Community Health Guide Community Health Guide VICTORIAN ORDER OF NURSES

Your source for VON Canada programs and services in Greater Napanee.

Your source for information about VON Canada programs and services, as well as other services available in the community.

www.von.ca www.vonchathamkent.ca

www.vonchathamkent.ca

ERIE NAPANEE ST. VON CLAIRGreater – GREATER NAPANEE ERIE ST. CLAIR – GREATER Napanee

VICTORIAN ORDER OF NURSES

Greetings, The Community Health Guide has been developed to inform the local community of the health care services provided by VON Greater Napanee. Our team of dedicated and passionate staff and volunteers are ready to help you find solutions that fit your needs as a client or caregiver. VON offers respite programs, and community support services to enhance every clients quality of life by providing the support needed to make them comfortable in their home and community. What sets VON apart in the home health care industry? ON is a not-for-profit health care organization and registered charity that cares for all • V ages and stages of life. VON believes that all people have the right to quality home health care; • V ON services are guided by a profound sense of respect for individuals and their right to make choices about and participate in their own care. Our objective is to promote independence in the home and family members are encouraged to be partners in the planning and delivery of care; • V ON Canada is accredited by Accreditation Canada which gives you the peace of mind knowing that you and your family are receiving the highest quality of care available; Already a VON client? Thank you for being a part of our family. We invite you to read this guide to learn about all the services we offer in case we can assist you further. If you are not a VON client we invite you to read this guide to find out how we can help your family, or pass it on to someone you know that may need our services. How can you help your community? VON relies on the support of our community in the form of volunteers, individual donors and corporate donors. Please see page 13-15 for more details. We look forward to serving you and the Greater Napanee community.

Cindy Weese

Manager, Home and Community Care VON Greater Napanee

1

www.von.ca

Contents Site Manager’s Message..................................................................................... 1 VON Greater Napanee........................................................................................ 3 Our Vision and Mission....................................................................................... 4 Vision............................................................................................................ 4 Mission......................................................................................................... 4 Core Values................................................................................................... 4 Our Service Stands Out....................................................................................... 5 Home Care & Community Support Services Congregate Dining (Social Diner’s) ..................................................................... 6 Foot Care............................................................................................................ 6 Meals on Wheels................................................................................................ 7 Respite Care Services.......................................................................................... 7 In Home Program......................................................................................... 8 Adult Day Program....................................................................................... 8 Overnight Stay Program............................................................................... 8 SMART (Seniors Maintaining Active Roles Together)® ........................................ 9 Benefits of Exercise..................................................................................... 9 Fall Prevention............................................................................................. 9 Group Exercise............................................................................................. 9 Stroke Support Program................................................................................... 10 Volunteer Transportation................................................................................. 10 SMILE Program................................................................................................. 10 South East Local Health Integration Network (LHIN)........................................ 12 Volunteer with VON!..................................................................... 13 Why Give to VON?......................................................................... 15 Supporting Advertising...................................................................18

VON Greater Napanee Community Health Guide

2

VON Greater Napanee

VON Greater Napanee

VON is a national, not-for-profit health care organization and registered charity. Since its inception in 1897, VON has been committed to caring for individuals through an expanding assortment of health and community support programs. At an Annual Meeting of the National Council of Women in 1897, a national nursing service was inaugurated in commemoration of Queen Victoria’s Diamond Jubilee, and nurses were supplied to outlying districts in Western Canada. Throughout history, VON has responded to the needs of the community. In its early years, the emphasis on well baby clinics and maternity care paralleled the interests of a growing country. VON continues to respond to community needs by providing a range of services to our aging population; promoting independence and enhancing quality of life.

Bringing Care, Comfort and Companionship On any given day of the year, VON Nurses, professional caregivers and volunteers walk through the doors of more than 10,000 homes, to help make someone’s life better. Whether we are providing Health at Home services, End of Life Care, or Caregiver Support, what we do goes well beyond clinical support. We are privileged to form bonds of trust with those we serve - bringing care, comfort and companionship. We wrap our services around each person we serve, so they can stay in the comfort of their own homes and communities, where they want to be. Together, with our 6,400 employees and 6,200 volunteers, we help Canadians stay healthy, remain active and live every day to the fullest.

