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Patient and Family Handbook

RIDGE MEADOWS HOSPITAL 11666 Laity St Maple Ridge, BC V2X 7G5 604-463-4111


Table of contents Welcome message If English is your second language....................................................3

Patient information Getting here Map..................................................................................................6 Parking.............................................................................................6

Your stay Communicating with your care providers............................7 Rooms........................................................................................8 Overnight stays for family members.....................................8 Patient meals.............................................................................9 Rental telephones and TV ......................................................9 Pay phones and taxi phones....................................................9 HandyDART..............................................................................9 Medical coverage....................................................................10

Support services Aboriginal Health Liaisons ..................................................11 First Nations Health Authority.............................................11 Spiritual care...........................................................................11 Health Information Resource Centre...................................12 Advance Care Planning.........................................................12

Your safety and security Preventing falls.......................................................................12 Clean hands.............................................................................14 Smoke, scent and latex balloon-free.....................................14 Valuables..................................................................................15 2


Respectful behaviour.............................................................15 Housekeeping services/Lost and Found............................16 Security....................................................................................16 Privacy, photography/videography and health records....16 Your feedback is welcome.....................................................17

Getting You Home Home is best..................................................................................17 Instructions before you leave......................................................18 Getting help at home....................................................................18 Medical equipment and supplies ..............................................19 Lifeline...........................................................................................19

Community resources

HealthLink BC..............................................................................20 Community Services....................................................................20

Family information Visiting...........................................................................................21 Pets.................................................................................................21 Flu shots and masks.....................................................................22 Banking..........................................................................................22 Meals and snacks..........................................................................22 Gift shop........................................................................................23 Send well wishes..........................................................................23 Volunteers......................................................................................23

Ridge Meadows Hospital Foundation......................24 Advertising index.......................................................................25

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Welcome message Welcome to our hospital. We are committed to providing you with the best health care so you can return home as soon as possible, which we believe is the best place for recovering from illness and injury and managing long-lasting health problems. The goal of this handbook is to help you and your family feel more comfortable by explaining the details of your hospital stay. In this handbook, we will inform you about important services available to you, what you can expect while you are in the hospital, and other helpful information, like how you and your loved ones can be partners in your health care. All of our employees, physicians and volunteers work hard every day to show the values that are most important to us when we interact with our patients: Respect, Caring and Trust. We wish you a speedy recovery.

If English is your second language If you do not speak or understand English well enough to have medical conversations, we can get a medical interpreter in your language. The medical interpreter will help you communicate with your doctor and health care team. We can get the interpreter by phone or in person. Please be patient. It might take time. You do not pay for this. For informal conversations, your family and friends can help you explain what you need to your health care team. 4


