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2017 - 2018 Patient Handbook Georgian Bay General Hospital

Exceptional Care, Every Person, Every Time.

This handbook is yours to keep. Please take home.

Welcome Dear Patients, Welcome to Georgian Bay General Hospital. We are a fully accredited community hospital currently operating 69 active treatment beds and 21 Complex Care, 15 Rehabilitation and three Palliative beds and a ninestation dialysis unit. We want to make sure your stay with us is as pleasant as possible. If there is anything that can be done to help us meet your needs, please share your thoughts with our managers or staff. On the following pages we have included our hospital’s Mission Statement, Vision and Values as well as our Code of Conduct and our Patients’ Declaration of Values. We are committed to the communities and patients we serve and we are also committed to creating a workplace community built on mutual respect. We value feedback on how well we are meeting our patients’ needs. Sincerely, John Kurvink, Interim President & CEO


TABLE OF CONTENTS Welcome......................................2 Mission, Vision, Values................4 Patient Declaration of Values.......5 Involving our Patients in Care......5 Patient Relations Process............6 Code of Conduct..........................6 Your Health Care – Be Involved...7 Keeping You Safe........................8

Patient/Family Information Consent for Treatment...............11 Advance Directives....................11 Types of Accommodation..........11 Leaving Your Patient Care Unit............................................12 Patient Identification & Bracelet..................................12 Smoking.....................................12 Valuables...................................12 Personal Belongings..................12 Medications...............................12 Infection Control and Handwashing.............................13 Allergies ....................................13 Fire Bells....................................13 Interpreter Service.....................14 Protecting Your Privacy..............14 Photography and Videography..14 Spiritual and Religious Care......14 Heading Home...........................15

Discharge Planning Services.....15 Visiting Hours............................16 Parking......................................16 Telephones ...............................16 Television And Electrical Appliances.................................17 Food Service.............................17 Gift Shop...................................17 Volunteer Services.....................17 Georgian Bay General Hospital Foundation.................................18

Index of Contributing Advertisers.............centre

Please note: we are constantly changing to meet your needs. The information presented here may be subject to change. Exceptional Care, Every Person, Every Time


Midland Site: 1112 St. Andrew’s Drive Penetanguishene Site: 25 Jeffery St. Mailing Address: P.O. Box 760, Midland, ON L4R 4P4 Phone: (705) 526-1300

Mission, Vision, Values VISION Exceptional Care, Every Person, Every Time

MISSION Committed to exceptional healthcare, respect for the diversity of the people we serve, continuous improvement in the delivery of care and maintaining strong partnerships.

VALUES We Are Compassionate We will be thoughtful, respectful and understanding of every patient we serve. We Are Inclusive We will honour the beliefs, cultures, diversity and traditions of every person we serve. We Are Accountable We will demonstrate accountability by: • • • •

Doing what we say we will do; Being good stewards of the resources entrusted to us; Bringing continuous improvement to our work; Being transparent.

We Are a Team We will provide the best health services by: • Working together to deliver quality patient care safely; • Thinking and acting strategically; • Recognizing that we are better together.


PATIENT declaration of VALUES Communication As patients we value timely care and plain language communication from our health care providers. It is also important to us that the sharing of information happens at all levels; from provider to patient and between providers, both internally and externally, in a confidential manner.

Compassion • Treat us with dignity, kindness and understanding as we struggle with change and illness. • Be thoughtful, respectful and understanding of us and our families.

Inclusiveness Involve us in our care. Help us to understand and make informed decisions about the care we receive. Honour our beliefs, cultures, diversity and traditions.

Reliability Consistently demonstrate honesty, credibility and accountability by: • Delivering quality care safely and accurately, and in a timely manner; • Striving to keep us as pain-free as possible; • Providing a clean, calm environment; • Practicing good habits such as hand washing.

Respect Confidentiality Be diligent in protecting our privacy as patients.

Involving our Patients in Care While you are a patient at GBGH you will be asked if you wish to participate in bedside reporting. This is an exchange of information at the bedside with the patient or family present and focuses on the plan of care. This transfer of information and accountability occurs at shift change and when changing care providers. Patients will be asked if they wish to participate and if they wish to be woken for report. A HEAL safety check will also be completed on each patient at change of care provider. H-High alert medication/infusions E-equipment/environment A-Armbands L-Lines Our staff should begin interactions with you by Acknowledging you by name, Introducing themselves, discussing the Duration of interaction, Explain what will happen and answer questions and end by Thanking you.

