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Patient Services Directory

Tel: (905) 945-2250 • Fax: (905) 945-0504 169 Main Street East Grimsby ON L3M 1P3

Visit us at www.wlmh.on.ca This directory is also available online at www.patientdirectory.ca

This copy is yours to keep. Please take home.


Dear Patients and Visitors:

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Welcome to West Lincoln Memorial Hospital

Welcome to West Lincoln Memorial Hospital. We operate as your community hospital, partnering with other health care organizations and community agencies, to provide active and continuing care services to you, the residents of West Niagara. We are committed to providing the highest standards of quality care to all of our patients and families and to making sure your stay or visit is pleasant and comfortable. Indeed our Mission reflects these commitments: A caring team, partnering with our communities to provide quality healthcare, close to home. We are currently in the process of planning a new hospital, designed to provide a full range of community based care and services. To follow our progress on this exciting development please visit www.wlmh.on.ca or request a copy of the latest New Hospital Building Update during your visit with us. Regardless of whether we are operating in our current or new facility, our top priority will remain our patients and the care and service we provide to you. We want your experience at West Lincoln Memorial Hospital to be a positive one, please let us know if our efforts have been successful. Thank you, I wish you all the best. Vickie Baird Chief Executive Officer West Lincoln Memorial Hospital

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The West Lincoln Memorial Hospital

Patient Bill of Rights and Responsibilities Mission Statement A caring team partnering with our communities to provide quality healthcare close to home.

Patients Rights: You have the right to • Be treated kindly, respectfully and with proper regard for your privacy by competent professional people. • Be informed about your condition, diagnosis and prescribed treatment. • Make decisions about your care and treatment at any time, including the right to refuse treatment within the law, and to be informed of the risks based on your decision. • Know the identity of your caregivers, who is in charge and to expect them to be in communication with each other. • Ask questions and to state concerns in a clean, safe and secure place.

Patients Responsibilities: You, or the person acting for you, must • Provide your complete health information to the care team and you must cooperate in the agreed treatment plan. • Inform your caregivers of any changes in your condition during treatment. • Accept responsibility for treatment decisions you have made. • Be courteous to caregivers, patients, visitors and staff. • Recognize that the treatment of other patients may be more urgent than yours. • Identify a spokesperson in the event you are incapable of communicating. • Recognize that inappropriate medical or ethical treatment will not be provided. • Respect Hospital property and regulations. • Be responsible for charges not covered by OHIP or private insurance plans. • Leave the hospital within a reasonable time period after discharge, as determined by the Hospital.

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Table of Contents Patient Bill of Rights and Responsibilities......................................................................4 Our Past...........................................................................................................................6 Mission, Vision & Values...............................................................................................7 Map & Directions to the Hospital...................................................................................8 Foundation......................................................................................................................9

Hospital information

Accessibility............................................................................................................ 11 Appliances (Personal).............................................................................................. 11 Auxiliary................................................................................................................. 11 B Ward....................................................................................................................12 Balloons................................................................................................................... 13 Billing...................................................................................................................... 13 C Ward.................................................................................................................... 13 Cafeteria - Halfway CafĂŠ......................................................................................... 13 Cell Phones.............................................................................................................. 13 Community Care Access Centre Niagara (CCAC Niagara).................................... 13 Confidentiality......................................................................................................... 13 Ethics Resource....................................................................................................... 14 Fire Alarms/Exits.................................................................................................... 15 Gateway CafĂŠ.......................................................................................................... 15 Gateway Gift Shop.................................................................................................. 15 Hospital Gardens..................................................................................................... 15 Hospital Watch........................................................................................................ 16 Infection Control..................................................................................................... 16 Information.............................................................................................................. 16 Interpreters.............................................................................................................. 16 Lifeline.................................................................................................................... 17 Lounge..................................................................................................................... 17 Lost and Found........................................................................................................ 17 Mail......................................................................................................................... 17 Mutual Respect and Tolerance................................................................................ 17 Newspapers............................................................................................................. 17 Organ Donation....................................................................................................... 17 Palliative Care Team............................................................................................... 18 Parking.................................................................................................................... 18 Quiet Room............................................................................................................. 18 Restraints................................................................................................................. 18 Smoking.................................................................................................................. 19 Spiritual Care.......................................................................................................... 19 Students................................................................................................................... 19 Telephones............................................................................................................... 19

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Televisions............................................................................................................... 19 Transportation.........................................................................................................20 Ultrasound...............................................................................................................20 Vending Machines...................................................................................................20 Visiting Hours.........................................................................................................20 Washrooms.............................................................................................................. 21 West Niagara Palliative Care................................................................................... 21 X-Ray (Radiology).................................................................................................. 21

Patient information

Admission Information...........................................................................................22 Advanced Directives/Living Will...........................................................................22 Blue Card.................................................................................................................22 Call Bells.................................................................................................................22 Consent to Treatment..............................................................................................23 Discharge.................................................................................................................23 Meals.......................................................................................................................23 Medications.............................................................................................................23 Patient Inquiries......................................................................................................23 Valuables.................................................................................................................23

meet your health care team

You..........................................................................................................................24 Medical Staff...........................................................................................................24 Nursing Staff...........................................................................................................24 Occupational Therapy (O.T.)....................................................................................24 Pastoral Services.....................................................................................................25 Physiotherapy (P.T.).................................................................................................25 Respiratory Therapy - Registered Respiratory Therapy (RRT)..............................25 Therapeutic Recreation Coordinator (TRC)............................................................25 Dietitian (RD)..........................................................................................................25 Community Services/Discharge Planner................................................................25 Pharmacy.................................................................................................................26 Other Health Professionals......................................................................................26 Niagara Midwifery Practice....................................................................................26

