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2017 Patient and Family Guide


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This is what independence looks like!

CANADA

VON Sarnia-Lambton Keeping you healthy in your home To learn more about our services, become a volunteer or make a donation, contact us today at:

www.vonsarnialambton.ca 519-542-2310


Welcome to Bluewater Health At Bluewater Health we expect your care to be exceptional and your experience to be positive. For more than a century, Bluewater Health and our founding hospitals have been meeting the healthcare needs of the residents of Sarnia-Lambton. Our dedicated team of professionals is committed to providing the highest quality of care to you and your family. We take great pride in our legacy of patient care, quality and service, and it is upon these strong foundations that we deliver on our Mission: We create exemplary healthcare experiences with patients and families every time.

Mike Lapaine, President and Chief Executive Officer

Before and during your stay, you may wonder what to expect. We hope the information in this handbook is helpful and addresses your questions and concerns. If you need more information, please talk to a member of your healthcare team. Sincerely,

Mike Lapaine President and Chief Executive Officer mlapaine@bluewaterhealth.ca 519-464-4459

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Table of Contents Dear Healthcare Provider . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 We Are Committed to Your Care About Bluewater Health. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Patient Declaration of Values. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Patient Rights and Responsibilities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Emily. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Questions and Concerns. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Your Feedback is Welcomed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Preparing For Your Visit Be Sure to Bring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Please Leave at Home. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

When You Arrive Parking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Finding Your Way in the Hospital. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Patient Registration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Accommodations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Language Interpretation Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Our Healthy Environment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

For Your Health and Safety Infection Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Hand Hygiene. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Patient Information and Privacy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Participating in Your Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Staff Identification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Your Identification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Medication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Allergies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Call Bells. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Preventing Falls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Fire Safety. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21


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Your Stay With Us Nutrition and Food Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Meal Service Times. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Bringing Food and Drinks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Telephones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Televisions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Accessibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Necessary Room Changes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Laundry Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Social Work Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Spiritual Care. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Volunteer Resources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Family and Friends Visiting Hours and Family Presence. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Pet Visitation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Visitor Food Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Gift Shops. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Cell Phones and Wireless Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Accommodations for Those From Out-of-Town . . . . . . . . . . . . . . . . . . . . . . . . 29

After Your Hospital Stay Returning Home From Hospital . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Charges for Items and Payment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Lost and Found. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Our Proud Supporters Foundations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Auxiliaries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Donor Pledge Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Frequently Called Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Community Supporters Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38


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My Notes Dear Healthcare Provider My Room Number: __________ My Extension:___________ My Notes and Questions to You:


We Are Committed to Your Care About Bluewater Health Our organization encompasses Bluewater Health in Sarnia and Charlotte Eleanor Englehart Hospital of Bluewater Health in Petrolia. We offer: • • • • • • • • • •

Emergency Services Medical and Surgical Services Stroke and Critical Care Complex Continuing Care Diagnostic Imaging and Laboratory Services Rehabilitative Therapies Labour and Delivery, Maternity and Paediatric Care Mental Health, Crisis and Addictions Services Diabetes Care Cancer Care

We are also home to the Cancer Care Assessment & Treatment Centre, the Prostate Cancer Clinic, the Sarnia- Lambton District Stroke Centre and Secondary Stroke Prevention Clinic, the Pat Mailloux Eye Centre, and satellite programs of the Ontario Breast Screening Program and the London Health Sciences Centre Renal Dialysis Program. Our clinical teams are backed by a variety of support service, administrative and volunteer programs, from the bedside to the boardroom. Bluewater Health is proud to be a Registered Nurses’ Association of Ontario Best Practice Spotlight Organization! This prestigious honour means that the care we provide to patients and families is based on evidence and best practice. Evidence-based care is safe, quality care and Bluewater Health is committed to Best Practice - Every Time.

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Patient Declaration of Values Our Patient Declaration of Values describes the values that are most important to patients and families while in our care. As a patient at Bluewater Health, I value that… • • • •

My family and I will be treated with dignity, respect, and kindness. You will keep me safe and protect me from harm. We will have honest and clear communication about my health and my care. You will know what to do to help me.

These values are supported by Bluewater Health’s Patient Rights and Responsibilities.

Patient Rights and Responsibilities As a patient you have the right to… • • • • • • • • •

Be treated with respect and courtesy. Receive the right care at the right time. Be cared for in a safe environment. Be cared for without discrimination. Know the names and roles of the people caring for you. Receive all information necessary to make informed choices. Ask to see your health record. Be provided with an interpreter, when necessary. Your privacy and confidentiality.

As a patient you have a responsibility to… • • • • • • • •

Treat others with courtesy and respect. Respect the privacy and confidentiality of others. Provide clear and important information about your health condition. Ask questions if you don’t understand. Tell us if you have any concerns about your care, so we can help you. Participate in your treatment. Accept the decisions that you make about your treatment. Follow all hospital rules and regulations.


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Emily Have you met Emily? She is every patient and patient family we have cared for in the past, are currently caring for and will care for in the future. Each staff member, physician and volunteer influences Emily’s experience of care. As we go about our day-to-day work, we consider, “How does what I am doing help Emily?” and “Will what I’m doing make it better for Emily and her family?”.

My Promise to Emily I promise you and your family I will: • • • •

Respect you as an individual on a unique healthcare journey. Take time to address your concerns and calm your fears. Involve you whenever decisions are being made about you. Be your advocate.

Questions and Concerns We care about your safety and your healthcare experience. If you are concerned, or have questions or information to share, please tell someone! If you’re staying in the hospital, your nurse today is your key contact. See your whiteboard for his or her name. For outpatients, we suggest you speak to the manager or supervisor of the area. You may also choose to talk to a family member or close friend, or contact Spiritual Care at ext. 5473 or through switchboard at ext. 0 after hours. If you’re still concerned, there are people you can call. You can call your unit’s charge nurse or clinical manager, or the after-hours manager at ext. 5355. You can also contact our Patient Advocate. The Patient Advocate responds to patient and family issues, questions, compliments and concerns, and makes sure the wisdom and perspectives of our patients and their families are reflected in all levels of decision making at the hospital. Bluewater Health and CEEH of Bluewater Health Tel: (519) 464-4400, Ext. 4436 patientadvocate@bluewaterhealth.ca


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Your Feedback is Welcomed We want to partner with our patients and their families to design the best possible care. When patients tell us about their unique healthcare experiences, we get an inside look at what is most important to them. A patient satisfaction survey is distributed monthly by an independent, thirdparty company that specializes in hospital surveys. On behalf of Bluewater Health, the company mails confidential questionnaires to randomly selected patients who have been discharged from the hospital. Through this survey, you have the power to shape the care of future patients and families, perhaps for someone you know or even yourself. Please invest in your community hospital by taking the time to fill out this survey, as survey results are studied to inspire improvements. Bluewater Health may also collect information about your experience as a patient through a follow-up telephone call. The call is placed by a healthcare professional who will ask you questions about your experience while in our care. Thank you for your feedback!


Preparing For Your Visit Be Sure to Bring: • • • • • •

Your Ontario health card (or equivalent) to every visit. Information about any additional insurance coverage that you have. It is important that you know what coverage you have. Hospital staff can’t investigate your coverage for you. Toiletries and personal items, such as toothbrush, toothpaste, comb, brush, feminine hygiene products, shaving supplies, facial tissue, soap, shampoo, denture cup, sleepwear and slippers with rubber soles. Eyeglasses, hearing aids and batteries, and other assistive devices if needed (e.g. cane, walker). All medications you are currently taking including non-prescription medications and herbal or vitamin supplements. Credit card for charges not covered by OHIP.

To avoid loss, we suggest that you label your personal belongings before coming to the hospital.

