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Updated September 2016

PATIENT SERVICES DIRECTORY

brought to you by the Patient and Family Education Program

610 University Avenue, Toronto ON M5G 2M9 • Tel: 416-946-2000

www.ThePrincessMargaret.ca


ABOUT UHN

Dear Hospital Patients and Visitors,

Welcome to University Health Network At University Health Network, providing you with the most advanced medical care in a compassionate and respectful way is at the heart of everything we do. We understand how being in the hospital can be a stressful time for you and your family. We hope that you take comfort in knowing that your well-being is our priority. It takes many people in many different roles to make your hospital visit a positive one. We treat over 800,000 patients each year, many of whom have been referred to us from all over Ontario. Our highly skilled healthcare staff is dedicated to providing you with excellent care. We are committed to excellence, respect and compassion. As a research and teaching hospital, we pride ourselves on being at the forefront of major clinical advances. We are always looking to provide better treatments, medicines and ways of delivering care. But we also know the value of the human touch, and how vitally important it is to helping people heal. To make your stay as comfortable as we can, we have put together this directory. It contains useful information about services available to you and your family. If you have any questions, please ask any of your healthcare providers. Your comments and suggestions are important to us. During or after your stay, let us know how well we are meeting your health, personal and family needs and how we can do better. Sincerely, Dr. Peter Pisters President and Chief Executive Officer University Health Network

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Princess Margaret Cancer Centre


Table of Contents About UHN.................................................................................. 2 Who We Are............................................................................................6

Vision...........................................................................................................6 Our Purpose Statement...............................................................................6

UHN Declaration of Values......................................................................7 Patient Relations / UHN Patient Ombudsman......................................... 8 Privacy and Confidentiality......................................................................8 Patient Bill of Rights & Responsibilities...................................................9 Partners in Care.................................................................................... 10 Infection Prevention and Control........................................................... 11

Planning a Visit......................................................................... 10 Getting to the Princess Margaret........................................................... 10

Public Transportation................................................................................. 12 Wheel-Trans............................................................................................... 12 Canadian Cancer Society Volunteer Transportation.................................. 12 Taxi Cabs................................................................................................... 13 Shuttle Bus to Toronto Western Hospital...................................................13 Ambulances............................................................................................... 13 By Car........................................................................................................13 Parking......................................................................................................14

Visiting................................................................................................... 15 Cell Phones........................................................................................... 15 For Your Safety and Comfort

Electrical Appliances ................................................................................16 Balloons ....................................................................................................16 Disruptive Behaviour..................................................................................16 Fire Precautions ........................................................................................16 Flowers and Plants ...................................................................................16 Scent-Free Environment ...........................................................................16 Security......................................................................................................16 Service Animals and Household Pets.......................................................16 Smoke-Free Environment ......................................................................... 17

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ABOUT UHN

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ABOUT UHN

Preparing For Your Appointment............................................ 18 Admitting & Registration........................................................................ 18

What to bring.............................................................................................18 Creating or updating your information........................................................18

Billing & Other Charges......................................................................... 18

Inpatient Room Upgrades .........................................................................19

Hospitality Services................................................................. 20 Child Care.............................................................................................20 Who will care for my children?...................................................................20 Do I need to register my child?..................................................................20

Food Services....................................................................................... 20

Druxy’s Deli ..............................................................................................20 Tim Horton’s..............................................................................................20 Refreshment Cart......................................................................................20 Vending Machines.....................................................................................21

Retail Services...................................................................................... 21 The Princess Margaret Cancer Centre Gift and Health Shop....................21 Bank Machines..........................................................................................21

Information Services............................................................................. 21

Information Desks......................................................................................21 Information Phones....................................................................................21 Patient & Family Library.............................................................................21

Places to Stay....................................................................................... 23

Places near the Princess Margaret............................................................23 Princess Margaret Cancer Centre Lodge..................................................23

Practical Services.................................................................................. 24

Lost & Found.............................................................................................24 Security......................................................................................................24 Wig Salon & Accessories Boutique...........................................................24 Volunteer Resources.................................................................................25

Wheelchairs ......................................................................................... 25 Relaxation & Diversion.......................................................................... 25

Activities Cart.............................................................................................25 Spiritual Care.............................................................................................25 ELLICSR: Health, Wellness & Survivorship Centre...................................26 Max Tanenbaum Garden...........................................................................27 Relaxation Therapy....................................................................................27

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Princess Margaret Cancer Centre


Telephone, Televisions Internet & Mail.................................................. 28

Pay Phones...............................................................................................28 Taxi Phones...............................................................................................28 Bedside Telephones and Televisions.........................................................28 Phone Interpreters and Teletypewriter (TTY)............................................28 Computers & Internet Access ...................................................................28 Use our Wi-Fi.............................................................................................29 Mail............................................................................................................29

Special Services....................................................................... 30 Clinical Nutrition....................................................................................30

Goes Down Easy Cookbook for People Living With Cancer.....................30

DART: The Distress Assessment and Response Tool........................... 31 Drug Coverage...................................................................................... 31 Interpretation and Translation Services................................................. 32

UHN Medical Interpreters..........................................................................32 Intérpretes médicos de UHN.....................................................................32 Gli interpreti medici dell’UHN.....................................................................32 Intérpretes médicos da UHN.....................................................................32 ...................................................................................................................32

Nursing..................................................................................................33 Occupational Therapy...........................................................................33 Palliative Care.......................................................................................34 Pharmacy..............................................................................................34 Physiotherapy........................................................................................36 Psychosocial Oncology Clinic................................................................36 Speech-Language Pathology................................................................36 The Cancer Rehabilitation and Survivorship Program...........................36

The Foundations of University Health Network..................... 38 Community Vendors................................................................ 41

PLEASE NOTE: We are constantly changing to meet your needs. The information presented here may be subject to change. www.ThePrincessMargaret.ca

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ABOUT UHN

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ABOUT UHN

Who We Are University Health Network (UHN) is one of Canada’s largest acute care, academic and research institutions. Across our 4 hospitals, Toronto General Hospital, Toronto Western Hospital, Toronto Rehabilitation Institute and Princess Margaret Cancer Centre, we operate approximately 1200 beds with an operating budget of over a billion dollars. Primary funding for the delivery of care at University Health Network comes from the Ontario Ministry of Health and Long-Term Care. Other funding for research and education comes from grants and donations from our Foundations. A voluntary board governs University Health Network. This board includes members from the community, the hospitals and the University of Toronto. Through its 10 programs, UHN provides the highest quality care to patients, advances care through excellence in research, and educates future leaders of the health care professions. UHN is a teaching hospital fully affiliated with the University of Toronto. Caring for you is our highest priority. If you have any questions, talk to our staff. They will be pleased to help you. Each member of your interprofessional team will work with you to ensure you receive the best care possible. You are also an important member of this team. We hope your stay with us will be as comfortable as possible. This directory has been prepared to help you get to know University Health Network and its 4 hospitals. The directory lists the services we provide, the responsibilities we assume and those we ask you to take on.

Vision To achieve global impact.

Our Purpose Statement We are a caring, creative and accountable academic hospital, transforming health care for our patients, our community and the world.

Values In pursuing our mission, we will live by the following values:

• Caring • Excellence • Teamwork • Innovation • Integrity • Respect • Leadership

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Princess Margaret Cancer Centre


UHN Declaration of Values These values mark our commitment to you, our patients, from everyone at UHN. We will do everything we can to honour and live up to these values, every day. We encourage your contribution to this partnership!

Caring

• Provide compassionate and supportive care that meets mutually defined goals and expectations. • Provide care that satisfies your physical, emotional and psycho-social needs and personal preferences. • Provide care in an environment that is safe, clean, comfortable and accessible to all patients.

Respect

• Respect every person’s right to receive information about their health in an open and understandable way. • Respect each person’s dignity and individuality. • Respect everyone’s active contribution to the partnership of care. • Respect every person’s right to make informed decisions.

Excellence

• Provide care that meets or exceeds the standard of care for your condition. • Provide care of the highest quality and safety standards. • Provide care in a timely way.

Teamwork

• We commit to teamwork that supports coordinated, effective and efficient health care services. • We recognize that all team members contribute to every person’s health and well-being. • We recognize that trust is the basis of collaborative relationships.

Innovation

• Provide clinical care and research that expands the current state of knowledge. • Develop innovative approaches to our community’s health care needs.

Integrity

• Commit to full accountability to the citizens of Ontario. • Commit to use our resources in an efficient and responsible way.

Leadership

• Lead by demonstrating transparency in our actions and collaboration in our partnerships. • Share our knowledge with others in society for the good of all patients.