How you can help us

Compliments/Concerns...........................................................................................27 Hospital Report Card/Survey..................................................................................27 You May Wish to Volunteer....................................................................................27 You May Wish to Make a Donation........................................................................27 Use of Scents...........................................................................................................27

Telephone Directory...........................................................................28 hospital floor maps....................................................................... 29-32 community supporters........................................................................33 www.wlmh.on.ca

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Our Past The idea of our hospital was first conceived in 1942 on the front step of the Grimsby Post Office by Dr. J. H. MacMillan and A. R. (Sandy) Globe. It became a reality when West Lincoln Memorial Hospital opened its doors on January 7, 1946 in the clubhouse of the Deer Park Golf Course generously donated by C. J. Eames. It was an 18-bed hospital and 46 patients were treated in the first month. On January 29, 1948, tragedy struck when a fire destroyed the building. Neighbours and local citizens rescued 18 adults, 6 babies and even some of the hospital equipment from the burning building. A temporary hospital was set up at Nixon Hall on Main Street West. A winding staircase led expectant mothers to OBS on the second floor. A Grimsby distillery on Oak Street, helped with sterilizing the surgical instruments.

Deer Park Golf Course - Clubhouse

Hospital - Fire

Temporary Hospital

On October 23, 1949, the community celebrated West Lincoln Memorial Hospital’s second grand opening at its present site. This building remains part of the hospital housing the main lobby, A ward and OBS. It was truly a community project literally built by the West Niagara citizens. The community raised $270,000 to purchase the land, construct, and equip the new WLMH, an outstanding fundraising accomplishment for the time. The next twenty years brought many changes to WLMH including the addition of C and D wards, and ICU in 1968, and an emergency entrance in 1969. In 1997, the provincial government was reviewing all of its hospitals and initially recommended that WLMH should close its acute care services primarily due to its size and our proximity to larger facilities. Again our community banded together to save its hospital and said “NO”. On February 4, 1997 a rally was held at Grimsby Secondary High School with over 6,000 people in attendance to protest the closure of our hospital. Residents were bussed to the rally from Smithville, Beamsville, and Caistor Centre. The government could not ignore this huge outcry and the decision to close the hospital was reversed. Shortly thereafter new guidelines were established for rural hospitals. As we look to the future, we are planning to build a new hospital on this site replacing the original building with one that will meet the growing needs of our community.

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Mission Statement The West Lincoln Memorial Hospital operates as a primary care health facility, in partnership with other health care providers and community agencies, to provide active and continuing care services to the residents of the surrounding communities. The Hospital’s Mission is: A caring team partnering with our communities to provide quality healthcare close to home.

Vision Building healthier communities.

Values Compassion and Competence We strive to meet patient care needs compassionately, personally and competently, recognizing physical, mental, emotional and spiritual needs.

Diversity and Respect We value diversity and respect all people, including patients, their families, hospital and medical staff, volunteers and our communities.

Trust, Honesty and Integrity We value and promote fairness, honesty and openness in our relationships with patients, their families, hospital and medical staff, volunteers and community partners.

Empowerment We value an innovative approach to improving the health of the community through teamwork, open communication and empowering all individuals to have input into decision making. We recognize and encourage the contributions of all staff, volunteers, patients, their families and our community partners.

Excellence We value continuous improvement in quality of service and strive for excellence in patient care delivery.

Partnership We value dynamic relationships with both internal and external partners for delivery of integrated, patient-focused health care.

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Map & Directions to the Hospital (From the Q.E.W.) • Follow the Blue H signs • Exit at Bartlett Street and go south towards the escarpment. • Turn right on Main Street. Travel 2 km to reach the Hospital. • Enter the parking lot on the east side of the hospital. (marked Visitor Parking) • There is a fee for parking.

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Making a Great Community Hospital Even Greater… By Investing in Life… INVESTING IN LIFE TO HELP DELIVER QUALITY MEDICAL CARE The West Lincoln Memorial Hospital Foundation operates exclusively as a non-profit, charitable foundation, raising funds for West Lincoln Memorial Hospital. Our goal is to enable West Lincoln Memorial Hospital to provide quality healthcare services to the 55,000 citizens of west Niagara and to meet west Niagara’s changing health care needs now and in the future. Through investments made by our community, the West Lincoln Memorial Hospital Foundation provides independent funding for medical equipment, education and facility improvements. We invite you to celebrate the gift of good health by making an investment today to the West Lincoln Memorial Hospital Foundation Inc.

INVESTING IN LIFE CAMPAIGN Enroll in our community-wide campaign to build a NEW Hospital for the residents of west Niagara.

PROJECT X-RAY CAMPAIGN Enroll in our community-wide $3.6 million campaign to purchase new state-of-theart radiology equipment for the X-ray Department – Digital Radiography System with ‘real-time’ fluoroscopy imaging, Digital Radiology Unit for general x-ray imaging, Mammography Unit, Picture Archiving & Communication System (PACS), Ultrasound Unit, and Portable X-ray Unit.

BECOME A MONTHLY DONOR Join our monthly giving program and help deliver the very best patient care, and meet critical needs month after month. Your regular monthly donations provide a reliable source of revenue for the hospital - and offer you a simple way to make manageable donations that add up to a significant gift over the course of a year.

HONOUR OTHERS THROUGH TRIBUTE GIFTS Send a personalized note of congratulations, sympathy, greeting or celebration as a meaningful way to honour a special person or occasion in your life.

INVEST THROUGH ENDOWMENT FUNDS Invest in the future of West Lincoln Memorial Hospital with an endowment. Gifts are invested and the income earned is utilized to support the Hospital.

