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Patient Services Directory

Your Complimentary Copy

Roseway • Yarmouth Regional • Digby General www.swndha.nshealth.ca

2011

This directory is also available at www.patientdirectory.ca


Welcome to the South West Nova District Health Authority South West Health provides health and wellness services and programs to more than 60,800 residents in Shelburne, Yarmouth and Digby Counties. Three hospitals and three community based programs are administered by the district: Roseway Hospital, Digby General Hospital and Yarmouth Regional Hospital as well as Public Health, Mental Health and Addiction Services. Our staff, physicians and volunteers work hard to provide excellent care. We work to promote health in our communities and to improve quality of life. Our goal is to meet your physical, emotional and spiritual needs within a caring and supportive environment. Many of our staff can speak French to assist our Acadian population. Thanks to support from our communities, we are able to provide you with this handbook. We hope it is helpful, please ask staff if you have questions not covered in this handbook. Your comments are important to us, so please take the time to fill out a comment card. They are located throughout each of our hospitals. Ask a staff member if you cannot find one. Sincerely, Blaise MacNeil

Chief Executive Officer

Gerald Pottier

Board Chair


Table of Contents Welcome to the South West Nova District Health Authority..........................................2 Patient Rights and Responsibilities.................................................................................5 The Health Care Team....................................................................................................6

Your Hospital Stay

Activities at Roseway Manor...............................................8 Allergies and Sensitivities....................................................8 Ambulance Rates.................................................................8 Bank/Coin Machines...........................................................8 Bonjour! Program................................................................9 Breastfeeding Support.........................................................9 Bringing Food From Home..................................................9 Care Clown Program...........................................................9 Child Safety.........................................................................9 Clergy – see Palliative and Supportive Care...................... 18 Conduct.............................................................................. 10 Consent ............................................................................. 10 Diversity and Social Inclusion........................................... 11 Electrical Appliances......................................................... 11 Ethics Support.................................................................... 11 Fire Safety..........................................................................12 Flowers/Balloons............................................................... 13 Gift Shop............................................................................ 13 Hairstylist Service.............................................................. 13 Health Records................................................................... 13 Hospital Services Not Covered By MSI............................ 14 Hospital Overstay Policy.................................................... 14 Identification Bracelet........................................................ 14 Infection Prevention and Control....................................... 14 Information about a Patient................................................ 15 Kitchen (Digby General Hospital) .................................... 15 Leaving the Patient Care Unit............................................ 15 Living Room (Roseway Hospital)...................................... 15 Mail.................................................................................... 16 Medications........................................................................ 16 Nurse Call Bell.................................................................. 17 Organ Donation................................................................. 17 Paid Parking....................................................................... 17 Palliative and Supportive Care........................................... 17 Palliative Care Comfort Room........................................... 18 Paying Bills........................................................................ 18 Patient Satisfaction Surveys............................................... 18 Patient Safety..................................................................... 19 Personal Directives............................................................ 19 www.swndha.nshealth.ca

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Physician Visits.................................................................. 19 Preparing To Go Home (Discharge Planning)................... 19 Questions...........................................................................20 Religious and Spiritual Care – see Palliative and Supportive Care.......................................................... 17 Room Preference................................................................20 Scent Reduced....................................................................20 Smoking.............................................................................20 Telephones......................................................................... 21 Things to Bring to the Hospital......................................... 21 Valuables............................................................................22 Vending Machine...............................................................22 Visiting Hours....................................................................22

On the Road to Wellness

Addiction Services.............................................................24 Cancer Centre, South West Health.....................................24 (The) Cancer Patient and Family Resource Room.............24 Cancer Patient Navigator...................................................24 Cancer - The Oncology Interactive Education Series (OIES)................................................................................25 Cardiovascular Clinics.......................................................25 Community Health Boards (CHBs)...................................26 Continuing Care (formerly Home Care)............................26 Diabetes Education Centres ..............................................27 Donations...........................................................................30 Emergency Department..................................................... 32 Equipment Loan Program.................................................. 32 Healthlink 811.................................................................... 32 Look Good Feel Better...................................................... 33 Lymphedema Treatment.................................................... 33 Mental Health Services...................................................... 33 Pre-Assessment Clinic....................................................... 33 Prenatal Clinic................................................................... 33 Public Health Services.......................................................34 Rehabilitation Services...................................................... 35 Renal Dialysis Unit............................................................ 35 Volunteer Services – see Palliative and Supportive Care.. 17 Wound and Ostomy Clinic................................................. 35 Your Way to Wellness........................................................ 35

Community Supporters.................................................................................................36

PLEASE NOTE: We are constantly changing to meet your needs. The information presented in this directory is subject to change.

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Patient Rights and Responsibilities Our staff works hard to give you the best possible care.

You have the right to…

• Quality care given by skilled staff in a hospital that follows safety standards. • Ask for information about your health care. • Know the names, jobs, titles and duties of your health care team. • Be involved in your hospital discharge plan. • As much privacy as we can provide. • Privacy of your health information. • Agree to or refuse any procedure or treatment. • Leave the hospital against the advice of your health care team. • Know the outcomes of any of these decisions. • Have someone make decisions on your behalf if you cannot speak for yourself. • Agree to or refuse involvement in any teaching or research program. Your choice will not affect the quality of care you receive. • Details of any hospital charges not covered by a provincial health care plan.

You are responsible …

• To work with your health care team and to follow the safety rules of the hospital. • For treating all staff and other patients with respect and consideration. • For understanding the limits placed on privacy due to our facilities. Please respect the privacy of other patients. • For your health care decisions. • For choosing someone to act on your behalf should the need arise. • For paying your hospital bill.

Your rights are important to us. If you have any questions or feel you have been denied any of these rights, you should talk to your caregivers, or someone you trust that will act on your behalf to help you with your concerns.

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The Health Care Team While you are in hospital, many people work together to help you. The attending physician is the doctor in charge of your care. Sometimes they may ask other doctors to see you.

The Nursing Staff:

a) A Nurse Manager is responsible for the overall management of the unit you are on. b) Registered Nurses (RNs) are responsible for organizing and providing your care. c) Licensed Practical Nurses (LPNs) are also responsible for your care and report to a Registered Nurse. d) Continuing Care Assistant (CCA) are responsible for basic care and report to a Registered Nurse or an LPN. e) Personal Care Workers (PCWs) are responsible for basic care and report to a Registered Nurse or an LPN. f) Student Nurses may help you; they are supervised by nursing instructors from their school or their preceptor. g) The Ward Clerk works mainly at the Nurses Desk and answers telephone calls, greets visitors and keeps your chart updated.

