for purchase. There is no mat work. Classes are held in the community; in church halls, condominiums and apartment buildings. The sessions are twice a week, each lasting an hour, and adapted for all participant levels.

In-Home Exercise In-home exercise is a series of gentle exercises led by a trained VON SMART volunteer in the client’s home. The session is 12 visits usually once per week and lasts approximately an hour. To qualify the client must be 55+ and be homebound; without access to community-based exercise programs. There is a small fee.

Home Help/Home Maintenance Seniors who require light housekeeping services such as vacuuming, dusting, washing floors, cleaning fridges and stoves, laundry, ironing, washing windows, and meal preparation can contact VON. Many of our clients require assistance with home maintenance chores such as raking leaves and snow shoveling. The Home Help Service Providers are brokered workers who have been previous screened. Workers are paid a fee for services directly by the client.

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Neighbours Helping Neighbours Community Respite through Neighbours Helping Neighbours, a VON Initiative! Did you know that small acts of kindness could make a huge difference to a caregiver, and help to keep someone at home, where they want to be? You don’t have to be a professional to provide respite! VON Greater Kingston understands the needs of caregivers, and promotes an educational toolkit to build community respite. The program is offered at a minimal cost of $50.00 to community groups, churches, services, who would like to build that informal capacity within their group or community. It is a six hour training program that can be divided into several modules. It is meant to provide an understanding and a comfort level to those individuals wishing to help out in their community, who do not know how to start or go about it. The training is written in simple terms, anyone can do it, from youth to seniors. The kit is all inclusive, with handouts, overheads, exercises and full instructions to facilitate the training from beginning to end. It’s easy! The program is available in both official languages.

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SMILE Program The SMILE program makes it possible for frail seniors, who are at risk of loss of independence, to remain in their own homes. The program provides access to services for the seniors (and their caregivers). Dignity is a matter of choice, and the SMILE program offers seniors options in managing their own care. Seniors can choose what services they need, when they need them and who will provide those services.

Who is eligible? To be eligible the senior must meet the following criteria: • Require assistance with multiple household tasks and activities due to either a functional or cognitive impairment • Be over 75 years of age or living with a disease of aging • Live alone or with a caregiver unable to assist • Be at risk of admission to hospital or a Long Term Care Home What services may be funded? Household Management • Cleaning • Laundry • Meals • Shopping • Errands • Transportation Respite • In home • Adult Day Programs Seasonal Outdoor Chores • Grass Cutting • Snow Removal

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Community Care Access Centre (CCAC) The Access Centre coordinates community nursing, homemaking/personal support, physiotherapy, occupational therapy, social work, mental health, diabetic counselling, speech language pathology, provision of equipment for home health, supplies and some drugs, and access to Adult Day Services. The Access Centre is also the single point of access to all long term care facilities. Applying through the Access Centres is now the only way to find accommodation in the Nursing Home or Homes for the Aged in Ontario. Services are funded by the Ministry of Health and Long Term Care, coordinated and monitored by Access Centre case managers and provided by a variety of agencies under contract with the Access Centre. Anyone can make a request for services. You can request an assessment for services for yourself, a family member, or someone who would benefit from their services. Contact the Access Centre for the Greater Kingston Area by calling (613) 544-7090 or toll free 1-800-869-8828.

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Volunteer with VON! Volunteers are central to VON’s mission, working in partnership with staff to develop, implement, and deliver services that meet the changing needs of the community. VON looks beyond traditional nursing care to support the individual, their caregivers and the community. Always in need of volunteers to assist with a variety of activities, we will match your strengths, interests, and available time to the volunteer role that’s right for you. Volunteers are supported in their role with educational sessions that will bring out the best in your abilities and introduce you to new opportunities.

Opportunities include: • Transportation Drivers - Volunteers drive clients to and from medical or personal appointments. • Meals on Wheels Drivers - Volunteers deliver meals to the seniors in your community. • Seniors’ Fitness Instructor - VON provides extensive training and support, including CPR and First Aid, at no cost. • Administrative Support - Be part of a team that is focused on supporting the seniors of the Greater Kingston area. Start volunteering today and feel great about the important work you are doing in your community!

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Why Give to VON? Has VON touched your life by providing support to you or a loved one? Imagine what life in Canada would be like without VON’s caring nurses, volunteers and other service providers. Would you like to ensure that VON is able to continue to offer programs that are crucial to people’s ability to live independently and remain in their own homes and communities? Your charitable gift to VON Canada will directly support men, women, children and families in need through high quality home and community health care services. You can support the entire VON or target your contribution to a specific VON community site or program. The choice is yours! Whatever area you decide to support will benefit greatly from your contribution. Visit: www.GiveToVON.ca

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Notes:

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Supporting Advertising The Victorian Order of Nurses are extremely grateful to all contributing advertisers, without whose support this guide would not have been possible.