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LEAVE A LEGACY THROUGH GIFT PLANNING Make an extraordinary legacy gift to a cause that is important to you through a bequest in your will, charitable remainder trusts, a gift of life insurance or stocks and bonds and charitable gift annuities.

PARTICIPATE IN SPECIAL EVENTS Whether you participate in or sponsor a special event - events are a wonderful way to get involved, have fun and support the Hospital. From golf tournaments to galas, events offer something for everyone.

VOLUNTEER YOUR TIME Give the gift of time - This priceless gift goes a long way in helping us make a great community Hospital even greater. To invest in life or to obtain more information on any of our giving programs, please call the Foundation office at 905-945-9564 or visit our website www.wlmhfoundation. ca The Foundation receives each and every gift with much appreciation - Thank you for your investment in life. West Lincoln Memorial Hospital Foundation Inc., 167 Main Street East, Grimsby Ontario, L3M 1P2 Tel: (905) 945-9564

Fax: (905) 309-9564

Website: www.wlmhfoundation.ca Jazz on the Ridge Anton van Es and Patricia Nahwegahbow

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Hospital Information ACCESSIBILITY Handicapped parking is located at the front of the hospital on the East Side. Patients and family should enter the Hospital via the Front Entrance. Due to fire access requirements and our location so close to a regional road, this entrance may be more difficult for those with endurance issues. Patient assistance is available by contacting the department you are coming to see. Please call ahead to make these arrangements. We strongly encourage all patients to come with someone to assist them. Volunteers are available at the Front Entrance and Emergency Dept. during the day to assist you with way finding. There is a limited supply of devices for patients with hearing and visual impairments. Your nurse can sign out this equipment for you, based on availability. The WLMH Annual Accessibility Plan is available on our Web-site. If you have any concerns regarding Accessibility issues please contact Administration at extension 202.

WASHROOMS There are wheelchair accessible public washrooms on each level of the Hospital. On the Ground Level it is located at the front of the Hospital on A Wing. In the basement follow the signs from the main elevator east towards the exit and visitor parking lot. On the first floor, the wheelchair washroom is located on B Ward. There are public washrooms in the waiting area of the Emergency Department, in the basement beside the main elevator, across from the Laboratory and on the First Floor inside the lounge area on D Ward. Please refrain from using the patient and staff washrooms during your visit.

APPLIANCES (PERSONAL) For safety reasons, the maintenance department must check electrical appliances brought from home for CSA approval before use in the hospital. Please ask your nurse to arrange this when you are admitted.

AUXILIARY In 1944 a group of women who saw a need and who had a vision, established West Lincoln Memorial Auxiliary. Today approximately 300 women, men and students volunteer together to continue to provide warmth and care to patient services as well as funds for hospital equipment. Volunteers provide approximately 30,000 hours of service each year at WLMH. All monies raised by our volunteers are returned to the hospital for hospital equipment, training and services as required. www.wlmh.on.ca

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The Auxiliary operates Gateway Gifts, Gateway Cafe, and both the Front Lobby and ER Information Stations. Volunteers assist on the wards, at outpatient reception and in clerical services. Internal mail delivery, prenatal tours and HELPP tickets are all supported by the Auxiliary volunteer program. We always welcome new volunteers both in our adult and student programs. Please contact the Auxiliary office at 905-945-2253 ext 391 for more information.

The Auxiliary operates: • Gateway Gift Shop • Gateway Café • Front Lobby Information Station and the Emergency Room Information Station - greetings, information and directions, and wheelchairs. • Helping on Wards - watering plants, talking to patients • Transporting patients - assisting with recreational programs, therapy and special events for patients. • Filing of Medical Records • Internal Mail Delivery • Nevada Tickets • Quiet Room • Various fundraising events • Prenatal Tours • Emergency Waiting Room Program • Student Volunteers Students are an important part of our volunteer program. They are involved in most programs after school, on weekends and holidays. Students must be 16 years or older for the fall and winter program and 14 years or older for the summer program.

B WARD B Ward is an 8 bed unit at West Lincoln Memorial Hospital that provides care to people who have complex needs and who no longer need to be on an acute care unit. The staff on B Ward assist people to become more independent and improve their quality of life. B Ward can be viewed as a stepping stone towards discharge back into the community. The care is delivered by a team of health care professionals to meet your individual needs and personal goals.

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BALLOONS Latex balloons are not permitted in the hospital as they can cause severe allergies for some people. Mylar balloons are safe and can be sent to the hospital or purchased at the gift shop.

BILLING Residents of Ontario with a valid health (OHIP) card are insured for basic health care needs. OHIP does not cover extra costs such as an upgraded (semi-private or private) room, telephone, television or certain medical supplies. You may have coverage for these items either through your own insurance or through benefits provided by your employer. If you have asked for an upgraded room, we will try to meet your request.

C Ward C Ward is a 25 bed acute care unit that provides both medical and surgical care. The professional Nursing staff work very closely with your Doctor and other members of the Health Care Team to ensure that you receive high quality care. We encourage you to become involved in your plan of care and are available to answer your questions.

CAFETERIA - HALFWAY CAFÉ The cafeteria is located in the basement level between the hospital and Deer Park Villa. Week day hours are: 9:00 a.m. - 10:15 a.m. 11:00 a.m. - 1:15 p.m. You can purchase soups, salads and sandwiches as well as a variety of drinks, snacks and hot meals. Please note: The cafeteria is closed on weekends.

CELL PHONES See telephones.

COMMUNITY CARE ACCESS CENTRE NIAGARA (CCAC NIAGARA) CCAC Niagara is a government funded home care service available in Ontario. Your doctor can let you know if you qualify for these services. Our CCAC Case Manager may see you in the hospital when you need help at home such as home nursing, therapy and homemaking services. The CCAC casemanager can also provide information about other health support services in your community.