如果你不懂或不明白英語來表達健康狀況或為你的醫療問題作決定,你可以向我們的醫療 人員為你請一位翻譯人員來為你翻譯,這翻譯的服務是免費的. 在一般的情況下我們歡迎你的家人或你的朋友與我們來談你醫療的需要. 如果你不懂或不明白英語來表達健康狀況或為你的醫療問題作決定,你可以向我們的醫療 Simplified Chinese version: 人員為你請一位翻譯人員來為你翻譯,這翻譯的服務是免費的. 영어를 못하시거나 영어로 진료에 관한 대화가 어려우실 경우에는 의료 통역 서비스를 如果您不会英语,或者英语程度不足以进行医疗事务方面的对话,我们可以为您请一位医 在一般的情況下我們歡迎你的家人或你的朋友與我們來談你醫療的需要. 받으실 수 있습니다. 통역사가 환자가 의사와 의료진과의 의사소통에 협조할 것입니다. 务翻译。医务翻译可以帮助您与医生及医疗团队进行沟通。我们可以请到在电话中为您服 통역사와 연락하는 데에 다소 시간이 걸릴 수 있으니 기다려 주시기를 바랍니다. 통역 务的医务翻译或者来现场为您服务的医务翻译。请耐心等候,我们需要一些时间来安排。 서비스는 무료입니다. 您无需为翻译服务付费。 영어를 못하시거나 영어로 진료에 관한 대화가 어려우실 경우에는 의료 통역 서비스를 의료진과의 비공식적 대화는 가족 혹은 친구에게 도움을 받아서 환자의 요구 사항을 对于非正式的交谈,您的家人和朋友可以帮助您向医疗团队说明您的需求。 받으실 수 있습니다. 통역사가 환자가 의사와 의료진과의 의사소통에 협조할 것입니다. 의료진에게 설명해도 좋습니다. 통역사와 연락하는 데에 다소 시간이 걸릴 수 있으니 기다려 주시기를 바랍니다. 통역 Farsi/Persian version 서비스는 무료입니다. ‫در ﺻﻮرﺗﻴﮑﻪ اﻧﮕﻠﻴﺴﯽ زﺑﺎن ﻣﺎدرﯼ ﺷﻤﺎ ﻧﻴﺴﺖ‬ ‫ﭘﺰﺷﻜﻴﺘﺎن درﺧﻮاﺳﺖ ﻳﻚ‬ ‫از ﺗﻴﻢ‬대화는 ‫آﻨﻴﺪ ﻣﻴﺘﻮاﻧﻴﺪ‬ ‫ﺻﺤﺒﺖ‬ ‫راﺣﺘﻲ‬친구에게 ‫ﺑﻴﻤﺎرﻳﺘﺎن ﻧﻤﻴﺘﻮاﻧﻴﺪ ﺑﻪ‬ ‫راﺟﻊ ﺑﻪ‬ ‫ﻧﺪارﻳﺪ و‬ ‫ﺗﺴﻠﻂ آﺎﻣﻞ‬ ‫اﻧﮕﻠﻴﺴﻲ‬ ‫اﮔﺮ ﺑﻪ زﺑﺎن‬ 의료진과의 비공식적 가족 혹은 도움을 받아서 환자의 요구 사항을 ‫ﻻزم‬ ‫ﺻﻮرت‬ ‫در‬ ( ‫ﺑﺒﺮد‬ ‫زﻣﺎن‬ ‫اﺳﺖ‬ ‫ﻣﻤﻜﻦ‬ ‫ﺳﺮوﻳﺲ‬ ‫اﻳﻦ‬ ‫اﺳﺖ‬ ‫ﺗﺬآﺮ‬ ‫ﺑﻪ‬ ‫ﻻزم‬ ). ‫اﺳﺖ‬ ‫راﻳﮕﺎن‬ ‫آﺎﻣﻼ‬ ‫ﺷﻤﺎ‬ ‫ﺑﺮاي‬ ‫ﺳﺮوﻳﺲ‬ ‫اﻳﻦ‬ . ‫ﻧﻤﺎﻳﻴﺪ‬ ‫ﻣﺘﺮﺟﻢ‬ ‫ﻣﻴﺘﻮاﻧﻴﻢ ﻳﮏ‬ ‫ ﻣﺎ‬،‫اﻧﺠﺎم دهﻴﺪ‬ ‫ﺑﻪ اﻧﮕﻠﻴﺴﯽ ﺻﺤﺒﺖ ﻧﻤﻴﮑﻨﻴﺪ ﻳﺎ اﻧﮕﻠﻴﺴﯽ را ﺁﻧﻘﺪر ﺧﻮب ﻧﻤﻴﺪاﻧﻴﺪ ﺗﺎ ﻣﮑﺎﻟﻤﺎت ﭘﺰﺷﮑﯽ را‬ ‫اﮔﺮ‬ 의료진에게 설명해도 좋습니다. . ‫ﺑﮕﻴﺮﻳﺪ‬ ‫ﻳﺎري‬ ‫دوﺳﺘﺎﻧﺘﺎن‬ ‫ﻳﺎ‬ ‫ﺧﺎﻧﻮادﻩ‬ ‫اﻋﻀﺎي‬ ‫از‬ ‫ﻳﻜﻲ‬ ‫از‬ ‫ﻣﻴﺘﻮاﻧﻴﺪ‬ ‫رﺳﻤﻲ‬ ‫ﻏﻴﺮ‬ ‫ﻣﻜﺎﻟﻤﺎت‬ ‫ﺑﺮاي‬ ‫ ﻣﺘﺮﺟﻢ ﭘﺰﺷﮑﯽ ﺑﺮاﯼ ارﺗﺒﺎط ﺑﺎ ﭘﺰﺷﮏ و ﺗﻴﻢ ﻣﺮاﻗﺒﻴﻦ ﺑﻬﺪاﺷﺘﯽ ﺷﻤﺎ را‬.‫ﻣﺘﺮﺟﻢ ﭘﺰﺷﮑﯽ هﻢ زﺑﺎن ﺷﻤﺎ را در اﺧﺘﻴﺎرﺗﺎن ﺑﮕﺬارﻳﻢ‬ ‫ ﻣﻤﮑﻦ اﺳﺖ زﻣﺎن‬.‫ ﻟﻄﻔﺎ ﺻﺒﻮر ﺑﺎﺷﻴﺪ‬.‫ ﻣﺎ ﻣﻴﺘﻮاﻧﻴﻢ ﺑﺼﻮرت ﺗﻠﻔﻨﯽ ﻳﺎ ﺣﻀﻮرﯼ ﺑﻪ ﻣﺘﺮﺟﻢ دﺳﺘﺮﺳﯽ ﭘﻴﺪا ﮐﻨﻴﻢ‬.‫ﻳﺎرﯼ ﺧﻮاهﺪ داد‬ ‫هﺰﻳﻨﻪ‬ ‫زﺑﺎنﺑﺮاﯼ‬ ‫ﺑﻪﺷﻤﺎ‬.‫ﺑﺒﺮد‬ ‫ﺑﻴﻤﺎرﻳﺘﺎن ﻧﻤﻴﺘﻮاﻧﻴﺪ ﺑﻪ راﺣﺘﻲ ﺻﺤﺒﺖ آﻨﻴﺪ ﻣﻴﺘﻮاﻧﻴﺪ از ﺗﻴﻢ ﭘﺰﺷﻜﻴﺘﺎن درﺧﻮاﺳﺖ ﻳﻚ‬.‫ﻧﻤﻴﭙﺮدازﻳﺪ‬ ‫اﯼ و راﺟﻊ ﺑﻪ‬ ‫ﻧﺪارﻳﺪ‬ ‫ﺧﺪﻣﺎتآﺎﻣﻞ‬ ‫اﻳﻦ ﺗﺴﻠﻂ‬ ‫اﻧﮕﻠﻴﺴﻲ‬ ‫اﮔﺮ‬