Please Leave at Home: • • •

Personal care items with fragrance. Valuables such as jewelry, money, cell phones, laptops, etc. Electrical appliances. • Because of fire and safety policies, the use of most electrical appliances is not allowed in the hospital. There are exceptions for electric razors and hair dryers. • Patients in Continuing Care may bring certain personal appliances, but should check prior to admission. • All electrical appliances must be left at the nursing station to be checked by the Plant Maintenance department.

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When You Arrive Parking The Ministry of Health and Long-Term Care does not fund parking lots, so hospitals must generate parking revenue to operate them. Bluewater Health’s parking lots’ revenues support patient programs and services, and the upkeep of the lots such as lighting, snow removal and general maintenance. Half of the parking proceeds from the visitor parking lot at CEEH of Bluewater Health is directed to the CEEH Foundation. Veterans park for free on Bluewater Health property when displaying a poppy license plate or identifying themselves as a veteran to Security Services. Please do not leave valuables in your vehicle.

Bluewater Health, Sarnia Patients in Sarnia who are being dropped off or picked up, are invited to use the designated drop-off locations. Drop-off locations are limited to 20 minutes. Visitor parking is available in the main parking lot off Maria Street, the underground parking lot, and along Maria and Norman Streets. Parking fees* for the main parking lot and underground parking are: First ½ hour: . . . . . . . . . . . . . . . . . . Each subsequent hour:. . . . . . . . . . Daily maximum:. . . . . . . . . . . . . . . . Five-day pass: . . . . . . . . . . . . . . . . . Seven-day pass:. . . . . . . . . . . . . . . . Ten-day pass: . . . . . . . . . . . . . . . . . Monthly pass: . . . . . . . . . . . . . . . . .

$1.25 $1.50 $7.00 (no in/out privileges) $13.00 (unlimited in/out privileges) $18.00 (unlimited in/out privileges) $25.00 (unlimited in/out privileges)) $36.00 (unlimited in/out privileges)

Parking passes are available from the Patient Accounts Office, which is located near the Atrium, on Level 1, Norman Building behind Tim Hortons. Please take a ticket from the machine when you enter the parking lot, and take it with you when you enter the hospital. When you are ready to leave, before returning to your vehicle, locate one of the automated parking payment machines.


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Payment Machine Locations: • Main Entrance near the Welcome Desk • In the underground parking garage near the elevators These automated payment machines accept credit cards (Visa or Master Card) or cash (bank notes, toonies, loonies and quarters). An ATM is available in the Atrium. After you pay for your parking, you will have 20 minutes to get to your car and drive out. Take your exit pass with you, return to your vehicle, drive to the exit gate and scan your paid ticket. The arm will lift and you can exit. Designated underground parking is also available for patients receiving dialysis or oncology treatment. There is parking along Maria and Norman Streets for daily use. The parking spaces use a pay and display system. To park in these areas, go to the nearest pay and display machine and follow the directions provided. The parking fees for the pay and display spaces are: First ½ hour: . . . . . . . . . . . . . . . . . . $1.25 Each subsequent hour:. . . . . . . . . . $1.50 A maximum purchase of $7.00 per 24 hours * Parking fees are effective January 1, 2017 and are subject to change.

Charlotte Eleanor Englehart Hospital of Bluewater Health, Petrolia The gate at the entrance to the visitor parking lot off Blanche Street will automatically open as the car enters the lot. To exit the parking lot, visitors pay a flat rate of $2.00 to open the gate onto Blanche Street. The payment machine accepts loonies, toonies and bills. A change machine is located inside next to the Dufferin Street public entrance. Questions or concerns about parking may be directed to: Bluewater Health Tel: (519) 464-4400, Ext. 8304 CEEH of Bluewater Health Tel: (519) 882-5809


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Finding Your Way in the Hospital Bluewater Health’s wayfinding system in Sarnia incorporates colours, names and numbers to help our patients and visitors navigate the hospital. Volunteers are also available at the Welcome Desk, located inside the Main Entrance.

Building Name Bluewater Health, Sarnia is identified as three buildings that reflect the neighboring streets. The newest addition is the Norman Building (green); the middle building is the London Building (blue); and the original building is the Russell Building (orange). Each building has a colour designation, shown on signs within the hospital. In any public corridor where you cross into another building, you will see beacon signs that identify the building you are entering.

Level and Room Number We use an alphanumeric system to help locate rooms. The first letter indicates the building in which the room is found (ex. R=Russell). Next is the floor level the room is on (ex. Level 2), followed by the actual room number (ex. 139). Every room has a clearly displayed room number beside the door. All room number signs within the hospital also feature a tactile Braille plaque for the visually impaired. In Petrolia, visitors to Continuing Care should enter at the end of Blanche Street, on the left. All others should use the Dufferin Street entrance.


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Patient Registration When you arrive at Bluewater Health in Sarnia, please go to Patient Registration on Level 1 of the Norman Building, near the Atrium, unless otherwise directed. If you need a wheelchair or other assistance, please contact the Welcome Desk at the main entrance upon your arrival. In Petrolia, please register at Patient Registration unless otherwise directed. Bluewater Health and CEEH of Bluewater Health Tel: (519) 464-4400, Ext. 0

Accommodations Bluewater Health has ward, semi-private and private rooms. We will not know until the day that you are admitted to the hospital what room is available. We will do our best to give you your first choice of room but it isn’t always possible. Patients are assigned to the first available bed appropriate to meet their care needs. Please note that the cost for semi-private and private rooms is over and above what the Ministry of Health & Long-Term Care covers for a ward room. Please be sure that you check your personal insurance coverage before you arrive at the hospital and bring proof. Hospital staff is unable to investigate insurance coverage on your behalf. If you would like a private or semi-private room and your insurance company doesn’t cover 100% of the costs, you are responsible to pay for the extra costs. You can pay by cash, cheque, debit or credit card when you are admitted to the hospital.

Ward Room The Ministry of Health and Long-Term Care covers the full cost of a ward room if you have a valid Ontario health card. Please check with the Patient Accounts office if you do not have a valid Ontario health card, or if your visit is due to a work related injury.

Semi-Private Room (Limited Availability) Patients who request and occupy a semi-private room will be billed $235 per day.*


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Private Room (Limited Availability) Patients who request and occupy a private room will be billed $275 per day.* *Amounts quoted are effective January 2017 and are subject to change. There may be times when a same-gender room is not available, and an adult patient may be placed in a room with an adult of the opposite gender. This can be necessary when every hospital bed is full or about to be full, and new patients are arriving. It can also be necessary for infection control practices. Every patient has the right to dignity, privacy and safety, and we recognize that there may be situations when patients should not share a room with patients of the opposite gender. These situations may be religious/cultural, behavioural/ cognitive or clinical in nature, or when there are adamant concerns expressed by either party. Please talk to your healthcare provider if you have questions about your accommodation.

Language Interpretation Services Through a dedicated toll-free telephone number, staff has 24/7 access to medically qualified and experienced language interpreters in over 200 languages. The confidential service is offered at no cost to you. Please connect with any member of your care team to discuss your language needs.

Our Healthy Environment As part of our commitment to a safe and healthy environment for our patients and staff, we limit smoking, fragrances and latex in our hospitals.

Smoking Bluewater Health is a smoke-free environment inside and out, including parking lots. Smoking is only allowed off Bluewater Health property on city sidewalks. Patients who smoke are encouraged to ask for information about programs and products to help them to stop smoking during their hospital stay.


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Fragrances Some people are highly sensitive to fragrance and can suffer severe allergic reactions. Please don’t wear perfume, cologne, or aftershave while in the hospital. Please remind your visitors not to wear fragrance or to bring flowers with strong scents when they come to see you.

Latex Exposure to latex rubber may cause severe allergic reactions. Latex rubber balloons are not allowed in the hospital. Only mylar (shiny foil) balloons are allowed.


For Your Health and Safety

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Infection Control Clean hands are the best way to prevent the spread of germs that can cause infections. It is important that you and your visitors clean your hands often, using soap and water or the alcohol-based hand rub that is mounted on the walls and at entrances/exits of our hospitals, as well as on the over-bed tables in patient rooms.