CONFIDENTIALITY West Lincoln Memorial Hospital is committed to maintaining the confidentiality of patient and hospital information, whether written, verbal or electronic. In accordance with the Public Hospitals Act, West Lincoln Memorial Hospital has a strict confidentiality policy and all hospital employees, including medical staff, management, students and volunteers, have signed a confidentiality agreement.

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Ethics resource What is ethics? Ethics is about reflecting on our values and making decisions based on these values. Ethical decision making helps to guide us through tough decisions.

Typical ethical questions include: • What should we do? (What actions are good or right?) • Why should we do it? (Exploring the reasons for our decisions) • How should we do it? (What plan is most ethical?) Patients, families, staff and doctors make up the health care team. When health care teams are faced with difficult choices or conflicts with patient care, the Ethics Resource Committee at WLMH may be able to help. The committee can help the team, including the patient and family, consider their personal and professional values and to reflect on what is best for the patient. Any member of the health care team, including patients, families and volunteers, may contact the Ethics Resource Committee for help. The committee does not have the authority to make medical decisions, but we can help facilitate the discussion around making moral choices in patient care.

Common situations where we can help may include: • disagreements regarding the plan of care or goals of treatment for a patient • uncertainty about how to make decisions for a patient who lacks the cognitive capacity to make his/her own decisions • conflict regarding what treatments are best for patients

What is involved in an ethics consultation? The Ethics Resource Committee will assist by: • discussing the facts of the situation with everyone involved to make sure that the issues, choices, goals, and likely outcomes are clearly understood • explore the ethical values, principles, and policies • make clear the patient’s goals, values, wishes and best interests are considered • help the patient, family and health care team agree on some possible courses of action Privacy and confidentiality is respected at each and every step of the way, within legal limits.

How to access the committee? Contact the Chief Nursing Officer through switchboard at ext. 332 or via the interhospital E-mail service. Leave your name and a phone number at which you may be reached.

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FIRE ALARMS/EXITS Fire drills are conducted regularly to protect our patients and staff. In the case of a true emergency, you will be instructed and assisted by hospital or Fire Department staff. When a fire alarm sounds in the hospital, please remain in your area. Both elevators will be shut down and fire doors will automatically close until an “all clear” announcement is made on the speaker system. All fire exits are clearly marked throughout the hospital.

gateway café Gateway Cafe is a relaxing environment in which to enjoy a cup of coffee, sandwich or some freshly baked pastries. West Lincoln Memorial Auxiliary adult and student volunteers operate the Cafe Monday to Friday between the hours of 8 am – 8 pm. Weekend hours are 10 am – 6 pm.

gateway GIFT SHOP If you are looking for that perfect gift or just want to treat yourself to something special visit Gateway Gifts. The unique stock is sure to have something to please everyone. 100% of all profits from the Gift Shop and Cafe are returned to patient services. The Gift Shop is located on the ground floor next to the coffee shop.

HOSPITAL GARDENS West Lincoln Memorial Hospital is fortunate to have lovely gardens funded through generous donations to the hospital. In addition to our front garden we have a gazebo and garden located at the back of the hospital. All patients are welcome to visit the garden with family and friends. Take the main elevator to the basement and follow the signs to the lab. The doors to the garden are located just past the lab on the left. Please note that patients must obtain permission from nursing staff before leaving the hospital. WLM Auxiliary volunteers tend the gazebo gardens for the enjoyment of all.

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HOSPITAL WATCH All hospital staff and volunteers wear a photo identification badge. A security guard is on duty. The guard is in the Emergency Room and does periodic checks throughout the hospital. After 9:00 p.m. access to the hospital is limited to the Emergency Room entrance. If you have lost personal items, observe a suspicious activity or individual, or have any security concerns, please notify a staff member immediately.

INFECTION CONTROL In the hospital we need to take extra care not to spread germs from one place or person to another. Hand washing is the single most important way to stop the spread of infection. In the hospital, everyone caring for patients should wash their hands before and after they touch you. If you do not see someone wash their hands, you have the right to ask them if they did. We may also ask visitors to use masks, gowns and gloves while visiting patients. We may also restrict visiting if necessary, while patients are isolated.

INFORMATION There is an information desk located in the front lobby. The volunteers are available Monday to Friday 8:30 a.m. to 3:30 p.m.. They can assist with directions within the hospital. A white telephone is located on the wall just inside the main hallway. This telephone is connected with the switchboard and can be used to locate a patient room number. There is also an information desk located in the emergency waiting room to assist visitors as needed.

INTERPRETERS Language interpreters are available upon request. Ask your health care provider and this can be arranged.

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LIFELINE Lifeline Personal Response is a service that helps people remain independent in their home. A button is worn and when help is needed you simply push the button. A signal is then sent to a unit that dials a response centre right away. The response centre is open at all times. Help is sent if necessary. To find out more information call: 1-800387-8120.

LOST AND FOUND Lost or found items are located at switchboard.

LOUNGE There are lounge waiting areas located opposite the Intensive Care Unit and in the Emergency Department.

MAIL To receive mail, ask your friends and relatives to address any correspondence to: C/O West Lincoln Memorial Hospital Patient Name and Room Number 169 Main Street East Grimsby, Ontario L3M 1P3 There is a mailbox located just outside the main entrance of the hospital.

MUTUAL RESPECT AND TOLERANCE West Lincoln Memorial Hospital’s goal is to promote communication and understanding between you, our patients and members of the Health Care team. All patients and staff deserve a place free of harassment and violence. Any form of abuse, whether verbal or physical directed to patients, family members, visitors, or staff is not tolerated. We encourage mutual respect and tolerance at all times. Please note that theft or destruction of hospital property, or other offences will be reported to the police.