ਜੇ ਤੁਸ � ਅੰ ਗਰ੍ਜ਼ ੇ ੀ ਐਨੀ ਗੀ ‫اﺳﺖ‬ ਤਰਾਂ� ਬੋ‫ﺳﺮوﻳﺲ‬ ਲ ਜਾ ਸਮਝ ਤਾਂ ਮੈ ਡੀਕਲ ਬੰ ਧੀ ਗੱਲਬਾਤ ਕਰ (‫ﺑﺒﺮد‬ਚੰ‫زﻣﺎن‬ ‫ﻣﻤﻜﻦ‬ ‫اﺳﺖ‬ਨਹ� ‫ﺑﻪ ﺗﺬآﺮ‬ਸਕਦੇ ‫)ﻻزم‬.‫اﺳﺖ‬ ‫راﻳﮕﺎن‬ ‫آﺎﻣﻼ‬ਇਲਾਜ ‫ﺑﺮاي‬ਸੰ‫ﺳﺮوﻳﺲ‬ ‫اﻳﻦ‬. ‫ﻣﺘﺮﺟﻢ ﻧﻤﺎﻳﻴﺪ‬ ‫ﻻزم دهﻨﺪ‬ ‫ﺻﻮرتﻳﺎرﯼ‬ ‫درﺷﻤﺎ را‬ ‫ﻣﻴﺘﻮاﻧﻨﺪ‬ ،‫ﺑﻬﺪاﺷﺘﯽ‬ ‫ﻣﺮاﻗﺒﻴﻦ‬ ‫اﻳﻦ ﺑﻪ ﺗﻴﻢ‬ ‫ﻧﻴﺎزهﺎﻳﺘﺎن‬ ‫ﺗﻮﺿﻴﺢ‬ ‫ﺷﻤﺎ ﺑﺮاﯼ‬ ‫دوﺳﺘﺎن‬ ‫ﺷﻤﺎ و‬ ‫ﺧﺎﻧﻮادﻩ‬ ،‫ﻏﻴﺮرﺳﻤﯽ‬ ‫در ﻣﮑﺎﻟﻤﺎت‬ .‫ﺑﺮاي ﻣﻜﺎﻟﻤﺎت ﻏﻴﺮ رﺳﻤﻲ ﻣﻴﺘﻮاﻧﻴﺪ از ﻳﻜﻲ از اﻋﻀﺎي ﺧﺎﻧﻮادﻩ ﻳﺎ دوﺳﺘﺎﻧﺘﺎن ﻳﺎري ﺑﮕﻴﺮﻳﺪ‬

