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Hospital Services Directory

RIDGE MEADOWS HOSPITAL 11666 Laity St Maple Ridge, BC V2X 7G5 604-463-4111

www.fraserhealth.ca


People rarely choose to end up in hospital. But while you are in our care, we are working to provide you with the best health services and ensure your safety so you can return home as soon as possible. All of our employees, physicians and volunteers work hard every day to demonstrate the values that are most important to us when we interact with our patients: Respect, Caring and Trust. We wish you a speedy recovery. Fraser Health provides health care services to 1.6 million residents serving communities from Burnaby, Delta, Surrey, White Rock, Langley, Tri-cities, Maple Ridge, Mission, Abbotsford, Chilliwack, and Hope.

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Table of contents: Keeping Safe in the Hospital Clean hands.................................................................................4 Some questions you may want to ask..............................................4 Flu Shots and Masks.....................................................................5 Prevent Falls................................................................................5 Getting you Home ........................................................................6

Hospital Information Gift Shop.....................................................................................7 Housekeeping Services..................................................................7 Interpretation and Translation........................................................7 Lifeline........................................................................................7 Meals & Snacks............................................................................7 Parking.......................................................................................8 Privacy and Health Records............................................................8 Respectful Behaviour.....................................................................8 Rooms........................................................................................9 Security......................................................................................9 Smoke, Scent, and Balloon Free......................................................9 Visiting Hours............................................................................ 10 Volunteers................................................................................. 10 You’ve Got Mail........................................................................... 10

Your Feedback is Welcome........................................ 10 Map........................................................................... 11 Ridge Meadows Hospital Foundation......................... 12 Advertising Index...................................................... 13

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Keeping Safe in the Hospital We welcome and encourage you and your family to provide information, ask questions and be involved in your care while you are in the hospital. Provide an up-to-date list of your medications with the dose and the reason you are taking it. Tell your care team what non-prescription drugs, including vitamins, and herbal products you take. Wear your armband and make sure everyone checks your identity before providing tests, treatments or medications.

Clean hands Keeping hands clean is the best thing you, your health care providers and your visitors can do to prevent infections. At a minimum, clean your hands:

Some questions you may want to ask: Can you tell me about my medical problem? Why are you doing this test or treatment? What will happen to me during this test or treatment?

• after using the bathroom

What is the name of the medication you are giving me?

• after sneezing, coughing or blowing your nose.

Why am I taking it?

• before and after eating

There are two ways to clean your hands – • alcohol-based hand rub if your hands are not visibly soiled • soap and water. If you are not able to clean your hands yourself, please ask your care providers to help you.

Does this medication have any side effects that I should know about? Does this medication replace anything I was taking at home?

Your health care team members should clean their hands before and after providing care for you or touching any objects that are in your care environment. Do not hesitate to remind your care provider to clean their hands if you are worried that they may have missed this important step.

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Flu Shots and Masks Visitors are expected to have had their flu shot or wear a mask when visiting patients from the beginning of December through to the end of March. Masks are available near the main entrance. We also ask that you wash your hands or use hand sanitizer at available hand hygiene stations throughout the facility. By following this policy, you will help to protect your loved ones – the people you are here visiting – from getting a potentially serious illness.

Prevent Falls As a patient, you are at risk for falling during your hospital stay. Here are some ways you can reduce your risk of a fall while in hospital. Bathroom: Falls commonly occur when getting up to go to the bathroom. Ask for help if you need it. Use the handrails by the toilet and sink. Furniture: Please do not rely on the furniture to support you as they may be on wheels. Footwear: Wear low heeled, supportive walking shoes or non-skid socks. NO slippers.