NEWSPAPERS Local newspapers may be purchased from the boxes located in the Emergency waiting room.

ORGAN DONATION Please sign your driver’s license and express your wishes to your family. The hospital participates in an organ donation program.

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PALLIATIVE CARE TEAM West Lincoln Memorial Hospital is proud of its unique Palliative Care Team. This program provides active total care for patients whose diseases do not respond to curative treatment. This specialized team provides medical, nursing, and spiritual care services working together with you and your doctor, health care professionals and volunteers. This team is available both in the hospital and the community. Referrals to the team can be made by patients, family, and physicians by calling extension 413 or speaking to your nurse.

PARKING Visitor parking is located to the east of the hospital. Handicapped parking is also available. There is a 15-minute or less parking at the front of the hospital. Please be considerate to our patients who use this as a drop off and pick up area and abide by the time limit. Parking tokens are available at token machines in the front lobby and the ER for a fee of $5.00. The option to purchase extended parking is available for patients staying longer than 1 week or who may be returning to hospital more than once per day.

QUIET ROOM There is a small quiet room located on B Ward. This room is open 24 hours a day and is available as a place for prayer or quiet time.

RESTRAINTS At West Lincoln Memorial Hospital we promote a least restraint philosophy. Our goal is to use patient restraints only after other alternatives have been explored. We respect our patients’ dignity, rights, and preferences, and believe in providing excellent health care in the balance required for patient comfort and safety. We share information with you about the risks and benefits of restraints, and alternatives, so that you, together with the health care team, can make informed decisions about the plan of care.

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SMOKING West Lincoln Memorial Hospital is a smoke-free hospital. Smoking is not permitted anywhere in the building. Please note that provincial law prohibits smoking within nine metres (30 feet) of any hospital entrance. Niagara Region By-Law officers are authorized to issue fines up to $5,000.00 to anyone found smoking in a restricted area. The east side of the front lawn is also designated as smoke-free out of respect for our mothers and newborn babies.

SPIRITUAL CARE Voluntary Chaplains provide spiritual care for patients, their families and staff. They offer spiritual counseling, emotional support, prayer and resources for addressing ethical and religious concerns. Voluntary Chaplains will also contact a patient’s or family’s own pastor or refer to a Spiritual Care Provider of their own denomination or religion. Spiritual Care is a source of strength and healing when facing difficult situations. Speak to your nurse to have the voluntary on-call Chaplain paged at any time day or night.

STUDENTS West Lincoln Memorial Hospital welcomes students training to become health care professionals. We recognize this is an important part of our health care future. This means that with your permission you may have a student involved in your care. Please remember that each student works under the close supervision of highly trained healthcare professionals.

TELEPHONES If you wish to have a telephone at your bedside, they are available for a nominal charge. You or your family will be asked to fill out a rental agreement. Please speak to your nurse, Admitting or Switchboard staff for further details. A pay phone is available on most nursing units. Please keep your calls brief as other patients may require the phone. For patient safety, please turn off cellular phones while in ER/ICU/OR/OBS. These devices can interfere with the operation of patient care equipment. Please limit phone use in the patient rooms to avoid being disruptive to resting patients.

TELEVISIONS Televisions are available through Hospitality Network. Order forms are located on each nursing unit. A representative from Hospitality Network tours the wards daily in the afternoon. Place your completed form in the order box. Cash or credit card can be used for payment. Daily rates or longer rental can also be arranged. If you request an upgraded room, television service is included in part of the semi-private or private room charge.

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TRANSPORTATION Public transit is not available in our community. Refer to Community Information Section - page 28.

ULTRASOUND Your doctor may order an ultrasound while you are in the hospital. Ultrasound sends high frequency sound waves (like the sonar in a submarine) to the organ in your body that is being examined. You may need to follow a preparation, for example, fasting or drinking to fill your bladder. Your nurse will tell you if a preparation is required. Either the hospital porter or your nurse will take you for your examination at the required time.

VENDING MACHINES Twenty-four hour vending machines for soft drinks, and snacks are located in the Emergency Waiting Room.

VISITING HOURS General visiting hours are from 2:00 p.m. to 8:00 p.m. daily, seven days a week. Under special circumstances visiting hours may be altered. We ask that you limit visitors to two in the room at any one time. Visiting in the Intensive Care Unit and the Emergency Department may be restricted at the discretion of the nursing staff. There is no visiting in the ICU between the hours of 1:00 p.m. - 3:00 p.m. daily. We ask that you show respect for the privacy of all patients by complying with our visiting hours. Please do not visit if you have an infectious disease including colds or flu.

We ask that you limit visitors to two in the room at any one time.

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WASHROOMS A public wheelchair accessible washroom is available near the Doctors’ offices on A-Ward located on the Ground Floor. There are wheelchair accessible public washrooms on each level of the hospital. In the basement follow the signs from the main elevator towards the exit to visitor parking. On the main level the wheelchair accessible public washroom is located on A Ward, west of the main entrance. On the first floor, the wheelchair washroom is located on B Ward. There are public washrooms near the Emergency Department, in the basement beside the main elevator, across from the Laboratory, and inside the lounge on D Ward. Please refrain from using the patient and staff washrooms during your visit.

WEST NIAGARA PALLIATIVE CARE Rose Cottage Visiting Volunteers provides trained volunteers for patients and families in life threatening and palliative situations. Requests for a volunteer may be made by calling 905-807-8756. Rose Cottage Visiting Volunteers also offers overnight accomodation for out of town families visiting a loved one in the hospital. Our location: Lincoln Park Retirement Community, 265 Main St. E. (enter off Bartlett Rd) Breakfast is available compliments of Lincoln Park Retirement Community. For more information just call 905-807-8756 or Ev at 905-920-8383 any day, before 9pm. While there is no fee for these services, donations are welcome.