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ABOUT UHN

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ABOUT UHN

Patient Relations / UHN Patient Ombudsman

Patient Relations / UHN Patient Ombudsman can help address your concerns, complaints, disagreements or conflicts. We serve patients and family members of the Princess Margaret Cancer Centre, Toronto General, Toronto Western, and Toronto Rehab Hospital locations. Please do not hesitate to contact us. Location: Toronto General Hospital, 190 Elizabeth Street, R. Fraser Elliot Building, 1st Floor, Room 401, Toronto, ON M5G 2C4 Hours: Monday-Friday, 8:30 AM - 12:00 PM, 1:00 PM - 4:00 PM Contact: 416-340-4907 Email: patientrelations@uhn.ca Fax: 416-340-3537 Website: http://PatientAsPartnerAtUHN.com Your opinion matters to us. Please consider joining our Virtual Patient Focus Group (VPFG) by logging on to: www.uhn.ca/PatientsFamilies/Patient_Services/Patient_Relations/Pages/patient_ focus_group.aspx

Privacy and Confidentiality

At UHN, we recognize that your personal health information is private and must be treated with respect and sensitivity.

How We Handle Your Information:

Your personal health information may be used to:

• identify you at each visit and help make treatment decisions • maintain a record of the care you received • comply with legal requirements (for example, to get payment for health care) • make our health services better and more efficient • support research & educational programs

Access to your information is limited to those who provide or support your care, such as doctors, nurses, technicians, therapists, and other health professionals. Sometimes, we ask outside health care professionals for information about you if we need it to provide care at UHN.

UHN may share your personal health information with:

• your next of kin or a legal representative – a person you choose; • your other outside health care providers as part of your care; • health regulatory agencies (for example, agencies that track wait times); • public authorities (for example, Public Health to track infections)

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ABOUT UHN

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UHNUHN PARTNERSHIP AGREEMENT PARTNERSHIP AGREEMENT UHN PARTNERSHIP AGREEMENT

Patient Bill of Rights and Responsibilities

Patient Rights and Responsibilities PatientBill Billof ofAs Rights and Responsibilities a Patient, you have: As a Patient, you have: As a Patient, you have:

RIGHTS RIGHTS CARE AND COMMUNICATION CARE AND COMMUNICATION • To receive high quality patient care that is • To receive high quality patient care that is free from discrimination, abuse or harm free from discrimination, abuse or harm • To be treated with compassion and respect • To be treated with compassion and respect • To give input about your plan of care and • To give input about your plan of care and totoget the information you need to make get the information you need to make informed informeddecisions decisions • •ToTohave haveyour yourprivacy privacyrespected respected • •ToToknow knowthe thename nameand androle roleof ofthe themembers members ofofyour yourhealth healthcare careteam team • •ToToexpect expectthat thatthe themembers membersof ofyour yourhealth health care careteam teamwill willtalk talkwith withone oneanother anotherto to make make sure sureyou youget getconsistent consistentcare care • •ToToget getthe theright rightinformation informationand andeducation education about aboutyour yourdiagnosis, diagnosis,treatment treatmentand and prognosis prognosisininaalanguage languageyou youunderstand understand • •ToToshare shareyour yourconcerns concernsand andget getanswers answers to to yourquestions questions your CHOICE CHOICE accept,ask askfor forororrefuse refusetreatment, treatment,to to the the • •ToToaccept, extentpermitted permittedby bythe thelaw law extent expectthat thatyour youradvance advancedirectives directives for for • •ToToexpect endofoflife lifecare carewill willbe befollowed followed end havevisitors, visitors,unless unlessthis thisinterferes interfereswith with the the • •ToTohave well-being, rights or safety of you or others well-being, rights or safety of you or others

RESPONSIBILITIES RESPONSIBILITIES CARE AND COMMUNICATION CARE AND COMMUNICATION • To understand that verbal or physical abuse of • To understand that verbal or physical abuse of staff, patients and visitors will not be tolerated staff, patients and visitors will not be tolerated • To be respectful of other patients, visitors, and staff • To be respectful of other patients, visitors, and staff • To take part in your treatment plan to the best • To take part in your treatment plan to the best of your ability of your ability •• To understand that thataatreatment treatmentyou youask askfor formay may To understand not be provided if it is medically or ethically not be provided if it is medically or ethically inappropriate inappropriate •• To understand that thatthe theneeds needsof ofother otherpatients patients To understand may sometimes be more urgent than your own may sometimes be more urgent than your own •• To understand that thatbecause becauseUHN UHNisisaateaching teaching To understand hospital, supervisedstudents studentswill willbe behelping helpingtoto hospital, supervised care for you you • To be honest honest about aboutyour yourpersonal personalhealth health information information CHOICE • To give valid valid Power Powerof ofAttorney Attorneydocumentation documentation to your health health care careteam, team, in incase caseyou youbecome become incapable of of making makingtreatment treatmentdecisions decisionsfor for yourself • To take part part in in your yourdischarge dischargeplanning planningand andinin your transfer to another facility if you require your transfer to another facility if you requirean an alternate level alternate level of of care care To keep •• To keep track track of of and andlook lookafter afteryour yourpersonal personal property and valuables property and valuables

page. ge. Created by Patient Relations (Patient Ombudsman), Created by Patient Relations (Patient Ombudsman), UHN 416-340-4907 / patientrelations@uhn.ca UHN 416-340-4907 / patientrelations@uhn.ca

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ABOUT UHN

Are you a UHN Patient or Caregiver? Would you like to partner with us to help inform and shape care and services at UHN? There are two opportunities to engage with UHN in important planning and decision-making activities, as well as hospital priorities and projects. Become a Patient Partner

Join the Virtual Patient Focus Group

As a Patient Partner, you will become a member of our Patient Partners Program, consisting of current and former patients and caregivers. In this role, you will be sharing your experiences and perspectives with staff that will shape important hospital planning and decision making activities.

By joining, you will become a member of our online forum of current and former UHN patients and caregivers and be able to share your perspective on important hospital priorities and projects by participating in online surveys.

To learn more about these Patient Engagement opportunities, please email us at PartnersinCare@uhn.ca or call us at 416-340-5085 Partners in Care is UHN’s commitment to being compassionate, collaborative, and responsive to human need. www.uhnpartnersincare.com

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Infection Prevention & Control

University Health Network’s “Scream Clean” hand hygiene campaign reminds staff, patients and visitors that the number one action we can all do to prevent the spread of infections is to wash our hands often and thoroughly. At UHN all staff receive infection control training to safeguard our patients from germs and diseases. For this reason, you may see staff wearing protective equipment when caring for certain patients. Our patients also play an important role in reducing the spread of infectious diseases. Please wash your hands often during your stay, and ask your visitors to do so as well. If family members are unwell, please ask them not to visit you while in hospital. Infection Prevention and Control (IPAC) provides many hospital-wide programs for the prevention and control of infections including providing education to our patients and their families. The IPAC team is always available to answer your questions. Contact: ipac@uhn.ca.

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ABOUT UHN

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PLANNING A VISIT

Planning a Visit Getting to the Princess Margaret Public Transportation

If coming by subway: Exit at Queen’s Park Station on the University line. Walk south on University Avenue past the Ontario Hydro building to the entrance of the hospital. Visit www.ttc.ca to search for detailed directions. If coming by streetcar: Take the College/Carlton streetcar to the corner of University Avenue and College Street. Walk south on University Avenue past the Ontario Hydro building to the entrance of the hospital. Visit www.ttc.ca to search for detailed directions.

Wheel-Trans

The TTC runs a specialized wheelchair-accessible service, which can provide door-to-door transit service. When arranging for WheelTrans pick-up from the hospital, be sure to allow for possible delays with your appointments. Let the reception staff at your clinic know if you have made pick-up arrangements with Wheel-Trans. Contact: Call 416-393-4222 or email wtcs@ttc.ca to arrange dropoffs and pick-ups. Pick-up Location at the Princess Margaret: Murray Street entrance (the circular driveway near Murray Street and Orde Street)

Canadian Cancer Society Volunteer Transportation The Canadian Cancer Society provides transportation to and from the hospital for people with cancer. A one-time $100 registration fee is required for patients in Ontario. Patients who qualify for the Northern Health Travel Grant, or who are 18 years old or younger, do not have to pay a registration fee. There is also a compassionate program for patients who are not able to pay the entire registration fee. When arranging for a Canadian Cancer Society driver to pick you up at the hospital, be sure to allow for possible delays with your appointments. Let the reception staff at your clinic know if you have arranged a pick-up time with a Canadian Cancer Society driver. Contact: For more information or to book a driver in your area, call 1-888-939-3333 or email cis@ontario.cancer.ca.