Other important health care staff may help you, such as:

Physiotherapists and Occupational Therapists help you return to normal activities when you are injured, have a disease or special needs. These services can be asked for directly or through referrals from your family doctor or specialist. Respiratory therapists specialize in lung illnesses. Doctors will ask these staff to do breathing tests, asthma and COPD treatment, oxygen therapy, CPR and life-support. The EKG technician can monitor your heart to help the doctor diagnose your condition. Lab and X-ray staff will do the tests the doctor orders. These tests will help the doctor determine your health problems and monitor your progress. The Dietitian and Food & Nutrition Services staff carefully planned our menu according to Canada’s Food Guide to Healthy Eating and created recipes which are tasty and meet special diet needs. They can answer questions about your nutrition needs. The Speech /Language Pathologist helps people who have trouble with speech, voice, language or swallowing problems.

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Pharmacists give out medications to hospital patients based on doctor’s orders. If you have questions about your medications, ask to speak to a pharmacist. Environmental Services Staff provide us with a clean facility. They will clean your room and change your bed. Social Workers work with patients and their families to understand their needs and to guide them to services both in the hospital and in the community. Diagnostic Imaging Staff will conduct tests such as xrays, CTs and MRIs. Mobility Team members are people such as Physiotherapists, Occupational Therapists and Continuing Care Assistants whose goal it is to help you maintain or improve your mobility while in hospital. Porters may take you from your room to other areas of the hospital for your tests. They will also deliver mail to your room or floor. Others – there are many other health professionals that may be required to help you recover from your illness or that can help you stay well.

While you are in hospital, many people work together to help you.

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Your Hospital Stay Activities at Roseway Manor (Roseway Hospital)

Alternate Level of Care patients are able to participate in activities offered by Roseway Manor during the week. For a schedule of events, contact the Recreation Director at Roseway Manor at 902-875-4707. You can discuss this with a nurse.

Allergies and Sensitivities

It is important to tell us if you have any allergies to medications, foods, plants, dyes or latex. Due to latex allergies, rubber balloons are not permitted, foil balloons only. The facility is also scent free. Please check with staff before bringing food or flowers from home. Other patients or staff could be allergic.

Ambulance Rates

Emergency Health Services will bill you and if appropriate your insurer may cover payment. Between 2 hospitals with a valid NS Health Card or a resident of another Canadian province or territory....................... No charge From scene to hospital with a valid NS Health Card*......................... $134.52 Hospital to place of residence with physician approval*....................... $134.52 Motor Vehicle Collision to hospital (and inter-facility)......................... $672.57 Work related injury to hospital............................................................. $672.57 Mobility challenged individual from/to home and from/to a physician’s office, dentist office, physiotherapist facility or respite care facility.................................................................................$168.14 All transports involving Non-Nova Scotian, Canadian Citizens....... $672.57 All transports involving Non-Canadians............................................ $1008.84 All transports not involving a hospital................................................. $672.57 If required, a flexible payment option is available by contacting EHS Ground Ambulance at the customer service number on your bill. * Other than those patients with stipulated third party coverage i.e., MVA, work related) These rates may have changed since the handbook was printed.

Bank/Coin Machines

A bank machine (ATM) and coin machine is located in the lobby.

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Bonjour! Program

South West Health staff who choose to display the "Bonjour!" symbol are proudly displaying the fact that they can communicate and provide some services in French and in English. It is intended to help you find a French-speaking person more quickly when you use health services.

Breast Feeding Support

Lactation Support: Brenda Sands, RN 902-742-3542 ext. 1694 Friendly Feeding Line: mom to mom support. Yarmouth 902-742-7141, Shelburne 902-875-2623, Meteghan 902-645-3008/645-3002, Digby 902245-3001. Breast Pump Loan Programs: Woman’s Institute Yarmouth 902-7422722, Digby Family Resource Centre 902-245-6464, Tri County Woman’s Centre (Yarmouth and Shelburne) 1-877-742-0085, La Guarderie Familiale de Clare 902-645-2673, Native Council of Nova Scotia 1-800-565-4372. A number of pharmacies in the Tri-Counties also rent and sell breast pumps.

Bringing Food From Home

Fresh food brought to you must be stored in the fridge. Make sure it is labeled with your name, room number and date. Always check with a nurse before eating this food if you are on a special diet or fasting for tests.

Care Clown Program – See Palliative and Supportive Care Child Safety Tubing/Lines

Infants and children can be very active. Often your child will have intravenous (IV) or monitoring equipment attached to them. The staff may try to reduce risks by doing things like putting tubing under clothing or keeping IV pumps at a distance from your child. It is important to let your nurse know if you will not be in the room with your child. Tell the staff if you have seen your child become tangled in any lines or tubing.

Crib/Beds

Crib and bed rails must be locked in the full up position at all times unless someone is at the bedside. The height of the bed should remain in the lowest position to prevent falls. Consider the use of a dome over the crib if the child is active. All food should be removed from the crib/bed when your child is sleeping. Many of the

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children like to have toys with them as they fall asleep, some may have to be removed after the child is sleeping. Any child three years of age or younger should be cared for in a crib. If you wish to have your child sleep in a bed, you must sign a release of responsibility form. For safety, it is not recommended that you sleep with your child in the same bed.

Tubs/Baths/Showers

Do not leave small children alone in the tub or shower. Make sure the temperature of the water is not too hot before putting your child in the tub or shower. Please get a bath mat from the nursing staff. The tub and shower floor can be slippery. Be sure you can reach the call bell at all times. Empty the tub as soon as you are finished with it. A tub of water must never be left unattended.

Security

All staff members have to wear hospital-issued id badges. Do not hand over your child to anyone who is not wearing their badge.

Clergy

See Religious and spiritual care

Conduct

Staff patients and visitors must conduct themselves well. Abusive behavior to anyone is not tolerated. If you experience abusive behavior from others please tell the nurse manager. Abusive behavior includes controlling, harassing, intimidating, isolating or threatening anyone, and, being aggressive, forceful or destructive.

Consent

If you need certain types of procedures, you will be asked to sign a consent form before the procedure. Please read this form carefully and ask your doctor if you do not understand the nature and risks of the procedure. You will also be asked to sign a consent form before release of any information about your general condition or your image (photo or video) for legal, promotional or educational purposes. Forms also have to be signed for release of responsibility for smoking passes and for leaving against medical care.

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Diversity and Social Inclusion

South West Health serves communities with diverse race, language and ethnic backgrounds. We strive to create a respectful environment that responds to the cultural, racial and spiritual needs of our patients and clients. Being aware of this diversity will help us understand each other and reduce barriers to appropriate services. We invite you to share with us information that can help us better understand how we can achieve cultural competence in the health care services we provide to you.

Electrical Appliances

For safety reasons, only CSA-approved electrical appliances may be used while in hospital. Our maintenance staff will check and approve your personal electrical appliances. This includes electric razors, blow dryer, heating pads, fans, and medical devices including CPAP machines and portable ventilators.