Before you leave the bed... If you need assistance, use your call bell to get help. Please be patient and wait for help to arrive. If it is dark, turn on the lights over your bed. Sit on the bed for a minute before you stand up. Standing up quickly or after being in bed for a long time can make you dizzy. Get your balance before you start to walk. Make sure you use your walker or cane at all times or ask for it if it is not in reach. Use a hip protector if recommended. respect · caring · trust

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Getting you Home We start planning for when you can leave the hospital as part of your care plan. There are risks when you are in the hospital. You may get an infection, you may be weak and fall, and there may be errors with the medications. The single most important way we can decrease your risk is to get you home as soon as possible. Returning home with the appropriate supports in place gives you the best chance to regain your strength and independence, even if you are not yet able to care entirely for yourself. We support a Home is Best philosophy that home, with appropriate supports, is the best place to recover from illness and injury, manage chronic conditions and live out final days. Your health care providers will work with you and your family to determine the best care options making sure that: • Everyone has the information they need to make decisions about lifestyle and care • Services will complement and supplement, but not replace, your efforts to care for yourself • You have the right to make your own care decisions, including the right to live with risk • Services will promote your well-being, dignity and independence Some Home Health services are provided free of charge while others include a cost based on your after tax income. You must meet eligibility requirements for Home Health services. To find out more about services contact our Home Health Service Line 1-855-412-2121.

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Hospital Information Gift Shop The Golden Ears Gift Shop is operated by the Ridge Meadows Hospital Auxiliary and is located in the Main Hospital Lobby. 604.463.4111 ext 552489

Housekeeping Services If you have any concerns about the cleaning in your room, please ask staff to call housekeeping.

Interpretation and Translation Please ask if you need interpreters who can be contacted by phone to help explain your condition and tests, treatments and medications that are ordered.

Lifeline This program offers a 24-hour home monitoring and personal emergency response to assist people with physical challenges, older adults, and patients with medical conditions. You need to identify a family member or friend willing to serve as responders who live close by and have a key to your home.

Meals & Snacks Cafeteria - located on Basement Level Hot entrees and snack items. • Monday to Friday 8:000am – 6:00pm • Weekends and Holidays 8:30am - 4:00pm

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Parking Parking can be purchased at any parking meter. • First hour $3.50 • Each additional hour $3.00 • Day rate (6am-6pm) $8.25 • Evening/weekends $5.25 (6:00pm – 6:00am) • 1 month temporary permit $35.25. Financial hardship permits may be available on a case by case basis. Please talk to a social worker for more information.

Privacy and Health Records In some cases, your family, friends or a legally-authorized representative may provide us with personal information about you or we may obtain copies of records from other health care organizations. We may also obtain information from other external sources (for example, copies of records, medication information or test results) or from the Ministry of Health (for example, to confirm your identity and personal health number). Everyone treated at one of our facilities has a health record. These records contain documents such as reports from care providers, test results, treatments, and pharmacy information. You may request your health record. We protect your privacy and keep your personal information confidential and will only use and share it for authorized purposes.

Respectful Behaviour As a patient, you will: • be cared for in a respectful, dignified and safe manner • be consulted and will participate in decisions about your care • not be discriminated against on the basis of race, colour, religion, family status, disability, sexual orientation, age • have privacy and confidentiality of your health information

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• have access to the information on your own health record • respect the privacy of other patients • treat our staff and other patients with consideration and respect.

Rooms When you are admitted to the hospital, you will be placed in the first bed available, which may mean you are sharing a room with men and women. You may be able to request a semi-private (two beds per room) or private room for an additional cost, which may be covered by your supplementary insurance coverage.

Security All employees, physicians and volunteers are required to wear a photo ID badge noting their name and position. The hospital has 24hour security and uniformed personnel conduct routine patrols of the facility. The safest place for your valuables is at home. If you must bring valuables, please deposit them with the cashier for safekeeping. The hospital is not responsible for any lost or stolen items.

Smoke, Scent, and Balloon Free Smoking and other uses of tobacco, marijuana, and related products (including e-cigarettes) is not permitted anywhere inside the hospital or on its grounds. In consideration of others who may suffer from chemical sensitivities and may have allergic reactions to scents, we request that you and your visitors refrain from wearing perfumes, colognes, hairspray or aftershave. Please do not bring latex balloons or other latex products into the hospital as some people may have serious allergic reactions to them.