ਸਕੋ, ਤਾਂ ਅਸ� ਤੁਹਾਡੀ ਭਾਸ਼ਾ ਿਵੱਚ ਇਕ ਮੈਡੀਕਲ ਦੁਭਾਸ਼ੀਏ ਦਾ ਇੰ ਤਜ਼ਾਮ ਕਰ ਸਕਦੇ ਹਾਂ। ਤੁਸ� ਇਸ ਵਾਸਤੇ ਕੋਈ ਖ਼ਰਚਾ ਨਹ� ਕਰਨਾ ਹੈ। ਜੇ ਤੁਸ� ਅੰ ਗਰ੍ਜ਼ ੇ ੀ ਐਨੀ ਚੰ ਗੀ ਤਰਾਂ� ਬੋਲ ਜਾ ਸਮਝ ਨਹ� ਸਕਦੇ ਤਾਂ ਮੈਡੀਕਲ ਇਲਾਜ ਸੰ ਬੰ ਧੀ ਗੱਲਬਾਤ ਕਰ ਸਕੋ, ਤਾਂ ਅਸ� ਤੁਹਾਡੀ ਭਾਸ਼ਾ ਿਵੱਚ ਇਕ ਮੈਡੀਕਲ ਦੁਭਾਸ਼ੀਏ ਦਾ ਇੰ ਤਜ਼ਾਮ ਕਰ ਸਕਦੇ ਹਾਂ। ਤੁਸ� ਇਸ

ਗ਼ੈਰਰਸਮੀ ਗੱਲਬਾਤ ਲਈ, ਤੁਹਾਡਾ ਪਿਰਵਾਰ ਅਤੇ ਦੋਸਤ, ਤੁਹਾਨੂੰ ਆਪਣੀ ਹੈਲਥ ਕੇਅਰ ਟੀਮ ਨੂੰ ਤੁਹਾਡੀ ਵਾਸਤੇ ਕੋਈ ਖ਼ਰਚਾ ਨਹ� ਕਰਨਾ ਹੈ। ਲੋ ੜ ਬਾਰੇ ਸਮਝਾਉਣ ਿਵੱਚ ਮਦਦ ਕਰ ਸਕਦੇ ਹਨ।

ਗ਼ੈਰਰਸਮੀ ਗੱਲਬਾਤ ਲਈ, ਤੁਹਾਡਾ ਪਿਰਵਾਰ ਅਤੇ ਦੋਸਤ, ਤੁਹਾਨੂੰ ਆਪਣੀ ਹੈਲਥ ਕੇਅਰ ਟੀਮ ਨੂੰ ਤੁਹਾਡੀ ਲੋ ੜ ਬਾਰੇ ਸਮਝਾਉਣ ਿਵੱਚ ਮਦਦ ਕਰ ਸਕਦੇ ਹਨ।

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Patient information Getting here Map

Parking Parking can be purchased at any parking meter.

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First hour $3.50

Each additional hour $3.00

Day rate (6:00 a.m. to 6:00 p.m.) $8.25

Evening/weekends (6:00 p.m. to 6:00 a.m.) $5.25

1 month temporary permit $35.25


If paying for parking is difficult for you for financial reasons, you may qualify for assistance. Ask your care provider to connect you with a social worker for more information. If you have any questions about parking, please call Fraser Health Parking Administration at 604-930-5440.

Your stay Communicating with your care providers As a patient, it’s important to be able to talk about your health with your care providers, to understand their advice, and to make decisions together that can support your health. We welcome and encourage you and your family to provide information, ask questions and be involved in your care while you are in the hospital. Tips for communicating with your care providers:

• Share a list of all your medications • Repeat back what your provider says to ensure you understand correctly • Ensure you understand next steps. This will help your recovery Questions you may want to ask your care provider:

• What date am I expected to be sent home? • Have you cleaned your hands? • Can you tell me about my health problem? • Why are you doing this test or treatment? • What will happen to me during this test or treatment? 7


• How will I find out the results of my test? • What is the name of the medication you are giving me? • Why am I taking it? • Does this medication have any side effects that I should know about? • Does this medication replace anything I was taking at home? • Can I get a copy of the Welcome to the Hospital Care Journal for Patients and Families to write down information and questions about my hospital stay?

Rooms When you first come to stay at the hospital, you will be given the first bed available. In some cases, this may mean you are sharing a room with men and women. You may be able to request a semi-private (two beds per room) or private room for an additional cost, which may be covered if you have extra insurance coverage. For more information on our Preferred Accommodation Program room rates, search for ‘Rooms’ on fraserhealth. ca or speak to your care provider.