X-RAY (RADIOLOGY) West Lincoln Memorial Hospital is able to provide a wide range of diagnostic procedures. If you require an X-ray, the hospital porter or a nurse will bring you to the x-ray department for your test. Some tests require you to fast or take a laxative. Other tests require you to drink or have contrast material injected. When your doctor orders an X-ray your nurse will inform you if a preparation is required. If you require a CT (CAT) scan or MRI, arrangements will be made at a different hospital for these tests.

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Patient Information ADMISSION INFORMATION You will be required to present your health card. Upon admission, you will be given an identification bracelet to be worn at all times during your hospital stay. Bring semi-private/private insurance information to the Admitting department.

Items To Bring: • List of current medications and allergies • Toiletries: hairbrush/comb, soap, deodorant, toothbrush, toothpaste, razor, shaving cream, tissues • Comfortable nonslip shoes, house coat • Small amount of cash/coins for personal needs, up to a maximum of $20.00. • Semi-private/private insurance information

Items Not To Bring: • Jewelry and other valuables Please check with ward staff before bringing electrically operated equipment to the hospital.

ADVANCED DIRECTIVES/LIVING WILL An Advanced Directive is a verbal or written wish about your medical care in the event that you become unable to make decisions for yourself. If you have prepared a Living Will or Advanced Directives, please tell a member of the Health Care Team when you are admitted.

CALL BELLS Should you require assistance the call bell system is located at each bedside and in the patient washrooms and showers.

CONSENT TO TREATMENT While at West Lincoln Memorial Hospital, you may be asked to sign a consent form for certain tests, procedures and treatments. It is important that you understand the procedure before you sign the consent. It is your right to be informed and understand the treatment you are going to receive. Our goal is to promote communication and understanding between our patients and members of the health care team. If you are having surgery your surgeon is responsible for ensuring that you understand the surgical procedure to be performed, the risks and the benefits of such surgery.

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DISCHARGE DISCHARGE TIME IS 10:00 A.M. Discharge procedures vary on each unit. Please talk about your discharge plans with your nurse prior to 10:00 a.m. Make sure you have your belongings when you leave the hospital.

MEALS Patient menus have been designed with Canada’s Guidelines to Healthy Eating in mind and will allow the patient to obtain all of their nutritional requirements. Special diets such as diabetic and low fat are also available. Patients Meals Served: Breakfast 7:40 a.m. - 8:15 a.m. Lunch 11:35 a.m. - 12:00 p.m. Supper 4:30 p.m. - 4:50 p.m.

MEDICATIONS The hospital provides medications your doctor orders during your stay. Patients who take medications, which are not usually available at the hospital, may be asked by the nurse to provide their own. The hospital pharmacy will identify these medications before the nurse can give them to you. It is helpful to staff, if patients carry a list of their current medications with them. A nurse or respiratory therapist will provide teaching when you begin taking a new medication. Do not take any medication other than those given to you by your nurse.

PATIENT INQUIRIES Family members wishing to inquire about your health should telephone the nursing unit after 8:30 a.m. Please assign one family member to share information with the rest of your family. Information about your health condition is not released to anyone other than a family member. Should you have any concerns during your hospital stay, please discuss these with your nurse.

VALUABLES Please leave money, credit cards, jewelry and anything of value at home. If you are unable to do so, please ask your nurse to put your valuables in a secure area. Both the nurse and the patient will sign the sealed envelope before storing and when returning your valuables. The hospital cannot be responsible for lost or damaged property.

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Meet Your Health Care Team

YOU You are a very important part of our team. We hope to make your stay the best it can be. We work hard to prepare you for your hospital visit and return home. Please feel free to contact any member of the health care team when you have any questions, problems or comments to help us improve.

MEDICAL STAFF Your family doctor will be in charge of your care. You may meet consultants for special care. West Lincoln Memorial Hospital also participates in a residency-training program. Any concerns about your medical care should be directed to your family doctor. If your family doctor does not have hospital privileges, a doctor will be assigned to manage your care while you are in hospital.

NURSING STAFF The nursing staff will help you in many ways. They will provide nursing care and assistance throughout your stay in the hospital. The nurse is an important member of the healthcare team and can answer many of your questions.

OCCUPATIONAL THERAPY (O.T.) An Occupational Therapist helps you determine your ability to cope and manage day to day activities like bathing, dressing, cooking and taking care of your home. Through assessments and treatments, the therapist will help you to identify those activities that continue to work well and those that are a problem for you. An O.T. could suggest special equipment to help you to stay independent. The therapist will assist you and the team in deciding what community supports you may need when you are discharged.

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PASTORAL SERVICES If you are a member of a congregation within our local area please inform us if you wish to see your Minister. There is also an on call Chaplain. The Chaplains are members of the local ministry and are available to patients and staff.

PHYSIOTHERAPY (P.T.) A Physiotherapist may work with you while you are in the hospital to help you improve your ability to move, stand up and walk as well as help relieve the pain or prevent further injury. The therapist will show you how to do certain exercises to increase your strength and may suggest walking aids that will prepare you for discharge.

RESPIRATORY THERAPY REGISTERED RESPIRATORY THERAPY (RRT) A Respiratory Therapist may assist you with your breathing problems. The R.R.T. may provide you with oxygen, inhaled medications, Asthma and Chronic Obstructive Pulmonary Disorders (COPD) teaching while in hospital. The RRT may also assist in plans for discharge home, including home oxygen.

THERAPEUTIC RECREATION COORDINATOR (TRC) The Therapeutic Recreation Coordinator is available to all patients on B Ward and to other patients in the hospital with a doctor’s referral. The T.R.C. will meet with you to talk about your recreation and leisure interests, and present difficulties. Together you will decide on a program to maintain or improve your abilities, and learn about new leisure skills and resources that are available.