Ways to Prevent Infection • • •

During your hospital stay, if you are put in an area where additional infection control measures are necessary, it is important that you and your visitors follow the directions given to you by your care provider. Please do not share personal items such as creams, bar soap, glassware or towels. Please ask family and friends who are feeling unwell (e.g. cold, flu, or diarrhea and vomiting) not to visit you while you are in the hospital.

Hand Hygiene Patients, family members and healthcare workers all have a role to play in reducing healthcare associated infections. In addition to washing your hands frequently, you can ask your healthcare worker to do the same before providing care. Together we can make a difference and reduce infections by always practicing good hand hygiene. Alcohol-Based Hand Rub is the preferred and easiest way to clean your hands. Dispense foam about the size of a quarter into the palm of one hand (the wall mounted dispensers will automatically dispense the right amount). Rub thoroughly over the front and back of your hands, between your fingers, and across all finger tips until dry. Use the rub when you enter or exit the hospital; leave your room; before you eat or drink; after you cough, sneeze, or blow your nose; and when you return to your room. Soap and Water should be used after using the toilet and whenever your hands look dirty. Wet hands with warm water and apply soap. Rub thoroughly over the front and back of your hands, between your fingers, and across all finger tips for 15 seconds. Rinse, then dry with paper towel. Turn off the tap with paper towel.


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Patient Information and Privacy Your privacy is very important to us. When you register as a patient, please tell us if you wish Bluewater Health to confirm your stay in hospital to your callers or visitors. To ask about a patient’s room and telephone number, please call our switchboard: Bluewater Health Tel: (519) 464-4400, Ext. 0 CEEH of Bluewater Health Tel: (519) 882-5809, Ext. 0 Photography or videography is not allowed on hospital property without expressed consent of the patient or staff member. Our Privacy, Confidentiality & Security policy and the Personal Health Information Protection Act must be followed for consent and protection of personal health information. For more information about your privacy rights and responsibilities, please read our pamphlet Your Privacy Is Important, available on www.bluewaterhealth. ca, under Patient & Visitor Information. (Click on Your Privacy and then PHIPA). You can also request a printed copy or ask questions by calling the Privacy Office at: Bluewater Health and CEEH of Bluewater Health Tel: (519) 464-4400, Ext. 8528


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Participating in Your Care It is important that you are involved in decisions about your care because you know the most about your own health. Discuss your plan of care with your care provider and be informed about your treatments. Ask about your treatments and continue to ask questions if you don’t understand. If you are experiencing pain, please tell your care provider. Your healthcare team will work with you to manage your pain. You may receive a lot of information all at once, which can be confusing. You may want to take notes or ask a family member or friend to be with you when you receive a diagnosis, treatment plan, test results, or when discharge plans are explained. Please feel free to talk to your healthcare provider about any concerns you may have. We value your partnership and welcome your questions. Here are some questions you may want to ask: • • • • • • • • •

Can you tell me more about my medical condition? What is the purpose of this test or treatment? What does this test or treatment involve? Do I really need this test, treatment or procedure? What are the downsides? Are there simpler, safer options? What happens if I do nothing? What is this medication for? What should I do when I go home?

Staff Identification Many people will care for you during your stay. All staff, physicians and volunteers wear hospital photo identification (ID) badges. This photo ID badge assures you that the person providing your care is a member of our team. Good communication is key to patient safety and reducing anxiety and stress. Staff, physicians and volunteers will begin every patient and family interaction by providing their name, occupation and what they are there to do. If they don’t introduce themselves, feel free to ask.


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Your Identification As a patient in the hospital, it is important that you wear your hospital ID bracelet at all times. Please check that the information on your hospital ID bracelet is correct (name, birth date, etc). For your safety, make sure all staff members check your ID bracelet and ask you your name and date of birth before any procedure, surgery or test is performed, or before medicine is given. If your bracelet comes off, please ask your healthcare provider for a new one.

Medication Bring all of your medications and a current medication list with you to the hospital, including any prescription medications, over-the-counter medications, vitamins, and herbal supplements. After you and your care provider review them, the medications can be sent home. The doctor will prescribe any medications necessary for you during your stay. Sometimes, the hospital may ask you to use your own medications if the hospital cannot supply a particular product. However, any medications from home such as herbal supplements, eye drops, ointment, cream, etc., must not be taken or used at the hospital unless approved by your doctor. It is very important that you tell your care provider how you take your medications at home, as well as any recent medication changes or any medications that you have recently stopped taking.

Allergies Please tell your care provider about any allergies you may have. This includes allergies or reactions to food, medications, and environmental elements (e.g. hay fever).


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Call Bells Nursing staff routinely visit all patient rooms. A call bell is provided for you to ring for assistance if your care provider is not readily available. Your care provider will show you how to use it. Let your care provider know if you will have trouble reaching the call bell or if it is difficult to use. He or she will make sure your call bell is placed within reach and is a model you can easily use. The call bells have a two-way intercom that connects to the nursing station and your healthcare provider can speak to you over it. After ringing the bell, please stay where you are and wait for staff to come and help you.

Preventing Falls Some people can be at a higher risk for falling down. Illness, surgery, and medications can make you weak and may affect your balance or judgment. Also, medical equipment and the unfamiliar hospital environment can make it more difficult to move about easily. When you come to Bluewater Health for an appointment or are admitted, we will assess your risk of falling and determine what can be done to prevent a fall while you are with us. This information will be shared with members of your healthcare team. If you have had a fall in the past three months, need help to move around safely, or are taking any medications that make you dizzy or lightheaded, please tell a staff member when you come to the hospital. As part of our work to prevent falls and keep you safe while under our care, we will ask you these questions when you arrive. Should you need to stay in hospital, it is important that you ask for help when getting out of bed, especially at night. The hospital is an unfamiliar place and most falls occur when patients try to get out of bed on their own to go to the bathroom. For your safety, your room should be well-lit, your bed in a low position, and personal items within reach. We encourage you to bring slippers with a closed heel and rubber soles to prevent slipping. We will also work to keep your room free of clutter and any mobility aids within reach. Please


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inform a staff member if you normally use a mobility aid at home. If you are at a high risk for falls a yellow arm band will be put on to remind staff to take extra precautions to assist you when getting out of bed.

Fire Safety Fire drills are routinely held in the hospital. If an alarm goes off during your stay, stay in your room. Staff members are trained to respond and will provide instructions to patients and visitors in the event of a fire drill or emergency.


Your Stay With Us

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Nutrition and Food Services Good nutrition is an important part of your recovery. Bluewater Health purchases foods from federally-inspected food providers, and sources food locally when possible. Meals are prepared and delivered by fully trained food service workers with years of experience. Our meal delivery system generates a 10-day menu for you automatically, based on your diet as prescribed by your physician, nutrition allergies, intolerances, and preferences. If you have concerns about the food you are receiving, ask your care provider for a consult with a registered dietitian.

Meal Service Times Breakfast . . . . . . . . . . . . . . . . . . . . . 7:40 am - 8:45 am Lunch . . . . . . . . . . . . . . . . . . . . . . . . 11:40 am - 12:45 pm Dinner. . . . . . . . . . . . . . . . . . . . . . . . 4:40 pm - 5:45 pm It is helpful if your bedside table is cleared before each meal time to make room for your meal tray. If you need help opening packaging, please let your nursing staff know.

Bringing Food and Drinks We appreciate the comfort that food from home can bring. Food and drinks brought into the hospital are the responsibility of the patient and their family. If you choose to bring food or drinks into Bluewater Health or have items brought in for you, please keep these guidelines in mind: • • •

Choose a replacement meal or food that meets your nutritional needs. Please label food and drinks brought into the hospital with your name, room number, and the date. If food is still in the fridge three days from the date it was brought in, it will be thrown away. To stop the spread of infection and prevent food poisoning, please package food from home in single servings. That way uneaten food isn’t returned to the fridge. Any food or drinks brought into a patient’s room isn’t allowed to return to the fridge or microwave.