Overnight stays for family members If your family member requires a place to stay while you are in hospital, here is a list of local accommodations: Quality Inn 21735 Lougheed Hwy, Maple Ridge, 604-463-5111 Travel Lodge 21650 Lougheed Hwy, Maple Ridge, 604-467-1511 8


Patient meals We provide patients with nutritious meals to encourage their return to health. Please tell your care provider as soon as you arrive if you have any food allergies or religious and cultural dietary needs, or follow a specialized diet. Before your family or visitors bring you food or drinks from home or from an outside restaurant, please ask your care provider if it is okay to do so. Hospital staff will bring the meals to you in your room around the following times:

• Breakfast: 7:00 a.m. to 8:30 a.m. • Lunch: 11:00 a.m. to 12:30 p.m. • Dinner: 4:00 p.m. to 5:30 p.m.

Rental telephones and TV Telephones and TV are available for rent in all patient rooms. Order forms are available on each unit. Charges will appear as “Hospitality Network” on your credit card statement.

Pay phones and taxi phones • Pay phones are located in the Emergency waiting area, at the entrance to 2 West and Kanaka wing • A taxi phone is located in the main entrance

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Medical coverage If you are a resident of B.C. and are enrolled in our provincial Medical Services Plan (MSP), you will not be billed for health care services except for semiprivate (two beds per room) and private room charges, uninsured services, supplies, and procedures requested by third parties. If you are not a resident of B.C. and you are covered by another provincial medical plan, please have your health care number along with your expiry date so that we can bill your province on your behalf. Some provincial medical plans have different levels of coverage so you may be billed for some services. If you are visiting Canada or are not eligible for enrollment in our MSP, you will be billed for health care services. If you have any questions about a bill that you have received for health care services, call our Accounts Receivable department at 604-520-4860 or 1-866-844-0106. If you need help understanding the billing process, ask your care provider to request a social worker to help you.

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Support services Aboriginal Health Liaisons If you are Aboriginal, there is an Aboriginal Health Liaison to help you access health care services to meet your cultural needs. You can contact an Aboriginal Health Liaison at 604-587-4750 extension 766632.

First Nations Health Authority For assistance with First Nations Health Benefits, patient travel and advocacy contact the Fraser Salish Regional Liaison at 1-855-550-5454 or HealthBenefits@fnha.ca

Spiritual care We are dedicated to the well-being of our patients and families. Spiritual care is available for people of all religious beliefs and for those without a faith community. If you would like a visit from a member of our team of spiritual health practitioners and volunteers, please ask your care provider or e-mail spiritual.care@fraserhealth.ca If you have cultural or spiritual needs relating to clothing, hygiene, hair care, rituals, and/or food (or anything else), please speak to your care provider to help ensure your needs are included in your care plan. Our Sacred Space is located in the north entrance.

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Health Information Resource Centre This centre provides information for a variety of health topics, and community services and programs. Computers are available for searches related to the health topic you are interested in. Volunteers are available at various times to assist. Location: Main hospital lobby Hours of operation: • Monday to Friday, 10:00 a.m. to 6:00 p.m..

Advance Care Planning Having a voice in decisions about your health care treatment is important. There may come a time when, due to illness or injury, you are unable to explain your treatment wishes to care providers. By planning in advance, you can be sure that your family, friends and/or care providers know your wishes, and can ensure these wishes are followed. For more information, search ‘Advance Care Planning’ on fraserhealth.ca or speak to your care provider.

Your safety and security Preventing falls While you’re in the hospital, illness, surgery and some medications can make you feel weak and may affect your balance or decisions. Also, medical equipment and the unfamiliar hospital environment can make it more difficult to move about easily. 12


Ways you can reduce your risk of a fall while in hospital:

• Wear supportive walking shoes without high heels, or socks that have grips on the bottom (your care provider can give you a pair). Please do not wear slippers • Use your eyeglasses, walker or cane at all times, and ask for it if it is not in reach • Use a hip protector if recommended • Do not rely on furniture to support you as it may be on wheels • Use the handrails by the toilet and sink for support Step-by-step guide for safely getting out of bed:

If you need help to get out of bed, especially at night, use the button beside your bed, which is called a “call bell”. Please be patient and wait for help to arrive. 1. Turn on the lights over your bed 2. Slide yourself to the edge of your bed 3. Push up on your elbows and hands to sit up 4. Slide your hips and legs over the edge of the bed 5. Sit on the bed for a minute before you stand up. Standing up quickly or after being in bed for a long time can make you dizzy 6. Get your balance before you start to walk

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Clean hands Keeping hands clean is the best thing you, your care providers and your visitors can do to prevent infections. Clean your hands: • Before and after eating • After using the bathroom • After sneezing, coughing or blowing your nose There are two ways to clean your hands:

• Alcohol rub if your hands are not visibly dirty • Soap and water We are committed to proper hand hygiene, and you should see your care providers cleaning their hands before and after touching you or touching any object that comes in contact with you. Do not hesitate to remind your care provider to clean their hands if you are worried that they may have missed this important step.