Exceptional Care, Every Person, Every Time


PATIENT RELATIONS Georgian Bay General Hospital is committed to improving the quality of services we provide. We value your feedback and suggestions regarding the facilities, staff and services. If you have a compliment, concern or complaint, please feel free to share it with the staff providing your care. If you prefer, you may speak to the Manager of the Program or Service if you are not comfortable speaking with the staff. You may also contact the patient relations advocate at the hospital at 705-526-1300 ext. 5016. Your comments about any aspect of the Hospital’s services will be shared and/or reviewed. We will respond to your concerns and, when required, complete a more comprehensive review and respond to you within 28 working days. Your comments can be made in person, in writing, via our website or by phone and our contact information is listed on our website. If the Manager of the service or program is unable to resolve the issue they will ensure your concerns are passed along to our Senior Leadership Team for review and follow-up. Physician-related concerns will be directed to the Chief of Staff. You will be asked to complete a short feedback survey before you are discharged. – We Care What You Think. We value your feedback as we work to meet our commitment of exceptional care, every person, every time. The survey is also available on our website if you prefer to complete it online. We hope your experience while in our hospital will be as pleasant and comfortable as possible.


In accordance with our mission, vision and values, Georgian Bay General Hospital (GBGH) values all members of our workplace community and is therefore committed to providing an environment that is supportive of the productivity, dignity and self-esteem of every member. The Code of Conduct policy applies to all members of the hospital community: Board Members, employees, physicians/medical staff, volunteers, students, suppliers/contractors and patients/family of GBGH. We are committed to ensuring that all members of this workplace community experience a workplace: • With a zero tolerance for violence and all inappropriate behaviour; • That is civil and respectful; • In which interactions, communications and dealings with all individuals are polite, supportive, civil, constructive, respectful and inclusive; • That is free from gossip and harmful speculation.


Patients, outpatients, family or visitors found to be engaged in conduct constituting discrimination or harassment are subject to remedial action up to and including removal of visitation rights or discharge.

YOUR HEALTHCARE – BE INVOLVED 1. Be involved in your healthcare. Speak up if you have questions or concerns about your care. Take part and be involved in every decision about your care. You should understand as much as you can about any: • Medical problem you have; • Treatment or procedure that you will have; • Medicine you should take and how to take it. 2. Tell a member of your healthcare team about your past illness and your current health condition. 3. Bring all your medicines with you when you go to the hospital or to a medical appointment. 4. If you cannot bring the medications with you, bring an up-to-date list of everything you take. 5. Tell a member of your healthcare team if you have ever had an allergic or bad reaction to any medicine or food. 6. If you get sick, your healthcare team may have to act fast. Before they give you any medicine, they need to know if you could have a bad reaction to it. 7. Make sure you know what to do when you go home from the hospital or from your medical appointment. 8. When you are getting ready to go home from the hospital or medical treatment ask as many questions as you can to make sure you understand: • What treatment you received; • Whether you have to pick up a prescription before you go home; • What kind of transportation you will need to get home; • The type of care you will need at home and if you will need someone to stay with you; • What symptoms to watch for and who to call if something does not feel right; • What medicine you must take; • When you can go back to normal activities; • What follow-up appointments you will need. 9. Asking the following five questions about your medications: (see poster on page 10).

Exceptional Care, Every Person, Every Time


Keeping You Safe Falls Prevention & Safety

While you are a patient here at GBGH we will work with you to help prevent falls. A risk assessment will be completed when you arrive (or at time of admission when you arrive at the hospital) to hospital and at any time a concern arises so that steps can be taken to prevent a fall.

Helpful Hints for Patient & Families to prevent falls: • Always have your call bell within reach; • Ask for assistance when getting up- most falls occur when patients try to get up on their own; • Don’t lean on your bedside table as it has wheels and will slide; • Make sure shoes/slippers fit properly and are non-slip; • Use your walker or cane if needed; • Slow down and take your time when moving about your room; • Change positions slowly and take your time getting up; • Ask your doctor, nurse or pharmacist about side effects from medications; • Keep your eyeglasses within reach and wear them as required; • Wear your hearing aids; • Get up and move everyday- ask for exercises you can safely complete; • Ask about our Patient in Motion-Muscles and Minds program while in hospital. More than one third of individuals 65 years or older experience a fall when in the hospital and the risk of experiencing a fall increases with the more risk factors an individual has and if you have a history of falls or cognitive impairment (

What Can You Do to Help Prevent a Pressure Ulcer Before/During a Hospital Stay?