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• •

Food storage space is limited, so please be respectful of the needs of other patients and ask unit staff for help. For cleanliness and food safety, the kitchenette fridges are monitored regularly so we ask that dishes be taken home at the end of each day.

Telephones Patient phones are provided at no charge. To make a local call, please dial “9” before the phone number. If you need to make a long distance call, dial “0” for our switchboard and you will be connected to an operator. All long distance calls are collect.

Televisions Patient entertainment is available at the bedside in Sarnia and Petrolia during your hospital stay. In Sarnia, our system looks like a TV, yet functions like a touch-screen tablet. You can access our website, watch your favourite television program or surf the web. We are also developing a free library of education content. There is a fee if you want programming beyond what we offer for free. A portion of rental fees support the hospital. For more information or to purchase the service, touch the RentMe icon on the unit in your room. Bluewater Health Tel: (519) 464-4400, Ext. 5045 The TV service supplier for CEEH of Bluewater Health is the CEEH Auxiliary. Service can be ordered by filling out a request card at the nursing station on your floor.


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Accessibility We make every effort to identify, remove, and prevent barriers to people with disabilities who visit, work in or use our hospitals. Accessibility information is available on our website at www.bluewaterhealth.ca (click on Patient and Visitor Information). Accessible formats and communication supports are available upon request. We welcome feedback on accessibility. Please contact: Bluewater Health and CEEH of Bluewater Health Tel: (519) 464-4400, Ext. 5251

Necessary Room Changes When the Emergency Department in Sarnia becomes full, the rest of the hospital steps into action to help with the pressure. This is what we call ‘full hospital’ and it means that every hospital bed is full or about to be full, and new patients are still arriving. We are prepared for situations such as this. As a patient, it may mean: • •

The healthcare team will evaluate if you can safely continue your care or treatment at home or at another healthcare facility. If so, you may be discharged earlier than you expected. You could be moved to another room, a different area of the hospital or to another Bluewater Health facility, and you may be asked to move more than once. In full hospital, this can happen with very little notice. We can help you to coordinate transportation.

Our full hospital plan is necessary so we can provide the same quality of care to all of our patients. We appreciate your patience, understanding and cooperation during these rare situations.

Laundry Services There are laundry services available for long-stay patients. Speak to the staff on your unit for more information.


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Social Work Services Social Workers at Bluewater Health provide counseling support, including discharge planning, to patients and their families during their healthcare journey. Their focus is on the emotional and social well-being of each individual. Hospital Social Workers are professionally trained and registered members of their College. At your request, any member of our healthcare team can help you contact a Social Worker. You may also contact Social Work Services directly: Bluewater Health and CEEH of Bluewater Health Tel: (519) 464-4400, Ext. 5376

Spiritual Care Our spiritual care team consists of a professionally trained staff chaplain and many community clergy and religious care providers of various faith traditions. If you would like a visit from a member of the team, please contact: Bluewater Health Tel: (519) 464-4400, Ext. 5473 CEEH of Bluewater Health Ask your care provider to refer to the CEEH of Bluewater Health Community Clergy List Our wheelchair accessible Worship Centre at Bluewater Health, Sarnia offers a peaceful place for prayer and reflection. It is located just off the Main Entrance (Level 1, Norman Building). At the Petrolia hospital, the Quiet Room, located next to Charlotte’s Boutique, is available for patients and family members.


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Volunteer Resources Our volunteers dedicate their time, energy, and talents to make a difference in our hospitals from the bedside to the boardroom. Volunteers support families and visitors by greeting and directing at the Welcome Desk, and by providing support in Patient Registration, diagnostic areas, all patient care floors, and emergency departments. At CEEH of Bluewater Health volunteers run Charlotte’s Boutique, help patients in Continuing Care and the Pat Mailloux Eye Centre, and set up patient televisions. Contact Volunteer Resources to explore volunteer opportunities at both hospitals, including the role of Patient Experience Partners who bring the voice of patients and families into the planning, design and improvement of the healthcare experience. Volunteer applications are available on our website, www.bluewaterhealth.ca, click on Be A Volunteer. For further information on volunteer programs, please call Volunteer Resources: Bluewater Health and CEEH of Bluewater Health Tel: (519) 464-4400 Ext. 5406


Family and Friends Visiting Hours and Family Presence Bluewater Health is committed to our Mission of creating exemplary healthcare experiences with patients and families every time. We value patients and families as partners in care, and all health-care providers are committed to My Promise to Emily. We encourage the involvement of family and loved ones during your stay. Family members/partners in care are identified by the patients. They may be family members or friends or other individuals that are present to support the patient during the course of their stay. Visitors/guests are those individuals not identified as family members or partners in care General Visiting Hours are from 11:00 am to 8:30 pm daily. There are special visiting hours in Labour and Delivery, Palliative Care, Mental Health and the ICU. Please confirm times with your care provider. After these hours, entry to Bluewater Health in Sarnia is through a controlled access door located to the east of the main entrance. You need time to rest and we want to protect your safety by reducing the risk of infection from outside sources. During your recovery, our healthcare professionals need time and space to provide you with quality care. There may be occasions when your visitors will be asked to temporarily excuse themselves from your room. The number of visitors you are able to receive may be determined by your room. To support the care and comfort of all of our patients in semi-private and ward rooms, we may need to reduce the activity and noise level. Friends and family are asked to please limit their telephone calls before 11:00 am to allow nursing staff and physicians to care for your loved one.

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Pet Visitation We recognize the healing benefits of pet visitation. We have a policy to guide such visits in non-acute areas of the hospitals. For the safety, health and comfort of all patients, our policy includes requirements for advance notice and scheduling, proof of proper immunizations and pet hygiene considerations. Please discuss these requirements with your care provider who will assist you with the proper process. Visiting pets must be greeted and escorted by security staff.

Visitor Food Services Food services provided by Compass Group Canada are located in the Atrium in Sarnia. These services include a Tim Hortons “On the Go,” which offers beverages and baked goods, and Coyote Jack’s offering a selection of fresh, hot and cold meals, and snacks.

Gift Shops A retail store, poppies, is located in the Atrium of Bluewater Health in Sarnia. Merchandise includes books, cards, magazines, newspapers, gifts, toys, fresh flowers and convenience items. A gift shop, Charlotte’s Boutique, is located at CEEH of Bluewater Health on the 1st Floor. Newspapers, books, cards, snacks and gifts are available for purchase.


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Cell Phones and Wireless Devices Wireless communication devices can improve the patient and family experience by making it easier for patients and families to stay connected. It also helps with communication between healthcare providers and can lead to improved patient care. However, patients and visitors are not allowed to use any wireless communication device within patient rooms in the Intensive Care Unit, Telemetry Medicine, and the resuscitation area in the Emergency Department (trauma and cardiac rooms). Wireless devices should be switched to silent mode or vibrate only, so that they are not intrusive to other people in the hospital. Bluewater Health staff, physicians and volunteers have the right to ask individuals to turn off wireless devices at any time. Guest Wi-Fi is available free for patients and visitors.