3

www.von.ca

Our Mission and Vision VON Canada has been pioneering care at home for over 120 years. Today, we are a highlytrusted non-profit organization that works with our clients, employees, volunteers and partners to provide innovative clinical, personal and social support to people who want the comfort and peace of mind of living in their own homes and communities.

Our Vision

Every life lived to the fullest.

Our Mission

We help people live in their homes and communities by delivering the caring support that they and their families need. Our vision and mission reflect our commitment to providing care that helps make every day as full of meaning and hope as possible. As a registered charity and not-for-profit corporation, our business is all about the difference we make in people’s lives. This commitment sets us apart: everything we do is focused on helping people to live their best lives possible. Every day. We believe that everyone has the right to care regardless of their circumstances. That’s why VON Greater Napanee works hard to raise donations that are used to bring valued care to our clients and their families. Our values help guide how we work as a team and with our clients and families:

VON Greater Napanee

Live Every Day

Our Values

Respect – we support others honestly, openly and fairly. Compassion – we listen and serve with sensitivity, empathy and concern. Excellence – we commit to everyday improvement in all that we do. We strongly believe that clients and their families have the right to make informed decisions about their care, and we encourage them to become partners in both the planning and delivery of their care. Personal and cultural values are part of that, and we ensure that every Plan of Care we develop responds to the needs and concerns of our clients and their families. With the help of our funders, donors, volunteers and committed staff, we offer a mosaic of programs and services that provide real hands-on help to seniors, children, youth and adults who need extra support. Together with our clients and their families, we contribute to the health and improved quality of life of Canadians in their homes and communities, where they want to be.

VON Greater Napanee Community Health Guide

4

VON Greater Napanee

Our Service Stands Out

5

• Experienced and specially trained staff provide a variety of in-home and community based services to people of all ages, backgrounds and needs • VON offers personally designed care for the needs of our clients, caregivers and families • As our clients’ care needs change, continuing education is a priority; VON staff attend specialized training and advanced courses in community health care • As a charitable not-for-profit health care agency, surplus revenues are used to subsidize services to persons who cannot afford to pay • Every effort is made to speak with clients in their preferred language • The dignity and beliefs of all people are respected • VON links people with helpful community resources

www.von.ca

Belong

Home Care & Community Support Services

Congregate Dining (Social Diners) VON Greater Napanee’s Congregate Dining Program offers clients a place to socialize with old and new friends, while enjoying a home-style cooked meal that includes main course, dessert, juice and coffee/tea. Diners can expect to enjoy live musical entertainment and occasional guest speakers. Events are held monthly at various locations throughout Lennox and Addington County. There are also opportunities for Congregate Dining Programs in private seniors’ buildings.

Foot Care The average person walks 200,000 miles in a lifetime. We put 700 tons of weight on each foot every day. Areas of pressure can develop ingrown nails, corns, and calluses. These conditions are uncomfortable and your feet can give you an early warning about serious health problems such as diabetes, nerve damage, poor blood circulation and arthritis. VON’s specially trained team of Foot Care Nurses provide a wide range of services in the community Foot Care Clinic Setting: • Examination of feet and legs • Preventative care and health teaching • Treatment of ingrown toenails and thick nails • Trimming and filing of nails • Calluses and Corn Care • Infection Care • Dry Skin Care

VON Greater Napanee Community Health Guide

6

Comfort

• • • •

Foot Care Education and Comfort Measures Nail Care Refer and consult with other specialists and services as necessary Diabetic Foot Care

People with diabetes are especially prone to sores and infections of the feet. Diabetics can injure their feet easily because the disease may impair their circulation and sense of feeling in the feet. Also, diabetics heal slowly, so any cuts require immediate attention.

VON Foot Care Expertise At VON, your feet are in good hands! Our nurses have received education using evidencebased practice to specifically meet the needs of our foot care clients. All our instruments are autoclaved to meet Health Canada guidelines. Did you know that three out of four people develop serious foot problems as they age – putting their independence and well-being at risk? Take the time to choose the right footwear, and it will make a difference in staying active and avoiding common foot problems. At the VON, we are committed to helping people of all ages learn more about their health and lifestyle choices. VON’s Foot Care Program helps people at every stage of life improve their mobility and wellness. VON delivers a variety of foot care services that are essential for active people, diabetics, people with heart and circulatory problems, seniors, and people with tired and sore feet. This programming is provided by the VON Greater Kingston site.