Did you know?

The online Guide to Princess Margaret can help you plan your first visit to the hospital and give you more information on different services and resources you may need. The Guide is also available in other languages. Visit: www.ThePrincessMargaret.ca/Guide.

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Princess Margaret Cancer Centre


Taxi Cabs

There are lots of taxis in the University Health Network (UHN) area. You can also call a taxi from the information desk at any of the hospitals, or use a free direct telephone line located by the elevators in the Main Lobby.

Shuttle Bus to Toronto Western Hospital

A free shuttle service runs Monday through Friday, between Toronto Western and Toronto General Hospitals for patients and staff. Princess Margaret Cancer Centre is directly across the street from Toronto General Hospital. No shuttle service is available on weekends and statutory holidays. Please check the UHN website (www.uhn.ca) for any updates on shuttle schedule and location change.

Shuttle Schedule:

Leaving Toronto Western Hospital (Leonard Street entrance) • 6:00am – 8:00pm: Leaves every 15 minutes, last bus is at 8:00pm Leaving Toronto General Hospital (University Avenue entrance) • 6:15am – 8:15pm: Leaves every 15 minutes, last bus at 8:15pm Note: The shuttle is not wheelchair accessible. There is currently no shuttle service between our Toronto Rehab sites. The shuttle bus only picks up and drops off passengers at the Toronto General or Toronto Western hospitals – there are no other pick up or drop off locations.

Ambulances

If you need help getting to and from the hospital, you can arrange for an ambulance to transport you. There are private ambulance companies that provide this service, for a fee. For a list of ambulance companies, search online, the yellow pages or ask the Patient & Family Library (main floor) for help searching.

If you are at the hospital and you need assistance:

• Getting home, the hospital staff at the Ambulance Waiting Area can arrange for an ambulance to come pick you up. There will be a fee for the ambulance service.

By Car

Coming from the north: Drive south on Avenue Road, around Queen’s Park (Avenue Road becomes University Avenue south of the Provincial Legislature). South of College Street, turn right onto Elm Street. Turn right onto Murray Street. The last driveway on the right belongs to the Princess Margaret. Coming from the south: Take the Gardiner Expressway, exit on Spadina Avenue and travel northbound. Turn right onto Queen Street. Turn left onto McCaul Street. Turn right onto Elm Street, and left onto Murray Street. The last driveway on the right belongs to the Princess Margaret. www.ThePrincessMargaret.ca

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PLANNING A VISIT

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PLANNING A VISIT

Parking

Patients and visitors can park in UHN-owned parking lots near the Princess Margaret on: • Gerrard Street (between Elizabeth Street and University Avenue) Patient and visitor parking only • Elizabeth Street (between Gerrard and College Street) First and second floors are reserved for patient and visitor parking For more information and current rates, please call the Parking Office at 416-595-7136. There are also many other parking lots in the area that are owned by other companies. Street parking is restricted on streets around the UHN hospitals. Please read parking signs carefully. Bloor Street Queen’s Park

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Queen’s Park Station

Nassau Street

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Toronto Rehab

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Gerrard Street Un niversity Stre eet

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Mount Sinai Hospital

Spaadina Street

Toronto Western Hospital

Leonaard Street

Bathurst Streett

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The Residence

Hospital for Sick Kids

Dundas Street

Bayy Street

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Princess Margaret Cancer Centre

Elizabeth Sttreet

College Street

Other (Non-UHN)

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Visiting

We encourage you to visit friends and family while they are healing. Having loved ones nearby makes patients more comfortable and speeds up their recovery. For information about regular and flexible visiting hours, speak to a health care team member in the patient care unit. At the hospital, we ask both patients and visitors to: • Wash their hands at the handwashing stations near the entrances when they come in • Self-screen for symptoms before coming into the hospital.

Visiting Guidelines

We have visiting guidelines to help us protect patients’ right to privacy and confidentiality. Our guidelines also help protect everyone from infections. To help us maintain privacy and a healing environment, please make sure that: • No more than 2 visitors are at the patient’s bedside at once • Children under 12 are always with an adult • You do not visit the hospital if you or your children are feeling sick • You do not visit the hospital if you or your children have a fever, cough, diarrhea or vomiting • You clean your hands before entering and leaving a patient’s room • You think about the needs of other patients and families during your visits University Health Network Information Line: 416-340-3388 Princess Margaret Cancer Centre Information Line: 416-946-4501 Toronto General Hospital Information Line: 416-340-4800 Toronto Western Hospital Information Line: 416-603-5800

Cell Phones

Cell phones can be used in the lobbies, food court areas and other places that do not involve patient care. Please turn your cell phones off whenever you are in an area where our patients receive care. This is important because radio-frequency devices can interfere with the proper function of certain medical equipment at close range. Affected areas of the hospital will have signs. Please be mindful when taking pictures with your cell phone’s camera to help maintain the privacy and confidentiality of all patients. We appreciate your cooperation as we work to ensure the safety of your loved ones and all our patients. www.ThePrincessMargaret.ca

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PLANNING A VISIT

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PLANNING A VISIT

For Your Safety and Comfort Electrical Appliances

For safety reasons, no plug-in electrical equipment other than CSA approved hair dryers and electric razors are permitted in patient rooms. Self-contained battery-operated items, such as media players with earphones, are allowed.

Balloons

Please do not bring latex balloons into the hospital. Some patients may have serious allergic reactions to them. Mylar balloons are allowed.

Disruptive Behaviour

Visitors who demonstrate disruptive behaviour will be limited in their ability to visit. Children who are disruptive or distrub other patients may be asked to leave.

Fire Precautions

Every effort is made to protect the hospital against fire. Our staff practices fire safety procedures routinely. Do not worry if you hear a fire alarm bell. If there is an emergency, we will tell you at once and our trained staff will help you. Fire exits are clearly marked throughout the hospital.

Flowers and Plants

At the Princess Margaret, flowers and plants are not allowed in patients’ rooms for safety reasons. Do not bring or send flowers and plants to patients.

Scent-Free Environment

Strong perfumes or scents may cause severe allergic reactions in other people. Please do not use them in the hospital.

Security

All hospital staff are required to wear an identification badge showing their name, job title and department. Hospital security officers are on duty 24 hours, 7 days a week. If you notice anyone suspicious, call hospital security at 416-946-4111 or tell any hospital staff.

Service Animals and Household Pets

Household or personal pets are not to be brought to the hospital, except in very selected and controlled situations, and approved by the area manager. Ask your health care team if you have any questions.

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Service animals are welcome to accompany their owners during their visit to UHN. Princess Margaret Cancer Centre


Smoke-Free Environment

Smoking and second-hand smoke is the leading cause of preventable death. Smoking is not permitted anywhere at UHN inside, outside, or in parking garages. If you smoke, you can be fined up to $5,000, and UHN could be fined $300,000.

Please keep UHN smoke free. It is the law.

PLANNING A VISIT

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Smoking and second-hand smoke is the leading cause of preventable death. Smoking is not permitted anywhere at UHN – inside, outside, or in parking garages. If you smoke, you can be fined up to $5,000, and UHN could be fined $300,000. Quitting is one of the best things you can do for your health. Find support: At UHN: Princess Margaret Cancer Centre Outpatient Pharmacy & Toronto General Hospital Outpatient Pharmacy (416) 340-QUIT (7848) Toronto Western Hospital – Shoppers Drug Mart (416) 603-5800 ext. QUIT (7848) Email: QuitSmoking@uhn.ca

In the community: Smokers’ Helpline 1-877-513-5333 www.smokershelpline.ca Toronto Public Health (416) 338-7600 publichealth@toronto.ca toronto.ca/health Nicotine Dependence Clinic, CAMH (416) 535-8501, Press 2 The STOP Program Available at most Family Health Teams (FHTs), Community Health Centres (CHCs), Nurse Practitioner-Led Clinics (NPLCs) and Addictions Agencies. Ask your FHT, CHC, NPLC or Addictions Agency to learn how to enroll.

Interested in quitting? Visit uhnsmokefree.ca

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Preparing For Your Appointment

Preparing for Your Appointment Admitting & Registration What to bring

• Your health card (OHIP card) It is important to bring your government issued health card to every appointment at UHN (the Princess Margaret Cancer Centre, Toronto General Hospital, Toronto Western Hospital, and Toronto Rehabilitation Institute). If you do not have an OHIP card, you will need another form of government issued identification. • A list of your prescription and over-the-counter medications This includes any vitamins, minerals and herbal remedies you are taking. Include the dose and when you take each medicine. • Information Your family or referring doctor may give you a CD or DVD of imaging studies (like x-rays, MRIs or ultrasounds) that you have had or printout of test results. It is important to bring these items any information package given to you by the hospital. • Questions to ask Bring a list of questions to help you remember everything you want to ask your health care team.