You and your family members are important to the prevention and care of a pressure wound You can improve your skin health and benefit generally from: • Not smoking; • Daily exercise (even bedridden patients need activity); • Good nutrition; • Maintaining a healthy weight; • Adequate hygiene; • Moving and turning frequently; • Asking your family to help you move and turn if you are confined to a bed or chair (slight adjustments in position can go a long way).


Do you know the symptoms of a blood clot?

Deep Vein Thrombosis (DVT): A blood clot in the leg or, less often, in the arm. Symptoms include mild to severe pain, swelling, discoloration and warmth that may involve the foot, ankle, calf, entire leg or arm. Pulmonary Embolism (PE): A blood clot in the lung. Symptoms include shortness of breath, unexplained rapid heart rate, chest pain that can be more severe with deep breaths and /or unexplained cough (may cough up blood). At GBGH we work to prevent blood clots by assessing each patient’s risk of developing a clot and by providing anticoagulant medication, usually a daily injection and /or compression stockings as required.


All GBGH staff, physicians, volunteers and students wear an identification badge that provides you with their name, position and photo identification. Please feel free to question any person providing care that is not displaying their photo identification.

Do you know what questions to ask about your medications

The GBGH Nurses, Physicians, Pharmacists and Pharmacy technicians work to prevent medication errors by reviewing your medications with you. Expect to be asked about your medications several times during your hospital stay. It is part of our process to ensure your safety. Changes to your medications can be required when you are admitted to hospital. Help us ensure your safety at discharge or anytime during your admission by Asking the following five questions about your medications: (see poster on next page).

Exceptional Care, Every Person, Every Time



QUESTIONS TO ASK ABOUT YOUR MEDICATIONS when you see your doctor, nurse, or pharmacist.

Keep your medication record up to date. Remember to include:

Ask your doctor, nurse or pharmacist to review all your medications to see if any can be stopped or reduced.

Visit for more information.


Š 2016 ISMP Canada

drug allergies vitamins and minerals herbal/natural products all medications including non-prescription products


When you are admitted to the hospital, part of your care may include tests such as X-rays, urine tests, blood tests etc. that normally occur during a patient’s hospital stay. Your doctor or health professional will explain other procedures that are more involved. You may be asked to give verbal or written consent for these tests or procedures.


Advance directives, also known as a “living will”, make patients’ wishes known regarding health care decisions should they become critically ill or lose decisionmaking capacity. It may also help dialogue between patients, their families and physicians about specific care and life-sustaining treatment they would wish to receive. Completing an advance directive document could reduce the burden on family and caregivers. This will enable them to respect the patient’s end-of-life decisions. If you already have an advance directive, please tell your attending physician so a copy, along with Power of Attorney documents, may be placed in your hospital records. If not, please speak with the attending physician about obtaining the required document and completing an advance directive.


Our hospital has standard, semi-private and private rooms for our patients. The Ontario Health Insurance Plan (OHIP) pays for standard accommodation only. If you wish preferred accommodation, bring proof of any other hospital insurance you carry. Preferred accommodation may also be paid directly by Visa, MasterCard or cash. Because of our high bed occupancy, we may not always be able to give you the room you want. However, as soon as it does become available, you will be transferred. Your insurance company is not charged until you are placed in the preferred accommodation you have requested. GBGH has a mixed gender policy in our ward rooms which means that there may be times when males and females will share the four-bed rooms. You will be notified if this is the case. During your stay, you may have to be moved for medical reasons or an emergency admission. Please be assured this is only done when absolutely necessary to assist a patient who is in greater need of the bed you currently occupy. If this happens, we will try to transfer you to the room you want as soon as possible. It is important to note that the same quality of care is provided regardless of the type of room. Exceptional Care, Every Person, Every Time



We would prefer that you remain on your care unit. If you do need to leave the area, please inform the nurse assigned to your care and sign the absence form at the nursing station. If there is an emergency or a physician arrives to see you, we need to be able to locate you quickly. It is advisable that a family member or friend accompany you.


Please do not remove your identification bracelet. If it becomes lost or damaged, please tell your nurse. Staff must correctly identify you before providing your care. You will be asked to confirm your identity many times during your hospital stay. We are doing this to keep you safe.