Meals on Wheels The VON Meals on Wheels program is a hot or frozen meal service available to those individuals in the Greater Napanee and Area who qualify. It is available to seniors who need nutritional help, adults with an acute or chronic illness or adults with a mental or physical challenge. VON Staff coordinate the program and screened Volunteers deliver the service. The daily check is as important to our clients as is the nutritious meal. Hot meals are delivered between 11:00am and 1:00pm, Monday, Wednesday, Friday in Napanee. Meals in Loyalist Township are delivered on Monday and Friday. Frozen meals are delivered monthly. Meals are provided at a reasonable cost to clients thanks to funding received from the Ministry of Health and Long term care.

Respite Care Services The Respite program provides relief for the caregiver, in order to ease the emotional and physical strain that may develop as a result of the constant responsibility of giving care. The Ministry of Health and Long Term Care provides part of the funding, reducing costs of the service. Quality of life is enhanced for individuals and caregivers affected by: • Dementia symptoms • Chronic illnesses • Physical disability

7

www.von.ca

InHome

Visits are generally scheduled once a week, between 2 and 4 hour blocks of time, but they can vary according to need. An assessment will be completed in the home with the client and the caregiver to develop a suitable program of support.

Adult Day Program

Programming is provided in a safe, caring environment focused on abilities incorporating sound, therapeutic and recreational activities. Lunch, morning and afternoon snacks are served. Service is provided in Napanee at the VON Greater Napanee site and in Loyalist Township. Services are available Mon, Wed, Thurs, Fri in Napanee and Mon, Tues, Thurs at the Loyalist site. Hours are 9:15am to 3:30pm.

Sustain

Consistently scheduled visits by trained respite staff encourages individuals to be involved and engaged. Care is provided to assist clients in meeting their individual needs. The program may include transportation enhancement which allows staff to take clients on outings in the staff’s vehicle.

Overnight Stay

Programming is a continuation of day program to include weekend evenings and nights. The setting is a home like environment where clients guide their day’s activities. Service is available at the Napanee site from Friday at 4pm to Sunday at 4pm. Staff receive training throughout their employment with VON to ensure that their caregiving skills are kept up to date. As a result, caregivers, of persons with or without memory problems, are able to share concerns and seek guidance and education from qualified and supportive staff.

VON Greater Napanee Community Health Guide

8

Strengthen

SMART

(Seniors Maintaining Active Roles Together)®

Benefits of Exercise Participation in physical activity programs like SMART® can help: • Improve physical health, mobility, independence and energy • Increase and maintain strength, coordination, balance, and flexibility; helping to prevent falls • Manage weight and improve lung and heart function • Prevent or manage: high blood pressure, cholesterol, respiratory conditions, stroke, stress, cancer, arthritis, osteoporosis, and many other sudden or chronic conditions • Provide opportunities to meet new people and socialize in group settings Participants can enroll themselves or be referred by healthcare providers, family or friends. Participants are encouraged to work at their own pace, wear comfortable clothing and supportive shoes.

Fall Prevention Program A free 12 week, education and exercise program geared for seniors. The program will help you stay strong, on your feet, healthy and injury free. Registration is required and there is a pre- and post assessment. Learn to minimize the risks of falls by making easy changes.

Group Exercise The SMART Group Program provides exercise classes free of charge to seniors who wish to improve their strength, balance and flexibility regardless of their current ability level. Classes consist of low impact aerobics followed by strength, balance and flexibility training.  Chairs are available and exercise bands are available for purchase. There is no mat work. Registration is required. Classes are held in the community; in church halls, service clubs and community centres. The sessions are typically twice a week, each lasting an hour, and adapted for all participant levels.