Ethics Support

The district ethics committee is available, on request, to help staff, patients and families explore options for their difficult ethical questions and dilemmas related to health care. In health care settings, ethical questions arise when “the right thing to do” is unclear, or when people disagree about what is best for a patient. The Ethics Committee is a consultative and advisory body and does not make decisions regarding a person’s care or the organization’s policies. For more information contact the Ethics Committee Chair at 902-742-3542 ext. 1798.

Falls Prevention

While in hospital we want to ensure your safety. Part of that is preventing falls. On admission you will be orientated to your room and unit, and if able, you are encouraged to get up and do things for yourself. Patients, staff and family members all play a role in preventing falls. Always ask for help if and when needed and keep things within easy reach, especially the nurse call bell.

For Patients

Please ask/call for help if you: • feel light headed • are unsteady on your feet • not sure how to move with an IV pole

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Staff may ask you to call for help when you: • have to use the bathroom • want to move to or from the chair /bed or need any other help Sit up and stand up slowly before trying to move around the room. Use the bathroom and hallway handrails. Keep things within easy reach such as: • the call button • water • tissue • phone • commode • walker • cane • wheelchair • shoes • any other items that you use often If necessary ask staff to place them within reach. • If something gets spilled or you see any liquid or debris on the floor, tell a staff member. • Wear non-slip supportive footwear. Regular socks and slippers are slippery on hospital floors. Do not wear clothing that has straps that hang to the floor or robes that are too long. • If the side rails on your bed are up, do not climb over the rails or out of the end of the bed. Call for help.

For Family and Friends

If you are unsure about getting the patient up by yourself please ask for assistance. If the patient is going to be alone, please let staff know when you are leaving. Leave the door and curtain open enough so that staff can easily see the patient from the doorway of the room. Fall Precautions - What to expect when a patient is on “Fall Precautions” 3 The patient will have a FALL RISK identifier. 3 More supervision is given for patient safety. 3 Consultation to the falls prevention team (nurses, physiotherapist, occupational therapist, dietitian, pharmacist, and other service providers).

Fire Safety

Routine fire drills are announced over the hospital announcement system. When you hear the fire bell, please return to your room and ask your visitors to stay in your room and wait for further instructions. Your door will be closed by a nurse. Staff will check on you, keep you informed and help you evacuate in case of a real fire.

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Flowers/Balloons

Sometimes a roommate or staff may be allergic or sensitive to flowers. Some nursing staff have severe allergies to lilies. Always wash your hands after handling plants or flowers. Due to allergies latex balloons are not allowed in the hospital, foil balloons are allowed.

Gift Shop Yarmouth Regional Hospital:

Run by the Womens Auxiliary the gift shop sells many gifts, snacks, coffee, magazines, newspapers and more. Located in the lobby we are open: Weekdays......... 9:00 a.m. to 8:30 p.m., Saturdays......... 11:00 a.m. to 4:00 p.m. Sundays............ 1:00 p.m. to 4:00 p.m. Gift shop volunteers deliver the daily newspaper six mornings a week. We have a cart that makes visits on Tuesday and Thursday afternoons to patients’ rooms.

Roseway Hospital:

The Roseway Hospital Auxiliary operates a gift shop near the main entrance to the hospital. They have cards, personal items, small gifts, newspapers (Chronicle Herald & Coast Guard), old paperback books, confectionery items and fresh coffee. Their usual hours are: Monday to Friday.......9:00 a.m. to 4:00 p.m.

Hairstylist Service Yarmouth Regional Hospital:

Your nurse can arrange an appointment with a hairstylist. You may also ask your own hairstylist or barber to come in and do your hair.

Roseway Hospital:

A Hairstylist is available at Roseway Manor (next door) from Mondays to Fridays. For an appointment, call 902-875-2200 or ask your nurse or the Ward Clerk to call for you.

Health Records

Your hospital health record starts when you are registered. It holds all of the information about your care while you are in the hospital. You can access your health record by visiting your hospital’s Health Records department and filling out a “Release of Information Form” stating the

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information you want to access. To view your chart there is no charge. If you want a copy of your record the charge is a $25.00 flat fee plus $1.00/ page for the first 15 pages and then $10.00 for each half hour spent copying.

Hospital Services Not Covered By MSI

Some take home supplies and special services are not covered by MSI. You can buy a starter kit of medications to use until you can get your prescription filled.

Hospital Overstay Policy

Once a patient is documented medically stable and is no longer in need of acute care hospital services or is awaiting placement in a long term care facility, they are no longer entitled to insured hospital services. They may be required to: leave hospital or be subject to $79.00 charge for each day after a three day notice period. There is an appeal process through the CEO of the district.

Identification Bracelet

When you are admitted an id bracelet with your name and birth date will be put on your arm. It is important that the care provider asks you your name to confirm your identity. They may ask other questions about your identity. They should also look at the bracelet before giving any medications or treatments. If the bracelet becomes damaged or comes off please tell your care provider.

Infection Prevention and Control

Germs spread easily in hospital from person to person. Everyone must practice good infection prevention and control at all times. Keeping your hands clean is the best way to prevent the spread of infection. Please remember to wash your hands often during your stay with either soap and water or hand sanitizer found in the entrances of the hospital and outside patient rooms.

Ways you can help to stop the spread of infection:

• Remember to clean your hands often. • Remind visitors and staff to wash their hands or use the alcohol hand wash outside your room before they visit you. • Use paper towel to shut off the taps after you’ve washed your hands. • Keep your hands away from your eyes, nose and mouth

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• Keep your hands away from your IV tube, catheter tube, open wounds, etc. • Remind visitors not to come to the hospital if they are ill. • Cover your coughs and sneezes with a tissue or cough into your sleeve! A good handwash takes 10-15 seconds. You can time yourself by singing Happy Birthday or the ABCs. Remind your visitors if they are feeling unwell that they should not visit you or other patients in the hospital. This includes people with the flu, stomach viruses, chickenpox, etc. Sometimes staff and visitors wear gowns and masks to prevent germs from spreading from patient to patient. These precautions help protect everyone in the hospital environment.

Information about a Patient

Please choose one person to be your contact person. That person can give other family members and friends updates about your condition. Your contact person can call staff to see how you are doing.

Kitchen (Digby General Hospital)

A kettle and small fridge are located in the galley on the ward. Ask your nurse to show you the location. Food and beverages are stored there for patients’ use for nourishment between meals. Perishable food brought in to patients must be stored appropriately and not left at the bedside. Label it with patient’s name, room number and date. Always check with the nurse before eating this food, if you are on a special diet or fasting for tests.