Georgian Bay General Hospital became smoke free on May 12, 2007. There are NO designated smoking areas anywhere on hospital property. Patients can ask their Nurse and/or Doctor about smoking cessation and/ or support during their stay.


Please leave jewellery, wallets, purses and other valuables in the care of your family at home. Do not bring credit cards or large sums of money with you. If you choose to bring personal belongings, valuables, jewellery and/or money and they are kept in your room, they remain your responsibility. The hospital does not assume responsibility for clothing, money, dentures, eye glasses, hearing aids or other personal belongings retained by the patient while on hospital premises. If no one is available to take valuables home, please notify staff and your valuables will be placed in an envelope and locked in the hospital safe.


Please bring your health card, and a second piece of photo ID, proof of any other hospital insurance you may have, advance directives, and power of attorney documents. Personal toiletries are not provided by the hospital. Do bring your own pyjamas or night gowns if you prefer. Non-slip slippers and shoes are a must for comfort and safety. Non-slip slippers are available for sale in the Gift Shop.


Please bring in all personal medications, and over-the-counter medications including inhalers, creams, eye drops and medicated patches. They are used in the medication review process and help us ensure that all of your current medications are ordered correctly while you are in hospital. If you have an up-to-date list, including dosage and directions for use, please bring it as well.


We may ask you to provide your own medication during your stay if we do not stock the medication. We also ask that you provide your own eye drops, inhalers and creams to prevent waste of these products. All of your personal medications will be stored securely and returned to you when you are discharged. Please do not take your own personal medications in hospital unless directed.

INFECTION CONTROL AND HANDWASHING Hand washing is the single most effective measure to help prevent the spread of infection. Many infectious diseases are spread through hand-to-hand contact. That is why it is important for staff, patients and visitors to observe proper hand washing practices. You and your visitors will notice hand-sanitizing stations and reminders posted at entrances and throughout the hospital. Please use them and encourage your visitors to use them.

Visitors who do not feel well should not come to visit you. Don’t be shy about telling visitors/family members to stay home if they are not feeling well. That’s another big way we can keep infections from spreading in the hospital. Sometimes patients have infections when they are in hospital. Our staff take appropriate precautions. You may see staff wearing gloves, masks, gowns, aprons or eyewear.


Perfumes & Scents To protect patients and staff with allergies and asthma, Georgian Bay General Hospital promotes a “fragrance friendly” environment. Please do not wear scented products or perfumes and encourage your visitors to respect this policy. Balloons To protect patients and staff with allergies to latex, balloons made of latex are not permitted in the hospital. Only foil balloons are permitted.. Lilies To protect staff and patients with allergies, lilies are not permitted in the hospital.


From time to time we test the fire alarm system in the hospital. Please do not be concerned; these tests and drills are part of our safety program. When you hear the alarm, all doors will be closed until the “all clear” signal is given. Staff use the red and white remar markers on the doors to indicate a room has been checked. Your nurse will keep you informed.

Exceptional Care, Every Person, Every Time



Please ask your nurse for availability. In many cases we will be able to accommodate our French speaking patients immediately.


We are committed to protecting all the personal health information you share with us. Any health information we collect, use or disclose in providing health care services is handled according to best privacy practices and complies with Ontario’s Personal Health Information Protection Act (PHIPA). Pamphlets are available to explain our health information privacy protection practices in detail. If you have questions or concerns contact us at: Phone: 705-526-1300 ext. 5153 Email: Mail:

Health Records/Privacy Georgian Bay General Hospital P.O. Box 760 Midland ON L4R 4P4


Areas of the hospital where recording and audio visual equipment are not permitted are signed. While taking photographs and shooting video for private use (new baby) is allowed in the hospital person or persons must have given their permission and are aware of the photo or video being taken. Staff members, physicians and volunteers have the right to refuse being photographed, filmed or recorded. Do not take photos or videos or any recordings of staff, volunteers or physicians without express permission. Please also be considerate of other patients’ privacy.


While you are a patient at GBGH, a chaplain is available to you and your family. The chaplain is an understanding listener and spiritual counsellor regardless of denomination. Please ask your nurse to arrange a visit. Visits from your own clergy can be arranged through the chaplain or your nurse. Georgian Bay General Hospital also has an Aboriginal Patient Navigator on staff for our First Nation, Metis and Inuit patients. Please ask your nurse to arrange a visit. A quiet room/chapel is available on the lower level of the hospital and a traditional healing room is available on the upper level for smudging ceremonies or quiet reflection.