Creating or updating your information

It is important to tell us if any of your personal information changes. To update your information at the Princess Margaret Cancer Centre, you can visit: • The clinic reception desk, or • Blood lab reception desk You will need: • Your health card (OHIP card) or another government issued photo identification with your photo and address on it, like your passport or driver’s license • The name, address and phone number of your family doctor (if you have one) • The name, address and phone number of your emergency contact person • Your health insurance policy number (if you have one). If you live outside of Canada, call Patient Accounts at 416-340-4800 extension 6002 to make financial arrangements.

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Billing and Other Charges

Make sure the Billing Department is aware of your OHIP or any other insurance coverage you may have. This information should have been collected when you are admitted. If the hospital does not receive your OHIP number when you are admitted, you may be billed the full uninsured amount. The hospital will keep track of the charges and bill you when you go home.

Inpatient Room Upgrades

Ontario residents are covered by OHIP and are entitled to standard unit care. This means, you can stay overnight at the hospital in a room with 4 or more beds without paying. You can upgrade your room to semi-private (2 beds in a room) or private (1 bed in a room) for a fee. The hospital cannot always meet a request for a semiprivate or private room. If your choice of room is not available when you are admitted, you will be moved into one as soon as one is available. You will be required to sign a room request form and provide a credit card imprint for any balances not covered by your insurance. If you have private insurance, it may cover some or all of the upgrade cost. If not, you will have to pay the extra daily charges. Please check your insurance coverage before you are admitted to the hospital. Contact: 416-340-3060 for information on paying for an upgraded room, or questions about the rooms.

Where can I pay my hospital bills?

At the Patient Accounts cashier window (main floor, near the Pharmacy). You can pay by cash, debit card or credit card. Please bring your bill and your health card (OHIP card) or other government identification with your address and photo. Location: Cashier window (main floor, near the Pharmacy) Hours: Monday-Friday, 9:00 AM – 4:30 PM (closed 1:00 - 2:00 PM) Contact: 416-946-4612 Fax: 416-340-5998.

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Preparing For Your Appointment

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hospitality services

Hospitality Services Child Care

Location: Main floor, next to the Patient & Family Library Hours: Monday–Friday, 9:00 AM–4:00 PM The Magic Castle is a free child-care service for children up to 12 years old. We take care of your children so that you can go to your appointment or visit a family member in the Princess Margaret. We also welcome children who are patients themselves. While your child is in the Magic Castle, you must be in the Princess Margaret Cancer Centre.

Who will care for my children?

An early childhood educator and trained hospital volunteers will keep your children happy and entertained with lots of fun activities.

Do I need to register my child?

Yes. Call the Magic Castle in advance to book a spot for each child. Call 416-946-4501 extension 5157.

Food Services

If you are staying overnight (in-patient): Your health care team will provide your meals. Tell us your food preferences and allergies. Your meals will also take into account the diet plan ordered by your doctor. If you are a visitor or a patient who is not staying overnight (out-patient): There are restaurants inside and in walking distance around the UHN hospitals.

Druxy’s Deli

Location: Princess Margaret, main floor, beside the Murray Street entrance Hours*: Monday–Thursday 6:00 AM–8:00 PM, Friday 6:00 AM– 5:00 PM, weekends and holidays 9:00 AM–4:00 PM

Tim Horton’s

Location: Princess Margaret, main floor, inside the 610 University Avenue entrance Hours*: Monday–Friday 6:00 AM–6:00 PM

Refreshment Cart

The Refreshment Cart moves between clinics, making scheduled visits to each waiting area. The volunteer in charge will leave refreshments in the waiting area in case you are not there when the cart comes around.

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Princess Margaret Cancer Centre


Vending Machines

Location: Princess Margaret, 5th floor, beside the Robert and Maggie Bras and Family Drug Development Program Hours: Always available * Note: Hours may change without notice.

Retail Services

The Princess Margaret Cancer Centre Gift and Health Shop The Gift and Health Shop sells cards, books, candy, drinks, reading glasses, stuffed animals, jewelry, and over-the-counter medicine. Location: Main floor, next to the Patient & Family Library Hours*: Monday–Friday 9:00 AM–6:00 PM Contact: 416-946-4501 extension 5625 * Note: Hours may change without notice.

Bank Machines

There is a bank machine on the main floor, across from the Blood Lab.

Information Services Information Desks

Information desks are located close to the entrances of all UHN hospitals. Volunteers at the information desks can: • Answer your questions about the hospital • Help you find your way • Escort you to where you need to go Princess Margaret’s Information Desk Location: Main floor, in the Atrium, near the Murray Street entrance Hours: Monday–Friday 8:30 AM–4:30 PM Contact: 416-946-4558

Information Phones

You can use information phones to dial different locations within the hospital, such as a patient’s room. Information phones are located at all information desk.

Patient & Family Library

The Patient & Family Library offers computer stations, tablets, books, brochures, DVDs, audio books and CDs with reliable information about cancer, cancer treatment and care, support organizations and services and much more. Trained staff and volunteers can answer your questions and help you find information and resources. www.ThePrincessMargaret.ca

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Enjoy the library’s comfortable seating area to read and take notes or just to sit and relax. In the library, you can also: • Borrow material: You can borrow library materials for free for 3 weeks. You need a piece of identification like your driver’s license, health card (OHIP card) or passport to take material out of the library. Visit the library’s online catalogue: www.library.theprincessmargaret.ca. (Click on “UHN Patient & Family Libraries’ Online Catalogue” in the grey menu). • Use a computer with internet access: Use the computers to check your email, stay in touch with friends and family, view our DVDs or do personal research. Our Patient Education Librarian reviews and approves trustworthy internet sites about all types of cancer and cancer support. Ask the volunteer at the library for a list relevant to you. • Use a tablet: Try out health and wellness apps, search for medical information, or search our library catalogue on the tablet. The library has a listing of vetted, free mobile health apps that you can download onto your device. These apps can help you track your medications, help you learn about diet and exercise and communication, learn different ways to relax, and much more. • Find health information in other languages: The library has information available in English, Portuguese, Chinese, Italian and French. You can also request information in other languages. There is an over-the-phone interpretation service available in the library to help you find support in any language. This service provides immediate access to interpreters who speak over 180 languages. A library staff member or volunteer will help you use this service. • Get a tailored information package: If you can’t find what you are looking for in the library collection, you can request health information that is specific to your needs. Fill out a search form in the library or phone 416-946-4501 ext. 5383. The librarian or a trained volunteer will search for information for you. You can choose to have your information package sent to you by post or by email, or you can pick it up in person at the library.

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Location: Main floor, across the atrium from the Murray Street entrance. There are also satellite libraries located in different clinics and centres throughout the hospital. Princess Margaret Cancer Centre


Hours: Monday – Thursday, 8:30 AM – 4:30 PM; Friday, 8:30 AM – 4:00 PM Contact: 416-946-4501 ext. 5383 Email: PatientEducation@uhn.ca Website: www.library.theprincessmargaret.ca

Places to Stay

Places near the Princess Margaret

The Accommodations Near the University Health Network booklet lists a number of hotels within walking distance of the University Health Network hospitals. Get a copy at the Patient & Family Library (main floor). Some hotels have a special discounted rate for out-of-town family members and visitors of patients.

