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Floors We encourage you to wear appropriate footwear while here with us. To maintain a safe environment, we try to keep our floors free of objects that might cause you to fall. Please tell a member of your health care team or ring your call bell if your room needs additional attention or if a spill has occurred.

Safety & Quality Information System Headwaters Health Care Centre takes every precaution possible to protect the health and safety of its patients, staff, physicians, volunteers and anyone present at the hospital. In the event of an accident, incident, “near miss” (event that did not cause injury, illness or damage but could have the potential to do so) or injury, we require mandatory reporting through an electronic incident report, our Safety and Quality Information System (SQIS). By doing so, we document and investigate to identify causes and ways of preventing future events. Trends are also reviewed and analyzed for patterns.

Ask Questions Don’t be afraid to ask questions. Asking questions will help you understand:

• What treatment or procedure is being suggested, the risks, benefits and alternatives • What treatment or procedure you received and the outcome • What prescriptions you will need filled • What medications you are on and why • What symptoms and side effects you should watch out for and who to call if something does not feel right • When and how you will get results from tests or procedures • What the results mean for your plan of care • What to eat and do and what to avoid • When you can resume your regular activities

Headwaters Health Care Centre • www.headwatershealth.ca

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Headwaters Health Care Centre Patient Services Information Guide - Orangeville, ON  

Headwaters Health Care Centre Patient Services Information Guide - Orangeville, ON

Headwaters Health Care Centre Patient Services Information Guide - Orangeville, ON  

Headwaters Health Care Centre Patient Services Information Guide - Orangeville, ON