DIETITIAN A Registered Dietitian is available to provide diet education or help with special needs and food preferences. It is important to report any special diets, allergies or religious preferences. If you wish to see the dietitian, please speak with your doctor or nurse.

Patient Flow Coordinator/Discharge Planner The Patient Flow Coordinator/Discharge Planner will provide counselling and information about community services to assist patients and families in planning for their discharge from hospital and their care at home. This team member can also help you with planning for options other than home. If you would like to speak with the Patient Flow Coordinator please talk to your doctor or nurse.

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PHARMACY The Pharmacy Department obtains, stocks, controls and dispenses all medications for inpatients at WLMH. The Pharmacist, using unique knowledge and skills to meet a patient’s drug-related needs, practice patient-focused care in partnership with patients and other health care providers, to achieve positive health outcomes and/or to maintain or improve quality of life for the patient. Patient counseling including Coumadin teaching and diabetic teaching as well as drug information is available upon request.

OTHER HEALTH PROFESSIONALS Other health professionals that you may come in contact with during your hospital stay are X-ray Technologists, Ultrasound Technologists and Laboratory Technologists.

NIAGARA MIDWIFERY PRACTICE Registered Midwives in Ontario are primary care providers funded through the Ministry of Health and Long Term Care. The midwives provide comprehensive prenatal care, including all routine tests and assessments; complete labour and delivery care for both mom and baby up to 6 weeks postpartum. As part of the health care team, midwives work closely with obstetricians and other physicians when necessary.

Artist: Sian Frost

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West Lincoln Memorial Hospital


How You Can Help Us COMPLIMENTS/CONCERNS We invite you to share compliments, concerns and complaints. Please let us know how we are doing by directing your comments to any staff member. This will help us continuously improve our care and services. You can contact the hospital through the comments line at 905-945-2253 ext. 411 or via email at comments@wlmh.on.ca.

HOSPITAL REPORT CARD/SURVEY West Lincoln Memorial Hospital is dedicated to continuously improving the care and service that we provide to our patients. You may be asked to complete surveys, either while in hospital or after discharge, to tell us what you liked and did not like about the care you received. This information will help us to guide our future directions and improvements. If you do not wish to receive a survey, please let the staff know.

YOU MAY WISH TO VOLUNTEER See information on Auxiliary.

YOU MAY WISH TO MAKE A DONATION You may wish to make a donation directly to the unit/department of your choice or see additional information under Foundation.

USE OF SCENTS We share our air, so please keep others in mind. Limit your use of perfume, cologne, aftershave, and scented hairsprays as these can cause severe allergic reactions to some patients, volunteers and staff members.

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Telephone Directory Hospital Information Administration.................................................................................... Ext. 202 Admitting........................................................................................... Ext. 310 Auxiliary............................................................................................. Ext. 391 B Ward............................................................................................... Ext. 430 C Ward............................................................................................... Ext. 370 Discharge Planning.............................................................................. Ext. 335 Foundation..................................................................................905-945-9564 ICU..................................................................................................... Ext. 426 OBS................................................................................................... Ext. 350 Palliative Care..................................................................................... Ext. 413 Rehabilitation Department................................................................... Ext. 280

Community Information Section Community Care Access Centre (CCAC) .......................................905-684-9441 Lifeline.................................................................................... 1-800-387-8120 Meals On Wheels...................................................................... 1-866-283-1931 Seniors for Seniors......................................................................905-937-3677 TAXI (5-0)...................................................................................905-945-3663 Lincoln Cab............................................................................ 945-LIMO (5466) Grimsby Taxi...............................................................................905-945-8294 Canadian Red Cross Transportation Program....................905-680-5001, Ext. 15

For more information on West Lincoln Memorial Hospital, please visit our website at www.wlmh.on.ca 28

West Lincoln Memorial Hospital


SITE PLAN

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first floor

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West Lincoln Memorial Hospital


GROUND floor

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BASEMENT

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West Lincoln Memorial Hospital


Community Supporters West Lincoln Memorial Hospital is extremely grateful to all advertisers for helping to make this Directory possible. Please note that an advertisement in this Directory does not imply an endorsement by West Lincoln Memorial Hospital.

accommodations

Casablanca Winery Inn.........................34 Super 8 Grimsby...................................40

associations

St. Catharines Right to Life..................38

community palliative care services & programs

Rose Cottage Visiting Volunteers.........34

community support services

Community Support Services of Niagara..................................................40

compounding specialist

(The) Medicine Shoppe.........................34

Dentist

Dr. Joe Paolasini....................................39 Grimsby Dental.....................................38

hearing services

Carolyn Green Hearing Aid Services Ltd..........................................34 Connect Hearing...................................36

mobility products

Dell Pharmacy Lewis & Krall..............36

optometrist

Dr. J. Scott Peaker.................................34

pharmacies

Beamsville Pharmacy........................... 35 Lincoln Medical Pharmacy................... 35 (The) Medicine Shoppe.........................34 Shoppers Drug Mart.............................38

Real Estate

RE/MAX Garden City Realty Inc. Brokerage.............................................. 35

restaurant

Casablanca Winery Inn.........................34

retirement residences

Deer Park Suites Supportive Housing...39 Lincoln Park Retirement Community... 37 (The) Orchards Retirement Residence.............................................. 43

Women’s Counselling

home health care services

ParaMed................................................ 35

West Niagara Second Stage Housing & Counselling.......................................38

legal services

Women’s crisis housing

Lancaster, Brooks & Welch LLP..........39 John L. Wolfe LL.B...............................40