Princess Margaret Cancer Centre Lodge

The Princess Margaret Lodge provides a short-term place to stay, meals, and transportation to hospital appointments at a reasonable price for out-of-town cancer patients who come to Toronto for treatment (such as radiation, chemotherapy or stem cell transplant). You must be: • Getting active cancer treatment at the Princess Margaret Cancer Centre or Sunnybrook Odette Cancer Centre • An adult who is self-reliant and able to manage your own personal care and medications without clinical support • Referred by your doctor or your Princess Margaret health care team When space permits, family members can also stay. For registration details, contact the Lodge Booking Office at 416-413-7402 or speak with your health care team. Location: 545 Jarvis Street, Toronto, ON M4Y 2H8

Main Line: 416-413-7400 Booking Office: 416-413-7402 Email: pmlodge@uhn.ca Fax: 416-413-7418 Website: www.thePrincessMargaret.ca Click on “Patients & Families” on the blue menu, then click on “Places to Stay” under the heading “Planning a Visit

Transportation to the Lodge: A free shuttle bus runs between the Lodge, Princess Margaret and Sunnybrook on Monday through Friday during regular clinic hours. Call the Main Desk at 416-4137400 to confirm times. There are no parking lots at the Lodge, but there are public parking lots in the area. www.ThePrincessMargaret.ca

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Practical Services Lost & Found

If you have lost something, contact the security office at the Princess Margaret. If you have found an item, you can contact one of our security offices or give it to any staff member. Location: Main floor, next to the information desk Contact: 416-946-4111

Security

All hospital staff wear an identification badge showing their name, job title and department. Hospital security officers are always on duty. If you notice any suspicious individuals, call hospital security and tell your nurse or any other staff member. Location: Main floor, next to the information desk Contact: 416-946-4111

Wig Salon & Accessories Boutique

If you are experiencing hair loss due to cancer, its treatment or other health conditions, you may wish to buy a head covering. The Wig Salon and Accessories Boutique sells high quality wigs and fashion forward hats, head scarves, turbans and caps to patients and the general public. Get advice from a wig specialist on choosing the right colour, style, and shape for you. All wig sales are final. The Wig Salon also sells special purses for women who have lymphedema. Location: 3rd Floor, Room 3-642 Hours: Monday-Friday, 9:00 AM – 4:00 PM Contact: 416-946-6596 How to prepare for hair loss • Read “Preparing for hair loss from cancer treatment” pamphlet. Pick up a copy at the Patient & Family Library (main floor). • Book a private consult with a wig specialist at the Wig Salon before your cancer treatment starts to understand your options. Wig Salon Workshops The Look Good Feel Better Workshop helps women manage the appearance-related side effects of cancer treatment. Registration is required. Call 416-946-2075 for more information or to register.

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Volunteer Resources

Volunteer Resources aims to provide a wide range of superior support service and care across all University Health Network hospital. You will recognize our Princess Margaret volunteers by the burgundy (dark red) vests and jackets they wear while on duty. Contact: • Princess Margaret Cancer Centre Volunteer Resources: Call 416-946-4610 or email volunteering@uhn.ca • University Health Network Volunteer Recruitment: 416-340-4114 Princess Margaret also has a team of specially trained volunteers who works with cancer patients and their supporters in our Healing Beyond the Body (HBB) program. These volunteers meet patients and their friends and family in waiting rooms, treatment areas, in-patient units and other support areas throughout the Princess Margaret. HBB volunteers know about resources available to people with cancer, and understand that there are times when people need to cry, vent or simply talk about last night’s sports game. If you are interested in becoming an HBB volunteer, please call 416-946-4501 extension 3311 or email hbb.volunteers@uhn.ca.

Wheelchairs

There are wheelchairs in the main atrium near the Murray St. entrance that you can use to help transport patients up or down to a clinic. The cost to rent the wheelchair is $1.00 which will be returned to you when the wheelchair is returned back to the main atrium.

Relaxation & Diversion Activities Cart

The activities cart can help patients staying at the hospital (inpatients) and their families pass the time. Volunteers bring a cart with crafts, games, books, magazines, puzzles and other entertainment to your room every day. If you miss the cart, you can call Volunteer Resources. Hours: Monday–Friday Contact: 416-946-4501 extension 7501

Spiritual Care

Spirituality can help you cope with difficult experiences, and find meaning, value and connection during difficult times. You don’t have to be religious to benefit from Spiritual Care. We support all types www.ThePrincessMargaret.ca

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of spiritual expression: religious practice, personal relationships, artistic creation, a connection to nature and more. The Spiritual Care professionals will help you express your feelings and concerns in a way that honours your values and beliefs. We can offer you: • Encouragement and solace • Support for loss and grief • One-on-one visits • Place for prayer, meditation and reflection You, your family or a staff can request a religious or spiritual service or ritual. Please give as much advance notice as possible. Each of the University Health Network hospital offers a quiet space for prayer and reflection, which includes prayer mats. Princess Margaret location: Main floor, Room M519, across from the blood lab. Hours: The Centres are open from 6:00 AM - 10:00 PM on weekdays. Contact: You can page a Spiritual Care Professional between 8:30 AM – 11:00 PM, Monday to Sunday, by calling 416-719-1234. For after hours, please leave a message at 416-603-5836 and someone will contact you the next day.

ELLICSR: Health, Wellness & Survivorship Centre

ELLICSR is a place where you, your family members, friends and caregivers can come to get information on health and wellness, take part in a class, research or program, meet other survivors, or sit and relax before or after your appointments. ELLICSR has a resource library with a collection of books and DVDs to borrow, a teaching kitchen where you can watch cooking demonstrations, and a gym where you can get moving with other cancer survivors. The newly redesigned website allows you to connect with ELLICSR online, find delicious and healthy recipes from ELLICSR Kitchen, and follow exercise tips from the Wellness and Exercise for Cancer Survivors (WE-Can) program.

For class information and schedules:

• Pick up a copy of the Patient and Family Education Calendar of Events from the Princess Margaret Patient & Family Library, or the ELLICSR Resource Library or • Visit www.ellicsr.ca/calendar

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You can attend some classes in the language you choose for free. Call 416-581-8604 and ask if you can book a medical interpreter for a class. Requests must be made at least 5 weekdays before the class date. To book a medical interpreter for a medical appointment, talk to your health care team. Location: Toronto General Hospital, Basement Level, Room PMB 130 Hours: Monday – Friday, 8:30 am – 4:30 pm Contact: 416-581-8620 Email: ellicsr@uhnresearch.ca Website: www.ellicsr.ca

www.ellicsr.ca/blog

www.youtube.com/ELLICSR

www.facebook.com/ELLICSR

www.twitter.com/ELLICSR

Max Tanenbaum Garden

The Max Tanenbaum Garden is a place where you can go to sit outside and relax. You can hold small celebrations in the garden as well. Location: Princess Margaret Cancer Centre, 16th floor Hours: April 1 to November 30, Monday to Sunday 8:00 AM–9:00 PM (may vary depending on weather)

Relaxation Therapy

Learn how to use deep breathing, muscle relaxation and imagery to help heal the mind, body and spirit at a relaxation therapy session. Sessions are provided by occupational therapy (see page 31). Location: 18th Floor, Pencer Brain Tumour Centre Hours: Every Wednesday from 1:15 PM – 2:00 PM Contact: 416-946-2240 Private, one-to-one guided relaxation sessions are available free of charge to all Princess Margaret patients who are not staying overnight (outpatients). Contact: Call occupational therapy at 416-946-4501 ext. 5580 for more information.

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Telephone, Televisions Internet & Mail Pay Phones

Public pay phones are available at all locations of the University Health Network. At the Princess Margaret Cancer Centre, you can find pay phones on the: • Main floor, just inside the 610 University Avenue entrance • Main floor, beside patient elevators in the Atrium • Floor 1B, beside patient elevators • Floor 2B, beside patient elevators 

Taxi Phones

A taxi phone is a free direct line to a taxi company. You can find a direct line to Royal Taxi and Maple Leaf Taxi by the elevators in the main lobby of the Princess Margaret. You can also find the telephone numbers of several taxi companies at an information desk.

Bedside Telephones and Televisions

If you are staying overnight at the hospital and would like a telephone or television beside your bed (for a fee), ask a hospital staff on your floor for more information.

Phone Interpreters and Teletypewriter (TTY)

We have over-the-phone interpreters who can interpret for you if English is not your first language or you prefer to get medical information in another language. See Interpretation and Translation Services on page 29 for more details. There are two TTY phones available at the Princess Margaret for the deaf and hard-of-hearing: • Location: University Avenue entrance Telephone: 416-408-3999 • Location: Murray Street entrance Telephone: 416-408-0271

Computers & Internet Access

There are computers that you can use at all University Health Network hospitals (for free). All the computers have Internet access. Find computers at the following locations:: • Patient & Family Library Location: Princess Margaret Cancer Centre, Main floor atrium Hours: Monday-Thursday, 8:30 am – 4:30 pm; Friday 8:30 am – 4:00 pm • Peter & Melanie Munk Patient & Family Learning Centre & Library Location: Toronto General Hospital, 1st Floor, Norman Urquhart (NU) Building Hours: Monday – Thursday, 8:30 am – 4:30 pm; Friday, 8:30 am – 4:00 pm

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• ELLICSR: Health, Wellness & Survivorship Centre Location: Toronto General Hospital, Basement, PMB 130 Hours: Monday – Friday, 8:30 am – 4:30 pm

Use our Wi-Fi

Use our free wireless internet at any University Health Network hospitals. Just connect your laptop or device to the “WirelessGuest” network. No password is needed..