Smoke, scent and latex balloon-free Smoke-free

Smoking is not allowed anywhere inside the hospital or on its grounds. Please speak to your nurse about a variety of supports to help you manage if you smoke. Scent-free

In consideration of others who may be sensitive or allergic to scents, we ask that you and your visitors do not wear perfumes, colognes, hairspray or aftershave. Additionally, please do not bring in lilies or other scented flowers. 14


Latex balloon-free

Please do not bring latex balloons or other latex products into the hospital as some people may have serious allergic reactions to them.

Valuables The safest place for your valuables is at home. Please ask a family member or someone close to you to take your valuables home for safekeeping. The hospital is not responsible for any lost or stolen items.

Respectful behaviour While you are here in our care, we commit to:

• Caring for you in a respectful, dignified and safe manner • Consulting and involving you in decisions about your care • Not discriminating against you on the basis of race, colour, religion, family status, disability, sexual orientation, age • Protecting the privacy and confidentiality of your health information • Allowing you to access the information on your own health record We expect that all of our patients and visitors will respect the privacy of other patients and treat our staff and other patients with consideration and respect and without aggression of any type.

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Housekeeping services/Lost and Found If you have any concerns about the cleaning in your room, or need to contact Lost and Found, please ask your care provider to call housekeeping services.

Security Your safety and comfort is important to us. Uniformed security staff regularly go around the hospital and there is 24-hour security on-site. All employees, physicians and volunteers are required to wear a photo ID badge with their name and position.

Privacy, photography/videography and health records Privacy

Your privacy is very important to us. We keep your personal information confidential and will only use and share it for authorized purposes. Photography and videography

To protect patient, employee and medical staff privacy and confidentiality, photographs, video and audio recording of patients, staff and Fraser Health property are not permitted without proper consent. Health records

Everyone we treat has a health record. These records contain documents such as reports from care providers, test results, treatments, and pharmacy information. For information about how you request your health record, search for ‘Request a Health Record’ on 16


fraserhealth.ca or ask your care provider for the contact details for the Health Record Department.

Your feedback is welcome Your feedback will help us improve the health care services we deliver. Complaints are best addressed and resolved at the time and place they occur. If you have a compliment or a complaint, please first speak with the person who provided the service or to the unit manager. If your complaint remains unresolved after discussing the issue with the service area, we encourage you to contact our Patient Care Quality Office at 1-877-880-8823 or pcqoffice@fraserhealth.ca

Getting You Home Home is best We are committed to providing the best possible care for you, and we will work to get you home as soon as possible. Patients are generally sent home by 11:00 a.m. Your care providers will work with you and your family the day before you are to be sent home. We believe that home is best for recovering from illness and injury and managing long-lasting health problems. Returning home with the right supports in place gives you the best chance to regain your strength and independence.

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Instructions before you leave Your care providers will provide instructions and go over everything you need to know when you leave the hospital, including what to do in an emergency, keeping track of medications and, if you have had surgery, taking care of the healing area. Things to ask before you leave:

• Signs or symptoms you might expect • What is normal • What is cause for concern • What you should do if you are concerned • If you have to take medications that are new to you, ask your care provider to explain how to take them and how to stop taking them • Any other questions, worries and needs you may have

Getting help at home If you need additional services such as rehabilitation or home nursing care, this will be arranged before you go home. Your care providers will work with you and your family to determine the best care options, making sure that: • Everyone has the information they need to make decisions about lifestyle and care • Services will support, but not replace, your efforts to care for yourself • You have the right to make your own care decisions

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• Services will promote your well-being, dignity and independence


Medical equipment and supplies Our physical and occupational therapists can help you learn to use equipment designed to improve your safety at home. Bath seats, grab bars, scooters, walkers, wheelchairs and lifts may be new to you, and we want to ensure you’re comfortable using them appropriately. We can refer you to the Red Cross or a local medical supplies company or you can access the Rehabilitation Equipment Loan Program. This is a loan program, therefore no cost is involved. If you wish you may give a donation to the Ridge Meadows Hospital Foundation. Please talk to your care provider for more information..

Lifeline Lifeline’s emergency personal response system assists individuals to maintain independence and remain safe in their own home. Worn as a neck or wrist style help button, Lifeline can assist you or your loved one 24 hours a day, 7 days a week. For more information, search for ‘Lifeline’ on fraserhealth.ca or call 604-517-8617.