Accommodations for Those From Out-of-Town The following hotels offer special rates for patients who require out-ofhospital accommodations before or after their hospital visit and/or their family members who are visiting. When you call to book a room, mention that you are a patient or have a family member at Bluewater Health. Best Western Guildwood Inn 1400 Venetian Blvd. Sarnia, ON Tel: (519) 337-7577

The Drawbridge Inn 283 Christina Street North Sarnia, ON Tel: (519) 337-7571

The Harbourfront Inn 505 Harbour Road Sarnia, ON Tel: (519) 337-5434

The Holiday Inn 1498 Venetian Boulevard Point Edward, ON Tel: (519) 336-4130


After Your Hospital Stay

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Returning Home From Hospital Your physician, hospital staff and, in some cases, Community Care Access Centre (CCAC) staff will be involved in planning for your discharge from hospital. We will start planning your discharge with you and your family upon admission to the hospital to ensure a safe care transition home. Together with CCAC, Bluewater Health supports a Home First philosophy. Should a move to a long-term care home be needed, our goal will be for you to access long-term care from the community by returning home first. Admission to long-term care is a complex process, and it is better for patients to make these types of life-changing decisions from a comfortable, familiar environment such as home. For some patients, once acute hospital treatment is complete, other care settings may be beneficial to help meet care needs. These are often short-stay options and may include rehabilitation or convalescent care. When your physician discharges you and/or your next care setting becomes available, please be ready to leave the hospital by 10:00 am on the day of your discharge. Please be sure that you have reviewed with your healthcare provider any medication and follow-up appointments, and that you have clothing and footwear to return home. Please also plan for transportation well in advance. If you need help with transportation, please talk to your healthcare provider. The following agencies are available to assist patients with transportation: • • • •

CareLink 855-728-1433 Voyageur Transportation 800-263-7163 or 519-344-6463 Sarnia Care-A-Van 519-336-3789 Hoffman’s Transportation Service Office 888-237-3631

If you have a transportation problem preventing you from a timely discharge from hospital, please talk to your healthcare provider.


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Charges for Items and Payment Some supplies, devices, medications and treatments are not covered by OHIP. In these cases, payment will be requested at the time of service. For your convenience, Ambulatory Care and the Emergency Department accept debit and credit cards for supplies, devices, medications or treatments from their department. All other payments can be made at Patient Accounts. There are also fees for ambulance transportation for emergency and nonurgent use. For a list of fees that you may be charged, please see our website, www.bluewaterhealth.ca (click on Patient & Visitor Information). Patient Accounts in Sarnia is open Monday to Friday from 8:00 am to 4:00 pm. Payment options are cash, cheque, debit, and credit card. In Petrolia, Patient Registration accepts payments for Patient Accounts. If payment is not received within seven days, an invoice will be sent to your home. For questions about your bill, please contact Patients Accounts by telephone or in person. Bluewater Health Level 1, Norman Building, behind Tim Hortons Tel: (519) 464-4457 CEEH of Bluewater Health Patient Registration can receive payments for Patient Accounts 1st floor, across from Emergency Department


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Lost and Found Patients and families are responsible for personal belongings brought to the hospital, and these should be taken with you when you leave. If you have forgotten an item, please immediately call the unit where you were a patient. If you or a visitor find or lose something, please contact Security Services: Bluewater Health Tel: (519) 464-4400, Ext. 4040 CEEH of Bluewater Health Tel: (519) 882-4325, Ext. 0


Our Proud Supporters Foundations Bluewater Health is supported by two strong and dedicated fundraising organizations – Bluewater Health Foundation and Charlotte Eleanor Englehart Hospital Foundation. Together, their goal is to ensure that Bluewater Health is ideally equipped to do its best for the care and well-being of its patients. Bluewater Health Foundation is a registered charitable organization. It raises funds to support patient care and comfort at Bluewater Health. Funds are carefully used to purchase medical equipment and technology, to support capital building projects and to fund educational programs. A donor can give in many ways – making a gift or pledge in person, by phone, by mail or through the website; attending a special event; giving monthly; or supporting the Dream Home Lottery. Bluewater Health Foundation is legally and morally bound to use your gift as you direct it, or “where the need is greatest” if that is your wish. Tel: (519) 464-4400, Ext. 4408 www.bwhf.ca Charlotte Eleanor Englehart Hospital Foundation is a registered charitable organization that was incorporated in 1985. Its purpose is to provide funding for capital projects at CEEH of Bluewater Health, physician recruitment, and equipment and furniture purchases. Since the formation of the CEEH Foundation, over $3.6 million has been raised toward building upgrades, medical equipment, parking lots and various other facility improvements, all of which support the role of staff, physicians and volunteers to care for our patients and families. Tel: (519) 882-4325, Ext. 2404 www.ceef.ca For your convenience we have included a pledge form for both foundations within your Patient & Family Guide.

Auxiliaries Bluewater Health’s auxiliaries provide volunteer and financial support for patient care needs identified by the hospital. There are two active auxiliaries: the Charlotte Eleanor Englehart Auxiliary and the Bluewater Health Children’s Auxiliary.

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Bluewater Health Foundation 89 Norman Street, Sarnia, Ontario N7T 6S3 Tel: (519) 464-4408 Fax: (519) 346-4705 Email:hospital@bluewaterhealth.ca Charlotte Eleanor Englehart Hospital (CEEH) Foundation P.O. Box 248, Petrolia, ON N0N 1R0 Tel: (519) 882-4325, Ext. 2404 Fax: (519) 882-3711

Name: Address: City: Telephone Number: Email Address:

Postal Code:

Cheques should be made payable to: Bluewater Health Foundation OR CEEH Foundation Your official charitable receipt will be mailed to you.

Gift Information Please direct my gift to:  Highest Priority Needs  I prefer to direct my gift to:

 Current Hospital Equipment (Department)

YES! I want to contribute to the Bluewater Health Foundation! Here is my donation of: $250 $100 $50 $35 Other $ Payable over years in instalments of $ Payments will be made:  monthly  semi-annually  quarterly  annually Date of first payment: Enclosed $ Method of Payment:  Visa  MC  Automatic bank withdrawal on the 15th of the month (For automatic bank withdrawal, please enclose a VOID cheque)

Credit Card #

Expiry Date:

Signature:

YES! I want to contribute to the Charlotte Eleanor Englehart Hospital (CEEH) Foundation. Cash or cheque only. Here is my donation of: $250 $100 $50 $35 Other $


Frequently Called Numbers Bluewater Health, Sarnia (519) 464-4400 Charlotte Eleanor Englehart Hospital of Bluewater Health, Petrolia (519) 882-4325 Administration Sarnia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 519-464-4459 Petrolia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 519-882-4325 x 2404 Ambulatory Care Sarnia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 519-464-4400 x 4402 Petrolia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 519-882-4325 x 2499 Cancer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 519-464-4400 x 5517 Communications & Public Affairs. . . . . . . . . . . . . . . . . . . . . . . . . 519-464-4453 Day Surgery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 519-464-4400 x 4426 Diabetes & Clinical Nutrition. . . . . . . . . . . . . . . . . . . . . . . 519-464-4400 x 5329 Diagnostic Imaging Sarnia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 519-464-4400 x 4513 Petrolia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 519-882-4325 x 2428 Dialysis. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 519-464-4400 x 5313 Endoscopy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 519-464-4400 x 5347 Eye Centre . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 519-882-4325 x 5810 Foundations

Bluewater Health Foundation . . . . . . . . . . . . . . . . . . . . . . . . . 519-464-4408 Charlotte Eleanor Englehart Hospital Foundation. . . 519-882-4325 x 2404

Human Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 519-464-4409 Laboratory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 519-464-4400 x 5205 Lost and Found Sarnia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 519-464-4400 x 4040 Petrolia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 519-882-4325 x 0 Mental Health & Addiction Services

Addictions & Problem Gambling. . . . . . . . . . . . . . . . . 519-464-4400 x 5370 Assertive Community Treatment. . . . . . . . . . . . . . . . . . . . . . . 519-344-6555 Withdrawal Management Program. . . . . . . 519-332-4673 / 844-778-4673

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Parking Sarnia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 519-464-4400 x 8304 Petrolia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 519-882-5809 Patient Accounts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 519-464-4457 Patient Advocate. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 519-464-4400 x 4436 Privacy Office. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 519-464-4400 x 8207 Rehabilitation Services

Communication Disorders. . . . . . . . . . . . . . . . . . . . . . 519-464-4400 x 4404 Hand Therapy Clinic . . . . . . . . . . . . . . . . . . . . . . . . . . 519-464-4400 x 8284 Petrolia Physiotherapy . . . . . . . . . . . . . . . . . . . . . . . . 519-882-4325 x 2420 Sarnia Physiotherapy . . . . . . . . . . . . . . . . . . . . . . . . . . 519-464-4400 x 4416

Sexual/Domestic Assault Treatment Centre. . . . . . . . . . . . . . . . 519-464-4522 Security Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .519-464-4400 x 4040 Social Work Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 519-464-4400 x 5376 Spiritual Care. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 519-464-4400 x 5473 Stroke Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 519-464-4400 x 8562 Student Affairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 519-464-4400 x 8808 Volunteer Resources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 519-464-4400 x 5406

Follow us on FACEBOOK www.facebook.com/bluewaterhealth YouTube www.youtube.com/bluewaterhealth www.bluewaterhealth.ca


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For edits or omissions from this Patient and Family Guide, please contact: Bluewater Health and CEEH of Bluewater Health Tel: (519) 464-4443 For more information about Bluewater Health, such as achievements, performance results, and employment and volunteer opportunities, please visit www.bluewaterhealth.ca. Thank you to the many advertisers displayed within this Patient and Family Guide. Your support allows us to produce and provide this publication for our patients at no cost.