Mail

Getting Mail: Mail is delivered once a day. If you are staying at the hospital, your friends and family can send you mail. They should address your mail like this:

Your full name Unit, Room and Floor Number Hospital Name Hospital Address (see below)

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Hospital Addresses: Princess Margaret Cancer Centre 610 University Avenue Toronto, ON M5G 2M9

Toronto General Hospital 200 Elizabeth Street Toronto, ON M5G 2C4

Toronto Western Hospital 399 Bathurst Street Toronto, ON M5T 2S8 Sending Mail: You can buy stamps from the Princess Margaret Cancer Centre Gift and Health Shop (main floor). Send out mail by: • Leaving them at your Nursing Station. Make sure you put the proper postage on your mail. • Dropping them into the Canada Post mailboxes located at the University Avenue entrance and Murray Street entrance.

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The Princess Margaret

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The Princess Margaret Cancer Journey app gives you a place to start.

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special services

Special Services Princess Margaret offers a wealth of programs and services to help you and your family before, during and after cancer treatment. These services range from help with the physical side effects of treatment to emotional and practical support. Note: Availability of services listed below may change without notice.

Clinical Nutrition

Princess Margaret offers many programs and services to help you and your family before, during and after cancer treatment. These services range from help with treatment side effects to emotional and practical support. The dietitians can help: • assess your nutrition if you have a medical condition, illness or injury • identify specific nutritional concerns • develop a personalized nutrition care plan for you • apply interventions, like adjusting your therapeutic diet as needed and providing nutrition counseling and education to you, your family and caregiver • monitor your progress Ask your health care team to arrange an appointment for you, or visit the Patient & Family Library for more information on the Clinical Nutrition program.

Goes Down Easy Cookbook for People Living With Cancer

Our dietitians at Princess Margaret co-wrote a cookbook called “Goes Down Easy: Recipes to Help You Cope with the Challenge of Eating During Cancer Treatment”. This cookbook contains over 100 recipes and is organized by symptom so you can easily find the recipes you need. Because cancer patients may have extreme fatigue, the recipes are simple and don’t require special ingredients, extra shopping or lots of preparation time. You can buy “Goes Down Easy” for $20, or borrow a copy (free of charge) at: • Patient & Family Library, main floor of the Princess Margaret (see page 21), or • ELLICSR Centre at the Toronto General Hospital (see page 26).

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DART: The Distress Assessment and Response Tool DART is a review of your overall health, well-being and symptoms. DART asks you questions and assesses your experiences as a patient in areas such as: • Common physical symptoms • Practical concerns • Emotional concerns Your responses will be shared with your health care team. DART can help you and your health care team to: • Talk about your most important concerns and symptoms • Plan care that is right for you • Find the help you and your family may need Complete DART at every clinic visit to do your part in making sure you get the best care possible. DART is available on tablets or kiosks, in all the ambulatory clinics and should be completed before seeing your nurse or doctor. Talk to your nurse or doctor about your DART report at your next clinic visit.

Drug Coverage

Your treatment plan may include drugs that are not paid for by the government or the hospital. Princess Margaret’s drug coverage service can help you pay for your medication. Our medical reimbursement specialists and social workers can give you the advice and information you need to get access to financial assistance. There are two places to find people who can help you get information about and access to drug coverage: • Medication Reimbursement Specialists Location: Princess Margaret Cancer Centre, 4th Floor, Room 104. Hours: Monday–Friday, 9:00 AM–4:00 PM Contact: Call 416-946-2830 or email PMH-MRS@uhn.ca • Social Workers Location: Princess Margaret Cancer Centre, 16th floor, Department of Psychosocial Oncology and Palliative Care, room 16-718 Hours: Monday–Friday, 9:00 AM–5:00 PM Contact: Call 416-946-4525 to make an appointment, or ask a health care team member to arrange an appointment for you.

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Interpretation and Translation Services

UHN Medical Interpreters

University Health Network is committed to ensuring effective communication throughout the continuum of care for patients with limited English proficiency and patients who are deaf, deafened and hard of hearing. The department of Interpretation and Translation Services offers professional medical interpreters (face-to-face and phone interpreters) in over 180 languages, including American Sign Language to help patients communicate with their health care team. If you would like an interpreter, please ask your care provider to contact Interpretation Services. This service is provided free of charge.

Intérpretes médicos de UHN

University Health Network está entregada a garantizar una comunicación eficaz durante todo el proceso de atención médica para aquellos pacientes que tienen un nivel limitado de comprensión del inglés, y para aquellos pacientes que tienen problemas auditivos en variados grados. El Department of Interpretation and Translation Services (Departamento de Servicios de Interpretación y Traducción) le ofrece intérpretes médicos profesionales (en persona y por teléfono) en más de 180 idiomas, incluyendo el lenguaje de señas americano, para ayudar a los pacientes a comunicarse con su equipo de atención médica. Si desea obtener los servicios de un intérprete, pida a su proveedor de la salud que se comunique con el departamento de Servicios de Interpretación y Traducción. Este servicio es gratuito.

Gli interpreti medici dell’UHN

L’University Health Network si dedica ad assicurare la comunicazione in tutta la sfera di cura per i pazienti con competenza limitata d’inglese e per i pazienti che sono sordi, assordati e duri d’orecchi. Il dipartimento dei Servizi di Interpretariato e Traduzione offre interpreti medici professionali (a quattr’occhi e interpreti via telefono) in più di 180 lingue, inclusa la American Sign Language, per aiutare i pazienti a comunicare con la loro squadra sanitaria. Se Lei desidera un interprete, chieda al Suo medico curante di contattare il servizio di interpretariato (Interpretation Services). Il servizio è gratis.

Intérpretes médicos da UHN

A University Health Network está empenhada em garantir uma comunicação eficaz durante todo o processo de cuidados médicos para aqueles pacientes que têm um nível limitado de compreensão de inglês, e para aqueles pacientes que tem problemas auditivos em graus variados.

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O Department of Interpretation and Translation Services (Departamento de Serviços de Interpretação e Tradução) oferece intérpretes médicos profissionais (em pessoa e por telefone) em mais de 180 idiomas, incluindo a linguagem de sinais americana, para ajudar os pacientes a se comunicarem com a sua equipa de cuidados médicos. Se deseja obter os serviços de um intérprete, peça ao seu provedor de cuidados da saúde que se comunique com o departamento de Serviços de Interpretação e Tradução. Este serviço é gratuito.

UHN Medical Interpreters 大學健康網絡醫學傳譯員

在為只懂有限英語以及失聰、聽力受損和弱聽病人提供的一連串醫護服務中, University Health Network (大學健康網絡)致力確保雙方能夠有效地溝通。 傳譯和翻譯服務部提供超過一百五十種語言,包括美國手語等專業醫學傳譯(面 對面和電話傳譯),幫助病人與醫護人員溝通。如果你需要傳譯員幫助,請要求 你的醫護人員與傳譯服務聯絡。傳譯服務是免費提供的。

Nursing

“We are ever present and crucial to patient and system outcomes” At UHN, nurses provide competent, compassionate, collaborative care to patients and their families through a commitment to patient care, education, research and innovation. They provide care to patients across the continuum: in acute care, rehabilitation and longterm care, and community settings. Nursing’s most critical contribution to safe and effective patient care is the ability to coordinate and integrate multiple aspects of quality within the care provided by nursing and across the care delivered by others. Using a spirit of inquiry, nurses connect knowledge to care!

Occupational Therapy

You may find it difficult to do everyday activities because of your cancer treatment. Occupational therapists work with you and your health care team to help you become more independent. Guidance from occupational therapists can help you do daily tasks you want to do, such as personal care, work, hobbies and leisure activities. Ask your doctor about a referral for occupational therapy.