Leaving the Patient Care Unit

Nursing staff need to know where you are while you are under their care. You may be asked to sign a release form when you leave the unit you are in (ie: to go to the cafeteria, gift shop or to visit another patient outside the unit). When your family/friends leave, ask them to keep your room door open so the nurse can see you and make sure you are safe.

Living Room (Roseway Hospital)

A kettle, microwave and fridge are located in the patient living room. Food and beverages are stored there for patients’ use for nourishment between meals. Perishable food brought in to patients must be stored appropriately and not left at the bedside. Label it with patient’s name, room number and date. Always check with a nurse before eating this food if you are on a special diet or fasting for tests.

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Mail Mail and flowers will be delivered to your room. Mail should be addressed:

(Patient’s full name) Yarmouth Regional Hospital 60 Vancouver Street Yarmouth, NS B5A 2P5

(Patient’s full name) Roseway Hospital P.O. Box 610 Shelburne, NS B0T 1W0

(Patient’s full name) c/o Digby General Hospital P.O. Box 820 Digby, NS B0V 1A0

Mail will be delivered to your bedside Monday to Friday. If you wish to send outgoing mail, please speak to the Ward Clerk, a nurse or a volunteer. For outgoing mail, please speak to the Ward Clerk, a nurse or volunteer.

Medications

Tell the health care provider about any medications you are on and what you have brought with you. Know what you are taking and why you are taking it. Make sure you know the name, the amount and how many times a day you take it. Remember to include any over-the-counter medications, herbal products, and supplements. Make sure you tell your health care provider of any allergies or reactions you may have had. Make sure your health care provider identifies you correctly before giving any medications. Ask what the medication is and what it is used for each time. Ask questions if it looks different than what you have had before. You may be asked to go to the bathroom before taking something for sleep. When you are admitted you will also be given a brochure on medication safety. Visit the SWH website under Patient Info - Patient Safety/My Medication Record for helpful information such as • My Medication Record – a place to write down your medications • Patient Safety Tips – poster to help you become an active, involved, and informed patient

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Nurse Call Bell

If you need a nurse, please use the call bell. It is attached to your bed. A call bell is also found in all washrooms.

Organ Donation

We support the work of the Nova Scotia Organ and Tissue Donation Program. You will be asked about your wishes related to donation. Even through you might have signed your MSI card for donation, it is important to talk to your family about your wishes.

Paid Parking

You must pay $2.00 to exit the parking lot. If you visit often, you can buy a monthly parking card from the Business Office. The parking card allows unlimited parking.

Palliative and Supportive Care

Palliative Care Program This is a district wide program available to patients and their families in Digby, Shelburne and Yarmouth. There is a palliative care nurse and social worker available at all sites as well as a physician located in Yarmouth who is accessible to all patients/families within the district through a physician consult. The Palliative Care Team works with other health care providers to alleviate pain and suffering and to provide the best quality of life for patients and families. Supportive Care Social Work: We provide both palliative and medical social work to patients and families. There are a wide range of services provided, both in hospital and in the community. Spiritual/Religious Care: During your stay in hospital, spiritual care is available to you. On admission to hospital, you can identify your wish for spiritual care visits. Please tell a member of your health care team if you would like a visit from a clergy member at any time during your stay. There is a chapel available for patient/family use at all 3 sites. Volunteers There are many dedicated volunteers within Digby, Shelburne and Yarmouth hospitals.. This service provides support to many areas such as inpatient units, the Cancer Centre, the Veteran’s Unit and the Emergency Department. These volunteers provide a wide range of services. There are several programs provided through Volunteer Services.

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Care Clown Program: This program provides trained volunteers that work within the health care setting. These volunteers strive to reduce stress through humor. Palliative Care Volunteer Program: South West Health in partnership with Tri-County VON has trained volunteers who provide compassionate, supportive care to patients and families both in hospital and at home. Our volunteers are an invaluable part of the health care team. If you are interested in becoming a volunteer contact Volunteer Services at 902-742-3542 ext. 1575. If you or your family would like more information regarding any of the above services, please call for assistance. Digby:............... 902-245-2502 ext. 1304 Shelburne......... 902-875-4508 Yarmouth......... 902-742-3542 ext. 1481

Palliative Care Comfort Room Digby General Hospital:

There is a “Comfort Room� on the 2nd floor for families to use when they need time away from their ill loved one.

Yarmouth Regional Hospital:

There is a comfort room available to palliative patients/families on the 3rd floor of the hospital.

Paying Bills

The Business Office hours are 8:00 a.m. to 4:00 p.m. Monday through Friday. You can pay hospital bills and buy parking passes during these hours.

Patient Satisfaction Surveys

We use many different methods to survey our patients about their experience with us. Patients are surveyed in hospital and sometimes we survey patients once they have returned home by mailing them a questionnaire. Patients have the right to refuse to participate in a survey. We do appreciate comments from our patients and work to incorporate suggestions from our patients.

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Patient Safety

The South West Health Care Team helps to identify possible patient safety risks. We work to prevent these risks and to improve the quality of care we provide. We encourage you to become part of the team. Take an active role in keeping yourself and your family safe while in hospital. Many of our patients are elderly and have poor hearing and sight. In the “unfamiliar” hospital environment, there is increased risk of falls. Family and friends can help by ensuring the patient is safe when they leave, eg. if bedrails where lowered during the visit, please put them up before you leave. Check to be sure the patient’s nurse call bell is within reach.

Personal Directives

The Personal Directives Act (PDA) is a valuable tool for Nova Scotians to plan for their future. The PDA allows you to put in writing your wishes in regards to health care decisions, in the event you become incapacitated and cannot consent to treatment. Health care decisions may be medical treatment, personal care, or placement in a long term care facility. Under the Act, these documents are referred to as Personal Directives. The Act also specifies an ordered list of who can act as a substitute decision maker (also sometimes called a delegate) for you if you do not have a written Personal Directive. For more information go to http://gov.ns.ca/just/pda/ or talk to your health care provider.

Physician Visits

Our physicians usually make inpatient rounds daily in the morning, but may visit later in the day as well. If the need should arise to see a physician “after-hours”, the nurse on the unit would contact your family physician. If unavailable, the nurse would contact the doctor “on call”. If a family member wishes to see a physician regarding your condition, a meeting with the physician can be arranged through the nurse in charge of your care. This meeting will be set up for a time that is good for you and the doctor. You should pick one person to be the spokesperson.

Preparing To Go Home (Discharge Planning)

Staff can help you arrange support and care after you leave the hospital, such as: • Information about services and equipment available in your area. • Referrals to care facilities such as nursing home or residential care. • Arrangements for other services you need such as Home Care, respite care, Meals on Wheels and Veteran Affairs. • Contacts for financial assistance.

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Discharge time is 11:00 a.m. When your doctor has notified you of your discharge, please be ready to leave by 11:00 a.m. so that the room can be cleaned and prepared for the next patient.