9

www.von.ca

Stroke Support Program

Another program, Living with Stroke™, a 6-8 week educational program is offered twice a year. The groups are facilitated by a professional who can provide individual support as well as assistance in connecting with other community services. Peer volunteers visit other stroke survivors and caregivers in hospital and community to offer personal experience, information and encouragement. Aphasia peer supported conversation group is a safe place to talk and increase your communication skills. Weekly sessions will help build confidence, promote independence, achieve personal goals and reduce social isolation.

Belong

Support groups offer social and emotional support to people recovering from a stroke and their families. Participants learn and gain strength from each other through sharing experiences and ways of coping. Groups for stroke survivors, couples and family caregivers meet monthly.

All programs are provided free of charge, thanks to funding received from the Ministry of Health and Long Term Care. This program is provided by the VON Greater Kingston site.

Volunteer Transportation

Seniors who are unable to utilize other forms of transportation can maintain their independence by using the Volunteer Transportation Program. The VON organizes transportation so that clients can get to medical and personal appointments and other social outings. Volunteers from the community who have been screened and trained, provide the service using their own vehicles. Clients are responsible for parking fees and a per kilometer rate.

SMILE Program The SMILE program makes it possible for frail seniors, who are at risk of loss of independence, to remain in their own homes. The program provides access to services for the seniors (and their caregivers). Dignity is a matter of choice, and the SMILE program offers seniors options in managing their own care. Seniors can choose what services they need, when they need them and who will provide those services.

Who is eligible? To be eligible, the senior must meet the following criteria: • Require assistance with multiple household tasks • Be over 75 years of age or living with a disease related to advanced aging • Live alone or with a caregiver unable to assist • Be at risk of premature dependency/admission to hospital or a Long Term Care Home • Significant Cognitive impairment, or • Significant functional impairment

VON Greater Napanee Community Health Guide

10

Strengthen

What services may be funded?

11

Household Management • Cleaning • Laundry • Meals • Shopping • Errands • Transportation Respite • In Home • Adult Day Programs Seasonal Outdoor Chores • Grass Cutting • Snow Removal Please note: SMILE does not fund personal care. Please contact the VON SMILE Program at: VON SMILE Regional Management Centre

www.von.ca

South East Local Health Integration Network (LHIN)

80 Division Street, Suite 14 Trenton, ON K8V 5S5 Tel: 1-888-866-6647 Fax: 1-866-965-4389 smile@von.ca The South East Local Health Integration Network (LHIN) is one of 14 networks established by the province to plan, manage, and fund the health care system at the local and regional level. The LHIN also coordinates and provides home and community care. The South East region extends from Brighton on the west to Prescott and Cardinal on the east, north to Perth and Smith Falls, Denbigh and Bancroft.

VON Greater Napanee Community Health Guide

12

Get Involved

Volunteer with VON!

Volunteers are central to VON’s mission, working in partnership with staff to develop, implement, and deliver services that meet the changing needs of the community. VON looks beyond traditional nursing care to support the individual, their caregivers and the community. Always in need of volunteers to assist with a variety of activities, we will match your strengths, interests, and available time to the volunteer role that’s right for you.

Opportunities include: Transportation Drivers Volunteers drive clients to and from medical and other appointments. Mileage reimbursement or a donation receipt is provided. Meals on Wheels Drivers Volunteers deliver hot or frozen meals to the clients in Greater Napanee and Area, and connect with clients in the community. Nutritious meals and social connection are both essential to a person’s well-being. A flat fee mileage reimbursement or donation receipt is provided. Administrative Support Be part of a team that is focused on supporting the seniors of the Greater Napanee Area.

13

www.von.ca

Congregate Dining Volunteers assist in the preparation, set-up and/or serving of a hot meal to Diner’s clients. Meals are offered once per month at different locations in the region. Your social interaction with the client is as valuable as the hot, nutritious meal. Kitchen Support Volunteers assist in the preparation and/or packing of hot, nutritious meals for various VON programs, and assist with dishes and kitchen clean-up.

Start volunteering today and feel great about the important work you are doing in your community!

VON Greater Napanee Community Health Guide

Get Involved

Adult Day Program Volunteers assist VON staff in organizing and delivering fun and engaging activities, serving meals, and socializing with clients.

14

Get Involved

Why Give to VON?