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Palliative Care

Palliative Care is dedicated to providing timely, collaborative care for patients and their families from diagnosis throughout the course of a patient’s illness. The focus is on pain and symptom control, as well as supporting practical, social and spiritual needs for you and your family. These specialized team of palliative care doctors, nurses, physical therapists, occupational therapists, social workers and spiritual care providers work closely with you and your family to ensure you get the best care possible. Ask your doctor about a referral for palliative care. Location: T ​ he palliative care team sees out-patients (patients who are not staying overnight) in specialized clinics located across Princess Margaret Cancer Centre. The Harold and Shirley Lederman Palliative Care Centre is our palliative care inpatient unit (for patients staying overnight), located on the 16th floor in the Al Hertz Centre for Supportive & Palliative Care. Contact: 416-946-2135

Pharmacy

Our pharmacists and pharmacy technicians are dedicated to ensuring safe, timely and effective drug therapy for all types of patient care. Pharmacists and pharmacy technicians are part of your healthcare team and work closely with you and the other members of your team to ensure you get the best care possible. We work with you and your doctor to make sure you know your drug therapy options and get the medication that’s right for you. If you are staying overnight (in-patient), your medications will be brought to you so you do not have to go to the pharmacy. If you are not staying overnight (out-patient), there are 2 pharmacies at Princess Margaret: • Out-patient Pharmacy Location: Main floor. Room M-633, beside the Blood Collection Lab. Hours: Monday–Friday, 9:00 AM–5:30 PM Contact: 416-946-6593 Automated Prescription Renewal Hotline: 416-946-6593 • Chemotherapy & Transfusion Centre Pharmacy Location: 4th floor Hours: Monday–Friday, 8:00 AM–6:00 PM and Saturday, 8:00 AM–4:00 PM

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Help navigating your journey If you are First Nations, Inuit or Métis and screening for cancer or have cancer, our Aboriginal Patient Navigator can help: • Answer your questions about what to expect with upcoming appointments or tests • Introduce you to your health care providers • Find more information about cancer and treatment • Connect you with spiritual support, as well as support in the community • Assist with applications for financial and transportation services Please call Joanna Vautour, our Regional Aboriginal Patient Navigator, at (416) 864-6060 ext. 2422, or ask your health care provider to make the call/referral.


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Physiotherapy

If you are having difficulty moving, our physiotherapists can help. Physiotherapists can help you improve your physical function, prevent and manage pain, and improve your fitness, health and wellness. They can give you a personalized treatment plan based on your certain needs to meet your goals. Ask your doctor about a referral for physiotherapy. Physiotherapy at the hospital is only available for patients staying overnight (in-patients).

Psychosocial Oncology Clinic

At the Psychosocial Oncology Clinic, our specialized team of social workers, psychologists and psychiatrists provides counselling and therapies to help you and your family cope with the diagnosis of cancer, reduce stress and improve your emotional well-being. We offer many services to help you and your family while you are a patient at Princess Margaret. We also provide support after your treatment. Location: 16th floor of the Princess Margaret Cancer Centre in the Department of Psychosocial Oncology & Palliative Care Hours: Monday–Friday, 9:00 AM–5:00 pm Contact: 416-946-4525

Speech-Language Pathology

You may have difficulty swallowing or speaking as a result of your cancer treatment. Speech-language pathologists can help you manage your swallowing and speaking difficulties to improve your communication and functioning. The pathologists can: • Suggest foods that you can swallow easily • Give you exercises to improve your ability to swallow • Give you exercises to improve your ability to speak • Give you advice and suggestions to help you communicate nonverbally Ask your doctor about a referral for speech-language pathology. Contact: 416-340-4800 ext. 4406

The Cancer Rehabilitation and Survivorship Program The Cancer Rehabilitation and Survivorship (CRS) Program is part of the Supportive Care Department at Princess Margaret Cancer Centre. The program goal is to address and help manage cancer treatment side effects and improve overall functioning and quality of life. Our services can be accessed by patients treated for cancer and on active follow up at the Princess Margaret Cancer Centre. Our health care team includes:

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• Physiatrist (doctor of physical medicine and rehabilitation) • Social Worker (SW) • Occupational Therapist (OT) • Physiotherapist (PT) and Pelvic Health Physiotherapist • Registered Massage Therapist (RMT) • Dietitian (RD) • Wellness Chef • Kinesiologist (RKin) • Psychologist and Neuropsychologist • Nurse (RN) Patients receive a full assessment of physical, functional, cognitive and psychosocial issues that they may have due to cancer treatment. CRS team members work with patients to help them create goals and action plans to meet their needs. Services are offered in group and one-on-one format. Community resources are also provided as needed.

The following are common concerns that the CRS program addresses:

• Cancer-related fatigue • Deconditioning, decreased range of motion, muscle weakness • Pain, nerve damage, balance • Difficulty with daily activities • Secondary lymphedema (a late and long-term swelling that can occur during and after cancer treatment) • Neurocognitive issues (changes in focus and memory after cancer treatment, also called “Brain Fog”) • Return to work or school • Sexual health (pain during sexual penetration due to cancer treatment and body image concerns) • Nutrition (weight and diet changes) • Emotional adjustment • Relationship changes (family, friends, colleagues)

Talk to your Oncologist (cancer doctor) about your concerns. A physician signed referral is required for you to attend the Cancer Rehabilitation and Survivorship Program. Location: 2nd Floor of the Princess Margaret Cancer Centre, in the Survivorship Centre (beside the Breast Clinic) Hours: Monday–Friday, 9:00 AM–5:00 pm Contact: 416-946-4501 ext. 2363

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HOSPITAL FOUNDATIONS

The Foundations of University Health Network The Toronto General & Western Hospital Foundation raises funds to support world-class research, education and patient care at Toronto General and Toronto Western Hospitals. TG&WHF is also the corporate foundation of UHN and raises funds in support of interdisciplinary services such as nursing, surgery, education, medical imaging, pain management, anesthesia, emergency medicine, clinical evaluative sciences, and women’s health. The Princess Margaret Cancer Foundation is dedicated to achieving its vision: To Conquer Cancer. The Foundation’s purpose is to raise and steward funds to deliver breakthrough research, exemplary teaching, and compassionate care at Princess Margaret, Canada’s cancer research hospital. The Arthritis and Autoimmunity Research Centre Foundation is dedicated to beating arthritis by raising funds for research into arthritis and related autoimmune conditions. The Foundation helps to support Canada’s most comprehensive collaboration of experts in this field, working in laboratories and clinics across all three UHN hospital sites. The Toronto Rehab Foundation proudly supports Canada’s leading rehabilitation sciences centre. Generous donor support enables superior patient outcomes. Community philanthropy facilitates pioneering solutions for: traumatic brain injury, including concussion, stroke, musculoskeletal disease and injury, cardiovascular disease, spinal cord injury and complex continuing care. While the Ministry of Health and Long-Term Care covers a portion of UHN’s operating costs, it is the generosity of our donors who enable the purchase of state-of the-art equipment, fund innovative research, and refurbish or build new facilities. The support of our community is vital to our success. UHN’s foundations are committed to supporting initiatives that will transform health care for our patients, our community and the world. Here are some of the many ways you can support UHN: • A gift “in honour” or “in memory” is an especially meaningful way to support breakthrough research, state-of-the-art equipment and education initiatives. Weddings, birthdays, Bat or Bar Mitzvahs, anniversaries - any occasion is the perfect time to pay tribute to family, friends, co-workers or health care professionals you appreciate.

To donate in honour or in memory, please call the foundation of your choice:

TG&WHF: 416-340-4430 • PMCF: 416-946-6560 • AARCF: 416-340-4975 • TRI: 416-597-3040

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• Make your giving “tax-smart” and establish a legacy that will help generations to come. Contact us to learn more about gifts from wills, gifts of life insurance, retirement savings, property or securities. TG&WHF: 416-340-4009 • Pmcf: 416-946-2295 • AARCF: 416-340-4975 • TRI: 416-597-3040 • Events including lotteries, gala dinners, golf tournaments and community activities both large and small-scale, raise awareness and urgently needed funds for priority hospital programs. You can also fundraise online and involve others to reach your fundraising goal! TG&WHF: 416-340-5377 • PMCF: 416-946-2382 • AARCF: 416-340-4975 • TRI: 416-597-3040 For more information, to make a donation, or to become involved with our fundraising efforts, please call or visit our web sites today!

www.tgwhf-uhn.ca 416-340-3935

www.thepmcf.ca 416-946-6560

www.beatarthritis.ca 416-340-4975

www.torontorehabfoundation.com 416-597-3040 UHN respects the privacy of its donors. We do not sell, rent or trade our donor lists. The information we collect is used to process donations, keep our donors informed about the activities of the hospitals and foundations, and ask for their support. If at any time you wish to be excluded from such contacts, please call 1 877-846-4483. You are welcome to view the Privacy Policies of the foundations online.