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Visiting Hours We recognize that family and visitors are important to a patient’s healing and recovery, and are welcome and encouraged to spend time with patients. Visitations may be restricted due to patient acuity, infectious disease outbreaks or other reasons specific to a patient care area. Staff will explain the restriction(s) and may require family and visitors to wear appropriate protective clothing (i.e. gown and gloves). If you are not feeling well or have been exposed to an infectious disease, please do not visit.

Volunteers More than 6,500 men, women and students contribute to the support provided at our hospitals. They provide assistance including staffing information desks, Gift shop, wheelchair service, in clinics, the Emergency Department and in family waiting areas to name just a few. If you or someone you know may be interested in volunteering, please speak to one of your health care providers to find out how.

You’ve Got Mail Family and friends can send you an e-mail while you are in hospital. Each e-mail must include the patients’ full name, unit and room number, along with a message of well wishes. Each message will be printed and hand-delivered to you while you are in the hospital. Note: Patients are unable to send a response through this service. YouveGotMail.RMH@fraserhealth.ca

Your Feedback is Welcome To relay a compliment or pursue a formal complaint, please contact: Patient Care Quality Office at 1-877-880-8823 or pcqoffice@fraserhealth.ca

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Because every piece of healthcare equipment costs money, every dollar counts. Working with the hospital’s team of medical professionals and staff, Ridge Meadows Hospital Foundation identifies and prioritizes the hospital’s needs. Then, we look for opportunities to finance and meet those needs. Your gift to Ridge Meadows Hospital Foundation can help meet the hospital’s needs.

To find out how you can make a donation, please contact us at 604.463.1822 or visit our website at www.rmhfoundation.com

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Advertising Index: Fraser Health thanks the following advertisers for helping to make this directory possible. Please note, an advertisement in this directory does not imply an endorsement by Fraser Health.

Alzheimer Care

Patient Services

Loving Home Care Services.......18

LifeCare Medical......................14

Equipment for Sale

Rental Equipment

LifeCare Medical......................14

LifeCare Medical......................14

Funeral Home

Respite Care

Maple Ridge Funeral Chapel & Crematorium........................19

Safe Care Home Support..........14

Home Healthcare Services

Amica at Mayfair......................17 Greystone Manor.....................16 Park Place Shaughnessy...........15 The Wesbrooke Seniors Living Community.............................20

Access Health Services.............14 Loving Home Care Services.......18 Nurse Next Door Home Care Services.................................15 Safe Care Home Support..........14 We Care Home Health Services.................................18

Home Health Care Equipment & Supplies

Retirement Residences

Wheelchairs A-1 Wheelchairs Unlimited Supply Ltd..............................15

A-1 Wheelchairs Unlimited Supply Ltd..............................15

Insurance Pacific Blue Cross / BC Life........16

Medical Equipment A-1 Wheelchairs Unlimited Supply Ltd..............................15

Nursing Access Health Services.............14 Loving Home Care Services.......18 Nurse Next Door Home Care Services.................................15 Safe Care Home Support..........14

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CALL: 604-941-5433(LIFE) tara HasH emi

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Care You Can Trust

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oR

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Intermediate Care for Seniors

Caring from Hospital to home.

Private Suites Shaughnessy Care Home is a small, 55 suite residence that offers a safe, homelike environment and nationally accredited, 24 hour nursing care. Our individualized care plans always ask the question “How do you wish to live here?” We honor our residents choices and preferences. Respite care also available.

Call us today for a tour.

Getting a loved one home from the hospital isn’t just about arranging transportation. Choosing the right post-hospital care is essential for a full recovery.

Taking Care

Caring companionship, delicious meals, errands and light housekeeping.

SHAUGHNESSY

Enriched Care

2250 Wilson Ave, Port Coquitlam

604-468-4856

Medication management and support with life’s essential personal care.