At GBGH, we use colour-coded symbols to indicate estimated discharge dates. At your bedside, there is a whiteboard with important information, including the names of your nurse, doctor, goals/messages and a colour-coded symbol to indicate when your care team anticipates that you will be ready for discharge. The colour-coded symbol on your whiteboard will change over time, as your readiness for discharge improves or changes. If your colour is RED your discharge date is more than three (3) days away. If your colour is YELLOW your discharge date is 1-3 days away. If your colour is GREEN your discharge is 24 hours (or less) away. At your request GBGH will provide a reminder call to a family member/friend of your choice to ensure that transportation has been arranged. Discharge time is 11 a.m. Your cooperation in making the appropriate arrangements for your discharge is much appreciated. Discharge planning is available to work with you, your physician, other health care providers and community health services to determine the support and assistance you will need. Discharge by 11 a.m. is important, as it allows for patients waiting in the Emergency Department to be admitted in a timely manner. Please ask your nurse for any of your personal medications. Please visit the cashier/ switchboard before leaving to pay any charges not covered by your insurance (e.g. telephone, ambulance, preferred accommodation charges). You should also pick up any valuables left for safekeeping. Out-of-country patients are required to pay all outstanding charges at the time of discharge. (Also see poster on page 10 for questions to ask about your medications.)

Discharge Planning Services

Georgian Bay General Hospital provides the services of a Discharge Planner or Social Worker to help you plan for your health care needs upon discharge from hospital. The Discharge Planner/Social Worker will work with you, your doctor and community health service providers to determine the support and assistance you will need at home. The goal is for you to be able to return home as quickly and safely as possible.

If you have questions about your health AFTER you have been discharged from hospital: • Speak to your family doctor • Call Telehealth Ontario at 1-866-797-0000 to speak to a Registered Nurse • Call Community Care Access Centre at 705-721-8010 or toll free at 1-888-721-2222 to discuss your home care needs and services. • via Healthlinks Exceptional Care, Every Person, Every Time



TWO VISITORS PER PATIENT Regular Visiting Hours • Visiting hours are from 9 a.m. to 8 p.m. ICU Visiting Hours • All visitors must check with staff before entering. Visits must be kept to 10 minutes at a time. Maternal Child Visiting Hours • Partners are allowed at any time. • Sibling visits are permitted with supervision. • Regular visiting hours are from 9 a.m. to 8 p.m. Pediatrics • Parents allowed to visit at any time. Palliative Care Visiting Hours • Open visiting hours. Emergency Visiting Hours • 1 support person per patient. • 2 parents per child. • Patients waiting to be admitted fall under regular visiting hours. • Visiting may be restricted at times related to department activity and acuity.


Paid parking is available. Fees for parking directly benefit patient care services. Weekly and monthly passes are available for discounted rates for those who will be visiting the hospital more frequently. They can be purchased at the Parking Machines located in the lobby and the emergency department.


Bedside phones are available for patients for a daily rate and must be paid for in advance. Payment can be made with cash, interact or Visa/MasterCard, and a $21 minimum payment is required. Any unused amount will be refunded. Phones are not available in the Intensive Care Unit. Pay phones are also available in the front lobby.

Incoming Calls • Incoming calls to patient rooms are restricted to the hours of 8 a.m. to 8:30 p.m. • Callers should dial (705) 526-1300 and then follow the instructions for dialing patient rooms. Extension numbers are displayed on the phone set in the room. Outgoing calls • To make a local call, dial 9 and wait for a dial tone, then call the number. • To make a long-distance call, dial 0 for the hospital switchboard for assistance. This service is not available after 8:30 p.m.



Bedside television sets are available at the Midland site. You or your family may make arrangements for rental at the nursing station. You may bring a radio from home. It must be a transistorized C.S.A. approved model. When using your radio, please be considerate of your fellow patients and use a radio with earphones. Electrical appliances such as hair dryers and electric razors must be approved by our maintenance staff.


There is a coffee bar operated by the Volunteer Association, located in the front lobby. Hours of operation are from 8 a.m. to 3:30 p.m. Monday to Friday and 1 p.m. to 4 p.m. Saturday and Sunday. The hospital cafeteria is open from 9 a.m. to 2:45 p.m. Monday to Friday and vending machines are available at the main entrance for hot and cold drinks, snacks etc.