Produced by Communications & Public Affairs 01/2017


Community Supporters Index

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Bluewater Health is extremely grateful to all advertisers for helping to make this guide possible. Please note that an advertisement in this guide does not imply an endorsement by Bluewater Health.

Accommodations The Drawbridge Inn Suites. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

At Home Meals Heart To Home Meals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Audiology Lambton Audiology Associates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Baby Apparel Esby & Soph Kids Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Children’s Services Pathways Health Centre for Children. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Dentist Great Lakes Dental . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Financial Services Jeff Burchill Financial Services Ltd. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Funeral/Cremation D.J. Robb Funeral & Cremation Centre Ltd.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Gifts Esby & Soph Kids Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Health & Wellness Canadian Red Cross. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Home Healthcare Services Bayshore Home Health. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . outside back VON Canada. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . inside front

Insurance The Co-operators. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43


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Legal Services Fleck Law . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Elliott Gardiner Lawyers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Member of Provincial Parliament Bob Bailey MPP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Mental Health Services Canadian Mental Health Association. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Mobile Dental Hygiene Services Brenda Di Muzio, RDH. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Mobility Solutions Motion Specialties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Nursing Home Fiddick’s Nursing Home Limited. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Nursing Services Bayshore Home Health. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . outside back

Pharmacy Northgate Pharmacy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Physotherapy Sport and Spine Physiotherapy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Rest Homes Steeves & Rozema Seniors Living . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Retirement Residences Fiddick’s Nursing Home Limited. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Steeves & Rozema Seniors Living . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Wellings of Corunna Inc.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . inside back

Senior Services Lambton Elderly Outreach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Wellness Centre Treat Yourself Wellness Centre. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41


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NORTHGATE PHARMACY 560 Exmouth St., Sarnia, ON N7T 5P5 Tel: 519-344-8222 Fax: 519-344-8223 Expert Pharmacy Specialists located conveniently in the Northgate Plaza Professional Services to help manage complex medication schedules We are a

Pharmacy First and Foremost , providing prompt one to one service Friendly Staff that provides Personalized Attention Plenty of free parking or Delivery Service available Complete medication review service and compliance packaging for improved medication usage.

Pharmacy Hours Monday to Friday: 9:00am to 7:00pm Saturday: 9:00am to 1:00pm Sundays and Holidays: Closed

Richard Kelch Pharmacist/Owner


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BOB BAILEY MPP – Sarnia-Lambton

Family Owned & Operated Since 1995

Services ● ● ● ● ● ● ●

Products

Low Level Light Therapy Quantum Biofeedback Ear Candling Therapy Ion Foot Cleanse Aqua Massage Mind-Fit & More

● ● ● ● ● ● ●

Vitamins, Herbs & Minerals Ayurvedic Supplements Homeopathic Remedies Magnetic Products TCM Remedies Essential Oils & More

New Location

141 Mitton St. S, Sarnia, ON Hours of Operation Monday - Friday: 9:30am - 6:00pm Saturday: 9:30am - 2:00pm

www.tywc.ca

Ph: 519-339-8999

Support ~ Renew ~ Balance

Constituency Of fice: 805 Christina Street North Point Edward, ON N7V 1A4 Tel: 519-337-0051 Email: bob.baileyco@pc.ola.org www.bobbaileympp.com

Funeral Home & Cremation R O B B Centre LTD. You’ve always taken care of your

family

we un de r st and. Your family matters to our family

519.336.6042 102 Victoria St. N. | Sarnia, Ontario

www.djrobb.on.ca

Supporting children, youth and Supporting Supporting children, children, youth youth and and young adults to achieve their potential young adults to achieve their young adults to achieve their potential potential through effective partnerships. through through effective effective partnerships. partnerships.

independence independence independence ability ability ability

inclusion inclusion inclusion

Pathways Health Centre Pathways Health Centre Pathways Health for Pathways Health Centre Centre for Children Children for Children 1240 Road forMurphy Children 1240 Murphy Road 1240 Road Sarnia 519-542-3471 1240••Murphy Murphy Road Sarnia 519-542-3471 Toll Free•1-855-542-3471 Sarnia 519-542-3471 Sarnia • 519-542-3471 www.pathwayscentre.org www.pathwayscentre.org www.pathwayscentre.org www.pathwayscentre.org


42

At Fiddick’s Nursing Home Ltd., our mission is all about helping our residents live life to the fullest while supporting their health and well being. We are proud to offer compassionate care, warm hospitality and a safe environment where all Residents are treated as family. We offer daily activities and recreation programs, in-house physiotherapy, and our own homemade meals. The most up to date technology and training combined with loyalty and dedication enable our staff to deliver one of the highest levels of quality care in Lambton County

519-882-0370 • fiddicks@fiddicksnursinghome.com


43

LAMBTON ELDERLY OUTREACH “For those who prefer to live at home.”

Clothing, accessories and gifts for all occasions in sizes Newborn through 14.

Specializing in service for the elderly and those with disabilities

155 N. Front St. | Sarnia, ON (On the river side)

Home Maintenance Meals on Wheels Respite Care Client Intervention & Assistance Caregiver Support Services Group Exercise Classes Home Help Seniors' Luncheons Accessible Transportation Driver Refresher Course Personal Care

Phone: 519.312.3819

VOLUNTEERS NEEDED

or find us online www.esbysoph.ca

www.lambtonelderlyoutreach.org

Elliott Gardiner Lawyers

• Personal Injury Law • Wills • Powers of Attorney • Estates • Elder Abuse • Insurance Claims

Home • Auto Life • RRSP’s • GIC’s Commercial • Travel I'm your neighbourhood insurance advisor and I'd like the opportunity to earn your business. Fast, competitive quotes. Great service. ®

A Better Place For You®

Fabien Jagoo

Two offices to serve you better:

108 Mitton Street South Sarnia, ON N7T 3C4 Tel: 519-336-2253 Fax: 519-336-5870 Email: litigation@elliottgardiner.ca lgardiner@elliottgardiner.ca

519-336-6193

Donald J.C. Elliott Q.C practising since 1971

519-862-5903

Laurie Gardiner, LL.B practising since 2013

889 Exmouth St. | Sarnia, ON 197 Hill St. | Corunna, ON


44

Gentle Dentistry

FOR THE ENTIRE FAMILY

• Smile Makeovers • Crowns • Veneers • Invisalign • Zoom Whitening • Root Canals

• Direct Billing • Payment Plans • Wi-Fi • WheelChair Accessible • Convenient Parking • Kid Friendly

One Dentist Looking After You

1323 Michigan Ave., Unit B, Sarnia (Located at Michigan Ave & Blackwell)

(519) 542-3427 ~ GreatLakesDental.ca


45

FREEDOM TO RETIRE YOUR WAY Sun Life’s Money for Life approach adapts to you. Let’s build a plan to get the investments, protection and freedom to live your way now, and through retirement.