Questions

Ask to speak to the manager in charge if you have questions about your health services.

Religious and Spiritual Care – see Palliative and Supportive Care Room Preference

Please tell us if you want a private or semi-private room and if you have insurance to cover this. If you do not have insurance to cover this, a deposit to cover 5 days will be required. We will do our best to grant your room preference request, but due to high numbers of people in hospital, it may not always be possible.

Yarmouth Regional Hospital:

This will be $150.00/day charge for private and $135.00/day for semi-private. For out of country non-resident, please refer to fees and payment brochure at admitting Department or Business Office.

For families:

Private Room - Family can stay overnight with the patient. Ward - One family member may stay overnight quietly.

Roseway Hospital:

Please tell us if you want a private or semi-private room. Please tell us if you have insurance to cover this. If you do not have insurance to cover this, a deposit to cover 5 days will be required. This will be $125.00/day charge for private and $110.00/day for semiprivate.

Digby General Hospital:

Please tell us if you want a private or semi-private room. This will be $125.00/day charge for private and $110.00/day for semi-private.

Scent Reduced

Scents (such as perfume) cause health problems for many people. Please do not use scented products. Scented flowers are also a problem for many people; please see section “Flowers/Balloons”.

Smoking

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All South West Health properties are tobacco product free, smokers must go off hospital grounds to use tobacco products. Help is available to smokers who are admitted to hospital. We have smoking cessation programs available to help you quit. Patient Services Directory


Telephones Yarmouth Regional Hospital:

To apply for bedside service, dial 899 from your bedside telephone (8:30 a.m. – 4:45 p.m.). The charges will be billed to your home telephone account. To make a call once connected dial 7 (example 7-555-1010). To place a long distance call, dial 7 then dial 0, the operator will help you. To reach the hospital operator dial 0. Cellular phones and other wireless devices can interfere with some medical equipment. Please do not use your cell phone in the hospital.

Roseway Hospital:

Each bed has a telephone beside it. To connect the telephone for service, follow the instructions on the paper in the bedside table. The hook-up fee and daily service charge will be billed to you directly on your home phone bill. Have your friends & relatives call you on the patient telephone number 902-875-2696. Two payphones are available for outgoing calls only – one in the main Lobby, one on the second floor East Wing.

Digby General Hospital:

Your friends & family can call you on the patient telephone number 902245-6555. To connect the telephone for service, dial 499 on the bedside phone and follow the instructions on the phone. The hook-up fee and daily service charge will be billed to you directly on your home phone bill. Visitors can use payphones on the second floor, in the Front Entrance and in the Emergency/OPD area, as well as in the waiting area for the Consultants’ Clinic – Basement Level.

Things to Bring to the Hospital

• Toothbrush • Deodorant • Comb or Brush • Pajamas and a robe • Slippers • Underwear • A change of clothes to wear home • Street shoes to wear home • Pocket change to buy the newspaper or items from the gift shop

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Please send extra items home with your family and have them bring in other items as the time they are needed (such as clothing). The more items each patient brings to the hospital, slows downs our cleaning staff, and makes it harder to implement our infection control cleaning practices. If there is something you would like brought in from home, please check with a nurse first. For safety reasons, your wallet and valuables should be sent home with your family.

Valuables

You are responsible for your own clothing and items you keep in your room. Please bring only necessary personal items to the hospital, including just a small amount of cash. You can deposit valuables in the hospital’s safe. Deposits can be made at any time, but the best time to do so is when you are admitted. You will be given a receipt. The original receipt must be presented to withdraw money or valuables from safekeeping. CAUTION: When you remove your eyeglasses, false teeth, hearing aides, etc., make sure you place them in an appropriate container and put the container in your bedside table. Do not wrap items in Kleenex, papertowels or place them on your food tray or on your bed. If you have any questions, please do not hesitate to ask your caregiver.

Vending Machine Roseway Hospital:

A snack machine with fruit, muffins, milk, snack and other items is located in the hallway on the 2nd floor, just before the doors to the Roseway Manor. There is a pop machine there, as well as two on the main floor in the outpatient waiting area.

Digby General Hospital:

Snack/Pop machines are located in the cafeteria and in the outpatient waiting area (ground floor).

Visiting Hours Yarmouth Regional Hospital:

Visiting hours are from 11:00 a.m. to 8:00 p.m. daily, with permission. Please, only one to two people to visit at one time so that it does not tire the patient. Exceptions can be made in special circumstances.

Peds (Pediatric Unit)

A family member is encouraged to stay overnight with their child. They can come and go anytime within reason.

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Patient Services Directory


OBS (Maternity Unit)

A support person can visit and stay overnight anytime.

ICU (Intensive Care Unit)

Close family only. Please check at the nurse’s station.

Renal Dialysis Unit:

• Visiting Hours: Anytime except between 11:00 a.m. – 1:30 p.m. • A television is provided for each patient by the Kidney Foundation • No telephones are available on the unit. Payphones may be used before or after dialysis. • The unit is open 6 days per week from 7:00 a.m. – 11:00 p.m. • Note – A scent free environment is strictly followed in the unit.

Please do not visit if you are ill.

Roseway Hospital:

1:00 p.m. – 8:30 p.m. No more than 2 people should visit at a time. Children should be with an adult. If you want extra privacy or find the number of visitors is tiring, please let us know. We can put a sign on your door asking your visitors to check with a nurse or limiting visitors to family only. Please do not visit if you are ill.

Digby General Hospital: 2:00 p.m. to 9:00 p.m.

No more than 2 people should visit at a time. Children should be with an adult. If you want extra privacy or find the number of visitors is tiring, please let us know. We can put a sign on you door asking your visitors to check with a nurse or limiting visitors to family only. Please do not visit if you are ill.

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On the Road to Wellness Addiction Services

Addiction services staff help people with addictions such as tobacco, alcohol, drug and gambling.

If you or someone you know needs help or has questions contact: Yarmouth......... 902-742-2406 or 902-742-3541 ext. 1328 Digby ............... 902-245-5888 Church Point.... 902-769-3419 Barrington....... 902-637-1432 Shelburne......... 902-875-3906 or 902-875-8645

Cancer Centre, South West Health

The Cancer Centre is located on the 4th floor in building C (formerly old inpatient units) of Yarmouth Regional Hospital. The centre offers chemotherapy, support and expertise and operates from Monday to Friday. To contact the centre phone 902-742-3542 ext. 1381. Dr. Mary Davis, medical oncologist and Dr. Helmut Hollenhorst, radiation oncologist offer oncology clinics from this location.

(The) Cancer Patient and Family Resource Room

Offers a number of resources to cancer patients and their families such as: literature, videos, wigs, head wraps, breast prostheses, mastectomy bras and more. The Cancer Patient and Family Resource Room is located in the Cancer Centre.