The Georgian Bay General Hospital Volunteer Association operates a gift shop in the front lobby with 100% of profits donated to the hospital. The shops offer gift articles, flower arrangements, toiletries, magazines, lingerie, cards, and stamps. Revenue generated by volunteer programs such as the gift shop helps support the patient equipment needs of the hospital.

Gift shop hours: Mon. – Fri. 9 a.m. to 4 p.m. & 5:30 p.m. to 7:30 p.m. Sat. – Sun. 12 to 4 p.m.


During your stay, you will encounter many hospital volunteers – recognized by their blue jackets. Volunteers assist staff, patients and visitors throughout the hospital. GBGH Volunteers are also active in fundraising, by operating the gift shop and coffee bar, staging special events and other fundraisers. These activities are very successful in raising funds to be invested back into the hospital.

Exceptional Care, Every Person, Every Time


GEORGIAN BAY GENERAL HOSPITAL FOUNDATION DID YOU KNOW that every piece of equipment at your Georgian Bay General Hospital is available because of donations made by people in your community? This is because government funding in Ontario is limited to day-to-day operating costs (salaries, medication, heat & hydro). The GBGH Foundation is a charitable, non-profit organization whose function is to raise money for your hospital. For more information, call 705-526-GIVE (4483) or visit us at

From the best medical treatments to the little things that make a difference, our staff go above and beyond to provide exceptional care. “Having surgery caused me some anxiety. It was reassuring to know someone like Anne was there to help me and my family deal with that anxiety. Thank you. I hope my donation helps in some small way.� Sincerely, A Grateful Patient

Give a Heartfelt Thanks to your hospital hero by making a donation in their honour. They will receive a special pin and a card with your personal message. Your donation will fund the equipment they need to continue to provide each and every patient with exceptional care. Proudly supporting our community hospital


contributing advertisers

We thank all the following advertisers whose support has made this publication possible. The appearance of the advertisements in this publication should not be taken as an endorsement by our hospital of any particular goods or services and our hospital cannot be responsible for the goods and services which appear in those advertisements.

community support services


Cremation Services

Mobility Products

Canadian Red Cross...........................4 LeClair Cremation Centre Inc..............4

dental hygienists

Dentures By Denturists........................5

HGR Graham Partners LLP.................2 Georgian Bay Mobility Home Healthcare Centre...............................2 Shoppers Home Health Care...............3

dental implants

Nursing home



Funeral Services

oxygen therapy

Dentures By Denturists........................5 Dentures By Denturists........................5 Carson Funeral Homes........................3 Lynn Stone Funeral Homes.................6 Nicholls Funeral Home........................4 Penetanguishene Funeral Home.........4

hearing aids

Audia Hearing Aid Centre Inc..............3

Home Health Care Supplies

Georgian Bay Mobility Home Healthcare Centre...............................2 Shoppers Home Health Care...............3

Home medical supplies

Georgian Bay Mobility Home Healthcare Centre...............................2 Medigas...............................................5

Hillcrest Village Care Centre................6 ProstheticsOrthotics............................3 Medigas...............................................5


Clinic Pharmacy...................................6



Respite Care

Bayfield House Retirement Lodge.......7 The Villa Retirement Lodge.................2

Retirement Residences

Bayfield House Retirement Lodge.......7 The Villa Retirement Lodge.................2


Central Taxi..........................................2


Hospice Huronia..................................4


HGR Graham Partners LLP.................2

long term care

Hillcrest Village Care Centre................6

Mastectomy Products

Shoppers Home Health Care...............3


G e o r G i a n Bay M o B i l i t y H o M e H e a lt H c a r e


5 1 6 Yonge Str e e t | M i d l an d, on 705-528-1515 | toll Free: 1-855-528-1515 | Fax: 705-528-1454

Sa le S | Serv ic e | r enta l S

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• Ask About Our Rental Program • New & Refurbished Products • Come In And Visit Our In-Store Gift Shop Faith-Hope-Love




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Orillia 22 Colborne St. W., Orillia, Ontario Rendezvous Unit 2, 101 Thompsons Road 705-325-8855 | 800-461-0222 240 Old Penetanguishene Road, Suite 208

PENETANGUISHENE: 705-355-2000 Georgian Village PENETANGUISHENE: 705-355-2000 Rendezvous Unit 2, 101 Thompsons Road Georgian Village