Jeff Burchill* CFP® CLU® CH.F.C. Jeff Burchill Financial Services Ltd. Tel: 519-383-1030 jeff.burchill@sunlife.com www.jeffburchill.com 301 Front Street North Sarnia, ON N7T 5S6

Life’s brighter under the sun *Mutual funds are distributed by Sun Life Financial Investment Services (Canada) Inc. Sun Life Assurance Company of Canada is a member of the Sun Life Financial group of companies. © Sun Life Assurance Company of Canada, 2016.


46

HEAR BETTER. LIVE BETTER.

Why Choose Lambton Audiology Associates? At Lambton Audiology Associates, we believe that providing exceptional audiological care should be the rule, not the exception. That’s why we work extra hard to provide the highest level of patient care and customer support in our community. After all, We’re here to help YOU hear better! ®

OUR SERVICES Hearing assessments for all ages • Hearing aid batteries and accessories • Assistive listening devices • Tinnitus treatment program •

Hearing help classes • Home visits • Convenient Saturday appointments • Helping residents of Sarnia-Lambton since 1988 •

CALL US TODAY TO BOOK YOUR APPOINTMENT! SARNIA

519-542-0569

102-1433 London Rd. Sarnia, ON

PETROLIA

226-738-0401

4-4119 Petrolia Line Petrolia, ON


47 oUr proGrams & services

mission statement MENTAL HEALTH MATTERS IN yOuR LIFE

“As a leader and champion for mental health, CMHA Lambton Kent provides services and facilitates access to the resources people require to maintain and improve mental health. Our efforts promote community integration, build resilience, and support recovery from mental illness.”

vision statement Our MissiOn & VisiOn

CHAMPIONS FOR POSITIVE MENTAL HEALTH SINCE 1918

“Mentally Healthy People in a Healthy Society.”

• Supportive and Emergency Housing • Court Diversion and Release from Custody • Trustee • First Nations Community Support • Clinical Case Management • Dual Diagnosis • Occupational Therapy • Vocational • Life Skills • Preventative Education • Concurrent Disorders • Long Acting Injection Clinic • Geriatric Mental Health Outreach • Rapid Assessment Intervention and Treatment • Psychotherapy • Early Detection and Intervention Lambton mentaL HeaLtH First response service

24 hours a day, 7 days a week Sarnia Lambton 519-336-3445 or 1-800-307-4319 Chatham Kent 519-436-6100 or 1-866-299-7447

For more informa tion about our programs and ser vices, please call 519-337-5411 in Sarnia, 519-436-6100 in Cha tham or visit our website:

www.cmhalambtonkent.ca

HOMEWARD BOUND + Transportation Meals on Wheels + Grocery Shopping Respect Education + Prevention and Safety Disaster Management Across the world – Across the street VOlUNTEER OPPORTUNiTiES AVAilABlE

519-332-6380

Erie St. Clair Local Health Integration Network

416 EAST ST. N i sarnia@redcross.ca


48

YOUR HEALTH. OUR PRIORITY. We are celebrating our 12 year anniversary and would like to sincerely thank all previous, current and future clients for putting your confidence and trust in our clinic. We appreciate any referrals you may have given to your friends and family over the years.

www.sportandspinephysio.ca

1152 London Road, Sarnia, ON (beside Wendy’s)

519-337-8881 Jim Tsaprailis, PT

NO WAIT TIMES! NEW PATIENTS ARE ALWAYS WELCOME!


49 S a l e S • S e r v i c e • r e n ta l S Authorized ADP, DVA, and WSIB Vendor

Your Home Health Care Store

www.motionspecialties.com

Visit our RETAIL SHOWROOM for Medical Supplies and Equipment or FREE In-Home Estimates! • Wheelchairs • Walkers • Seating Solutions • Scooters • Aids to Daily Living • Incontinence Supplies • Bracing • Home and Bathroom Safety Equipment • Home Care Beds • Lift-Out Chairs • Paediatric Products • Ostomy Supplies • Stairway and Ceiling Lifts • Vehicle Lifts

2 r e ta i l l O c at i O n S i n t H e K e n t & laMBtOn cOUntY reGiOn! 785 St. Clair Street, Chatham Ontario

519.358.7096

1000 Finch Drive, Sarnia Ontario

519.336.7781

A Full-Service Hotel, offering On-Edge Fitness Centre & Pool with 85 ft. Water Slide • Complimentary wireless internet • Deluxe continental breakfast • Birthday party packages available • Special weekend, corporate, group & long-stay rates available!

283 Christina St., Sarnia Tel.: 1-800-663-0376 519-337-7571 www.drawbridgeinnsarnia.com

W e of f e r a compassionate rate fo r Bl u e Wat e r H ealtH paitents an d fami ly.


50

Notes:


1 8 S 15 1 22 8 29 S 15 1 22 8 29 S 15 1 22 8S 29 15 2 22 9S 29 16 2 23 9S 30 16 2 23 9S 30 16 2 23 9S 30 16 2 23 9S 30 16 2 23 9S 30 16 2 23 9S 30 16 2 23 9S 30 1 16 8 23 S 15 30 1 22 8 29 S 15 1 22 8 29

2 3 4 5 9 10January 11 12 M T W 19 T 16 17 18 2 24 3 25 4 26 5 23 January 9 31 10 11 12 30 M 17 T W T 16 : 5 : 1218 : 1919 2 3 4 26 5 23 24 25 9 31 10January 11 12 30 M T W 19 T 16: 5 17: 1218 : 19 2 24 3 April 4 26 5 23 25 M T 11 W 12 T 9 31 10 30 16: 5 17: 1218 : 1919 3 24 4 April 5 26 6 23 25 M T W T 10 31 11 12 13 30 17: 5 18: 1219 : 1920 3 25 4 April 5 27 6 24 26 M T W T 10 11 12 13 17: 3 18: 1119 : 1920 3 25 4 April 5 27 6 24 26 M 11 T 12 W 13 T 10 17: 3 18: 1119 : 1920 3 25 4 July 5 27 6 24 26 M 11 T 12 W 13 T 10 17: 3 18: 1119 : 1920 3 25 4 July 5 27 6 24 26 M 11 T 12 W 13 T 10 17: 3 18: 1119 : 1920 3 25 4 July 5 27 6 24 26 M T W T 10 11 12 13 31 17: 9 18: 1619 : 2320 3 25 4 July 5 27 6 24 26 M 11 T 12 W 13 T 10 31 17: 9 18: 1619 : 2320 3 25 4October 5 27 6 24 26 M 11 T 12 W 13 T 10 31 2 3 4 5 17: 9 18: 1619 : 2320 9 25 10October 11 27 12 24 26 M 17 T 18 W 19 T 16 31 2 3 4 5 23: 9 24: 1625 : 2326 9 31 10October 11 12 30 M T W 19 T 16 17 18 2 24 3 25 4 26 5 23 : 5 : 12 : 19 October 9 31 10 11 12 30

6 13 20F 6 27 13 F 20 : 27 6 27 13 F : 20 27 6 27 13F 20 : 27 7 27 14F : 21 27 7 28 14F 21 : 26 7 28 14F 21 : 26 7 28 14F 21 : 26 7 28 14F : 21 26 7 28 14F 21 : 30 7 28 14F 21 : 30 7 28 14F 6 21 : 30 13 28 20F 6 : 27 30 13 20F 6 27 : 27 13

7 14 S 21 7 28 14 S 21 7 28 14 S 21 7 28 S 14 1 21 8 28 S 15 1 22 8 29 S 15 1 22 8 29 S 15 1 22 8 29 S 15 1 22 8 29 S 15 1 22 8 29 S 15 1 22 8 29 S 15 1 22 8 29 S 15 7 22 14 29 S 21 7 28 14 S 21 7 28 14