Community Health Services Community & Primary Health Care................................................ 2 HIV/AIDS Regional Services........................................................... 2 South East Community Care Access Centre.................................... 3

Cremation Services Simpler Times Cremation & Transfer Service Ltd............................ 3

Denturists Kingston Denture Clinic................................................................. 2

Emergency Response Community & Primary Health Care................................................ 2

Hair Alternatives All Hair Alternatives....................................................................... 3

Hospice Hospice Kingston........................................................................... 3

Mastectomy Products Bea’s Mastectomy Boutique........................................................... 3

Personal Response Systems Community & Primary Health Care................................................ 2

Pharmacy Lovell Drugs Ltd............................................................................. 3

Wig & Hair Products All Hair Alternatives....................................................................... 3

We are...

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See this publication and others at www.patientdirectory.ca

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info@willowpublishing.com • www.willowpublishing.com

Community Health Guide

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Lifeline Personal Response System “When others can’t be with you. Help is just a button push away, 24 hours a day, 7 days a week.”

For more information: Brockville: (613) 342-9991

Providing education and support to individuals and organizations in Kingston and the surrounding region for over 25 years.

Toll-Free at 1-877-565-0008 Kingston: (613) 542-9643

Offering free: Information / Education / Condoms / Support & Counseling / Needle Exchange

Serving Lanark, Leeds, Grenville and Kingston 844a Princess Street, Kingston 613.545.3698 / 1.800.565.2209

CPHC CENTRE OF EXCELLENCE

LOCATED AT 2235 PARKEDALE AVE. BROCKVILLE

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HARS Kingston

KINGSTON DENTURE CLINIC • Full & Partial Dentures • Relines • Repairs • Soft Liners • Implant Dentures • Do your dentures feel loose?

• Does chewing seem more difficult?

• Are they causing you pain?

• Are your dentures making you look older than you should?

www.kingstondentureclinic.com Proudly Serving You Since 1987

Jhon Marin DD

Denture Specialist “A Smile You Can Trust Forever”

1317 Princess Street • 613-542-5442

(Between Portsmouth Ave. & Sir John A. McDonald Blvd.) Free Parking

Improve circulation to your legs and feet, help maintain muscle strength, flexibility and promote healthy bones by exercising regularly.

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We can help • in-home Visiting • Day Program • Bereavement Support • Breast Prosthesis • Brassiere • Swimwear • Accessories • Lymphedema Prevention Sleeve • Lympha Press

• Caregiver Support 36 Barrie Street, KingSton, on

613.542.5013 www.hospicekingston.ca

76 Stuart Street Kingston, ON K7L 2V7 Located in the Lobby of KGH Hospital

tel.: 613 546 2611 Fax: 613 546 5755

76 Stuart Street, Kingston, Ontario K7L 2V7 BrOcK • Free Delivery 76 Stuart Street, Kingston, Ontario166 K7L 2V7 Street • Senior Discounts Tel. (613) 546-2611 Located in theEveryday Lobby of KGH Hospital. Kingston, ON K7L 5G2

Tel. (613) 546-2611 Located in the Lobby ofLocated KGH inHospital. the Lobby • Free Clinics

• Free Delivery • Senior Discounts Everyday • Free Clinics Hotel Dieu Hospital • Free Pressure Monitoring • Free Pressure Delivery • Senior Discounts Everyday •ofFree Clinics • FreeBlood Blood Monitoring • All Major Drug Plans Accepted tel.: 613 546 8359 Blood Pressure Monitoring • All Major Drug Plans Accepted• Free • Compliance Packaging

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...Because we CARE about your health.

...Because we CARE about your health. Find information to help you manage your care • TransporTaTion • sTroke care • meal delivery • reTiremenT homes • help wiTh personal care • home making and much more

“The southeasthealthline.ca makes it easy for me to find the information and services I need to manage my care at home”

Visit www.southeasthealthline.ca The south east ccac can also provide information by calling 310-2222 (no area code required)

Community Health Guide

Cremation & Transfer Service Ltd. 1020 Bayridge Dr. Suite 210 Kingston, ON Gananoque: 613-382-3683 Kingston: 613-389-7223 Toll Free: 1-866-442-8827 Brian Mulcair – Owner/Director bmulcair@simplertimes.org

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Your Health Care - Be Involved

www.oha.com/patientsafetytips

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VON Community Health Guide - Greater Kingston  

VON Community Health Guide - Greater Kingston