Cancer Patient Navigator

Patient Navigators are members of the cancer team. They work to support family physicians and others, while ensuring that cancer patients and their families have the information, knowledge and support they need as they journey through the cancer system. Family physicians, cancer specialists, cancer patients and their families can contact: Darolyn Walker, Patient Navigator Shelburne, Yarmouth and Digby Counties Yarmouth Regional Hospital SWH Cancer Centre 60 Vancouver St, Yarmouth, NS B5A 2P5 Toll free: 1-866-524-1234 or 749-1523 Email: dwalker@swndha.nshealth.ca

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Cancer - The Oncology Interactive Education Series (OIES)

This computer software benefits patients, families and health care professionals by providing up-to-date information on any of 24 specific types of cancer (such as breast, lung, colorectal and prostate cancers). Patients and families benefit from viewing 2-dimensional images of the anatomy and learning about treatment options. They can also review interviews with cancer survivors enabling them to learn from the experience of others who have been diagnosed with the same type of cancer. This program is available through the cancer patient and family resource room. Volunteers are available to support people who want to use this resource. Previous computer experience is not necessary to use this program.

Cardiovascular Clinics

Cardiovascular health is about keeping blood vessels in leading to your heart and your head open and healthy. There are many risk factors slowing down the flow of blood through blood vessels. The clinic helps people understand their risk factors, identify lifestyle changes and support their efforts in meeting healthy goals. Anyone who has had a stroke, heart attack, angina or TIA and lives in the areas of Digby, Shelburne or Yarmouth can come to the clinics. You can refer yourself or your family physician or other health care provider can refer you. Clinics are held in Yarmouth, Digby, Weymouth and Shelburne. Call 902742-3542 ext. 1460 to book an appointment or to find out more information. Live & Learn sessions are an opportunity to learn about cardiovascular (heart) disease: risk factors, healthy eating, exercise and activity, an opportunity for sharing and gathering informative take-home materials. Call 902-742-3542 ext. 1460 Heart Healthy Class held monthly for those who want to learn how to make healthy food choices to reduce their risk of heart attacks and stroke. Held at Digby General Hospital, Weymouth Medical Center and the Clare Medical Centre call 902-245-2502 ext. 3264 and leave a message. Shelburne County Stroke Club for stroke survivors, families, friends and caregivers. Held the 3rd Thursday of each month at Roseway Hospital call 902-875-4144 ext. 286. Yarmouth County Stroke Club for stroke survivors, families, friends and caregivers. Held the 1st Tuesday of each month at Yarmouth Regional Hospital call 902-742-3542 ext. 1460.

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Community Health Boards (CHBs)

Within the District, there are four Community Health Boards (CHBs) that work to identify local health needs and develop community health plans designed to improve the overall health of the community. CHBs are staffed by volunteers and they are often recruiting for members. Digby & Area Community Health Board 75 Warwick Street, P.O. Box 1521, Digby, NS B0V 1A0 Phone: 902-245-5517 Fax: 902-245-5517 Email: nwagner@swndha.nshealth.ca Clare Community Health Board 8559, route 1, Suite 112, Clare Health Centre P.O. Box 83, Meteghan Centre, NS B0W 2K0 Phone: 902-645-3533 Fax: 902-645-3532 Email: csc-cchb@swndha.nshealth.ca Yarmouth County Community Health Board 58 Vancouver Street, Yarmouth, NS B5A 2P5 Phone: 902-749-0600 Fax: 902-749-0753 Email: chill@swndha.nshealth.ca Shelburne County Community Health Board P.O. Box 610, Shelburne, NS B0T 1W0 Phone: 902-875-4144 ext. 206 Fax: 902-875-1580 Email: scchb@swndha.nshealth.ca

Continuing Care (formerly Home Care) Continuing Care provides access to:

• Home care services such as home support services, nursing and oxygen service, respite care, light housekeeping, self managed care. • Long term care placement (such as nursing home or residential care facility) • Adult protection services for vulnerable adults • VON nursing • Bed loan programs • Caregiver allowance

Anyone can make a referral simply by calling toll free 1-800-225-7225. This number operates every day, including weekends, from 8:30 a.m. to 4:30 p.m. For more information, call Continuing Care at 1-800-225-7225.

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Patient Services Directory


Diabetes Education Centres

The Diabetes Centres help people of all ages who are at risk or have diabetes. Services include: individual assessment, group and/or individual follow-ups, outpatient insulin starts and education on diabetes management. Education includes information on nutrition, active living/exercise, medication options, self blood sugar testing, blood pressure management and monitoring, healthy lifestyle and community resources. If you need help managing your diabetes, your doctor can refer you or you can call the nearest centre yourself: Digby General Hospital – 902-245-2501 ext. 274 (a monthly clinic is held at the Weymouth Medical Centre) Roseway Hospital – 902-875-3011 ext. 230 (twice monthly clinics are held at the Barrington Passage Medical Clinic) Yarmouth Regional Hospital – 902-742-3542 ext. 1245

Yarmouth County

Diabetes Management – When on Insulin for insulin dependent diabetes patients and their families. Held in the Diabetes Centre, Yarmouth Regional Hospital call 902-742-3542 ext. 1245 for more information. Diabetes Management – When NOT on Insulin for diabetes patients and their families. Held in the Diabetes Centre, Yarmouth Regional Hospital call 902-742-3542 ext. 1245 for more information. Sick Day Management for diabetic and their families to learn what to do on days you don’t feel well. Held in the Diabetes Centre, Yarmouth Regional Hospital call 902-742-3542 ext. 1245 for more information. Diabetes and Food for diabetics and their families. Held in the Diabetes Centre, Yarmouth Regional Hospital call 902-742-3542 ext. 1245 for more information. Dealing with the Holidays for diabetics and their families. Held in the Diabetes Centre, Yarmouth Regional Hospital call 902-742-3542 ext. 1245 for more information.

Shelburne County

Diabetes Follow-Up Class for anyone interested in the topic. Held at Roseway Hospital call 902-875-4144 ext. 230 or 239 for more information. Diabetes Survival Class held at least monthly for newly diagnosed diabetics and their supporters. Held at Roseway Hospital and in Barrington call 902-875-4144 ext. 230 or 239 for more information.

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Digby County

Diabetes Class for newly diagnosed diabetics and their supporters. Held at Digby General Hospital every second Thursday and at the Clare Medical Center every second month (or as needed) call 902-245-2501 ext. 3274 for more information.