Vital Care

WHEELCHAIRS UNLIMITED

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SaleS • Rental • SeRvice

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Manual Wheelchairs Vehicle Lift Systems Patient Lifters Walkers and Canes Home Care Beds Ceiling Track Lift Systems Bathroom Safety Products

• • • • • • •

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Call today for a FREE Caring Consult.

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VINGS MAY VARY NOTE: COST SA PATIENT. FROM PATIENT TO

HEADLINE

Do you know what you’re paying for your medication? Learn more at www.pharmacycompass.ca

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Subtext/further information

Come for a tour and enjoy a complimentary lunch.

Call us for a Lun 604-467-2808

Your monthly fee at Greystone Manor isGreystone focused on independent living for seniors, but should assistance be needed, Manor includes; Breakfast, Dinner and we have 24 hour emergency response in every suite and personal support services available.

What11657 Are You Doing This Summer? Ritchie Ave, Maple Ridge Afternoon Tea

Weekly housekeeping Enjoy the benefits of our inclusive resident services: Emergency alert pendants

www.greyston

Telephone including 5 menu options every night!) and Afternoon Tea, Weekly Housekeeping, Continental Breakfast, Dinner (offering 200 LD minutes Emergency Alert Pendants, Telephone including 200 L.D. minutes, Heat, Hot Water, Lights, Cable and WiFi, in-suite Heat, Hot Water, Lights WIFIin-suite Air Conditioning, Recreational and Social Calendar. Washer &Cable, Dryer, Air Conditioning In suite Washer & Dryer Recreational and One bedroom suite Social Activities available now. Private Deck

Join us for a complimentary lunch and tour $2465.00 = On Park and South sid $2385.00 = On Ritchie Street (All measurements are approximate)

and discover why Greystone Manor is the premier choice for seniors living!

Call Cheryl today to ask about our all inclusive, just one flat fee, monthly rate. 604-467-2808

Call Cheryl today to ask about our all inclusive,

just one flat fee, monthly rate. 604-467-2808

Come join the fun Aug 5th we are www.greystoneresidence.ca 11657 Ritchie Ave., McDonalds off 228th St. having ourMaple BC Ridge DayBehind Dinner Buffet, Seniors $13.95 Adult $16.95. Aug 12th we are having our community neighborhood BBQ

greystoneresidence.ca

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6845648 Greystone May 15 Sales: Karen Art Juanita email: no

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You’re almost ready to head home. Let us help you get better. A planned and monitored recovery is just as important as the hospital visit itself. That’s why Amica Mature Lifestyles has developed a thorough and comprehensive set of therapy programs and have dedicated private guest suites in our residences - to help active seniors get back to an improved and healthy lifestyle. It’s like turning recovery into a wellness vacation!

CALL US TODAY

Call to learn more about our Respite and Short-Term Stays.

All-Inclusive Retirement Living

• www.amica.ca

Amica at Mayfair 2267 Kelly Avenue, Port Coquitlam, BC 604.552.5552 14071 - HospitalGuide-6x9-MapleRidge

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Personal Care • Dressing • Hygiene • Other activities of daily living Home suPPort / ligHt HousekeePing • Light housekeeping • Meal preparation / Nutrition • Administering medication ComPanionsHiP • Regular social contact • Respite service: giving spouses and caregivers a break from their ongoing care

nursing • Specialized care • Wounds • Routines of transfer and function reHabilitation • Surgery, stroke & injury recovery • Exercise routine • Range of motion ComPlex Care • Palliative Care • Alzheimer’s / Dementia • Parkinson’s • Other medical conditions

24 Hour Live-In Service • Night Shifts • Hourly Care •

Call 604.926.8403 for a free personal consultation 7-636 Clyde Ave | West Vancouver, BC

www.lovinghomecarevancouver.com

Schedule a complimentary Schedule Needs a complimentary Homecare Assessment, Homecare Needs designed to identify Assessment, the services designed to identify the services that will best meet your needs. that will best meet your needs.