Is there anything we have missed in this publication that would have been valuable to know? Please let us know! Contact Patient Education at 416-946-4501 ext. 5383. ~ We’re constantly changing to meet your needs. Therefore the information presented here may change before this directory is updated.

www.ThePrincessMargaret.ca

39

HOSPITAL FOUNDATIONS

www.uhnpatienteducation.ca


“My caregivers explained things, really listened to me, and gave me solid information that helped me take control of my health. My treatment and what they taught me truly saved my life.” Brian Comeau, Grateful Patient

UHN Patient and Family Education Program – Improving Health through Education University Health Network (UHN) is committed to providing you with reliable, accurate health information about your condition, treatment and ongoing care – and we want to make it easy to access and understand in your own language. Knowledge helps you make informed decisions about your health. With it, you can answer questions about your condition, participate in managing your own treatment and reduce some of the anxiety that often accompanies illness. Please help us continue to improve health through education! Your donation today will help us provide vital information to you, your family and community. Please visit www.uhn.ca for directories, health information and links to helpful resources ------------------------------------------------------------------------------------------------------------------------------------

3 Yes, I would like to support Patient Education at the UHN.  Here is my gift of:

 $25

 $50

 $100

 Other $____________

Please direct my gift to Patient Education through:  Toronto General & Western Hospital Foundation  Arthritis & Autoimmunity Research Centre Foundation

 The Princess Margaret Cancer Centre Foundation  Toronto Rehab Foundation

Name: __________________________________________________________  Mr.  Mrs.  Ms  Miss Address: ______________________________________________________City: ___________________________ Province :_______________________________________________________ Postal Code: ___________________ Telephone (Home) : ___________________________________(Bus): _____________________________________ E-mail address: _____________________________________________________  I would like to pay by cheque (make cheque payable to the Foundation selected above)  I would like to pay by credit card  VISA  Master Card  AMEX Credit Card No.______________________Expiry______________Signature______________________

For donations less than $20, tax receipts will be issued only upon request. TGWHF 21570500 PED / PMCF 39819408 / AARCF 21370508

You are welcome to complete this form and mail it or bring it in person to: At TGH: in the Robert McEwen Atrium; At TWH: in the Main Pavilion, Ground Floor., Room M410; At PMCC: on the Main Floor, Room M-702, across from the Chapel; At TRI: on the 3rd Floor, Room 145, 550 University Avenue OR, please complete and mail to: Toronto General & Western Hospital Foundation: R. Fraser Elliott Building, 5th floor, 5S-801, 190 Elizabeth St., Toronto ON M5G 2C4 www.tgwhf-uhn.on.ca Ph. 416-340-3935 The Princess Margaret Cancer Centre Foundation: 610 University Ave, Toronto ON M5G 2M9 www.thepmcf.ca Ph. 416-946-6560 Arthritis & Autoimmunity Research Centre Foundation: 190 Elizabeth Street, 5th Floor, Toronto, ON M5G 2C4 www.beatarthritis.ca Ph. 416-340-4975 Toronto Rehab Foundation: 550 University Ave, 3rd Floor, Room 145, Toronto ON M5G 2A2 www.torontorehabfoundation.com Ph. 416-597-3040

Thank you for your support!


COMMUNITY VENDORS

Disclaimer: The University Health Network (UHN) thanks all the advertisers whose support has made this publication possible. The appearance of the advertisements in this publication should not be taken as an endorsement by UHN of any particular goods or services and UHN cannot be responsible for the goods and services which appear in those advertisements.

Community Vendors Disclaimer: The University Health Network (UHN) thanks all the advertisers whose support has made this publication possible. The appearance of the advertisements in this publication should not be taken as an endorsement by UHN of any particular goods or services and UHN cannot be responsible for the goods and services which appear in those advertisements.

Accommodations

Massage Therapy

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2016.1

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COMMUNITY VENDORS

Disclaimer: The University Health Network (UHN) thanks all the advertisers whose support has made this publication possible. The appearance of the advertisements in this publication should not be taken as an endorsement by UHN of any particular goods or services and UHN cannot be responsible for the goods and services which appear in those advertisements.

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Princess Margaret Cancer Centre


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“When hadcancer, cancer, “When you’ve “Whenyou’ve you’vehad had cancer, –Chris Taylor every day isisaagift.” every gift.” everyday day gift.” “When you’ve had cancer, every day is a gift.”

“ Thanks to the groundbreaking research, the care of “ Thanks research,the thecare care “Thankstotothe thegroundbreaking groundbreaking research, ofof Dr. Messner and the compassion of the whole team Dr.Dr. Messner ofthe the wholeteam team Messnerand andthe thecompassion compassion of whole at The Princess Margaret, “ Thanks to the groundbreaking research, the care of at The Princess Margaret, The Princess Margaret, I’m here today.” Dr. Messner and the compassion of the whole team here today. ”Margaret, I’m here today. ” at The Princess

A gift left intoday.” your Will can save lives. I’m here If cancer is your cause, support onelives. the top 5 cancer research A gift left Will can save gift leftininyour your Will can saveoflives. centres in the world. To learn more about planning your gift, A gift left in your Will can save lives. support oneone of the top top 5 cancer research IfIf cancer cancerisisyour yourcause, cause, support of the 5 cancer research call email legacy@thepmcf.ca If 416-946-2295 cancer is your or cause, support one of the top 5 cancer research

centres in ToTo learn more about planning youryour gift, gift, centres inthe theworld. world. learn more about planning

centres in the world. To learn more about planning your gift, call 416-946-2295 legacy@thepmcf.ca See Chris Taylor’s storyor at email www.thepmcf.ca call 416-946-2295 email legacy@thepmcf.ca call 416-946-2295 or or email legacy@thepmcf.ca

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43

COMMUNITY VENDORS

Disclaimer: The University Health Network (UHN) thanks all the advertisers whose support has made this publication possible. The appearance of the advertisements in this publication should not be taken as an endorsement by UHN of any particular goods or services and UHN cannot be responsible for the goods and services which appear in those advertisements.


COMMUNITY VENDORS

Disclaimer: The University Health Network (UHN) thanks all the advertisers whose support has made this publication possible. The appearance of the advertisements in this publication should not be taken as an endorsement by UHN of any particular goods or services and UHN cannot be responsible for the goods and services which appear in those advertisements.

• • • • • • • •

Up to 24-Hour Care Meal Prep/Kosher Available Errands/Shopping Hygiene Assistance Light Housekeeping Respite Care for Families Palliative & Chronic Care Joyful Companionship

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44

Toronto Central

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Princess Margaret Cancer Centre


Physiotherapy Massage Therapy Chiropractic

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45

2015-12-22 12:40 PM

COMMUNITY VENDORS

Disclaimer: The University Health Network (UHN) thanks all the advertisers whose support has made this publication possible. The appearance of the advertisements in this publication should not be taken as an endorsement by UHN of any particular goods or services and UHN cannot be responsible for the goods and services which appear in those advertisements.


COMMUNITY VENDORS

Disclaimer: The University Health Network (UHN) thanks all the advertisers whose support has made this publication possible. The appearance of the advertisements in this publication should not be taken as an endorsement by UHN of any particular goods or services and UHN cannot be responsible for the goods and services which appear in those advertisements.

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Princess Margaret Cancer Centre


It takes a village. Shepherd Village is a neighbourhood unto itself. With retirement suites, assisted living, life lease, seniors’ apartments and longterm care, we have what you’re looking for. Visit our Village! Call (416) 609-5700 ext 332 to learn more about which Shepherd Village living option is right for you.

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47

COMMUNITY VENDORS

Disclaimer: The University Health Network (UHN) thanks all the advertisers whose support has made this publication possible. The appearance of the advertisements in this publication should not be taken as an endorsement by UHN of any particular goods or services and UHN cannot be responsible for the goods and services which appear in those advertisements.


COMMUNITY VENDORS

Disclaimer: The University Health Network (UHN) thanks all the advertisers whose support has made this publication possible. The appearance of the advertisements in this publication should not be taken as an endorsement by UHN of any particular goods or services and UHN cannot be responsible for the goods and services which appear in those advertisements.

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48

Princess Margaret Cancer Centre


www.uhnpatienteducation.ca

Notes:

www.ThePrincessMargaret.ca

49


Notes:

50

Princess Margaret Cancer Centre


Dry hands 抹乾雙手 Seque as mãos Séquese las manos

Rinse hands

沖洗雙手

Enxague as mãos Enjuáguese las manos

5

Ensaboe Aplíquese jabón en las manos

Umedeça as mãos Mójese las manos

4

塗肥皂

弄濕雙手

(SPANISH)

Feche as torneiras usando o papel toalha Cierre la llave de agua con una toalla de papel

用抹手紙關閉水龍頭

Turn taps off with paper towel

6

Lave as mãos por 15 segundos Enjabónese las manos por 15 segundos

洗手15秒

Wash hands for 15 seconds

3

Cómo lavarse las manos

Apply soap

2

(PORTUGUESE)

Como lavar as suas mãos

Wet Hands

1

(CHINESE)

怎樣洗手

How to Wash Your Hands


Princess Margaret Cancer Centre Patient Services Directory  

Princess Margaret Cancer Centre Patient Services Directory

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