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Community resources HealthLink BC Dial 8-1-1 (healthlinkbc.ca) Call if you’re feeling unwell or have a minor injury and are unsure about what to do. Or if you just have a health question or need advice about a health issue. Here’s what you get with this free service any time of the day or night:

• Health advice from a nurse • Nutrition information from a dietitian • Advice about drugs and pills from a pharmacist • Where to find health services in your community • Translation services

Community Services Dial 2-1-1 (bc211.ca) Call this number if you need a service and aren’t sure what it’s called or where to find it. Here’s what you get with this free service any time of the day or night:

• One call connects you to an information and referral specialist with numbers for all community, social and government services including Fraser Health’s Public Health offices • Confidential, multilingual

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Family information Visiting We know that visits from loved ones are a great way to cheer up your hospital stay. That is why we’re proud to offer open visiting hours -- your loved ones can come see you at any time. We do ask that you be considerate of other patients who may need rest when planning your visits. The number of family/visitors a patient may have at the same time may be limited, especially in rooms with more than one patient in them. Children aged 12 and under must be accompanied by a responsible adult. To protect your loved one and others, please do not visit if you are feeling sick.

Pets Family pets are welcome to visit their loved one in hospital after they have been approved. Each pet who come to visit must have their shots up-to-date, bathroomtrained, in good health, clean and well-tempered. Please speak to your care provider to help you arrange for your pet’s visit. We also have Pet Therapy Volunteer handlers and dogs who will visit as requested. Speak to your care provider to help you request a visit.

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Flu shots and masks Visitors are expected to have had their flu shot or wear a mask when visiting patients from the beginning of December through to the end of March. You can get your free flu shot from your family doctor, walk-in clinic or pharmacy. If you are unable to get a flu shot, you will need to wear a mask during your visit. Masks are available near the hospital’s main entrance. We also ask that you wash your hands or use hand sanitizer at available hand hygiene stations throughout the hospital. This will help you protect your loved ones – the people you are here visiting – from possibly getting a serious illness.

Banking An ATM machine is located in the Emergency waiting area.

Meals and snacks Cafeteria Hot meals and snack items. Location: Basement level Hours of operation: • Monday to Friday, 8:00 a.m. to 6:00 p.m. • Weekends and Holidays, 8:30 a.m. to 4:00 p.m.

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Gift shop Operated by the Ridge Meadows Hospital Auxiliary. Small gifts, comfort items, stamps, magazines and flowers are available. Proceeds from the shop support the purchase of hospital equipment. 604-463-4111 extension 552489. Location: Main lobby Hours of operation: • Monday to Friday, 10:00 a.m. to 6:00 p.m. • Saturday, 12:00 p.m. to 4:00 p.m. • Closed Sundays and holidays

Send well wishes Family and friends can send well wishes to you in the hospital by sending an e-mail to YouveGotMail.RMH@ fraserhealth.ca. E-mails must include the patient’s full name in the subject line, unit, and room number, along with your message, and it will be confidentially handdelivered by a volunteer. Service offered: • Monday to Friday (excluding holidays).

Volunteers Volunteers support the care provided by our medical professionals. If you would like a volunteer visitor or you or someone you know may be interested in volunteering, search for ‘Volunteer’ on fraserhealth.ca or contact Volunteer Resources at 604-466-7911. 23


Because every piece of healthcare equipment costs money, every dollar counts. Working with the hospital’s team of medical professionals and staff, Ridge Meadows Hospital Foundation identifies and prioritizes the hospital’s needs. Then, we look for opportunities to finance and meet those needs. Your gift to Ridge Meadows Hospital Foundation can help meet the hospital’s needs.

To find out how you can make a donation, please contact us at 604.463.1822 or visit our website at www.rmhfoundation.com

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Advertising Index: Fraser Health thanks the following advertisers for helping to make this directory possible. Please note, an advertisement in this directory does not imply an endorsement by Fraser Health.

Accessibility Products Silver Cross..............................................................................32 Foundation The Terry Fox Foundation......................................................31 Funeral Home Maple Ridge Funeral Chapel & Crematorium....................30 Home Care Strive Living Society...............................................................28 Home Healthcare Services Access Health Services...........................................................31 We Care Home Health Services............................................28 Home Health Care Equipment A-1 Wheelchairs Unlimited Supply Ltd...............................31 Meal Preparation Strive Living Society...............................................................28 Medical Equipment A-1 Wheelchairs Unlimited Supply Ltd...............................31 Mobility Products Silver Cross..............................................................................32 Nursing Access Health Services...........................................................31

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Personal Care Strive Living Society...............................................................28 Retirement Residences Greystone Manor.....................................................................29 Park Place Shaughnessy.........................................................27 The Wesbrooke Seniors Living Community.......................28 Wheelchairs A-1 Wheelchairs Unlimited Supply Ltd...............................31

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InteRmedIate CaRe foR SenIoRS

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Call us today for a tour. Respite care is also available.