Call ususnow the Call nowand andmention mention the code MEADOWS. code MEADOWS. Ourrange services range from Companion Care to Personal Nursing – everythingfrom from keeping keeping you Our services from Companion Care to Personal CareCare andand Nursing – everything you company and helping with light housekeeping to administering medications and changing dressings company and helping with light housekeeping to administering medications and changing dressings on on wounds. All of these services are available at home or retirement and long-term care communities. wounds. All of these services are available at home or retirement and long-term care communities. PERSONAL CARE

ALZHEIMER’S CARE

PERSONALHOME CAREMAKING ALZHEIMER’S LIVE-INCARE CARE HOME MAKING CARE COMPANION SERVICESLIVE-INACCOMPANIED VISITS COMPANION SERVICES ACCOMPANIED VISITS NURSING FOOT CARE CAREGIVER RELIEF NURSING PALLIATIVE CARE FOOT CARE RESPITE CHILDREN WITH SPECIAL NEEDS PALLIATIVE CARE CARE CAREGIVER RELIEF RESPITE CARE CHILDREN WITH SPECIAL NEEDS

1.855.724.9645

1.855.724.9645 18

604.283.9945

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PART PARTOF OFTHE THECBI CBIHEALTH HEALTHGROUP GROUP

PART THE PART OF THECBI CBIHEALTH HEALTH GROUP Serving theOF communities of GROUP Pitt Meadows and Maple Ridge – private pay clients

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Osborn’s MAPLE RIDGE

FUNERAL CHAPEL & CREMATORIUM

Owned by the Osborn Family since 1964 • Simple Cremation • Traditional Funeral • 250 Seat Chapel • Ample Free Parking • Large Patio Room Reception

Diane Joan MacKenzie (Osborn) Gibson (Osborn) Owner Owner

Maple Ridge’s only crematorium!

On Call 24 Hours

Renee Taylor General Manager

Sharing, Caring & Concerned

MAPLE RIDGE FUNERAL CHAPEL & CREMATORIUM 11969-216TH STREET * MAPLE RIDGE, BC www.mapleridgefuneral.ca

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ALL INCLUSIVE RENTAL ACCOMMODATIONS: JUNIOR STUDIO, STUDIO, 1 &2 BEDROOM SUITES • Nutritious meals by certified chef • A Life Enhancement Program of activities • Home of Pitt Meadows Senior Rec. Centre • Spacious comfortable suites with full kitchens & appliances

• A registered 33 suite assisted living residence • Certified nurse on staff • 24 hr. staffing for security & comfort • Private Manor dining room & lounges • Specialized wellness programs • Services available for your individual needs • Jr. studio, studios & 1 bedroom suite

• Respite care available

Now Open and in full operation CALL TODAY OR REGISTER ONLINE FOR YOUR PRIVATE SHOWING

Developed by ALLEGRO PROPERTIES INC. LEAGUE ASSETS CORP.

Notes:

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Managed & Operated by CASA GROUP


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Clean your hands

using soap and Water 1 2 Wet hands with warm water.

3

Apply soap.

4 Lather soap and rub hands palm to palm.

5

Rub in between and around fingers and wrists.

6 Rub back of each hand with palm of other hand.

7

Rub nail beds of each hand in opposite palm.

8 Rub each thumb clasped in opposite hand.

9

10 Pat hands dry with paper towel.

11 Your hands are now clean. PRINTSHOP # 256524

After 15 to 20 seconds rinse thoroughly under running water.

Turn off water using paper towel.


clean your hands using alcohol Based hand ruB

1 Apply loonie size of product to palms of dry hands.

3 Rub in between and around fingers and wrists.

5 Rub nail beds of each hand in opposite palm.

7 Rub hands for 15 to 20 seconds until dry. Do not use paper towels.

PRINTSHOP # 256525

2 Rub hands together, palm to palm.

4 Rub fingertips of each hand in opposite palm.

6 Rub each thumb clasped in opposite hand.

8 Once dry, your hands are now clean.



Fraser Health - Hospital Services Directory - Ridge Meadows Hospital