Has VON touched your life by providing support to you or a loved one? Imagine what life in Canada would be like without VON’s caring nurses, volunteers and other service providers. Would you like to ensure that VON is able to continue to offer programs that are crucial to people’s ability to live independently and remain in their own homes and communities? Your charitable gift to VON Canada will directly support men, women, children and families in need through high quality home and community health care services. You can support the entire VON or target your contribution to a specific VON community site or program. The choice is yours! Whatever area you decide to support will benefit greatly from your contribution.

Visit: www.GiveToVON.ca or stop by the Greater Napanee office.

15

www.von.ca

Notes:

VON Greater Napanee Community Health Guide

16

Index of Community Advertisers Hair Alternatives

Pharmacy

Homecare

Retirement Residence

Kingston Dementia Homecare.................. 17 Limestone City Home Healthcare............. 18

Helen Henderson Care Centre.................. 17 Sharbot Lake Retirement Retreat............. 18

Masectomy Supplies

Wig and Hair Products

All Hair Alternatives.................................. 18

All Hair Alternatives.................................. 18

Wallace Pharmacy..................................... 18

All Hair Alternatives.................................. 18

Live Well | Stay Active | Enjoy Life Find your happiness at Helen Henderson Retirement Lodge “Immerse yourself in the comfort of Helen Henderson Retirement Lodge, an affordable retirement home on the shore of Lake Ontario next to a pool, library and rink. Come home to family. ROOMS We’ll make you smile!” AVAILABLE! Assisted Retirement Living at

343 Amherst Drive, Amherstview, Ontario

Call today for a FREE tour: 613-384-4585 ext. 251

www.gibsonfamilyhealthcare.com

Kingston Dementia Homecare Services Quality Home Health Care & Social Services

To provide quality dementia care by knowledgeable and trustworthy caregivers, who take a holistic and empathetic approach to individualized care.

•Dementia Care •Household Support •Social/Community Support •Personal Care •Respite Care

613.546.7689 | kdhs@cogeco.ca | www.kingstondhs.ca

17

www.von.ca

Wallace’s Drug Store N A PA N E E

For all your pharmacy needs. Visit us today! • Medication Review • Personal Medication List • Natural Health Product Advice We have • Medical Waste Disposal everything you need to keep • Prescription Renewals your family • Quitting Smoking Aids healthy • Compression Therapy Products • Home Care Products and Support • Grocery Store • Free Delivery (within the area) 27 Dundas St E | Napanee (Wheel chair access from John Street)

• Breast Prosthesis • Brassiere • Swimwear • Accessories • Lymphedema Prevention Sleeve • Lympha Press

www.pharmachoice.com | 613.354.3321

Local home care they can trust... Peace of mind for you Peace of Mind

It is important to know that our loved ones are being taken care of by genuine people who are trained and who care. We offer in-home care to individuals who need a little help, offering compassionate and dependent care. From an hour of housekeeping service to 24/7 around the clock care, we are there for you and your loved ones.

Your Comfort is Our Concern

We are dedicated to providing every individual in our care with the most compassionate service. Whether it is a few hours of company, cooking a meal, or caring for someone with Alzheimer’sand dementia, we will be there with the helping hands they need.

Dignified Home Care

Limestone City Home Health Care provides exemplary care for seniors throughout Kingston and surrounding areas. It is our goal to assist individuals of all needs, helping them stay in the comfort of their own homes for as long as possible.

Extraordinary Caregivers

You can feel comfort in the fact that we are a team of caring professionals. All of our employees are extraordinary caregivers, PSWs, and nurses who will help keep individuals in the comfort of their home while enhancing their health and quality of life.

14-993 Princess Street Kingston • 613-767-4204 • www.limestonecityhomehealthcare.com

Active Senior Living in the Fully Serviced Village of Sharbot Lake wait list? Spaces available On a waitlist? immediately in this newly renovated waterfront retirement community Short or Long Term

Seasonal Stays

Respite Care

Retreat/Vacation

All inclusive rates start at $2,700 per month

14244 Road 38, Sharbot Lake, ON K0H 2P0 613.279.7799 | info@slrr.ca | www.sharbotlakeretirement.ca VON Greater Napanee Community Health Guide

18

www.von.ca