West Niagara Second Stage Housing & Counselling.......................................38

mastectomy products

Dell Pharmacy Lewis & Krall..............36

Member of Parliament

2011

Tim Hudak, MPP..................................39

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www.rosecottagevolunteers.com

DR. J. SCOTT PEAKER Optometrist

905-945-4321 14 Elm Street Grimsby, ON L3M 1H2

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West Lincoln Memorial Hospital


Beamsville

p h a r m a c y

4279 Hixon St., Beamsville

Tel: 905-563-1234

FREE DELIVERY SERVICE Our focus is your health All Drug Plans accepted • Full Diabetic Products and information • Ostomy supplies • Compliance packaging • Medication reviews • Support stockings with a qualified fitter • Home health aids • Seniors discount everyday

Lincoln Medical p h a r m a c y

4413 Ontario St., Beamsville

Tel: 905-563-8808

www.wlmh.on.ca

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Hearing aids

Take new hearing aids for a spin.

2 week

FREE TRIAL LiMiTed TiMe OFFer!

Hearing loss affects one in two people over the age of 50. Book a complimentary hearing screening today and try hearing aids for two weeks at no cost, and no obligation.*

Grimsby: 108 - 155 Main St. East 905.309.8778 connecthearing.ca * Complimentary Hearing Screenings are only applicable for customers over 50 years of age. See clinic for details.

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West Lincoln Memorial Hospital

ADP, WSIB &DVA accepted

FOrMerLy PrOvinciaL Hearing cOnsuLTanTs


"i deserve this!"

Respite and Vacation Stays at

Lincoln Park

Whether you're recuperating from illness or surgery or just looking for a change of scenery while your family's away, you owe it to yourself to check out Lincoln Park. We offer short-term stays that turn into memorable experiences. • • • • •

• Weekly housekeeping Large luxurious one bedroom suites • Exciting social & leisure calendar Shared friendship suites 24 hour support & emergency response • Assisted Living service package to meet your healthcare needs Individual heating and cooling 3 meals daily

get what you deserve! Treat yourself to a respite or vacation stay at Lincoln Park. Call to arrange a personal tour today

905-309-0055 265 Main Street East, Grimsby

www.specialtyliving.ca

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 Providing housing and counselling services to abused women and their children  Offices located in Grimsby & Beamsville  Fully furnished apartments in community, and are subsidized based on income. Women may live in them for one year.  Counselling, legal advocacy and housing support available (free of charge) Erin 905-309-1477  erin@wnss.org Connie 905-563-5548  thsw@wnss.org www.wnss.org

How you began. Eight weeks after conception, this child is very much alive. He or she simply needs a little time to grow. His or her life is precious.

St. Catharines Right to Life Association Inc. 905-684-7505 3 King St., St. Catharines www.ChooseLife.ca

Please remember that visitors are not to visit at any time if they feel ill in any way, with fever, headache, sore throat, chills, cough, muscle aches, etc.

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West Lincoln Memorial Hospital


Dr. Joe Paolasini Dr. Laura Adams Dr. Andrew Adams

MPP - Niagara West-Glanbrook

1-800-665-3697 timhudak@niagara.net www.timhudakmpp.com 4961 King St. E. Unit M1 Beamsville, ON L0R 1B0

Emergency & New Patients Welcome Evening Appointments Available 55 Main Street East, Grimsby, ON (Across from the Union Burger) email: info@doctorjoe.ca

(905) 945-6661

“The friendly Dental Group”

deer park suites supportive housing

Warm Caring Friendly Staff • Connected to West Lincoln Memorial Hospital • Planned Recreational Activities • Ground-Level Rooms with Large Picture Windows • Supportive housing services • Space available for your own personal furnishings • All meals provided in a tastefully decorated dining room

Phone: 905-945-4164 / 1-877-945-4164

150 Central Ave. • Grimsby ON • L3M 4Z3 • www.regional.niagara.on.ca

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SUPER 8 GRIMSBY

John L.Wolfe, LL.B. Barrister & Solicitor

In the Heart of Niagara Wine Country.

63 Main St. East, Grimsby, Ontario L3M 1M7

• Indoor Pool • Fitness Room • Complimentary Continental Breakfast • High Speed Internet • Free Local Calls

Phone 905 945-9231 Toll Free 1 888 379-9734 Fax 905 945-9166

905-309-8800 • 1-800-800-8000 11 Windward Dr, Grimsby • Super8.com

JWolfeLaw@aol.com

www.johnwolfelawyer.com

Helping Seniors Live at Home Meals on Wheels • Lunch Out • Homemaking Transportation • Friendly Visiting • Phone Chat Home Maintenance & Repair • Safety at Home Program Emergency Response System

VOLUNTEERS ARE ALWAYS NEEDED. Community Support Services of Niagara

905-563-9501

www.cssn.on.ca • cssnwn@cssn.on.ca

Improve circulation to your legs and feet, help maintain muscle strength, flexibility and promote healthy bones by exercising regularly.

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Your Health Care Be Involved

Be involved in your health care. Speak up if you have questions or concerns about your care. Tell a member of your health care team about your past illnesses and your current health condition. Bring all of your medicines with you when you go to the hospital or to a medical appointment. Tell a member of your health care team if you have ever had an allergic or bad reaction to any medicine or food. Make sure you know what to do when you go home from the hospital or from your medical appointment.

Funding for this project was provided by the Ontario Ministry of Health and Long-Term Care

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www.oha.com


Free at last!

Experience the best of retirement living at The Orchards Retirement Residence Personalized attention, with good country living in a safe environment

3421 Frederick Avenue, Vineland 905.562.7357

Our undivided attention | allegroresidences.com

www.wlmh.on.ca

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West Lincoln Memorial Hospital Patient Directory  

West Lincoln Memorial Hospital Patient Directory