MIDLAND: 705-526-8452 We also haveCentre locations in Elmvale, Orillia & Gravenhurst! Huronia Medical We also have locations in Elmvale, Orillia & Gravenhurst! 240 Old Penetanguishene Road, Suite 208

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• Personalized services for all faiths and cultures • Modern facilities with seating for 230 • lounge for private, intimate gatherings • Visitation Rooms • Reception centre • catering services • Pre-planning specialist on staff • Payment option to suit any budget • complimentary Aftercare Program • Ample Parking • Wheel chair Accessible


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Funeral Home


155 Main street | Penetanguishene, oN l9M 1l7



Cremation Centre Inc. an affordable funeral alternative

Susan P. LeClair

Meeting the needs of the most vulnerable We offer a variety of programs for our frail & elderly, physically or mentally disabled community members. • a ride to your appointments • meals delivered to your door • a weekly friendly visitor • a daily call to break the solitude • light housekeeping program • personal care assistance (supportive housing) • Social work services For more information, or to become a volunteer, please call:



Owner • Operator

Phone: 705.527.8955 Fax: 800.435.1538

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YouR DentuRe PRofeSSIonAlS In tHe GeoRGIAn BAY AReA

Precision Implant Retained Dentures • Full and Partial Dentures • Services en Français • Relines and Repairs • House Calls Available

free Consultations

Jaro WoJcicki Jr., DD

Hygiene Services Available • Dental Cleanings For The Whole Family • Sports Guards • Whitening • Tooth Jewels


2 robert Street West Penetanguishene, oN

Tamara ZWicker, rDH

After 45 years, we’re still a new idea in breathe well, sleep well, live well solutions. Medigas, your complete choice for Oxygen and CPAP Therapy • CPAP Therapy Devices & Supplies • CPAP Mask Fittings • Machine Checks & Data Downloads

Visit or call us today! 431 Bayview Drive, Unit 12, Barrie 705-721-0555 1-866-446-6302 ®TM Trademarks or AIR MILES International Trading B.V. Used under license by LoyaltyOne, Inc. and Medigas


Clinic Pharmacy Your Good Health Is Our First Priority

We are pleased to WaiVe $2.00 from your Ontario drug Benefit co-pay

Prescription Service For All Major Drug Plans Diabetic & Blood Pressure Monitoring Centre Home Care Products & Convalescent Aids


If you paid $2.00 you now Pay $0 If you Paid $6.11 you now Pay $3.99

It’s no w easy to tranS fer your prescription

CliniC Guardian PharmaCy 240 Penetang | Rd Midland, ON | L4R 4P4 H u ro ni a Me d ia l C en t e r

CliniC ida PharmaCy 952 Jones Rd Midland, ON | l4R 4K3

Whitfield Guardian PharmaCy 16 Queen St W Elmvale, ON | LOL 1LO




Caring Expertise In Patient Drug Education

Lynn Stone

Funeral Homes Michael J. Stone Kim Birley Debbie Craddock Funeral Directors

Pre-Arranged and Pre-Paid Funeral Planning Cremation Services

15 Yonge Street South, Elmvale (705) 322-2732 Fax: (705) 322-2901 Agent for SANDERSON MONUMENT CO.


We are...


print, design

&web ...if you can THINK it, we can INK it! Tel.: 613-475-2927 • 800-339-5662 15681 Hwy 2, Brighton ON K0K 1H0


A Place to Call Home • • • • • • • •

Nurses 24-7 Dietitians / Red Seal Chef Special Family Dining Rooms Beauty Salon Special Events Monthly Excursions Chapel Services Celebration Hall...& More!

“Enjoying Life Together”

255 Russell Street Midland, Ontario L4R 5L6 (705) 526-3781

Bayfield House

retirement lodge

Your Home on Georgian Bay!

Revolutionizing Retirement Living Call 705.549.9259 for a Tour

5 Beck Blvd. Penetanguishene, ON 705.549.9259

Improve circulation to your legs and feet, help maintain muscle strength, flexibility and promote healthy bones by exercising regularly.

See this publication and more at:

Quality Healthcare Publications




Georgian Bay General Hospital Patient Handbook  

Georgian Bay General Hospital Patient Handbook

Georgian Bay General Hospital Patient Handbook  

Georgian Bay General Hospital Patient Handbook