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Patient Services Directory


Donations Yarmouth Hospital Foundation:

Make a gift ‌. Make a difference

Did a doctor, a nurse, other staff member, or a volunteer make a difference in your care or in the care of loved one while you were a patient at the Yarmouth Regional Hospital You can say thank you by making a donation in their name to the Yarmouth Hospital Foundation, P.O. Box 7, Yarmouth, NS B5A 4B1 Your gift will be an investment in the health and wellness of your family, your friends and your entire community!

For more information on ways to give call the Yarmouth Hospital Foundation at 902-749-1669

www.yarmouthhospitalfoundation.ca

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Yarmouth Hospital Auxiliary:

Loyalty. Service. Dedication

The Women’s Auxiliary organization, established in 1907, has played a vital role in making the Yarmouth Regional Hospital the thriving health complex it is today. The Women’s Auxiliary has contributed in excess of $3,000,000.00 to the Yarmouth Regional Hospital since 1907. This figure includes a lump sum donation of $1,000,000.00 to the Yarmouth Hospital Foundation for the hospital expansion campaign in 1997. The two main sources of funding are the gift shop and the annual Hospital Hullabaloo. In 2007 the Women’s Auxiliary was honoured by the Association of Fundraising Professionals as the Outstanding Philanthropic Group of the Year.