SHAUGHNESSY 2250 Wilson ave | Port Coquitlam, BC

604-468-4856 www.parkplaceseniorsliving.com 27


MAPLE RIDGE PITT MEADOWS

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Managed & Operated by CASA GROUP

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Serving the Lower Mainland since 1988 Strive Community Home Care offers assistance to adults who need support to maintain independence living at home.

Short and long term services include but not limited to: • Activities of Daily • Companionship Living (ADLs) • Driving to and from • Personal care appointments • Meal preparation • Medication administration • Light housekeeping • Nursing support

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All of these services are available at home or retirement and long-term care communities. • PERSONAL CARE • HOME MAKING • COMPANION SERVICES • NURSING • PALLIATIVE CARE • RESPITE CARE • ALZHEIMER’S CARE • LIVE-IN CARE • ACCOMPANIED VISITS • FOOT CARE • CAREGIVER RELIEF • CHILDREN WITH SPECIAL NEEDS

Schedule a complimentary Homecare Needs Assessment, designed to identify the services that will best meet your needs. Call us now and mention the code MEADOWS. PART PARTOF OFTHE THECBI CBIHEALTH HEALTHGROUP GROUP

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The perfect blend of West Coast style architecture and thoughtful interior design, Greystone Manor is the premier choice for all inclusive seniors living in Maple Ridge! Modern one and two bedroom suites include kitchens with full fridges, stove tops, washer/dryers, air conditioning and private balconies. Outstanding dining, social activities and an array of services including 24/7 security are all here. Live your lifestyle, enhanced with our convenient in house amenities. Come for a tour and enjoy a

complimentary lunch. Visit our webpage at www.greystoneresidence.ca Your monthly fee at for more information. Greystone Manor includes; Breakfast, Dinner and Afternoon Tea Weekly housekeeping Emergency alert pendants Telephone including 200 LD minutes Heat, Hot Water, Lights Cable, WIFI Air Conditioning In suite Washer & Dryer Recreational and One bedroom suite Social Activities available now.

Join us For a complimentary lunch and tour and discover for yourself why Greystone Manor is the premier choice for seniors living! Private Deck

$2465.00 = On Park and South sid $2385.00 = On Ritchie Street (All measurements are approximate)

Call Cheryl today to ask about our all inclusive, just one flat fee, monthly rate. 604-467-2808

Call Cheryl today to ask about our all inclusive,

just one flat fee, monthly rate. 604-467-2808

greystoneresidence.ca 11657 Ritchie Ave, Maple Ridge, Behind McDonalds on 228th St.

www.greystoneresidence.ca 6845648 Greystone May 15 Sales: Karen Art Juanita

1 1 6 5 7 R i t c h i e A vemail: e . no| M A p l e R i d g e , B c Behind McDonalds off 228th St. 29


Osborn’s MAPLE RIDGE

FUNERAL CHAPEL & CREMATORIUM

Owned by the Osborn Family since 1964 • Simple Cremation • Traditional Funeral • 250 Seat Chapel • Ample Free Parking • Large Patio Room Reception

Diane MacKenzie (Osborn) Owner

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On Call 24 Hours

604.463.8121

Joan Gibson (Osborn) Owner

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Sharing, Caring & Concerned MAPLE RIDGE FUNERAL CHAPEL & CREMATORIUM 11969-216TH STREET * MAPLE RIDGE, BC www.mapleridgefuneral.ca 30


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Stay home. Stay mobile. Your one-stop solution for virtually every type of mobility product, Silver Cross and our team of accessibility specialists will work with you and your caregivers to meet all of your mobility needs. Call us for a free in-home assessment, or visit our showroom, to discover a variety of ways you can improve your independence. 101-8289 North Fraser Way, Burnaby 604.326.1117 | 877.215.7609 www.silvercross.com

stairlifts • porch lifts • accessible vans • hospital beds • walkers • daily living aids

See this publication and more at:

patientdirectory.ca

Quality Healthcare Publications 32


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www.fraserhealth.ca

Fraser Health - Patient and Family Handbook - Ridge Meadows Hospital  

Fraser Health - Patient and Family Handbook - Ridge Meadows Hospital