1 2 3 4

5 6 February 7 8 9 10 11

1 2 3 4

5 6 7 March 8 9 10 11 51 Calendar S M for T Year W T 2017 F S (Canada) S M T W T F S 12 19 5 26 S 12 19 5 26 S 12 19 5S 26 12 7 19 S 14 26 21 7 28 S 14 21 7 28 S 14 21 7 28 S 14 21 6 28 S 13 20 6 27 S 13 20 6 27 S 13 20 6 27 S 13 20 5 27 S 12 19 5 26 S 12 19 5 26

13 14 15 16 17 1 23 2 24 3 20 21 22 February 6 28 7 8 9 10 27 M 14 T W T F 13 : 3 : 1015 : 1816 : 17 26 1 2 3 20 21 22 23 24 February 6 28 7 8 9 10 27 M T 15 W T F 13: 3 14 : 10 : 1816 : 17 26 1 23 2 24 3 20 21 May 22 M 6 28 7T W8 9T 10F 27 1 2 3 16 4 17 5 13: 3 14: 1015 : 18 : 26 8 21 9 May 10 20 22 11 23 12 24 M T W T 19 F 15 27 16 28 17 18 1 : 3 23 2 : 1024 3 : 1825 4 : 26 5 22 26 May 8 30 9 10 29 31 11 12 M T W 18 T 19 F 15 16 17 1 23 2 24 3 25 4 26 5 22 : 2 : 10 : 18 : 25 May 8 9 10 11 12 29 30 31 M 16 T 17 W 18 T 19 F 15 1 2 3 4 5 22: 2 23: 1024 : 1825 : 26 25 8 30 9August 10 29 31 11 12 M 16 T 17 W 18 T 19 F 15 1 2 3 4 22: 2 23: 1024 : 1825 : 26 25 7 30 8August 9 10 11 29 31 M 15 T 16 W 17 T 18 F 14 1 2 3 4 21: 2 22: 1023 : 1824 : 25 25 7 29 8August 9 10 28 30 31 11 M 15 T 16 W 17 T 18 F 14 1 23 2 24 3 25 4 21: 7 22 : 14 : 21 : 29 August 7 29 8 30 9 10 28 31 11 M 15 T 16 W 17 T 18 F 14 1 2 3 4 21: 7 22: 1423 : 2124 : 25 29 7 November 8 30 9 10 28 29 31 11 M 15 T 16 W 17 T 18 F 14 1 2 3 21: 7 22: 1423 : 2124 : 25 29 6 November 7 30 8 31 9 10 28 29 M 14 T 15 W 16 T 17 F 13 1 2 3 20: 7 21: 1422 : 2123 : 24 29 6 November 7 29 8 30 9 10 27 28 M 14 T 15 W 16 T 17 F 13 1 23 2 24 3 20: 4 21: 1022 : 18 : 26 November 6 28 7 29 8 30 9 10 27

2017

18 4 25 11 S 18 4 25 11 S 18 4 25 S 11 6 18 13 25 S 20 6 27 13 S 20 6 27 13 S 20 6 27 13 S 20 5 27 12 S 19 5 26 12 S 19 5 26 12 S 19 5 26 12 S 19 4 26 11 S 18 4 25 11 S 18 4 25 11

12 19 5 26 S 12 19 5 26 S 12 19 5S 26 12 4 19 S 11 26 18 4 25 S 11 18 4 25 S 11 18 4 25 S 11 18 3 25 S 10 17 3 24 S 10 17 3 24 S 10 17 3 24 S 10 17 3 24 S 10 17 3 24 S 10 31 17 3 24

13 14 15 16 17 18 1 23 2 24 3 25 4 20 21 22 March 6 28 7 29 8 30 9 10 27 31 11 M 14 T 15 W 16 T 17 F S 13 : 5 : 12 : 20 : 27 18 1 2 3 4 20 21 22 23 24 25 6 28 7 March 8 30 9 10 27 29 31 11 M T W T F S 13: 5 14: 1215 : 2016 : 17 27 18 1 23 2 24 3 25 4 20 21 June 22 M W S 6 28 7T 29 8 30 9T 10 27 31F 11 1 2 3 13: 5 14: 1215 : 2016 : 17 18 27 June 5 6 7 8 9 20 21 22 23 24 10 25 M 13 T 14 W 15 T 16 S 12 27 28 29 30 31F 17 1 : 23 2 3 19: 5 20: 1221 : 2022 27 24 June 5 27 6 28 7 29 8 30 9 10 26 M T W T S 12 13 14 15 16F 17 1 23 2 24 3 19 20 21 22 : 1 : 9 : 17 : 23 : 30 June 5 6 7 8 9 10 26 27 28 29 30 M 13 T 14 W 15 T 16 F 17 S 12 1 2 3 19 20 21 22 23 24 : 1 : 9 : 17 : 23 : 30 5 September 6 28 7 29 8 30 9 10 26 27 M 13 T 14 W 15 T 16 F 17 S 12 1 2 19 20 21 22 23 24 : 1 : 9 : 17 : 23 : 30 4 September 5 28 6 29 7 30 8 9 26 27 M 12 T 13 W 14 T 15 F 16 S 11 1 2 :18 1 :19 9 :20 17 21 : 23 22: 30 23 September 4 5 6 7 8 30 9 25 26 27 28 29 M T W T F S 11 12 13 14 15 16 1 23 2 18: 6 19: 1320 : 2021 : 22 27 September 4 26 5 27 6 28 7 29 8 30 9 25 M 12 T 13 W 14 T 15 F 16 S 11 1 2 18: 6 19: 1320 : 2021 : 22 23 27 December 4 5 6 7 8 9 25 26 27 28 29 30 M 12 T 13 W 14 T 15 F 16 S 11 1 2 18: 6 19: 1320 : 2021 : 22 23 27 December 4 5 6 7 8 9 25 26 27 28 29 30 M 12 T 13 W 14 T 15 F 16 S 11 1 2 18: 6 19: 1320 : 2021 : 22 27 23 December 4 5 6 7 8 30 9 25 26 27 28 29 M T W T F S 11 12 13 14 15 16 1 23 2 18: 3 19: 1020 : 1821 : 22 26 December 4 26 5 27 6 28 7 29 8 30 9 25


52

Experience the

Difference

‘It’s All About Choice’ Seniors Apartments

~

Independent Living

~

Enriched Care

Landmark Village

Residence on the St. Clair

Rosewood Manor

1370 L’Heritage Drive, Sarnia

170 Front Street, Sarnia

711 Indian Road, Sarnia

519-542-6757

519-336-1455

519-332-8877

Marquis East

Twin Lakes Terrace

840 Trillium Park, Sarnia

1310 Murphy Road, Sarnia

519-344-5320

519-542-2939


The globally awarded Wellings lifestyle community is NOW OPEN in Corunna! Say hello to more choices, rightsized apartments, atrium living and Ă la carte services designed for a carefree lifestyle.

Visit us to learn more about our unique rental community, located in Corunna. Tour the model apartments, book a short term stay and discover a Vibrant New Community for Adults 55+

BOOK YOUR PERSONAL APPOINTMENT TODAY 180 Bunker Avenue Call Suzanne 1-226-455-0505 wellingsofcorunna.com

Wes tview Driv e Wes tview Driv e

St. C lair B lvd.

St. C lair B lvd.

180 Bun ker Ave 180 . Bun ker Ave .

N

N


Home Health Care Services Personalized to your needs!

Bayshore Home Health can provide: • Personal Care • Companionship • Meal Preparation • Medication Reminders • Light Housekeeping

• Nursing • Costing & Funding Options • Home Care Case Management • Patient Attendant Care • Palliative / End of Life Care

CALL TODAY FOR A FREE CONSULTATION!

519.383.6979

www.bayshore.ca

ISO 9001

Quality Management System

Registered Company

Bluewater Health Patient and Family Guide  

Bluewater Health Patient and Family Guide