Roseway Hospital:

~~~

Hospital services for you and your community have been supported by your contributions to Roseway Hospital Auxiliary and the Roseway Hospital Charitable Foundation. In recent years these organizations have funded 6 Intravenous pumps, Ankle-knee exerciser for Physio, Electrocardiogram machine, Heliport, 2 Cardiac Monitors, Trauma Stretchers, Gastroscopy services, patient lounge, cardiac stress testing, physician recruitment, cardiac arrest trainer, computer, beds, colonoscope, PACS, electric beds, wheelchair scale with handrails, whirlpool tub and lift chair, expansion/relocation of Rehabilitation Services department, versa care bed, laminar flow hood, furniture for Palliative Care room, autoscrubber, special mattresses for patient care treatment, pediatric emergency cart, skytron light, portable bed exit alarms and gerichairs.

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Patient Services Directory


Hospital Auxiliary:

Auxiliary members raise funds at the NU2U, the Hospital Gift Shop and at special functions. You can help both organizations by supporting these efforts and making donations: • Roseway Hospital Auxiliary – at the Gift Shop • Roseway Hospital Charitable Foundation - see Colette Perham, Administrative Assistant. All donations are tax deductible.

Roseway Hospital Foundation:

The Roseway Hospital Foundation is a non-profit charitable organization committed to maintaining Roseway’s high standards of patient care. The Foundation provides support to supplement the level of capital funding already provided through regular sources. This support goes toward any area of need in the hospital, be it medical equipment, facilities or patient enrichment projects. In this way, Roseway will continue to excel in patient care. Just as it relies on your continued encouragement, Roseway will increasingly rely on donations from people like you for its support. Please consider the value of Roseway Hospital to Shelburne County and help the hospital continue its care. There is a need. Receipts for tax purposes are issued promptly for all gifts received. Donations may be sent to: Roseway Hospital Charitable Foundation, P.O. Box 610, Shelburne, ns B0T 1W0

Digby General Hospital:

Hospital services for you and your community have been supported by your contributions to the Digby General Hospital Auxiliary and the Digby & Area Charitable Health Services Foundation. Recently these organizations have funded: - Digital Baby Scale for ER - Comfort Room for families of Palliative Care Patients - Digital B.P. Machine for ER

Hospital Auxiliary

Auxiliary members raise funds through their bake sales, sales of their cookbook, the annual Crafty Claus Craft Sale and an Annual Variety Show. You can help both organizations by supporting their efforts and making donations to: • Digby General Hospital Auxiliary - Front Office • Digby General Hospital Health Services Charitable Foundation - Front Office All donations are tax deductible.

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Digby & Area Health Services Charitable Foundation:

The Digby & Area Health Services Charitable Foundation is a non-profit charitable organization committed to maintaining Digby General Hospital’s high standards of patient care. The Foundation provides support to supplement the level of capital funding already provided through regular sources. This support goes toward any area of need in the hospital, be it medical equipment, facilities or patient enrichment projects. In this way, Digby General will continue to excel in patient care. Just as it relies on your continued encouragement, Digby General will increasingly rely on donations from people like you for its support. Please consider the value of Digby General Hospital to Digby County and help the hospital continue its care. There is a need. Receipts for tax purposes are issued promptly for all gifts received. Donations may be sent to: Digby & Area Health Services Charitable Foundation, P.O. Box 820, Digby, NS B0V 1A0

Emergency Department

Patients are seen by a doctor in order of priority. Care is not provided on a first-come first-served basis. A nurse will triage you. How long you wait can depend on: • How urgently you need care. • How busy the Emergency Department is when you arrive. • How urgently others in the Emergency Department need care, including those arriving by ambulance. • Once you have been assessed it may be necessary for you to have further tests (e.g.: x-rays or lab tests) or be seen by a specialist. Visitation hours and visitors may be limited due to department activity/ emergencies please ask staff if visiting is permitted. There is a comment box in the department and we welcome your feedback.

Equipment Loan Program

Red Cross Health Equipment Loan Program crutches, canes, wheelchairs, etc. contact their office at 341 Highway 1, Dayton Mall, Yarmouth call 902-742-3656

Healthlink 811

Healthlink 811 provides trusted non-emergency health information and services to Nova Scotians. Once you get home you can dial 8-1-1 from your telephone and talk to a registered nurse at any time.

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Look Good Feel Better

This program is designed to support women challenged by the appearance related side-effects of their cancer treatment. Workshops are held monthly at Yarmouth Regional Hospital. Pre-registration is required by calling Darolyn Walker, Cancer Patient Navigator toll free at 1-866-524-1234 or Dorothy (Dot) Newell, LGFB Team Leader at 902-762-2983.

Lymphedema Treatment

South West Health offers treatment for people suffering from the effects of lymphedema. Lymphedema is an abnormal collection of protein-rich fluid in the body. If left untreated, it can lead to infections, enlargement of the affected limb and hardening of the skin. This treatment is available primarily to women who have developed lymphedema due to mastectomy, removal of lymph nodes, radiation or any combination of these interventions. A physician referral is required.

Mental Health Services

If you or someone you know is depressed, in crisis or needs emotional help contact the closest Mental Health office: Yarmouth ... 902-742-4222 Shelburne.... 902-875-4200 Digby........... 902-245-4709 Clare........... 902-645-3470

Pre-Assessment Clinic

At the clinic you will be seen by a nurse who will help you get ready for your upcoming surgery. You will be asked a lot of health questions and given time to ask your questions. You will be given information regarding your surgery as well as information to help you prepare before, during and after the surgery. Testing can also be done such as blood tests, heart test, urine test, etc. Referrals to other health care staff may be done at this time (ie: physiotherapist, dietitian etc.).

Prenatal Clinic

Located on the 2nd floor of Yarmouth Regional Hospital, the clinic serves women from the tri-counties from the time pregnancy is confirmed until delivery. The clinic operates from 8:00 a.m. to 4:00 p.m. Monday to Thursday. The clinic provides care to you and your baby for a safe delivery. It will provide a good setting for all mothers to receive quality care. It will help the mother and family make informed choices. This will lead to a healthier Mom and baby. The clinic is made up of five doctors and a nurse educator. The doctors will

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care for you and your growing fetus during your pregnancy, labor and delivery. The nurse will answer any questions you have about your pregnancy. After your pregnancy is confirmed your family doctor will refer you to the clinic. If you don’t have a family doctor just call the clinic yourself at 902-742-3542 ext. 1459.

Public Health Services

Public Health works with others to understand the health of our communities and acts together to improve health. Public Health is focused on the health of the population. To do this, public health practitioners work with communities, families and individuals in a variety of ways including advocacy and policy development, planning and evaluation, community development, health promotion, population health, disease prevention and control. The following three areas of focus provide examples of some of the work:

Communicable Disease Prevention and Control

• School based immunization program • Follow up of notifiable diseases as outlined in the Health Protection Act • Investigation of foodborne and waterborne outbreaks in collaboration with other departments

Healthy Development

• Support to families both prenatally and after birth. • Breastfeeding support • Enhanced Home visiting-supports opportunities for healthy growth and development of the baby and family

Healthy Communities

• Advocacy and policy (healthy public policies and legislation) • Health promoting schools, healthy workplaces • Partnering with communities re: healthy eating, supporting sustainable/ accessible local foods, active transportation, tobacco reduction, sexual health, injury prevention, dental health, & child and youth issues etc.

Environmental Health

• Partnering with other departments and agencies to support safe drinking water, safe food and air quality

Call our nearest office for more information: Yarmouth..........902-742-7141 Barrington........902-637-2430 Digby.................902-245-2557 Meteghan..........902-645-2325 Shelburne..........902-875-2623

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Rehabilitation Services

The rehabilitation services team works to help people who have an injury or illness that has changed their daily life. They also work with persons with special needs. Inpatient and outpatient physiotherapy and occupational therapy services are available from each hospital site. Ask your doctor if you would benefit from a referral for these services. People without a family doctor can call the nearest rehabilitation services department to ask about a self referral: Roseway Hospital ......................902-875-4144 ext. 204 Digby General Hospital..............902-245-2502 ext. 3257 Yarmouth Regional Hospital......902-742-3542 ext. 1137

Renal Dialysis Unit

Our renal Dialysis unit serves patients from Shelburne, Yarmouth and Digby counties. Most patients receiving renal dialysis are treated three times a week. South West Health also works closely with the Nova Scotia Renal Program www.nsrp.gov.ns.ca. The Renal Dialysis Unit is open 6 days a week from 7:00 a.m. – 11:00 p.m.

Volunteer Services – see Palliative and Supportive Care Wound and Ostomy Clinic

Provides inpatient and outpatient care for acute and chronic wounds and ostomy care. Wounds such as leg and foot ulcers, skin tears and surgical wounds are treated. Call the Wellness Centre at 902-742-3542 ext. 1460 or the resource nurse 902-742-3542 ext. 1695. Clinics are held at Yarmouth Regional, Digby General and Roseway Hospitals.

Your Way to Wellness

Your Way to Wellness is a free program designed to give people confidence, skills and knowledge to live a healthier life with a chronic condition. For more information call 902-742-3542 ext. 1436.

Have we missed anything in this directory that would have been valuable to know? Please let us know! Your comments are important to us, so please take the time to fill out a comment card.

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Community Supporters South West Health is extremely grateful to all advertisers for helping to make this directory possible. Please note, an advertisement in this directory does not imply an endorsement by South West Health.

Accommodations

Comfort Inn......................................38

Audiology

Hearing Health Care Unit...............41

Esthetics

Forever Young Medical Institute......42

Hair Replacement

headQuarters....................................37

Health Services

Maritime Clinic of Natural Healing Ltd.......................................39

Hearing Services

Beltone..............................................38 Hearing Health Care Unit...............41

Home Health Care Services

VON..................................................36

Native Council

Native Council Of Nova Scotia.........36

Optometrist

Dr. Benoit Robichaud........................39

Pharmacies

PharmaChoice...................................37 Shoppers Drug Mart.........................39 Spears & MacLeod Pharmasave......40 TLC Pharmasave Health Centre.....40

Prosthetics

Banfield Ocular Prosthetics.............39 Eastern Prosthetic Clinic.................38

Respiratory Services

2011

LifeCare Respiratory Services Ltd...38 South Shore Sleep Solutions.............43 the Snore Shop..................................38

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Shopping Centre

Walmart............................................36 Patient Services Directory

VON has been helping Canadians stay healthy and independent for 112 years. Our services include: visiting nursing • foot care • immunization personal support • health & wellness clinics

VON Tri-County

55 Starrs Road Yarmouth NS B5A 2T2

Phone: 902-742-4512 Fax: 902-742-8962


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Yarmouth: Wolfville: Barrington:

508 Main St. 4 Little Road The Courtyard

The MosT TrusTed Brand for QualiTy & service

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Patient Services Directory

902 742-7774 902 542-9411 800 565-7774


Dr. Benoit Robichaud Optometrist

Eye Examinations • Contact Lenses • Retinal Photography • Visual Fields • Diabetic Eye Screening

Tel: 742-4811 Fax: 742-3301 328 Main Street Yarmouth NS B5A 4B2

EXPERT PROFESSIONAL ADVICE & QUALITY PHARMACY SERVICES

your partners in

living well Receive Shoppers Optimum Points On Prescriptions! We Honour Most Drug Plans! We Also Deliver

(Ask our staff for details)

Pharmacy Services: • Free Blister Packaging • Easy Refills & Reminders • Call Backs

• Education • Counselling • Clinics & Monitoring Programs

Shoppers Drug Mart Yarmouth Shoppers Drug Mart Digby 56 Starrs Rd. Yarmouth, NS B5A 2T4

95 Warwick St. Digby, NS B0V 1A0

Tel: 902-742-3523 Fax: 902-742-4115

Tel: 902-245-4721 Fax: 902-245-2799

Mon-Sat: 9-10 pm Holidays: 10-8 pm

Mon-Wed: 9-6 pm, Th-Fri: 9-9 pm Sat: 9-5 pm, Sun: 11-5 pm Holidays: 10-6 pm

www.shoppersdrugmart.ca

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Improve circulation to your legs and feet, help maintain muscle strength, flexibility and promote healthy bones by exercising regularly.

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Patient Services Directory


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South West Health Patient Services Directory